Cisco Webex Teams

Cisco Webex Teams

4.3
(354)

Webex Teams is here to help you transform how work gets done, not just enable team chat. Webex Teams is an app for continuous teamwork that brings crystal-clear video meetings, group messaging, file sharing, calling and whiteboarding so your teams can work anytime, on any device, with anyone, across any workstream.

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Showing 354 Cisco Webex Teams reviews
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What Video Conferencing solution do you use?

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Mouhamadou N.
Validated Reviewer
Verified Current User
Review Source

"Worth using"

What do you like best?

Cisco Webex Teams provide various sets of web conferencing services. It means segmenting the experiences into several appropriate contexts. As a result, we can position solution offerings optimized for different use cases. At the same time, they maintain a common interface and intuitive features. Meeting Center, Training Center, and Event Center are the most important ones to use since they constantly break groups. This software is regularly updated and possesses great functionalities such as an awesome mobile app.

What do you dislike?

The recording management is very poor and there are way too many clients components to understand and master. Storages of recorded meetings are highly charged and administration management needs big improvement. There is no way to automatically process all the recorded meetings. As a result, our company has to manually perform such task, thus giving us a very outdated content. Consequently, we lose money since the charges are made by the GB

Recommendations to others considering the product:

Do not work with Verizon since its unreliability has caused us integration issues.between instant meetings and Webex sessions.

What problems are you solving with the product? What benefits have you realized?

Partner/Supplier relations and business process agility are greatly improved. The cost of the management has greatly decreased and internal/operational efficiencies have been created. The time to market has also been getting shorter and shorter.

Kamran A.
Validated Reviewer
Verified Current User
Review Source

"Communication is the success"

What do you like best?

Communication is the success and Cisco Webex Teams is a great tool for teams to communicate and collaborate with each other in one place. All the updates are regularly shared with team so all remain updated. It is simple to install and get started. The interface is also very easy to use. The best thing it is free to use with all rich features and a good brand behind it.

What do you dislike?

Sometimes it takes time to load the application and makes to wait.

Recommendations to others considering the product:

Train the users about the features of Cisco Webex Teams and then start implementation. A lot of confusions will be removed only by Training.

What problems are you solving with the product? What benefits have you realized?

We shifted all employees who do not have a paid solution for communication to Webex Teams. It has saved the cost and made communication a lot easier for all. Also it has reduced unnecessary emails between employees.

Jonathan C.
Validated Reviewer
Verified Current User
Review Source

"Good Software to have persistent chats "

What do you like best?

It's a nice tool to collaborate like Cisco Jabber but thing keeps the chat history so anything important or worthwhile to keep in a chat or team chat is put on Webex Teams while normal conversations to set up things are keep on Jabber. They work together really well.

What do you dislike?

Since it keeps chat history and it's used to sync between teams the memory footprint is not low, so whenever I'm developing something I keep this application closed

Recommendations to others considering the product:

You can have a group chat with as many participants as you want and start a meeting with a click from there.

What problems are you solving with the product? What benefits have you realized?

Group collaboration for things that are better to keep history but without the rigidity of email.

Brian M.
Validated Reviewer
Verified Current User
Review Source
View Original January 10, 2018

"Best Business Collaboration platform"

What do you like best?

Cisco WebEx Teams has made it easy to setup teams and collaborate via chat, audio and video. WebEx Teams is an easy to use feature rich application that is changing the way the business world communicates.

What do you dislike?

Additional management of teams and spaces is needed. Admins do not have the ability to see who has access to teams for spaces.

Recommendations to others considering the product:

Licensing models can be difficult to understand. Cisco Spark is the perfect companion to an existing Cisco UCM environment.

What problems are you solving with the product? What benefits have you realized?

Being able to communicate in and out of the office is a must. We also need to be able to communicate with our field works. WebEx Teams has provided the platform for anyone on any device anywhere to communicate with others.

Beth C.
Validated Reviewer
Review Source

"Why Cisco Webex Teams is a good call."

What do you like best?

