# Confluence vs Document360 Comparison - What are their main differences?

At a Glance

Star Rating

**Confluence** [

4.1/5(4,369)

](https://www.g2.com/products/confluence/reviews#reviews)

**Document360** [

4.7/5(542)

](https://www.g2.com/products/document360/reviews#reviews)

Market Segments

**Confluence**
Mid-Market (48.3% of reviews)

**Document360**
Mid-Market (47.6% of reviews)

Pros & Cons

**Confluence**
[
Ease of Use (299)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326258&qs=pros-and-cons#reviews)[
Team Collaboration (212)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326872&qs=pros-and-cons#reviews)[
Not Intuitive (84)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326153&qs=pros-and-cons#reviews)[
Slow Performance (83)
](https://www.g2.com/products/confluence/reviews?filters%5Bsentiment_snippet%5D=1326199&qs=pros-and-cons#reviews)

**Document360**
[
Ease of Use (46)
](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386841&qs=pros-and-cons#reviews)[
Features (31)
](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386772&qs=pros-and-cons#reviews)[
Missing Features (11)
](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387426&qs=pros-and-cons#reviews)[
Editing Difficulties (10)
](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387003&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Confluence**
 **Free** 10 Users Per Month

**Document360**
 **Contact Us** 10 Team Accounts (billed annually)

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Confluence excels in integration capabilities, particularly with tools like Jira and Google Workspace. Users appreciate how these integrations enhance collaboration and streamline workflows, making it a central hub for documentation and project management.
- **Users say** Document360 stands out for its modern interface and AI-powered search functionality, which significantly improves the user experience. Reviewers highlight that this feature makes finding information faster and more efficient, a crucial aspect for effective knowledge management.
- **According to verified reviews** , Confluence has a robust community and extensive documentation, which many users find helpful for onboarding and troubleshooting. This support network is a key advantage for teams looking to implement a comprehensive documentation solution.
- **Reviewers mention** that Document360 offers a highly scalable platform with well-structured documentation capabilities. Users appreciate the clean layout and the variety of templates available, which help maintain organization and clarity in their knowledge base.
- **G2 reviewers highlight** that while Confluence has a slightly lower ease of use rating, its powerful features and flexibility make it suitable for larger teams that require extensive customization. Users often note that the learning curve is worth it for the depth of functionality it provides.
- **Users report** that Document360's customer support is exceptional, with many praising the responsiveness and helpfulness of the support team. This level of service can be a deciding factor for organizations that prioritize ongoing assistance and guidance during their knowledge management journey.

Pricing

Entry-Level Pricing

**Confluence**

Confluence

Free

Free

10 Users Per Month

Free forever for 10 users

- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 pricing plans](/products/confluence/pricing)

**Document360**

Document360

Business

Contact Us

10 Team Accounts (billed annually)

Advanced features and tracking controls for mid-sized teams.

- Everything in Professional, plus
- Custom Workflow Builder
- Embedded Help Centre

[Browse all 3 pricing plans](/products/document360/pricing)

Free Trial

**Confluence**

Confluence

Free Trial is available

**Document360**

Document360

Free Trial is available

Ratings

Meets Requirements

8.5

3,699

9.1

360

Ease of Use

8.1

3,749

9.3

386

Ease of Setup

8.3

1,237

9.2

247

Ease of Admin

8.0

904

9.1

214

Quality of Support

8.1

2,535

9.5

346

Has the product been a good partner in doing business?

8.5

819

9.5

212

Product Direction (% positive)

7.5

3,630

9.4

323

Features by Category

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

8.3

1,102

8.5

221

Knowledge Pages

Templates

8.5(tied score)

794

8.5(tied score)

177

In-Content Feedback

8.4

739

8.6(won by 0.2)

171

Versioning and Version History

8.9(tied score)

802

8.9(tied score)

185

Decision Trees

8.3

658

8.4(won by 0.1)

149

Duplicate Detection

7.8(tied score)

441

7.8(tied score)

121

Content Editor

8.6

541

8.8(won by 0.2)

147

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Page Analytics

8.3

674

8.7(won by 0.4)

178

Permissions

8.6

790

9.1(won by 0.5)

179

Knowledge Sharing

9.2(tied score)

905

9.2(tied score)

182

Notifications

8.6

796

8.7(won by 0.1)

