--- title: 8x8 Contact Center Reviews meta\_title: '8x8 Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 257 reviews by the users' company size, role or industry to find out how 8x8 Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 257 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 8x8 Contact Center Reviews & Product Details Visit Website 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments * * * Product Website 8x8 Contact Center Seller [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) Discussions [8x8 Contact Center Community](https://www.g2.com/products/8x8-contact-center/discuss) Languages Supported German, English, French, Italian, Dutch, Spanish Solution Type All-in-One Overview by 8x8 Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) ## 8x8 Contact Center Integrations (33) What do users say about integrations? Verified by 8x8 Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 1CRM ](https://www.g2.com/products/1crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ADFS Server Windows 2019 ](https://www.g2.com/products/adfs-server-windows-2019/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bria ](https://www.g2.com/products/bria/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bullhorn ](https://www.g2.com/products/bullhorn/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calabrio WFM Connector ](https://www.g2.com/products/calabrio-wfm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cognigy.AI ](https://www.g2.com/products/cognigy-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Copper ](https://www.g2.com/products/copper/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Creovai ](https://www.g2.com/products/creovai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meltwater ](https://www.g2.com/products/meltwater/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure ](https://www.g2.com/products/microsoft-microsoft-azure/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MNET LLC ](https://www.g2.com/products/mnet-llc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE CXone ](https://www.g2.com/products/nice-cxone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Sales Cloud ](https://www.g2.com/products/oracle-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PCIPal ](https://www.g2.com/products/pcipal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redtail Technology ](https://www.g2.com/products/redtail-technology/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Regal ](https://www.g2.com/products/regal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceMax ](https://www.g2.com/products/ptc-servicemax/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Smarsh Call Recording and Analytics ](https://www.g2.com/products/smarsh-call-recording-and-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spinsci ](https://www.g2.com/products/spinsci/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SugarCRM ](https://www.g2.com/products/sugarcrm-sugarcrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Sunshine ](https://www.g2.com/products/zendesk-sunshine/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 6/4/2025 "Made it so easy" 5/5 What do you like best about 8x8 Contact Center? I like the 8X8 Contact Center because I was able to speak with a help service representative to walk me through the entire process. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I do not have any complaints Mohammad helped me every step of the way and took on much of the responsibility when I was having a difficult time. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? We were having issues with our Ring Tree and how our incoming calls were being distributed. and he was helpful with providing information for our call logs of incoming and outgoing calls to help us manage time billing and client expectations. This helps us when we review time spent with a client as the log show dates and amount of time spent on the phone. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11258426/official_response/edit) Dear Customer, Thank you for your feedback! We’re glad you appreciate the multiple support options and quick responses from 8x8 Contact Center. We apologize for the chatbot's limitations and are working to enhance its effectiveness. Your input helps us improve our services to better meet your needs. 7/16/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite PP Peter P. IT Generalist Mid-Market (51-1000 emp.) 1/30/2025 "Best on the market" 5/5 What do you like best about 8x8 Contact Center? one of the best things about the 8x8 Contact Center is its versatility and scalability. It integrates various communication channels like voice, chat, email, and social media into a single platform, which really helps improve customer experience. Plus, the analytics and reporting features are strong, allowing businesses to track performance in real-time and make data-driven decisions. The ability to adapt to different business needs and provide a seamless experience across different touchpoints is definitely a standout feature. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? While 8x8 Contact Center offers a lot of great features, there are a few areas where users sometimes express frustration. One common criticism is the learning curve—getting fully familiar with the platform can take some time, especially if you're new to cloud-based contact center solutions. Also, some users have mentioned that the interface, while comprehensive, can feel a bit cluttered or overwhelming when trying to access certain features quickly. Another aspect that’s occasionally pointed out is the occasional difficulty with call quality, particularly in high-volume or complex configurations. Though this varies from user to user, some have experienced issues with connectivity or call clarity. That said, these issues can often be addressed with proper setup and training, and many users find that the pros outweigh these cons once they get everything dialed in. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Many companies struggle to manage multiple communication channels (phone, chat, email, social media) separately, which can lead to fragmented customer experiences. 