Cisco Webex Teams

Cisco Webex Teams

4.0
(159)

Webex Teams is here to help you transform how work gets done, not just enable team chat. Webex Teams is an app for continuous teamwork that brings crystal-clear video meetings, group messaging, file sharing, calling and whiteboarding so your teams can work anytime, on any device, with anyone, across any workstream.

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Cisco Webex Teams review by Mouhamadou N.
Mouhamadou N.
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"Worth using"

What do you like best?

Cisco Webex Teams provide various sets of web conferencing services. It means segmenting the experiences into several appropriate contexts. As a result, we can position solution offerings optimized for different use cases. At the same time, they maintain a common interface and intuitive features. Meeting Center, Training Center, and Event Center are the most important ones to use since they constantly break groups. This software is regularly updated and possesses great functionalities such as an awesome mobile app.

What do you dislike?

The recording management is very poor and there are way too many clients components to understand and master. Storages of recorded meetings are highly charged and administration management needs big improvement. There is no way to automatically process all the recorded meetings. As a result, our company has to manually perform such task, thus giving us a very outdated content. Consequently, we lose money since the charges are made by the GB

Recommendations to others considering the product

Do not work with Verizon since its unreliability has caused us integration issues.between instant meetings and Webex sessions.

What business problems are you solving with the product? What benefits have you realized?

Partner/Supplier relations and business process agility are greatly improved. The cost of the management has greatly decreased and internal/operational efficiencies have been created. The time to market has also been getting shorter and shorter.

Cisco Webex Teams review by Kamran A.
Kamran A.
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Verified Current User
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"Communication is the success"

What do you like best?

Communication is the success and Cisco Webex Teams is a great tool for teams to communicate and collaborate with each other in one place. All the updates are regularly shared with team so all remain updated. It is simple to install and get started. The interface is also very easy to use. The best thing it is free to use with all rich features and a good brand behind it.

What do you dislike?

Sometimes it takes time to load the application and makes to wait.

Recommendations to others considering the product

Train the users about the features of Cisco Webex Teams and then start implementation. A lot of confusions will be removed only by Training.

What business problems are you solving with the product? What benefits have you realized?

We shifted all employees who do not have a paid solution for communication to Webex Teams. It has saved the cost and made communication a lot easier for all. Also it has reduced unnecessary emails between employees.

Cisco Webex Teams review by Brian M.
Brian M.
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Verified Current User
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View Original January 10, 2018
content

"Best Business Collaboration platform"

What do you like best?

Cisco WebEx Teams has made it easy to setup teams and collaborate via chat, audio and video. WebEx Teams is an easy to use feature rich application that is changing the way the business world communicates.

What do you dislike?

Additional management of teams and spaces is needed. Admins do not have the ability to see who has access to teams for spaces.

Recommendations to others considering the product

Licensing models can be difficult to understand. Cisco Spark is the perfect companion to an existing Cisco UCM environment.

What business problems are you solving with the product? What benefits have you realized?

Being able to communicate in and out of the office is a must. We also need to be able to communicate with our field works. WebEx Teams has provided the platform for anyone on any device anywhere to communicate with others.

Cisco Webex Teams review by Bernadette B.
Bernadette B.
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"Works but Takes a Lot of Work!"

What do you like best?

We have multiple satellite offices. It is great to get all of your team in one place. This really helped us communicate and all be on the same page. We used to have a speaker phone type conference line. Sure it works, but nice to see everyone in one "place."

What do you dislike?

We had an issue with set up (took months), and also getting everyone on board. Some times we have issues keeping everyone connected (folks log in and out), and calls versus a space versus a meeting and how many can be in each one...that was a big learning curve. Some days I still wonder what I am doing! I also at times simply want to create a "space," but if you walk in to our conference room, it automatically puts you in our "home" space and you have to get unconnected!

Recommendations to others considering the product

Take the time to learn it! We have integration teams come out to help us, trial periods, and a lot of trial and error. Now we seem to be pretty seamless and as long as I can recall who I am calling and how to add folks to a "space," it works like a dream.

What business problems are you solving with the product? What benefits have you realized?

Four satellite offices and small business keep our leadership team all on the same page. When we started hiring folks in other states, this gives us the option of relocation or keeping put (as needed).

Cisco Webex Teams review by Felicia W.
Felicia W.
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"Amazing for Collaboration! "

What do you like best?

I love how easy it is to create spaces for multiple people to collaborate in WebEx teams. It's so easy to organize by topic or workstream and share files. The mobile app is great so I can stay connected on the go.

What do you dislike?

It's a little difficult to tell how long it will take someone to respond. It could be instantly like an IM, or it could take them several days to get back to you.

Recommendations to others considering the product

Overly communication how this can transform workflow and collaboration. This is a huge value that a lot of people miss because it's more than just an instant messaging tool.

