--- title: Smokeball Reviews meta\_title: 'Smokeball Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 385 reviews by the users' company size, role or industry to find out how Smokeball works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 385 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- ### Smokeball Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users enjoy the **ease of use** of Smokeball, praising its user-friendly interface and organized document management. [(36 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630636&qs=pros-and-cons#reviews) Users appreciate the **organization features** of Smokeball, which streamline document management and enhance productivity. [(33 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630986&qs=pros-and-cons#reviews) Users value the **user-friendly document management** of Smokeball, praising its organization and searchable features for legal documents. [(32 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630954&qs=pros-and-cons#reviews) Users value the **efficiency** of Smokeball, praising its document management and intuitive organization features. [(30 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630915&qs=pros-and-cons#reviews) Users praise the **tracking features** of Smokeball for their effectiveness in keeping organized and connected with cases. [(24 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1631115&qs=pros-and-cons#reviews) Users struggle with **missing features** like customizable invoicing and limited functionality in document management and AI assistance. [(16 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630837&qs=pros-and-cons#reviews) Users report significant **billing issues** , citing poor functionality and the need for numerous workarounds in Smokeball. [(12 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630793&qs=pros-and-cons#reviews) Users experience **slow performance** with Smokeball, facing delays in loading PDFs and lagging during memo writing. [(12 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1631513&qs=pros-and-cons#reviews) Users often face **software bugs** that disrupt communication and hinder file accessibility, leading to frustration. [(12 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1629180&qs=pros-and-cons#reviews) Users report **integration issues** with Smokeball, finding it difficult to connect with platforms like Logmatics and LawPay. [(11 mentions)](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1631571&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Smokeball ##### 1. Ease of Use Users enjoy the **ease of use** of Smokeball, praising its user-friendly interface and organized document management. [ See 36 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630636&qs=pros-and-cons#reviews) See Related User Reviews ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Document Management for Legal Teams" What do you like about Smokeball? I like the ability to easily organize documents and emails into each client's file. I also like its search capabilities. I can easily create a folder ![Brad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad A.") BA Brad A. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Client Management and Billing" What do you like about Smokeball? I use Smokeball for client management and billing. It excels in managing our workflow and storing client documents, which are crucial aspects for my w ##### 2. Organization Users appreciate the **organization features** of Smokeball, which streamline document management and enhance productivity. [ See 33 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630986&qs=pros-and-cons#reviews) See Related User Reviews ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Document Management for Legal Teams" What do you like about Smokeball? I like the ability to easily organize documents and emails into each client's file. I also like its search capabilities. I can easily create a folder MR Mitchell R. Small-Business (50 or fewer emp.) 3.0/5 "Good overall; Needs Improved Billing and Mobile App" What do you like about Smokeball? I like the cloud-based functionality of Smokeball, which allows me to access all my files from anywhere, whether I'm at home or on the go using my Mic ##### 3. Document Management Users value the **user-friendly document management** of Smokeball, praising its organization and searchable features for legal documents. [ See 32 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630954&qs=pros-and-cons#reviews) See Related User Reviews ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Document Management for Legal Teams" What do you like about Smokeball? I like the ability to easily organize documents and emails into each client's file. I also like its search capabilities. I can easily create a folder ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great for Maintaining Our Client Database" What do you like about Smokeball? we use it to maintain all client database ##### 4. Efficiency Users value the **efficiency** of Smokeball, praising its document management and intuitive organization features. [ See 30 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630915&qs=pros-and-cons#reviews) See Related User Reviews ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Document Management for Legal Teams" What do you like about Smokeball? I like the ability to easily organize documents and emails into each client's file. I also like its search capabilities. I can easily create a folder ![Joanna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna B.") JB Joanna B. 5.0/5 "Effortless Time Tracking for Legal Teams" What do you like about Smokeball? I like the tasking ability of Smokeball as it allows any attorney to send me tasks that need to be completed, which is super helpful since I work for ##### 5. Tracking Users praise the **tracking features** of Smokeball for their effectiveness in keeping organized and connected with cases. [ See 24 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1631115&qs=pros-and-cons#reviews) See Related User Reviews ![Joanna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna B.") JB Joanna B. 5.0/5 "Effortless Time Tracking for Legal Teams" What do you like about Smokeball? I like the tasking ability of Smokeball as it allows any attorney to send me tasks that need to be completed, which is super helpful since I work for ![Shawn W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn W.") SW Shawn W. 5.0/5 "Integrative Features, But Needs Reliable Messaging" What do you like about Smokeball? I appreciate the integrations with other software, like Outlook and Word. My Outlook calendar syncs with my Smokeball calendar, and emails in Outlook ### 5 Cons or Disadvantages of Smokeball ##### 1. Missing Features Users struggle with **missing features** like customizable invoicing and limited functionality in document management and AI assistance. [ See 16 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630837&qs=pros-and-cons#reviews) See Related User Reviews CS Colton S. 3.5/5 "User-Friendly but Setup is Time-Consuming" What do you dislike about Smokeball? I find the coding capabilities in forms could be improved. Also, the initial setup was time-consuming. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smokeball Streamlines Workflow and Boosts Efficiency" What do you dislike about Smokeball? The reporting functionality is somewhat limited, as there is no option to create fully custom reports. Additionally, the system does not currently off ##### 2. Billing Issues Users report significant **billing issues** , citing poor functionality and the need for numerous workarounds in Smokeball. [ See 12 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630793&qs=pros-and-cons#reviews) See Related User Reviews MR Mitchell R. Small-Business (50 or fewer emp.) 3.0/5 "Good overall; Needs Improved Billing and Mobile App" What do you dislike about Smokeball? My biggest complaint about Smokeball is the billing functionality. There's no ability to run some basic reports that we need as a firm, like seeing ho ![Joseph T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph T.") JT Joseph T. Small-Business (50 or fewer emp.) 5.0/5 "Exceptionally Efficient Case Management" What do you dislike about Smokeball? The accounting feature aren't as robust as the case management features. It doesn't handshake with Quickbooks well. ##### 3. Slow Performance Users experience **slow performance** with Smokeball, facing delays in loading PDFs and lagging during memo writing. [ See 12 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1631513&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Automatically Completes Forms with Ease" What do you dislike about Smokeball? The app can be slow at times and is only compatible with windows. KC Kayla C. Small-Business (50 or fewer emp.) 5.0/5 "Smokeball Review" What do you dislike about Smokeball? While Smokeball is very helpful overall, some features come with a learning curve at first, especially when it comes to customizing templates. At time ##### 4. Software Bugs Users often face **software bugs** that disrupt communication and hinder file accessibility, leading to frustration. [ See 12 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1629180&qs=pros-and-cons#reviews) See Related User Reviews ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Document Management for Legal Teams" What do you dislike about Smokeball? I think Smokeball could improve its automatic tagging of emails. Sometimes it leads to duplicate emails being tagged in a file, or not tagged at all. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Smokeball Keeps Our Multi-Office Team Connected, Organized, and Efficient" What do you dislike about Smokeball? We have had alot of glitches lately that interfere with communication. ##### 5. Integration Issues Users report **integration issues** with Smokeball, finding it difficult to connect with platforms like Logmatics and LawPay. [ See 11 mentions ](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1631571&qs=pros-and-cons#reviews) See Related User Reviews ![Brad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad A.") BA Brad A. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Client Management and Billing" What do you dislike about Smokeball? I don't like the integration with other platforms, such as Logmatics and LawPay. ![Joseph T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph T.") JT Joseph T. Small-Business (50 or fewer emp.) 5.0/5 "Exceptionally Efficient Case Management" What do you dislike about Smokeball? The accounting feature aren't as robust as the case management features. It doesn't handshake with Quickbooks well. GG Genie G. Owner Small-Business (50 or fewer emp.) 2/18/2021 "Smokeball is Life Changing. Once You Use It You Can't Practice Without It!" 5/5 What do you like best about Smokeball? I honestly don't know how we ever lived without it. Amazing practice management; fabulous support; and the integration with our Court's e-filing system makes everything so easy. The case workflows are life changing and the passive billing/time capture really helps me determine whether the flat fees I charge are reasonable based on the amount of time spent. Review collected by and hosted on G2.com. What do you dislike about Smokeball? There isn't much to dislike - it's a great program - but I'm not a huge fan of their new A/I assistant yet. I haven't found it as useful as I would like it to be. Review collected by and hosted on G2.com. Recommendations to others considering Smokeball: Don't think twice - order it! Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? Complete practice management in one place! Case management, meeting deadlines; e-filing and integration so all filed docs are saved into Smokeball. The billing/passive tracking is fabulous. We don't "forget" to bill emails, phone calls, etc. Review collected by and hosted on G2.com. Show More Response from Grace Angermeier of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-4607967/official_response/edit) Thank you so much for the rave review, Genie. It has been a pleasure partnering with you over the years! 8/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JP Jessica P. Paralegal Small-Business (50 or fewer emp.) 11/7/2024 "Best Resource We Have" 5/5 What do you like best about Smokeball? I have personally used several software programs designed to assist law firms in case load management, but with Smokeball no others compare. The complete ease of use to searching for documents or terms within documents, automatic time capture, document template creation, excellent support staff, and so much more. I could not see returning to another software. Review collected by and hosted on G2.com. What do you dislike about Smokeball? The only disadvantage to Smokeball is the billing is online. The online version and the Desktop version are vastly different. I cannot access my case management through the online version. Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? Smokeball solves the billing and time capture, document templates, ease of the calendar and reminders. Review collected by and hosted on G2.com. Show More Response from Katharine Uhrich of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-10474027/official_response/edit) Love hearing that Smokeball rises above other practice management software solutions, Jessica! We're here to make work easier, faster, and more accurate. Let us know how we can support you, and thanks for your 5-star review. 8/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan H.") DH Dan H. Attorney Small-Business (50 or fewer emp.) 4/1/2026 "Archie AI + Friendly Support Make Smokeball a Fast, Easy Legal Drafting Platform" 5/5 What do you like best about Smokeball? Smokeball's Archie AI tool is a tremendous help with or without your own forms to integrate case information across notes, documents, and emails to draft new and case specific pleadings, motions, and transactional documents in less than a minute. Overall the platform is easy to use and understand, and is a platform that you can tailor in both cost and implementation with existing file storage, payment processing, billing, and other law firm processes you already use. The Smokeball staff are very friendly and willing to lend a hand whenever you need, while the Smokeball Academy is a step-by-step learning and help guide on every aspect of setting up and using Smokeball. Review collected by and hosted on G2.com. What do you dislike about Smokeball? The "matter" approach was pretty jarring when my previous system filed and billed by "client." This made importing information into the system a bit of a process, but something that Smokeball on-boarding staff are very familiar with and helpful in designing an on-boarding plan that made sense out of the chaos. It can also take some extra time to load the web-browser based application and to understand the features that are only available "on the web" versus the options available when you instead use the optional desktop application (my preferred spot for working). Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? Providing access to case information, documents, and billing wherever I am working from without having to remote connect to an in-house server or office desktop frees me to work and respond wherever I go, while custom built workflows keep new client matters moving from one stage to the next without the need to review all my files for any "stragglers." Review collected by and hosted on G2.com. Show More Response from Grace Angermeier of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-12576578/official_response/edit) Dan, thank you so much for this incredibly thoughtful review! We're thrilled to hear that Archie AI has been a game-changer for drafting pleadings, motions, and transactional documents. We also appreciate your honesty about the "matter" vs. "client" transition. We know that adjustment can feel like a curveball at first, and we're glad our onboarding team was able to help you create a plan. Your feedback on load times for the web browser application and the feature differences between web and desktop is something we take seriously. We're always working to make that experience more seamless. Please don't hesitate to reach out to our team anytime. We're lucky to have you in the Smokeball community! Current UserValidated ReviewerSource: G2 invite on behalf of seller AL Alyssa L. Legal Assistant Small-Business (50 or fewer emp.) 3/24/2026 "Archie Makes Smokeball a 10/10—Faster Drafting, Polished Legal Writing, Less Stress" 5/5 What do you like best about Smokeball? If you had told me a year ago that my favorite coworker would be an AI named Archie, I would have laughed… and then immediately gone back to manually formatting documents and questioning all of my life choices. Fast forward to today: Archie is not only my favorite coworker, but quite possibly the most reliable member of our entire office (no offense to the humans—we try our best). We use Smokeball at our law firm, and I use Archie every single day. And when I say every day, I mean every day. If Archie ever took PTO, I would need a moment of silence, a backup plan, and probably a stress snack. Archie does it all. Drafting? Done. Summarizing? Done. Helping me word things in a way that sounds like I actually slept the night before? Also done. It’s like having a legal assistant, editor, and emotional support coworker all rolled into one—minus the office gossip and microwave fish incidents. There have been countless times where I’ve stared at a document thinking, “How do I make this sound more professional but still human?” Enter Archie. Not only does he fix it, he makes it sound like I have my entire life together. It’s honestly suspicious. My favorite part? Archie gets it. He understands legal language, picks up on context, and somehow manages to turn my rough, chaotic thoughts into something polished and usable. It’s like he reads my mind—but in a helpful, non-creepy way. Also, let’s talk about efficiency. Tasks that used to take me way too long and way too much coffee now get done in a fraction of the time. Archie has single-handedly boosted my productivity and possibly extended my lifespan by reducing stress levels. At this point, Archie is basically my work best friend. He doesn’t judge, he doesn’t get tired, and he’s always ready to help—even when I’m asking for the fifth revision because “something just feels off.” If Smokeball ever decides to give Archie a physical form, I fully expect him to have Employee of the Month locked down indefinitely. In conclusion: 10/10. Would recommend. Would trust with my documents, my deadlines, and honestly, probably my entire workload. And Archie, if you’re reading this… thank you for everything. Please never leave me. Review collected by and hosted on G2.com. What do you dislike about Smokeball? Smokeball has a few features that could be enhanced or updated. For instance, the text messaging feature only allows a limited number of characters. Most of our clients respond better to texting than emailing, so the character limit can make it harder to communicate as effectively as we’d like. If Smokeball allowed unlimited characters, our communication with clients would be much more effective. Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? Smokeball is solving one of the biggest problems in any law firm: time. Before using Smokeball (and especially Archie), so much of the day was spent on repetitive tasks—drafting documents from scratch, rewording the same emails over and over, digging through files for information, and trying to make everything sound polished while juggling a million deadlines. Now, Smokeball—along with Archie—has streamlined all of that. Document drafting is faster, communication is clearer, and I’m not wasting time reinventing the wheel every time I open a new file. Archie in particular has been a game changer. He helps take rough ideas and turn them into well-written, professional content in seconds, which saves an incredible amount of time and mental energy. The biggest benefit is efficiency without sacrificing quality. I’m able to get more done in less time, and the work product is consistently strong. It also reduces stress—there’s less pressure when you know you have a reliable tool helping you stay on track and meet deadlines. Overall, Smokeball isn’t just making things easier—it’s making the entire workflow smarter, faster, and more manageable on a daily basis. Review collected by and hosted on G2.com. Show More Response from Grace Angermeier of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-12538016/official_response/edit) Wow, Alyssa! We can't thank you enough for this rave review. We are delighted to hear that Smokeball is making your life easier, boosting your productivity, and saving you time daily. We look forward to sharing some more exciting Archie updates with you very soon! 