--- title: Smokeball Reviews meta_title: 'Smokeball Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 387 reviews by the users' company size, role or industry to find out how Smokeball works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 387 scale: '5' date_modified: '2026-09-28' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Smokeball Reviews **Vendor:** Smokeball **Category:** [Legal Case Management Software](https://www.g2.com/categories/legal-case-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 387 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Smokeball Smokeball is powering people-law. Our legal practice management software lightens the administrative burden, so legal professionals have more time to serve the people who need them most. With automatic time tracking, tailored workflows, and rapid innovation through AI, Smokeball is the industry standard in people-law. Key features include: • 200+ pre-built matter types for different areas of law • Integrated Archie AI with full matter context • Easy-to-review automatic time tracking • Robust Document automation • Email and document management through Microsoft Office • Firm insights and reporting capabilities • Access to 20,000+ federal and local court forms • Comprehensive onboarding and ongoing training Smokeball’s practice management software and award-winning client support help legal professionals capture more billable hours without working more and regain peace of mind. ## Smokeball Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of Smokeball, benefiting from its organized and user-friendly interface. (36 reviews) - Users appreciate the **effective organization** features of Smokeball, benefiting from streamlined document management and scheduling. (33 reviews) - Users appreciate the **user-friendly document management** of Smokeball, enjoying organized files and easy access to important documents. (32 reviews) - Users love the **efficiency** of Smokeball, praising its intuitive design and excellent document management capabilities. (30 reviews) - Users value the **effective tracking options** in Smokeball, enhancing organization and communication with cases and staff. (24 reviews) - Task Management (23 reviews) - Document Sharing (22 reviews) - Users value the **time-saving features** of Smokeball, significantly streamlining workflows and enhancing efficiency in legal practices. (22 reviews) - Communication (21 reviews) - Users rave about Smokeball's **exceptional customer support** , emphasizing their responsiveness and helpfulness in addressing needs and suggestions. (20 reviews) **What users dislike:** - Users find the **missing features** in Smokeball frustrating, especially limitations with billing and document management. (16 reviews) - Users report frequent **software bugs** that disrupt communication and hinder file accessibility in Smokeball. (14 reviews) - Users face significant **billing issues** with Smokeball, finding the feature lacking and requiring numerous workarounds. (12 reviews) - Users experience **slow performance** with Smokeball, facing delays in loading documents and lag when writing memos. (12 reviews) - Users struggle with **integration issues** , finding connections with platforms like Logmatics and LawPay less than seamless. (11 reviews) - Email Integration (10 reviews) - Users experience **slow PDF loading times** and issues with document saving and versioning in Smokeball. (9 reviews) - Poor Customer Support (9 reviews) - Limitations (8 reviews) - Not User-Friendly (7 reviews) ## Smokeball Reviews ### 1. Smokeball Review **Rating:** 5.0/5.0 stars **Reviewed by:** Taki C. | Paralegal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I like how easy it is to use. It works seamlessly with Outlook. The UI is fantastic. **What do you dislike about Smokeball?** I have not noticed anything that I genuinely dislike after using it for 2 years now. **What problems is Smokeball solving and how is that benefiting you?** It keeps everything organized **Official Response from Katharine Uhrich:** > Taki, thanks for the great feedback! So awesome to hear that Smokeball is keeping you organize and works seamlessly. If you ever do have feedback, please let us know. This is how we continue to evolve to meet legal professionals' needs. ### 2. Amazing product for mid size firm **Rating:** 4.0/5.0 stars **Reviewed by:** Ajit S. | Paralegal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Its versatility, staff is elementary to work with, and overall software improvement as demand and needs change. **What do you dislike about Smokeball?** Sometimes there are few features that are hard to understand. **What problems is Smokeball solving and how is that benefiting you?** It has made matter management extremely smooth. **Official Response from Katharine Uhrich:** > Thanks for your review, Ajit, and glad to hear that Smokeball makes your case management very smooth! We'd love to hear more about what features are difficult to understand as user feedback helps us grow and evolve. ### 3. Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Caitlin C. | Paralegal, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I like that you can associate emails to matters which helps with billing and finding information that someone else might have emailed. **What do you dislike about Smokeball?** I wish you could mark communicate messages as unread. I don't like that once I've read them, if a message has a task I can't get to right away, I have to remind myself to go back to it. **What problems is Smokeball solving and how is that benefiting you?** Linking efile documents, automatically billing efile expenses, **Official Response from Katharine Uhrich:** > Thanks, Caitlin. I've passed your feedback about being able to mark a communicate message unread on to our product team for their review! Appreciate your feedback. 😄 ### 4. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucero D. | Legal Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 18, 2025 **What do you like best about Smokeball?** Very easy to use and it's very accessible. **What do you dislike about Smokeball?** Having to automate a document for templates. **What problems is Smokeball solving and how is that benefiting you?** Keeping all documents where you need them and easy tasks reminders. **Official Response from Katharine Uhrich:** > So glad you're finding Smokeball easy to use, Lucero. Your firm can have its proprietary documents automated, but you can also use Smokeball's library of 20,000+ already automated legal templates! https://support.smokeball.com/hc/en-us/articles/6112294886423-Search-in-the-TemplateLab-Library ### 5. Smokeball **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Smokeball integrates with a lot of other software. It also has great search capabilities. I like that it has Archie, the AI assistant. The customer support is very good as well. I use Smokeball all day, every work day. It is easy to use and fairly intuitive. **What do you dislike about Smokeball?** The AI assistant, Archie, could be way more robust, including listening to speech. I also want to be able to voice type in SB and use my voice for many commands. **What problems is Smokeball solving and how is that benefiting you?** Archie has made some of these tasks easier but could be much more robust. The legal document management is intuitive and organized in SB. **Official Response from Katharine Uhrich:** > Thanks for your review, and we're so glad that Smokeball is easy to use and saving you time with search and the AI Matter Assistant. Archie is powerful, and has way more enhancements coming to users this year! Keep an eye out 👀 ### 6. matthew review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 03, 2025 **What do you like best about Smokeball?** Smokeball made it very easy for me to learn by having all the help videos and great customer service. I was able to learn the software fast **What do you dislike about Smokeball?