176

Advanced Search

8.1

495

8.5(won by 0.4)

143

Browser Extension

7.8

423

7.9(won by 0.1)

115

Organization

8.7

560

9.0(won by 0.3)

150

Other Integrations

8.5(won by 0.4)

528

8.1

125

Knowledge Integrations

8.5(won by 0.3)

451

8.2

125

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

7.7

178

8.0(won by 0.3)

23

Natural Language Interaction

7.6

179

8.3(won by 0.7)

24

Proactive Assistance

7.5

178

8.1(won by 0.6)

23

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

Not enough data

9.1

112

Administration

Database Management 

Not enough data

9.2(won by default)

82

Data Workflows

Not enough data

9.1(won by default)

78

Issue Management

Not enough data

Feature Not Available

Knowledge Management

Knowledge Base

Not enough data

9.5(won by default)

95

Publishing Workflows

Not enough data

9.2(won by default)

88

Analytics

Not enough data

9.0(won by default)

87

Compliance

Policies and Controls

Not enough data

9.0(won by default)

84

Data Governance

Not enough data

9.1(won by default)

81

Compliance

Not enough data

9.2(won by default)

76

Auditing

Not enough data

9.2(won by default)

72

Customer Support

Intelligent Search

Not enough data

9.2(won by default)

83

Suggestions

Not enough data

8.9(won by default)

81

Decision Trees

Not enough data

9.0(won by default)

76

Data Security

Risk Data Attributes

Not enough data

9.0(won by default)

67

Data Transport

Not enough data

9.2(won by default)

73

Access Management

Not enough data

9.4(won by default)

86

Multi-Factor Authentication

Not enough data

9.2(won by default)

76

Administration

Integrations

Not enough data

9.0(won by default)

77

User, Role, and Access Management

Not enough data

9.3(won by default)

95

Performance and Reliability

Not enough data

9.2(won by default)

95

Generative AI

AI Text Summarization

Not enough data

8.3(won by default)

31

Unified Workspaces[Hide 53 FeaturesShow 53 Features](javascript:void(0);)

8.5

79

Not enough data

Login Options 

Single Sign-On (SSO)

9.4(won by default)

60

Not enough data

Password Saver

8.7(won by default)

43

Not enough data

Productivity

Email Client

7.9(won by default)

39

Not enough data

Split Screen

8.3(won by default)

44

Not enough data

Activity Feed

8.5(won by default)

42

Not enough data

Virtual Assistant

8.1(won by default)

45

Not enough data

Analytics and Reporting

8.4(won by default)

46

Not enough data

Customization 

Custom Workflows

8.4(won by default)

47

Not enough data

Multiple Workspaces

9.1(won by default)

47

Not enough data

Custom Application Integration

8.6(won by default)

42

Not enough data

Agentic AI - Unified Workspaces

Autonomous Task Execution

7.8(won by default)

37

Not enough data

Adaptive Learning

8.2(won by default)

41

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Time Zone Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Employee Activity Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Remote Support

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Work Management[Hide 32 FeaturesShow 32 Features](javascript:void(0);)

8.6

100

Not enough data

Automation

Workflows

8.8(won by default)

60

Not enough data

Customization

8.8(won by default)

60

Not enough data

Data repository

8.8(won by default)

65

Not enough data

Administration

Permissions

8.8(won by default)

61

Not enough data

Procedures

8.6(won by default)

57

Not enough data

Remote Work

9.2(won by default)

58

Not enough data

Project management

Task Prioritization

9.0(won by default)

59

Not enough data

Dependencies

8.6(won by default)

59

Not enough data

Planning

8.9(won by default)

61

Not enough data

Views

8.8(won by default)

60

Not enough data

Scheduling

8.6(won by default)

55

Not enough data

Critical Path

8.1(won by default)

54

Not enough data

Dashboards

8.7(won by default)

62

Not enough data

Workload

Resource Allocation

8.2(won by default)

55

Not enough data

Workspace

8.6(won by default)

57

Not enough data

Configuration

8.8(won by default)

58

Not enough data

Insights

8.4(won by default)

57

Not enough data

Communication & Collaboration

Communication Channels

8.8(won by default)

56

Not enough data

Document Management

9.3(won by default)

71

Not enough data

Collaboration

9.2(won by default)

72

Not enough data

Cost Management

Project Budgeting

8.0(won by default)

