--- title: Document360 Reviews meta_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 525 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 525 scale: '5' date_modified: '2026-07-14' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. ## Document360 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Document360, finding it user-friendly and highly customizable for their needs. (46 reviews) - Users appreciate the **customization and flexibility** of Document360, enhancing their documentation to integrate seamlessly with their platform. (31 reviews) - Users commend the **efficient customer support** of Document360, resolving issues quickly and enhancing the overall experience. (29 reviews) - Users appreciate the **versatile customization** of Document360, allowing integration and streamlined documentation experience effortlessly. (27 reviews) - Users value the **versatile and user-friendly interface** of Document360, enhancing customization and integration with platforms seamlessly. (27 reviews) - Users value Document360 for its **intuitive interface** and ease of use, enhancing efficiency and content organization. (26 reviews) - Easy Setup (17 reviews) - Customization (15 reviews) - Knowledge Base (14 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users note the **missing features** in Document360, requesting enhancements like better visual editing and multi-section copying. (11 reviews) - Users experience **editing difficulties** with lagging long documents and inconsistent formatting, making content management challenging. (10 reviews) - Users find **editing limitations** in Document360 frustrating, noting issues with copying sections and clarity in user permissions. (9 reviews) - Users find Document360 **expensive** , with important features gated behind higher prices and slow performance when handling large documents. (9 reviews) - Users note the **limited customization** options for design and integrations, making the experience less user-friendly. (9 reviews) - Users encounter **formatting issues** in Document360, struggling with table editing and inconsistent font adjustments. (8 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (8 reviews) - Delays (7 reviews) - Limited Functionality (7 reviews) - Slow Loading (6 reviews) ## Document360 Reviews ### 1. Good, simple KB **Rating:** 3.5/5.0 stars **Reviewed by:** Heather J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** easy search, tags, embed files, embed videos, very simple layout, additional cost: you can have user preferences and departments/levels, you can also have an internal or external facing (external you have to purchase a second project). my agents absolutely love this product. I didn't have to train them to use it they just used it like google and went with it. This is a simple KB without all the extras that something like zendesk offers so if you want a simple KB at a good price this is it. **What do you dislike about Document360?** my only complaint is the editing tool. It is not intuitive and doesn't function like microsoft word or something similar. Often times there are editing problems where I have to delete content and start again because I can't clear or change formatting. **What problems is Document360 solving and how is that benefiting you?** all of our call center agents can self serve now. we have reduced questions for basic and complex items. ### 2. Remarkable, Feature-rich Enterprise Level Documenting Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** Intuitive UI to accommodate almost all the use-cases Corner cases can be covered by the tips provided by healthy community. Team collaboration capabilities, and controlled publish Knowledge base creation eased with proper navigation. Analytics are really helpful to get insights which are not quite accessible to target audience. **What do you dislike about Document360?** Limited no-code themeing options to make it company's own. UI is inconsistent sometimes. By now Document360 must have enough user usage data to prioritise on which features it has to work more or make new ones. create use-case specific features. e.g. Page Layouts No-code is on the rise. Some things that require external css and js must be usedf as **Recommendations to others considering Document360:** If you're looking for a tool to build a self-service knowledge base/ support page for your product/ enterprise, Document360 is quite considerable. Its merit is in its ability to allow team to create and collaborate seamlessly. Private knowledge bases can be created to restrict the data access to only authorised personal. Analytics are big help to fine tune the problematic areas of your product. You can get feedback on the pages themselves. Advanced personalisation is well possible with custom CSS and JS capabilities. Definitely will reduced support costs for your organisation. **What problems is Document360 solving and how is that benefiting you?** I was on the team to create support page for our product Whatfix. Benefits that I realised: 1. Pages, quick links, breadcrumbs, rich text editing, indexing, formatting etc are few of the best tools for our use-case. 2. Links and custom CSS and JS editing help go a level further if you know it. ### 3. Easily accessible and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Farbod J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** Creating documentation is easy to do, making the edits with code or easy formatter is very useful for people with any background. What I like about document360 is the live preview on the side to show you what your documentation will look like when it goes live. Having custom roles for specific users allows for anyone within our organization to quickly make edits, yet restrict them from accessing certain settings. **What do you dislike about Document360?