** There is nothing I dislike about smokeball **What problems is Smokeball solving and how is that benefiting you?** Smokeball helped me solve how to use the software as a new employee **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! Love hearing that Smokeball is intuitive and easy to learn. ### 7. decent at best **Rating:** 2.5/5.0 stars **Reviewed by:** Michael P. | legal assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** the cloud based software lets me work from anywhere. **What do you dislike about Smokeball?** 1/2 the time files that are saved in matters will not load. **What problems is Smokeball solving and how is that benefiting you?** lets employees work remotely **Official Response from Katharine Uhrich:** > Michael, we're sorry to hear that you're having trouble loading files. Please do reach out to our support staff so we can get this resolved for you! https://support.smokeball.com/hc/en-us ### 8. Best law practice software I've used **Rating:** 4.5/5.0 stars **Reviewed by:** Mark B. | Attorney, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 18, 2024 **What do you like best about Smokeball?** Smokeball has been the best legal billing software I have ever used. It was easy to learn and is very intuitive. I have also greatly increased productivity with my own, customized documents. **What do you dislike about Smokeball?** Wish there were alerts to let me know when accounts were at or near a zero balance **What problems is Smokeball solving and how is that benefiting you?** Makes billing easier and helps me generate customized documents and pleadings fast and efficiently. **Official Response from Katharine Uhrich:** > So glad to hear that Smokeball billing is the best billing software you've used, Mark! Setting up evergreen retainers, will ensure you get an alert is the account drops below a certain minimum threshold. https://support.smokeball.com/hc/en-us/articles/6115658573079-Smokeball-Bill-Evergreen-Retainer If that doesn't do what you need, reach out to Smokeball Support. We're always here for you! ### 9. Right answer for our small family law firm **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy L. | Office Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 07, 2024 **What do you like best about Smokeball?** Smokeball has offered a format that is easy to use and integrate into our small family law office. It has become the mainstay of our daily operations. The forms already existing in the automation have helped us create our most commonly used forms in less than half the time of our former method. The best thing has been the support staff, they are quick to respond and offer help until my question is answered. Especially impressed with Emily P. and Maureen U., they both are so knowledgeable and fun to work with! **What do you dislike about Smokeball?** I do not like that they haven't added a split billing option for billing when the invoice needs to be split between parties, such as GAL clients. Also, minor thing, but although Smokeball does integrate with Word, it does not have the autocorrect feature and some of the formatting options available in all parts of Smokeball such as the memos area (where we do keep a lot of our notes) we would love to see that added. **What problems is Smokeball solving and how is that benefiting you?** Quicker document creation. Billing is now all paperless and quicker turnaround to clients and in turn quicker turnaround for payments. **Official Response from Katharine Uhrich:** > Fabulous to hear that Smokeball is essential to your daily operations, saving you time and improving the billing process! Our support team are experts and always here to help. Thanks for your feedback on split billing and autocorrect, which I've passed on to our Product team. We appreciate your review, Mandy. ### 10. long time user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 22, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** We have been using Smokeball for years and as the program has grown and developed it has adopted more features and keeps getting better. It works great to manage and create documents. **What do you dislike about Smokeball?** Their billing software is good and getting better but still needs tweakes. **What problems is Smokeball solving and how is that benefiting you?** great platform for creating, sharing, editing and filing documents. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! We're always evolving and releasing new features so your feedback is critical. We appreciate it! ### 11. Very helpful tool for staying organized, billing and managing day to day tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Mary D. | Legal Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 27, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** The program is user friendly. I like that billing, emails, files uploaded and everything relating to a particular file is stored in one area. Makes day to day work more efficient! **What do you dislike about Smokeball?** I like billing, but sometimes it is a little too sensitive. **What problems is Smokeball solving and how is that benefiting you?** No issues. Benefits are easier case management and overall organization. I like the billing system. **Official Response from Katharine Uhrich:** > Love hearing that Smokeball is your single source of truth and user-friendly. Thanks for your 5-star review, Mary! ### 12. Smokeball is super helpful and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa C. | Legal Assistant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I really like how I am able to docket any events on a specific case and anything I save downloads easily. **What do you dislike about Smokeball?** I have not found one thing I dislike about Smokeball as of now. **What problems is Smokeball solving and how is that benefiting you?** Smokeball has made it very easy for me to look up my case in any possible way. **Official Response from Katharine Uhrich:** > Wow, Vanessa! So great to hear you're loving Smokeball and it's making access to your cases easy across devices. If you ever do find something you dislike, please reach out and let us know. User feedback is essential to our growth and evolution. ### 13. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Alison P. | Paralegal, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 22, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** Smokeball is very user friendly and saves time with form population. Customer/technical support is very friendly and knowledgeable. **What do you dislike about Smokeball?** Duplicate documents can be saved from emails by multiple users. No way to alert if the document is already saved in a matter. **What problems is Smokeball solving and how is that benefiting you?** Saves time with populating documents/forms. Deadline management. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Alison! So happy to read Smokeball is saving you time with document automation. We're always here for you! ### 14. Turbocharge Your Firm with Smokeball **Rating:** 5.0/5.0 stars **Reviewed by:** Matt J. | Firm Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 18, 2024 **What do you like best about Smokeball?** Smokeball has transformed our law firm. If you are in the market for a new legal management system, I strongly recommend taking a look at Smokeball. **What do you dislike about Smokeball?** A strong CRM component would be nice, but there was no bait and switch on this, it was known when we subscribed to the product. **What problems is Smokeball solving and how is that benefiting you?** Efficiency. **Official Response from Katharine Uhrich:** > Thanks for you strong endorsement of Smokeball, Matt! So glad that our legal software has transformed your law firm and is driving its efficiency. ### 15. Amazing Legal Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** How easy it is to keep track of the time and tasks. **What do you dislike about Smokeball?