--- title: Cleo Integration Cloud Reviews meta_title: 'Cleo Integration Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 594 reviews by the users' company size, role or industry to find out how Cleo Integration Cloud works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 594 scale: '5' date_modified: '2026-07-17' parent_category: name: Data Integration Tools url: https://www.g2.com/categories/data-integration-tools --- # Cleo Integration Cloud Reviews **Vendor:** Cleo **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.4/5.0 **Total Reviews:** 594 ## About Cleo Integration Cloud Cleo Integration Cloud is a B2B integration and EDI platform built for companies that need to automate trading partner transactions, connect ERP and supply chain systems, and manage exceptions across high-volume order to-cash and procure-to-pay workflows. Cleo helps teams automate common EDI document flows including purchase orders, acknowledgments, ASNs, invoices, shipment status updates, and other X12/EDIFACT transactions across retail, manufacturing, logistics, wholesale distribution, food and beverage, and healthcare ecosystems. The platform supports EDI, API, AS2, SFTP, MFT, and other B2B connectivity patterns so businesses can exchange data securely with customers, suppliers, carriers, marketplaces, 3PLs, and internal applications. Cleo Integration Cloud is designed for teams that need more than basic EDI compliance. It provides trading partner onboarding, EDI mapping and transformation, real-time transaction visibility, exception monitoring, AI assisted issue resolution, and flexible service models for self-service, managed service, or blended integration teams. Companies use Cleo to replace legacy EDI tools, reduce manual partner work, improve document traceability, connect ERP/TMS/WMS/eCommerce systems, and scale B2B automation as transaction volume and partner complexity grow. ## Cleo Integration Cloud Pros & Cons **What users like:** - Users praise the **helpful customer support** of Cleo Integration Cloud, appreciating their accessibility and guidance. (8 reviews) - Users value the **seamless connectivity** of Cleo Integration Cloud, enabling effortless EDI integration and data sharing. (7 reviews) - Users value the **extensive integration capabilities** of Cleo Integration Cloud, enabling seamless data management across various platforms. (7 reviews) - Users value the **easy integrations** offered by Cleo Integration Cloud, facilitating seamless data sharing and management. (6 reviews) - Users find **setup ease** with Cleo Integration Cloud beneficial, streamlining EDI connection processes efficiently. (5 reviews) - Automation (4 reviews) - Data Management (4 reviews) - Users appreciate the **streamlined efficiency** of Cleo Integration Cloud, enabling quick and effective data management and automation. (4 reviews) - Users appreciate the **rich feature set and responsive support** of Cleo Integration Cloud, enabling seamless automation and integration. (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users find the **difficult learning curve** of Cleo Integration Cloud challenging, especially during initial EDI setup. (5 reviews) - Users find the **high price** of Cleo Integration Cloud questionable, considering the additional time and training costs involved. (4 reviews) - Users experience **slow processing** with Cleo Integration Cloud, leading to delays in support and integration challenges. (4 reviews) - Users find the **complexity of the software** overwhelming, leading to a steep learning curve and insufficient training. (3 reviews) - Users find the **learning difficulty** significant, as advanced features necessitate extensive training and can hinder implementation speed. (3 reviews) - Users face **poor customer support** , with slow responses and inadequate training materials complicating their experience. (3 reviews) - Update Issues (3 reviews) - Data Limitations (2 reviews) - Users face **integration issues** with Cleo Integration Cloud, particularly with Shopify and limited documentation on processes. (2 reviews) - Intensive Training (2 reviews) ## Cleo Integration Cloud Reviews ### 1. Great product and first class support team! **Rating:** 4.5/5.0 stars **Reviewed by:** Saad A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Cleo Integration Cloud?** The Cleo Integration Cloud is a versatile and powerful tool that helps businesses make sound decisions by facilitating the collection of service statistics. It also simplifies deployment and administration of cloud instances, making it an ideal choice for businesses looking to get the most out of their investment. The best feature of the Cleo Integration Cloud is its outstanding support staff, which responds quickly and resolves problems in a timely manner. **What do you dislike about Cleo Integration Cloud?** Cleo Integration Cloud requires proper training before it can be used. However, the software is difficult to use for beginners, and we initially encountered issues with it. Fortunately, support resolved the issue swiftly and with minimal intervention from my end. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We've been using Cleo Integration Cloud for a little over two years now. It helps us to scale our services according to user demand. We use the product to process and manipulate data before sending it off. We've found that the product provides services with minimal downtime, for the most part. ### 2. Best cloud API integration tool with great data management and monitoring features **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil R. | Senior Recruiter, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Cleo Integration Cloud?** Cleo works fast in data extraction and helps our organization to improve compliance and risk management. Cleo helps our organization fulfill B2B goals and allows us to connect with other customers or clients. I had a great experience with the Cleo support team who is fully skilled in resolving issues quickly and updating me on new updates. It is a user-friendly cloud-based application that allows us to use it from any device. **What do you dislike about Cleo Integration Cloud?** I haven't seen any features in Cleo that have to be disliked. It performs excellently and delivers the high productivity that our organization needs from a cloud integration application. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** It saves our time and cost in A2A data management and monitoring. It performs better than other cloud integration tools in data extraction or fulfilling B2B goals. I personally liked the Cleo support team who is very responsive and skilled. ### 3. This product is great for managing cloud instances and API connections. **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha K. | Epic MyChart Analyst , Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Cleo Integration Cloud?** Our clients and partners greatly benefit from the fact that we can provide customizable monitors that offer complete visibility and transparency for all communications passing through the system. In particular, the capability to provide KPIs and analytics for these messages is an essential component of the system. **What do you dislike about Cleo Integration Cloud?** Since we first used it, it has stood out. I've been a customer for a few years, and it's never let me down. It's a great place to start. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo has been excellent software and an excellent EDI solution for the whole market. It integrates nicely and is straightforward to use; users only need to be clear on their goals, which we have achieved. ### 4. Good customer support and best in EDI document management **Rating:** 4.0/5.0 stars **Reviewed by:** nishant s. | Product Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Cleo Integration Cloud?