I am a Cisco design engineer, working for a Cisco partner specializing in collaboration and Unified Communcations. Our goal as a company is to meet the current and future needs of our customers providing end to end solutions for collaboration, UC and A/V. As a design engineer focused on Cisco, it's easy to recommend Cisco Webex teams because we utilize it in house as well. This is a great way to cover all the bases - video, conferencing, content sharing, IM. Being powered by Cisco, the global leader in collaboration, it's a sure win for our customers.

What do you dislike?

Cisco has always had the reputation for not playing well in the sandbox with others; however, I see that this is changing to really integrate with other platforms. That's what I would say needs to be a good focus - to integrate with with multiple platforms and be the solution that checks all boxes.

What problems are you solving with the product? What benefits have you realized?

Webex Teams creates a more collaborative environment, increasing productivity and greater understanding in real time.

Nick S.
Validated Reviewer
Verified Current User
Review Source

"Excellent Compatibility and Function"

What do you like best?

Webex Teams has continually evolved and today offers very seamless meeting/chat/video experience for user and rooms alike. The ability to do many functions under a single pain is very useful as you move from meeting to meeting, task to task.

What do you dislike?

The separation of chat and spaces can sometimes be messy as you navigate the main console and search for a mention/conversation, etc. Also, the controls available to the end user could be greater allowing you to fine too some of the interactions.

What problems are you solving with the product? What benefits have you realized?

Reducing the number of applications we need installed on our PC in order to host or join a meeting has been key in keeping things simple and costs down.

Axel David O.
Validated Reviewer
Review Source

"Cisco Webex Teams / Gemex Review"

What do you like best?

The best thing that I like about cisco webex teams its that the interface its really beautiful and easy to use even for user that no have too much technology knowledge so this is easier to use than other apps.

What do you dislike?

Somethings i dont like that if you want to be an organizer you need a license for each user, maybe cisco can be more flexilbe with this

Recommendations to others considering the product:

Apply an adoption plan of new techonology with your users, this will help a lot even with the users that dont like too much technology and allow all the users to understand even better how the Cisco Webex Teams solution can help to upgrade their daily task

What problems are you solving with the product? What benefits have you realized?

Organize meeting with people in differents locations

This helps to faster our meetings and if someone could be present even remotely with can share the meeting recording or can enter to the space to look all the information that has been introducing to the meeting

Tim R.
Validated Reviewer
Review Source

"Webex Teams, the collaboration tool to bring everyone together"

What do you like best?

We had been trying out Webex Teams from a one to one calling and messaging perspective until we had to 'stand up' a new branch with almost zero notice and no physical location available, but they needed to have a branch line and equipment. Webex Teams was the answer to our need. We were able to get the line, the equipment etc all ordered, configured and deployed within 48hrs to the end users home, and when he had a branch, was able to get it installed and working within mins there also. We also had to move another and the cost of moving the old PBX was so expensive that replacing their system with Webex Teams would already mean monthly savings but also even purchasing new equipment for their desks meant they still saved money too, but got the added benefits of messaging platform as well. Another branch had their legacy system taken out by a power hit and we were also able to get Webex Teams equipment ready in place and active within 48 business hours and back to work.

What do you dislike?

That not all of the Cisco equipment works with it at this time, but we were advised more would in the product roadmap.

Recommendations to others considering the product:

Move over to it, it takes the other tools like Webex, messaging and calling and rolls it all into one package. For training, calling and messaging it is the best tool out there.

What problems are you solving with the product? What benefits have you realized?

No issues, benefits are that fact you can take a call on your cell phone with the app while out of the office, and walk into the office and pick up the call on your desk line without losing the call. You have all the extra features like whiteboards, sharing files, even with outside clients too, just send them an invite and everything is tracked and uploaded even if you lose a computer or file, they are still there and available.

Bernadette B.
Validated Reviewer
Verified Current User
Review Source

"Works but Takes a Lot of Work!"

What do you like best?

We have multiple satellite offices. It is great to get all of your team in one place. This really helped us communicate and all be on the same page. We used to have a speaker phone type conference line. Sure it works, but nice to see everyone in one "place."

What do you dislike?