What business problems are you solving with the product? What benefits have you realized?

We have increased collaboration between different groups and removed unnecessary email back-and-forth!

Cisco Webex Teams review by Mauro R.
Mauro R.
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"A cloud hud between different word"

What do you like best?

It's a great hub between different system of communication, from chat to videoconference systems

What do you dislike?

Like in may cloud products there is a lack of integration between the same tools of the same softwarehouse, and some time it's not easy to understand why, now I can have istant message from spark, from webex and from jabber.. and this create some mess. Also the mobile app are different I think that one app from cisco could be enougth

Recommendations to others considering the product

I suggest to cisco to better integrate all the different tools and app with one single entry point

What business problems are you solving with the product? What benefits have you realized?

We solve a big problem due the hardware failure of our MCU for videoconference, now we are using a virtual room instead of an MCU and it's really cheap and it works very well. As side effect we found that this system is working very well in china so we finally are able to create virtual room between the UK, US and china branch

Cisco Webex Teams review by User
User
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"Project Manager "

What do you like best?

Cisco Webex teams allowed us to efficiently communicate with our clients across multiple time zones to complete a large program in several markets. Along with the ability to message each other we also utilized the document sharing feature. We also liked the ability to look back through the conversations to review what we aligned to throughout the project.

What do you dislike?

I don't have any major dislikes of the system overall. the only thing I can really think of is that I never felt like I knew where I was in the system. What I mean by this is that I was unsure if I was in the Chat feature of where to go to find some items. An increased user experience with system navigation would go a long way in providing a better customer experience.

Recommendations to others considering the product

I would recommend this to companies that work with clients that have restrictions to their firewall. This is the main reason we use this system on a case by case basis. I would be interested in the future in exploring the integration features but it was not used on the project we most recently worked on. I would give this system a shot and at least demo it because it is backed by a industry recognized name.

What business problems are you solving with the product? What benefits have you realized?

We were working on a single project with a client so overall we were not trying to solve an specific business objectives. We were required to use that system by our client because it was an approved system within there IT service. Ultimately it did help us be more agile in the feedback process with that client, more so than email ever did. When i got up in the morning I was able to check it and provide feedback quickly.

Cisco Webex Teams review by Jason P.
Jason P.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Collaboration Complete"

What do you like best?

That it is very easy to connect with people, even if they aren't a current Webex Teams user or even part of your organization. It also combines all of the collaboration tools you generally need in one client (Call, Meeting, White Boarding, and Content Sharing.)

What do you dislike?

That the experience is different with meetings in Webex Teams VS traditional Webex. I don't like that when I join a Webex with Teams that if someone tries to chat with me that I don't see that chat come through. I also don't like how the whiteboarding experience in Teams is different in Webex. Both meetings should support the same, number of participants, chat, white boarding, moderator controls, polls, etc.

Recommendations to others considering the product

Just try it. Be consistent. Use it for all of your interactions with your coworkers, customers, business partners and even family.

What business problems are you solving with the product? What benefits have you realized?

Able to communicate with coworkers and customers in a single space and use the collaboration tools. We are able to bring in our Project Manager, lead engineer, supporting engineers, account manager, solutions architect and the appropriate customer resources into a single Space or Team to be able to collaborate on a solution we are deploying. The benefits to having everything you need in a single application is huge. The customers we've used it with, even if they don't have teams deployed in their own organization, love the fact that they can send a message to a Space and get an answer quickly. They can tell that we've seen the message and that we are in the process of responding. This also helps when they have a question or an issue and they are not exactly sure who to ask, allowing for quicker resolution and better customer experience.

Cisco Webex Teams review by Effy P.
Effy P.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great communication upgrade"

What do you like best?

Comprehensive internal and external communication tool. It allows extended and remote teams to work together as though they are in the same location, with video, audio and sharing features. Very easy to set up and use.

What do you dislike?

The video meeting features occasionally are challenging for some team members to access, or glitch, particularly when trying to integrate with Telepresence units.

Recommendations to others considering the product

Try it- once your team is on-boarded you will begin seeing the benefits.

What business problems are you solving with the product? What benefits have you realized?

Bringing remote teams together effectively was a main challenge. Webex Teams allows team members to keep projects under tabs together and keep communications tracked in one place for easy reference.

Cisco Webex Teams review by Casey K.
Casey K.
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content

"Ease-of-use + Simple UI + Features"

What do you like best?

LOVE the integration with my Outlook calendar. The fact that I can book a meeting in Outlook and simply add "@webex" to the location line is great. All of the work is done behind the scenes.

What do you dislike?