** The billing portion could use some updates. **What problems is Smokeball solving and how is that benefiting you?** Everything is in one place and it is easier getting to the documents. Do not have to look in 3 different places for a document. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! We'd love to hear how you think we can improve billing functionality as user feedback is a key way we evolve the software. ### 16. Paralegal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I like that it keeps track of all the emails and immediately saves them in their correct file. It organizes everything easily for you. **What do you dislike about Smokeball?** Sometimes it is glitchy and slow to use. **What problems is Smokeball solving and how is that benefiting you?** It's solving disorganization problems and helps with communication and prevents miscommunication. **Official Response from Katharine Uhrich:** > Thrilled to hear that Smokeball has solved your firm's disorganization and communication troubles. Thanks for your 5-star review! ### 17. Smokeball is always striving to better their product for their clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Connie B. | Legal Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 24, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** Our account rep and tech are attentive to our needs and even take into consideration our requests for improvements. I've seen many of my suggestions implemented in recent updates!! I've even been invited by product development to review future updates for suggestions and comments. **What do you dislike about Smokeball?** I miss how the tutorials were set up originally, but happy our account rep made a summary/cheat sheet of tutorials for new users! I still want the "Experts" settings reverted back to how it used to be set up. :) ... **What problems is Smokeball solving and how is that benefiting you?** Looking at ways to improve "EXPERTS" matter settings along with adding signatures and multiple tag lines for emails. **Official Response from Katharine Uhrich:** > This is wonderful to hear, Connie. We know that input from our customers is how we continue to create the best possible legal management practice software, so we're all ears! (Will share the feedback about the updates.) Thanks for the great review and for being a loyal Smokeball client. ### 18. Thank you, Smokeball! **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree W. | Paralegal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 20, 2024 **What do you like best about Smokeball?** Efficiency, user-friendly, frequent software updates that continue to improve user experience. **What do you dislike about Smokeball?** I wish there was a way to prevent multiple of the same contacts being created. **What problems is Smokeball solving and how is that benefiting you?** I do not currently have any specific issues with Smokeball but will reach out whenever I come across one. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Desiree. Love to hear that Smokeball is easy-to-use and helping you work efficiently. Here are some best practices for contact creation so you avoid duplicates: https://support.smokeball.com/hc/en-us/articles/5906617602071-Contacts-Best-Practices ### 19. Smokeball is a Must for Law Firms **Rating:** 5.0/5.0 stars **Reviewed by:** Karen W. | Office Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Easy to use. We have no problems training staff on Smokeball and always the best customer service. **What do you dislike about Smokeball?** Need to refresh every few days with updates. **What problems is Smokeball solving and how is that benefiting you?** With the new AI feature, we are able to get through motions very quickly. **Official Response from Katharine Uhrich:** > So glad that Smokeball is easy to use and helps onboard new staff, Karen. Love that you're trying out Archie, the AI Matter Assistant! Thanks for your 5-star review. ### 20. Smokeball has given me so much time back - I can focus on lawyering instead of admin tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie Y. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 17, 2024 **What do you like best about Smokeball?** I was set up for success early on with an onboarding specialist, who was always available and helpful. I enjoy the training videos and support community for help with some of the less intuitive features. Without a doubt, the best feature is the forms, templates and workflows which are highly customizable. I do mostly transactional work and do not "reinvent the wheel" so it is extremely helpful for me to open files quickly based on templates and get right to work. **What do you dislike about Smokeball?** I wish that Smokeball was compatible with Mac, or if it had a web browser version to use on the go. I also wish it could set rates for types of matters since I often work on fixed fee. Also, it was easier in my old software to track aging receivables/unpaid invoices. **What problems is Smokeball solving and how is that benefiting you?** Smokeball has basically eliminated my need for an admin assistant to set up files, prepare retainer letters, and other form documents. It used to take me an hour to open a new file (a whole precious 1.00 of the day) and now it takes about 0.18. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Stephanie. We love hearing that Smokeball has eliminated most of the tedious admin work so you can focus on what drew you to the profession--and has greatly sped up document and new file creation! You will love our newer rate sets feature, which allows you to bulk apply a rate to matter types, client, staff, etc. Click the link below and navigate to the "Apply Rate Sets in Bulk" section. And if you haven't checked out the Smokeball web app, you might find that helpful: app.smokeball.com ### 21. We use smokeball for everything, it is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick P. | Paralegal, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** I enjoy keeping emails, documents, PDFs, all in the same file. **What do you dislike about Smokeball?** I have not found anything I dislike about Smokeball. **What problems is Smokeball solving and how is that benefiting you?** Drafting documents, keeping tasks, and using the calendar for appointments has been great. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Nick! So glad you're loving Smokeball and it's serving as an all-in-one software to help make work easier for you. ### 22. Smokeball offers features for excellent case management. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 14, 2025 **What do you like best about Smokeball?** The text message feature is easy to use. **What do you dislike about Smokeball?** I cannot text a client if he/she does not have an email address. **What problems is Smokeball solving and how is that benefiting you?** Regular updates are being done and it helps with the flow of file management. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! ### 23. Ame Wallace - Castle Law Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Email integration is the best! I also like the autopopulation **What do you dislike about Smokeball?** Price is a little too high and we love this product and want to stick with it. **What problems is Smokeball solving and how is that benefiting you?** Keeping track of legal matters, file keeping **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Ame. So glad that you're loving the seamless Outlook & Word integration. The library of automated templates is a game-changer for document automation! ### 24. Review of Smokeball **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** Smokeball allowed our office to become more efficient. **What do you dislike about Smokeball?** I dislike that the functions between adobe and smokeball are limited. **What problems is Smokeball solving and how is that benefiting you?