# Best Feedback Analytics Software

## How Many Feedback Analytics Software Products Does G2 Track?

**Total Products under this Category:** 259

### Category Stats (Sep 2026)

- **Average Rating:** 4.61/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Yellow Tokens (+0.87%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

_Last updated: September 01, 2026_

## How Does G2 Rank Feedback Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 41,800+ Authentic Reviews
- 259+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Feedback Analytics Software
 ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=23848&focus%5B%5D=15310&focus%5B%5D=73862&focus%5B%5D=150213&focus%5B%5D=62085)

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, Glassbox, AskNicely, ReputationStacker, Edge, and Resonate CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=glassbox&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=resonate-cx)

**Sponsored**

### EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-09-02T20%3A37%3A23Z&secure%5Bdisplayable_resource_id%5D=2506&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics&secure%5Btoken%5D=1dcbb7e7c356419d802eeed0f474678cfc91f1ab388725eca1014a9f8e6472b6&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url)

### [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 23,564

#### How Do G2 Users Rate SurveyMonkey?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.2/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SurveyMonkey?

- **Seller:** [SurveyMonkey](https://www.g2.com/sellers/surveymonkey)
- **Company Website:** www.surveymonkey.com
- **Year Founded:** 1999
- **HQ Location:** San Mateo, CA
- **Twitter:** @SurveyMonkey  
42,887 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd9247267ccd55807789afa880d51b75396e2443309c1a39fb63e518100c6ba1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsurveymonkey%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,390 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Teacher, Owner
- **Top Industries:** Education Management, Hospital & Health Care
- **Company Size:** 37% Small, 34% Medium

#### What Do G2 Reviewers Say About SurveyMonkey?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of SurveyMonkey, finding it quick and intuitive for creating surveys and gathering feedback.
- Users find SurveyMonkey's **ease of creation** exceptional, allowing quick and user-friendly survey development without technical skills.
- Users find SurveyMonkey **intuitive** , with its user-friendly design simplifying question creation and data analysis.
- Users love the **simplicity** of SurveyMonkey, enabling quick survey creation and analysis without technical skills.
- Users find SurveyMonkey **extremely easy to use** , making it a valuable tool for gathering and analyzing feedback.

##### Cons

- Users find SurveyMonkey to be **expensive** , particularly regarding limited features and costly customizations.
- Users find **limitations in the free plan** of SurveyMonkey, requiring payment for essential features and access to more responses.
- Users report **survey issues** such as limited logic, awkward mobile editing, and outdated templates affecting usability.
- Users find that **many advanced features are restricted** to higher-priced plans, limiting the functionality of free versions.
- Users express frustration with **limited customization** options in SurveyMonkey, affecting design and dataset manipulation capabilities.

#### What Are Recent G2 Reviews of SurveyMonkey?

**["Simple, User-Friendly Surveys with Clear Results"](https://www.g2.com/survey_responses/surveymonkey-review-13173431)**

**Rating:** 4.5/5.0 stars

_— DEEPAK M._

[Read full review](https://www.g2.com/survey_responses/surveymonkey-review-13173431)

**["User-Friendly with Strong Analytics, Some Licensing Frustrations"](https://www.g2.com/survey_responses/surveymonkey-review-13144960)**

**Rating:** 4.5/5.0 stars

_— Ramin E._

[Read full review](https://www.g2.com/survey_responses/surveymonkey-review-13144960)

#### What Are G2 Users Discussing About SurveyMonkey?

- [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) - 6 comments
- [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes
- [What is SurveyMonkey?](https://www.g2.com/discussions/what-is-surveymonkey) - 3 comments, 1 upvote
- [Is SurveyMonkey safe to use?](https://www.g2.com/discussions/is-surveymonkey-safe-to-use) - 2 comments
- [How do you write a good market research survey?](https://www.g2.com/discussions/how-do-you-write-a-good-market-research-survey)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,094

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.7/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Birdeye, appreciating its intuitive navigation and efficient support team.
- Users appreciate the **efficiency in managing reviews** with Birdeye, making feedback response quick and streamlined.
- Users appreciate the **efficiency in review management** offered by Birdeye, streamlining customer feedback in one platform.
- Users appreciate the **fast and responsive customer support** provided by Birdeye, enhancing their overall experience.
- Users appreciate the **centralized platform** of Birdeye, simplifying patient engagement and reputation management efficiently.