56

Not enough data

Time & Expense

8.1(won by default)

54

Not enough data

Profitability

8.0(won by default)

53

Not enough data

Integration

Front Office

8.4(won by default)

52

Not enough data

Back Office

8.2(won by default)

55

Not enough data

External data

8.2(won by default)

55

Not enough data

Generative AI

AI Text Generation

8.4(won by default)

57

Not enough data

AI Text Summarization

8.4(won by default)

57

Not enough data

Agentic AI - Work Management

Autonomous Task Execution

8.0(won by default)

50

Not enough data

Multi-step Planning

8.0(won by default)

52

Not enough data

Cross-system Integration

8.1(won by default)

52

Not enough data

Natural Language Interaction

8.3(won by default)

52

Not enough data

Project Collaboration[Hide 26 FeaturesShow 26 Features](javascript:void(0);)

8.5

132

Not enough data

Communication

Chat

7.4(won by default)

65

Not enough data

Discussions

8.7(won by default)

68

Not enough data

External

8.0(won by default)

65

Not enough data

Feedback

8.3(won by default)

72

Not enough data

Announcements

8.5(won by default)

69

Not enough data

Content & Documents

File Sharing

9.0(won by default)

77

Not enough data

Notes

9.0(won by default)

76

Not enough data

Search

8.6(won by default)

78

Not enough data

Versioning

9.0(won by default)

75

Not enough data

Controls

Custom Views

8.4(won by default)

65

Not enough data

Followers

8.5(won by default)

66

Not enough data

User Management

8.8(won by default)

68

Not enough data

Calendars

8.2(won by default)

64

Not enough data

Public Sharing

8.5(won by default)

66

Not enough data

Project Management

Task Management

8.4(won by default)

70

Not enough data

Planning

8.7(won by default)

69

Not enough data

Visibility

9.0(won by default)

69

Not enough data

Integration

9.2(won by default)

75

Not enough data

Remote Collaboration

Alignment

9.0(won by default)

67

Not enough data

Accountability

8.9(won by default)

66

Not enough data

Connectivity

8.7(won by default)

67

Not enough data

Offline Mode

7.5(won by default)

65

Not enough data

Generative AI

AI Text Generation

8.2(won by default)

72

Not enough data

AI Text Summarization

8.2(won by default)

71

Not enough data

Agentic AI - Project Collaboration

Multi-step Planning

7.6(won by default)

63

Not enough data

Cross-system Integration

7.9(won by default)

62

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.6

142

Generative AI

AI Text Summarization

Not enough data

8.4(won by default)

48

Self-Service Experience

Knowledge Base

Not enough data

9.4(won by default)

128

Searchable Articles

Not enough data

9.4(won by default)

126

Mobile Optimization

Not enough data

8.7(won by default)

74

Personalization

Not enough data

8.8(won by default)

82

Community Forums

Not enough data

Feature Not Available

Self-Service Platform

Branding

Not enough data

9.2(won by default)

84

Automation

Not enough data

8.4(won by default)

75

Artificial Intelligence

Not enough data

8.4(won by default)

68

Integrations

Not enough data

8.6(won by default)

73

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

8.5(won by default)

10

Multi-step Planning

Not enough data

8.5(won by default)

10

Cross-system Integration

Not enough data

7.7(won by default)

10

Adaptive Learning

Not enough data

8.5(won by default)

10

Natural Language Interaction

Not enough data

8.5(won by default)

10

Proactive Assistance

Not enough data

8.2(won by default)

10

Decision Making

Not enough data

8.6(won by default)

11

Show 6 feature categories with incomplete data

Standard Operating Procedures[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Task Tracking

Activity Feed

Not enough data

Not enough data

Task Schedules

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Checklist Options

Templates

Not enough data

Not enough data

Native Forms

Not enough data

Not enough data

Downloadable Manuals

Not enough data

Not enough data

Software Availability

Integrations

Not enough data

Not enough data

Permissions

Not enough data

Not enough data

Mobile Application

Not enough data

Not enough data

Desktop Application

Not enough data

Not enough data

IT Documentation[Hide 72 FeaturesShow 72 Features](javascript:void(0);)

Not enough data

Not enough data

Management and Discovery - IT Documentation

Search and Indexing

8.3(won by default)

186

Not enough data

Version Control

8.5(won by default)

