--- title: Cleo Integration Cloud Reviews meta\_title: 'Cleo Integration Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 598 reviews by the users' company size, role or industry to find out how Cleo Integration Cloud works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 598 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Data Integration Tools url: https://www.g2.com/categories/data-integration-tools --- # Cleo Integration Cloud Reviews & Product Details Visit Website Cleo Integration Cloud is a B2B integration and EDI platform built for companies that need to automate trading partner transactions, connect ERP and supply chain systems, and manage exceptions across high-volume order to-cash and procure-to-pay workflows. Cleo helps teams automate common EDI document flows including purchase orders, acknowledgments, ASNs, invoices, shipment status updates, and other X12/EDIFACT transactions across retail, manufacturing, logistics, wholesale distribution, food and beverage, and healthcare ecosystems. The platform supports EDI, API, AS2, SFTP, MFT, and other B2B connectivity patterns so businesses can exchange data securely with customers, suppliers, carriers, marketplaces, 3PLs, and internal applications. Cleo Integration Cloud is designed for teams that need more than basic EDI compliance. It provides trading partner onboarding, EDI mapping and transformation, real-time transaction visibility, exception monitoring, AI assisted issue resolution, and flexible service models for self-service, managed service, or blended integration teams. Companies use Cleo to replace legacy EDI tools, reduce manual partner work, improve document traceability, connect ERP/TMS/WMS/eCommerce systems, and scale B2B automation as transaction volume and partner complexity grow. * * * Product Website Cleo Integration Cloud Seller [Cleo](https://www.g2.com/sellers/cleo) Discussions [Cleo Integration Cloud Community](https://www.g2.com/products/cleo-integration-cloud/discuss) Languages Supported English Solution Type All-in-One Overview by Jill Barlow (Customer Marketing Manager at Cleo) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/cleo-integration-cloud/pricing) ## Cleo Integration Cloud Integrations (49) What do users say about integrations? 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](https://www.g2.com/products/shipstation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Syspro ](https://www.g2.com/products/syspro/reviews)[ SysPrompt ](https://www.g2.com/products/sysprompt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trimble TMS ](https://www.g2.com/products/trimble-tms/reviews) Show More ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Enterprise (\> 1000 emp.) 2/11/2025 "Hasnt been as functional as we would like" 1.5/5 What do you like best about Cleo Integration Cloud? Accessible team that tries to be helpful during support Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? Has not been effective to integrate with Shopify (slow update speed) Does not easily ETL between could systems or ftp Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? Should be acting as a middleware between ERP and Shopify Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 4/14/2022 "Cleo feels like it's stuck in the year 2000" 1.5/5 What do you like best about Cleo Integration Cloud? Cleo has made processing EDI slightly easier. Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? Confusing interface. Cleo studio is hard to understand/use; I'm not sure who the target audience is. If you're targetting developers an API would make more sense, but if you're targetting a general audience why isn't it all built as a web application? SVN lock-in isn't great. We use Cleo to post to an internal API, our API key is stored as plaintext in the SVN repository; this is a security risk. Cleo isn't a 12-factor app that it could benefit from, namely around using environment variables for configuration. Not being able to deploy the same code in staging and production makes working in Studio more tedious. Cleo studio has been having issues processing our current workload and we're not even at full scale yet. Why we have to give rough estimates of what we expect our EDI workload to be is worrisome; does Cloe not have any kind of APM on its tenants to see that our tenant is struggling? Do tenants not have any kind of autoscaling set up to grow to workload size? Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? Transforming x12 to JSON for internal API consumption. Cleo has made this transformation slightly better than the code we had written in-house previously. Review collected by and hosted on G2.com. Show More Response from Dylan Lee of Cleo [Editedit](https://www.g2.com/survey_responses/cleo-integration-cloud-review-6507093/official_response/edit) Thank you for the review. Your feedback is important and has been passed along to our internal teams. We would appreciate a chance to get more detailed information on your current experience. If you would like to meet with a members of Cleo's products team, please provide your contact details and reference your review through the link below. [See how Cleo improved](https://www.cleo.com/contact) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 10/18/2022 "Really bad experience getting our data to scale." 