[ Webex S... Reviews ](https://www.g2.com/products/cisco-webex-suite/reviews) [ Webex S... Reviews ](https://www.g2.com/products/cisco-webex-suite/reviews) # Webex Suite Features ##### ## Basic Communication (6) Phone Calls Enables users to place phone calls over the internet. Video Calls Enables users to place video calls over the internet. Instant Messaging Enables users to send instant messages over the internet. Screen Sharing Enables users to share screens over the internet. Conference Calls Enables multiple users to make phone or video calls over the internet at once. Desk-to-Desk Calls Enables users to contact one anothers through mobile phones and landlines. Show More ##### ## Advanced Features (3) Hold Music Offers users the option to play music for contacts who are on hold. Automated Attendants Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. VOiP Number Offers users a unique number that can be dialed from anywhere. Show More ##### ## Access (3) Software Pairing Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. Browser Extension Allows users to download the tool along as an extension to their browser of choice. Individual Download Requires users download the software on its own. Show More ##### ## Content Sharing (3) Video Streaming Live streams audio and video from both teacher and student managed devices Session Recording Captures each session via a stream recording feature File Sharing The ability to share PowerPoints, images, and other file types Show More ##### ## Collaboration (9) Whiteboard Contains an interactive whiteboard for both student and teacher use Hand Raising Provides a hand raising feature for students that wish to ask questions or offer insight Participation Controls Teachers control participation permissions for students Survey Tools Creates online polls within the classroom environment Screen Sharing Permits screen sharing between the teacher and students Integrated Communications Integrates with outside communications software so its features can be used inside the application. Native Communications Provides native communication channels within the application. Board Overview Provides a map, table of contents, or overview that organizes a given workspace for easy nativagtion. Screen Sharing Allows users to share their screen within the application. Show More ##### ## Functionality (3) Technical Support Live technical support available for all users Live Chat Text chat tools within the classroom Markup Tools Ability to markup different media types within a session Show More ##### ## Business Instant Messaging (6) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Integrations Application integrates with other outside software. Show More ##### ## Business Instant Messaging (2) Audio Conferencing Allows users to communicate via audio call. Video Conferencing Allows users to communicate via video call. Show More ##### ## Visual Tools (4) Whiteboarding Provides a whiteboarding space or whiteboarding tools in the workspace. Annotations Allows users to annotate other content posted in the workspace. Graphing Auto-generates or allows users to create diagrams and graphs based on imported data. Templates Provides templates or template creation to organize workspaces. Show More ##### ## Collaboration Tools (9) Simultaneous Screen Sharing Allows multiple users to share their screen simultaneously. Document Sharing Allows users to share documents within the platform. Availability Status Allows users to set personal availability. Mobile Application Software is available as a downloadable mobile application. Screen Sharing Able to share your desktop screen or an application with the rest of the conference. Presentations Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. Whiteboarding Provides a virtual whiteboard for collaborative use. Live Chat Conferences have a text chat feature. Hand Raising Allows conference participants to notifiy conference hosts when they want to speak. Show More ##### ## Office Customization (3) Office Decor Allows users to decorate their virtual office space. Customized Floor Plans Allows administrators to design their virtual office themselves. Personal Offices Allows individual users to create personal offices within the virtual workspace. Show More ##### ## Design Tools (5) Drawing Allows users to draw on the whiteboard. Marker Colors Assigns or allows users to pick different colors to designate who is drawing. Mind Mapping Provides tools that design mind maps for brainstorming sessions. Templates Provides premade templates to organize the whiteboard. Drag-and-Drop Allows users to drag and drop images, videos, links, and other content onto the whiteboard. Show More ##### ## Communication Tools (2) Voting Offers a built-in voting system. Commenting Allows users to annotate the whiteboard or comment on specific pieces of content on it. Show More ##### ## Integrations (2) CMS Integrations Integrates with outside content management systems to save the whiteboard or pull content from. Sharing Allows users to share or export whiteboards to other software. Show More ##### ## Software Offering (3) In-Browser Product is available as an in-browser application. Desktop App Product is available as a downloadable desktop application. Mobile App Product is available as a mobile application. Show More ##### ## Conferencing Options (3) Group Live Chat Provides a live chat feed during a screen sharing session. Audio Conferencing Allows users to communicate via audio channels. Video Conferencing Allows users to communicate via video channels. Show More ##### ## Presenter Tools (4) Live Preview Provides a live preview of what viewers are seeing in real-time. Notifications Blocker Blocks notifications from other applications from appearing during a screen sharing session. Remote Control Allows users to give audience members control of cursors or tools on the shared screen. Switch Presenter Allows presenters to relinguish presenter access to another user in a call. Show More ##### ## Application Tools (3) Password Protection Provides password protection to screen sharing sessions. Recording Allows users to record screen sharing sessions for later review. In-Browser Application Software is