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Compare Webex Suite and Zoom Workplace 
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At a Glance
Market Segments
Enterprise (50.7% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
$0.00
Free
Webex Suite
Star Rating
(18,555)4.2 out of 5
Market Segments
Enterprise (50.7% of reviews)
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Workplace
Star Rating
(55,079)4.5 out of 5
Market Segments
Small-Business (51.1% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming with a score of 9.0, while Webex Suite slightly edges out with a score of 9.1, indicating that Webex may offer a marginally better experience for high-quality video calls.
- Reviewers mention that Zoom Workplace's session recording feature is highly rated at 9.1, which is slightly better than Webex Suite's 9.0, suggesting that users find Zoom's recording capabilities more reliable for capturing meetings.
- G2 users highlight that Zoom Workplace has a superior mobile application experience with a score of 9.0 compared to Webex Suite's 8.7, indicating that Zoom's mobile interface is more user-friendly and efficient for on-the-go access.
- Users on G2 report that Zoom Workplace's ease of setup is rated at 9.1, while Webex Suite is at 8.4, suggesting that Zoom provides a more straightforward onboarding process for new users.
- Reviewers mention that Zoom Workplace's quality of support is rated at 8.7, which is slightly higher than Webex Suite's 8.5, indicating that users feel more satisfied with the support they receive from Zoom.
- Users say that Zoom Workplace shines in collaboration tools with a score of 9.2 for screen sharing, compared to Webex Suite's 9.0, suggesting that Zoom offers a more seamless experience for collaborative work during meetings.
Pricing
Entry-Level Pricing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Suite
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
14,624
9.2
42,148
Ease of Use
8.7
14,675
9.1
42,282
Ease of Setup
8.4
2,891
9.1
13,454
Ease of Admin
8.5
2,593
9.0
12,228
Quality of Support
8.5
11,695
8.7
31,114
Has the product been a good partner in doing business?
8.7
2,487
9.1
11,409
Product Direction (% positive)
7.8
14,084
8.3
39,637
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
9.1
976
9.0
6541
|
Verified
9.0
957
9.1
6743
|
Verified
8.9
937
8.8
6003
|
Verified
Collaboration
8.8
894
8.6
5102
|
Verified
9.0
973
9.1
6740
|
Verified
9.0
966
9.0
6497
|
Verified
8.8
872
8.7
4973
|
Verified
9.2
995
9.3
7081
|
Verified
Functionality
8.8
877
8.5
5059
|
Verified
9.0
974
9.0
6306
|
Verified
8.9
879
8.7
4820
|
Verified
Agentic AI - Virtual Classroom
8.0
18
8.1
102
Business Instant Messaging
8.6
935
8.6
492
8.8
1039
8.7
509
8.5
954
8.5
493
Business Instant Messaging
8.9
1003
9.0
489
8.9
945
9.2
493
Business Instant Messaging
8.7
896
8.9
488
8.8
957
8.9
494
8.7
862
8.5
483
Generative AI - Business Instant Messaging
8.2
50
8.5
169
AI - Business Instant Messaging
8.2
51
8.3
166
8.1
51
8.4
166
8.1
50
8.3
166
7.7
51
8.2
165
Agentic AI - Business Instant Messaging
7.8
33
7.6
76
7.6
32
7.5
73
Visual Tools
8.7
61
Not enough data
8.7
58
Not enough data
8.5
59
Not enough data
8.5
60
Not enough data
Office Customization
8.9
59
Not enough data
8.7
58
Not enough data
8.7
56
Not enough data
Guest Tools
8.5
55
Not enough data
8.7
55
Not enough data
8.8
52
Not enough data
Collaboration Tools
8.7
58
Not enough data
9.1
59
Not enough data
9.1
59
Not enough data
9.1
57
Not enough data
Agentic AI - Virtual Workspaces
7.8
24
Not enough data
7.6
24
Not enough data
Grammar
Not enough data
9.0
70
Not enough data
8.7
70
Not enough data
8.9
71
Formatting
Not enough data
8.7
69
Not enough data
8.5
67
Not enough data
8.5
68
Content
Not enough data
8.7
68
Not enough data
8.5
68