##### Cons

- Users feel the lack of **missing features** limits Birdeye's potential, wishing for more reports and integrations.
- Users notice the **need for improvement in the AI chatbot** , as it struggles with complex queries and implementation issues.
- Users find the **dashboard challenging to navigate** , especially when managing multiple locations and utilizing the search function.
- Users experience a noticeable **learning curve** with Birdeye, especially when navigating its features initially.
- Users note that Birdeye has **limited features** for review management, impacting the effectiveness of customer interactions.

#### What Are Recent G2 Reviews of Birdeye?

**["Efficient, Centralized Review Management That Actually Saves Time"](https://www.g2.com/survey_responses/birdeye-review-9135583)**

**Rating:** 5.0/5.0 stars

_— Maura R._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-9135583)

**["Connect with customers, grow reviews, and manage feedback with Birdeye."](https://www.g2.com/survey_responses/birdeye-review-11214173)**

**Rating:** 5.0/5.0 stars

_— Melissa F._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-11214173)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/

**Average Rating:** 4.5/5.0

**Total Reviews:** 207

#### How Do G2 Users Rate Medallia Customer Experience?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.4/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Medallia Customer Experience?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Company Website:** www.medallia.com
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,039 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality, Financial Services
- **Company Size:** 64% Large, 21% Medium

#### What Do G2 Reviewers Say About Medallia Customer Experience?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **closed loop feedback process** in Medallia, enhancing organizational engagement from all levels.
- Users appreciate the **ease of use** of Medallia Customer Experience, enjoying its smooth setup and digestible data analysis.
- Users appreciate the **ease of use and AI integration** of Medallia, enhancing data management and actionable insights.
- Users appreciate the **high touch client service** of Medallia Customer Experience, valuing responsive support and actionable insights.
- Users appreciate the **grounded insights** provided by Medallia Customer Experience, enhancing collaboration and data democratization.

##### Cons

- Users find the **steep learning curve** of Medallia challenging, requiring significant time to master its features.
- Users feel that Medallia's AI capabilities are **behind compared to competitors** , impacting onboarding and text analytics customization.
- New users may face a **challenging learning curve** due to the platform's complexity and feature abundance.
- Users find **limitations in features** and manual effort needed complicates feedback management, delaying valuable insights.
- Users feel that **engagement reporting and onboarding** processes need enhancements for a better overall experience.

#### What Are Recent G2 Reviews of Medallia Customer Experience?

**["Powerful Customer Insights with Real-Time Actionability"](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)**

**Rating:** 5.0/5.0 stars

_— Shivraj P._

[Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)

**["A Powerful Platform to Centralize and Act on Customer Feedback"](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116)**

**Rating:** 5.0/5.0 stars

_— Santiago G._

[Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116)

#### What Are G2 Users Discussing About Medallia Customer Experience?

- [What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback)
- [What is Medallia Customer Experience used for?](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for)

### [Glassbox](https://www.g2.com/products/glassbox/reviews)

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

**Average Rating:** 4.9/5.0

**Total Reviews:** 788

#### How Do G2 Users Rate Glassbox?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.9/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.9/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Glassbox?

- **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox)
- **Company Website:** www.glassbox.com
- **Year Founded:** 2010
- **HQ Location:** London
- **Twitter:** @GlassboxDigital  
1,803 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website)  
280 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Analyst, Product Owner
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 77% Large, 18% Medium

#### What Do G2 Reviewers Say About Glassbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in Glassbox for efficiently accessing and analyzing recorded sessions.
- Users value the **ease of accessing session replays** , enhancing operations and providing insights into user experiences.
- Users benefit from **immediate insights** with Glassbox, enabling timely actions and identifying revenue opportunities efficiently.
- Users value the **recorded sessions and heat maps** for enhancing user experience and optimizing feature placement effectively.
- Users value the **deep insights into customer journeys** that Glassbox provides, enhancing website optimization and user experience.

##### Cons

- Users face **session issues** , including split links, limited history, and slow query response times affecting overall usability.
- Users find the **navigation icons not intuitive** , making it difficult to understand their functions within Glassbox.
- Users find the **session management cumbersome** , as it can be overwhelming and lacks adequate capture reliability.
- Users find the **learning curve challenging** , noting the need for improved training and easier access to documentation.
- Users feel the lack of **missing features** , such as advanced reporting options and data query capabilities in Glassbox.