Two things:

1. I wish that I could hold much larger meetings (i.e. the size of company-wide All Hands).

2. I wish that it did a better job of buffering videos shown in a meeting

Recommendations to others considering the product

Go for it! :)

What business problems are you solving with the product? What benefits have you realized?

Collaboration + speed and ease of communication. It has been instrumental in getting us out of email, which in turn has sped up dialogue response times greatly.

Cisco Webex Teams review by Katherine T.
Katherine T.
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Verified Current User
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"Great way to work/collaborate with out of state team"

What do you like best?

Easy to log in and create your own team, work with members who are out of the office or are located in a different state/office. Helps to meet online and review budgets/forecasts and can be smoother to chat than video conference at times

What do you dislike?

Was a little confusing switching from the old Web Ex Platform to the new platform with Spark, harder to figure out how to cancel meetings and invite people

Recommendations to others considering the product

Great product, makes inner office and teamwork collaboration smoother

What business problems are you solving with the product? What benefits have you realized?

Quick way to go over budget meetings/forecast/weekly revenue management calls. It makes it simple to meet and work with your team if you need to be out of the office, or a great way to work as a team in the same office by building a space/chat where everyone is able to share their ideas

Cisco Webex Teams review by Rahul S.
Rahul S.
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"Best collaboration tool for internal teams and prospects"

What do you like best?

The call me feature in the premium version is best for users who are having clients throughout the world.

Newly engineered app and UI is good and more customizable.

Some common features like private chat, audio video, and options to pause/resume screen worked effortlessly.

What do you dislike?

I never had any problem using this platform. The only concern is it freezes at some point in time while joining the meeting else it's a good tool.

Recommendations to others considering the product

The best tool for large enterprises as well as mid-size to meeting and do the sync up calls daily.

What business problems are you solving with the product? What benefits have you realized?

The most important is team collaboration across the globe.

Meetings with prospects and record meetings for future reference.

Mobile app to join quickly.

Cisco Webex Teams review by Katina B.
Katina B.
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"Simple & Effected"

What do you like best?

The simplicity of Cisco Webex Teams makes it run smoothly with my team! It works perfectly for my team and our weekly meeting! As we use it only for work it doesn’t get messy with other social apps and with SMS and different phone carriers not everyone for messages so Cisco saves is greatly with the straight forward interface.

What do you dislike?

Not all m contacts uploaded of there was no email address attached so that was a tad tedious.

Recommendations to others considering the product

If you want clear basic and effective communication with your team, try Cisco Webex Teams

What business problems are you solving with the product? What benefits have you realized?

Effective meeting and smooth team communication

Cisco Webex Teams review by AUREA LUZ R.
AUREA LUZ R.
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content

"Take your meetings to the next level "

What do you like best?

It is ideal for working with colleagues who are not directly in the office, keeps you linked and in constant collaboration, is made to work in teams, the work flows in all its processes because the communication is accurate, and can do from video conferencing, to communicate by chat, you have different channels all of good quality in video.

What do you dislike?

The details I have had regarding some functionalities have been more part of the initial ignorance of the platform and not of the platform itself.

What business problems are you solving with the product? What benefits have you realized?

It has made communication much more fluid and unlimited to different channels, that has allowed the information to arrive in a timely manner to solve problems and to advance in the resolution of problems in the distribution and use of our public goods.

Cisco Webex Teams review by Administrator
Administrator
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"Cisco Webex Teams"

What do you like best?

It's very current technology and once we understand it better will be very helpful to our company. You can use it on several platforms and we have also purchased their monitors which integrates the product even more within our company.

What do you dislike?

I think it's fairly complicated out of the box. We are learning it though. I wish they would have provided some onsite training for us but I'm not sure if that was an option.

Recommendations to others considering the product

You need to do your homework and research the ways that the product works.

What business problems are you solving with the product? What benefits have you realized?

Communicating with our branch in Poland. We have it implemented there as well so we can communicate with them effectively. It is also a benefit to our sales staff as they can use it to communicate with intentional clients.

Cisco Webex Teams review by User
User
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content

"It's An Underwhelming Business Chat Tool"

What do you like best?

I like the global text search feature. However, it's not saying a lot because every other chat tool has it.

What do you dislike?

Everything. It has got to be one of the most unintuitive chat tools out there.

- If you are in the middle of a conversation with an individual and need to pull in ONE other person into your chat, you HAVE to create a new space (group chat) that requires you to create a new title for the group and add all the members involved. This causes so many headaches as the vast majority of these kinds of chats are one-offs so requiring us to go through a new space setup everything is frustrating.

- Expanding on what happens after you create spaces above, you cannot delete them! Mind-boggling, really. Your tool is inundated with dozens, if not it could reach hundreds over time, of chat groups that you will never use again.

- New chat messages (or unread messages) doesn' automatically sticky at the top of your chat menu. So you have to scroll down to find them.