We had an issue with set up (took months), and also getting everyone on board. Some times we have issues keeping everyone connected (folks log in and out), and calls versus a space versus a meeting and how many can be in each one...that was a big learning curve. Some days I still wonder what I am doing! I also at times simply want to create a "space," but if you walk in to our conference room, it automatically puts you in our "home" space and you have to get unconnected!

Recommendations to others considering the product:

Take the time to learn it! We have integration teams come out to help us, trial periods, and a lot of trial and error. Now we seem to be pretty seamless and as long as I can recall who I am calling and how to add folks to a "space," it works like a dream.

What problems are you solving with the product? What benefits have you realized?

Four satellite offices and small business keep our leadership team all on the same page. When we started hiring folks in other states, this gives us the option of relocation or keeping put (as needed).

Felicia W.
Validated Reviewer
Verified Current User
Review Source

"Amazing for Collaboration! "

What do you like best?

I love how easy it is to create spaces for multiple people to collaborate in WebEx teams. It's so easy to organize by topic or workstream and share files. The mobile app is great so I can stay connected on the go.

What do you dislike?

It's a little difficult to tell how long it will take someone to respond. It could be instantly like an IM, or it could take them several days to get back to you.

Recommendations to others considering the product:

Overly communication how this can transform workflow and collaboration. This is a huge value that a lot of people miss because it's more than just an instant messaging tool.

What problems are you solving with the product? What benefits have you realized?

We have increased collaboration between different groups and removed unnecessary email back-and-forth!

Mauro R.
Validated Reviewer
Verified Current User
Review Source

"A cloud hud between different word"

What do you like best?

It's a great hub between different system of communication, from chat to videoconference systems

What do you dislike?

Like in may cloud products there is a lack of integration between the same tools of the same softwarehouse, and some time it's not easy to understand why, now I can have istant message from spark, from webex and from jabber.. and this create some mess. Also the mobile app are different I think that one app from cisco could be enougth

Recommendations to others considering the product:

I suggest to cisco to better integrate all the different tools and app with one single entry point

What problems are you solving with the product? What benefits have you realized?

We solve a big problem due the hardware failure of our MCU for videoconference, now we are using a virtual room instead of an MCU and it's really cheap and it works very well. As side effect we found that this system is working very well in china so we finally are able to create virtual room between the UK, US and china branch

U
User
Validated Reviewer
Verified Current User
Review Source

"Project Manager "

What do you like best?

Cisco Webex teams allowed us to efficiently communicate with our clients across multiple time zones to complete a large program in several markets. Along with the ability to message each other we also utilized the document sharing feature. We also liked the ability to look back through the conversations to review what we aligned to throughout the project.

What do you dislike?

I don't have any major dislikes of the system overall. the only thing I can really think of is that I never felt like I knew where I was in the system. What I mean by this is that I was unsure if I was in the Chat feature of where to go to find some items. An increased user experience with system navigation would go a long way in providing a better customer experience.

Recommendations to others considering the product:

I would recommend this to companies that work with clients that have restrictions to their firewall. This is the main reason we use this system on a case by case basis. I would be interested in the future in exploring the integration features but it was not used on the project we most recently worked on. I would give this system a shot and at least demo it because it is backed by a industry recognized name.

What problems are you solving with the product? What benefits have you realized?

We were working on a single project with a client so overall we were not trying to solve an specific business objectives. We were required to use that system by our client because it was an approved system within there IT service. Ultimately it did help us be more agile in the feedback process with that client, more so than email ever did. When i got up in the morning I was able to check it and provide feedback quickly.

Jason P.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Collaboration Complete"

What do you like best?

That it is very easy to connect with people, even if they aren't a current Webex Teams user or even part of your organization. It also combines all of the collaboration tools you generally need in one client (Call, Meeting, White Boarding, and Content Sharing.)

What do you dislike?

That the experience is different with meetings in Webex Teams VS traditional Webex. I don't like that when I join a Webex with Teams that if someone tries to chat with me that I don't see that chat come through. I also don't like how the whiteboarding experience in Teams is different in Webex. Both meetings should support the same, number of participants, chat, white boarding, moderator controls, polls, etc.

Recommendations to others considering the product:

Just try it. Be consistent. Use it for all of your interactions with your coworkers, customers, business partners and even family.

