--- title: Document360 Reviews meta_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 531 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 531 scale: '5' date_modified: '2026-07-16' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 531 ## About Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. ## Document360 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Document360, finding it user-friendly and highly customizable for their needs. (46 reviews) - Users appreciate the **customization and flexibility** of Document360, enhancing their documentation to integrate seamlessly with their platform. (31 reviews) - Users commend the **efficient customer support** of Document360, resolving issues quickly and enhancing the overall experience. (29 reviews) - Users appreciate the **versatile customization** of Document360, allowing integration and streamlined documentation experience effortlessly. (27 reviews) - Users value the **versatile and user-friendly interface** of Document360, enhancing customization and integration with platforms seamlessly. (27 reviews) - Users value Document360 for its **intuitive interface** and ease of use, enhancing efficiency and content organization. (26 reviews) - Easy Setup (17 reviews) - Customization (15 reviews) - Knowledge Base (14 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users note the **missing features** in Document360, requesting enhancements like better visual editing and multi-section copying. (11 reviews) - Users experience **editing difficulties** with lagging long documents and inconsistent formatting, making content management challenging. (10 reviews) - Users find **editing limitations** in Document360 frustrating, noting issues with copying sections and clarity in user permissions. (9 reviews) - Users find Document360 **expensive** , with important features gated behind higher prices and slow performance when handling large documents. (9 reviews) - Users note the **limited customization** options for design and integrations, making the experience less user-friendly. (9 reviews) - Users encounter **formatting issues** in Document360, struggling with table editing and inconsistent font adjustments. (8 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (8 reviews) - Delays (7 reviews) - Limited Functionality (7 reviews) - Slow Loading (6 reviews) ## Document360 Reviews ### 1. Pretty good tool for publishing and maintaining docs **Rating:** 4.5/5.0 stars **Reviewed by:** Andrii S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Document360?** The WYSIWG and split view, markdown support, overall folder managing experience **What do you dislike about Document360?** Weak functionality to create a fancy homepage, developer portal and so on. **What problems is Document360 solving and how is that benefiting you?** Holistic platform serach, customer self-service and general knowledge storing and maintenance ### 2. Really a 360-degree platform for Product Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Kumar V. | Sr. Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Document360?** Doc 360 is a game changer in the product documentation space. A very simple yet powerful tool to serve best. Below are the points I like most: - Setting up a custom domain for your documentation portal. - Smart Glossary - Editor is the best in class, giving you a lot of flexibility - Ability to create and use reusable content has made life easier - Ability to make your document publically available with SEO enables as well as locking them from private use with a single click. - Smart bars made it easy for us to add any announcements. **What do you dislike about Document360?** I really don't have any dislike, but here are certain things that can be improved: - User experience while using the tables. - Sharing private documents with unique secured links **What problems is Document360 solving and how is that benefiting you?** Doc360 is now our centralized documentation library serving our product users. Earlier, we were providing pdf docs to our users, which was very difficult to manage. With Doc360, we have published our documentation on the potals. ### 3. Stress-free KB development! **Rating:** 5.0/5.0 stars **Reviewed by:** Beth K. | Principal Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Document360?** Document360 is intuitive for anyone who develops technical content. The interchangeable WYSIWYG and code views are perfect for precise coding with quick review. **What do you dislike about Document360?** Unfortunately, the code version has a couple of problems that (I am confident) are in re-development now. Bullets within numbered lists are quirky. **What problems is Document360 solving and how is that benefiting you?** As mentioned, Document360 is solving problems with the code version in terms of bullets in numbered lists. This will enable me to streamline my presentations. ### 4. so long for support ticket to have an anwser **Rating:** 3.5/5.0 stars **Reviewed by:** Laetitia A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Document360?** it's easy to user so we don't have any problems with this **What do you dislike about Document360?** support ticket miss fonctionnalities like traduction for free (just one language will be nice) the price for a new project version **What problems is Document360 solving and how is that benefiting you?** a simple knowledge base ### 5. Easy to use, feature packed documentation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ambuj L. | Founding engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Document360?** Document360 is one of the best documentation tools available in the market. The ease of publishing and version management makes the job of writers easy. With Document360, you don't have to worry about the publishing infrastructure and can focus on creating quality content. Apart from the core content creation ease, Analytics is another major advantage. It helps us understand which part of the documentation is used most or least. Other features like SEO optimization, feedback (like/dislikes), status indicator are a major help for the writing team. **What do you dislike about Document360?