** What I dislike about document360 is the analytics section. We setup our page to show us our metrics on our documentation traffic however no matter what we have tried it will not populate correctly. We also run in to a bug where the documentation editor will switch, by itself, to a different editor halfway through our editing. These our minor bugs but are quite annoying. **Recommendations to others considering Document360:** Have documentation360 accessible on mobile to make quick edits on the go. Fixing metrics on the backend would be useful for us so that we can monitor our support traffic. **What problems is Document360 solving and how is that benefiting you?** We are creating a central place to access all documentation for our product suite that is easily accessible to anyone anywhere. Having quick links in the top right hand header allows users to navigate to different articles and sites that are related to our product but not necessarily documentation based. ### 4. Document360 - feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Document360?** I think primarily, its how simple and easy to understand Document360 is. Most tech applications and softwares are complex, and not very easy for a layperson to comprehend. This is not the case with Document360. **What do you dislike about Document360?** Thankfully, I am yet to go through a negative experience **What problems is Document360 solving and how is that benefiting you?** The Knowledge base platform helps in curating and systematically categorising content to give a richer look and an easier use. ### 5. Great for anyone’s knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Document360?** I like how we can incorporate all of our articles in the appropriate categories and sub categories **What do you dislike about Document360?** It’s hard to setup with other applications we used at the time **Recommendations to others considering Document360:** It is quite straightforward. Try their customer service. Their level of interaction and knowledge is great! **What problems is Document360 solving and how is that benefiting you?** It helps with creating rich and creative content easily. It benefited us greatly to do that because we are a multifaceted company with tons of roles ### 6. Document360 is an incredible application to provide technical support to users and keep them happy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Document360?** It helps us to stay organized Information is centralized and in one secure place Standalone knowledgebase **What do you dislike about Document360?** Though we can integrate with fresh chat opening integrations with other chat apps like liveagent would be our interest. The product is still not matured enough for more integrations with other apps. **What problems is Document360 solving and how is that benefiting you?** Software UI Design is beautiful Functionalities such as user authorization are amazing. This way you can limit access to your team only or project level. In Document 360, you could easily change your help center's domain to your won custom domain and verify it easily within the application. This helped customizing our help page to maximum possible levels. ### 7. Easy to share documents and prepare documents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Document360?** I think document 360 is very user friendly especially when writing during a long day and you don’t get tired **What do you dislike about Document360?** Very rarely happened but I suffer from progress stop when having a large size document **What problems is Document360 solving and how is that benefiting you?** As I said sometimes when I have a large size document, my laptop stops to work. There are many benefits like easy to find different formats and share with others. ### 8. Ease of building a complete knowledge base solution and management with complete control **Rating:** 5.0/5.0 stars **Reviewed by:** Anish M. | 3D Designer, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Document360?** The Home Page Builder is an awesome tool. It allows anyone even with no web development experience to create a nice looking home page. **What do you dislike about Document360?** Sometimes, it takes time for the preview pages to load. **What problems is Document360 solving and how is that benefiting you?** My customers are able to get answers and dive deep into the functionalities of any product feature at any time. ### 9. Doc360 has streamlined client communication and documentation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Document360?** User access levels: reader, editor, admin **What do you dislike about Document360?** Usability could be better in some areas. **What problems is Document360 solving and how is that benefiting you?** Communication with our clients has never been easier ### 10. Easy to use and powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chanakya J. | Partner & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Document360?** Usability, extensive feature set and the short learning curve that you need to start using the product and understand the features **What do you dislike about Document360?** Looking for Integrations with multiple tools which currently the product is coming up with. **What problems is Document360 solving and how is that benefiting you?** We are using Document360 to build product and solution document for our customers/end users. ### 11. Collaborate easily with your team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Document360?** The best thing about the software is its user-friendliness. I could easily navigate through the option (requires lesser clicks than apps like the Microsoft team) . It's a been a great help during work fromhome. **What do you dislike about Document360?** 49$ a month is just a tad too much for us. **What problems is Document360 solving and how is that benefiting you?** Creating technical documents for the instructional design industry is helpful through this app. ### 12. Best program startup. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Document360?** I like that this program is user friendly and can help me associate with my customers. **What do you dislike about Document360?** It’s a wonderful program but it’s a bit pricey for me especially since sales are down. **What problems is Document360 solving and how is that benefiting you?