#### What Are Recent G2 Reviews of Glassbox?

**["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)**

**Rating:** 5.0/5.0 stars

_— ADITYA T._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027)

**["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)**

**Rating:** 4.0/5.0 stars

_— Basma K._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865)

#### What Are G2 Users Discussing About Glassbox?

- [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for)

### [AskNicely](https://www.g2.com/products/asknicely/reviews)

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,030

#### How Do G2 Users Rate AskNicely?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10)

#### Who Is the Company Behind AskNicely?

- **Seller:** [AskNicely](https://www.g2.com/sellers/asknicely)
- **Company Website:** www.asknicely.com
- **Year Founded:** 2014
- **HQ Location:** Portland, OR
- **Twitter:** @asknicely  
2,316 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0b9fb8c18ad9dd08f3e5cd84b9aaada7792e9657441d98b50b03170bab921df&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fask-nicely%2F&secure%5Burl_type%5D=linkedin_company_website)  
59 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Medium, 43% Small

#### What Do G2 Reviewers Say About AskNicely?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of AskNicely, thanks to its intuitive interface and straightforward setup process.
- Users highlight the **exceptional customer support** from AskNicely, ensuring all inquiries and needs are promptly addressed.
- Users appreciate the **ease of collecting actionable customer feedback** with AskNicely, enhancing coaching and performance reporting.
- Users appreciate the **real-time visibility** AskNicely offers, enhancing customer service and overall effectiveness in managing feedback.
- Users appreciate the **easy setup** of AskNicely, finding it straightforward and seamless for client engagement.

##### Cons

- Users find the **difficult reporting** of AskNicely hampers their ability to manage feedback effectively and efficiently.
- Users find the **survey limitations** frustrating, especially regarding contact deletion and low response rates.
- Users find **limited customization options** frustrating, impacting their ability to adapt surveys and dashboards to their needs.
- Users dislike the **manual processes** required for managing contacts and reporting, which can be time-consuming and inefficient.
- Users feel that AskNicely requires **improvement in shout out functionality** and better integration with other systems.

#### What Are Recent G2 Reviews of AskNicely?

**["A Game-Changer for Customer Feedback - AskNicely Earns Five Stars!"](https://www.g2.com/survey_responses/asknicely-review-9104823)**

**Rating:** 5.0/5.0 stars

_— Dante B._

[Read full review](https://www.g2.com/survey_responses/asknicely-review-9104823)

**["Very user-friendly and gets the job done!"](https://www.g2.com/survey_responses/asknicely-review-7865358)**

**Rating:** 5.0/5.0 stars

_— Raymond C C._

[Read full review](https://www.g2.com/survey_responses/asknicely-review-7865358)

#### What Are G2 Users Discussing About AskNicely?

- [What is AskNicely used for?](https://www.g2.com/discussions/what-is-asknicely-used-for)

### [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews)

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win.

**Average Rating:** 4.8/5.0

**Total Reviews:** 203

#### How Do G2 Users Rate Edge?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.4/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Edge?

- **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27)
- **Year Founded:** 2019
- **HQ Location:** Elk Grove, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c33c3162ee62bf5061182cedb7f8f5243015d8f4372bf6124d6d70fe69cc54c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feyerate%2F&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Budtender, General Manager
- **Top Industries:** Retail, Health, Wellness and Fitness
- **Company Size:** 65% Small, 29% Medium

#### What Do G2 Reviewers Say About Edge?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **engaging internal competitions** and quick support from Edge, enhancing motivation and employee satisfaction.
- Users commend the **quick and efficient customer support** of Edge, especially praising representatives like Timber and Jaslyn.
- Users value the **ease of use** of Edge, highlighting its effectiveness and seamless experience for problem resolution.
- Users love how Edge enhances their service with **increased employee engagement** and boosts customer reviews significantly.
- Users value the **ease of navigation** in Edge, complemented by responsive customer support and helpful staff.

##### Cons

- Users report **poor customer support** due to complicated login issues and delays in receiving assistance for account problems.
- Users experience **delays** with deposits and transfers, sometimes taking much longer than expected.
- Users experience a **steep learning curve** with Edge, especially with account setups and monthly cap details.
- Users find it frustrating that the **missing features** like transferable reviews and balance limitations affect usability.
- Users experience **review management challenges** , needing support for moving reviews and understanding the process better.

