Compare Document360 and Guru 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Contact Us
Document360
Star Rating
(500)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansGuru
Star Rating
(2,312)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a verified source of truth, significantly reducing the "shoulder-tapping" culture within teams. Users appreciate its Trust Score system, which ensures that information remains accurate and easily accessible, enhancing knowledge sharing across departments.
- Users say that Document360 offers a feature-rich platform with a clean interface and intuitive navigation. Reviewers highlight its AI writing assistant and versioning capabilities as particularly beneficial, making documentation creation and management more efficient.
- According to verified reviews, Guru stands out for its ease of use and quick implementation process. Users have noted that the platform's simple templates and helpful AI tools streamline the onboarding experience, allowing teams to get up and running swiftly.
- Reviewers mention that while Document360 has a user-friendly interface, some users find it challenging to structure their knowledge base effectively. However, the powerful search functionality and category management features are praised for improving overall organization.
- G2 reviewers report that Guru's high G2 Score reflects its overall user satisfaction, with many users highlighting the platform's integration capabilities and performance reliability as key strengths that enhance daily usability.
- Users say that while Document360 has a solid rating for support quality, Guru's support is also highly regarded, with users appreciating the responsiveness and helpfulness of the support team, which contributes to a positive user experience.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
Free Trial
Document360
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.3
1,884
Ease of Use
9.3
350
9.3
1,906
Ease of Setup
9.1
235
9.3
920
Ease of Admin
9.1
211
9.0
476
Quality of Support
9.5
335
9.4
1,483
Has the product been a good partner in doing business?
9.4
209
9.4
429
Product Direction (% positive)
9.5
312
9.2
1,782
Features by Category
Content Management
Not enough data
9.6
91
Not enough data
9.5
92
Not enough data
9.5
88
Content Discovery
Not enough data
9.5
92
Not enough data
9.5
89
Not enough data
9.5
87
Not enough data
9.2
86
Not enough data
9.6
85
Not enough data
9.5
86
Generative AI
Not enough data
9.4
47
Not enough data
9.4
49
Administration
9.3
80
9.3
644
9.1
76
9.2
640
Feature Not Available
9.2
634
Knowledge Management
9.5
93
9.7
761
9.2
88
9.3
708
9.0
87
9.2
672
Compliance
9.1
82
9.3
655
9.2
79
9.3
626
9.3
74
9.3
622
9.2
71
9.2
600
Customer Support
9.2
83
9.3
730
8.9
81
9.2
690
8.9
76
9.1
616
Data Security
9.0
66
9.2
602
9.2
72
9.3
596
9.4
84
9.3
620
9.3
75
9.2
602
Administration
8.9
77
9.2
649
9.3
94
9.3
670
9.3
94
9.5
737
Generative AI
8.2
30
9.1
460
Knowledge Pages
8.5
174
9.0
658
8.6
170
9.1
614
8.9
181
9.1
657
8.4
149
8.9
556
7.8
120
8.9
515
8.8
147
9.1
527
Knowledge Dissemination
8.7
175
9.0
641
9.1
179
9.1
638
9.2
179
9.5
713
8.8
175
9.2
686
8.5
141
9.2
551
7.9
116
9.2
553
9.0
146
9.4
557
8.2
125
9.0
528
8.2
124
9.2
536
Agentic AI - Knowledge Base
8.1
24
8.8
79
8.3
24
9.0
80
8.2
24
9.0
81
Compatibility
Not enough data
9.3
80
Not enough data
9.2
77
Not enough data
9.1
79
Agentic AI - Enterprise Search Software
Not enough data
9.0
29
Not enough data
9.0
29
Not enough data
9.2
30
Not enough data
9.1
28
Not enough data
9.0
29
Not enough data
9.0
28
Search Queries
Not enough data
9.3
79
Not enough data
9.4
81
Not enough data
9.3
76
Not enough data
9.4
73
Not enough data
9.3
80
AI powered search - Enterprise Search Software
Not enough data
9.0
24
Not enough data
9.0
21
Not enough data
9.3
23
Functionality
Not enough data
9.1
80
Not enough data
9.4
80
Not enough data
9.3
84
Compatibility - Enterprise Search Software
Not enough data
9.3
21
Not enough data
9.5
22
Not enough data
8.7
21
Functionality - Enterprise Search Software
Not enough data
9.2
22
Not enough data
9.5
22
Not enough data
9.5
24
Search Queries - Enterprise Search Software
Not enough data
9.5
22
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
9.8
21
Responses
Not enough data
9.2
43
Not enough data
9.2
42
Not enough data
8.9
45
Automation - AI Agents
Not enough data
8.7
38
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
9.0
44
Not enough data
9.2
41
Platform
Not enough data
9.1
42
Not enough data
9.2
42
Not enough data
9.1
43
Autonomy - AI Agents
Not enough data
9.1
44
Not enough data
9.1
42
Not enough data
9.1
44
Not enough data
9.2
44
Generative AI
Not enough data
8.9
46
Not enough data
9.0
44
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Customization - AI Agent Builders
Not enough data
10.0
6
Not enough data
9.7
5
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
9.3
5
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Guru are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), and Customer Self-Service
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
14.3%
Information Technology and Services
10.8%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.3%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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