What problems are you solving with the product? What benefits have you realized?

Able to communicate with coworkers and customers in a single space and use the collaboration tools. We are able to bring in our Project Manager, lead engineer, supporting engineers, account manager, solutions architect and the appropriate customer resources into a single Space or Team to be able to collaborate on a solution we are deploying. The benefits to having everything you need in a single application is huge. The customers we've used it with, even if they don't have teams deployed in their own organization, love the fact that they can send a message to a Space and get an answer quickly. They can tell that we've seen the message and that we are in the process of responding. This also helps when they have a question or an issue and they are not exactly sure who to ask, allowing for quicker resolution and better customer experience.

Effy P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great communication upgrade"

What do you like best?

Comprehensive internal and external communication tool. It allows extended and remote teams to work together as though they are in the same location, with video, audio and sharing features. Very easy to set up and use.

What do you dislike?

The video meeting features occasionally are challenging for some team members to access, or glitch, particularly when trying to integrate with Telepresence units.

Recommendations to others considering the product:

Try it- once your team is on-boarded you will begin seeing the benefits.

What problems are you solving with the product? What benefits have you realized?

Bringing remote teams together effectively was a main challenge. Webex Teams allows team members to keep projects under tabs together and keep communications tracked in one place for easy reference.

Casey K.
Validated Reviewer
Verified Current User
Review Source

"Ease-of-use + Simple UI + Features"

What do you like best?

LOVE the integration with my Outlook calendar. The fact that I can book a meeting in Outlook and simply add "@webex" to the location line is great. All of the work is done behind the scenes.

What do you dislike?

Two things:

1. I wish that I could hold much larger meetings (i.e. the size of company-wide All Hands).

2. I wish that it did a better job of buffering videos shown in a meeting

Recommendations to others considering the product:

Go for it! :)

What problems are you solving with the product? What benefits have you realized?

Collaboration + speed and ease of communication. It has been instrumental in getting us out of email, which in turn has sped up dialogue response times greatly.

Katherine T.
Validated Reviewer
Verified Current User
Review Source

"Great way to work/collaborate with out of state team"

What do you like best?

Easy to log in and create your own team, work with members who are out of the office or are located in a different state/office. Helps to meet online and review budgets/forecasts and can be smoother to chat than video conference at times

What do you dislike?

Was a little confusing switching from the old Web Ex Platform to the new platform with Spark, harder to figure out how to cancel meetings and invite people

Recommendations to others considering the product:

Great product, makes inner office and teamwork collaboration smoother

What problems are you solving with the product? What benefits have you realized?

Quick way to go over budget meetings/forecast/weekly revenue management calls. It makes it simple to meet and work with your team if you need to be out of the office, or a great way to work as a team in the same office by building a space/chat where everyone is able to share their ideas

Rahul S.
Validated Reviewer
Verified Current User
Review Source

"Best collaboration tool for internal teams and prospects"

What do you like best?

The call me feature in the premium version is best for users who are having clients throughout the world.

Newly engineered app and UI is good and more customizable.

Some common features like private chat, audio video, and options to pause/resume screen worked effortlessly.

What do you dislike?

I never had any problem using this platform. The only concern is it freezes at some point in time while joining the meeting else it's a good tool.

Recommendations to others considering the product:

The best tool for large enterprises as well as mid-size to meeting and do the sync up calls daily.

What problems are you solving with the product? What benefits have you realized?

The most important is team collaboration across the globe.

Meetings with prospects and record meetings for future reference.

Mobile app to join quickly.

Katina B.
Validated Reviewer
Verified Current User
Review Source

"Simple & Effected"

What do you like best?

The simplicity of Cisco Webex Teams makes it run smoothly with my team! It works perfectly for my team and our weekly meeting! As we use it only for work it doesn’t get messy with other social apps and with SMS and different phone carriers not everyone for messages so Cisco saves is greatly with the straight forward interface.

What do you dislike?

Not all m contacts uploaded of there was no email address attached so that was a tad tedious.

Recommendations to others considering the product:

If you want clear basic and effective communication with your team, try Cisco Webex Teams

What problems are you solving with the product? What benefits have you realized?

