I like how Litify was built specifically for law firms but still remains customizable to fit my needs. The team at Litify is excellent to work with, always innovating new and improved features and products. I also find the ACE tool promising as I think it could revolutionize our current processes, even though it is not fully utilized yet. Review collected by and hosted on G2.com.

I would like to have a little more visibility and flexibility with managed components. Sometimes I need to see how they are working so I can navigate around how they work, but I have no ability to see that. Additionally, managed packages add fields to records that I do not need, and I cannot delete them, causing me to hit usage thresholds. Review collected by and hosted on G2.com.

I love the fact that you can do everything within the app. You can draft documents, convert them, email, edit, chat with clients, etc. All our resources are linked with litify and it helps me keep organized. No more extra windows or apps to keep track because its all within the program. Review collected by and hosted on G2.com.

There are some things that litify can do and from my understanding its in the works. We file alot of documents to the court and if we can implement a few of those options into litify to be able to file within litify that would save us alot of time and problems. Alot of the time the court sites are down and cannot file but having this feature would be the best thing. Review collected by and hosted on G2.com.

I like that everything can be notated in Chatter on Litify, which helps in seeing exactly where each case is or what has been done recently. This feature adds value because if I need to speak to my manager about a case, I can quickly read the notes and provide updates based on what is notated. Also, the setup was super easy, and the Litify team made it easy to transfer data. Review collected by and hosted on G2.com.

I think Litify could improve with more seamless integrations. Review collected by and hosted on G2.com.

I like that you can search for a particular word or phrase in a case and it will show you any notes or documents with these words. Review collected by and hosted on G2.com.

Litify is not proactive in helping you remember to do certain things. You have to actively look for things, they don't stand out. I am not a fan of the web-based programing and the faint lines and colors. I'd like to be able to customize it better for my individual needs. Additionally, it's not the most user friendly for the workers that input information. Something that would take me one or two clicks in Needles now takes me five or six clicks to accomplish in Litify. Everything takes longer to do. Review collected by and hosted on G2.com.

I really appreciate how simple it is to navigate, and I enjoy the variety of features available, such as AI capabilities. These tools help me keep my work organized and save me time by reducing the need for multiple clicks. Customer Support is also always available to answer our questions when there are errors that we run into and they are always willing and ready to take our requests for new features and they implement them so quickly. Review collected by and hosted on G2.com.

There are occasional glitches that sometimes fall short of my expectations, but overall, these are minor issues in the grand scheme of things. Review collected by and hosted on G2.com.

I like Docrio Advanced Search the most, specifically the ability to search for text within files and using boolean operators. This feature allows me to find narrow or niche arguments in motions my firm filed in other cases, which saves a lot of time and effort. Being able to search in such a granular manner is valuable, given that a large part of my firm's internal communications involves attorneys asking whether someone has made a similar argument in previous cases. Review collected by and hosted on G2.com.

I don't like the Litify interface. It is clunky and unintuitive. I also wish that I could integrate Litify with AI tools such as Harvey, so that I could more easily make use of the firm's existing motions and other resources. It is not pleasing to look at, but more importantly, it does not seem tailored to the law firm practice. It seems like it's just traditional Salesforce shoehorned into legal practice, which does not really translate. Lots of the tools, like leads or tags, are not useful in legal practice, and could be replaced. I would really like to see an AI that is able to identify non-confidential documents such as filings or motions and auto-categorize them by the type of legal issue discussed. Review collected by and hosted on G2.com.

I like being able to chatter with other staff directly on the case page. It keeps a consistent, organized trail of information for all work done on each case. Review collected by and hosted on G2.com.

I don't like how small the document preview screen is, and how there becomes multiple window scroll bars. And then when you click to open a document in full screen mode, it opens in a new tab. I wish it would just show the full document on the same screen. Review collected by and hosted on G2.com.

I like that Litify is a web app, which means you don't have to download anything to use it. I also like the feature where when you type in an address for client intake, it can search and correct the address in case you misspell it. That's very nice. Review collected by and hosted on G2.com.

I don't like that there's no dark mode in Litify. The bright interface really strains my eyes. We're in 2025, and yet we're using these bright colors—dark mode would be so much better. And when I'm looking for client information and I hover over certain things, a pop-up appears, blocking the client's information. That's really annoying, and it makes me wish for a feature to disable or remove it. Plus, the design feels kind of dated; it looks too much like regular Salesforce. It could be more user-friendly—I already know how to use it, but it should be easier for others as well. Review collected by and hosted on G2.com.

I appreciate Litify's clear and clean display, which makes navigating through the application more manageable and visually appealing. The ability to link records is also a feature I find particularly useful, as it enhances the organization and management of information, allowing me to seamlessly connect and access related data. Additionally, I value the capability of Litify to store files and set reminders, which are key functionalities for efficiently managing my work and calendar tasks. Review collected by and hosted on G2.com.

{"I find it hard to save documents in Litify. The process, particularly for saving emails, is very clunky, which can be frustrating.","Litify can be very slow at times, which negatively impacts my efficiency and workflow. This sluggish performance is a significant drawback.","Although the initial setup of Litify was fairly easy, there is a noticeable learning curve. This makes it somewhat challenging for new users to fully utilize all the features efficiently."} Review collected by and hosted on G2.com.

I find Litify to be incredibly user-friendly, making navigation and operations smooth and intuitive, which greatly enhances my efficiency. I appreciate the wealth of dependable information it offers, which is crucial for making informed decisions and maintaining accuracy in my work. The ability to add emails directly to the notes and merge them is a valuable feature that streamlines my documentation process and helps keep records cohesive and organized. Furthermore, the initial setup of Litify was very easy, which made the transition seamless and hassle-free. Based on my positive experience, I would recommend Litify to others, a sentiment reflected in my rating of 10 out of 10 for recommending it to friends or colleagues. Review collected by and hosted on G2.com.

I find the document download process on Litify takes too long, which can be inefficient and frustrating. Review collected by and hosted on G2.com.