** Cleo provides prompt customer support and is always available to resolve issues on time. It is a robust tool that can efficiently empower the end user to maintain an EDI connection. The dashboard has a user-friendly interface, which helps to translate various data formats to other data formats. Overall, Cleo helps streamline our process effectively and has visibility in all transactions. **What do you dislike about Cleo Integration Cloud?** I think the documentation could be more informative in defining multiple functionalities. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** It is a time-saving tool in data management and easy to use from anywhere. Support was excellent and technically strong in their service. ### 5. Cleo Cloud is easy to use and ensures the security of our data **Rating:** 4.5/5.0 stars **Reviewed by:** Randy W. | Walk-through Overseer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Cleo Integration Cloud?** We were looking for help with streamlining and routing complex files, so we contacted Cleo's support team. We appreciate the team's efforts to go above and beyond to assist us in identifying our specific needs and locating the most effective solutions while working with us. They advanced rapidly towards a solution that worked best for our company, which was greatly appreciated. **What do you dislike about Cleo Integration Cloud?** Some aspects of the Cleo Integration Cloud interface can be confusing or difficult to use, but overall it is an exceptional toolkit for integration projects big and small. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo saves us time by forwarding customer orders to printing companies and sending tracking information and client invoices. This means that we don't have to manually enter this data into our system, which reduces the chances of human error. ### 6. Our way to transfer files securely **Rating:** 4.5/5.0 stars **Reviewed by:** Ezgi A. | Consulting Junior Software Developer @Alternatif Bank, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Cleo Integration Cloud?** Without a doubt, Cleo Integration Cloud is one of the best integration technology platforms available on the market today. This platform's most significant selling point is its cloud-based nature, which allows for rapid data flow between systems with very little middleware required. Additionally, the system's design is relatively simple, making it easy to synchronize all data in real-time and providing teams with unified views across all connected systems. Finally, reverse engineering processes are also quite simple, thanks to the intuitive interface offered by Cleo Integration Cloud. **What do you dislike about Cleo Integration Cloud?** Even if there is a great deal of documentation, it might be challenging to determine what a project requires. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Every data transfer within and outside the organization. Payloads for flat, XML, and databases. Cleo-provided APIs and web services enable integration with cloud APIs. ### 7. Streamlining File Transfer Procedures **Rating:** 4.5/5.0 stars **Reviewed by:** Mark E. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Cleo Integration Cloud?** I've been impressed with Cleo Integration Cloud. It's enabled my company to streamline file transfer procedures. The cloud service eliminates the need for us to maintain or employ a local presence. Cleo has the necessary capabilities to manage and maintain the associated hardware and software. Our business-to-business team was missing a communications and networking specialist, but Cleo's cloud solution has enabled us to leverage their management and expertise while reallocating internal resources elsewhere. **What do you dislike about Cleo Integration Cloud?** Several software issues remain unresolved. Data processing may be possible with huge amounts of data, but when this is done quickly, problems can arise. Once these bugs are fixed, it will be phenomenal. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Our company saves money on software, servers, and service fees by decreasing the need for robust hardware and the programs that manage and configure it. ### 8. DTS made EDI connection simple **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan V. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Cleo Integration Cloud?** DTS handled everything. They communicated with us and our trade partner reps throughout the process and quickly completed the setup. **What do you dislike about Cleo Integration Cloud?** We have no complaints to register at this time. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We needed EDI for a specific new customer, but the potential opened up avenues for sales that we had previously dismissed. ### 9. User Friendly and Cost Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Naa-Sakle A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Cleo Integration Cloud?** Aside from being cost-effective and user-friendly, the staff was very communicative. **What do you dislike about Cleo Integration Cloud?** Since were just started I do not find any least helpful since they staff are always there to guide with the process. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Connecting with retailers ### 10. Great even as a newbie **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Cleo Integration Cloud?** Quick to respond and very helpful. Even though I have no idea how to use EDI - they have spent the time to assist me with learning and taking care of anything I could not myself. **What do you dislike about Cleo Integration Cloud?** EDI in general has been very confusing and I am just not a fan of using it. I am a computer nerd and this is still difficult to understand but like anything - I will learn as time passes. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We wanted to set up some kind of way to be notified after certain documents come in or are sent and they are working on making this available for us to do on our own but they were able to take care of this on the back end. ### 11. Great tool, but needs work **Rating:** 4.0/5.0 stars **Reviewed by:** Sally T. | EDI Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Cleo Integration Cloud?** End to end visibility makes the EDI process more efficient. **What do you dislike about Cleo Integration Cloud?** Lack of features that supports multiple trading partners going to the same VAN. Makes it hard to differentiate accounts. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Allows our company to track transmissions in one convenient place. ### 12. Great EDI platform with easy-to-use features **Rating:** 4.5/5.0 stars **Reviewed by:** Kunal K. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Cleo Integration Cloud?** We are currently harnessing its use cases to evaluate the performance of our existing company apps and to track the performances of our riders and storeboys. It helps us give meaningful insights regarding both the cloud data to see the successful deliveries and on-time delivery ratios. The customer support is good. The User Interface is simple and attractive. In all, we get some good business insights using this. **What do you dislike about Cleo Integration Cloud?** We are still figuring out the customization of automatic processes, which can help us build work reports without the use of an operator. The documentation seems easy for a few features and quite difficult for some others. Customer support, though helpful sometimes takes time to respond. **Recommendations to others considering Cleo Integration Cloud:** It is one of the cloud services which can be worth it if used properly. Our data is secure and it's a great help to the data analysis team. