Aderant Reviews & Product Details

Aderant Overview

What is Aderant?

Aderant, headquartered in Atlanta, Georgia, is a global industry leader in providing comprehensive business management software for law firms and other professional services organizations. Aderant operates as a unit of Roper Technologies, a constituent of the S&P 500 ®, Fortune 1000 ® and the Russell 1000 ® indices.

Aderant Details
Website
Product Description

Integrated applications that help law and professional services firms better serve their clients, manage their operations, and maximize their profitability.


Seller Details
Seller
Aderant
Company Website
Year Founded
1978
HQ Location
Atlanta, GA
Twitter
@Aderant
2,128 Twitter followers
LinkedIn® Page
www.linkedin.com
615 employees on LinkedIn®

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Aderant Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love how we can keep literally everything that we need for a case saved within this program! I love we can store case documents, picture and anything you could possibly need all in one place. I love how everything is broken down and has its own space to be stored. ATO is so very user friendly! There are multiple ways to search for a case that you are wanting to find. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing that I dislike as of yet with this program, it is very organized. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a very well put together program overall. It is very user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have not had to resolve any problems with this software at this time. The program is very user friendly and very organizational for all of the people out there that likes everything in one place. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The old web-based interface before our installation of Aderant was "upgraded." Review collected by and hosted on G2.com.

What do you dislike?

Everything is incredibly slow. The user interface is troublesome to use, unpredictable, inconsistent, and graphically hard to read and navigate. The elements on the screen don't respond to user input in real time, leading to errors. Choice lists are slow to appear, and selecting list items from the first few characters can be tough without switching constantly from the keyboard to the mouse and back to the keyboard -- lots of wasted input. Window maximizing/resizing behaves erratically, and on some screens, text input runs invisibly off the side of the screen. Users have minimal control over the appearance of the screen, and the as-supplied font face, size, and color is a chore to read -- maybe attractive to a designer but a real penance for a user. The tabs/ribbons with commands are not intuitive, are conceptually inconsistent ,and result in unpredictable consequences. Space on the screen is used inefficiently, leaving a lot of unusable screen real estate, and forcing a user to have to waste time scrolling and repositioning the insertion point. There is a lot of distracting screen animation (e.g., highlighting when the mouse pointer moves, color changes when you enter a field, puzzling color coding of fields). Overall, among the worst of my user experiences in 46 years as a power user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm a practicing attorney. We use Aderant for time entry, billing, and accounting. I, personally, have realized no benefits; Aderant saps my productivity. My firm has realized some back end benefits (those functions apparently work), and when we went to Aderant in the first place, we had completely outgrown our prior time, billing, and accounting applications. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Absolutely nothing. I really wish there were 40 characters worth of positive feedback I could give, but unfortunately there aren't. Review collected by and hosted on G2.com.

What do you dislike?

1) The inability to have multiple screens open simultaneously,

2) The "Comments" screen set up is horrible, with tiny font that is unable to enlarge and very difficult to read.

3) Fields from customized settlement screens do not merge properly in form letters.

4) We had to wait over a month to have the ability to sort defendants alphabetically. After we were able to see the names and not random numbers.

5) Myriad data was transferred incorrectly - tens of thousands of claim numbers were deleted from settlement screens making it impossible to run certain reports.

6) Some clients transferred over as both dead and alive; tens of thousands of contacts were not transferred or associated to their proper client;

7) It was determined by Aderant executives to link all the missing contacts to only 2 clients (instead of their proper connections) thus crashing the system every time anyone tries to access the files of those 2 clients.

8) Almost 2 months in and we still do not have a bulk post tool.

9) Almost 2 months in and we still cannot run proper defendant reports.

10) All emails were transferred in as Word documents.

11) Every time one issue is fixed, another one is created.

12) Almost all of our daily tasks require multiple steps - Not very user friendly.

13) Users with similar names have their IDs mixed up.

14) The Summary page offers no vital information and is totally useless.

15) We still cannot mass merge form letters or bulk post data into customized screens.

16) The only "reminder" for "TO-DO" items is that the font turns red - no alarm, no pop up or anything.

17) The only way to print out work histories is to export into excel. The headers are the coding for the names in the screen rendering them almost completely useless. It does not include any personal data - not even their name. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't do it! Maybe it would be better for smaller firms that have a type of law that each plaintiff has only one defendant - NOT MASS TORT. However for our department's purposes it is utterly useless. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

After 2 months there have been no problems solved. Just created and compounded. New problems are appearing every day. Productivity and morale in our Department has hit an all-time low. Everyone is constantly angry and frustrated. Review collected by and hosted on G2.com.