Not enough data
8.6
68
Product Type
Not enough data
8.9
68
Not enough data
8.9
67
Generative AI
Not enough data
8.8
63
Not enough data
8.9
64
Design Tools
8.8
359
8.5
281
8.8
358
8.5
278
8.6
313
8.2
271
8.7
320
8.3
272
8.8
336
8.6
275
Communication Tools
8.9
337
8.7
274
9.0
359
8.9
280
Integrations
8.7
289
8.1
269
9.0
357
8.7
269
Software Offering
8.8
354
8.5
271
9.2
391
9.2
276
9.0
376
8.8
272
Agentic AI - Collaborative Whiteboard
8.0
20
7.9
73
8.0
20
7.8
72
8.2
20
7.7
71
Presenter Tools
8.9
4892
9.0
16911
8.5
4249
|
Verified
8.6
12625
|
Verified
8.8
4601
|
Verified
8.7
13541
|
Verified
8.9
5115
|
Verified
8.9
17353
|
Verified
Conferencing Options
9.0
5257
|
Verified
9.1
19355
|
Verified
9.0
5484
|
Verified
9.2
19493
|
Verified
9.0
5397
|
Verified
9.3
21442
|
Verified
Application Tools
8.8
4341
|
Verified
8.9
15993
|
Verified
8.8
4899
|
Verified
9.1
19175
|
Verified
8.7
4868
8.8
16102
|
Verified
Agentic AI - Screen Sharing
7.6
45
7.4
228
Platform Basics
Not enough data
9.0
386
Not enough data
9.1
389
Not enough data
7.8
370
Platform Content
Not enough data
8.1
365
Not enough data
7.8
366
Not enough data
9.0
379
Platform Additional Functionality
Not enough data
8.4
383
Not enough data
8.1
368
Agentic AI - Screen and Video Capture
Not enough data
7.5
132
Inbox Tools
Not enough data
8.1
98
Not enough data
8.2
99
Not enough data
8.8
99
Not enough data
8.7
97
Coordination Tools
Not enough data
8.8
105
Not enough data
8.8
100
Not enough data
8.4
101
Software Options
Not enough data
9.1
99
Not enough data
8.9
99
Email Client - Agentic AI
Not enough data
7.5
50
Not enough data
7.9
51
Platform Basics
Not enough data
8.8
63
Not enough data
8.2
60
Not enough data
8.8
39
Not enough data
8.7
40
Not enough data
8.3
40
Not enough data
8.0
40
Not enough data
8.3
41
Platform Data
Not enough data
8.1
60
Not enough data
8.4
58
Not enough data
8.2
59
Not enough data
8.5
61
Platform Interoperability
Not enough data
8.8
64
Not enough data
8.3
61
Platform Additional Functionality
Not enough data
8.7
58
Additional Functionality - Visitor Management
Not enough data
8.1
35
Not enough data
8.1
35
Not enough data
8.6
36
Not enough data
7.8
36
Agentic AI - Visitor Management
Not enough data
7.8
26
Collaboration
9.1
30
Not enough data
8.7
30
Not enough data
8.6
30
Not enough data
8.8
30
Not enough data
Hardware
8.6
30
Not enough data
8.5
30
Not enough data
Security
9.0
30
Not enough data
8.7
30
Not enough data
Agentic AI - Visual Collaboration Platforms
6.7
12
Not enough data
7.1
12
Not enough data
Platform Basics
Not enough data
8.7
26
Not enough data
8.9
27
Not enough data
8.6
29
Platform Content
Not enough data
8.5
26
Not enough data
8.0
26
Platform Interoperability
Not enough data
8.5
28
Platform Additional Functionality
Not enough data
8.4
29
Not enough data
8.1
28
Not enough data
8.5
25
Agentic AI - Digital Signage
Not enough data
6.9
9
Collaboration Tools
9.0
10137
|
Verified
9.2
30588
|
Verified
9.1
2943
|
Verified
Feature Not Available
8.8
2626
|
Verified
Feature Not Available
9.0
3167
|
Verified
9.1
14667
|
Verified
9.0
3018
9.1
14761
|
Verified
Meeting Coordination
8.7
9129
8.9
27993
|
Verified
8.7
8620
|
Verified
9.0
27101
|
Verified
8.7
8996
|
Verified
8.9
27428
|
Verified
8.8
3146
|
Verified
9.0
15130
|
Verified
Software Type
8.6
7725
|
Verified
8.9
26452
|
Verified
8.8
3087
|
Verified
8.8
13903
|
Verified
9.0
3231
|
Verified
9.2
15800
|
Verified
Agentic AI - Video Conferencing
7.8
79
7.8
432
7.8
77
7.9
431
7.9
79
7.9
427
Calendar View
Not enough data
8.3
380
Not enough data
8.5
392
Shared Calendar
Not enough data
8.5
373
Not enough data
8.2
382
Accessibility
Not enough data
8.2
378
Not enough data
8.0
375
Integration
Not enough data
8.3
372
Not enough data
8.2
378
Not enough data
8.4
371
Notifications
Not enough data
8.2
374