2/5 What do you like best about Cleo Integration Cloud? Senior management cares and is involved often to remedy the problems. Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? Sales team sold us something that did not work well for us. Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? We are still evaluating the problem and have not had consistent enough success to say anything. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 10/7/2020 "CIC Review 2021" 2/5 What do you like best about Cleo Integration Cloud? A year ago, I liked the concept of leveraging a third party for mapping and support. A year later, and I now see advantages to having this back in-house. Not having to manage the platform is probably the best thing at this point. Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? The product is not as intuitive as it could be. The way objects are created and organized in the SVN repository does not lend itself to a new user easily figuring out how to build an end-to-end solution. Since learning how to troubleshoot errors in the Admin console, I typically research and resolve issues before the support team even acknowledges the error, which is disappointing when you're paying for support. While incremental improvement has been made concerning support, there's still much room for improvement. Concerning Cleo University: I've taken DT103 and CE203. DT103 was fine as an introduction to concepts. CE203 has much room for improvement. The class is taught as more of a "Watch me and do what I do as I'm doing it" approach with not enough end-of-day exercises to work through on one's own. Since the tool is not as intuitive as other mappers I've used, I found it difficult to absorb and retain the concepts. The course also concentrates on X12 EDI and flat files with only a passing mention to XML and API calls. IMHO, the teaching methodology and course material need updating. I suggested to our PM that Cleo consider offering a course with a maximum of 5 seats where students could build an end-to-end solution for deployment in their production environments. I attended such a class many years ago with Sterling Commerce (after taking all the prereqs), and it was INVALUABLE for solidifying everything I had learned in class to that point. Review collected by and hosted on G2.com. Recommendations to others considering Cleo Integration Cloud: 1. Be prepared to prod the support team for a response. 2. If you plan to do any development yourself, be prepared for a steep learning curve in a non-intuitive environment. Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? We've eliminated KC charges for one of our integrations Review collected by and hosted on G2.com. Show More 10/7/2021 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 11/20/2020 "Disappointing performance overall" 1.5/5 What do you like best about Cleo Integration Cloud? The Cleo sales staff is friendly. They're always willing to spring for lunch when they demonstrate their products! Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? The actual implementation of their product hasn't lived up to expectations so far. We often find that the SFTP inboxes that they set up for us take far longer than expected to complete, and when they are created they often do not work properly on the first or second attempt. This causes deployments to take weeks to complete, instead of days like they should. Review collected by and hosted on G2.com. Recommendations to others considering Cleo Integration Cloud: Double-check Cleo's work for mistakes before submitting it for customer/client approval. It would save everyone involved a lot of headaches! Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? We are trying to streamline our file transfer operations with Cleo cloud, moving from more traditional SFTP server solutions to an integrated file management solution. Review collected by and hosted on G2.com. Show More 10/6/2021 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") UP Verified User in Publishing Small-Business (50 or fewer emp.) 3/25/2021 "Pricing smaller customers out of the market" 2/5 What do you like best about Cleo Integration Cloud? When we were forced into the new product after they acquired and discontinued Extol's EDI solutions, we liked the ability to have all kinds of data transfers in one tool, but were never able to get fully implemented as we lost our EDI specialist. Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? Cleo bought Extol, and about a year later discontinued support for our legacy Extol EDI integration software. The on-prem software they offered to replace Extol cost over twice as much in annual licensing/maintenance, and required us to commit to a 3-year contract. They basically forced us to choose between continuing to do EDI business (which every major customer requried) and doubling our EDI SW maintenance expense. Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? Basic X.12 EDI documents is all we used it for. No benefits realized over prior Extol solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 11/20/2020 "Good quality for the price. But support from the vendor is lacking." 2/5 What do you like best about Cleo Integration Cloud? Low cost and modern APIs are attractive. Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? Working with support can be like pulling teeth. We often ask questions about product functionality and need to back and forth with them for weeks to get an answer. Review collected by and hosted on G2.com. Recommendations to others considering Cleo Integration Cloud: Give it a shot! Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? Database integrations for products like Harmony and VLTrader are not great, but serviceable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite NK Nirmal K. Software Consultant Small-Business (50 or fewer emp.) 5/4/2019 "I am not found as good solution " 2/5 What do you like best about Cleo Integration Cloud? There have doesn't have databases design so we can have very difficult to design a solution but there have a lot of problem cleo first is netsuite connector that shoun'nt be work . Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? Netsuite Connector and other component like database related thing . Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? Nothing do end to end , we have spent a lot of time but not success. Review collected by and hosted on G2.com. Show More Response from Chad Kulpa of Cleo [Editedit](https://www.g2.com/survey_responses/cleo-integration-cloud-review-2204913/official_response/edit) Thank you very much for taking the time to leave a review. We strive to create the best possible experience for every one of our customers, so your feedback is incredibly important. Please reach out to us at customerresponse@cleo.com so that we can follow up with any concerns that you might have. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 8/8/2019 "The product still not ready for our needs yet" 2/5 What do you like best about Cleo Integration Cloud? Willignest for developer to work together Review collected by and hosted on G2.com. What do you dislike about Cleo Integration Cloud? Pricing point, Not ready to do quick turnaround from 850 to 810 or 850 to 856 Review collected by and hosted on G2.com. What problems is Cleo Integration Cloud solving and how is that benefiting you? Creating one place to monitor the whole business Review collected by and hosted on G2.com. Show More Response from Chad Kulpa of Cleo [Editedit](https://www.g2.com/survey_responses/cleo-integration-cloud-review-2948688/official_response/edit) Thank you very much for taking the time to leave a review. We strive to create the best possible experience for every one of our customers, so your feedback is incredibly important. Please reach out to us at customerresponse@cleo.com so that we can follow up with your pricing and EDI concerns. Validated ReviewerIncentivizedSource: Seller invite ## Questions about Cleo Integration Cloud? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Cleo Integration Cloud ](https://www.g2.com/products/cleo-integration-cloud/discussions/new) ![Andre B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andre B.") AB Andre Barbosa • Last activity 19 days ago Did anyone integrated CIC with Shopify? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/did-anyone-integrated-cic-with-shopify-1e39b73f-b217-4177-8eb9-40b371a938c5) GU Guest User What is DataTrans Solutions EDI used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-datatrans-solutions-edi-used-for) [ View all Discussions ](https://www.g2.com/products/cleo-integration-cloud/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/cleo-integration-cloud/pricing) Cleo Integration Cloud Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b276200b0009ef2a8fe0e369cce3a15c/goanywhere-mft.png "Product Avatar Image") GoAnywhere MFT 4.6/5(456) [ Compare Now ](https://www.g2.com/compare/cleo-integration-cloud-vs-goanywhere-mft) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91541061d7a6ccf564a2dde149187831/mulesoft-anypoint-platform.png "Product Avatar Image") MuleSoft Anypoint Platform 4.5/5(775) [ Compare Now ](https://www.g2.com/compare/cleo-integration-cloud-vs-mulesoft-anypoint-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c8c880260c9819f067fba03157efdaef/sps-commerce-fulfillment-edi.jpg "Product Avatar Image") SPS Commerce Fulfillment EDI 4.3/5(677) [ Compare Now ](https://www.g2.com/compare/cleo-integration-cloud-vs-sps-commerce-fulfillment-edi) ##### ##### Cleo Integration Cloud Features Data Delivery Application Integration Functionality Encryption Reporting and Analytics Data Exchange Governance Provisioning and Governance Management Workflow Management Real Time Reporting [ View More Features ](https://www.g2.com/products/cleo-integration-cloud/features) ## 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