#### What Are Recent G2 Reviews of Edge?

**["A Great Asset for Resolving Client Issues and Boosting Google Ratings"](https://www.g2.com/survey_responses/edge-review-12884201)**

**Rating:** 5.0/5.0 stars

_— Darryl L._

[Read full review](https://www.g2.com/survey_responses/edge-review-12884201)

**["Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost"](https://www.g2.com/survey_responses/edge-review-13024000)**

**Rating:** 5.0/5.0 stars

_— Jared H._

[Read full review](https://www.g2.com/survey_responses/edge-review-13024000)

#### What Are G2 Users Discussing About Edge?

- [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment

### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

**Average Rating:** 4.9/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate ReputationStacker?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ReputationStacker?

- **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Owner
- **Top Industries:** Consumer Services, Hospital & Health Care
- **Company Size:** 53% Small, 34% Medium

#### What Do G2 Reviewers Say About ReputationStacker?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ReputationStacker to be **simple and easy to use** , enabling effortless integration and effective review collection.
- Users value the **ease of use** of ReputationStacker, finding it simplifies online reputation management effortlessly.
- Users praise the **automation of review collection** by ReputationStacker, enhancing their online reputation management effortlessly.
- Users love the **automation** of ReputationStacker, effortlessly collecting reviews and saving time across multiple locations.
- Users appreciate the **easy setup** of ReputationStacker, seamlessly integrating with systems for hassle-free reputation management.

##### Cons

- Users experience **connection issues** with ReputationStacker, but appreciate the strong onboarding support provided.
- Users find the **difficult learning** curve in combining filters frustrating, wishing for better documentation and guidance.
- Users find the **costly extra charges** for exceeding the text message limit frustrating and inconvenient.
- Users find **filtering options confusing** when multiple criteria are combined, highlighting a need for better documentation.
- Users appreciate the **filtering limitations** of ReputationStacker, expressing a need for better guidance on combining multiple options.

#### What Are Recent G2 Reviews of ReputationStacker?

**["All-in-One Reputation and Patient Experience Management Made Easy"](https://www.g2.com/survey_responses/reputationstacker-review-13401133)**

**Rating:** 5.0/5.0 stars

_— Carla M._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13401133)

**["Outstanding Support and a Truly Full Multi-Location Reputation Management Suite"](https://www.g2.com/survey_responses/reputationstacker-review-13395813)**

**Rating:** 5.0/5.0 stars

_— Alison B._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13395813)

#### What Are G2 Users Discussing About ReputationStacker?

- [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment

### [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews)

Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 332

#### How Do G2 Users Rate Hotjar by Contentsquare?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.8/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Hotjar by Contentsquare?

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare  
6,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,687 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Digital Marketing Specialist
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 52% Small, 37% Medium

#### What Do G2 Reviewers Say About Hotjar by Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Hotjar, finding it straightforward to set up and understand for improving UX.
- Users value the **easy setup and insightful features** of Hotjar, significantly enhancing their understanding of user experience.
- Users value the **comprehensive heatmaps** of Hotjar, which provide crucial visual insights into user interactions and issues.
- Users find **Hotjar's helpful insights** essential for identifying UX issues and improving website performance effectively.
- Users find the **easy setup** of Hotjar beneficial for quickly gaining insights into user behavior and experience.

##### Cons

- Users often face a **steep learning curve** with Hotjar, which can hinder initial adoption and feature utilization.
- Users experience **missing features** in Hotjar, with inaccurate heatmaps and limited analytics hindering overall effectiveness.
- Users find the **difficult filtering** options in Hotjar frustrating, particularly when managing high volumes of recordings.
- Users note that Hotjar can be quite **expensive** , especially with pricing based on individual features for growing businesses.
- Users experience **filtering issues** with Hotjar, as data segmentation can be complicated and less intuitive.

#### What Are Recent G2 Reviews of Hotjar by Contentsquare?

**["Hotjar Makes Understanding User Behavior Fast and Intuitive"](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12902944)**

**Rating:** 4.5/5.0 stars

_— Natanael G._

[Read full review](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12902944)

**["Robust Insights, Exceptional Support"](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-13229455)**

**Rating:** 5.0/5.0 stars

_— Tiberiu A._

[Read full review](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-13229455)

#### What Are G2 Users Discussing About Hotjar by Contentsquare?

- [What is Hotjar used for?](https://www.g2.com/discussions/what-is-hotjar-used-for) - 1 upvote

### [Resonate CX](https://www.g2.com/products/resonate-cx/reviews)

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.