** There is nothing much to dislike, however, a richer text editor would add to the overall usability of the product. **What problems is Document360 solving and how is that benefiting you?** With Document360, you do not have to worry about installing and managing an on-prem authoring tool. It doesn't get easier than this, subscribe to a licensing plan, log in, and start authoring. ### 6. A Solid documentation experience **Rating:** 3.5/5.0 stars **Reviewed by:** Avi E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Document360?** The cloud hosting and instant publishing **What do you dislike about Document360?** Lists and sub-lists in the Markdown edit **What problems is Document360 solving and how is that benefiting you?** Helping me effectively document product for customers ### 7. Document360's Customer Service is impeccable. Highly recommend to any company! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke O. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Document360?** By using Doc360, our company has been able to share important information with our customers without any security concerns. **What do you dislike about Document360?** At times the limited functionality of the WYSIWYG editor. **What problems is Document360 solving and how is that benefiting you?** Doc360 has solved our customer-facing documentation needs. ### 8. The easiest and best tool for KB!! **Rating:** 4.0/5.0 stars **Reviewed by:** Aarthi K. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Document360?** Easiest and more intuitive! Gives ownership to writers to manage the end-to-end process from writing, designing home page, insights with analytics, and publishing. SEO meta tags and analytics are the best and give us an understanding of how we want to model the KB better. Inbuilt image and table styles make it easier to work. **What do you dislike about Document360?** Issues with the editor, shortfalls with CSS, inflexible home page editor, junk characters for periods and quotes, introduction of span styles on copy-paste, issues with replacing images, no preview or staging sites for an intermediate check, and so on. **What problems is Document360 solving and how is that benefiting you?** Reduced dependency on non-tech writers for design, CSS, and publishing documents. This tool gives complete ownership to the writers who can own the end-to-end workflow with ease. Less work on CSS as most requirements on images and table styles are present in the editor itself. Insights into Analytics at the tool-level is helping in making conscious decision on articles - what's needed, which format is more read, etc. ### 9. Good use case for internal knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron C. | Senior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Document360?** Building a private knowledge base for internal employees to address their needs and requirements. The ability to make this knowledge base private is the best feature for us. **What do you dislike about Document360?** We are yet to explore the rest of the features as our key requirement is private knowledge base. **What problems is Document360 solving and how is that benefiting you?** Creating a private knowledge base to separate documentations and provide individual access to employees are the key use cases our business is benefitting from Document360. ### 10. An amazing tool to provide docs to your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Roman R. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Document360?** • The possibility to see analytics and how well the documentation performs is handy • The ability to attach it to your subdomain or host on a subfolder is also nice • We chose subfolder hosting (as it helps SEO), and now one of the articles helped to boost our SEO rankings :) • Folders, searching and navigation (both the admin&client part) are pretty decent • A live markdown preview **What do you dislike about Document360?** • Draft previews and homepage features are tricky ones when it comes to the subfolder hosting • We don't use the versioning function, it creates a bit of confusion. But I guess it might be useful for some teams **Recommendations to others considering Document360:** Doc360 is a pretty universal tool, and you could use it for the internal documentation as well, just hiding the pages from public preview. Just try to figure out who will be responsible for maintaining and updating the documents, because that is a challenge that many companies face regardless of the tool. **What problems is Document360 solving and how is that benefiting you?** As we built our product over the years, we really lacked documentation. We did some internal documentation and some guides on the company website, but it was sporadic and unorganized. We now use a few purpose-dependant tools, and Document360 stands for customer-facing documentation. So, the benefits we got with Doc360: • Main one: embedding the guides inside our product to aid our customers and tell about the service • Organization of documentation • Gathering customer feedback on the docs • SEO improvement (in case of subfolder hosting, and it depends on the article) ### 11. A very good product to manage End to End Knowledge Base for a Medium to Large Sized Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Kishalay D. | Product Management - Procure to Pay, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Document360?** 1. Intuitive tool 2. Allow creators to manage End to End of documentation 3. Easy to tag articles 4. Customizable 5. In-depth analytics report for the articles **What do you dislike about Document360?** 1. Few usability challenges which actually impact end-user usability 2. Few bugs 3. Intermediate checks unavailable **What problems is Document360 solving and how is that benefiting you?