- There is no "reaction" buttons for messages. So in response to that, when someone shares a great idea, instead of "liking" a message, everyone sends thumbs-up emoji.

Those are just a few of what's most frustrating although there are many more frustrating quirks that exist in this tool.

Recommendations to others considering the product

Save yourself the headache and get a better tool.

What business problems are you solving with the product? What benefits have you realized?

Team chat to help improve team collaboration and internal updates/messaging.

Improve team collaboration and internal communication.

Cisco Webex Teams review by User in Information Technology and Services
User in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"WebEx Teams - still needs some improvements"

What do you like best?

Love that it stores files and makes it easier to collaborate with colleagues, customers, and vendors. You can save files to the space. Plus have multiple spaces for the same team which helps when there are breakout tasks or items that need specific files.

What do you dislike?

Some key features are missing that Jabber used to have such as dnd; or letting people know you are on a call or away. You also can't share screens unless you are in a meeting which can be a problem if you are having some collaboration on something quick. I don't like that you can't organize the files; they are just "floating" and can't be arranged in an order.

Recommendations to others considering the product

Learn as much as you can about the functionality and tips and tricks!

What business problems are you solving with the product? What benefits have you realized?

Easier for collaboration real time, building teams within the company and with others outside the company to help with projects.

Cisco Webex Teams review by User
User
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"Best collaboration and telecommunication App I have ever used"

What do you like best?

The best parts of Cisco Spark are: Call Quality, Ease of Use, Number of Functions, Seemless Integration with IP phones.

What do you dislike?

We do not have any complaints. Despite our hesitation to move away from what we know and love, we decided to switch to Spark and we really like it.

Recommendations to others considering the product

Switch now, do not wait. I have not found any negatives and our collaboration is better than ever before. We are just so excited to introduce more Cisco solutions to our portfolio.

What business problems are you solving with the product? What benefits have you realized?

My company has been using Skype in its many forms for the last 10 years. Skype is great for connecting to people across the world because of is ubiquitous use in every country. It is considered the standard by most companies and organizations. However, it is known for bad call quality, having a lack of features, no integration with standard IP phones and no integration between Skype users and Skype for Business users. I work in my company HQ and one of my team members works remotely in Mexico. We had been using Skype for 2 years to talk to him over an IPad but we became frustrated by the lack of noise canceling and inconsistent call quality.

Enter Cisco Spark. We hired a new IT manager and he suggested that we move everything over to Cisco, our phones, our collaboration platform and our server equipment. So far we have just swapped our phones and collaboration platform (Spark). Our calls have never been more clear and the noise canceling is significantly better. Additionally, we are able to use the whiteboard feature to virtually mark up documents and share visuals like we never could before. It has been an excellent switch. We just wish we would have done it sooner.

Cisco Webex Teams review by James S.
James S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Love it use it every day"

What do you like best?

I love how easy this is to use and able to message outside our work network if users have teams.

What do you dislike?

Crashes from time to time or gets out of sync with my mobile device

What business problems are you solving with the product? What benefits have you realized?

Communications. If you need to do a quick call you simply press one button. Same with chat. You can also create groups in which one user can start a call and others join in. then you let in other that are not in the group with a click of a button.

Cisco Webex Teams review by User in Government Administration
User in Government Administration
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"Good but Other apps like it"

What do you like best?

I really liked the ease of use especially when connecting with speakers at Cisco Live. I have used this also to collaborate with fellow engineers I work along with. This app does make screen sharing easy to use.

What do you dislike?

The fact that it's one among many, really there are other "collaboration" apps out there like slack. I have only used it a handful of times due to the lack of adoption by my colleagues. Also a quick statement about this is that it's UI seems to be lacking, I often find my self searching for buttons, that lack any identifiable characteristics / tool tips.

What business problems are you solving with the product? What benefits have you realized?

I am not completely sure we're solving any problems, like i stated we're not able to use it because of the lack of adoption.

Cisco Webex Teams review by Benjamin S.
Benjamin S.
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"Simple and Powerful tool for collaboration"

What do you like best?

Easy to use and user management, I like this design because I dont have to worry about random txt messages.

What do you dislike?

The only thing I can think is a dislike would be centralized note capability.

Recommendations to others considering the product

Its biggest competition is Microsoft Teams which offers centralized Notes and Documentation. Webex does not offer that potential yet but as they grow I would expect to see it down the line

What business problems are you solving with the product? What benefits have you realized?

Centralized spaces for fast root cause and all hands infomation

Cisco Webex Teams review by Paul B.
Paul B.
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"Spark"

What do you like best?

I love the ease of use, that I can make calls with my team through Spark, that I can share files. I love that I can reach any of my team members at a moments notice and that I can keep in touch with all my team even when I am remote. It is a great team and rapport builder, especially with teams that are remote from each other! I love that it also has a mobile app, so I am never far from my team.