** Smokeball allows us to create documents and organize them with more efficiency. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review. So glad that Smokeball is helping you create documents with ease and keep everything organized. We'd love to hear more about the Smokeball-Adobe functionality you'd like. Please let your account manager or our Support Team know so can we consider any potential new features. ### 25. easy **Rating:** 5.0/5.0 stars **Reviewed by:** Makaylah N. | Legal Assistant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** i love how smokeball connects to outlook **What do you dislike about Smokeball?** sometimes my emails do not generate to smokeball so i have to readd them **What problems is Smokeball solving and how is that benefiting you?** organization problems, i knwo where to find everything **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Makaylah. Love that Smokeball is keeping you organized and streamlining email and document management for you. ### 26. Streamline Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** The experience is very streamlined and allows collaboration between teammembers. Microsoft integration is fantastic. **What do you dislike about Smokeball?** None -- really great service overall, and customer support is always responsive. **What problems is Smokeball solving and how is that benefiting you?** It allows for teamwork collaboration. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! Love that you're finding Smokeball streamlined and easy to use. We're here for you whenever you need us! ### 27. Love Smokeball! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 18, 2024 **What do you like best about Smokeball?** Switching to Smokeball has made my practice of law so much more organized and easier! So user friendly and so many additional tools that make it your one stop shop for case management. **What do you dislike about Smokeball?** Nothing! Once you get comfortable with the general layout it is extremely user friendly and has tons of integrations. **What problems is Smokeball solving and how is that benefiting you?** The file organization and calendar integration are great! Autobilling and the activity tracker is also extremely helpful for my timekeeping. **Official Response from Katharine Uhrich:** > Love to hear that Smokeball is your one-stop-shop for everything you need to make practicing law easier and more organized! Thanks for your 5-star review. ### 28. Fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Being able to have staff input on files on a closed circuit where you can pick up on conversations on files after a day or two have passed is really important for the practice. **What do you dislike about Smokeball?** There are some compatibility issues and when there's an update to Smokeball it might not be compatible with the current version of Outlook, but nothing too difficult to manage. **What problems is Smokeball solving and how is that benefiting you?** No input. **Official Response from Katharine Uhrich:** > Thanks for your review and so thrilled you're finding Smokeball as a fantastic practice management tool. We're here for you whenever you need us! ### 29. simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Joy L. | paralegal, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** simple to use, forms are always updated. **What do you dislike about Smokeball?** sometimes date do not sync with contracts. **What problems is Smokeball solving and how is that benefiting you?** ease of setting up files. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Joy! :) ### 30. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph C. | Attorney at Law, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 14, 2024 **What do you like best about Smokeball?** I find Smokeball to be useful to me in calendar management, document management, and most of all the ease in which form automation works. I also like the fact that all entries are in real time and I know instantly if I am in court as to whether my office scheduled an appointment for me so as to prevent double booking. Its messaging system works well also. Lastly, their support team is top notch-responds right away and makes useful suggestions. **What do you dislike about Smokeball?** I would like to see more functions added to it such as creating a time entry from an event or task; creating a form library, a tickler system, a phone and email communication system. I had these functions on my prior case management software, and they worked great. Saved even more time. **What problems is Smokeball solving and how is that benefiting you?** Saves time on billing and document preparation. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Joseph. So glad to hear that Smokeball is helping you be more efficient through calendar and document management, as well as document automation! We're always adding new features based on client feedback, so thank you for sharing your ideas around the tickler system and time entries based off an event. ### 31. Helpful but Frustrating **Rating:** 3.5/5.0 stars **Reviewed by:** Zoe A. | Paralegal, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2024 **What do you like best about Smokeball?** Smokeball is wonderful in that you can have everything regarding your case in one place. It is helpful in tracking tasks and status' of your cases. **What do you dislike about Smokeball?** If everyone in the firm is not using it, then it isn't helpful. It can't be solely on the paralegals to enter information. Support can be a little frustrating at times because they do not know the legal lingo we use, even though this is supposed to be a "legal case software". I typically spend more time explaining why I need something instead of it just being done. **What problems is Smokeball solving and how is that benefiting you?** None **Official Response from Katharine Uhrich:** > Hi Zoe, glad you're seeing the power of having all of your cases and related information in one platform. But yes, it can be frustrating when your colleagues aren't also utilizing the software to really maximize the value. Several of our support and training staff are former legal professionals, so I'm sorry to hear that there's been a bit of a disconnect. Your firm has access to free training (see link below), which will hopefully help everyone get on the same page! We're here to support you. ### 32. Great mix of local software and cloud safety **Rating:** 4.0/5.0 stars **Reviewed by:** John A. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 01, 2024 **What do you like best about Smokeball?** It doesn't have a terribly steep learning curve (steep-ish, though) but seems to be actively developed. The local speed is good despite a modest internet connection **What do you dislike about Smokeball?** The tiered structure annoys me. Some very useful items that should be available at all levels are sequestered for the top tier. Also the attention paid to accounting needs (eg, how to do ALL trust accounting in SB) needs development and/or documentation. Example: reprinting a check (with a new number) that has been spoiled in printing is ridiculously difficult. Even QuickBooks Online has that figured out. **What problems is Smokeball solving and how is that benefiting you?** Sending billing reminders is quite easy, especially since we now have a workaround for identifying "information only" invoices by sight (Ms Prazak). It is very easy to develop letter and email "stubs" for improving communication. I love it that Outlook and Word will save to Smokeball's cloud very well. **Official Response from Katharine Uhrich:** > Thanks for your review, John! We're so glad you're loving the Microsoft Office 365 integration so you can easily save email and documents to Smokeball. We're continuing developing and evolving Smokeball, so we appreciate your feedback about Smokeball Billing as well. ### 33. Smokeball User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 25, 2024 **What do you like best about Smokeball?