** Some of the problems that I’m solving is how to get reviews for my store and I also found out through reviews how to improve my store. ### 13. Easy Integration with existing Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Prajwal K. | Lead Onsite Support , Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Document360?** It is very easy to navigate and it worked seamlessly with MS Teams platform. **What do you dislike about Document360?** The limitation of 6 categories will make you refine your documentation and can seem restrictive. **What problems is Document360 solving and how is that benefiting you?** No separate layer of software required to maintain process documents and other repositories. ### 14. Document360 overview **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Document360?** I like the aspect of it being used for technical documentation and how to guides **What do you dislike about Document360?** It can't be personalized in terms of access control to individual teams **What problems is Document360 solving and how is that benefiting you?** We create how-to guides, tutorials, reference docs, system docs, and release notes avoiding Offline user guides ### 15. An excellent writing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Divijaa P. | Copywriter & Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2020 **What do you like best about Document360?** I'm a content creator and Document 360 helps me with it. The dashboard is simple, easy to understand, and it allows me to upload and edit seamlessly. The features are just perfect from formatting till submitting the content. **What do you dislike about Document360?** Nothing, everything seems just fine and seamless. **Recommendations to others considering Document360:** It will be a great investment for maintaining Docs. **What problems is Document360 solving and how is that benefiting you?** I'm able to save a lot of time and manual efforts with Document 360. The features are available handy. ### 16. Document360 is an excellent tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Document360?** It is very user-friendly and allows you to organize information in the most accessible way possible for your clients. **What do you dislike about Document360?** I would like it if it was possible to create more sub-categoties. **Recommendations to others considering Document360:** Take time to familiarize yourself with the platform before offering it to clients. **What problems is Document360 solving and how is that benefiting you?** It has helped us to reach more customers and streamline the information-sharing process. ### 17. Matillion Documentation Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** The code we write is not "fiddled with" behind the scenes. Previously used content management systems made it virtually impossible to code something interesting as nothing rendered as it was coded. Document360 do this well, not perfectly, but well. **What do you dislike about Document360?** Custom CSS is not taken into account when previewing markup. **Recommendations to others considering Document360:** As a pure content management system, Document360 has impressed me with its flexibility, usability and simplicity. If you have limited coding knowledge, the user interface makes it easy to create great looking content. However, if coding knowledge is more advanced, Document360 also provides a great deal of customisation and freedom. **What problems is Document360 solving and how is that benefiting you?** We are able to create documents and customer experiences with our unique approach and aren't hemmed in. We have also fixed our navigation issues simply by moving to Document360. ### 18. Must have for creating online documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2020 **What do you like best about Document360?** Document360 has the ability to edit content using mark down editor with lot of build features for formatting including the advanced colour code formatting showing the warning signs. For us this enables us to build a neat and clean engaging content for our documentation purposes. **What do you dislike about Document360?** I am not sure about the features as the mark down editor is my day to day usage. Overall the portal is quite easy to work with. **What problems is Document360 solving and how is that benefiting you?** As mentioned above we are bigtime in to online documentation for all our products and I am talking about 100s of pages. The inclusion of emojis are a great addition. ### 19. Very efficient program to utilize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Document360?** The ability to complete documents easily on the go. **What do you dislike about Document360?** Can’t easily send documents to other devices **What problems is Document360 solving and how is that benefiting you?** The ability to finish documents on the go and it is also easy to start/stop the document where you left off. ### 20. Document360, Usability at its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Arooba A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2020 **What do you like best about Document360?** The version control makes it easy to maintain multiple versions of a document. The most important backup/restore feature allowing users to choose a manual or automatic system backup is brilliant. The editor comes with cool features like on-screen preview and full design preview. We can completely focus on the content and not worry about the formatting I used to believe that transition to a new software can sometimes be Painful, but I now Believe that transition to a new software can sometimes be seamless as well, as it was for Document360 **What do you dislike about Document360?** I wish the preview landing page loads faster. Sometimes it doesn’t even load and keeps rotating. I have to close it and retry preview again after some moments. **Recommendations to others considering Document360:** In my opinion, it a great quality software and a MUST BUY for every business requirements. **What problems is Document360 solving and how is that benefiting you?