What do you dislike?

I really have nothing that I do not like about the Spark application, I would recomment it to everyone at the drop of a hat!

What business problems are you solving with the product? What benefits have you realized?

The busines problems I am solving with Spark is the lack of quick and easy communication between coworkers.

Cisco Webex Teams review by User in Staffing and Recruiting
User in Staffing and Recruiting
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"Falls somewhere between Skype for Business and Slack"

What do you like best?

I previously worked at a company that used Slack, and moved to a company that used Skype. We recently switched from Skype to Cisco Spark. Spark seems more collaborative than Skype, and I like the searching functionality along with the option to view conversation history.

What do you dislike?

Compared to Slack, the Bots in Spark seem pretty limited in their ability. This may seem minor, but having the ability to send GIFs in a group conversation is a great feature. Spark's current GIF bot will send a totally random GIF when you type in a word or phrase, which can be awkward if it's not what you're looking for. Also, in the transition time of phasing out Skype and phasing in Spark, I've found that my team usually had better luck with Skype meetings than Cisco WebEx meetings. Switching to Spark and WebEx permanently, I feel like we've lost some of the meeting functionality that we valued with Skype.

Recommendations to others considering the product

Find the best fit for your team.

What business problems are you solving with the product? What benefits have you realized?

Besides collaboration and web conferencing, I like that Spark saves your conversation history in a way that's easily accessible. With Skype for Business, I was frustrated when I would have to restart my computer and lose old conversations that sometimes had important links or documents attached. Skype has a way to view conversation history, but it's not very user friendly and it was kind of all over the place. It wasn't a log of all conversations to date, so it seemed pretty fragmented. I think Spark offers benefits here.

Cisco Webex Teams review by User in Public Relations and Communications
User in Public Relations and Communications
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"focusing meetings "

What do you like best?

we use this for meeting agendas and notes for meetings. it helps focus the meeting . people can write in agenda and discussion items before and while the meeting is going on, which is helfpul

What do you dislike?

i dont like how the notes are in a different system than we use for project management and you have to transfer them afterwards. there is not incentive for me to use the service

Recommendations to others considering the product

really think about if you need meeting agendas and notes in a different place than your project management. it's great because you can automate meeting agenda process, but only if you in fact use these agendas and follow ups. it's cool because you can see the team typing and putting in discussion items during the meetings.

What business problems are you solving with the product? What benefits have you realized?

it automatically sends people agendas before meetings, so you don't have to remember to do so or prepare an email list. also i like how it's clear to make followups after the meetings

Cisco Webex Teams review by Gourav C.
Gourav C.
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"Cisco Webex teams review"

What do you like best?

The UI of this tool is fabulous and user friendly. The most important thing is we can save our chat conversation in it.

What do you dislike?

The only thing that needs to improve is to link the chat history with the email address to the users who had a chat over there.

What business problems are you solving with the product? What benefits have you realized?

As its very simple and user friendly IM tool which helps the corporate employees to have a very quick and, time saving chat within their organization.

Cisco Webex Teams review by Ken P.
Ken P.
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"Connecting People with Proper Security"

What do you like best?

For instinctive application and suitable environment for the users, I like Cisco Spark very much. It gives me proper privacy when I use this software. I can do Video call, Screen Sharing, Upload files etc. with this application. The best advantage this software can provide me is to delete any message and whether I add any person into the user room who is not currently using the in the Cisco spark, they will be notified by email to sign up to the Cisco Spark.

What do you dislike?

I find using Cisco Spark very beneficial and user friendly, but some limitation of this application bothers me very much. Like, I cannot share screen without doing the video calls. Also, no audio call be done without doing the video call.

Recommendations to others considering the product

For its security and user friendly specialty, I would recommend to use the Cisco Spark. Because it can give you a nice and helpful progress of your work and increase the spirit within the group works as well.

What business problems are you solving with the product? What benefits have you realized?

I need to sit with a huge numbers of my clients and staffs face to face throughout my whole day. This software helps me conquering the distance and saves my time. My efficiency of work has increased a lot. It provides me proper use of time.

Cisco Webex Teams review by Shawn D.
Shawn D.
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"A Brief Review of Webex Teams"

What do you like best?

The ease and simplicity of connecting with co-workers, colleagues and vendors.

What do you dislike?

No way to group Spaces together(i.e. like a folder hierarchy). This would allow Cisco Live attendees to group each conference under one larger space. Same for inter-company vs. vendor communications and so on.

What business problems are you solving with the product? What benefits have you realized?

Not solving a ton of business problems yet. But we are seeing the ease of setting up Spaces and communicating. Still very much beta-testing here.