available within browsers. Show More ##### ## Guest Tools (3) Virtual Receptionist Provides a virtual receptionist for guests. External Video Conferencing Allows users to video chat with external entities within the platform. Guest Links Provides links to allow users into the virtual workspace. Show More ##### ## Features (6) Voicemail to Email Transcribes voice messages to email. Voicemail to SMS Transcribes voice messages and delivers them via text message. File Sharing Includes a way to easily share files between users. Voice Conferencing Allows multi-participant phone conferences. Video Conferencing Can host video conferences. Conference Transcripts Records and transcribes voice and video conferences. Show More ##### ## Extensions (3) Tenancy Flexibility Can be deployed as a single-tenant or multi-tenant product. Native VoIP Contains its own IP telephony system. CCaaS Option Is also able to serve as contact center software. Show More ##### ## Hardware (2) Required Hardware Software requires a user to have specific hardware to support usage. Bring Your Own Device Users can run the software on their own devices. Show More ##### ## Security (2) Permissions Users can provide permissions on specific accounts or workspaces to control access for specific workspaces. Single Sign-On (SSO) Software provide integrated or native single sign-on (SSO). Show More ##### ## Meeting Coordination (4) Scheduling Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. Recording Conferences can be recorded for future use with native functionality. Participant Permissions The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. One-Click Join Allows users to join a conference without requiring a download or a sign-in Show More ##### ## Software Type (3) Mobile Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. Browser Application Conferences can be launched within a browser without requiring a user to download an application to their desktop. Desktop Application Software is available as a downloadable desktop application. Show More ##### ## Meeting Prep - AI Meeting Assistants (3) Agenda Management Assists in creating and managing meeting agendas, ensuring that discussions stay on track and objectives are met. Virtual Meeting Hosting Hosts virtual meetings, manages attendee lists, and controls meeting features like screen sharing and recording. Automated Scheduling Helps schedule meetings by analyzing participants' calendars and finding suitable time slots for everyone involved. They can also send out meeting invitations and reminders. Show More ##### ## Meeting Automation - AI Meeting Assistants (3) Automated Note-Taking Automatically transcribes and summarizes meeting discussions. Voice Recognition Recognizes and transcribes spoken words during meetings, making note of who is speaking and when. Action Item Tracking Tracks action items and follow-up tasks, assigning responsibilities to specific participants and sending reminders. Show More ##### ## Meeting Insights - AI Meeting Assistants (3) Sentiment Analysis Analyzes the sentiment of meeting participants based on their speech patterns and provides insights into the emotional tone of the meeting. Personalization Adapts to individual preferences and learning from past interactions to provide a more personalized meeting experience. Smart Summaries Creates smart summaries that capture the essential information and insights from a meeting, allowing participants to recall key points, track action items, and have a comprehensive understanding of what transpired during the meeting Show More ##### ## Accessibility - AI Meeting Assistants (3) Language Translation Offers real-time language translation, allowing participants who speak different languages to communicate effectively. Real-Time Transcription Provides real-time transcription of spoken words. This may also include closed-captioning. Accessibility Guidelines Compliance Complies with accessibility standards and guidelines, such as the Web Content Accessibility Guidelines (WCAG), to ensure that the tool is accessible to individuals with disabilities. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (4) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Show More ##### ## Platform Basics - VoIP Providers (6) PBX systems, VoIP Softphone Contains PBX & VoIP softphone that can be used within the VoIP business system. Call Management Manages incoming calls with features such as call forwarding, transferring, and routing. Network monitoring Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. Integrations Enables integrations with communication and CRM platforms. Virtual PBX Provides compatibility with both hosted and virtual PBX solutions. SIP trunking services Supports SIP trunking services for local and long-distance calls. Show More ##### ## Agentic AI - Virtual Classroom (1) Adaptive Learning Improves performance based on feedback and experience Show More ##### ## Agentic AI - Business Instant Messaging (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Video Conferencing (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - VoIP Providers (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Virtual Workspaces (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Show More ##### ## Agentic AI - Collaborative Whiteboard (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Show More ##### ## Agentic AI - UCaaS Platforms (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Screen Sharing (1) Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Visual Collaboration Platforms (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - AI Meeting Assistants (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Decision Making Makes informed choices based on available data and objectives Show More ##### ## Meeting Capture & Retention - AI Meeting Assistants (3) Bot Presence Requires an automated bot to join meetings as a participant to capture meeting content. Meeting Moments Management Enables users to search, edit, and highlight key moments within recorded content for easier reference. Audio or Video Recording Captures and stores in-meeting audio and video for post-meeting review and sharing. 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