** 1. End to End management of Knowledge Base 2. Sharing within teams what artifacts to work upon 3. Seamless collaboration ### 12. Document360 is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Gina M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Document360?** Document360 is easy to use and navigate. Their help articles, customer service, and features are top notch. **What do you dislike about Document360?** To date, I have not encountered any issues with Document360 that I would consider negative. **What problems is Document360 solving and how is that benefiting you?** Docunent360 has allowed us to create an easy-to-use knowledge base for our customers. ### 13. Doc360 - Great Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Emmalee S. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2021 **What do you like best about Document360?** We have loved using Doc 360 and it has been an incredible tool for our team. With all the changes and updates I don't know how we would keep up without a resource like this. We are growing so much and this has been the reason we have been able to keep our teams updated and compliant. **What do you dislike about Document360?** There are still bugs that happen and permissions can easily get messed up. Links break and create access issues but their support team has always been super receptive and helpful. **What problems is Document360 solving and how is that benefiting you?** We have finally had a standardized tool for the whole company and have the right people viewing the right policies! Compliance is able to have the audit tracking and update reviews they need. ### 14. Great solution for what we needed. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Document360?** It feels very intuitive. We first implemented an open-source solution that had a lot of great features but there were more than a few quirks that made it difficult to scale for the entire department to use. With Document360, it just seems to work. Creating and editing content is easy. Building and rearranging the navigation is easy. And customer support has been very responsive. There seems to be good energy behind the product with a strong pipeline of new features. We evaluated several competing products and Document360 came out on top. **What do you dislike about Document360?** The cost grows considerably with larger teams. The enterprise package comes with 20 authors but after that pricing is per author and there is no distinction between active content creators and casual content creators. I would like my entire department to be able to create knowledge articles but I know that many, if not most, will do so infrequently and the $19/month per user is steep for what they're contributing. I would like to introduce Document360 to the entire organization but the cost would be prohibitive for the number of users we would like to allow to create content but would do so very infrequently. **What problems is Document360 solving and how is that benefiting you?** Document360 is our centralized department knowledge base. Previously, every team had its own way and place of recording documentation. With Document360, we now have a shared and searchable knowledge base that is benefiting all teams. ### 15. A nice & simple authoring tool and CMS for small-mid tier orgs **Rating:** 4.5/5.0 stars **Reviewed by:** Uthara N. | Documentation Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Document360?** Document360 has been a breath of fresh air for me after I have seen organizations taking it too far with DITA. I will applaud the tool for its simple UI-just MS Word-like and very easy to use! Its powerful Search funtionality is itself enough to make you an instant fan of the platform. Not sure about their backend SEO, but I make use of the slug, short description, and H2 & H3 headings and keywords to optimize my content. **What do you dislike about Document360?** Experience with Tables and inline icons can be improved, but I'm told by their Customer Servicing team that some enhancements are on the way. **What problems is Document360 solving and how is that benefiting you?** The simple and no-nonsense user interface, MS Word-like features, Storage options,Video embedding features, allows updating URLs immediately, adding crossrefs is an easy process too. ### 16. Easy-to-use knowledge base with great features and customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Document360?** As a standalone knowledge base, it has almost all of the features that I'm looking for: a good HTML and Markdown editor, a table of content, great searchability, and an easy-to-use CSS and JavaScript customization, among others. I have previous experience with other platforms such as Confluence and Salesforce, and by far, this is the easiest to learn and use. Their customer support team is professional and quick to respond to our queries. **What do you dislike about Document360?** It doesn't have a way to schedule an article for publishing or archiving. I wish it supports bulk exporting documents (from Word). Feature requests might take a while. Limited integration with other platforms. **What problems is Document360 solving and how is that benefiting you?** It solved our need for a knowledge base that's pretty easy to customize and has most of the features that any Technical Writer would want in a knowledge base platform. ### 17. Document360 is an excellent to have. **Rating:** 4.5/5.0 stars **Reviewed by:** Wayne B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Document360?** Able to upload already created documents into our knowledge base. The features are also very helpful in creating our knowledge base into our own. I also like the emails about new features and the quarterly meetings with Document360 to go over any issues and show us the new fetures. **What do you dislike about Document360?** The only thing is the API integration. But this will change soon because they will allow 1 API for all instead of 1:1 API for Teams integration. **What problems is Document360 solving and how is that benefiting you?** Allowing us to maintain, store, and create a knowledge base for our engineers so there is one stop for all documentation and manuals. ### 18. Gets it done **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Document360?