Cisco Webex Teams review by Shenoy C.
Shenoy C.
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"Good tool to collaborate online without boundaries!"

What do you like best?

Login online from any network, without any boundaries and limitations. There are no company VPN dependencies based on subscription from Cisco for his solution (with Cisco Spark Call). I can make a one-to-one user video call or also start a video conference with 3 member video call. Best feature for collaboration is ability to dial SIP conference bridges and SIP video endpoints. The audio and video qualities are very good and chat / IM to users. There is also additional provision of Cisco Webex included .

What do you dislike?

Interface could be improved a bit to better show the user extension and features. The private messaging could be better handled and represented, these are shown along with the my other collaborative rooms, sometimes confuses. There is room for improvement for the editing, like the auto-correct on the typing mistakes, which is automatically taken care. There is scope for improvement on the licensing for Spark,

Recommendations to others considering the product

Good tool to use for remote users and In-office users.

What business problems are you solving with the product? What benefits have you realized?

Phone and SIP Calling features from Internet, without additional features for VPN or remote access features to be implemented for the network. Increases productivity and capacity to increase / scale the users based on the agreement and limitations on the prodct

Cisco Webex Teams review by Brandon H.
Brandon H.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The way team collaboration should happen"

What do you like best?

I love that I can interact via voice, video, chat and content sharing with my customer base without the need to switch to another login. There are so many things to like about the interface and its capabilities. I use WebEx Teams every day to stay in touch with my team and customers, to silo information and have a single window for all of my team collaboration needs.

What do you dislike?

There isn't much to dislike, the only thing I'd change is having messages retry when they fail due to connection problems. I don't want to have to manually initiate a retry.

What business problems are you solving with the product? What benefits have you realized?

Conversations are organized and there's a place for every topic.

Cisco Webex Teams review by User in Computer Software
User in Computer Software
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"not slack"

What do you like best?

this is a difficult one to answer. it works sometimes. we use it for simple collaborative communication across teams and within teams. we also use it for daily updates on the work the team is doing at any given time.

What do you dislike?

it's not reliable, doesn't have great features. they need to spend time on hardening and look at the features of slack. just do what slack is doing as they already have this space figured out.

Recommendations to others considering the product

use slack instead

What business problems are you solving with the product? What benefits have you realized?

We use if for things like team communication, collaboration, daily updates, live ops communication, request submits, and questions and answers with customers. We also use it for some web conference features and screen share. Sharing work across multiple teams and working within our team has also been a use case that we have been leveraging across the org.

Cisco Webex Teams review by Alejandro H.
Alejandro H.
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"Webex teams increasing the productivity"

What do you like best?

What i like best its the way that you use the software so easy, gives to the user a way to have meetings easy and faster, the quality of the calls in video and audio its great obviously it depends of your speed on your internet link.

What do you dislike?

Sometimes to permit the traffic of the app in some firewalls you have to do various tweaks to allow the better experience and avoid low quality call that maybe the firewall can be blocking.

What business problems are you solving with the product? What benefits have you realized?

The need of our meetings with our clients, partners share holder, because they are in different countries

Cisco Webex Teams review by Jose Antonio A.
Jose Antonio A.
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"Productivity, simplicity and teamwork tool"

What do you like best?

Cisco Webex Teams is a tool that provides messaging, meeting, and calling. One of its features is called teams. A team is a collection of users working on a shared goal. Each team has spaces where users can chat, share files, and have meetings. Any team member can join or leave any space in the team at any time.

What do you dislike?

Cisco WebEx Teams has some functionalities that were missing in Cisco Spark. Some popular browser are not supported yet.

What business problems are you solving with the product? What benefits have you realized?

The main business problems that I am solving are to manage the projects with my team and to share relevant information. I realized that the productivity has increased and I receive an instant feedback from stakeholders.

Cisco Webex Teams review by William S.
William S.
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"A best place to get work done together"

What do you like best?

Cisco spark has changed the concept of team messaging and communication in a very dramatic way. Messaging, meeting and deliver calling are now so easy from this cloud. This app also ensures security of the users by providing an encrypted and feasible chance for enterprise wide engagement. The best part I like that I can communicate with team members easily and also could have private chats outside the main room. Users can share content in a meeting, when in a call, or when messaging anyone, and the app can be accessed on smart phones, browsers, and dedicated downloads on Windows or Mac desktops.

What do you dislike?

Though it’s a nice app to work with but it has downsides too. It’s not so much user friendly and sometimes users cannot use voice recognition to send a massage. Sometimes massages won’t send, icons sometimes won’t load and that things really disappoint a user. They should work on to solve this as soon as possible.

Recommendations to others considering the product:

It can be consider as a necessary tool for remote users and In-office users. I would recommend people to use it as it guarantees high security and it simplify your work tools and manage everything from one place .