** I use it daily as part of my law practice. Smokeball is a well-designed data management software program that makes managing my cases a lot easier on a daily basis. **What do you dislike about Smokeball?** Smokeball is sometimes malfunctions and can be slow. **What problems is Smokeball solving and how is that benefiting you?** Securing of confidential data and data management. **Official Response from Katharine Uhrich:** > Thanks for your review! If you're ever having trouble, please reach out to Smokeball Support. They're responsive and always happy to help! https://support.smokeball.com/hc/en-us ### 34. Impressed on how SmokeBall integrates across all platforms used in our law practice **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas P. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 01, 2024 **What do you like best about Smokeball?** The features I like best in SmokeBall begin with level of detailed development and integration on virtually every aspect of a law practice, highlighted by the convenience of the right-click option to access and revise content and alternatives. **What do you dislike about Smokeball?** I am brand new to SmokeBall, and the only dislikes so far deal with my obligations to existing clients limiting the time I have to learn and integrate with SmokeBall. **What problems is Smokeball solving and how is that benefiting you?** It's too early to provide a fair response, but the document drafting in legal practice management features appear to resolve a lot of redundancy in our old case management system. **Official Response from Katharine Uhrich:** > Thanks for your review, Thomas. We're so glad you're finding early benefits from Smokeball and using it to have a more integrated and efficient practice. We're here for you! ### 35. Paralegal Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole D. | Paralegal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** My firm has used Smokeball for over 5 years. Every employee at the firm uses Smokeball daily, even those that would consider themselves to be less tech savvy. Smokeball has a number of features that I personally use daily, including an integrated feature through InfoTrack that allows me to easily electronically file pleadings directly from my matter. We have also created forms and templates that make generating pleadings and documents so easy without spending time messing with formatting. The customer support is always available to assist if I have any questions. They also have the ability to "remote in" on my computer to take care of any behind the scenes techy things that I don't know how to do myself. **What do you dislike about Smokeball?** The pros far outweigh the cons. I feel like there are always updates rolling out, so once we work through the bugs, Smokeball works seamlessly for exactly what we need it to do. **Recommendations to others considering Smokeball:** Set up a training and let them know what jobs you do. They will have suggestions to make them better. **What problems is Smokeball solving and how is that benefiting you?** I am able to keep a very organized system and I can't even remember the last time I missed a deadline. **Official Response from Katharine Uhrich:** > Nicole, we love hearing that Smokeball is helping keep you organized and ensuring no deadlines are missed! We'll share your great feedback with our support and training teams. Thanks for your 5-star review! ### 36. Excellent Practice Management, When it Worked **Rating:** 0.0/5.0 stars **Reviewed by:** Taylor D. | Attorney, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 24, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** The attention to detail and the predesigned fields. I have yet to come across a field I needed to handle my matter that wasn't already in Smokeball. Combining that with document automation, form automation, time tracking, and the program's thoroughness is outstanding. **What do you dislike about Smokeball?** Reliability Issues: We encountered a significant disruption when the software became non-functional for an extended period of nearly three months. This had a substantial impact on our operations, causing delays and inefficiencies. We had to find an alternative to Smokeball because of these technical issues. Customer Service Concerns: Despite the software's prolonged downtime, our requests for early contract termination were denied. The company's decision to prioritize a relatively small amount over our long-standing business relationship was disheartening. It raised concerns about the company's priorities and its approach to customer satisfaction. Trustworthiness: Given the challenges, our trust in the software's reliability and the company's commitment to its customers has been eroded. It would be ill-advised for us to return to using Smokeball in the future. Windows Only: It is PC only unless you use a virtual machine like Parallels to have Windows running inside your Mac. I understand why they do it because of the tight integration with MS Office and auto time tracking, but it would be great if they could figure out a way to get it done for Mac. I prefer a Mac but am a PC/Mac office because of Smokeball. This reliance on Windows caused additional headaches because we couldn't use our Macs to access the case files. Smokeball had to provide our data so we could use non-practice management software to run our cases. It was incredibly frustrating and inefficient. **What problems is Smokeball solving and how is that benefiting you?** The document automation, form automation, and time-tracking features are outstanding. It will pay for Smokeball with its passive time tracking. Gone are the days of trying to start and stop the timer and forgetting. That being said, I've moved on from the billable hour and now only do flat rates, so this feature isn't as important to me as it once was, but it's nice to know it's there if I need it or decide to change back. **Official Response from Katharine Uhrich:** > Thank you for your feedback, Taylor, and I'm sorry you've had to update your review based on your recent Smokeball experience. Although your unique situation was quickly escalated so we could investigate internally, that was not communicated back to you in a satisfactory way. We understand your frustration both as a client and a business owner. We've taken steps to resolve the internal issues that led to this point and are sorry to lose your trust. ### 37. Satisfied User **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra S. | Paralegal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 22, 2024 **What do you like best about Smokeball?** East of creating and organizing files and documents, entering time, creating and managing invoices and payments. Customer support agents are always friendly, courtesy and helpful **What do you dislike about Smokeball?** The occasional updates. I don't have time to stop and do the updates. It would be nice if the updates were automatic and not require me to do anything. **What problems is Smokeball solving and how is that benefiting you?** Smokeball has solved the problem of file organization and document management. It benefits our practice by making it easier to do these things. **Official Response from Katharine Uhrich:** > So glad Smokeball is making your work life easier, Chandra! Because Smokeball is installed locally on your computer it will update automatically when the program starts. Best practice is to close Smokeball every night--or at least 1x/week. When you re-open next day all the updates will automatically run for you. ### 38. Emily is the best. She always tries to answer completely and with screenshots which is very helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy K. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 29, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** I like having anything pertaining to a matter centrally located under appropriate tabs. It is a bit of a learning curve but smokeball trainers are awesome and patient. **What do you dislike about Smokeball?** I wish we could have brought over ledger history from our previous software. Also would like to do adjustments such as write offs (waived invoices) in bulk such as writing off the complete balance of all invoices pertaining to a matter. **What problems is Smokeball solving and how is that benefiting you?** Automated reminders for outstanding bills. Also direct payment through 3rd party. Quick payment results **Official Response from Katharine Uhrich:** > So glad that Smokeball is making your billing easier, Cindy. We'll share your feedback and praise with our teams. Thanks for your review! ### 39. Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 18, 2024 **What do you like best about Smokeball?** I like going back and looking at the transaction ledger to check my work. **What do you dislike about Smokeball?** Was very confusing to me in the beginning - seems to be a lot of extra steps and getting from one place to another. **What problems is Smokeball solving and how is that benefiting you?** I like the reports section. I have just recently learned how to run different reports that are very helpful to me. **Official Response from Katharine Uhrich:** > Thanks for your review, Kimberly. We're so glad you're taking advantage of our training and support services and are utilizing Smokeball's reports. If you have feedback on how we can improve things, please let us know! ### 40. Efficiency is the key to Smokeball **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 16, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smokeball?** Smokeball has made my billing so much easier because of time capture. It's not a perfect system, but it definitely helps me recall all of the different clients I've done work for that day. I also like that Smokeball keeps everything organized and is even available from my phone! Customer Service/Support are amazing. If you have any issues they are happy to help. I have also made some software requests that Smokeball has implemented, which was amazing and made my job easier. **What do you dislike about Smokeball?** This was a difficult to come up with what I dislike about Smokeball but I do have one pet peeve: renaming documents! The only option is to right click and then pick rename and then rename. Too many steps! **What problems is Smokeball solving and how is that benefiting you?** Smokeball has helped me capture an unbelievable amount of billable time. That benefits our company by increasing our billables. **Official Response from Katharine Uhrich:** > We love hearing that Smokeball ensures you're capturing your billable time. Bill more without working more while staying organized! And great feedback on renaming documents. We'll pass that over to the product team. Thanks for your review, Amy! ### 41. We are small Family Law firm that needed to upgrade our software and billing platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 17, 2024 **What do you like best about Smokeball?** The tracking of you billings and emails. **What do you dislike about Smokeball?** There are too many options and too many ways to do the same thing. **What problems is Smokeball solving and how is that benefiting you?** It is helping us to better manage our cases and our billing. **Official Response from Katharine Uhrich:** > Thanks for your review! We're happy to hear that billing and email management is more streamlined with Smokeball. Our platform offers a lot of flexibility for users, and if you have specific feedback on how we could make it work better for you, we'd love to hear. ### 42. Switching to Smokeball has been life changing, seriously. **Rating:** 5.0/5.0 stars **Reviewed by:** NIna Y. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 04, 2023 **What do you like best about Smokeball?** The 1 standout is the autotimer function. I am terrible, horrible, incorrigible about keeping track of my time. I have gone to flat rating some things, but time remains my primary way of billing. I used to have a complex and lengthy system to "hoover" up all of my time which involved going through sent emails, phone, a desk notebook, and sometimes my online folders to review all documents updated that month. It took hours AND I would always estimate my time on the low side. Now, the system is quicker and reversed. Smokeball does time things for which I don't want to bill, but it's easy to just click them to "not billable." But for billable work - I have the actual time. Second standout - and probably equally important - SUPPORT like I've never seen. I've been in practice 45+ years and Smokeball support stands head and shoulders above anything I've seen. And because of that, rather than getting frustrated because I can't do what I want to do, or don't get how to use a function - I can easily get the support I want quickly. As a result, the 3rd best thing is that I'm actually learning new habits (you can teach an old attorney new tricks), which is making me more efficient. So those are the 3 best things which are huge to me. 2 months in and I'm billing more in less time and most importantly to me, I feel more in control of my practice. **What do you dislike about Smokeball?** I am a transactional business attorney who works alone, with minimal admin or paralegal help. I spend most of my time drafting or reviewing contracts, and most of them are IP related. I also do some other IP and labor work for my clients. I have always separated out my clients' work by "matter." BUT... Smokeball is so matter-centric that I've found two issues: 1: Finding the right matter for clients with multiple matters of the same basic type was difficult. My WONDERFUL onboarding specialist showed me how to solve this problem in most instances, and I've been told there's a new function coming out to fix this platform-wide. So it seems this problem will be going away. 2: invoicing clients with multiple matters being billed in one month involves several steps and actually going outside of Smokeball. I hope this is also fixed as it seems Smokeball is constantly upgrading the software. My enthusiasm for Smokeball is not significantly marred by these problems. Invoicing is a one day a month thing, and I wouldn't trade the benefits for easier invoicing for anything. But I'm trying to give a complete picture **What problems is Smokeball solving and how is that benefiting you?** Tracking time. Getting into good habits about saving critical information like phone numbers and client contacts for specific matters. Having everything to do with a matter easily accessible. It benefits me with 2 downs and 1 up. Billable hours are UP (win) -- hours spent at my desk are DOWN (win) -- stress is DOWN (win). **Official Response from Katharine Uhrich:** > Nina, we're thrilled to hear that Smokeball has changed your life, solving your time tracking problem and ensuring you have more personal time and less stress. We appreciate your feedback on billing multiple matters and will keep you updated. And thank you for acknowledging our support team's hard work! We're here for you. ### 43. Smokeball has streamlined our billing process. **Rating:** 5.0/5.0 stars **Reviewed by:** Starr M. | Billing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 23, 2024 **What do you like best about Smokeball?** Smokeball is user friendly and help is always there. **What do you dislike about Smokeball?** Sometimes it will freeze up or when editing a matter it will take a bit to process my changes. **What problems is Smokeball solving and how is that benefiting you?