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Compare Document360 and Guru 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (57.4% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Starting at $25.00 1 Seat Per Month
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansGuru
Star Rating
(2,352)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Document360. Users appreciate the chat feature and the responsive nature of the system, which provides precise answers to customer inquiries.
- According to verified reviews, Guru's implementation process is praised for being straightforward and efficient. Users highlight how the browser extension integrates seamlessly into their workflow, making it easy to access information quickly.
- Users say that Document360 offers a user-friendly interface and powerful search capabilities, which are particularly beneficial for structuring knowledge bases. The AI writing assistant is noted as a valuable tool that helps teams create content more efficiently.
- Reviewers mention that while both products have similar star ratings, Guru's larger volume of reviews indicates a more consistent user experience. Users frequently commend Guru for its quality of support, noting the helpfulness of the customer service team.
- G2 reviewers highlight that Document360's version control and rollback functionality are standout features, making documentation management easier. However, some users feel that it lacks the same level of integration and responsiveness found in Guru.
- According to recent feedback, both platforms have strong support systems, but Document360's customer support is described as a "problem solver," with users appreciating the weekly information letters that keep them informed about updates and best practices.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Guru
Team
Starting at $25.00
1 Seat Per Month
Predictable, seat-based pricing for teams getting started with Guru’s AI Source of Truth.
- AI-powered enterprise search
- Verified knowledge base
- AI chat & research
Free Trial
Document360
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.2
1,925
Ease of Use
9.3
350
9.3
1,947
Ease of Setup
9.1
235
9.3
963
Ease of Admin
9.1
211
9.0
475
Quality of Support
9.5
335
9.3
1,523
Has the product been a good partner in doing business?
9.4
209
9.4
428
Product Direction (% positive)
9.5
312
9.2
1,823
Features by Category
Content Management
Not enough data
9.4
112
Not enough data
9.3
111
Not enough data
9.4
110
Content Discovery
Not enough data
9.4
115
Not enough data
9.3
112
Not enough data
9.3
110
Not enough data
8.9
103
Not enough data
9.4
102
Not enough data
9.2
102
Generative AI
Not enough data
9.3
71
Not enough data
9.3
73
Administration
9.3
80
9.2
676
9.1
76
9.2
669
Feature Not Available
9.1
666
Knowledge Management
9.5
93
9.6
797
9.2
88
9.2
735
9.0
87
9.2
696
Compliance
9.1
82
9.2
691
9.2
79
9.2
658
9.3
74
9.2
648
9.2
71
9.1
627
Customer Support
9.2
83
9.2
766
8.9
81
9.2
723
8.9
76
9.0
643
Data Security
9.0
66
9.2
631
9.2
72
9.2
624
9.4
84
9.3
651
9.3
75
9.1
630
Administration
8.9
77
9.2
676
9.3
94
9.3
703
9.3
94
9.4
771
Generative AI
8.2
30
9.0
487
Knowledge Pages
8.5
174
9.0
684
8.6
170
9.1
635
8.9
181
9.1
684
8.4
149
8.8
580
7.8
120
8.9
547
8.8
147
9.1
556
Knowledge Dissemination
8.7
175
8.9
662
9.1
179
9.1
663
9.2
179
9.5
744
8.8
175
9.1
713
8.5
141
9.1
583
7.9
116
9.2
581
9.0
146
9.3
580
8.2
125
9.0
551
8.2
124
9.2
565
Agentic AI - Knowledge Base
8.1
24
8.7
96
8.3
24
9.0
100
8.2
24
8.9
97
Compatibility
Not enough data
9.3
98
Not enough data
8.9
94
Not enough data
8.9
92
Agentic AI - Enterprise Search Software
Not enough data
8.8
48
Not enough data
8.7
42
Not enough data
8.9
46
Not enough data
8.8
41
Not enough data
9.1
48
Not enough data
8.7
42
Search Queries
Not enough data
9.1
92
Not enough data
9.5
96
Not enough data
9.1
90
Not enough data
9.1
86
Not enough data
9.3
101
AI powered search - Enterprise Search Software
Not enough data
8.5
39
Not enough data
8.4
31
Not enough data
9.5
36
Functionality
Not enough data
9.0
96
Not enough data
9.3
97
Not enough data
9.1
98
Compatibility - Enterprise Search Software
Not enough data
9.0
29
Not enough data
9.5
30
Not enough data
8.7
29
Functionality - Enterprise Search Software
Not enough data
9.0
30
Not enough data
9.5
31
Not enough data
9.2
32
Search Queries - Enterprise Search Software
Not enough data
9.1
30
Not enough data
9.2
31
Not enough data
8.6
31
Not enough data
9.4
29
Responses
Not enough data
8.7
57
Not enough data
8.8
64
Not enough data
9.2
67
Automation - AI Agents
Not enough data
8.7
54
Not enough data
8.4
63
Not enough data
8.4
65
Not enough data
8.9
57
Not enough data
9.0
54
Platform
Not enough data
8.8
59
Not enough data
8.9
62
Not enough data
8.6
63
Autonomy - AI Agents
Not enough data
8.9
59
Not enough data
9.0
62
Not enough data
8.8
65
Not enough data
9.0
57
Generative AI
Not enough data
9.1
66
Not enough data
8.9
65
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Customization - AI Agent Builders
Not enough data
10.0
7
Not enough data
9.4
6
Not enough data
9.0
5
Functionality - AI Agent Builders
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
8.8
7
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.2
6
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Guru are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), and Customer Self-Service
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
14.6%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.3%
Financial Services
5.9%
Other
53.2%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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