What problems are you solving with the product? What benefits have you realized?

By using this platform I can save my business time and can invest my time to planning another thing. I can easily chat with other members without any hassle and can share files, documents in a very short time. It is accessible from any place or any device and can easily integrate with other tools and applications.

Cisco Webex Teams review by User in Telecommunications
User in Telecommunications
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"Simple to use and helpful"

What do you like best?

I like how simple Webex Teams is. We use it to communicate with over a dozen locations and it helps keep all the conversations organized. There is a calendar and phone feature but we never use those parts of it.

What do you dislike?

The scaling for different sized screens is not very good. I would prefer to have it be permanently narrow on the edge of my screen but it doesn't do well when the windows is taller than wider. Other than that it has worked really well.

Recommendations to others considering the product

It works best if you can use it with a lot of different people in different locations.

What business problems are you solving with the product? What benefits have you realized?

We use it to communicate with several different locations. The organization of it is perfect so that we can have a channel for each location, a support channel and a general one. Simply, emailing each other would be so much worse. It's easy to see if multiple locations are having similar issues.

Cisco Webex Teams review by Autumn P.
Autumn P.
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content

"Review"

What do you like best?

Is a platform that allows you to communicate to other people in a group setting. A better way to conference call. Participants can mute themselves or the conversation, and can be designated with the put in their opinion.

What do you dislike?

The data system can be a little janky. There have been times where the connection was poor and the conference call couldn't be taken place.

Recommendations to others considering the product

I would recommend this product. It is good for video conferencing and team collaboration. Can be used through the app or online.

What business problems are you solving with the product? What benefits have you realized?

Effective communication and protocol amongst business and for educational purposes. Good for socratic seminars and create a discussion between teachers and students.

Cisco Webex Teams review by Yukti M.
Yukti M.
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"It's an easier way for our departments to communicate across regions both internally and externally."

What do you like best?

Easy to connect with other users , setup group chats, share content and collaborate. Provides many features like calling, video conferencing, instant messaging and many more.

What do you dislike?

Dislike part is connection breaks automatically if meeting time duration exceeds from then an hour. In this case needs to reconnect which is not a good part.

Recommendations to others considering the product

Overall easy to adopt collaboration tool with calling, video conferencing and instant messaging.

What business problems are you solving with the product? What benefits have you realized?

Provide easy way of communication with the client as well as colleague across all regions which makes a strong bond between client and user.

Cisco Webex Teams review by Nina Noelle S.
Nina Noelle S.
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Verified Current User
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"I Love Webex Teams! "

What do you like best?

It's super easy to use, the company let it grow organically and it happened fast. It's great for collaboration on projects or within teams. We have a lot of fun on here as well!

What do you dislike?

There is nothing in regards to the functionality that I don't like. It's a great product.

What business problems are you solving with the product? What benefits have you realized?

Internal communication, especially between multiple office locations in the country, communication for project teams, and company-wide communication.

Cisco Webex Teams review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Verified Current User
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"Half Finished Product"

What do you like best?

It is a super simple and easy product for the employee to pickup and use.

What do you dislike?

We have found the system lacks a majority of features that we thought were standard and are available in most free pbx systems. The reporting only works half the time and the data it gives when it works has to be ran through excel macros before it becomes usable.

Recommendations to others considering the product

Either go to another product or wait to see if this product continues. It is seriously lacking in the administrative department and can not give any usable metrics.

What business problems are you solving with the product? What benefits have you realized?

Primarly for VOIP. We planned to use it for now but regret using it even for this much

Cisco Webex Teams review by Georg L.
Georg L.
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Verified Current User
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content

"Review of Webex Teams"

What do you like best?

The high security and data privacy protection of the solution and the wide range of clients

What do you dislike?

Some features are missing compared to other solutions like threading of conversations

Recommendations to others considering the product

Evaluate the hybrid services for more possibilities

What business problems are you solving with the product? What benefits have you realized?

Fast interaction and communication with internal and external persons from any kind of device

Cisco Webex Teams review by User in Legal Services
User in Legal Services
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"Great for webinars"

What do you like best?

I love that I can attend webinars for subject matter in my field without the cost of flying across the country and attending multiple conferences throughout the year. I also use it when I need to contact clients for follow up items.

What do you dislike?

It can be somewhat confusing on how to share the screen and control; but not to the point where I wouldn’t use it

What business problems are you solving with the product? What benefits have you realized?

I work remotely from my main office, so having access via webex allows me to do one on ones with my office and/ our clients as needed.

Cisco Webex Teams review by User
User
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content

"Internal and external communications "

What do you like best?

It allows us to deal with problem in real time access long distance. I really like this in web based app and mobile application .I like to being to tag specific people and we have conversations and chat with them. Spark UI is used in cisco application this UI is user friendly

What do you dislike?

