Webex Suite Features
Basic Communication (6)
Phone Calls
Enables users to place phone calls over the internet.
Video Calls
Enables users to place video calls over the internet.
Instant Messaging
Enables users to send instant messages over the internet.
Screen Sharing
Enables users to share screens over the internet.
Conference Calls
Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls
Enables users to contact one anothers through mobile phones and landlines.
Advanced Features (3)
Hold Music
Offers users the option to play music for contacts who are on hold.
Automated Attendants
Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number
Offers users a unique number that can be dialed from anywhere.
Access (3)
Software Pairing
Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension
Allows users to download the tool along as an extension to their browser of choice.
Individual Download
Requires users download the software on its own.
Content Sharing (3)
Video Streaming
Live streams audio and video from both teacher and student managed devices
Session Recording
Captures each session via a stream recording feature
File Sharing
The ability to share PowerPoints, images, and other file types
Collaboration (9)
Whiteboard
Contains an interactive whiteboard for both student and teacher use
Hand Raising
Provides a hand raising feature for students that wish to ask questions or offer insight
Participation Controls
Teachers control participation permissions for students
Survey Tools
Creates online polls within the classroom environment
Screen Sharing
Permits screen sharing between the teacher and students
Integrated Communications
Integrates with outside communications software so its features can be used inside the application.
Native Communications
Provides native communication channels within the application.
Board Overview
Provides a map, table of contents, or overview that organizes a given workspace for easy nativagtion.
Screen Sharing
Allows users to share their screen within the application.
Functionality (3)
Technical Support
Live technical support available for all users
Live Chat
Text chat tools within the classroom
Markup Tools
Ability to markup different media types within a session
Business Instant Messaging (6)
File Sharing
Allows users to send and open various file types.
Notifications
Notifies users when they have been contacted or tagged.
Search
Message content search capability.
Mobile Application
Software can be accessed through a downloadable mobile application.
Web Application
Software can be accessed through a downloadable desktop app or a cloud-based site.
Integrations
Application integrates with other outside software.
Business Instant Messaging (2)
Audio Conferencing
Allows users to communicate via audio call.
Video Conferencing
Allows users to communicate via video call.
Visual Tools (4)
Whiteboarding
Provides a whiteboarding space or whiteboarding tools in the workspace.
Annotations
Allows users to annotate other content posted in the workspace.
Graphing
Auto-generates or allows users to create diagrams and graphs based on imported data.
Templates
Provides templates or template creation to organize workspaces.
Collaboration Tools (9)
Simultaneous Screen Sharing
Allows multiple users to share their screen simultaneously.
Document Sharing
Allows users to share documents within the platform.
Availability Status
Allows users to set personal availability.
Mobile Application
Software is available as a downloadable mobile application.
Screen Sharing
Able to share your desktop screen or an application with the rest of the conference.
Presentations
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
Whiteboarding
Provides a virtual whiteboard for collaborative use.
Live Chat
Conferences have a text chat feature.
Hand Raising
Allows conference participants to notifiy conference hosts when they want to speak.
Office Customization (3)
Office Decor
Allows users to decorate their virtual office space.
Customized Floor Plans
Allows administrators to design their virtual office themselves.
Personal Offices
Allows individual users to create personal offices within the virtual workspace.
Design Tools (5)
Drawing
Allows users to draw on the whiteboard.
Marker Colors
Assigns or allows users to pick different colors to designate who is drawing.
Mind Mapping
Provides tools that design mind maps for brainstorming sessions.
Templates
Provides premade templates to organize the whiteboard.
Drag-and-Drop
Allows users to drag and drop images, videos, links, and other content onto the whiteboard.
Communication Tools (2)
Voting
Offers a built-in voting system.
Commenting
Allows users to annotate the whiteboard or comment on specific pieces of content on it.
Integrations (2)
CMS Integrations
Integrates with outside content management systems to save the whiteboard or pull content from.
Sharing
Allows users to share or export whiteboards to other software.
Software Offering (3)
In-Browser
Product is available as an in-browser application.
Desktop App
Product is available as a downloadable desktop application.
Mobile App
Product is available as a mobile application.
Conferencing Options (3)
Group Live Chat
Provides a live chat feed during a screen sharing session.
Audio Conferencing
Allows users to communicate via audio channels.
Video Conferencing
Allows users to communicate via video channels.
Presenter Tools (4)
Live Preview
Provides a live preview of what viewers are seeing in real-time.
Notifications Blocker
Blocks notifications from other applications from appearing during a screen sharing session.
Remote Control
Allows users to give audience members control of cursors or tools on the shared screen.
Switch Presenter
Allows presenters to relinguish presenter access to another user in a call.