** We are in need of custom reports and Smokeball is working on creating and implementing to increase my efficiency in reporting. **Official Response from Katharine Uhrich:** > Thanks so much for your 5-star review, Starr! So glad Smokeball is helping you to be more efficient. ### 44. Best Legal Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 04, 2023 **What do you like best about Smokeball?** I love how user friendly it is. I love the automatic time keeping. I am the worst about billing and this has helped make sure that I bill correctly and for all my time. The customer support has been the best. They are always ready to help and have additional resources for you. **What do you dislike about Smokeball?** There are really no downsides to Smokeball. I would prefer it to be less expensive, but I guess for all the features it has, it's not too bad. I just don't use all the forms so I don't get the advantage. **What problems is Smokeball solving and how is that benefiting you?** I am terrible at billing and keeping track of my time. Smokeball has helped tremendously with this. **Official Response from Katharine Uhrich:** > Thanks so much for your review, Lauren. We're so glad that Smokeball is helping you bill more and that you find the software intuitive to use. I'll share your praise of our support team as well. They're awesome! ### 45. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Mellissa W. | Litigation Paralegal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 04, 2023 **What do you like best about Smokeball?** It is so easy to use. New highers learn it so fast! I can still use my work product and enjoy the time saving feature of automated forms! There are so many time saving features!!! **What do you dislike about Smokeball?** The matter types are not customizable and do not work well for Texas cases. **What problems is Smokeball solving and how is that benefiting you?** Case management is much easier with Smokeball. Smokeball saves me so much time on admin matters and allows me to increase billable hours! **Official Response from Katharine Uhrich:** > We love hearing that you're using Smokeball to save time and bill more, Mellissa! If you have specific matter types or customizations you'd like to see, please let us know via the link "submit request" button below. We're continuously making updates and improvements to fit our clients' needs. ### 46. New Found Respect For Smokeball **Rating:** 4.5/5.0 stars **Reviewed by:** Tawni S. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 14, 2023 **What do you like best about Smokeball?** I am still learning everything about SB and the more I learn, the more I like. I really like that I can text clients and the tasks are great too. **What do you dislike about Smokeball?** We could really use split billing for our GAL cases. Also I would like to have a pop up feature so that when you open a matter you can have a pop up that you can leave a message in for anyone who opens the matter. for example "Get Payment" **What problems is Smokeball solving and how is that benefiting you?** ? **Official Response from Katharine Uhrich:** > Thanks for your review, Tawni. So glad you're liking Smokeball and digging into all the features and functionality. I've passed your feedback about split billing and pop-ups over to our product team. We're always making updates and using client feedback to improve, so thanks for sharing! ### 47. Amazingly intuitive program with lifesaving AI timekeeper! **Rating:** 4.5/5.0 stars **Reviewed by:** Kim M. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 30, 2023 **What do you like best about Smokeball?** It's hard to pin it down to one thing. The AI timekeeping function is so helpful; I just need to review and add those things that were done outside the program. It learns all the time. It is almost automatic with the way it saves e-mails and documents into a matter. The document automation is generally very good - sometime the state forms don't work right, but I think that's the court system, not SB messing it up. The portability of the product is also amazing - being able to pull up documents on my phone in an emergency is awesome. The communicate program lets me text with clients without giving out my personal phone number. Billing is simple. **What do you dislike about Smokeball?** The only downside is becoming too reliant on AI for timekeeping as it does not capture everything you do -- internet research, reading and reviewing printed documents and telephone calls (though there is a solution for that which I can't take advantage of at the moment). **What problems is Smokeball solving and how is that benefiting you?** The biggest problem it has solved for me is timekeeping - I am horrible at it. The other thing is automating parts of my practice that required careful review if you used a document from another file -- this starts with a clean document each time so you don't need to worry as much about another client's material being in the document. It allows me to quickly get information on new files and to follow up where the file fell off the radar. It helps collect information pre-engagement with leads. **Official Response from Katharine Uhrich:** > Kim, we're so glad that Smokeball is saving you tons of time and automating so many of your processes. Wonderful to hear timekeeping, billing, and document creation are now efficient and simple. Thanks for your feedback! ### 48. Smokeball is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Shelby N. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 23, 2023 **What do you like best about Smokeball?** I solely work on the billing side of Smokeball as my position here is the Business Administrator. It has been very easy to use and self-explanatory. The entire billing process - from generating a draft invoice, to revising it, to saving/finalizing, and then sending - is so easy and truly saves so much time (compared to how my last firm did it)! I think it's wonderful that all of my partners are able to have direct access to what I can see and can check on things at any time. I think it's very simple for how you enter payments once received. All around - it has made my job much easier! **What do you dislike about Smokeball?** I don't entirely love that you can only like an "operating retainer account" and a "trust account" to Smokeball. I wish there was a way we could connect more than two accounts. The way payments push to Quickbooks kind of creates more work at times come billing cycle as once clients make payments towards their bill and I enter it in Smokeball, it will push from our retainer account and I have to manually fix that in Quickbooks. I just wish I could link more than two accounts and have it set up better. **What problems is Smokeball solving and how is that benefiting you?** My staff is able to complete cert of services on their own by running time reports instead of me having to print bills and generate draft bills for them to input into cert of services. **Official Response from Katharine Uhrich:** > Thanks for your review, Shelby. So happy to hear that Smokeball is saving you so much time and making your job easier! We'll share your feedback about connecting accounts; as you likely know, you can manage multiple trust accounts through Smokeball Billing (link below just in case). ### 49. Overall, awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 24, 2023 **What do you like best about Smokeball?** So far, my experience has been pretty intuitive and with tons of help where it isn't. **What do you dislike about Smokeball?** Pages in invoices are not paginated. Would love to see that changed. Also, when interest is added accidentally and then toggled off before printing invoices, it would be nice if it didn't charge the client for the retroactive time that the interest was active before toggled off. Just a way to stop it all together or turn it on. The extra step to remove that interest isn't terrible, but could be made easier. **What problems is Smokeball solving and how is that benefiting you?