** Document360 is blending well with our business requirements. Its simple, easy to implement, easy to get your hands on it and not at all complicated to understand. ### 21. Great knowledge base SaaS platform for your eCommerce business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Document360?** Drag and drop features and simple user interface to create home page builder. Markdown editor features are advanced and transforms your knowledge base to your equipment. **What do you dislike about Document360?** Do not have Integration with shipping to pull in real time rates for online eCommerce website. **What problems is Document360 solving and how is that benefiting you?** We have 100s of products selling online and require a database to document all product detail page, title, description, images, videos, user specs and more in one place online knowledge bank like document360 ### 22. Homepage Builder Easy to use feature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Document360?** The homepage builder feature was an easy to use tool that helps you create customer facing pages without any design knowledge. Category manager was another feature which we use extensively. **What do you dislike about Document360?** Detailed tutorial videos and new feature release is not updated on a timely manner. In chat assistance would have been great. **What problems is Document360 solving and how is that benefiting you?** We are required to create a lot of customer facing pages using the homepage builder that helps the user to search for the FAQ they are after. With document360 we were instantly able to create multiple pages and upload detailed documentation for our users to search and find. ### 23. A must-have Knowledge base Software **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad H. | Senior Health Representative , Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Document360?** My favorite is their incredible customer service! Their team goes above and beyond to help make sure you have everything you need, just the way you want it. If I ever have a question or concern, they're quick to respond and always willing to help. I definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base. **What do you dislike about Document360?** Haven't faced an issue yet. Additionally I would like to have their customer support available 24/7 so that user can get most out of their product with the help or their incredible customer service team . **Recommendations to others considering Document360:** Document360 is moving in the right direction & it's a must-have Knowledge base Software for your organization. I definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base. **What problems is Document360 solving and how is that benefiting you?** Document360 is moving in the right direction. Am sure their team will make Document360 more user-friendly and add more cool features in their upcoming versions ### 24. A practical software that is user-friendly and has useful functions like the search function. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2021 **What do you like best about Document360?** It is not difficult to use, and you can make professional-looking documents with it. **What do you dislike about Document360?** I haven’t used the software enough to find any problems but it can be pricey. **What problems is Document360 solving and how is that benefiting you?** Updating outdated software and using Document 360 to create better looking documents while taking less time to do so. ### 25. Self service online knowledge based portal **Rating:** 5.0/5.0 stars **Reviewed by:** Yoseph T. | 2nd Line IT Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Document360?** The portal has the feature of publishing documents both privately and publicly **What do you dislike about Document360?** Early to comment as I started to use it for a few months **What problems is Document360 solving and how is that benefiting you?** As businesses we were after a solution that could host our internal knowledge base privately the ability assign certain folders to a group users granting them access was a key feature we were looking for ### 26. Excellent knowledge base solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Document360?** The Markdown editor is a really nice feature even for someone who has limited knowledge of markup. The inbuilt formatting tools are helpful in creating a good looking documentation quickly. **What do you dislike about Document360?** Wish they had more extensions for other helpdesk solutions. **What problems is Document360 solving and how is that benefiting you?** Having an internal knowledge base solution for anyone in the org to find answers alleviates the need for having someone present all the time to answer queries. ### 27. 5 stars for Document360 **Rating:** 5.0/5.0 stars **Reviewed by:** Aliya R. | Assistant Manager - Tax, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Document360?** Made my work fast and easy. Not only do they assist you quickly, they listen to your feedback and add it in later versions which is awesome! **What do you dislike about Document360?** So far the tool has worked pretty well for us. Love to see more integration tools. **Recommendations to others considering Document360:** Make best out of this software. It has worked exceptionally for me & my team mates and has met all my requirements. It's very user friendly and the services by support team is beyond your expectations. It's easy to set-up and you will get used to of it once you start using it. As user your always expect that your requirements and suggestions are listened and answered they always pay attention to your requirements and make them available which is incredible. Above all it's pocket friendly and has dozen to offer which makes your solutions to be used in best possible way. **What problems is Document360 solving and how is that benefiting you?** You would be hard pressed to find a solution that offers everything that Document360 does at a price point that fits the budget. ### 28. Great product, highly recommended **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2021 **What do you like best about Document360?