190

Not enough data

Access and Permissions

8.5(won by default)

189

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Operations - IT Documentation

Integrations

8.5(won by default)

191

Not enough data

Automation

8.0(won by default)

181

Not enough data

Reporting

8.2(won by default)

179

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Document Automation

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Change Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Kanban Board

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Framework Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Security Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Document Capture

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Process Management

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Documentation Management

Not enough data

Not enough data

Checklists

Not enough data

Not enough data

Website Monitoring

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Project Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Relationship Mapping

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

For the IT sector

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Knowledge Library

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

AI Documentation Generators[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Documentation Generation - AI Documentation Generators

Project Overviews

Not enough data

Not enough data

Docstrings / Comments

Not enough data

Not enough data

API Reference

Not enough data

Not enough data

Workflow and Integration - AI Documentation Generators

IDE & Editor Extension

Not enough data

Not enough data

CI/CD Pipeline Triggering

Not enough data

Not enough data

Git/Repository Integration

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

## Confluence vs Document360 FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Confluence vs Document360?

Document360 stands out for higher reviewer satisfaction on ease of use, setup, and support, while Confluence is favored for its deep integrations and team collaboration features.

| [Confluence](https://www.g2.com/products/confluence/reviews) | [Document360](https://www.g2.com/products/document360/reviews) |
| --- | --- |
| 4.1/5 (4,368 reviews) | 4.7/5 (541 reviews) |
| Mid-Market | Mid-Market |
| 8.3 | 9.2 |
| 8.1 | 9.5 |
| Team Collaboration (212 all-time mentions) | Ease of Use (46 all-time mentions) |

### How do the pricing models of Confluence and Document360 compare?

Document360 is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Confluence.

- **Confluence:** Reviewers describe the product as competitively priced for mid-sized companies, but note that costs can scale quickly with premium features and larger teams.
- **Document360:** Reviewers highlight that Document360's pricing is attractive for its feature set, though some mention that advanced features and user counts can increase costs for startups and small teams.
- **Switching-reason:** Several reviewers cite moving from Confluence to Document360 to reduce reliance on multiple plugins and to consolidate features into a single platform, with AI capabilities available as add-ons.

### What are the best alternatives to Confluence and Document360?

The top three G2-ranked alternatives to Confluence and Document360 are Helpjuice, Slack, and ClickUp.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5 (4,368 reviews) | Mid-Market | Competitively priced for mid-sized companies; costs can scale with premium features | Team Collaboration (212 all-time mentions) |
| [Document360](https://www.g2.com/products/document360/reviews) | 4.7/5 (541 reviews) | Mid-Market | Attractive pricing for feature set; advanced features and user counts can increase costs | Ease of Use (46 all-time mentions) |
| [Helpjuice](https://www.g2.com/products/helpjuice/reviews) | 4.7/5 (380 reviews) | Mid-Market | — | — |
| [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (39,276 reviews) | Mid-Market | — | — |
| [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5 (13,726 reviews) | Small-Business | — | — |

### Which Knowledge Base features should I prioritize when comparing Confluence and Document360?

Buyers should prioritize ease of use, integrations, AI features, analytics, and customization when comparing Confluence and Document360.

- **Ease of Use:** Document360 scores 9.3, Confluence 8.0; 46 all-time mentions for Document360, 212 for Confluence (team collaboration).
- **Integrations:** Confluence has 155 all-time mentions, with Jira integration cited in 1,034 reviews; Document360 has 12 all-time mentions for integrations.
- **AI Features:** Document360 has 11 all-time mentions for AI features, artificial intelligence, and AI technology; Confluence reviewers mention AI enhancements but with lower frequency.
- **Analytics:** Document360 reviewers highlight analytics and reporting as a key differentiator, with several recent reviews praising its breadth and depth.
- **Customization:** Document360 has 15 all-time mentions for customization, with reviewers noting the ability to rebrand and tailor the knowledge base.

### What are the pros and cons of Confluence vs Document360?

Document360's headline strength is ease of use and support, while Confluence is strongest in team collaboration and integrations.