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Senior Financial Systems Analyst
Legal Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to understand database structure. Does the fundamentals well (time, expenses, billing, etc.). Increased focus on mobility in the last few years. Review collected by and hosted on G2.com.

What do you dislike?

The newer applications suffer from slowness and performance issues. Not enough attention is paid to internal testing and QA. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Aderant is headed in the right direction with the new "OnTheGo" applications and dashboards, but extensive testing is needed before rolling out new products to make sure they meet firm requirements and work as expected. Having staff members with advanced knowledge of SQL and the .Net framework will be very beneficial. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Implementing more efficient and effective financial processes. We've been able to introduce electronic and automated processes that once required significant manual intervention. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Almost everything is at your fingertip. This software allows most documents to be associated with the case. Review collected by and hosted on G2.com.

What do you dislike?

Does not allow for clients incoming emails and communication to have direct association. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try Mycase Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Case management Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Aderant has a very easy to use timekeeping tools, and find your time tools that help you to keep track of time more efficiently . Review collected by and hosted on G2.com.

What do you dislike?

It could be slow at times, if you have too many programs open and computer is slow, as it is not web based application. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Aderant helps us to process out Expenses more efficiently. Where instead of sending lose receipts to accounting, they are entered to the system by support staff and accounting only reviews and approves the entered expenses. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ability to search cases, documents from everyone in the firm, search for specific words in documents and billing Review collected by and hosted on G2.com.

What do you dislike?

No app (you can't use on your phone). Software can be laggy and buggy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Billing at defense firm. Drafting and saving letters, documents, and emails. Allows you to organize all your billing and documents from each case in one place very clearly. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

All data at your fingertips including a card file and information Review collected by and hosted on G2.com.

What do you dislike?

Emails connected in documents as it is very difficult to search Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The search for for emails is the most difficult Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Entire case information in system all at your fingertips Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It remembers your last search term. Otherwise there is nothing else to recommend this software. Review collected by and hosted on G2.com.

What do you dislike?

Slow, cumbersome and ugly. Poor browser compatibility. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it for resource management and skill passports. At least that was the theory. Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Aderant Expert is easy to use for keeping time throughout the day. Review collected by and hosted on G2.com.

What do you dislike?

Maybe I just don't know where this feature is located, but I wish Aderant Expert would let the user see when they started and stopped their time keeper. Sometime you'll get up to go for a coffee, or someone will stop by to chat, and you'll turn off your time without remembering to turn it on 5 or 10 minutes later when you're back at it. Sometimes when I'm working on something intensely I don't realise this has happened for an hour or so, so it's always a bit of a pain to accurately estimate how much time should have been recorded but wasn't. This would be much easier if Aderant Expert could show you when you last turned off your time keeper (ex: Bob stopped by at 2pm, he was there talking about baseball for ten minutes so then I got back to work at 2:10. It's 2:40 so the manual addition is half an hour). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is pretty good, but in 5 years I'm not sure I've seen significant improvements in Aderant Expert. Maybe we just haven't upgraded. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Aderant Expert to keep track of the amount of billable time. I find it significantly more efficient and accurate than manually recording time on a piece of paper. Review collected by and hosted on G2.com.

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Litigation Support, eDiscovery and Project Management at Siskinds
Law Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to use, user friendly, great user navigation. Billing, timekeeping and quicklook are the menu options I use most often, they are easy to navigate and work very well. Especially for trying to find information quickly for a lawyer on the go or before motions/trials. Review collected by and hosted on G2.com.

What do you dislike?

sometimes the program is very slow. I also don't like that you have to close out a billing window to get into a quicklook window (closing out windows to navigate to other parts of the software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Aderant is very easy to use. The timekeeper (clock) option is great and the quicklook menu is also very helpful for finding information quickly. Users will need training in order to properly use the program and navigate to different menu options (so they will know which menu options they will need to use). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The business is moving from Aderant to Mattershpere, however, Aderant will still be used used for certain functions. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Aderant has good integration into a firm's daily use for document creation, time keeping and billing for multiple clients. The program makes data management an ease and has integration for users across several levels of the workplace. Most importantly it puts everything in one place that saves attorneys and paralegals time in timekeeping and billing. Review collected by and hosted on G2.com.

What do you dislike?

