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Smokeball Pricing Overview

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Smokeball Pricing Reviews

(2)
Paige U.
PU
Real Estate Paralegal
Small-Business (50 or fewer emp.)
"I couldn't handle the volume of files I have without Smokeball"
What do you like best about Smokeball?

Everything is organized in one place. I can review old files and find things that are helpful on current files and it doesn't take a lot of work to do this. I also have honed my workflows which has saved me a lot of time. The tasks for the day are automated, so I don't have to create a daily "to-do" list. The value of this is immeasurable. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

The one thing I would change with smokeball is its lack of Apple/Mac integration. I prefer to work on mac computers and the downloadable application is not curretnly supported. Review collected by and hosted on G2.com.

Response from Katharine Uhrich of Smokeball

Love hearing how Smokeball's workflows and tasks are automating and saving huge amounts of time for you, Paige. Really appreciate your feedback and 5-star review!

Frederick D.
FD
Solicitor
Small-Business (50 or fewer emp.)
"Beware of Signifcant Price Increase After First Sign Up"
What do you like best about Smokeball?

I am happy with the software itself and the customer support. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

It is loosing its pricing competitiveness which was a big reason for our transition to Smokeball in the first place. I am at the end of my first 36 month contract and the renewal fees have nearly DOUBLED which is hard pill to swallow. There is no real way to reduce fees without substantial loss in features which made Smokeball attractive in the first place. While they offer different pricing/feature levels, if you want the features of automated precedents and autotime there is virtually no saving compared to their top-tier pricing due to how expensive they've made addons. Their second tier product has options to include $107 worth of addons when their first tier product includes them all for an additional $50. Even if you just choose 1 addon, the savings are negligible compared to the top tier product.

Smokeball has virtually caught up in pricing to the product offering we left to transition to Smokeball. Very disappointing. Review collected by and hosted on G2.com.

Response from Katharine Uhrich of Smokeball

Thanks for your feedback, Frederick. We understand your concerns about the price increase since you signed on with Smokeball three years ago. To address client requests and needs, we debuted a suite of new product functionality in 2023. The pricing you reference reflects the value of these feature enhancements and the improvements we've made since you first became a client. (I also want to clarify, the amounts you reference are in AUD and reflect the Australian pricing and product tiering, which differs from the US.)

We know there are many legal software alternatives, but we believe Smokeball is the best value in the market by far. We also know when clients invest in learning Smokeball, they see huge gains in efficiency, productivity, and revenue.

We'd love to keep you as a client, and your account manager and our training team are here to work with you. If you need to explore other options, we wish you and your firm all the best!

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