Effective meeting and smooth team communication

Faisal N.
Validated Reviewer
Verified Current User
Review Source

"Best Platform for Enterprise communication"

What do you like best?

Cisco Webex Team allows the colleagues of an enterprise or company to communicate via chat and call.it is user friendly platform which allows to share pictures, files and other documents.

What do you dislike?

the only thing is it allows to communicate only within the same enterprise. we cannot communicate with other persons which are out of the organisation.

Recommendations to others considering the product:

Best Platform for communication through chat , meetings.Even it allows you to share pictures, files etc.

What problems are you solving with the product? What benefits have you realized?

It makes easy for me to communicate with my colleagues through chat, sharing pictures and files

AUREA LUZ R.
Validated Reviewer
Review Source

"Take your meetings to the next level "

What do you like best?

It is ideal for working with colleagues who are not directly in the office, keeps you linked and in constant collaboration, is made to work in teams, the work flows in all its processes because the communication is accurate, and can do from video conferencing, to communicate by chat, you have different channels all of good quality in video.

What do you dislike?

The details I have had regarding some functionalities have been more part of the initial ignorance of the platform and not of the platform itself.

What problems are you solving with the product? What benefits have you realized?

It has made communication much more fluid and unlimited to different channels, that has allowed the information to arrive in a timely manner to solve problems and to advance in the resolution of problems in the distribution and use of our public goods.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Cisco Webex Teams"

What do you like best?

It's very current technology and once we understand it better will be very helpful to our company. You can use it on several platforms and we have also purchased their monitors which integrates the product even more within our company.

What do you dislike?

I think it's fairly complicated out of the box. We are learning it though. I wish they would have provided some onsite training for us but I'm not sure if that was an option.

Recommendations to others considering the product:

You need to do your homework and research the ways that the product works.

What problems are you solving with the product? What benefits have you realized?

Communicating with our branch in Poland. We have it implemented there as well so we can communicate with them effectively. It is also a benefit to our sales staff as they can use it to communicate with intentional clients.

U
User
Validated Reviewer
Verified Current User
Review Source

"It's An Underwhelming Business Chat Tool"

What do you like best?

I like the global text search feature. However, it's not saying a lot because every other chat tool has it.

What do you dislike?

Everything. It has got to be one of the most unintuitive chat tools out there.

- If you are in the middle of a conversation with an individual and need to pull in ONE other person into your chat, you HAVE to create a new space (group chat) that requires you to create a new title for the group and add all the members involved. This causes so many headaches as the vast majority of these kinds of chats are one-offs so requiring us to go through a new space setup everything is frustrating.

- Expanding on what happens after you create spaces above, you cannot delete them! Mind-boggling, really. Your tool is inundated with dozens, if not it could reach hundreds over time, of chat groups that you will never use again.

- New chat messages (or unread messages) doesn' automatically sticky at the top of your chat menu. So you have to scroll down to find them.

- There is no "reaction" buttons for messages. So in response to that, when someone shares a great idea, instead of "liking" a message, everyone sends thumbs-up emoji.

Those are just a few of what's most frustrating although there are many more frustrating quirks that exist in this tool.

Recommendations to others considering the product:

Save yourself the headache and get a better tool.

What problems are you solving with the product? What benefits have you realized?

Team chat to help improve team collaboration and internal updates/messaging.

Improve team collaboration and internal communication.

Manav T.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Amazing messaging experience"

What do you like best?

It helps to make office anywhere anytime a reality. Allows to share files with a click of a button. Easy to escalate a peer to peer call to a conference call.

File sharing

Secure

Video Experience

Easy Provisioning

Light App

Cost Savings

What do you dislike?

Frequent updates for the app that pops up on my pc and sometimes drains my phones battery as well. The initial call always gets established as a video call. I think if we can have a audio call initially and then escalate it as video would be more helpful.

Recommendations to others considering the product:

Try it before you buy it.

What problems are you solving with the product? What benefits have you realized?

It helps share important files securely anywhere anytime, get on a video conference at a click of a button. It provides an amazing end user experience.

Learn more about Cisco Webex Teams

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