The program is a bit slow and needs improvement in processing data input from a large number of users on a network at one time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Aderant needs several hours of training for new users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Aderant efficiently solves the monotonous task of time keeping and billing for a firm among all of its employees. The program has saved us hundreds of hours on these tasks that we can now use in more productive ways. Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy of use and all the tools it has make it a great software for legal firms Review collected by and hosted on G2.com.

What do you dislike?

Cost of software and support are a little high Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Aderant is a great case management software and as well as billing software. Keeps all our files togther in one database easy to manage and work on. Also integrates great with Microsoft Word and Outlook. Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to navigate the application, easy to update information in the application as well. Review collected by and hosted on G2.com.

What do you dislike?

VERY slow, always takes quite a while to load and then search for the information I need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Updating or deleting time entry information for attorneys. It is easy for anyone to navigate this application, though it is a very slow processing product. Review collected by and hosted on G2.com.

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Financial Analysis Manager
Law Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Customizations are easily migrated to newer version of the program without loosing usability. Flexibility of integrating reporting tools into the app shell. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is sometime clunky and not overly useful. The importation tool needs to be updated to allow for more flexible data mapping and error catching and repair. The new business intake system needs to be a little more robust. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Aderant offers a series of viable and constantly improving software. They are constantly improving by adding new features and have a very good support team to assist with any questions. Look at their future road map to get an idea of where the software package is heading. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reporting. Review collected by and hosted on G2.com.

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AL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's easy to use. I like that you are able to release and unrelease the same day if there are changes to be made to time entry. I also like that you are able to search certain words if the client/matter number is not known.

I also like how you are able to look up past invoices and client balances. Review collected by and hosted on G2.com.

What do you dislike?

It's not that I "dislike" it, but a change needs to be made to the entry the next day, then additional steps need be taken in order to edit. i.e. looking up Time ID and retrieving the entry that way. If you could simply "unrelease" the next day, then it would save time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The tool is used for Attorney Time Keeping/Billing Purposes. We're solving the problem of having time unaccounted for. The benefits of using this software is your able to see copies of all invoices, A/R, date that the Client/Matter was opened and is it is still active. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Our support staff use this software every day to track all their cases Review collected by and hosted on G2.com.

What do you dislike?

Inflexible, cumbersome and hard to use. It is not updated enough Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With this product? It needs to be upgraded and more user friendly Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of accessing the information I need when I need it as well as the ability to download it into and excel spreadsheet. Review collected by and hosted on G2.com.

What do you dislike?

The client name does not appear when you move through the various tabs of information. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have used 3-4 other software programs at different law firms and Aderant is by far the best! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's ideal for providing the accounting for attorney fee affidavits. It also provide a way to quickly look up a client's trust balance, outstanding balances for fees/costs as well as current WIP. Review collected by and hosted on G2.com.

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Billing Specialist - Business Law
Accounting
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really like that the bills are easy to process and that any changes that we make are here to stay. I love that with small tweaks the program can be modified ( windows, settings) to different personal needs. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that there is a lot of manual steps to do example if client pays a Canadian currency bill with their US currency trust account. Another example would be that some of the reports are confusing and hard to understand quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easier report interface

Better functions for multiple currency Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

n/a Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Expert Time is great - easy to use and the time entry screen is pleasant. Clearview cubes are excellent for reporting. General Ledger has nightly balancing - makes month end a breeze. Quicklooks are very good method to quickly find information. Review collected by and hosted on G2.com.

What do you dislike?

Basic reports that come out of Appshell are hard to read and laborious to run. Report writer and Docudraft are difficult to use. No good method to burst reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great system with most legal software needs wrapped up in single package. Review collected by and hosted on G2.com.

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Sr. Software Developer
Law Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Core functionality of the classic framework Review collected by and hosted on G2.com.

What do you dislike?

DocuDraft and End user painter scripting. Debugging is a nightmare Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time & Billing Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Fairly intuitive interfaces so training time is very reasonable. Review collected by and hosted on G2.com.

What do you dislike?

It seems very slow and there are quite a few bugs (Total Office and plugins). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider how distributed your network is. Do you have branch offices? You will need citrix. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Case management Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Organization of menus and items, ease of use, and display. It is nice having everything easily accessible and user friendly. Review collected by and hosted on G2.com.

What do you dislike?

Connection speed--it would be nice if everything ran faster and smoother. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Connection speed could be better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not applicable. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's easy to use - I enjoy using the calendar view. Review collected by and hosted on G2.com.

What do you dislike?

The program freezes on occasion requiring a restart. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's user friendly and helpful to see the time in calendar view Review collected by and hosted on G2.com.

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Do you work for Aderant?