Datacor CRM Reviews & Product Details

Datacor CRM (formerly eChempax) is a web-based, mobile-friendly customer relationship management solution tailored specifically for the chemical and process manufacturing industries. Designed to integrate seamlessly with Datacor ERP, it empowers sales, customer service, and management teams with real-time access to critical business data, facilitating informed decision-making and enhanced customer engagement. At its core, Datacor CRM centralizes customer, product, and supplier information, providing a comprehensive view of interactions and transactions. Key features include call reporting, sales and margin analysis, prospect and opportunity tracking, and detailed customer management tools. These functionalities enable teams to monitor sales pipelines, track performance metrics, and maintain robust customer relationships. The platform's mobility ensures that users can access vital information anytime, anywhere, via web browsers or mobile devices. This flexibility is further enhanced by the "Traveler" desktop application, which supports offline access, ensuring uninterrupted productivity even without internet connectivity. Datacor CRM also features a Customer Portal, offering clients 24/7 access to order statuses, purchase histories, product catalogs, and essential documents like Safety Data Sheets (SDS) and Certificates of Analysis (COA). This self-service capability not only improves customer satisfaction but also reduces the administrative burden on sales and support teams. Additional tools such as integrated calendars, task management, and price management streamline daily operations, while built-in analytics from ITR Economics provide insights into sales trends and market dynamics. By consolidating these features into a single platform, Datacor CRM enhances collaboration, improves data accuracy, and supports strategic growth initiatives. With over 15,000 daily users and a presence in more than 600 companies worldwide, Datacor CRM stands as a trusted solution for businesses seeking to optimize their customer relationship management processes within the specialized context of chemical and process manufacturing.