Document360 Features

As reported in 125 Document360 reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. 123 reviewers of Document360 have provided feedback on this feature.

As reported in 72 Document360 reviews. Optimizes the customer self-service experience on mobile devices

As reported in 79 Document360 reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 81 Document360 reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 74 Document360 reviews. Automates some or all operation related tasks

As reported in 68 Document360 reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 72 Document360 reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 80 Document360 reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.

Based on 76 Document360 reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs

Integrates with live chat, chatbots, help desk, or other customer service software 77 reviewers of Document360 have provided feedback on this feature.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 94 Document360 reviews.

Based on 94 Document360 reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 82 Document360 reviews.

Ensures user access management, data lineage, and data encryption 79 reviewers of Document360 have provided feedback on this feature.

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. 74 reviewers of Document360 have provided feedback on this feature.

Based on 71 Document360 reviews. Perform ad-hoc or ongoing IT audits at different levels of the company.

Identify risk data attributes such as description, category, owner, or hierarchy. This feature was mentioned in 66 Document360 reviews.

Protects data with some form of encryption as it leaves your secure or local network. 72 reviewers of Document360 have provided feedback on this feature.

As reported in 84 Document360 reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data. 75 reviewers of Document360 have provided feedback on this feature.

As reported in 174 Document360 reviews. Provides pre-made templates for wiki pages and knowledge articles.

Allows users to leave feedback within a wiki page or knowledge article. This feature was mentioned in 170 Document360 reviews.

As reported in 181 Document360 reviews. Allows users to see version history and return to previous versions of wiki pages.

Displays knowledge articles to be arranged in a decision tree. 149 reviewers of Document360 have provided feedback on this feature.

As reported in 120 Document360 reviews. Detects any creation of already existing knowledge pages and alerts user

Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio This feature was mentioned in 147 Document360 reviews.

As reported in 175 Document360 reviews. Provides data on wiki page and knowledge article use.

As reported in 179 Document360 reviews. Allows administrators to provide permissions and gate pieces of content based on role.

Offers additional tools that facilitate knowledge sharing and collaboration. This feature was mentioned in 179 Document360 reviews.

Notifies users when changes occur. This feature was mentioned in 175 Document360 reviews.

Based on 141 Document360 reviews. Offers AI-based search capabilities

Allows users to capture knowledge from the web This feature was mentioned in 116 Document360 reviews.

As reported in 146 Document360 reviews. Allows knowledge pages to be organized into sections and subsections as needed

As reported in 125 Document360 reviews. Integrated with other tools to faciliate the sharing of information

Integrates with other knowledge repositories in the business 124 reviewers of Document360 have provided feedback on this feature.

Enables the creation of an internal repository of knowledge articles This feature was mentioned in 93 Document360 reviews.

Provides workflows for writing, editing, approving, and publishing knowledge article content 88 reviewers of Document360 have provided feedback on this feature.

Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 87 Document360 reviews.

As reported in 83 Document360 reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

As reported in 81 Document360 reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles

Based on 76 Document360 reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

Based on 47 Document360 reviews. Condenses long documents or text into a brief summary.

Based on 30 Document360 reviews. Condenses long documents or text into a brief summary.

As reported in 19 Document360 reviews. Provides powerful filtering, tagging, and indexing to quickly locate relevant documents across complex IT environments.

Maintains a history of changes and allows admins to revert documentation to a previous version. This feature was mentioned in 19 Document360 reviews.

As reported in 19 Document360 reviews. Ensures that only authorized personnel can view or edit content.

Seamlessly connects with existing IT service management and monitoring platforms, streamlining ticket resolution and ensuring real-time updates. 19 reviewers of Document360 have provided feedback on this feature.

Offers ready-to-use templates and automated workflows, standardizing documentation creation and speeding up routine procedures 19 reviewers of Document360 have provided feedback on this feature.

Based on 19 Document360 reviews. Provides dashboards and reports to track documentation quality, regulatory compliance, and alignment with internal policies.

As reported in 24 Document360 reviews. Improves performance based on feedback and experience

Engages in human-like conversation for task delegation 24 reviewers of Document360 have provided feedback on this feature.

As reported in 24 Document360 reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input This feature was mentioned in 10 Document360 reviews.

Based on 10 Document360 reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 10 Document360 reviews.

As reported in 10 Document360 reviews. Improves performance based on feedback and experience

Based on 10 Document360 reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 10 Document360 reviews.

Makes informed choices based on available data and objectives This feature was mentioned in 10 Document360 reviews.