Application Tools (3)
Password Protection
Provides password protection to screen sharing sessions.
Recording
Allows users to record screen sharing sessions for later review.
In-Browser Application
Software is available within browsers.
Guest Tools (3)
Virtual Receptionist
Provides a virtual receptionist for guests.
External Video Conferencing
Allows users to video chat with external entities within the platform.
Guest Links
Provides links to allow users into the virtual workspace.
Features (6)
Voicemail to Email
Transcribes voice messages to email.
Voicemail to SMS
Transcribes voice messages and delivers them via text message.
File Sharing
Includes a way to easily share files between users.
Voice Conferencing
Allows multi-participant phone conferences.
Video Conferencing
Can host video conferences.
Conference Transcripts
Records and transcribes voice and video conferences.
Extensions (3)
Tenancy Flexibility
Can be deployed as a single-tenant or multi-tenant product.
Native VoIP
Contains its own IP telephony system.
CCaaS Option
Is also able to serve as contact center software.
Hardware (2)
Required Hardware
Software requires a user to have specific hardware to support usage.
Bring Your Own Device
Users can run the software on their own devices.
Security (2)
Permissions
Users can provide permissions on specific accounts or workspaces to control access for specific workspaces.
Single Sign-On (SSO)
Software provide integrated or native single sign-on (SSO).
Meeting Coordination (4)
Scheduling
Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Recording
Conferences can be recorded for future use with native functionality.
Participant Permissions
The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join
Allows users to join a conference without requiring a download or a sign-in
Software Type (3)
Mobile
Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application
Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application
Software is available as a downloadable desktop application.
Meeting Prep - AI Meeting Assistants (3)
Agenda Management
Assists in creating and managing meeting agendas, ensuring that discussions stay on track and objectives are met.
Virtual Meeting Hosting
Hosts virtual meetings, manages attendee lists, and controls meeting features like screen sharing and recording.
Automated Scheduling
Helps schedule meetings by analyzing participants' calendars and finding suitable time slots for everyone involved. They can also send out meeting invitations and reminders.
Meeting Automation - AI Meeting Assistants (3)
Automated Note-Taking
Automatically transcribes and summarizes meeting discussions.
Voice Recognition
Recognizes and transcribes spoken words during meetings, making note of who is speaking and when.
Action Item Tracking
Tracks action items and follow-up tasks, assigning responsibilities to specific participants and sending reminders.
Meeting Insights - AI Meeting Assistants (3)
Sentiment Analysis
Analyzes the sentiment of meeting participants based on their speech patterns and provides insights into the emotional tone of the meeting.
Personalization
Adapts to individual preferences and learning from past interactions to provide a more personalized meeting experience.
Smart Summaries
Creates smart summaries that capture the essential information and insights from a meeting, allowing participants to recall key points, track action items, and have a comprehensive understanding of what transpired during the meeting
Accessibility - AI Meeting Assistants (3)
Language Translation
Offers real-time language translation, allowing participants who speak different languages to communicate effectively.
Real-Time Transcription
Provides real-time transcription of spoken words. This may also include closed-captioning.
Accessibility Guidelines Compliance
Complies with accessibility standards and guidelines, such as the Web Content Accessibility Guidelines (WCAG), to ensure that the tool is accessible to individuals with disabilities.
Generative AI - Business Instant Messaging (1)
Text Summarization
Condenses long documents or text into a brief summary.
AI - Business Instant Messaging (4)
AI Powered Search
Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.
Smart Notifications
Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.
AI Powered Language Translation
Uses AI-powered language translation tools to translate messages in real-time.
Content Generation
Creates, assists, or automates the generation of text-based content within the platform.
Platform Basics - VoIP Providers (6)
PBX systems, VoIP Softphone
Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management
Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring
Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations
Enables integrations with communication and CRM platforms.
Virtual PBX
Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services
Supports SIP trunking services for local and long-distance calls.
Agentic AI - Virtual Classroom (1)
Adaptive Learning
Improves performance based on feedback and experience
Agentic AI - Business Instant Messaging (2)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - VoIP Providers (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Virtual Workspaces (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Agentic AI - Collaborative Whiteboard (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Agentic AI - UCaaS Platforms (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Screen Sharing (1)
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Visual Collaboration Platforms (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - AI Meeting Assistants (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Decision Making
Makes informed choices based on available data and objectives
Meeting Capture & Retention - AI Meeting Assistants (3)
Bot Presence
Requires an automated bot to join meetings as a participant to capture meeting content.
Meeting Moments Management
Enables users to search, edit, and highlight key moments within recorded content for easier reference.
Audio or Video Recording
Captures and stores in-meeting audio and video for post-meeting review and sharing.