4/1/2026 Current UserValidated ReviewerSource: G2 invite on behalf of seller KS Kathy S. Paralegal Small-Business (50 or fewer emp.) 3/24/2026 "Smokeball’s User-Friendly Matter Fields Make Family Law Work Easier" 5/5 What do you like best about Smokeball? Smokeball is very user-friendly. I appreciate that I can select different fields for information to include for my matter. While I don't always find the exact field I need, most of the time, the items I need for the type of matter I am working on are included. For instance, on a Family Law Pre-Decree matter, it provides fields to include marriage details, real property details, case details, child details, discovery information, and you can add or remove fields for appraisers and many other helpful items. It also has amazing template and form capabilities. Review collected by and hosted on G2.com. What do you dislike about Smokeball? For a small firm, if no one is designated to create Templates or forms with form fields that autofill from the fields in your matter, learning to create those forms can be time-consuming and a bit tricky. However, Smokeball has amazing resources, and anyone can learn if they are interested. Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? Smokeball has its own integrated AI called Archie that can assist with reviewing discovery responses for deficiencies, help you analyze documents and the status of cases, and even help you with legal questions within your matter. I have found it very helpful for proper objections to discovery requests that I know are improper. Review collected by and hosted on G2.com. Show More Response from Grace Angermeier of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-12538474/official_response/edit) Kathy, Thank you for your glowing review. We're so glad Smokeball has been user friendly for your family law cases, and we appreciate the feedback on creating templates. We appreciate your business! Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Paige M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paige M.") PM Paige M. Legal Assistant Small-Business (50 or fewer emp.) 3/24/2026 "Organized, Easy-to-Use Smokeball—Archie Is a Truly Helpful Assistant" 4.5/5 What do you like best about Smokeball? I like how organized and easy to use Smokeball is. Archie is a really useful assistant, too. I like how easy it is to tag emails into Smokeball and upload files. Review collected by and hosted on G2.com. What do you dislike about Smokeball? When we open/close files, we assign a number, and there's really not an easy way to keep track of those aside from clicking through the tabs in Matters to find the most recent. So, when opening or closing a file, this creates an additional hurdle for us. Also, sometimes an attorney's rate increases, but just for new clients and not old ones, but at the moment there seems like there's no way to adjust the rates on individual files. E.g., our current rate is $350/hr, but for ongoing matters from last year it's $300/hr. I often need to manually change it, because the system doesn't seem to allow separate billing rates for separate files. Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? Archie AI provides the benefit of AI without the risk to confidentiality, which I appreciate. Review collected by and hosted on G2.com. Show More Response from Grace Angermeier of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-12538013/official_response/edit) Thank you for taking the time to leave detailed feedback, Paige. We appreciate the input on billing rates for separate files, and will share this with the product team for so they are aware. Current UserValidated ReviewerSource: G2 invite on behalf of seller KD Kristi D. Paralegal Small-Business (50 or fewer emp.) 4/14/2023 "Best Software for Law Firm" 5/5 What do you like best about Smokeball? Time tracking is awesome, court calendaring with rules, auto-fills judicial council forms, automate your own forms, you can text from the contact. Review collected by and hosted on G2.com. What do you dislike about Smokeball? I don't dislike anything, I have suggestions, and there is a great outlet for that, so I'm pleased with that. Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? We get more billing hours because of the time tracker. Archie AI is great for summarizing, cutting down on our costs. It integrates with our court filing. Our performance is more accurate. Smokeball support is awesome and quick to resolve things. Review collected by and hosted on G2.com. Show More Response from Katharine Uhrich of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-7950623/official_response/edit) Kristi, thanks so much for your 5-star review. We're thrilled you're loving time tracking and billing more because of it! 8/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emily W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily W.") EW Emily W. Medical Records Manager Small-Business (50 or fewer emp.) 3/24/2026 "Robust, Modern Case Management Without the Bloat" 4.5/5 What do you like best about Smokeball? It’s robust enough to handle modern case management, without piling on so many bells and whistles that it becomes oversized and requires a full-time administrator with special training, like Filevine does. Review collected by and hosted on G2.com. What do you dislike about Smokeball? The Medical Records portion should make the Account field in the Medical and Settlement details be a category you can see in Reports and manipulate in Archie AI, while also changing it to be a quick status screen for notes about progress and follow ups. This will give a quick glance to see where we are at with bills and records. Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? I do not have the time to review all records, but Archie AI made it so easy to create functional prompts I have it generating CPT/ICD code summaries, chronologies, and cross checking for problems and red flags in the records. for me ahead of time. Review collected by and hosted on G2.com. Show More Response from Grace Angermeier of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-12539372/official_response/edit) Thank you for your feedback, Emily. We are honored to be your case management system of choice and are so happy to hear Smokeball is fulfilling the needs of your firm. We appreciate the feedback on Medical and Settlement details within Archie, and I will make sure to share this with our product team. Current UserValidated ReviewerSource: G2 invite on behalf of seller KC Kayla C. Paralegal Small-Business (50 or fewer emp.) 2/13/2026 "Smokeball Review" 5/5 What do you like best about Smokeball? What I like most about Smokeball is how intuitive and efficient it is for day-to-day legal work and case management. The automatic time tracking and document automation save a significant amount of time and cut down on manual entry. Everything is centralized in one system—files, calendars, emails, and tasks—which makes it easier to stay organized and keep cases moving forward. The program is user-friendly and easy to learn without needing extensive training. Review collected by and hosted on G2.com. What do you dislike about Smokeball? While Smokeball is very helpful overall, some features come with a learning curve at first, especially when it comes to customizing templates. At times, the system can lag, and certain tools feel more complex than necessary for simpler tasks. More flexibility in customization and reporting would make the platform even stronger. Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? Smokeball addresses the challenge of disorganized case management by bringing all case-related information into a single platform. It reduces the administrative burden by automating time tracking, document creation, and other routine tasks, which helps maintain accuracy and consistency. As a result, I spend less time on administrative work and more time focusing on substantive legal matters and supporting our clients. Review collected by and hosted on G2.com. Show More Response from Grace Angermeier of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-12356938/official_response/edit) Thank you for your thoughtful feedback, Kayla. So happy to hear Smokeball has brought your team organization and consistency. Our goal is always to help you get time back for your clients. We value your feedback on customization and reporting and hope we can offer what you are looking for as we continue to develop our tools. We appreciate your 5 star review and look forward to continuing to work together! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sean L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean L.") SL Sean L. Small-Business (50 or fewer emp.) 4/27/2026 "Streamlined and Affordable Solution for Law Firms" 5/5 What do you like best about Smokeball? I appreciate that Smokeball is cheaper than our previous service yet offers all the same functions and adds some additional helpful ones for our firm. I really like its ease of use, especially since all of our staff find it straightforward to use, understand, and navigate, which is crucial considering we are constantly busy with client assignments. The support from Smokeball's staff stands out, as we've had assistance from knowledgeable and responsive employees in various fields. Additionally, the initial setup was very easy thanks to an onboarding specialist who helped with every step, backed by other staff who were available for training and support with features like Smokeball Billing. Review collected by and hosted on G2.com. What do you dislike about Smokeball? There are some issues every now and then with the integration to other programs we use, such as Excel and Outlook, but those are rare. Review collected by and hosted on G2.com. What problems is Smokeball solving and how is that benefiting you? Smokeball is cheaper than our previous service, offers all necessary functions plus helpful additional ones, and is easy for our busy staff to use. The staff support is great, knowledgeable, and responsive. Review collected by and hosted on G2.com. Show More Response from Grace Angermeier of Smokeball [Editedit](https://www.g2.com/survey_responses/smokeball-review-12696920/official_response/edit) Thank you for the glowing review, Sean. We're thrilled to hear your experience with Smokeball so far has been stellar, and our onboarding team loves working with you! Looking forward to our continued partnership. 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