** Easy to use. Apart from being a good solution for writing your documentation, the statistics are very helpful: Geography (visitors), Performance (views, reads), Search (popular and no results), and Link Status (redirect, broken) are what we use the most. The Support is great, they respond quickly and are very helpful! **What do you dislike about Document360?** Needs more personalization features out of the box. Theoretically, you can select from any font for your articles, but only a few are selectable from the UI and the rest need some engineering from their side. **What problems is Document360 solving and how is that benefiting you?** It's an easy-to-use solution, both for the end-users and for our company. With the statistics, we are able to quickly find articles that are not performing as expected, broken links, or articles that our users are looking for. The article editor is pretty simple to use, although not perfect, which means we don't take a long time editing and can publish information very quickly. ### 19. One of the best tools out there for creating a knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Document360?** The interface is very intuitive. I was able to dive right in and start creating my knowledge base without any training. The documentation is thorough and well written. The training videos are very helpful. Document360 offers a great deal of customization when it comes to the look and layout of your knowledge base. The customer service is top-notch. They are always quick to respond to questions. It is easy to import content from Google Docs and Microsoft Word. The output looks great. **What do you dislike about Document360?** When pasting content from other sources such as Word, I've noticed some formatting oddities, but these are easily avoided by pasting as text. **What problems is Document360 solving and how is that benefiting you?** Document360 makes it easy to design a knowledge base, manage content, and publish a sleek and modern-looking knowledge base, which allows me to focus on the writing of the articles. ### 20. Good product, great service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Document360?** Attentive service from friendly and knowledgeable staff **What do you dislike about Document360?** Migrating Google Documents - have to download from Google Drive as Word and then upload. **What problems is Document360 solving and how is that benefiting you?** Replacing existing in-system help and online user guides with a single platform for help documentation and video tutorials. ### 21. Great for company knowledge database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Document360?** It's very helpful that roles and access to articles can be made specifically to cater to different people. I also like the simplicity of creating an article. The overall usability of the site is great, simple, and works well. **What do you dislike about Document360?** It gets the job done, but it still feels a little clunky/old school in certain ways. I can't really explain it, but I think there are some improvements that could be made in overall cleanliness and smoothness. **What problems is Document360 solving and how is that benefiting you?** Our company is small, but growing rapidly. Doc360 is helping us document our processes and procedures to that new employees can get as up to speed as possible in as quick and detailed fashion as possible. ### 22. Best software for knowledge base platform which is available in market **Rating:** 4.5/5.0 stars **Reviewed by:** Peer T. | Sr ERP Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Document360?** Specialization in handling each article. User friendly. Supporting all the current features. Rich Editor. Supporting to import from word file. Backup & restore options. **What do you dislike about Document360?** Sometimes it's taking too long to load the page. Found difficulty scrolling on the categories without a mouse. User rights is missing (read only mode for public). **What problems is Document360 solving and how is that benefiting you?** Doc 360 solved all the issues which I faced during my article creation. Great support from the doc 360 team. Sometimes I have to help their technical team :-). ### 23. Document360 is an excellent Knowledge Base solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Gil F. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Document360?** The user interface is easy to work with and makes building out enjoyable. **What do you dislike about Document360?** I'd like to see more integrated apps and more options for importing. Hopefully in the future Document360 can continue growing even more. **What problems is Document360 solving and how is that benefiting you?** It is providing us with a central location for our documentation and we are able to easily provide our teams with end user training. ### 24. Great SaaS tool, worth the price **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus R. | Infrastructure Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Document360?** SaaS model, fast deployment, great user interface, cool features. **What do you dislike about Document360?** The performance degrades a little when you have a lot of documents under one category. **What problems is Document360 solving and how is that benefiting you?** We had a lot of documentation in MS-Word, and Document360's import feature is seamless. We were able to import everything and put content creators to work in a matter of days. ### 25. Easy to use, yet powerful, and the readers love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Elsa T. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Document360?