Compare Webex Suite and Zoom Workplace 
At a Glance
Market Segments
Enterprise (50.6% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
$0.00
Free
Webex Suite
Star Rating
(18,782)4.2 out of 5
Market Segments
Enterprise (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Workplace
Star Rating
(56,033)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Workplace excels in user-friendliness, with many users highlighting its intuitive interface and ease of operation. One user mentioned, "It’s very user-friendly and convenient to operate, and the metrics are easy to understand," making it a strong choice for those who prioritize a seamless experience.
- Users say that Webex Suite stands out for its integration capabilities, allowing teams to combine meetings, messaging, and calls into a single platform. This feature is particularly appreciated as it eliminates the need for multiple tools, with one reviewer noting, "This eliminates the need to use multiple tools and applications."
- Reviewers mention that Zoom Workplace offers impressive AI features, such as automated note-taking during meetings. This functionality allows users to focus on discussions rather than taking notes, as one user pointed out, "there is an option to AI to take the notes in meetings, so that you can concentrate in the meeting."
- According to verified reviews, Webex Suite provides reliable video and audio quality, even in larger meetings. Users appreciate the consistent performance, stating that "video and audio quality are consistent, even in large meetings," which is crucial for maintaining effective communication.
- G2 reviewers highlight that Zoom Workplace has a quicker implementation process, with many users praising its straightforward onboarding. One user noted, "Zoom add-on allows me to easily create calendar events and add in Zoom link directly within my calendar," showcasing its integration with existing workflows.
- Users report that while both platforms offer strong collaboration tools, Webex Suite's organized messaging spaces and built-in meeting controls help keep discussions focused and actionable. One reviewer mentioned, "Real-time collaboration tools, organized messaging spaces, and built-in meeting controls help keep discussions focused and actionable," indicating its thoughtful design for teamwork.
Pricing
Entry-Level Pricing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Suite
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
14,732
9.2
42,553
Ease of Use
8.7
14,782
9.1
42,702
Ease of Setup
8.5
2,990
9.1
13,822
Ease of Admin
8.5
2,629
9.0
12,368
Quality of Support
8.5
11,795
8.7
31,450
Has the product been a good partner in doing business?
8.7
2,524
9.1
11,550
Product Direction (% positive)
7.8
14,188
8.4
40,032
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
9.1
985
9.0
6582
|
Verified
9.0
965
9.1
6781
|
Verified
8.9
943
8.8
6025
|
Verified
Collaboration
8.8
901
8.6
5131
|
Verified
9.0
979
9.1
6774
|
Verified
9.0
972
9.0
6520
|
Verified
8.8
877
8.7
4989
|
Verified
9.2
1001
9.3
7124
|
Verified
Functionality
8.8
881
8.5
5079
|
Verified
9.0
979
9.0
6335
|
Verified
8.9
882
8.7
4829
|
Verified
Agentic AI - Virtual Classroom
7.9
21
8.0
108
Business Instant Messaging
8.6
943
8.6
509
8.8
1046
8.7
524
8.5
957
8.5
504
Business Instant Messaging
8.9
1019
9.0
520
8.9
962
9.2
533
Business Instant Messaging
8.7
905
8.9
506
8.8
963
8.9
511
8.7
869
8.5
504
Generative AI - Business Instant Messaging
8.2
53
8.5
177
AI - Business Instant Messaging
8.1
55
8.4
173
8.1
54
8.4
174
8.1
54
8.3
171
7.7
53
8.3
171
Agentic AI - Business Instant Messaging
7.8
36
7.7
83
7.6
36
7.6
78
Visual Tools
8.6
68
Not enough data
8.6
63
Not enough data
8.4
63
Not enough data
8.3
65
Not enough data
Office Customization
8.7
64
Not enough data
8.7
62
Not enough data
8.5
62
Not enough data
Guest Tools
8.6
60
Not enough data
8.6
62
Not enough data
8.6
58
Not enough data
Collaboration Tools
8.7
62
Not enough data
8.9
66
Not enough data
9.0
65
Not enough data
8.9
63
Not enough data
Agentic AI - Virtual Workspaces
7.7
30
Not enough data
7.4
29
Not enough data
Grammar
Not enough data
8.9
74
Not enough data
8.6
74
Not enough data
9.0
75
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
71
Design Tools
8.8
358
8.6
296
8.8
357
8.5
289
8.6
312
8.2
280
8.7
319
8.3
282
8.8
335
8.6
286
Communication Tools
8.9
336
8.7
288
9.0
358
8.9
293
Integrations
8.7
288
8.2
276
9.0
356
8.7
287
Software Offering
8.8
354
8.5
283
9.2
390
9.3
293
9.0
376
8.9
287
Agentic AI - Collaborative Whiteboard
8.0
22
7.9
78
8.0
22
7.9
79
8.3
22
7.8
77
Presenter Tools
8.9
4895
9.0
16931
8.5
4250
|
Verified
8.6
12637
|
Verified
8.8
4607
|
Verified
8.7
13572
|
Verified
8.9
5122
|
Verified
8.9
17376
|
Verified
Conferencing Options
9.0
5262
|
Verified
9.1
19396
|
Verified
9.0
5492
|
Verified
9.2
19551
|
Verified
9.0
5407
|
Verified
9.3
21543
|
Verified
Application Tools
8.8
4344
|
Verified
8.9
16009
|
Verified
8.8
4909
|
Verified
9.1
19237
|
Verified
8.7
4874
8.8
16122
|
Verified
Agentic AI - Screen Sharing
7.5
51
7.5
239
Platform Basics
Not enough data
9.1
417
Not enough data
9.1
416
Not enough data
7.8
383
Platform Content
Not enough data
8.1
379
Not enough data
7.8
377
Not enough data
9.0
404
Platform Additional Functionality
