Webex Suite Reviews & Product Details

We use Webex Suite in Infosys for meetings, calls, and team messaging, and it works reliably for daily communication. The audio and video quality are consistent, and features like screen sharing, recording, and chat make collaboration easier during meetings. It’s especially helpful for connecting with team members across locations and keeping communication organized in one place. Review collected by and hosted on G2.com.

Sometimes Webex can feel a bit slow, especially when joining meetings or switching between features. The interface can also take time to get used to for new users. Occasionally, there are minor connectivity or audio issues depending on network conditions, which can affect the meeting experience. Review collected by and hosted on G2.com.

The look and feel of the UI is really nice and energetic. I use it with Outlook for Partner Connect, like Splunk, CrowdStrike, etc, because the integration is easy to use. The purpose of Webex is always to have the right collaboration in terms of performance. I think having this meeting tool meets the expectation of Cost of Investment.

I hope that in the near future, some sort of automation, like noting down the whole conversation, will be possible with AI. Review collected by and hosted on G2.com.

It always takes time to log in, even if it's installed on your laptop. Review collected by and hosted on G2.com.

I specifically rely on the automated meeting summaries and action item generation. In our department, we often have back-to-back sessions, and being able to catch up on a missed 30-minute call by reading a 2-paragraph summary is a game changer. The Cisco AI Codec also keeps the audio crystal clear even when I'm working on a spotty home Wi-Fi connection, which was a major pain point with our previous tool. Review collected by and hosted on G2.com.

Management of notifications across devices could be smoother. I sometimes find that I'll get a 'ping' on my desktop and mobile simultaneously even when I'm actively typing on my computer. I’d also like more granular control over rollover calls; currently, when my colleagues’ lines roll over to me, the ringing can be quite disruptive when I'm already deep in a separate task. Review collected by and hosted on G2.com.

I use Webex Suite every day at work for making over 70 outbound calls, and it's helpful in tracking each call and the time spent. I like how easy it is to copy and paste a phone number, so I can make lots of calls each day without manually typing in numbers. This feature helps me hit my call goals faster and save time on each call. The setup was pretty simple, and even after four years, I find it very easy to use and get accustomed to. Review collected by and hosted on G2.com.

I wish I could silence all rollovers from my coworkers. It feels like my phone is constantly ringing from rollovers and it is loud when I'm on a call. I would love an option to silence all rollover calls, still have them pop up on my screen, but not make any noise. Review collected by and hosted on G2.com.

I like that Webex Suite brings meetings, messaging, calling, and collaboration tools together in one platform and creating a team with team name, describe the team and add the people by name or email ID Review collected by and hosted on G2.com.

interface is a little complex, and the application is slow Review collected by and hosted on G2.com.

Webex Suite is good and the UI feels very similar to Microsoft Teams, but it still lacks some basic utilities. The Whiteboard integration is really helpful for quick brainstorming sessions and makes it easy to capture ideas on the fly. That said, video calls need a better upgrade, as the overall experience could be smoother. The quick calling feature is available, but I think it should be named something clearer, like Meet or similar, so it’s easier to understand at a glance. AppHub integration is also really helpful, especially the GitHub integration, since it lets me get quick insights without switching contexts. Premium plan is also reasonable but its not good ROI considering pricing of almost 100$. Review collected by and hosted on G2.com.

Need better call and support for web meetings, Along with audio and video well versed and covered. Vidcast seems to be forced on users which is no need for private meetings and org level Video and meetings platform. AI agent need more refinement. Review collected by and hosted on G2.com.

It supports up to 1,000 participants in a single meeting and also offers Breakout Rooms, allowing participants to be divided into smaller groups for separate discussions. With its reliable performance and user-friendly interface Webex Suite is a convenient and effective application for team collaboration. Review collected by and hosted on G2.com.

If a call gets disconnected due to poor network quality, rejoining the meeting take longer. Review collected by and hosted on G2.com.

Webex is a robust and capable solution for remote communication and collaboration. It works well across a wide range of devices, making it easier to stay connected and communicate effectively with business partners and providers. I like the different tools it offers for video meetings. screen sharing and remote assistance. Review collected by and hosted on G2.com.

While the interface looks high-tech, the learning curve for its features can be longer than with similar apps. Also, as a macOS user, I found that (at least during the initial setup) getting it to work correctly could be challenging for beginners. Review collected by and hosted on G2.com.

I like Webex Suite's all-in-one approach to communication and collaboration, as it combines video meetings, team messaging, calling, and file sharing in a single interface. This makes it easy to stay connected and productive. I appreciate the reliability of the video conferencing experience and features like screen sharing, meeting recordings, and background noise removal. The user interface is intuitive, and integration with other business tools streamlines daily workflows for both internal teams and client interactions. Review collected by and hosted on G2.com.

While Webex Suite offers a strong set of collaboration features, there are a few areas that could be improved. The application can occasionally feel resource-intensive, especially during large meetings or when multiple collaboration features are used simultaneously. Some advanced settings and administrative controls have a learning curve for new users. Additionally, integrations with certain third-party tools could be more seamless, and occasional connectivity or audio/video quality issues may occur in environments with unstable internet connections. Enhancing performance optimization and simplifying some configuration options would further improve the overall user experience. Review collected by and hosted on G2.com.

I like that all the information is in one central spot with Webex Suite. I also appreciate how it opens up quickly, helping me to start my day efficiently. It keeps track of voicemail and missed calls, which is really useful. Over the years, I've seen it evolve to become super easy to use and install, and it’s easy to coach people on how to use it. Review collected by and hosted on G2.com.

Slow at startup, removing notifications takes multiple clicks Review collected by and hosted on G2.com.