Document360 Reviews & Product Details

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. AI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. Step-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing. Custom Workflow Builder: Automate documentation workflows with custom review stages, roles and approvals. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages

Product Website

Seller

Kovai Limited

Discussions

Document360 Community

Languages Supported

English, French, Portuguese, Spanish

Overview by

Saravana Kumar (CEO)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Document360 Media

Provide answers to user queries 5x faster with our interactive AI search. Intelligent search capability employs advanced algorithms to understand user queries, context, and intent, delivering highly accurate and relevant results.

Document360 Demo - Reduce your support tickets with a Knowledge Base

Allow customers to access helpful resources such as how-to-guides, FAQs, & troubleshooting guides via a public, private or mixed help center.

Document360 Demo - Centralize your software documentation

From API Docs to release notes, we’ve got you covered. Create, manage, and organize all your technical documentation in one powerful platform, boosting productivity by keeping your team and users aligned.

Document360 Demo - Manage API guides and API docs in one place

One place to manage all your API docs. Create API guides, test APIs, and automate notifications to ease communication between developers.

Document360 Demo - Empower users to get the most out of your product, service, or application with User Manuals

Help your users easily navigate and troubleshoot any software or hardware issues with detailed user guides, instruction guides, and glossaries to save time and avoid the hassle of contacting support.

Reduce Customer Support Tickets with Document360

Manage Internal Documentation, SOPs, Onboarding, and much more with Document360

AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360

Customer testimonial - Fastmag

Customer testimonial - EasySend

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Anna M.

Technical Content Specialist

Mid-Market (51-1000 emp.)

7/8/2024

"Efficient platform, helpful team, seamless experience"

4.5/5

What do you like best about Document360?

Document360 boasts a wide variety of tools and features, including AI solutions and other integrations, to build the perfect Knowledge Base. The team tailored our ideal pages to our company and helps us every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Document360?

The platform presents some minor bugs and needed improvements, but the Document360 team is reasonably fast in addressing any issues, especially when it comes to urgent matters or needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/8/2025

"Top documentation platform entirely in the Cloud!"

5/5

What do you like best about Document360?

Totally self-served/SaaS for a competitive price. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Nothing at this time. Will have to use it more and more before I could possibly find areas of improvements. Review collected by and hosted on G2.com.

Ian K.

Senior Vice President, Head of Solutions Architecture

Mid-Market (51-1000 emp.)

12/20/2024

"Fast, Powerful, Easy to Use KnowledgeBase"

5/5

What do you like best about Document360?

Speed and quality of search, ease of use creating and editing articles, strong customer service. Review collected by and hosted on G2.com.

What do you dislike about Document360?

I have very little negative to say - Document 360 has been incredible for us. Review collected by and hosted on G2.com.

khadija A.

Technical Writer

Mid-Market (51-1000 emp.)

6/24/2024

"AU Knowledge Base via Document 360"

3.5/5

What do you like best about Document360?

- Their customer support is exceptional.

- They meet with us quarterly to introduce new features and continually check on our experience and satisfaction with Document 360.

- It's easy to use and provides analytical reports that help us track our page performance, such as the number of views and search results. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Not much, though I sometimes find the settings overwhelming and hard to remember. Despite this, whenever I reach out to their support, they always guide me through it. Review collected by and hosted on G2.com.

Riyya A.

Technical Writer

Mid-Market (51-1000 emp.)

2/26/2024

"An intuitive and transformative knowledge base platform"

5/5

What do you like best about Document360?

We transitioned our customer knowledge base to Document360 in January 2022 which was previously created via Madcap Flare. The Doc360 team were easy to communicate with and made sure our migration went smoothly. The customer support are always happy to help and answer questions, usually going above and beyond. The Doc360 Portal is easy to use and very intuitive, and has made collaboration across our team so much more efficient. The team is constantly listening to the customers feedback and introducing bug fixes and new features. Review collected by and hosted on G2.com.

What do you dislike about Document360?

There are a few features that I would like to see implemented, such as integration with Azure DevOps and the ability to add multiple languages in tabs in a code block. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/19/2024

"Outstanding customer support and a dedicated Customization Team"

5/5

What do you like best about Document360?

It's incredibly easy to use and the support team has been prompt and always ready to help. They took care of uploading all our procedures during the implementation phase which saved us a great deal of time. The platform frequency of use in our organization is high due to its robust number of features and the ease of integration with our existing system Review collected by and hosted on G2.com.

What do you dislike about Document360?

There is nothing to criticize. Everything is straightforward and ease to use and I cant find any faults with it. Review collected by and hosted on G2.com.

Moses J.

Content Development Lead

Mid-Market (51-1000 emp.)

6/26/2024

"Value for Money Product!"

5/5

What do you like best about Document360?

API Integration, Document Editing, Customer Accessbility, and Public site. Review collected by and hosted on G2.com.

What do you dislike about Document360?

There users do not have much control over the customization of public site. It would've great if that was an option. Review collected by and hosted on G2.com.

Nima P.

Senior Immigration consultant

Small-Business (50 or fewer emp.)

4/10/2024

"Excellent Product with Outstanding Service"

5/5

What do you like best about Document360?

Doc360 is a platform that is easy to grasp, allowing you to set up a help center site swiftly. Their support team is highly responsive and their account representatives are consistently ready to assist.Doc360 stands out for its high frequency of use. The ease of integration with other tools and platforms makes it seamless to incorporate DOC360 into the existing workflow. We thank it for its intuitive interface and user-friendly features Review collected by and hosted on G2.com.

What do you dislike about Document360?

I havent encountered any aspects of the products or its capabilities that I dislike.Ocassionally,incorporating a featured image into an article may pose a slight challenge.Thankfully the responsive customer support team is readily available to assist with any issues. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Doc360 serves as a centralized hub for our content, enhancing its engagement and accessibility. With its excellent built-in search engine, users can efficiently find accurate guides enjoying a seamless self-service experience. Doc360 effectively addresses the challenge of managing a single repository for all knowledge article Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/5/2024

"Highly Efficient Platform with Great support and Innovation"

5/5

What do you like best about Document360?

Document360 has significantly improved my ability to locate what I need at work and contribute to helping others find information quickly. It's a tool that we use daily in the office, and it's straightforward to explain to new users. Review collected by and hosted on G2.com.

What do you dislike about Document360?

There is not much I dislike about Document360. Document360 is highly effective at escalating any issues you face and excels in communication to ensure these problems are resolved promptly. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/3/2024

"User- Friendly Platform with Exceptional Support and Cutting Edge AI Tools"

5/5

What do you like best about Document360?

Document360 has truly transformed our approach to knowledge management.The platform is incredibly intuitive, allowing for easy content setup and accessibility for our entire team. What stands out most is their exceptional customer service and technical support. Even when dealing with complex issues, such as large data sets, their teams go above and beyond to offer valuable assistance. Review collected by and hosted on G2.com.

What do you dislike about Document360?

I really can't think of any downsides when it comes to document360. Review collected by and hosted on G2.com.