Not enough data
8.5
403
Not enough data
8.1
379
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
102
Not enough data
8.2
104
Not enough data
8.7
105
Not enough data
8.7
105
Coordination Tools
Not enough data
8.8
113
Not enough data
8.8
106
Not enough data
8.5
105
Software Options
Not enough data
9.1
104
Not enough data
9.0
104
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
64
Not enough data
8.2
60
Not enough data
8.7
39
Not enough data
8.7
41
Not enough data
8.3
40
Not enough data
8.1
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.7
65
Not enough data
8.3
61
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Collaboration
9.1
33
Not enough data
8.8
35
Not enough data
8.7
33
Not enough data
8.9
35
Not enough data
Hardware
8.6
32
Not enough data
8.5
32
Not enough data
Security
9.0
33
Not enough data
8.8
33
Not enough data
Agentic AI - Visual Collaboration Platforms
7.0
15
Not enough data
7.3
14
Not enough data
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
9.0
10183
|
Verified
9.2
30742
|
Verified
9.1
2965
|
Verified
Feature Not Available
8.8
2648
|
Verified
Feature Not Available
9.0
3209
|
Verified
9.1
14784
|
Verified
9.0
3037
9.1
14811
|
Verified
Meeting Coordination
8.7
9166
8.9
28128
|
Verified
8.7
8652
|
Verified
9.0
27201
|
Verified
8.7
9016
|
Verified
8.9
27458
|
Verified
8.8
3171
|
Verified
9.0
15212
|
Verified
Software Type
8.6
7745
|
Verified
8.9
26512
|
Verified
8.8
3105
|
Verified
8.8
13936
|
Verified
9.0
3255
|
Verified
9.2
15859
|
Verified
Agentic AI - Video Conferencing
7.8
96
7.8
430
7.8
91
7.8
432
7.9
90
7.8
416
Calendar View
Not enough data
8.3
396
Not enough data
8.5
402
Shared Calendar
Not enough data
8.5
389
Not enough data
8.3
391
Accessibility
Not enough data
8.3
385
Not enough data
8.0
382
Integration
Not enough data
8.3
379
Not enough data
8.2
384
Not enough data
8.5
383
Notifications
Not enough data
8.3
384
Not enough data
7.9
380
Generative AI
Not enough data
7.4
302
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.7
120
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
46
Not enough data
9.3
45
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
44
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
47
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.4
45
Not enough data
9.1
45
Not enough data
8.9
41
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
644
Not enough data
8.6
672
Not enough data
8.9
673
Not enough data
7.7
637
Not enough data
7.6
631
Branding & Customizatio
Not enough data
8.1
644
Not enough data
8.5
658
Not enough data
8.1
631
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
654
Not enough data
8.4
654
Agentic AI - Business Scheduling
Not enough data
7.4
165
Not enough data
7.5
167
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
9.3
40
8.5
120
9.3
42
8.8
129
9.4
40
8.5
126
Meeting Automation - AI Meeting Assistants
9.3
40
9.0
149
9.1
41
8.7
123
9.2
39
8.7
127
Meeting Insights - AI Meeting Assistants
9.1
41
8.2
122
9.0
42
8.4
122
9.3
42
9.1
137
Accessibility - AI Meeting Assistants
9.1
41
8.3
120
9.1
39
8.6
126
9.3
38
8.3
115
Agentic AI - AI Meeting Assistants
9.3
15
7.8
76
9.2
15
7.9
77
9.2
15
8.1
77
9.2
14
8.0
78
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.9
11
Not enough data
8.9
11
Not enough data
9.5
10
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
8.2
10
Not enough data
Basic Communication
8.8
246
Not enough data
8.7
232
Not enough data
8.6
212
Not enough data
9.0
259
Not enough data
9.0
260
Not enough data
8.6
147
Not enough data
Agentic AI - VoIP Providers
7.4
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
6.9
6
Not enough data
Access
8.3
163
Not enough data
8.4
187
Not enough data
8.4
177
Not enough data
Advanced Features
7.9
134
Not enough data
8.2
135
Not enough data
8.6
178
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
8.0
5
7.8
9
9.0
5
8.0
9
9.7
5
8.3
9
9.7
5
8.8
10
Extensions
9.0
146
8.9
1485
|
Verified
8.9
162
8.8
1461
|
Verified
9.0
105
8.7
1369
Features
9.0
158
8.8
1379
|
Verified
8.8
101
8.7
1333
9.0
153
8.9
1773
|
Verified
9.1
171
9.2
2019
|
Verified
9.1
155
9.3
2101
|
Verified
9.1
142
8.8
1601
|
Verified
Categories
Categories
Shared Categories
Webex Suite and Zoom Workplace are categorized as Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Unique Categories
Webex Suite is categorized as Visual Collaboration Platforms, Virtual Workspaces, and VoIP Providers
Zoom Workplace is categorized as Business Scheduling, Desk Booking, Email Client, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, and Productivity Bots
Reviews
Reviewers' Company Size
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Information Technology and Services
8.9%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.7%
Other
66.9%
Alternatives
Discussions
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
KH
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Article ID:
ng387ab
Last Updated:
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7 Comments
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Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 Comments
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I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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