- **Confluence strengths:** Team collaboration (212 all-time mentions), integrations (155 all-time mentions), centralization (92 all-time mentions), robust Jira integration (1,034 reviews), and structured documentation for onboarding and technical teams.
- **Confluence trade-offs:** Reviewers note challenges with search relevance, clutter as documentation scales, and a learning curve for permissions and structure. Some mention missing features (23 all-time mentions) and performance slowdowns with large spaces.
- **Document360 strengths:** Ease of use (46 all-time mentions), intuitive interface (26), strong customer support (29), easy setup (17), advanced AI features (11), analytics, and customization (15). Reviewers highlight fast onboarding, powerful search, and AI-driven content management.
- **Document360 trade-offs:** Reviewers mention editing limitations (9), higher cost for advanced features (9), occasional delays (7), and a learning curve for new editors. Some note limited mobile optimization and desire for more flexible reporting and content analytics.

### Is Confluence or Document360 better for small businesses?

Document360 is the better fit for small businesses, with higher ease-of-use and setup scores and strong small-business reviewer sentiment.

- **Confluence:** Largest segment is Mid-Market; reviewers note that while setup is straightforward, costs can scale quickly for small teams and there is a learning curve for new users.
- **Document360:** Largest segment is Mid-Market; reviewers from small businesses highlight fast onboarding, intuitive UI, and easy setup, with several noting that even non-technical users can manage documentation efficiently.

### Which Knowledge Base platform has better integrations?

Confluence is favored for integrations, especially with Jira and other Atlassian tools, while Document360 is cited for a growing but smaller set of integrations.

- **Confluence:** Jira integration is mentioned in 1,034 reviews, with additional mentions for Trello and Google Workspace; 155 all-time mentions for integrations overall.
- **Document360:** Integrations are mentioned in 12 reviews, with recent improvements noted for third-party bridging software and MCP support.

### How do Confluence and Document360 compare on customer support?

Document360 leads on Quality of Support, with a 1.4-point advantage over Confluence (9.5 vs 8.1).

- **Confluence:** Reviewers describe support as generally responsive, but some note delays and a need for more proactive onboarding and training resources.
- **Document360:** Reviewers consistently praise the support team for being responsive, helpful, and proactive, with several citing fast onboarding and customized solutions.

### Which is easier to implement, Confluence or Document360?

Document360 is rated higher for Ease of Setup, with a 0.9-point advantage over Confluence (9.2 vs 8.3).

- **Confluence:** Reviewers describe setup as straightforward, especially for teams already using Atlassian products, but note a learning curve for permissions and structure as documentation scales.
- **Document360:** Reviewers highlight fast and easy setup, with many stating that onboarding is quick even for non-technical users and that the platform is ready to use within hours.

### Which product has better Knowledge Base?

Document360 is rated higher for Knowledge Base capabilities, with stronger scores and more frequent reviewer praise for ease of use, AI features, and analytics.

- **Confluence:** Knowledge Base is the most frequently mentioned feature, with 212 all-time mentions for team collaboration, 155 for integrations, and a Meets Requirements score of 8.5.
- **Document360:** Knowledge Base is cited for ease of use (46 all-time mentions), AI features (11), analytics, and a Meets Requirements score of 9.1. Reviewers highlight intuitive structure, powerful search, and advanced AI-driven content management.

Reviews

Reviewers' Company Size

[![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")](https://www.g2.com/products/confluence/reviews)

Confluence

Small-Business(50 or fewer emp.)

18.3%

Mid-Market(51-1000 emp.)

48.3%

Enterprise(\> 1000 emp.)

33.3%

[![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")](https://www.g2.com/products/document360/reviews)

Document360

Small-Business(50 or fewer emp.)

40.4%

Mid-Market(51-1000 emp.)

47.6%

Enterprise(\> 1000 emp.)

12.0%

Small-Business

(50 or fewer emp.)

18.3%

40.4%

Mid-Market

(51-1000 emp.)

48.3%

47.6%

Enterprise

(\> 1000 emp.)

33.3%

12.0%

Reviewers' Industry

[![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")](https://www.g2.com/products/confluence/reviews)
Confluence

Computer Software

21.0%

Information Technology and Services

19.6%

Internet

6.3%

Financial Services

5.5%

Marketing and Advertising

4.4%

Other

43.4%

[![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")](https://www.g2.com/products/document360/reviews)
Document360

Computer Software

22.9%

Information Technology and Services

15.5%

Financial Services

5.0%

Computer & Network Security

4.7%

Marketing and Advertising

3.9%

Other

48.1%

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