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** The current use cases are tracking the performances of our deliveries, the number of back-end queries solved by our engineers, and our customer support team for the percentage of tickets closed with good feedback. However, we are planning to extend this to automatic report writing and customer satisfaction once we have the required skillset. **Official Response from Dylan Lee:** > Hi Kunal, Thank you for your review. Your feedback is important to us and has been shared with our internal teams. Have you explored our product knowledge base? See the link below. Make sure you sign in using your CIC credentials for complete access to all guides, videos, and more. Let us know if you would be interested in providing more detailed feedback on your experience using CIC. Best, Dylan ### 13. Software review **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua R. | EDI Technical Business Liaison, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Cleo Integration Cloud?** Ability to integrate processes at will, and the 24/7 support availability. **What do you dislike about Cleo Integration Cloud?** We have experienced a lot of errors that have no knowledge base entries **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Working with integrating different solutions and customization of other processes. ### 14. Dedicated team supports **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon J. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Cleo Integration Cloud?** DataTrans is very engaged when we started initial contact. Our analyst is very supportive to launch the project, timely response, and proactive communication. The customer service team is also nice handling our requests on time. The system is easy to access and easy to handle. We are now planning to work with DataTrans on more of our customers' EDI solutions. **What do you dislike about Cleo Integration Cloud?** There are still improvement opportunities for transmission stability, especially for the peak time solution, but generally, everything is good. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** EDI order handling, such as order processing, ASN transmission etc. ### 15. Very solid platform. Feature-rich and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Rhea N. | System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Cleo Integration Cloud?** Has excellent API and E-Commerce capabilities. Makes it very easy to integrate multiple applications using a single platform. Is flexible. It integrates well with other applications in our ecosystem, which makes it very flexible. CIC is the best platform that brings everything together and allows us to be more productive. **What do you dislike about Cleo Integration Cloud?** Specialized training is required to manage the service and use the product. However, if you get stuck, you can turn to the support team. They provide excellent services and resolve your queries quickly. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo integration cloud allows us to effectively manage third-party API integrations and scale services to meet user demands. The product also allows us to process and manipulate data. It provides services almost all the time without any downtime. ### 16. Great cloud platform for API integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Imtiaz K. | Web Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Cleo Integration Cloud?** Cleo Integration Cloud makes the processes easier for API integrations and EDI. It has been an easy set up for us to run our local data and integrate our workflows for better visibility across EDI and non-EDI transactions. **What do you dislike about Cleo Integration Cloud?** Search processes for noncompliance data sources are a little bit difficult and making the copies for nontransactional data was not as simple as it should have been. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We used Cleo Integration cloud for Integration brokerage and On-Premise data integration processes. It helped us to streamline our data processes and workflows and we were able to manage our EDI transactions in one cloud place. ### 17. Very impressed! **Rating:** 4.0/5.0 stars **Reviewed by:** Maira M. | EDI Processing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Cleo Integration Cloud?** What I like is the fact that it gives you all the tools necessary to accommodate to our customer's needs. **What do you dislike about Cleo Integration Cloud?** So far we have not seen any downside, they have been very helpful when we need help. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** First and foremost, the biggest issue for us was full access and self-service, and with Cleo we can have all that. ### 18. Cleo feels like it's stuck in the year 2000 **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Cleo Integration Cloud?** Cleo has made processing EDI slightly easier. **What do you dislike about Cleo Integration Cloud?** Confusing interface. Cleo studio is hard to understand/use; I'm not sure who the target audience is. If you're targetting developers an API would make more sense, but if you're targetting a general audience why isn't it all built as a web application? SVN lock-in isn't great. We use Cleo to post to an internal API, our API key is stored as plaintext in the SVN repository; this is a security risk. Cleo isn't a 12-factor app that it could benefit from, namely around using environment variables for configuration. Not being able to deploy the same code in staging and production makes working in Studio more tedious. Cleo studio has been having issues processing our current workload and we're not even at full scale yet. Why we have to give rough estimates of what we expect our EDI workload to be is worrisome; does Cloe not have any kind of APM on its tenants to see that our tenant is struggling? Do tenants not have any kind of autoscaling set up to grow to workload size? **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Transforming x12 to JSON for internal API consumption. Cleo has made this transformation slightly better than the code we had written in-house previously. **Official Response from Dylan Lee:** > Thank you for the review. Your feedback is important and has been passed along to our internal teams. We would appreciate a chance to get more detailed information on your current experience. If you would like to meet with a members of Cleo's products team, please provide your contact details and reference your review through the link below. ### 19. Wonderful customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Cleo Integration Cloud?** They feel like a small company that values all of their customer enough to provide prompt, personal customer service with actual account reps. **What do you dislike about Cleo Integration Cloud?** I have no complaints. All has been smooth so far. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** It allows us, as a small company, to interact with major retailers on their level and with no manpower requirements on our end. ### 20. Great EDI provider **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Cleo Integration Cloud?** Cleo has amazing customer support. EDI will always have issues but the support team working with us is above and beyond. The CIC platform is fast and responsive and is very helpful in tracking documents. **What do you dislike about Cleo Integration Cloud?