** Document360 is easy to use, yet powerful - think clever tables, video embedding, etc. I love that you can import a word document and that it can then automatically be split up into smaller articles. We are also very happy that Document360 enables us to have multiple KB versions - to align with our software versions. Also, the KB organization is important for us and works very well in Document360 - with categories and multiple layers. Our readers, in turn, are specifically happy with the search functionality and the (automatically generated) tables of content that track where you are in an article. **What do you dislike about Document360?** Although Document360 has SSO functionality, it is not yet possible to enable it for multiple domains. We hope that this will come in the future. **What problems is Document360 solving and how is that benefiting you?** Ensuring that all our clients always have the latest version (or version aligned with their software version) available. Also, enabling and improving self-learning. ### 26. A Fantastic Option for Internally Organizing a Knowledge Base! **Rating:** 5.0/5.0 stars **Reviewed by:** Blake S. | Customer Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Document360?** The most valuable part of Document360 is how accessible it is for users of all skill levels to create, update and maintain content for readers. **What do you dislike about Document360?** There are no apparent downsides to the program at the time of this review. **What problems is Document360 solving and how is that benefiting you?** Document360 offered a readily available platform for my company to instantly begin work on a knowledge base for internal and external use. ### 27. Document360 is a Rocketship **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Document360?** We came from an archaic version of a desktop Help system to Document360. Getting the new articles and/or article updates to the live website was (to be polite) horrendous and caused plenty of delays in getting crucial information to our clients. And we were maintaining three separate Help sites/versions! With Document360 the delays are gone. We can have all three separate Help sites combined into one project. Updating an article for something simple like additional words or correcting punctuation used to take 24+ hours. That now takes minutes - quite literally minutes from request to fix to publishing the fix. Document360 is a rocketship! The onboarding, migration, and support team are stellar! **What do you dislike about Document360?** Wish they had a US-based support team, but this is a minor issue because everyone I've worked with thus far has been fantastic. **What problems is Document360 solving and how is that benefiting you?** Ease of getting up-to-date information to clients. Slick, modern design with print, PDF, and dark view options. Analytics - which we never had before. Multiple authors working in a single database. ### 28. Doc360 is a simplified, intuitive solution that will knock your socks off **Rating:** 5.0/5.0 stars **Reviewed by:** Bernae R. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Document360?** Use WYSIWYG or HTML to easily build pages and create a customer facing product in record time. Add and format files, links and screenshots easily. The breadth of features with straightforward tools makes it a valuable tool for even the non-tech savvy. **What do you dislike about Document360?** I haven't found anything I dislike with the product or its capabilities. **What problems is Document360 solving and how is that benefiting you?** Switching to Doc360 we created a valuable tool for customers in record time using straightforward, easy-to-use software paired with responsive, helpful customer support. ### 29. Amazing KMS **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Document360?** By far Document 360 has been a lifesaver when it comes to daily operations, very friendly and easy to use in both the front end user and back end. **What do you dislike about Document360?** At the moment we cant think of new areas of improvement as we constantly have monthly sync up meetings for enhancements. **Recommendations to others considering Document360:** Go and set a demo and discover all the benefits. **What problems is Document360 solving and how is that benefiting you?** It solves the fast and easy searching to be able to provide quality service experience. ### 30. Easy to use with excellent customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Daria K. | Senior Software Tester, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Document360?** Document360 is easy to use. Articles are easy to edit and publish. When any issues occur, you can raise a ticket, and one of the members will come back to you in a reasonable time. Release notes are easy to follow. **What do you dislike about Document360?** In the past, we had some issues, such as overwriting articles by different users, and the copy-paste function from other editors was breaking the layout, but the team solved all issues. **What problems is Document360 solving and how is that benefiting you?** We needed a platform where we could keep user guides and release notes with easy access for our customers. Now, all necessary information is in one place. ### 31. 5 stars for their customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Document360?** Their customer support is fantastic - very responsive and helpful. **What do you dislike about Document360?** Some things can be a little buggy and won't work as expected, but their customer support team is quick to jump on a call and resolve. **What problems is Document360 solving and how is that benefiting you?** We need a KB with robust features that can be internal and customer-facing. ### 32. Document360 has been game changing for our resources. **Rating:** 4.5/5.0 stars **Reviewed by:** Jarren K. | Software System Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Document360?** Document360 provides a Knowledge Base SaaS that is robust, but easy to use and maintain. The content tools feature(s) allows for you to design and create your documentation at a macro level, making the micro editing of that documentation very smooth. SSO and Security Permissions make for a more secure environment and analytics dashboards provide insights into your environment, documentation, and potential knowledge gaps. The tool provides extensions and integrations that contribute to an enhanced experience. The Google Chrome extension specifically allows our employees to have access to all our resources within a couple of clicks. **What do you dislike about Document360?