**Average Rating:** 4.6/5.0

**Total Reviews:** 501

#### How Do G2 Users Rate Resonate CX?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.9/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Resonate CX?

- **Seller:** [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions)
- **Company Website:** www.resonate.cx
- **Year Founded:** 2001
- **HQ Location:** North Sydney, Australia
- **Twitter:** @ResonateAU  
214 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb84df1fa126d2b89f8cb934f5098c11934405b8e861db7e6a34508537469fc7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresonate-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Store Manager, Store manager
- **Top Industries:** Retail, Education Management
- **Company Size:** 35% Small, 35% Large

#### What Do G2 Reviewers Say About Resonate CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Resonate CX, finding it efficient for viewing reports and trends.
- Users find Resonate CX to be a **helpful management tool** , enhancing team training and providing valuable insights.
- Users appreciate the **efficient feedback management** of Resonate CX, enabling significant improvements in customer experience and retention.
- Users value the **impactful customer feedback** from Resonate CX, enhancing their ability to improve customer experiences effectively.
- Users appreciate the **quick insights generation** of Resonate CX, enabling them to identify improvement areas effectively.

##### Cons

- Users express frustration over **scoring system issues** that lead to inaccurate score representation despite positive experiences.
- Users face challenges with **inadequate feedback** due to delays and irrelevant responses impacting score improvement.
- Users face challenges with **reporting issues** as false claims affect NPS and some stats are not live.
- Users express concerns over **survey issues** , highlighting a need for more transparency and constructive feedback mechanisms.
- Users find the interface **not intuitive** , leading to confusion with navigation and data relevance on Resonate CX.

#### What Are Recent G2 Reviews of Resonate CX?

**["Resonate Feedback"](https://www.g2.com/survey_responses/resonate-cx-review-10601632)**

**Rating:** 4.5/5.0 stars

_— Nick G._

[Read full review](https://www.g2.com/survey_responses/resonate-cx-review-10601632)

**["Resonate CX Turns Supporter Feedback Into Actionable Insights"](https://www.g2.com/survey_responses/resonate-cx-review-13249468)**

**Rating:** 5.0/5.0 stars

_— Minahil A._

[Read full review](https://www.g2.com/survey_responses/resonate-cx-review-13249468)

### [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews)

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

**Average Rating:** 4.8/5.0

**Total Reviews:** 86

#### How Do G2 Users Rate TheySaid?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.8/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind TheySaid?

- **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc)
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, California
- **Twitter:** @TheySaidHQ  
18 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6aeac6ee2bc5437314869df64f7196445c9e486eea502edd5d1ee3556cd8509&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnuffsaid&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 33% Medium

#### What Do G2 Reviewers Say About TheySaid?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **adaptive and coherent AI** in TheySaid, noting its insightful responses enhance their experience.
- Users appreciate the **ease of use** of TheySaid, highlighting its simplicity and great overall experience.
- Users find the **ease of use** of TheySaid refreshing, making their experience smooth and enjoyable.
- Users value the **efficiency** of TheySaid, noting its practical fit for various business needs.
- Users found the AI to be **adaptive, coherent, and insightful** , enhancing their overall experience with TheySaid.

##### Cons

- Users feel that incorporating **visual graphics for reporting** in TheySaid would greatly enhance their experience.
- Users find **difficult reporting** to be a challenge, lacking helpful visual graphics for data presentation.
- Users feel that the **limited reporting options** hinder effective data visualization and analysis within TheySaid.
- Users feel that the **reporting is poor** , lacking visual graphics for better data comprehension and analysis.

#### What Are Recent G2 Reviews of TheySaid?

**["AI-Assisted Research That Delivers Deeper Respondent Insights"](https://www.g2.com/survey_responses/theysaid-review-13365754)**

**Rating:** 5.0/5.0 stars

_— Byron E._

[Read full review](https://www.g2.com/survey_responses/theysaid-review-13365754)

**["Gives insights on real customer voices on pricing"](https://www.g2.com/survey_responses/theysaid-review-12970418)**

**Rating:** 5.0/5.0 stars

_— Sohaib F._

[Read full review](https://www.g2.com/survey_responses/theysaid-review-12970418)

### [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)

SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,025

#### How Do G2 Users Rate SurveySparrow?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SurveySparrow?

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Company Website:** surveysparrow.com
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow  
904 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=248da59de43d290d61a268b03f756c7baccd51a41fd31fe328358aeb784d8fa4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13253328&secure%5Burl_type%5D=linkedin_company_website)  
412 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 25% Medium

#### What Do G2 Reviewers Say About SurveySparrow?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive and engaging interface** of SurveySparrow, making survey creation quick and seamless.
- Users find SurveySparrow **very helpful** , enhancing engagement and making customer outreach easier with its advanced features.
- Users appreciate the **clean and engaging user interface** of SurveySparrow, which enhances survey creation and response rates.
- Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.
- Users appreciate the **intuitive design** of SurveySparrow, enhancing engagement and making survey creation effortless.

