8am MyCase Pricing Overview

MyCase is very user friendly and easy to use. But mostly, the customer service for MyCase is amazing. Review collected by and hosted on G2.com.

MyCase is not catered to one specific area of law, so that could be improved if it had specific Personal Injury or Workers Compensation or Employment Law practice area tools. The other thing that could be improved is when you select "contingency fee" it does not register it, so it keeps counting your billable time entries towards the hourly total rather than as a contingency. Review collected by and hosted on G2.com.

We chose MyCase and have been most pleased with its billing and accounting features. Billing is straight forward and easy to understand. You do have to look at old invoices because they do not carry past due amounts to new invoices, but this is understandable in light of how it works. It is also very easy to send reminders to clients of the past due invoices. A secondary issue in our selection (which has become a major tool in our firm) is the ability to communicate with and share documents with clients through the client portal. Review collected by and hosted on G2.com.

MyCase has a couple of areas that could use some improvement. The first is MyCase Desktop. This is the file explorer interface with MyCase document management. The less technically savvy people in my office were used to Microsoft's OneDrive and assumed that it would work the same. It does not. Also, we have noticed that sometimes the MyCase Desktop link will simply drop. This may be related to our internet provider (Comcast), but it is a problem that we did not have with OneDrive because you have to reset the link each time. The other issue we have with MyCase is the ability to share an entire file with a client. Currently you have to share individual documents. This is not normally a big deal, but when you need to share a large group of documents (such as discovery responses) it can become tedious. Review collected by and hosted on G2.com.