** Like any SaaS, there are occasionally bugs you are likely to run into with Document360. With that being said, Document360 has a support system in place to help navigate you through those issues. **What problems is Document360 solving and how is that benefiting you?** For a long time, our end-user documentation was located on SharePoint and over the years became very outdated and unorganized. Document360 has changed the way we design, organize, and maintain all of our end-user documentation for our technology applications at a reasonable price. If you are looking for a true Knowledge Base solution to solve a similar issue, I recommend Document360. ### 33. Great Software for writing documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Sampreet A. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Document360?** User-friendly software with a very nice article display including a Table of Contents and Related articles. I am happy with the team and customer service. **What do you dislike about Document360?** So far I have no Cons. I wish if there was an option for spell check. **What problems is Document360 solving and how is that benefiting you?** This tool can be easily integrated to other software, so readers can use the shortcut to access documentation from the software ### 34. Can't be happier with our switch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Document360?** For quite a long time, our documents were scattered in Github Wiki and we needed a solution. We have evaluated several companies and Document360 was far the best in terms of price and features. They have also stepped further and migrated our old documentation which was a lifesaver for us. **What do you dislike about Document360?** Sometimes there are a lot of features so that it takes some time for me to be able to find a specific feature. **What problems is Document360 solving and how is that benefiting you?** Document360 is both our and customers' one stop shop for everything related to our technical and sales documentation. Now our documents are all in one place and searchable, which gives a great boost in reducing time to develop and deploy our solution. ### 35. Flexible, affordable, perfect service **Rating:** 5.0/5.0 stars **Reviewed by:** Mor S. | Training and Knowledge Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Document360?** The product is constantly updated and the client communication is constant and transparent. Support agents are very helpful. **What do you dislike about Document360?** I'd love it if it will require less HTML to achieve what I need. **What problems is Document360 solving and how is that benefiting you?** We needed an authoring tool to create an internal Knowledge Base. It had to be robust and flexible to allow our different types of documentation. Document360 does all that and also provides great reports and data insights. ### 36. A good knowledge base with strong analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Maryolinda M. | Student - Research, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about Document360?** We use the analytical features of document360 a lot and find this very useful for our entire business documentation. The feature outlines a dashboard of all articles and shows the traffic in each of this in a holistic manner. **What do you dislike about Document360?** So far we only started using the knowledge base for a few months and no dislikes. **What problems is Document360 solving and how is that benefiting you?** Within our business we have hundreds of articles for various category. We didnot have any visibility of the performance of these articles. With the help of analytical features of document360 knowledge based we have complete visibility in a dashboard view. ### 37. Document360 is one of the best knowledge base platform for our customer support system. **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit P. | Front Office Duty Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Document360?** One feature about Document360 that I would say stands out the most is the fact that it is easy for me to use even though I don't have any experience using HTML. Around 2 hours of training is all that is required. With regards to knowledge management, we didn't hit any roadblocks utilizing this tool, and the fact that we could respond to queries within minutes is a bonus to our team. **What do you dislike about Document360?** Document 360 is a very efficient tool for the customer support system. However, more tutorial videos and more templates would have been better if I looked for improvement areas. Another area for improvement can be the customization of colors. **What problems is Document360 solving and how is that benefiting you?** We use the Knowledgebase site of Document 360 to provide information to our customers on multiple platforms without them having them redirected. The fact that we can have more than 3 sub-sections and ease of navigation has made it easy for our customers. ### 38. Good product with excellent support **Rating:** 4.0/5.0 stars **Reviewed by:** Jonny M. | Software Tester, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Document360?** Doc 360 is very easy to navigate. The search feature works well and allows users to find relevant documentation quickly and efficiently. **What do you dislike about Document360?** I would like more fonts/styles to be supported. This would reduce formatting issues when pasting from another application. **Recommendations to others considering Document360:** It's an excellent piece of software, highly recommended **What problems is Document360 solving and how is that benefiting you?