##### Cons

- Users find the **reporting options limited** , making quick analysis and export cumbersome for their regular survey needs.
- Users find **difficult reporting** a challenge, citing limited options and inconvenient export features for daily use.
- Users find **limited customization** options in SurveySparrow, requiring advanced skills for deeper modifications and reporting enhancements.
- Users find the **limited reporting** capabilities of SurveySparrow an obstacle for in-depth analysis and comparison.
- Users find the product **expensive** due to necessary upgrades for advanced features and Enterprise plan requirements.

#### What Are Recent G2 Reviews of SurveySparrow?

**["SurveySparrow helped us segment feedback without losing confidentiality"](https://www.g2.com/survey_responses/surveysparrow-review-13308131)**

**Rating:** 4.5/5.0 stars

_— Anna H._

[Read full review](https://www.g2.com/survey_responses/surveysparrow-review-13308131)

**["SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback"](https://www.g2.com/survey_responses/surveysparrow-review-12780059)**

**Rating:** 5.0/5.0 stars

_— Sidharth B._

[Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059)

#### What Are G2 Users Discussing About SurveySparrow?

- [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights)
- [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments

### [Featurebase](https://www.g2.com/products/featurebase/reviews)

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

**Average Rating:** 4.7/5.0

**Total Reviews:** 50

#### How Do G2 Users Rate Featurebase?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Featurebase?

- **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase)
- **Year Founded:** 2021
- **HQ Location:** Tallinn, EE
- **Twitter:** @FeaturebaseHQ  
2,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=000a74799ed1ce8d2a384250d35e468e5467c87d814a939a59fc7b864bf98707&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeaturebaseapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 90% Small, 8% Medium

#### What Do G2 Reviewers Say About Featurebase?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive and versatile features** of Featurebase, enhancing usability and valuable feedback collection.
- Users find **Featurebase's ease of use** enhances their experience, allowing quick setup and intuitive feedback collection.
- Users appreciate the **ease of use and extensive features** of Featurebase, making it a powerful all-in-one solution.
- Users praise the **responsive customer support** of Featurebase, noting helpfulness and effective communication throughout their experience.
- Users value the **intuitive feedback management** of Featurebase, facilitating easy collection and prioritization of customer insights.

##### Cons

- Users find **missing features** such as limited customization, basic analytics, and lack of mobile ticket responses frustrating.
- Users face **limited features** in lower plans, restricting access to essential tools and scalability for startups.
- Users face **various limitations** with Featurebase, including bugs, poor integration, and frustration over lack of prioritization options.
- Users note the **limited customization options** for branding and workflows, affecting flexibility for specific needs.
- Users find the **limited functionality** of Featurebase a drawback, lacking deeper insights and flexibility in automation.

#### What Are Recent G2 Reviews of Featurebase?

**["Great product, even better team behind it"](https://www.g2.com/survey_responses/featurebase-review-12446036)**

**Rating:** 5.0/5.0 stars

_— Nunzio M._

[Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036)

**["Featurebase: An All-in-One Hub with Truly Helpful AI Support"](https://www.g2.com/survey_responses/featurebase-review-12625175)**

**Rating:** 5.0/5.0 stars

_— Rishikesh R._

[Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175)

### [Chattermill](https://www.g2.com/products/chattermill/reviews)

Chattermill is the AI-native customer experience intelligence and Voice of Customer platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 236

#### How Do G2 Users Rate Chattermill?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.4/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Chattermill?