** The ability to keep most everything we do under one software management system is huge. **Official Response from Katharine Uhrich:** > So glad to hear that Smokeball has been a huge help and one stop shop for your firm! If helpful, you can right click to create a PDF and add pagination (as well as bates stamping, table of contents, and/or a cover page). See the link below. ### 50. Smokeball Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 22, 2024 **What do you like best about Smokeball?** I like how user friendly everything is and how responsive all the employees of Smokeball are. **What do you dislike about Smokeball?** It can be slow sometimes in the billing portal. **What problems is Smokeball solving and how is that benefiting you?** It's easy to track our billing/invoices. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! We have some exciting updates coming that should address the lag in the billing portal. Keep an eye out! ## Smokeball Discussions - [What integrations do you have?](https://www.g2.com/discussions/smokeball-faqs-53285246-1311-43cc-a539-a887fc0b4650) - 1 comment, 2 upvotes - [how do i open e-mails from smokeball without having outlook 'Not Responding' and freezing](https://www.g2.com/discussions/12251-how-do-i-open-e-mails-from-smokeball-without-having-outlook-not-responding-and-freezing) - 1 comment, 1 upvote - [Is Smokeball cloud-based software?](https://www.g2.com/discussions/smokeball-faqs-68610ee8-c56a-4b4f-a9d7-e1161ebf204d) - 3 comments, 1 upvote - [Does Smokeball have document automation?](https://www.g2.com/discussions/smokeball-faqs-ff993cde-dd1c-4d52-beb9-4410d803aa5d) - 1 comment, 1 upvote - [Is there free training and online courses to help learn the software?](https://www.g2.com/discussions/smokeball-faqs-00f78478-86d9-43c0-960e-4316e24d9324) - 2 comments, 1 upvote - [View Smokeball pricing details and edition comparison](https://www.g2.com/products/smokeball/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-28+20%3A42%3A59+-0500&secure%5Bsession_id%5D=bf586d2e-36e1-4517-84ac-08e7bbe80fd5&secure%5Btoken%5D=e74b5f425ebadd93b9be6b6351ea2c9de5d673d257b461e9cf77ff3e1334fab4&format=llm_user) ## Smokeball Features **Platform Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Reporting - Activity Dashboard - Cloud - Mobility - Historical Reporting **Platform Basics** - Reporting - Activity Dashboard - Cloud - Mobility - Contact Management - Forms Management - Records Management - Task Management - Conflict Management - Workflow Management - Compliance Management - Communication Management - Email Management - Contract/License Management - Billing Rate Management - Calendar Management - Legal Case Management **Generative AI** - AI Text Generation - AI Text Summarization **Storage and Collaboration - Legal Document Management** - Editing and Tracking - Centralised Database - Accessibility and Permission for Sharing - Document Storage - File Sharing - Expense Tracking - Activity Tracking - Secure Data Storage **Agentic AI - Legal Billing** - Cross-system Integration - Decision Making - Third-Party Integrations **Additional Functionality** - Customizable Fields - Billing & Invoicing - Search/Filter - Accounting - Task Management - Reminders - Calendar Management - Invoice Processing - Activity Dashboard - Electronic Payments - Quotes/Estimates - Time Tracking - Case Management - API - Billable Items Tracking - Generative AI - Real-Time Data - Collaboration Tools - Automatic Backup - Reporting & Statistics - Bank Reconciliation - Activity Tracking - Contact Database - Client Management - Financial Management - Customizable Templates - Automatic Billing - General Ledger - AI Copilot - Workflow Management - Task Scheduling - Client Portal - Document Management - Billing Rate Management - Access Controls/Permissions - Credit Card Processing - Expense Tracking - SSL Security - Customizable Reports - For Legal Professionals **Platform Content** - Automation - File Sharing - Content Library **Content Management** - Document Management - Calendar Integration - Workflow - Accounting Integration - Financial Management - Invoice Management - Portfolio Management - Contract/License Management - Patent/Trademark Management - Client Management - Case Management - Email Management - Workflow Management - Calendar Management - Task Management - Deadline Management - Docket Management - Compliance Management - Conflict Management - Communication Management - Docket Management **Content Management** - Document Management - Calendar Integration - Workflow - Deadline Management - Appointment Management **Document Management - Legal Document Management** - Search and Retreival - Synchronization of Data - Versioning - Full Text Search **Agentic AI - Legal Document Drafting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Basics** - Interoperability - Offline Editing - E-Signature **Time & Billing** - Time Tracking - Payments - Billing - Activity Tracking - Expense Tracking - Billable Items Tracking - Email Tracking - Task Progress Tracking **Analysis - Legal Document Management** - Document Review - Legal Analytics **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - Document Automation - Customizable Reports - Electronic Signature - Generative AI - Accounting - Alerts/Notifications - Document Templates - Trust Accounting - Client Portal - Reporting & Statistics - Data Import/Export - Access Controls/Permissions - SSL Security - For Legal Professionals - AI Copilot - Case Notes - Full Text Search - Automatic Backup - Customizable Forms - Activity Tracking - Electronic Payments - Predictive Analytics - Contact Database - Customizable Fields - Customer Database - Reminders - Document Storage - Court Records Search - API - Data Visualization - Two-Factor Authentication - Interaction Tracking - Version Control - Credit Card Processing - Status Tracking - Customizable Templates - Expense Tracking - Billable Items Tracking - Time & Expense Tracking - Online Payments - 2-Way Messaging - Billable & Non-Billable Hours - Mobile App **Artificial Intelligence - Legal Document Management** - AI Automation - Generative AI - Document Automation **Agentic AI - Legal Practice Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - Document Automation - Customizable Reports - Electronic Signature - Generative AI - Accounting - Alerts/Notifications - Document Templates - Trust Accounting - Client Portal - Reporting & Statistics - Data Import/Export - Access Controls/Permissions - SSL Security - For Legal Professionals - AI Copilot - Case Notes - Full Text Search - Reminders - API - Customizable Templates - AI Summarization - Document Generation - Case Law Research - AI Redlining - CRM - Customizable Fields - Collaboration Tools - Secure Data Storage - Search/Filter - Mobile Access - Backup and Recovery - Payment Processing - Customizable Forms **Accessibility - Legal Document Management** - Cross-Platform Access **Agentic AI - Legal Document Management** - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Customizable Templates - Two-Factor Authentication - Customizable Fields - Document Check-In/Out - Client Management - Document Capture - Audit Trail - For Legal Professionals - Optical Character Recognition - Customizable Reports - Contact Management - Search/Filter - Archiving & Retention - Client Portal - Email Management - Compliance Management - Task Management - Electronic Signature - Document Classification - AI Copilot - Version Control - Document Generation - Collaboration Tools - Activity Dashboard - Deadline Management - Billing & Invoicing - Case Management - Workflow Management - Reporting & Statistics - API - Calendar Management - Alerts/Notifications - Contract/License Management - Reminders - Document Management - SSL Security ## Top Smokeball Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (991 reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - 4.4/5.0 (394 reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) - 4.6/5.0 (291 reviews)