** Doc360 keeps all documentation in one place. This is efficient as all users have one place to find all the documentation they need. ### 39. Lots of features; easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** The interface for Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly. The engineers are very friendly and eager to interact directly. **What do you dislike about Document360?** The engineering team is very slow to respond to feature requests. **Recommendations to others considering Document360:** Document360 is a great KB solution at a reasonable price. There are more features that it would be nice to have, but it meets our existing needs and we are confident that they will continue adding improvements in the future. **What problems is Document360 solving and how is that benefiting you?** Document360 is a vast improvement over our previous Knowledgebase solution, which was old, unattractive, and hard for both us and our customers to use. With Document360, our team is able to create a repository of answers to common questions so that our users can help themselves easily and quickly. ### 40. Reliable, easy to setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Document360?** Simple setup. Easy for end users to manage without IT assistance. **What do you dislike about Document360?** Nothing immediately comes to mind. We see new features being added constantly. **What problems is Document360 solving and how is that benefiting you?** We utilized this in our business as a way to organized Knowledge Base articles. It has been tremendously helpful to have these KBs in a single, searchable, repository. ### 41. Easy to use, lots of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Document360?** The interface for Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly. Whenever we come across any issues, they are getting fixed very quickly. **What do you dislike about Document360?** There isn't anything in particular that I dislike. We've had a couple of issues in the past which have been resolved after we mentioned them to the doc360 support team. **What problems is Document360 solving and how is that benefiting you?** Possibility of having all documents in one place rather than looking for information in multiple places. Saves users a lot of time and productivity is much higher ### 42. Center of excellence in knowledge base in SAAS **Rating:** 5.0/5.0 stars **Reviewed by:** deepak k. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Document360?** I will suggest the best part of Document 360 is all the features, especially the product is predominantly designed to give a wonderful service Among that, I will prefer the SAAS platform, where SaaS Knowledge base software is being built for companies Instantly we create an online Self-Service SaaS Knowledge Base anytime for your Products. **What do you dislike about Document360?** Appreciation will be awarded there will be no dislikes because every person will enjoy the product I would suggest it to my best friends and family. Keep growing Team !! **What problems is Document360 solving and how is that benefiting you?** I have an issue with SAAS on the knowledge base part as I am been stuck with a particular area so reached So reached Document360 support agent they have guided me on how to Retrieve search queries & FAQs anywhere anytime also Less time spent on searching for ‘how-to’ It is a Single Source of the knowledge base for collaborated remote working ### 43. Technical documentation for clients **Rating:** 5.0/5.0 stars **Reviewed by:** Anas M. | HR Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Document360?** We are into technical documentation and document360 enables the features for our technical writers to organize large volume of articles categorised by clients. **What do you dislike about Document360?** Wish they was an app created for document360. **What problems is Document360 solving and how is that benefiting you?** We have large volume of technical documentation from several clients, document360 helps to organize and catagorise all the blogs. ### 44. A highly adaptable knowledge base **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Document360?** The main feature that pulled us over the line was the multilanguage support. Doc360 makes it very easy to setup a knowledge base in multiple languages and their auto translation feature is awesome to quikly provide translations of articles. The second feature we recently started using is the "mixed access knowledge base" setup, this allows us the maintain an open KB for our normal user and we have a second version for early access/ test user who need to loggin to get access to our manuals etc. **What do you dislike about Document360?** Overal the package is very consistent and nice, if I had to choose one thing to improve it would be that once the original article has been adjusted that you get a notification that all other language articles need an update and that you can just add/translate to adjusted part. (We can always hape/whish :) ) **What problems is Document360 solving and how is that benefiting you?** We needed a centralized knowledge base for all our applications that was easily editable AND translatable. We operate in Europe and already suppoer 6 languages (and we aim to support more). ### 45. Super Easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Cody K. | Partner Development Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Document360?** Love document 360, this platform is great for our Partner Portal and super user friendly on the backend and customer-facing **What do you dislike about Document360?** The only thing I don't like is when an emoji won't save, but as long as you re-fresh the page it works! **What problems is Document360 solving and how is that benefiting you?** Document already solved the problem of uploading a mass amount of users at the same time. ### 46. We love Doc360 and it has helped our organization scale! **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda D. | Vice President, Client Experience **Reviewed Date:** May 10, 2022 **What do you like best about Document360?