- **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill)
- **Year Founded:** 2015
- **HQ Location:** London
- **Twitter:** @ChattermillAI  
460 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d74c2a4d9f3274c1f06539a6eb989c4d31b2029de64343d6b01930fb2b7d0fd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9443815%2F&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Retail, Financial Services
- **Company Size:** 48% Medium, 45% Large

#### What Do G2 Reviewers Say About Chattermill?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training.
- Users value the **ease of managing customer feedback** with Chattermill, enhancing service and decision-making significantly.
- Users value Chattermill for delivering **customer insights** that enhance service quality and drive business growth effectively.
- Users find Chattermill's **insight generation** invaluable for analyzing feedback, leading to targeted improvements and customer-focused development.
- Users value the **streamlined feedback organization** in Chattermill, making performance analysis intuitive and efficient.

##### Cons

- Users note **insufficient information** in Chattermill, highlighting needs for better AI sensitivity, translations, and detailed definitions.
- Users find the interface **not intuitive** , making navigation and workflow integration challenging and cumbersome.
- Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience.
- Users highlight **inaccuracy issues** in Chattermill, noting the need for careful human review of insights.
- Users find **Chattermill's complexity challenging** , especially with dropdown navigation and keyword search limitations affecting usability.

#### What Are Recent G2 Reviews of Chattermill?

**["Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights"](https://www.g2.com/survey_responses/chattermill-review-12772265)**

**Rating:** 4.5/5.0 stars

_— Florent J._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265)

**["Intuitive Feedback Analysis with Room for Deeper Insights"](https://www.g2.com/survey_responses/chattermill-review-10437099)**

**Rating:** 4.0/5.0 stars

_— Thomas Z._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099)

#### What Are G2 Users Discussing About Chattermill?

- [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment

### [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews)

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.

**Average Rating:** 4.4/5.0

**Total Reviews:** 434

#### How Do G2 Users Rate Calabrio ONE?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Calabrio ONE?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Risk Investigator, Customer Service Representative
- **Top Industries:** Consumer Services, Hospital & Health Care
- **Company Size:** 52% Medium, 36% Large

#### What Do G2 Reviewers Say About Calabrio ONE?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Calabrio ONE, enhancing operational efficiency and streamlining various processes effortlessly.
- Users find that Calabrio ONE improves **operational efficiency** , transforming time-consuming tasks into quick, effortless processes.
- Users value the **ease of use** and regular updates of Calabrio ONE, enhancing productivity and customer service.
- Users value the **flexible scheduling feature** of Calabrio ONE, enhancing agent satisfaction in dynamic work environments.
- Users appreciate the **simplicity and efficiency of Calabrio ONE's customer support** , enhancing decision-making and performance insights.

##### Cons

- Users face **inadequate reporting** , with confusing Insights, incorrect data, and frustrating technical issues affecting usability.
- Users frequently face **poor reporting** challenges with Calabrio ONE, contributing to frustration and lack of confidence in analytics.
- Users express concerns about **missing features** , citing issues like unclear subscription management and limited data visibility.
- Users often face **inaccurate data analysis** with Calabrio ONE, leading to confusion and lack of confidence in reporting.
- Users find the **platform not intuitive** , struggling with navigation, training, and IT issues affecting usability.

#### What Are Recent G2 Reviews of Calabrio ONE?

**["Calabrio ONE Delivers Effective Workforce Management and Analytics"](https://www.g2.com/survey_responses/calabrio-one-review-13357503)**

**Rating:** 4.0/5.0 stars

_— Akram K._

[Read full review](https://www.g2.com/survey_responses/calabrio-one-review-13357503)

**["Clear, Intuitive Scheduling with AI-Powered Shift Adjustments"](https://www.g2.com/survey_responses/calabrio-one-review-13203653)**

**Rating:** 4.5/5.0 stars

_— Meint A._

[Read full review](https://www.g2.com/survey_responses/calabrio-one-review-13203653)

#### What Are G2 Users Discussing About Calabrio ONE?

- [What is Calabrio ONE used for?](https://www.g2.com/discussions/what-is-calabrio-one-used-for) - 1 upvote
- [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment
- [Is calabrio owned by Cisco?](https://www.g2.com/discussions/is-calabrio-owned-by-cisco)
- [What does calabrio one do?](https://www.g2.com/discussions/what-does-calabrio-one-do)
- [How much does calabrio cost?](https://www.g2.com/discussions/how-much-does-calabrio-cost)

### [Sprig](https://www.g2.com/products/sprig/reviews)

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

**Average Rating:** 4.3/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate Sprig?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.6/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 7.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 5.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Sprig?