** It had extensions with most of the tools I use everyday **What do you dislike about Document360?** It lacks the enhanced search capability. **Recommendations to others considering Document360:** Give it a try, it’s worth it **What problems is Document360 solving and how is that benefiting you?** They assist you in-terms of customisation and they actually write and oass you few custom codes themselves ### 29. A Good SaaS base Product **Rating:** 5.0/5.0 stars **Reviewed by:** Ayaz A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Document360?** We plan to use this software internally to begin, but I love that the option is there for external use as well. The amazing built in features are so relevant and exactly what we needed in order to get started quickly. The transition to a new software can sometimes be painful, but Document360 was seamless **What do you dislike about Document360?** No issues or complaints so far, the only thing that could be enhanced in future version is availability of more customization features. Although, the existing are quite nice but having more options is always good to have **Recommendations to others considering Document360:** Your business solutions will never need any other software. Once you get used to of this product. Give it a try. **What problems is Document360 solving and how is that benefiting you?** It fulfills the business needs and we as user always go to something more user friendly & easy to work on. We are still exploring and enjoying this product. ### 30. Good knowledge base solution for product documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2020 **What do you like best about Document360?** The mark down editor has proven to be very useful to compare both HTML and published version ! The interface is quite simple and easy to navigate allowing you to build simple consumer facing website. **What do you dislike about Document360?** I felt support for multiple language could be have enhanced. **What problems is Document360 solving and how is that benefiting you?** We are building product documentation and detailed specification for our mobile application to support customer and end users ! ### 31. Powerful analytics, Incredible customer service and easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rashidul I. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2020 **What do you like best about Document360?** We are able to monitor which pages are receiving the most traffic, which ones could use a boost. You can tell that they are pushing their product forward and trying to create something unique from other knowledgebase platforms. Their recent updates to their Analytics show that they have been working hard and providing value to their customers. Also, they have amazing customer service. **What do you dislike about Document360?** There have been few issues but they have been taken care of. They continue to upgrade new features & functionalities making this software extremely valuable to any business. **Recommendations to others considering Document360:** Give it a try. You'll love it for sure. **What problems is Document360 solving and how is that benefiting you?** I have been monitoring traffic for resource pages. It is time-saving for me. ### 32. SaaS knowledge base platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Document360?** Version Control Category Management Realtime Search Great editor User readable Workflow **What do you dislike about Document360?** Customer support is not great Not good with online collaboration tools **What problems is Document360 solving and how is that benefiting you?** It takes care of hosting and hogh performance content delivery to the end users. ### 33. Employee Handbook focused on collaboration... **Rating:** 4.5/5.0 stars **Reviewed by:** Natasha L. | Manager, QC, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** We use the handbook as a collaborative effort. This is the best feature. In addition, our feedback is used to make actual changes to Document360. We all celebrate that when it happens. **What do you dislike about Document360?** I have to use stackedit in order to get things in the handbook. I wish the formatting was a bit more user friendly. **What problems is Document360 solving and how is that benefiting you?** We are getting a robust handbook with everyone is our companies input. It feels good to contribute. ### 34. Complete knowledge base platform **Rating:** 4.0/5.0 stars **Reviewed by:** Varun P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Document360?** First, the implementation was as easy as pie, thanks to the amazing support team. Second, Document360 provides a friendly user interface for employees to add or update articles. The tool helps us keep our organisational knowledge fresh and rich. Overall, with Document360, we have created a new focus and all our teams and employees are on the same page. **What do you dislike about Document360?** Do we have a concern about this product? It's a weak yes because everything we wanted was granted. However, we would like to see more integrations in the future. But for now, we are quite comfortable with the available features. **What problems is Document360 solving and how is that benefiting you?** The analytics tools are quiet amazing as they help us know how employees are consuming knowledge. ### 35. It gives a central hub of information. Rather then search and asking for support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about Document360?** Powerful analytics, easy to use and pickup regardless of IT and technical knowledge. Just after a few tries it is quick to master. **What do you dislike about Document360?** Automated spell check not good, also the flow could be more intuitive. Both elements will aid the user in inputting and creating information. **Recommendations to others considering Document360:** Easy to use Quick to pick up Saves times creating and maintaining documentation Auditing and proofing standard operating procedures **What problems is Document360 solving and how is that benefiting you?