Consensus Reviews & Product Details

I love the very easy handling of Consensus. The fast demo bots and easy tracking are a big plus for me. I especially appreciate the integration with other software like TrumpPad, which greatly facilitates my workflows. The ability to quickly create links and make them available to customers is also great. I also like that the customer can fill out personalized demos and questionnaires to receive a demo tailored to their needs. Review collected by and hosted on G2.com.

For me, the regulation of the existing CRM system is an issue. I often have to enter email addresses manually, but it might also be due to the browser I use. Review collected by and hosted on G2.com.

It tracks the heatmap of where the prospect is actually looking, and where they return to. This makes it easier to identify the critical points of interest for them. Review collected by and hosted on G2.com.

There are some limitations in the actual content management. Sometimes it isn’t clear where the separation is between what I created and what others created. Also, the Demoboard interface isn’t very easy for beginners to understand. Review collected by and hosted on G2.com.

Consensus is very user-friendly, and I love how it provides great metrics. I get notified when clients watch my videos, which is really helpful to know if they have background info prior to our next call. The usability is something I like most. I also find the specific feature of seeing who watched a video, what parts they watched, and if they rewatched, invaluable. The initial setup was really easy as well, which is a big plus for me. Review collected by and hosted on G2.com.

Sometimes it's hard to find the preview button to watch the videos myself before sending out. Review collected by and hosted on G2.com.

The "choose your own adventure" approach to customer content, allowing them to decide what's important and providing valuable feedback to the sales team Review collected by and hosted on G2.com.

Personal introductory video recording could be simpler and have more functionality like teleprompter Review collected by and hosted on G2.com.

I like the ease of use when adding Consensus as an attachment or link in an email, which makes it simple to provide access to anyone. I also appreciate that there's no limit on the file size, allowing me to add multiple videos. The ability to create my own specific video to elaborate on topics for better communication with customers is really helpful. Additionally, we switched to Consensus from Loom because of the ease of use and the opportunities it provides for sharing unlimited videos and sending capabilities. Review collected by and hosted on G2.com.

When I share it through email, it requires me to input that individual's first and last name. So I end up sending it to only one individual in the 'To' field and carbon copying everyone else. It would be nice if there was an option to send it to an organization, allowing anybody within that organization to view and share it outside. That's my hiccup. Review collected by and hosted on G2.com.

I like the flexibility in Consensus. It helps us support sales teams across the Americas, EMEA, and APAC. I also appreciate being able to convert videos into different languages so our stories and value resonate with customers in their region. We use it for sales enablement, helping reps get deeper into conversations about technical requirements and buyer personas. The CSM is always ready to answer questions, has a great can-do attitude, and finds someone who can help when she doesn’t have the answer. The Consensus team is open to hearing the good, the bad, and everything in between so we can all get better together. They’re well versed in working with organizations of different sizes and are creative in finding solutions with us. Setup was fairly easy, and the team, especially our CSM, helped us overcome hurdles. Tying Consensus to Salesforce for reporting, visibility, and insight has also been a nice to have. Review collected by and hosted on G2.com.

I wish I could pull out a subsection of a longer video and plug something else in, like during a transition, instead of re-editing everything. That could save time, though I understand new enhancements may help with this. I also run into some hiccups and internal stumbling blocks when teams are trying to adopt Consensus, especially when they’re used to internal or legacy processes, so the start can be a little slow. Review collected by and hosted on G2.com.

Just how simple it is to send videos to your prospects. Its simple for them to interact with the content. Review collected by and hosted on G2.com.

It would be nice to embed multiple video links in an email versus creating a demo board but I get around it. Just a little tweak. Otherwise it is funny how simple it is to use. Review collected by and hosted on G2.com.

I really like the ease of use that Consensus offers. It takes me maybe two minutes to make a demo board for a customer, and it's extremely easy to send them a link. The platform is user-friendly, allowing clients to easily access and use it since their name is already there when they click on the link. I also appreciate the analytics I get from all the demo boards I send out. The real-time email notifications when someone has started to view one of my demo boards are really valuable as they give me a good indication of the health of that specific opportunity or deal. These features help me differentiate between those who are genuinely interested and those who are just curious. Review collected by and hosted on G2.com.

I think there could be an improvement in allowing multiple demo boards to be strung together, which would be helpful for selling a suite of products that are interconnected. It would be great to have a subset of videos that highlight integrations between different software pieces to better demonstrate how they work together. Setting up the initial demo with Consensus required quite a bit of effort due to the amount of demo content and video collateral needed to make it usable. Review collected by and hosted on G2.com.

I really like how Consensus speeds up the sales process by allowing our customers to see quick demos without needing to schedule another demo with a sales engineer. I find it beneficial to see who's watching and who's interested in the solution when I share videos. The data it provides is also valuable, as it tells me where the viewer watched, what they watched, and how long they watched, giving us the insights we need. Sharing demo boards and creating multiple short videos that I can combine is efficient, making it easy to share content without worrying about email attachment limits. The initial setup was simple, quick, and pretty intuitive. Review collected by and hosted on G2.com.

Maybe I don't understand, but I'd like it if it could be connected into Outlook so I could email a guy and say, hey, here's a demo from one click in Outlook. Review collected by and hosted on G2.com.

Consensus offers a simple, engaging platform for customer enablement. I like that it can be used across the customer journey, from first engagement to renewal discussions. Review collected by and hosted on G2.com.

While they are shipping more improvements this year, the UI has been unnecessarily confusing. As the sole admin at our company, I find I often have to retrain less frequent users because they struggle with the UI. If I could distill it to one example, it's the publish button being orphaned off in the upper right of the page when all other buttons and save functions are in the flow of the page. Seems small until it results in numerous meetings and phone calls from AEs wondering why they can't find the demo they created. Review collected by and hosted on G2.com.