There nothing complete hate about the software. During implementation we have call quality issue with our PSTN support and we have to contact with cisco support team and the resolve the issue but it takes one week to resolve the issue

Recommendations to others considering the product:

Support team want to resolve the tickets as soon as possible.

What problems are you solving with the product? What benefits have you realized?

Call quality service and sometimes bandwidth problem also occured so they reduce bandwidth means call quality problem get resolved

Cisco Webex Teams review by Matt M.
Matt M.
Validated Reviewer
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Impressive application for day to day collaboration with dispersed teams"

What do you like best?

We are a heavy Webex shop, both Teams and Events. I also manage employees across many different time zones. The escalation from text/chat to video calls is seamless and very useful. It's also handy for joining scheduled Webex meetings from Teams with a single click.

What do you dislike?

I sometime find it difficult to remember whether something I need is in Teams or in email. Ideally Teams would replace email, but it just isn't our reality. Thankfully, the search functionality of Teams is very useful.

What business problems are you solving with the product? What benefits have you realized?

Remote team coordination and collaboration,

Cisco Webex Teams review by Collin H.
Collin H.
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Verified Current User
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content

"Handy Notifications"

What do you like best?

Cisco Spark is becoming increasingly valuable for me as it integrates with the various communication platforms that I work with every day.

What do you dislike?

I dislike the fact that it's consistently popping up and asking me to interact with it before I had configured it to do anything.

What business problems are you solving with the product? What benefits have you realized?

Having one platform to unite communication between teams and keep their upcoming events in view is difficult. Cisco Spark helps make that problem a little easier.

Cisco Webex Teams review by Brian D.
Brian D.
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"Transforming Critical Workflows"

What do you like best?

The ability to quickly join critical stakeholders into a single platform for chat, voice and video.

What do you dislike?

The calling experience and space management. The calling experience has a roadmap to improvement, but the space management pieces continue to be a barrier to long-term adoption sustainment..

What business problems are you solving with the product? What benefits have you realized?

The ability to quickly and effectively communicate both within and outside of my organization as a means to get work done. Webex Teams enables me to provide the best customer service to my internal and external clients through effective collaboration.

Cisco Webex Teams review by Richard T.
Richard T.
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content

"Changed my life!"

What do you like best?

It allows me to collaborate with external parties with easy. Also, it's great as a quick option for video.

We also use it for war rooms, that allow us to bring people outside the war room up to speed as soon as they join.

What do you dislike?

Improve the simplicty of navigating between people and spaces.

Recommendations to others considering the product

Use it to jump between mutiple book meetings.

What business problems are you solving with the product? What benefits have you realized?

Easier to chat with external parties. Also, easy to bring someone in after the fact and not get lost in an e-mail chain,

Cisco Webex Teams review by User
User
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content

"Webex"

What do you like best?

So easy to use for interactive webinars with 90% of our carriers. I do not have my own individual account however all of our carrier partners and even our corporate office sets up webinars using this software for us to interact with other agents/co-workers etc. Easy to use and to ask questions among peers.

What do you dislike?

I really have no complaints about the product at all. I have never had a technical issue or disruption in service when using it.

What business problems are you solving with the product? What benefits have you realized?

Setting up webinars with 100+ parties involved across the country can be difficult and this definitely helps simplify and steamline the process. We are able to link the webinar right to our calendar as well to stay up to date.

Cisco Webex Teams review by Alvaro R.
Alvaro R.
Validated Reviewer
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Love Webex Teams"

What do you like best?

Webex teams has truly changed the way we work and communicate internally in our organization and with our customers. The piece we like the most is how easy it is to enagege and collaborate with our customers and business partners without the need to do Federation.

What do you dislike?

Calling features are lacking - Would be great to have more feature rich calling capabilities in the client

Recommendations to others considering the product

Truly a great platform for team collaboration - messaging and meetings

What business problems are you solving with the product? What benefits have you realized?

Internal and external collaboration for dynamic teams

Cisco Webex Teams review by Þórður/Thordur J.
Þórður/Thordur J.
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Verified Current User
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Ease of use"

What do you like best?

Basically Cisco spark is a new way of communicating inside and outside of the corp. The concept of messaging and communication much easier and you can bring back document from meeting and access them from wherever. It will change the way people interact within enterprises and corp, where users can share content when on the phone or in a meeting. It can be accessed on all devices, smart phones, PC.

What do you dislike?

The user interface could be better and number of rooms can pile up

Recommendations to others considering the product

Try it, it will simplify many things, which you´ve probably hope for a while.

What business problems are you solving with the product? What benefits have you realized?

The best thing is that I can easily can share files, documents and it is accessible. It has SIP and can easily integrate with other tools and applications.

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