** Reduce support calls and time spent on repeated issues and problems as well as document proofing and automated reviews ### 36. Good looking results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** The tool allows you to create a clean knowledge base, with a fair amount of customization available to tweak the look and feel of the KB. Also, the support team is responsive to issues we've reported. **What do you dislike about Document360?** We're running into a few bugs when trying to use some of the features; frankly, I was surprised at the severity of some issues that should have long been resolved, but the team has jumped in to work around them with a fairly quick turnaround. **What problems is Document360 solving and how is that benefiting you?** We were looking for a way to put structure around a set of knowledge articles and to provide an easy way for people to search for information. ### 37. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Document360?** Allows to manage different projects, great and affordable pricing **What do you dislike about Document360?** Overall great, but had some problems with load speed **What problems is Document360 solving and how is that benefiting you?** Managed my companies small knowledge base, so didn't have a lot of requirements. ### 38. Easy to use, great format for support docs **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** I like how easy it is to create support docs, and link them together. I like the format that makes it easy for our customers to navigate through the docs. **What do you dislike about Document360?** I don't like that the header from our website and the header from the support docs don't match. **What problems is Document360 solving and how is that benefiting you?** We are able to help our customers understand our product and get set up on their own. ### 39. Great Doc360 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Document360?** cloud based document management! Love it! **What do you dislike about Document360?** graphical design of tool can be improved **Recommendations to others considering Document360:** make UI more user friendly **What problems is Document360 solving and how is that benefiting you?** one stop shop for document management ### 40. Easy to manage projects, create, edit, and publish content. **Rating:** 4.0/5.0 stars **Reviewed by:** Kent S. | Sr Manager, Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Document360?** As a publisher of internal content, the categorization is easy to create and structure. The formatting is also easy to use. **What do you dislike about Document360?** I wish you could drag and drop images from the desktop instead of having to upload the files first **What problems is Document360 solving and how is that benefiting you?** It is a single place to store internal and external documentation and manage what is public through permissions. It also allows for the rapid creation of content by enabling SMEs in specific fields to manage their team's documentation. It also enables comments, questions, and discussions around specific topics and makes those conversations accessible for future readers. ### 41. Document360 knowledge base for product documentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2020 **What do you like best about Document360?** It was very user friendly and very easy to create knowledge base for our detailed product documentations. The mark down editors built in feature is simple for anyone creating and organising articles as we have non technical users as well. **What do you dislike about Document360?** Struggled with the audio file insert for certain formats which was easily resolved by the customer support team. **What problems is Document360 solving and how is that benefiting you?** We are building a central repository to access all documentation for processes and procedures, which is easily accessible to our users from anywhere. ### 42. How I found Document360 **Rating:** 4.0/5.0 stars **Reviewed by:** Fehmeen F. | Assistant Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about Document360?** I have been a Document360 user for a while now and I really like that it is accessible from any device. It helps in creating very rich content due to its knowledge base platform which comes with a great search engine. **What do you dislike about Document360?** There isn't any thing that I necessarily dislike about this software however it could be improved with thing like a 24/7 chat service to assist the users **Recommendations to others considering Document360:** Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once. **What problems is Document360 solving and how is that benefiting you?** The markdown editor feature proved to be of a great help to me in documentation and also the software Document 360 helpee me solve basic issues such as lagging in back up ecetra. ### 43. Fantastic KB Software I have seen! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Document360?** Having used various knowledgebase over the years I love the fact that we can create user guides within the software. It saves time and makes it a one stop solution for all. **What do you dislike about Document360?** The WYSIWYG editor can be improved as I found it a little bit cumbersome at times. **What problems is Document360 solving and how is that benefiting you?** Since using the software I have created more Knowledge Base Articles and a friendly user guides which saves time and effort for our Help Desk team. ### 44. Great documentation portal for R&D **Rating:** 3.5/5.0 stars **Reviewed by:** David V. | Head Of Infrastructure, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** The way our documents are organized, we have an option to customize the main landing page as well as have hierarchy of documents and of course the search! **What do you dislike about Document360?** That the edit portal and reader portal are actually two different apps and there is no easy way to edit a document directly from view. **Recommendations to others considering Document360:** Start with trial, try to build your way, import documents and see if that works for you as it does for us. **What problems is Document360 solving and how is that benefiting you?