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At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial 1 User Per Month
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansGuru
Star Rating
(2,306)4.7 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Guru and Document360 have a strong ease of use, scoring 9.3 each. However, Guru's intuitive interface and seamless integration with tools like Slack are frequently highlighted by reviewers as making it easier for teams to adopt and utilize effectively.
- Reviewers mention that Guru excels in performance and reliability, scoring 9.5 compared to Document360's 9.2. Users appreciate Guru's quick load times and consistent uptime, which are crucial for maintaining productivity in fast-paced environments.
- G2 users note that Guru's content editor is particularly robust, scoring 9.1, while Document360's editor received a lower score of 8.8. Users appreciate Guru's rich text formatting options and ease of embedding multimedia, which enhances the overall content creation experience.
- Users on G2 report that Guru's knowledge base feature is exceptional, scoring 9.7, compared to Document360's 9.6. Reviewers highlight Guru's ability to provide contextual help and easy navigation, making it a preferred choice for teams looking to streamline their knowledge sharing.
- Reviewers mention that Guru's quality of support is rated at 9.4, slightly lower than Document360's 9.5. However, many users appreciate Guru's proactive support team, which is often described as responsive and knowledgeable, helping users resolve issues quickly.
- Users say that Guru's advanced search capabilities score 9.2, while Document360's are rated at 8.6. Reviewers emphasize Guru's intelligent search features, which allow for quick retrieval of information, making it easier for teams to find the knowledge they need without hassle.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Document360
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
9.1
346
9.2
1,906
Ease of Use
9.3
349
9.3
1,927
Ease of Setup
9.1
234
9.3
945
Ease of Admin
9.1
210
9.0
477
Quality of Support
9.5
334
9.3
1,504
Has the product been a good partner in doing business?
9.4
208
9.4
430
Product Direction (% positive)
9.5
311
9.2
1,805
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
9.3
105
Not enough data
9.3
105
Not enough data
9.4
104
Content Discovery
Not enough data
9.4
104
Not enough data
9.2
102
Not enough data
9.1
101
Not enough data
8.9
103
Not enough data
9.3
101
Not enough data
9.1
102
Generative AI
Not enough data
9.1
62
Not enough data
9.2
63
Administration
9.3
79
9.2
675
9.0
75
9.2
670
Feature Not Available
9.1
664
Knowledge Management
9.5
92
9.6
787
9.2
87
9.3
738
9.0
86
9.2
701
Compliance
9.1
81
9.2
684
9.2
78
9.2
656
9.3
73
9.2
652
9.2
70
9.1
630
Customer Support
9.2
82
9.2
758
8.9
80
9.2
719
8.9
75
9.0
647
Data Security
9.1
65
9.2
633
9.2
71
9.2
628
9.4
83
9.3
650
9.3
74
9.1
633
Administration
8.9
76
9.2
676
9.3
93
9.3
699
9.2
93
9.4
766
Generative AI
8.2
29
9.0
482
Knowledge Pages
8.5
173
9.0
683
8.6
169
9.1
640
8.9
180
9.0
680
8.4
148
8.8
580
7.7
119
8.9
539
8.8
146
9.1
551
Knowledge Dissemination
8.7
174
8.9
667
9.1
178
9.0
664
9.1
178
9.5
733
8.8
174
9.1
710
8.5
140
9.1
571
7.9
115
9.2
574
9.0
145
9.3
580
8.2
124
9.0
545
8.2
123
9.2
556
Agentic AI - Knowledge Base
8.0
23
8.6
99
8.2
23
8.9
98
8.1
23
8.8
97
Compatibility
Not enough data
9.3
92
Not enough data
8.9
90
Not enough data
9.0
93
Agentic AI - Enterprise Search Software
Not enough data
8.9
41
Not enough data
8.7
42
Not enough data
9.0
42
Not enough data
8.8
41
Not enough data
9.1
41
Not enough data
8.7
41
Search Queries
Not enough data
9.2
90
Not enough data
9.4
94
Not enough data
9.1
90
Not enough data
9.1
87
Not enough data
9.3
91
AI powered search - Enterprise Search Software
Not enough data
8.8
31
Not enough data
8.4
30
Not enough data
9.3
30
Functionality
Not enough data
9.0
91
Not enough data
9.4
92
Not enough data
9.1
94
Compatibility - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.5
31
Not enough data
8.7
30
Functionality - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.5
30
Not enough data
9.1
30
Search Queries - Enterprise Search Software
Not enough data
9.0
31
Not enough data
9.6
31
Not enough data
8.7
31
Not enough data
9.3
30
Responses
Not enough data
8.6
54
Not enough data
8.8
52
Not enough data
9.2
54
Automation - AI Agents
Not enough data
8.7
51
Not enough data
8.5
52
Not enough data
8.3
53
Not enough data
8.9
53
Not enough data
9.0
53
Platform
Not enough data
8.9
55
Not enough data
8.8
53
Not enough data
8.7
54
Autonomy - AI Agents
Not enough data
8.9
54
Not enough data
8.9
53
Not enough data
8.9
53
Not enough data
8.9
54
Generative AI
Not enough data
9.0
54
Not enough data
8.9
53
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.2
18
Not enough data
8.2
18
Not enough data
8.9
18
Not enough data
Operations - IT Documentation
8.6
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
8.7
55
Not enough data
8.7
54
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Guru are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), and Customer Self-Service
Guru is categorized as AI Agents For Business Operations, Insight Engines, Employee Intranet, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Computer Software
14.8%
Information Technology and Services
11.2%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
52.9%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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