- **Seller:** [Sprig](https://www.g2.com/sellers/sprig)
- **Company Website:** www.sprig.com
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @Sprig  
2,085 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe64b0b796898f4e2ef43f28f7613c0c1ee596a4a159c7ad769c02831bdd3d82&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18717471&secure%5Burl_type%5D=linkedin_company_website)  
260 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Product Designer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 61% Medium, 28% Large

#### What Do G2 Reviewers Say About Sprig?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **easy setup** of Sprig, making it accessible for non-technical individuals and efficient for insights.
- Users find Sprig's **ease of use** refreshing, appreciating its intuitive setup and seamless integration with tools like Slack.
- Users love Sprig for its **intuitive usability** , making it easy to gather valuable customer feedback efficiently.
- Users praise the **responsive customer support** of Sprig, making assistance readily available during technical challenges.
- Users find Sprig **helpful** for its simple installation and intuitive design, enhancing ease of use for everyone.

##### Cons

- Users face issues with **survey navigation and logic** , making it challenging to extract meaningful insights.
- Users struggle with **survey limitations** , facing navigation issues, lack of informative responses, and potential high costs.
- Users find the **clutter of unnecessary features** in Sprig hampers their experience and usability of the product.
- Users face challenges with **data inaccuracy** in Sprig, as export formatting and billing clarity can be frustrating.
- Users find Sprig's **limited features** frustrating, often making navigation and data utilization challenging and inefficient.

#### What Are Recent G2 Reviews of Sprig?

**["AI-Powered Insights Transform Our Customer Feedback"](https://www.g2.com/survey_responses/sprig-review-9451308)**

**Rating:** 5.0/5.0 stars

_— Bharat D._

[Read full review](https://www.g2.com/survey_responses/sprig-review-9451308)

**["Intuitive and Efficient Navigation for User Research"](https://www.g2.com/survey_responses/sprig-review-13161644)**

**Rating:** 5.0/5.0 stars

_— Andre S._

[Read full review](https://www.g2.com/survey_responses/sprig-review-13161644)

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[Browse Feedback Analytics Themes](/categories/feedback-analytics/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

- Centralize customer feedback collected from multiple sources and channels
- Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
- Provide dashboards and visualizations for text data
- Integrate with review sites, survey tools, or help desks through which users can source customer feedback

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image")](https://www.g2.com/products/surveymonkey/reviews)[SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)[4.4/5(23,908)](https://www.g2.com/products/surveymonkey/reviews) | Structured feedback collection with automated response analytics | "User-Friendly with Strong Analytics, Some Licensing Frustrations" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,225)](https://www.g2.com/products/birdeye/reviews) | Multi-location review aggregation with AI-sentiment analytics | "Efficient, Centralized Review Management That Actually Saves Time" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image")](https://www.g2.com/products/medallia-customer-experience/reviews)[Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)[4.5/5(210)](https://www.g2.com/products/medallia-customer-experience/reviews) | Cross-channel VOC analytics with AI-driven text categorization | "A Powerful Platform to Centralize and Act on Customer Feedback" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image")](https://www.g2.com/products/glassbox/reviews)[Glassbox](https://www.g2.com/products/glassbox/reviews)[4.9/5(809)](https://www.g2.com/products/glassbox/reviews) | Digital friction diagnosis via tagless session replay | "Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_495885f44c668c68e38ce3dff3b97498/eyerate-reviews-edge.png "Product Avatar Image")](https://www.g2.com/products/eyerate-reviews-edge/reviews)[Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews)[4.8/5(206)](https://www.g2.com/products/eyerate-reviews-edge/reviews) | Named-employee review attribution with negative-feedback interception | "A Great Asset for Resolving Client Issues and Boosting Google Ratings" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3409641711f770a43598e0ef6d37e6e1/hotjar-by-contentsquare.png "Product Avatar Image")](https://www.g2.com/products/hotjar-by-contentsquare/reviews)[Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews)[4.3/5(345)](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | Behavioral session insights with intercept-survey feedback | "Hotjar Makes Understanding User Behavior Fast and Intuitive" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9ff3cbdaa71ecef9e34b1c87d222a677/resonate-cx.png "Product Avatar Image")](https://www.g2.com/products/resonate-cx/reviews)[Resonate CX](https://www.g2.com/products/resonate-cx/reviews)[4.6/5(507)](https://www.g2.com/products/resonate-cx/reviews) | Close-the-loop NPS with AI-driven driver analysis | "Resonate Feedback" |

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