Not enough data
7.9
375
Generative AI
Not enough data
7.4
297
Not enough data
7.5
304
Not enough data
7.5
306
Agentic AI - Calendar
Not enough data
7.7
117
Design
Not enough data
9.2
42
Not enough data
9.2
42
Not enough data
9.3
42
Collaboration
Not enough data
9.3
43
Not enough data
9.2
43
File Types
Not enough data
9.0
41
Not enough data
9.1
41
Not enough data
8.9
41
Edit & Revise
Not enough data
9.1
41
Not enough data
9.0
41
Not enough data
9.2
41
Integrate & Embed
Not enough data
9.2
43
Not enough data
9.0
42
Not enough data
9.3
42
Operating System
Not enough data
9.3
43
Not enough data
9.0
42
Not enough data
8.8
39
Generative AI
Not enough data
9.1
40
Not enough data
9.3
40
Not enough data
9.2
40
Not enough data
9.4
39
Not enough data
9.0
40
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
638
Not enough data
8.6
660
Not enough data
8.9
660
Not enough data
7.7
631
Not enough data
7.6
624
Branding & Customizatio
Not enough data
8.1
635
Not enough data
8.5
648
Not enough data
8.1
625
Automatic Rules & Configurations
Not enough data
8.4
631
Not enough data
8.5
645
Not enough data
8.4
648
Agentic AI - Business Scheduling
Not enough data
7.4
158
Not enough data
7.4
158
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.6
20
Not enough data
8.8
20
Not enough data
9.2
20
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
9.2
37
8.4
115
9.3
38
8.7
118
9.3
37
8.4
118
Meeting Automation - AI Meeting Assistants
9.4
37
8.9
121
9.1
38
8.7
118
9.2
38
8.7
114
Meeting Insights - AI Meeting Assistants
9.1
38
8.2
119
9.0
38
8.4
117
9.2
37
9.0
118
Accessibility - AI Meeting Assistants
9.1
37
8.3
114
9.0
37
8.6
118
9.4
36
8.2
111
Agentic AI - AI Meeting Assistants
9.2
13
7.8
73
9.1
13
7.8
74
9.2
13
8.0
74
9.1
13
7.9
74
Platform Basics - VoIP Providers
9.2
10
Not enough data
9.3
10
Not enough data
9.4
9
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
8.2
10
Not enough data
Basic Communication
8.8
239
Not enough data
8.7
225
Not enough data
8.6
206
Not enough data
9.0
253
Not enough data
9.0
254
Not enough data
8.6
144
Not enough data
Agentic AI - VoIP Providers
7.4
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
6.9
6
Not enough data
Access
8.3
160
Not enough data
8.4
184
Not enough data
8.4
176
Not enough data
Advanced Features
7.9
132
Not enough data
8.2
132
Not enough data
8.7
177
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Agentic AI - UCaaS Platforms
8.0
5
7.2
6
9.0
5
7.8
6
9.7
5
8.6
6
9.7
5
8.3
6
Extensions
9.0
146
8.9
1480
|
Verified
8.9
162
8.8
1458
|
Verified
9.0
105
8.7
1366
Features
9.0
157
8.8
1375
|
Verified
8.8
100
8.7
1328
9.0
152
8.9
1765
|
Verified
9.1
170
9.2
2007
|
Verified
9.1
152
9.3
2083
|
Verified
9.1
141
8.8
1593
|
Verified
Categories
Categories
Shared Categories
Webex Suite and Zoom Workplace are categorized as Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Unique Categories
Webex Suite is categorized as Visual Collaboration Platforms, Virtual Workspaces, and VoIP Providers
Zoom Workplace is categorized as Business Scheduling, Desk Booking, Email Client, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, and Productivity Bots
Reviews
Reviewers' Company Size
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.6%
Higher Education
4.8%
Other
66.9%
Alternatives
Discussions
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I hadnt try this feature to conference a call.
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48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
27 Comments
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What software do I need for zoom?
26 Comments
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You need zoom app which you can download free for mobile or pc . that's all.Read more
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