** There have been issues with the scalability of our work demands and the platform we are currently working with, but cleo has been very attentive to our needs and is quick to respond to our issues. While data outages are troubling they work to keep the system running. **Recommendations to others considering Cleo Integration Cloud:** Be aware of the volume of data you will need to be processing at peak times to properly plan the scope. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** The number one problem the CIC platform has provided us is the bundling of our loads and associated documents together and the ability to look up documents in a timely manner. **Official Response from Dylan Lee:** > Thank you for the review. Your feedback is important to us and has been shared with Cleo's internal teams. ### 21. Really bad experience getting our data to scale. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Cleo Integration Cloud?** Senior management cares and is involved often to remedy the problems. **What do you dislike about Cleo Integration Cloud?** Sales team sold us something that did not work well for us. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We are still evaluating the problem and have not had consistent enough success to say anything. ### 22. Excellent techincal and customer service teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Charles L. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Cleo Integration Cloud?** Modern UI compared to other EDI providers and excellent customer service. **What do you dislike about Cleo Integration Cloud?** We do not have any complaints at this time and have not. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Data Trans helped us transition to EDI which was new to us and has turned out to be a huge benefit. ### 23. Super Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Cleo Integration Cloud?** They are always there to assist us with issues big and small. **What do you dislike about Cleo Integration Cloud?** There's nothing that we dislike at this time. **Recommendations to others considering Cleo Integration Cloud:** If you are working with EDI companies that take their time responding or assisting with set up, Datatrans does not make you wait. They break everything down and get you ready to work quickly. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We have been working on workflow and making sure that acknowledgement are actually going through to avoid chargebacks. The reps involved are always quick to respond and resolve our issues in a very timely manner. They have helped us set everything up so that all work flows much more smoothly and we are not spending long periods of time muddling through anything. The portal is very intuitive and requires very little "actual" training to use it effectively. If we reach out for anything, they find the right person to assist us with every need, even if it is simply a question to put our minds at ease. ### 24. Many options in one solution **Rating:** 4.5/5.0 stars **Reviewed by:** Derrick P. | Digital Marketing Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Cleo Integration Cloud?** Data transfer is fast and easy. It enables me to handle various projects and activities daily using a single platform. This has saved us a significant amount of money on infrastructure. We can also have centralized data from multiple offices in the company, making it easy to access. **What do you dislike about Cleo Integration Cloud?** An authentication process will delay any user who attempts to enter the system. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We have created new solutions, including moving files to the Cloud by working with Cleo. We can support both on-premise and cloud applications, allowing us to meet customer needs while exploring new possibilities in the Cloud. ### 25. Sales Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Cleo Integration Cloud?** Super quick response. Excellent Customer Support. Very fast and makes sure things work before they hang up. **What do you dislike about Cleo Integration Cloud?** I have no dislikes for Datatrans. I do not have any dislikes with Datatrans **Recommendations to others considering Cleo Integration Cloud:** Very easy to use program **What problems is Cleo Integration Cloud solving and how is that benefiting you?** DataTrans not only helps us but helps our customers to make sure all links work. They do test runs this saves us time and money. Very good and quick at trouble shooting. ### 26. Best for streamlining and replacing older EDI processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Cleo Integration Cloud?** The right speed and proper responsiveness to the data integration between multiple services are best. We have seen issues with our internal APIs or custom connectors with EDI services (between our ERP and vendors). But with Cleo, we were able to solve them, and processes are running much efficiently and less error-prone. **What do you dislike about Cleo Integration Cloud?** The price is a bit steep for the service offered. But it is also the limited use we have for this (specifically with ERP integration). Thus it's not the best bang for the buck for us. Though, the fewer issues and headaches with the day-to-day maintenance of EDI connectors - are well worth the price for us. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Our EDI processes between ERP and vendor will always have one issue or other. It failed a lot and many times we wouldn't be notified of the problems. In some cases, we wouldn't understand the failure codes/reasons. So it required a lot more time and resources to troubleshoot and fix. Cleomade it simple and more proactive for us to manage our data transfers between ERP and vendors. Cleo definitely helps us simplify and solidify our EDI transfers. It helps improve our image and credibility with the vendors, which drives revenue growth for us. **Official Response from Dylan Lee:** > Thank you for the review. We love to hear when customers are solving complex API and EDI ecosystem integration challenges using CIC. ### 27. Best AS2 Software on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Cleo Integration Cloud?** The best part of Cleo software is the excellent customer support help desk. Competing products require you to pay for support and then have the audacity to install pour quality technicians in the role. Cleo has very good support staff and support is included in the support contract. To top that off, Cleo support is willing to do a 3 way call including the other trading partner when problems arise and oftentimes my trading partner is using Cleo which makes it very easy for the tech to resolve. **What do you dislike about Cleo Integration Cloud?** The UI takes some time to learn, but once you do - it is very easy to add new trading partners and maintain certificates, etc.. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Many of our EDI customers move to AS2 to improve security over FTP. Our application servers do not support AS2 natively so I had to find software for that data exchange. **Official Response from Dylan Lee:** > Hi John, Thank you for the review! I've shared your comments with the integration experts on our Customer Experience team. They always appreciate the positive feedback and knowing that their work is really making a difference for our customers. Best, Dylan ### 28. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Cleo Integration Cloud?** Our company does not have a large EDI operation so the EDI role is just one small part. The best part of CIC is that it's very user-friendly so it works for users with very little experience. **What do you dislike about Cleo Integration Cloud?** There is nothing to dislike about it. It's a very simple application that takes very little to get used to it. I have had no issues with something not working so far. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Our connection to our trading partners is much more secure than it used to be and the file transfers happen with no errors or interruptions. We have not had a single issue with not getting a transmission or any transmission being delayed. **Official Response from Dylan Lee:** > Thank you for the review. Glad to hear that you are seeing user-friendly EDI success using Cleo Integration Cloud (CIC). Let us know if you'd like to share more detailed feedback. ### 29. DYLT Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Cleo Integration Cloud?** Their software is intuitive and upholds many communication standards. Additionally, their support makes opening cases easy as you can directly submit cases through the application. **What do you dislike about Cleo Integration Cloud?** I feel that the on-premise install of VLTrader utilizes a lot of resources and that each java instance can use up all of the available resources on the server. Once configured correctly, this issue can be mitigated to a degree. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We utilize Cleo VLTrader to handle nearly all of our Business to Business communications, where we receive and send data files. We also leverage the HTTP calls to run internal processes via webservices. **Official Response from Dylan Lee:** > Thank you for your review of CIC: Private Cloud Edition. Your feedback is important and has been passed on to our internal teams. Let us know if you would be interested in providing more detailed feedback on your ongoing experience with Cleo. Best, Dylan ### 30. Great Support Team! **Rating:** 5.0/5.0 stars **Reviewed by:** The Abingdon C. | Retail Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Cleo Integration Cloud?** I like that the website is user friendly **What do you dislike about Cleo Integration Cloud?** Would like more step-by-step training materials. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** How to manage product inventory and invoicing. ### 31. Best EDI Translator and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh V. | EDI Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Cleo Integration Cloud?** CLEO platform is user friendly; It has many features like Cockpit dashboard, Tracking mechanism, Cloud storage, CIC Studio for developing Maps are made much easier. Provide the best Customer service EST and IST time zone. It also has API environments. We've been using this system for more than three years. It is best at its price and functionality. **What do you dislike about Cleo Integration Cloud?** CLEO uses 3rd party SVN repositories, which doesn't give access, although we complete training for the CIC cloud edition. It could have been even more explicit training content with examples. **Recommendations to others considering Cleo Integration Cloud:** Cleo is straightforward and user friendly, robust and complete for any business size **What problems is Cleo Integration Cloud solving and how is that benefiting you?** CLEO has a reporting functionality, which can be scheduled. It saves time for me to reconcile the orders we receive and any outbound document sent for particular. It helps to manage our SLA. Cloud storage which another advantage. **Official Response from Dylan Lee:** > Hi Vignesh, Glad to hear that CIC's user-friendly developer experience along with the new time-savings you've seen in order reconciliation are making such a difference! I will be sure to share your additional feedback with our training team. Thank you for taking time to submit a review. Best, Dylan ### 32. Simple and fast EDI platform with realtime end-to-end visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Shaiwal M. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2022 **What do you like best about Cleo Integration Cloud?** Cleo is a robust EDI platform that has great capabilities to make business more productive and efficient. The documentation provided by Cleo is very helpful in integration, automation, and customizing prebuilt templates. The data workflow management by Cleo is great, and it can easily connect various endpoints through different protocols. It has an intuitive user interface with ease of use. **What do you dislike about Cleo Integration Cloud?** I don't have anything to dislike about Cleo Integration Cloud but I would recommend a little improvement in data mapping evaluation and mobile user interface as well. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** It is an intuitive and reliable application that saves time and cost in b2b and A2A data movement with great efficiency. The support team was extremely great and very helpful to assist in any type of issues and very knowledgeable. **Official Response from Dylan Lee:** > Hi Shaiwal, Glad to hear that your business is realizing productivity gains and seeing increased efficiency using Cleo Integration Cloud (CIC). Let us know if you'd like to share more detailed feedback on the developer experience or mobile UX with a member of our product management team. Thank you for the review! Dylan ### 33. Plenty of blame to go around **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Cleo Integration Cloud?** They continue to work with us to overcome the challenges we are experience with the platform. **What do you dislike about Cleo Integration Cloud?** It has been a rough road to get where we are. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Need to integrate with wholesalers and didn't want to build and maintain our own EDI infrastructure. ### 34. It does the job on what it offers **Rating:** 3.0/5.0 stars **Reviewed by:** Farh K. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Cleo Integration Cloud?** Complete Automation and Transformation of End to end data with Plugin connectors with Cloud Deployment. Protection against data leakage and APIs for fault tolerance. The email notifications are good, detailed and informational. The Processing speed is satisfactory and did not cause any delays or unconventional errors. Our Product had custom data set and needed extensive parsing before transferring. The application was easy to configure. **What do you dislike about Cleo Integration Cloud?** Integration on AWS was not possible; we had to rely on on-prem or their cloud ecosystem or on-prem. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** The Application has helped in assisting our suppliers, third party vendors data transfer with transparency, speed, and reliability across their legacy complex systems system of clients, providers, and supply chain partners. We were able to transfer secure employee data without successfully causing ### 35. Cleo is the best as a cloud integration solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Cleo Integration Cloud?** Cleo has the best cloud integration solutions, and there are a lot of things I like in this tool. The features I like the most are in Cleo are its ability to integrate most of the existing organizational applications and tools into one platform. It is the best management solution for EDI transactions. Integration and workflow processes are also easy to configure and can be done without any complicated coding. The user interface is easy and allows modification as per the user's job needs. **What do you dislike about Cleo Integration Cloud?** There are plenty of positives in this tool, and I didn't find anything to dislike about it. The only improvement I would like to see in Cleo Integration Cloud is a better UI for mobiles. **Recommendations to others considering Cleo Integration Cloud:** Cleo Integration Cloud has a lot of benefits and is a very cost-effective solution for business stability and growth. Anyone considering having a robust cloud integration solution in their organization, I would recommend CIC as the best option. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud has been very helpful in streamlining the multiple data sources at one place and automating the different tasks through workflows. The overall security and efficiency are commendable, and it also worked great as a collaboration tool. We also used CIC for BI analytics purposes, and it provides accurate results, which ultimately helped us in decision making and solving different business problems. Cleo Integration Cloud also benefitted us in monitoring live transactional events for real-time integrations. At the organizational level, Cleo Integration Cloud helped a lot in increasing overall efficiency and data security. **Official Response from Dylan Lee:** > Hi Muhammad, Thank you for the review! Great to know that you are recommending CIC to your peers. Best, Dylan ### 36. Excellent Support (Sales, Onboarding, Ongoing) and Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Cleo Integration Cloud?** The support team has been incredibly helpful and responsive, both to me as well as to our Trading Partner **What do you dislike about Cleo Integration Cloud?** I wouldn't say I dislike it per say, however the pick & pack functionality seems somewhat limiting. **Recommendations to others considering Cleo Integration Cloud:** Excellent product and support, great pricing! Go with DataTrans! **What problems is Cleo Integration Cloud solving and how is that benefiting you?** No problems as of yet. Benefits are a streamlined onboarding process & training and initial Trading Partner setup. ### 37. Cleo Integration Cloud provides a great integration and process management experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sandro Roberto L. | Auxiliar Administrativo, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Cleo Integration Cloud?** We got to know the tool through a partner of ours, who was already using it for integration, workflow and use of work and documentation in the cloud, in addition to expanding and automating sales, with a fantastic EDI solution, just everything we needed for our work to be able to flow quickly, stably and effectively. For us it was a wonderful option because the work teams, for sales, workflow were divided and with other attributions which made it possible for us to have delays in the return of sales, the financial part and the completion of work. Now everything is done in an automated way, and the results are obtained instantly, giving us real and accurate information of everything we have been doing. In addition, the support was fundamental for the implementation of the tool for us, guiding us, clearing doubts and helping us to make the tool work in an easy and friendly way. **What do you dislike about Cleo Integration Cloud?** There is nothing to discredit its use. On the contrary, it's been a big help in our organization bringing workflow, sales, financial results that we couldn't get so easily and reliably. It is a tool with a high price, but for what it provides and the results obtained from its use, the amount paid is perfectly understandable and valid. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We were able to obtain clear results from our sales, which before we had no real control, with flaws in stock information, payment receipts, etc. We've also managed to improve the workflow by getting tasks done very clearly, accurately and efficiently. In addition, the integration with our financial part worked decisively for the control of our business, the actual control of balance, payments, assets and the like. This has brought us more transparency internally and externally so that our customers can be clear on how we work financially. **Official Response from Dylan Lee:** > Hi Sandro, Thank you for the review! Love hearing about the impact real-time operational visibility is bringing your business along with the ROI you are already recognizing. Best, Dylan ### 38. Cleo is a complete solution to integrate your business **Rating:** 4.5/5.0 stars **Reviewed by:** Manish K. | Operation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Cleo Integration Cloud?** Ability to set up custom audit filters specific to our purposes. Easy to deploy changes to projects. A lot of new options and functionality are added regularly. **What do you dislike about Cleo Integration Cloud?** My only concern with the tool has been its limited functionality with posting files across platform boundaries. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Verstaile product and we are able to use it with receiving data and sending data internally and externally. A great and easy to use SFTP software bundle. Using Cleo for Communications with our EDI vendors that require AS2 communications. **Official Response from Dylan Lee:** > Thank you for the review. Your feedback is important and has been passed along to our internal teams. Please let us know if you would like to provide more detailed feedback with a member of Cleo's products team to discuss file posting capabilities. ### 39. Everyone that I have worked with at DataTrans has always been kind and extremely helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Misha P. | Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Cleo Integration Cloud?** I am able to get my issues resolved immediately. **What do you dislike about Cleo Integration Cloud?** I do not have any dislikes right now that i can think of. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Random issues with ASNs. ### 40. Best for B2B services and helps to manage EDI transaction **Rating:** 4.0/5.0 stars **Reviewed by:** Ankita C. | Software Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Cleo Integration Cloud?** Cleo integration cloud is one of the best cloud-based services that offer rich features to manage EDI transactions and B2B services. It has a friendly UI dashboard with plenty of rich-featured tools that are helpful to get analytic and easy to configure. It also helps to communicate or share information through different endpoints. It has a next-level security system that protects data information. **What do you dislike about Cleo Integration Cloud?** High price could be the only reason to dislike that high price not well for the small organization. Overall, It performs tremendous and helps to achieve business well. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo integration cloud helped us to share any size encrypt data file within the team or outside as well. It offers excellent customization in the dashboard and analytics tool. Cleo customer support was friendly and knowledgeable to resolve any level of difficulties or any integration issues. **Official Response from Dylan Lee:** > Hi Ankita, Happy to hear that the rich features and friendly UI in Cleo Integration Cloud is making it quicker and easier to securely connect with your trading partners and internal teams! Thanks for taking the time to submit a review. Best, Dylan ### 41. CLEO A GREAT PRODUCT and TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Cleo Integration Cloud?** Automate functions very smoothly behind the scenes. The customer support is extremely quick in responding and assisting with our issues. **What do you dislike about Cleo Integration Cloud?** There is plenty of technical coding that can be overwhelming at times. We are novices and inherited a some sophisticated code. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** The improvements are more on our technical side for us to learn more. We are looking to pursue the classes. **Official Response from Dylan Lee:** > Thank you for submitting a review! We know that complex integration challenges usually require sophisticated solutions. Have you checked out Cleo University? There are a wide variety of expert-led courses and certifications designed to help you master using Cleo Integration Cloud through hands-on development experience . Follow the link to the Solution Center below and look for the Training section to see all available courses. ### 42. Does the job with little fuss **Rating:** 5.0/5.0 stars **Reviewed by:** Glen G. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Cleo Integration Cloud?** Cleo gives us full control of our EDI infrastructure. We have a dedicated team who make all necessary implementations as we grow our customer base, and they work seamlessly across multiple protocols. **What do you dislike about Cleo Integration Cloud?** The downside to this is that Cleo requires a subject matter expert to really handle system administration; it's not something that I can just try to figure out for myself, but compared to the savings we're getting from not going through a VAN, it's worth it. **Recommendations to others considering Cleo Integration Cloud:** Make sure that it makes sense for your organization to handle EDI transactions within your own environment, rather than a VAN like Kleinschmidt. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We are getting timely 204s from our customers and seamlessly integrating them into our TMW Operations front-end for our ops staff to handle within minutes. We are able to book more loads in less time - that's huge for us. We are also starting to invoice customers as well through 210s, which is improving billing compliance. ### 43. Has bugs in CIC Express **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Cleo Integration Cloud?** - Good cloud idea. - Easy WEB interface. **What do you dislike about Cleo Integration Cloud?** - Limited FTP commands, not implemented Change Directory on FTP client. - Limited scheduling feature. - Has bugs when processes specific FTP commands, like a sequence of PUT commands If the bugs will be fixed I'll be happy to update my survey. Update 10/20/21 The bug with sequence of PUT commands is fixed. Now you can make a session like PUT 997*.* PUT 856*.* PUT 810*.* and all files started with 997 will be sent first, started with 856 - next, and 810 last. Still some features listed here are not available. I changed from 1 to 3 stars. **Recommendations to others considering Cleo Integration Cloud:** n/a **What problems is Cleo Integration Cloud solving and how is that benefiting you?** CIC supports new types of the security certificate. The software I used before was outdated. I like that CIC allows the FTP command scripts, but program bugs made this feature impossible to use. - some bugs are fixed as of 10/20/21. ### 44. CIC Review 2021 **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Cleo Integration Cloud?** A year ago, I liked the concept of leveraging a third party for mapping and support. A year later, and I now see advantages to having this back in-house. Not having to manage the platform is probably the best thing at this point. **What do you dislike about Cleo Integration Cloud?** The product is not as intuitive as it could be. The way objects are created and organized in the SVN repository does not lend itself to a new user easily figuring out how to build an end-to-end solution. Since learning how to troubleshoot errors in the Admin console, I typically research and resolve issues before the support team even acknowledges the error, which is disappointing when you're paying for support. While incremental improvement has been made concerning support, there's still much room for improvement. Concerning Cleo University: I've taken DT103 and CE203. DT103 was fine as an introduction to concepts. CE203 has much room for improvement. The class is taught as more of a "Watch me and do what I do as I'm doing it" approach with not enough end-of-day exercises to work through on one's own. Since the tool is not as intuitive as other mappers I've used, I found it difficult to absorb and retain the concepts. The course also concentrates on X12 EDI and flat files with only a passing mention to XML and API calls. IMHO, the teaching methodology and course material need updating. I suggested to our PM that Cleo consider offering a course with a maximum of 5 seats where students could build an end-to-end solution for deployment in their production environments. I attended such a class many years ago with Sterling Commerce (after taking all the prereqs), and it was INVALUABLE for solidifying everything I had learned in class to that point. **Recommendations to others considering Cleo Integration Cloud:** 1. Be prepared to prod the support team for a response. 2. If you plan to do any development yourself, be prepared for a steep learning curve in a non-intuitive environment. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We've eliminated KC charges for one of our integrations ### 45. Integration and business process management. **Rating:** 4.5/5.0 stars **Reviewed by:** Richard S. | Mergers and Acquisitions Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Cleo Integration Cloud?** Cleo is a great service, it is cloud-based and has a very attractive and intuitive user interface. It allows me to monitor, record and automate financial transactions, acquisitions and asset purchases. As our client portfolio grows, the reports provide us with new data that allows us to analyze the needs of these clients in more depth. **What do you dislike about Cleo Integration Cloud?** Support is sometimes slow to resolve problems. **Recommendations to others considering Cleo Integration Cloud:** I recommend professional help for the initial configurations. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Procurement management has been accelerated and automated. It provides detailed real-time reports that allow us to map out a coherent business strategy. It integrates very well with other applications we use. It helped us eliminate duplicates. It allows secure document exchange to speed up document validation. **Official Response from Dylan Lee:** > Hi Richard, Thank you for the feedback about your experience with Cleo's customer support organization. If you would like to know more about our assurances, support severity level definitions and response times, check out the Cleo product knowledge base - Solution Center. I've provided a direct link below. Simply click through, log in, and start to explore. Appreciate you taking the time to submit a review. Best, Dylan ### 46. Best in the range **Rating:** 4.5/5.0 stars **Reviewed by:** Tony Y. | Founder | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Cleo Integration Cloud?** Cleo Integration Cloud has the best customer service team who are ready to talk to you and answer inquiries with technically valid responses in a considerable short time. The Solution itself is scalable and the team will do all the work for you such as integrations with out solutions. The time it takes from the start of negotiation till the implementation is short as well. The Solution once implemented and kicked off will give you full control on the data. The training that is given to us wasnt time consuming and the ones who took the training were able to use the solution easily from the first time. In addition, the post sales team who gave us the training where so helpful and gave responses for each and every question we had. **What do you dislike about Cleo Integration Cloud?** You need to take appropriate training to be able to use the solution and sometimes its hard to understand some errors without getting back to the support team but other than that Cleo is simply perfect. **Recommendations to others considering Cleo Integration Cloud:** Cleo Integration Cloud is a professional solution backed up by a professional team. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Cleo Integration Cloud helps us manage our orders and helps delegate them to the appropriate vendor. It also integrates seamlessly with the ERP solution that we use internally. In short it gives us control on our client/vendor data in the way we need. ### 47. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Willie A. | Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Cleo Integration Cloud?** That is makes it much quickier and easier to update or change translation of custormer data to keep up with demands and new incoming customers. top notch software. **What do you dislike about Cleo Integration Cloud?** The training they offer could come with some more indepth guides on how processes work. We had to figure some things out by trial and error. But it is still fantastic compared to having to hand-code everything. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We are integrating new and changing existing customers over to cleo and it is allowing us to add much more functionality to our software. Saves times and energy. **Official Response from Jill Barlow:** > Hi Willie, Happy to hear that Cleo Integration Cloud is making it quicker and easier to keep up with customer demands! Thanks for taking the time to submit a review. Best, Jill ### 48. Solid Integration Platform at a Fraction of the Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Cleo Integration Cloud?** Cleo comes in various formats: SaaS, On-Prem, Mix?, and it can be used for EDI, (S)FTP, File transfers in and out, and is very easy for generalists to work with. Their support model gets any issues resolved within a few hours typically. **What do you dislike about Cleo Integration Cloud?** More exposure to future roadmaps and features would be valuable. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Very easy integration with all of our customers and partners without too much back and forth about technical details: increased productivity, decreased maintenance on EDI solutions, and set it and forget mentality for Integration. **Official Response from Dylan Lee:** > Thank you for the review. If you would like more information on upcoming capabilities and roadmap, keep an eye out for the next Products Roundtable webinar. This is a live event hosted by Cleo that welcomes customers to join, learn, and ask questions of the products team. ### 49. User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Cleo Integration Cloud?** Cleo has been user-friendly and easy to learn with their in-depth training. **What do you dislike about Cleo Integration Cloud?** The support is not always available and they tend to take a long time to respond to inquiries. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** Company integrations are made easier in a centralized location. It's quicker and easier for our customers. **Official Response from Dylan Lee:** > Thank you for the review. Your feedback on support has been shared with Cleo's customer experience team. ### 50. Cleo Integration Cloud is most efficient EDI & MFT solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Cleo Integration Cloud?** Cleo Integration Cloud has a lot of unique functions, which makes it a more effective and efficient cloud integration tool. It also provides extra functionalities than the other similar tools out there in the market. The best thing I found in Cleo is it's scalable and provides accurate insights of integrated data with analytics, which helps in more effective and efficient business decisions. The automated workflows and data update system is also a significant part of the tool and save time for multiple organizational tasks. The support staff is also very helpful and provides out-of-the-way support whenever needed. **What do you dislike about Cleo Integration Cloud?** There have been some integration issues at the early stages, but we sorted out the issues with the help of Cleo support teams, and everything went perfectly well after that. **Recommendations to others considering Cleo Integration Cloud:** Cleo integration cloud performs much more than a typical cloud integration platform and can help to increase overall data security and organizational efficiency. Organizations with large data transactions and resources must use it. **What problems is Cleo Integration Cloud solving and how is that benefiting you?** We use Cleo Integration Cloud as EDI, IB, MFT, OPDI, FTP, and A2S solution in our organization. Cleo has been great for real-time and scheduled reporting, application integrations, and managing big data and file transfers. It also helped us to exchange and validate documents among the users securely. We were also successful in avoiding data duplication issues in our organization through the AI system of Cleo. The encrypted file transfer using multiple protocols like A2S and HTTPS ensures extraordinary security for our organizational data. We also have integrated various applications and data resources with the Cleo integration cloud, and it solved the problem of finding and managing multiple data resources individually. **Official Response from Dylan Lee:** > Hi there, Thank you for the review! Great to hear about the impact CIC is making in your business through scalability, insights, and integrated analytics. Additionally, would you be interested in having a discussion on the specifics of workflow automation and how CIC is saving time and effort for your organization? Please reach out to products@cleo.com if you are available for a brief follow-on discussion. 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[SysPrompt](https://www.g2.com/products/sysprompt/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) ## Cleo Integration Cloud Features **Data** - Information Tracking - Data Duplication - Security - Scheduling **Data Delivery** - Load Balancing - Application Integration - File Transfer Acceleration - Content Routing **Functionality** - Data Exchange - Data Mapping **Development ** - Real-Time Integration - API Designer - Flow Designer - Pre-Built Connectors - Custom Connectors - Reusable connectors - Multi - tenant architecture **Logistics** - Scaling - Automation - Communication - Copy - Integration **Functionality** - Mobile Support - Encryption - Extensibility - Reporting and Analytics **Management** - Workflow Management - Exception Handling - Real Time Reporting **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - API Management **Governance** - Access Control - Compliance - Provisioning and Governance **Integrations** - Third Party Integration - BI Tools Integration **Security** - Data Encryption - Security Standards - Communication Protocol **Security** - Communication Protocols - EDI Standards **Integration Options** - Data Virtualization - Managed File Transfers - Big Data Processing - EDI **Core Transfer Infrastructure - Managed File Transfer (MFT)** - Load Balancing - File Transfer Acceleration - Application Integration - Content Routing **Support** - EDI Testing **Deployment ** - Hybrid - Cloud to Cloud **Platform Capabilities - Managed File Transfer (MFT)** - Encryption - Mobile Support - Reporting and Analytics - Extensibility **Security & Compliance Controls - Managed File Transfer (MFT)** - Access Control - Compliance - Provisioning and Governance **Intelligent Automation & AI - Managed File Transfer (MFT)** - Anomaly Detection - Automated Policy Enforcement - Predictive Resource Allocation - Intelligent Routing ## Top Cleo Integration Cloud Alternatives - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - 4.5/5.0 (655 reviews) - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.3/5.0 (654 reviews)