** We are using as our R&D knowledge sharing portal. We like the ability to paste source code and leave reactions and comments. ### 45. Awesome doc360 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Document360?** Everything about the doc360, it’s just amazing **What do you dislike about Document360?** Menu bar can be little more intuitive. Design can be improved **What problems is Document360 solving and how is that benefiting you?** Doc management ### 46. Simplicity, Thorough, and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Document360?** Simplicity, Thorough, and Value these are some words that come to mind about Document360. Exceptional Service! We had one minor issue when we first implemented the tool, we contacted them and they setup a conference call. Within 48 hours the issue was resolved AND fixed. I have not had an issue since. My company and I are extremely pleased with Document360 and what it accomplishes **What do you dislike about Document360?** Nothing. The software is just awesome. Try their trial version and decide **What problems is Document360 solving and how is that benefiting you?** It allows us to keep global inquires well-organized in a timely manner. We are able to reduce the spam and to streamline our processes. ### 47. Using Document360 to build FAQ help site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Document360?** We have been using Document360 to build FAQ for few of our services which ultimately results in fewer contacts to customer service team. The helpsite can be developed based on the real time customer needs and seen decrease in service calls and emails since then. Easy user friendly interface **What do you dislike about Document360?** There is no option for custom template, not that I have seen and would be a feature that can save time if ready to go templates were build. **What problems is Document360 solving and how is that benefiting you?** We are trying to reduce the work load of our customer service team and in turn reducing cost. We have seen fewer contacts to the customer service team since ### 48. Good product, company strifes to satisfy **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel G. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Document360?** Good interface, good support, easy to use backend **What do you dislike about Document360?** It still needs some modifications. You encounter some bugs on the backend. Missing some important features that will probably be released at some point **Recommendations to others considering Document360:** Good and well-priced product. Easy to use and manage. **What problems is Document360 solving and how is that benefiting you?** Good Knowledge Base and Documentation Center solution ### 49. I recommend Document360 **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan I. | Senior IT Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Document360?** There is virtually no limit to what you can do with this tool, as far as knowledge management and customer self-service. The software is very easy to use, thus reducing your time spent on tweaking the settings and increasing your time spent on writing. But if you like to play around with code, you can customize your knowledge base to no end, from CSS to API calls. **What do you dislike about Document360?** No Cons for this software. its so great!!! **Recommendations to others considering Document360:** its great must take it almost a perfect solution for your needs. **What problems is Document360 solving and how is that benefiting you?** All good and works for our team. ### 50. Document360 - Simple Intuitive Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Seena K. | Information Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2020 **What do you like best about Document360?** Been using Document360 for sometime and find it really easy for guiding architects like me in the Cloud technology. It has the most detailed knowledge base platform and helps in delivering a good quality content. Powerful search function. **What do you dislike about Document360?** Sometimes slow to load knowledge base pages. Need easier and different integration options. A 24/7 chat service would be a plus. **Recommendations to others considering Document360:** Document360 is an incredible platform to start building your knowledge base giving you the functionality. It has given everything and more and it doesn't cost an arm and a leg. Plus, the customer support is top notch. Document360 is the Best available Knowledge Base for the money. **What problems is Document360 solving and how is that benefiting you?** Document360 solved basic issues with lagging in backup and Versioning etc. The Markdown editor helped greatly in documentation for us. Powerful search function. ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+08%3A20%3A43+-0500&secure%5Bsession_id%5D=e12210bc-2b39-4a4b-81e5-53e212e5fa14&secure%5Btoken%5D=dda1972c9a6694610e5ee1f0450a790c9ad8511936ac284d1ffab81b84988815&format=llm_user) ## Document360 Integrations - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [GI Big Data](https://www.g2.com/products/gi-big-data/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VXcis](https://www.g2.com/products/vxcis/reviews) - [VXretail](https://www.g2.com/products/vxretail/reviews) - [VXsmart](https://www.g2.com/products/vxsmart/reviews) - [WordPress themes](https://www.g2.com/products/wordpress-themes/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho PageSense](https://www.g2.com/products/zoho-pagesense/reviews) ## Document360 Features **Administration** - Database Management - Data Workflows **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Operations - IT Documentation** - Integrations - Automation - Reporting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Document360 Alternatives - [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) - 4.6/5.0 (30 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,245 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,259 reviews)