Consensus Reviews & Product Details

What I like best about Consensus is how effectively it simplifies complex buying decisions by letting prospects experience the product on their own terms. The ability to deliver personalised, role-based video demos means buyers get relevant information faster, without needing multiple live calls, which shortens sales cycles and improves engagement.

I also really value how Consensus gives sellers clear insights into buyer intent—seeing who watched what, for how long, and which features matter most makes follow-ups far more targeted and useful. Overall, it aligns perfectly with modern, buyer-led sales by combining efficiency, personalisation, and data-driven selling. Review collected by and hosted on G2.com.

A minor downside is that Consensus works best when it’s embedded into existing sales workflows, so there can be a short adjustment period while reps get comfortable using it naturally in emails and follow-ups. It’s not a major issue, but adoption can take a bit of time before it feels second nature.

Overall, it’s more of a learning curve than a flaw, and the value becomes clear pretty quickly once teams build the habit. Review collected by and hosted on G2.com.

Consensus has been incredibly helpful in accelerating our deal cycle. In particular, the Google integration is a feature I highly value, as it makes the process so much faster and more efficient. Beyond just speeding things up, Consensus allows me to deliver personalized demos to prospects, which helps address their specific needs and questions before we even get on a call. Review collected by and hosted on G2.com.

There should be a way for an IC to submit a Demo request. Or another way to request for additonal demos to appear in the demo library. Review collected by and hosted on G2.com.

The concept of consensus is great to provide an automated way to provide a customer with a pre-sale experience especially to augment engineering engagement requirements. The base consensus product is fantastic. The main gap is user management due to lack of SCIM integration which makes consensus difficult to scale for the team charged with managing consensus. Review collected by and hosted on G2.com.

Consider that businesses looking to buy consensus are likely shops with smaller teams that are looking to consensus to help drive efficiency. Without automated user management a new problem gets created that the user was looking to consensus to solve. The reachsuite product needs a lot of work and IMO is not production ready. I would classify this more as a beta product in its current state. The AI toolings are unreliable in how you interact with them when building live demos. Consensus attempts to augment their features by offering a third party presentation building tool powered by AI, but it creates an odd dichotomy where you see consensus purchased a company with this tool, but is instead pushing customers to another tool. I want to be able to do everything that the third party tool can do inside of Consensus.

Additionally, the editing tools in reachsuite feel immature, the options feel limited in the click through demos, it's not very user friendly like having a button that's very obvious to attach my own pre-recorded script, perhaps having an AI module to listen to my voice in a pre-recorded script and put closed captions on it, or add it to a callout screen, or learn my voice and then build a script with my voice. There's a lot of bugs in the demo builder like AI voices not being deleted, and the callout options seem limited with only a dot, and a square. Review collected by and hosted on G2.com.

Consensus has become an essential part of how we deliver enablement content, but what truly sets it apart is the incredible support we receive from the team - especially Ashleigh and Tom! They are proactive, responsive, and genuinely committed to helping us succeed. The platform itself is intuitive, easy to scale, and makes it simple for us to create modular, high-quality content. The combination of strong functionality and exceptional customer support is the biggest upside. Review collected by and hosted on G2.com.

There’s very little to dislike. Some of the more advanced features take a bit of time to learn, but the team is always available to guide us through them, which minimises any challenges. Overall, the benefits far outweigh any minor complexity. Review collected by and hosted on G2.com.

Consensus helps me get video demos out to prospects and allows me to provide information in a more "human to human" way by recording videos. The best part about this tool is the data it provides you by tracking what the recipient has watched, rewatched and who they have forwarded the video to internally. It helps speed up the sales cycle and helps open doors to new contacts you may not have had access to. In addition, in a world where C-level contacts don't have the time to sit on every 2-3 hour live demo, Consensus allow you to bring forward what matters to them most, capture their attention and save them time as well. Review collected by and hosted on G2.com.

There has been no downside to using conensus. Review collected by and hosted on G2.com.

What I appreciate most about consensus is the ability to see exactly what my customers are watching and how much time they spend on it. Previously, I often faced challenges when customers wouldn't view the demos I sent them. Now, with this feature, I can tell precisely when they've watched the demos! Review collected by and hosted on G2.com.

At times, I find it tiring to go through several steps just to add the demo to an email. Entering the company information and completing all the required fields can be a bit tedious. It would be much more convenient if these fields were pre-filled. Review collected by and hosted on G2.com.

Consensus makes it easy to deliver personalized demos at scale. The automated demo flows save our team hours every week, and the engagement analytics give us clear insights into what prospects care about most. It’s intuitive, efficient, and a huge help for qualifying leads faster. Review collected by and hosted on G2.com.

The platform can feel a bit complex at first, especially when setting up more advanced demo flows or analytics reports. Once you get past the learning curve, though, it’s smooth sailing. A few UI improvements and faster load times would make the experience even better. Review collected by and hosted on G2.com.

I appreciate how we can present our product to customers quickly and concisely, without needing to involve our other valuable technical resources. Our extensive video library is a great asset, allowing us to effectively demonstrate our product’s capabilities. Customers also enjoy the customization options, as they don’t have to spend time on content that isn’t relevant to them. Lastly, the way it integrates into gmail makes it easy to use with every single customer and allows for us to send multiple videos to the customers who need it the most! Review collected by and hosted on G2.com.

I only wish we had more time to make additional videos! Occasionally, customers request to see very different features, and it can take a moment to produce several videos for a demoboard. Review collected by and hosted on G2.com.

Consensus has helped our presales and sales teams significantly. In my specific role, Consensus has helped eliminate short, feature-based demos or demos for solutions that aren't revenue-generating. As part of the team that works with Consensus at my company, I appreciate that we can be creative with how we create and present the information that is later shared with prospects and clients. Consensus has become a crucial resource for our sales team. Review collected by and hosted on G2.com.

Honestly, there isn't anything I dislike about Consensus. The only thing I would say is that there are a lot of features that either we aren't able to take advantage of because of how our sales org works at the company, or because they don't make sense with how we utilize Consensus. Review collected by and hosted on G2.com.

I really appreciate being able to gather telemetry on demos sent to customers with Consensus. This feature is incredibly valuable as it provides insights into what my customers are most interested in, allowing me to tailor conversations and engage more effectively. It serves as a fantastic conversation starter or continuation tool while discussing our solutions. This capability significantly enhances my ability to understand customer needs and tailor my approach accordingly. The other thing I love about Consensus is uncovering stakeholders. Review collected by and hosted on G2.com.

I'd like to be able to get a central view of all of our customer and the various contacts in one view. At the moment, that's spread out over various demo boards. Review collected by and hosted on G2.com.