** I love how easy it is to get up and running with the solution. I also like the tools it has to ensure you are able to manage the updates and revisions of the tool. **What do you dislike about Document360?** I don't have many dislikes at this time. I really appreciate how quickly the Doc360 team builds enhancements. There is a disconnect for me with how we can use the enhancements based on how we use the tool. **What problems is Document360 solving and how is that benefiting you?** We launched this tool about 4 years ago as an internal body of knowledge. The access to information has changed our organization, although some rely too heavily on documentation and not on human interaction. ### 47. Easy to learn and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Document360?** I can import Word documents. Since most of our existing documentation is in Word, it saved a great deal of time to simply import them instead of recreating from scratch. Also I like how intuitive the product is. What little I did not figure out for myself, I was able to find in their documentation. And their tech support is wonderful! Very quick to respond. Very knowledgeable and supportive. **What do you dislike about Document360?** Just some minor things, nothing that I'd call a show-stopper. I cannot insert an article in a location of my choosing. I have to create it, then relocate it in a separate step. **What problems is Document360 solving and how is that benefiting you?** Employees used to ask us for the same information over and over. Now, they can access the info for themselves in the knowledge base. Supervisors and managers do not have to spend time answering questions that employees can now look up themselves. ### 48. Best in the industry Knowledge Management **Rating:** 4.5/5.0 stars **Reviewed by:** Michael B. | Director, Contractor Training and Account Management , Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Document360?** Knowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external and internal knowledge management. Sophisticated permissions allow you to tailor views so individuals see what they need. Rich text editing allows you to produce beautiful articles with multimedia embedded (videos, animated GIFs etc) to engage your reader and hopefully keep their attention throughout the article. I also like how it automatically generates a table of contents to make navigation easy for readers. **What do you dislike about Document360?** Honestly, D360 is the best vendor I've found for knowledge base software. A lot of help desks have a super basic knowledge base incorporated (*cough, *cough, Zendesk *cough) but D360 runs circles around other platforms with their intuitive architecture and easy-to-use admin interface. Multilingual support....tech support chat....lots to love. They also let admins contribute ideas to their product roadmap - not that they all get chosen but it feels like they listen to their users when planning the future of the product. **What problems is Document360 solving and how is that benefiting you?** Needed a 24/7 portal to host how-to articles and other reference materials for both customers and internal employees. D360 has made this easy with their no/low code solution. I can publish my articles and get back to my day job. ### 49. A one stop solution for building a customized knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Swarna Surya S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Document360?** - Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse. **What do you dislike about Document360?** - Analytics cannot be looked back after a specific time period( Need to upgrade the plan) - SimpleText, Image, and Table formatting is really hard - Inbuilt discussion/comments sections would be really helpful **What problems is Document360 solving and how is that benefiting you?** To assist our partner organization, we create and compile a large number of evidence-based tools and materials. They were all saved in Google Docs and stored on Google Drive. We were able to gather together a big amount of information and documents in a very orderly manner thanks to Document 360. We wanted to make it easy for our partner staff to access relevant resources for a topic of interest, and Document360 enabled us in designing an organized and user-friendly resource library. ### 50. Great knowledge base that's really easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Document360?** Document360 is approachable and easy to use. I've had great feedback from our stakeholders on how good it looks and how excited they are for clients to use it. **What do you dislike about Document360?** Some features are lacking, but are in progress. The biggest being spellcheck. **What problems is Document360 solving and how is that benefiting you?** Document360 has helped us build out an entire client-facing knowledge base in a short amount of time. It's key to helping our company scale. ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+02%3A31%3A17+-0500&secure%5Bsession_id%5D=b8adab71-eac5-4403-8a96-381c6bd63bf0&secure%5Btoken%5D=0e8a542d528b1965a1a2432c82023300fb96201793a258f61ac92797a209687f&format=llm_user) ## Document360 Integrations - 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[VXcis](https://www.g2.com/products/vxcis/reviews) - [VXretail](https://www.g2.com/products/vxretail/reviews) - [VXsmart](https://www.g2.com/products/vxsmart/reviews) - [WordPress themes](https://www.g2.com/products/wordpress-themes/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho PageSense](https://www.g2.com/products/zoho-pagesense/reviews) ## Document360 Features **Administration** - Database Management - Data Workflows **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Operations - IT Documentation** - Integrations - Automation - Reporting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Document360 Alternatives - [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) - 4.6/5.0 (30 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,246 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews)