Compare Confluence and Document360 
Featured Products
At a Glance
Market Segments
Mid-Market (48.3% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Contact Us 5 Team Accounts (billed annually)
Confluence
Star Rating
(4,335)4.1 out of 5
Market Segments
Mid-Market (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansDocument360
Star Rating
(509)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in its deep integrations with tools like JIRA, Slack, and PowerApps, making it a favorite for teams that rely on these platforms for project management and communication. Users appreciate the rich formatting styles and granular permissions, which enhance collaboration and control over shared content.
- Users say Document360 stands out for its clean interface and intuitive authoring capabilities, which many find to be a game changer for structuring knowledge bases. The AI writing assistant and robust versioning features are particularly highlighted, allowing teams to create and manage documentation more efficiently.
- According to verified reviews, Confluence is praised for its ability to centralize team knowledge in a structured manner, which is beneficial for documenting project requirements and maintaining meeting notes. This functionality is crucial for teams looking to enhance their knowledge sharing and collaboration.
- Reviewers mention that Document360's powerful search functionality and category management make it easy to navigate and organize content. Users find that these features significantly reduce the time spent on finding information, which is a common pain point in knowledge management.
- G2 reviewers highlight that while Confluence has a higher overall satisfaction score, Document360's users rate its quality of support and ease of use more favorably. This suggests that Document360 may provide a more user-friendly experience, especially for those new to knowledge management systems.
- Users report that Confluence's implementation process is generally quick, but some have noted challenges in matching specific workflow needs. In contrast, Document360's recent users appreciate its intuitive UI and the speed at which they can create and update documentation, indicating a smoother onboarding experience.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Confluence
Free Trial is available
Document360
Free Trial is available
Ratings
Meets Requirements
8.5
3,673
9.1
352
Ease of Use
8.0
3,722
9.3
355
Ease of Setup
8.3
1,215
9.1
240
Ease of Admin
8.0
889
9.1
213
Quality of Support
8.1
2,512
9.5
339
Has the product been a good partner in doing business?
8.5
804
9.4
210
Product Direction (% positive)
7.5
3,604
9.4
317
Features by Category
Administration
Not enough data
9.3
80
Not enough data
9.1
77
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
94
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
83
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
95
Not enough data
9.3
95
Generative AI
Not enough data
8.3
31
Knowledge Pages
8.5
790
8.5
175
8.5
739
8.6
170
8.8
795
8.9
183
8.3
658
8.4
149
7.8
441
7.8
120
8.6
531
8.8
147
Knowledge Dissemination
8.3
674
8.7
176
8.6
783
9.1
179
9.2
886
9.2
179
8.6
794
8.8
176
8.1
491
8.5
143
7.8
423
7.9
116
8.7
550
9.0
148
8.4
514
8.2
125
8.5
452
8.2
124
Agentic AI - Knowledge Base
7.7
179
8.1
24
7.6
180
8.3
24
7.6
179
8.2
24
Login Options
9.4
57
Not enough data
8.7
42
Not enough data
Productivity
7.9
39
Not enough data
8.3
43
Not enough data
8.5
41
Not enough data
8.0
43
Not enough data
8.3
43
Not enough data
Customization
8.3
45
Not enough data
9.1
45
Not enough data
8.6
41
Not enough data
Agentic AI - Unified Workspaces
7.8
37
Not enough data
8.1
40
Not enough data
Automation
8.8
59
Not enough data
8.8
58
Not enough data
8.8
62
Not enough data
Administration
8.8
60
Not enough data
8.6
56
Not enough data
9.2
55
Not enough data
Project management
9.0
57
Not enough data
8.6
57
Not enough data
8.9
58
Not enough data
8.7
58
Not enough data
8.6
54
Not enough data
8.0
53
Not enough data
8.6
59
Not enough data
Workload
8.2
54
Not enough data
8.6
56
Not enough data
8.8
57
Not enough data
8.4
56
Not enough data
Communication & Collaboration
8.8
56
Not enough data
9.3
66
Not enough data
9.2
67
Not enough data
Cost Management
8.0
55
Not enough data
8.1
54
Not enough data
8.0
53
Not enough data
Integration
8.4
52
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Generative AI
8.4
56
Not enough data
8.4
55
Not enough data
Agentic AI - Work Management
8.0
50
Not enough data
8.0
51
Not enough data
8.1
51
Not enough data
8.2
51
Not enough data
Communication
7.5
66
Not enough data
8.7
69
Not enough data
8.1
66
Not enough data
8.3
73
Not enough data
8.5
69
Not enough data
Content & Documents
9.0
77
Not enough data
9.0
75
Not enough data
8.8
76
Not enough data
9.0
75
Not enough data
Controls
8.4
65
Not enough data
8.6
67
Not enough data
8.8
69
Not enough data
8.2
65
Not enough data
8.5
67
Not enough data
Project Management
8.5
71
Not enough data
8.7
68
Not enough data
9.0
68
Not enough data
9.2
74
Not enough data
Remote Collaboration
9.0
68
Not enough data
8.9
67
Not enough data
8.8
68
Not enough data
7.5
66
Not enough data
Generative AI
8.2
72
Not enough data
8.2
69
Not enough data
Agentic AI - Project Collaboration
7.6
63
Not enough data
7.9
63
Not enough data
Generative AI
Not enough data
8.4
48
Self-Service Experience
Not enough data
9.4
127
Not enough data
9.4
125
Not enough data
Feature Not Available
Not enough data
8.7
73
Not enough data
8.8
80
Self-Service Platform
Not enough data
9.2
82
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Management and Discovery - IT Documentation
8.4
184
8.5
21
8.5
188
8.4
20
8.5
187
9.0
21
Operations - IT Documentation
8.5
187
8.8
20
8.0
181
8.2
20
8.2
178
8.2
19
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Document360 are categorized as Knowledge Base and IT Documentation
Unique Categories
Document360 is categorized as Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.0%
Information Technology and Services
19.5%
Internet
6.3%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.4%
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
5.0%
Marketing and Advertising
4.1%
Other
48.6%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?
3 Comments
RB
In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and...Read more
What is Confluence used for?
3 Comments
PD
Documentation, Internal knowledge base, blog posts.Read more
What is Document360 used for?
1 Comment
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
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