Document360 Reviews & Product Details

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. AI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. Step-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing. Custom Workflow Builder: Automate documentation workflows with custom review stages, roles and approvals. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages

Product Website

Seller

Kovai Limited

Discussions

Document360 Community

Languages Supported

English, French, Portuguese, Spanish

Overview by

Saravana Kumar (CEO)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Document360 Media

Provide answers to user queries 5x faster with our interactive AI search. Intelligent search capability employs advanced algorithms to understand user queries, context, and intent, delivering highly accurate and relevant results.

Document360 Demo - Reduce your support tickets with a Knowledge Base

Allow customers to access helpful resources such as how-to-guides, FAQs, & troubleshooting guides via a public, private or mixed help center.

Document360 Demo - Centralize your software documentation

From API Docs to release notes, we’ve got you covered. Create, manage, and organize all your technical documentation in one powerful platform, boosting productivity by keeping your team and users aligned.

Document360 Demo - Manage API guides and API docs in one place

One place to manage all your API docs. Create API guides, test APIs, and automate notifications to ease communication between developers.

Document360 Demo - Empower users to get the most out of your product, service, or application with User Manuals

Help your users easily navigate and troubleshoot any software or hardware issues with detailed user guides, instruction guides, and glossaries to save time and avoid the hassle of contacting support.

Reduce Customer Support Tickets with Document360

Manage Internal Documentation, SOPs, Onboarding, and much more with Document360

AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360

Customer testimonial - Fastmag

Customer testimonial - EasySend

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Ankush K.

Consultant - Documentation

Mid-Market (51-1000 emp.)

11/12/2024

"Excellent Documentation Platform for Knowledge Base"

4.5/5

What do you like best about Document360?

The interface is user friendly and can be used by one without any technical expertise. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Haven't faced any such challenges. Queries were handled and resolved. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time.

The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend. Review collected by and hosted on G2.com.

Nicholas T.

Head of Marketing

Small-Business (50 or fewer emp.)

8/13/2024

"Feature-rich documentation management solution"

5/5

What do you like best about Document360?

Document360 is a feature-rich knowledge-base solution. The software offers many integrations to connect with other tools. We benefited from its user-friendly interface and simple admin features. After 12 months of use, we can confidently say that both end-users and admins can navigate the tool with ease.

When it comes to importing and managing content, the process is straightforward and saved us valuable time and reduced frustration.

On top of this, the platform provides an extensive knowledge base builder which allows for the efficient creation and organization of documentation of all kinds. This is a great system for businesses seeking a robust knowledge management solution. Review collected by and hosted on G2.com.

What do you dislike about Document360?

One very minor issue we had were the frequent changes within the account management team. This led to some friction, as it required us to adapt twice. While this wasn't a major issue, it created a some disruption in the overall experience with Document360. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 helped us address several critical documentation needs:

1) It provided a centralized platform for IT, customer support, and partner program documentation.

2) It helped simplify managing and updating our technical resources. This ensured that information was up to date and readily available.

3) It enhanced customer support by providing our users with a comprehensive knowledge base. This assisted customers to find solutions independently and reduced support requests and volume.

4) Lastly, it streamlined the management of partner program documentation. This made it easier for us to organize and publish important partner collateral. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

9/17/2025

"Overall it's a good attempt to design documents"

4/5

What do you like best about Document360?

Good feature set is included in the software Review collected by and hosted on G2.com.

What do you dislike about Document360?

Can you AI capabilities to map a natural language would be game changer Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/11/2025

"Fast and easy to use; great for building user guides"

4/5

What do you like best about Document360?

Document structure building options and the Live preview options. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Doesn't have a version history like on Google Docs. Review collected by and hosted on G2.com.

Michael F.

Field Compliance & Standards Lead

Mid-Market (51-1000 emp.)

8/1/2024

"Fantastic Platform"

4.5/5

What do you like best about Document360?

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.

DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.

DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.

Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.

Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution! Review collected by and hosted on G2.com.

What do you dislike about Document360?

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/11/2025

"A superb tool for colloboration"

4.5/5

What do you like best about Document360?

The support team is very helpful and responsive Review collected by and hosted on G2.com.

What do you dislike about Document360?

Not specifically a dislike, but basically, more authentication options can be introduced Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/17/2024

"Excellent, Modern Knowledge Base Platform"

5/5

What do you like best about Document360?

I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. What does that look like?

- Regular check-in calls to go over any questions or concerns.

- Frequent platform updates that add genuinely helpful new features, including some we've requested.

- Fantastic, clear communication when we have a question or issue; we never worry that we will have to wait days for a generic, unhelpful response.

Overall, a fantastic platform backed by a talented team. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. Review collected by and hosted on G2.com.

What do you dislike about Document360?

We've experienced minor technical issues at times, but they've always been addressed quickly. Review collected by and hosted on G2.com.

Adrian K.

Operations Analyst

Small-Business (50 or fewer emp.)

7/30/2024

"Reliable and flexible knowledge base solution with excellent support"

4.5/5

What do you like best about Document360?

We tried Document360 for our internal knowledge base, privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customisable knowledge base solution with great customer service, I'd definitely recommend Doc360. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Pricing is quite expensive, even annualised. Otherwise, we don't have any significant complaints. It's met our needs well. Review collected by and hosted on G2.com.