8x8 solves this by consolidating all channels into one platform, making it easier for agents to manage conversations seamlessly, no matter the medium. Review collected by and hosted on G2.com. Show More Response from Alina Maxim of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-10783461/official_response/edit) Thank you for taking the time to share your feedback, Peter! We're so glad to hear that you had enjoy using analytics and appreciate our VCC`s scalability. We appreciate your honesty on the aspects that are scope for improvement as well. We are a customer experience centric company and it is very important for us that our products are easy to use and understand. Such feedback is valuable to us; please rest assured of our commitment to improve your customer experience by making VCC`s various features and interface more user friendly. Regarding call quality issues, due to the potential complexity of such instances, we would always encourage you to reach out to the 8x8 support team for immediate assistance. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AL Andrea L. Hospital Manager Enterprise (\> 1000 emp.) 6/5/2025 "Quick and Helpful" 4.5/5 What do you like best about 8x8 Contact Center? I can always reach someone very quickly and get the help I need. It makes my life so much easier knowing that if I need to change anything or respond to an unexpected event the contact center is there to help me navigate the program software to ensure it works for me. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Like most call centers it may be difficult at times to understand accents. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? The business may need to close unexpectedly and I need help to correctly inform our clients and redirect them to other hospitals. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11264530/official_response/edit) Dear Andrea, Thank you for your feedback! We're glad to hear that 8x8 Contact Center provides quick and helpful support, making your operations smoother. We apologize for any difficulties you have had with our support team. Your insights are vital for us to improve our services. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 12/29/2025 "Outstanding One-on-One Support Experience" 4.5/5 What do you like best about 8x8 Contact Center? one on one help, this helps you communicate the issue better Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? one thing I dislike is that there is no direct phone. number to call, you need to go to the boot first Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? we had an issue with the connection of our lines, having a record with the contact center help the issue fixed faster Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12160344/official_response/edit) Dear Customer, thank you for sharing! We're glad our one-on-one support helped resolve your connection issues quickly. We appreciate your feedback regarding our phone access and are working to make it even easier to reach us. Validated ReviewerIncentivizedSource: Seller invite ![Eric W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric W.") EW Eric W. Senior Technical Product Manager Enterprise (\> 1000 emp.) 9/18/2025 "Responsive, solution focused and balanced Price/Value." 4.5/5 What do you like best about 8x8 Contact Center? Simple to setup and deploy for customers out of the box. Includes good analytics out of the box. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Lacks QM automation and integrations are not easy with their PS team. Support focus more on why not 8x8 versus working with customers to solve problem then reinforce if customer issue or other partner issue. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Resale to our business customers as a service provider Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11701038/official_response/edit) Dear Eric, thank you for your honest feedback. We’re glad you find 8x8 Contact Center simple to set up with strong built-in analytics. We also appreciate your insights on integrations, QM automation, and support. Your comments help us improve, and we’re committed to making the customer experience even better. Validated ReviewerIncentivizedSource: Seller invite DD Darlene D. Cancer Prevention Associate III Small-Business (50 or fewer emp.) 8/14/2025 "Usage of the contact center" 4/5 What do you like best about 8x8 Contact Center? Ease of use, user-friendly, help center is available in the application panel Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Having to do a deep search for certain answers in the help section Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? being able to easily access and customize my reports Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11544874/official_response/edit) Dear Darlene, Thank you for your feedback! We're pleased to know that you find 8x8 Contact Center easy to use and appreciate the integrated help center. We acknowledge your concerns about the depth needed for finding specific answers and are working to improve the accessibility and clarity of our help resources. Your insights on report customization benefits are invaluable for us to continue enhancing our services. Current UserValidated ReviewerIncentivizedSource: Seller invite JD jeff d. Director of Technology Mid-Market (51-1000 emp.) 11/21/2024 "8x8 Contact Center Review" 5/5 What do you like best about 8x8 Contact Center? It is very user friendly and from an Administrator it is very easy to support Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I wish the reporting was a little more customizeable than it is. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? It is allowing us to be more creative in how we handle the calls over our previous solution. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-10545355/official_response/edit) Hi Jeff, thank you for your positive review. We appreciate your feedback regarding reporting, this will help us improve. Thank you for choosing 8x8! 7/16/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 7/15/2025 "8x8 VCC Review" 4/5 What do you like best about 8x8 Contact Center? Code scripting flexibility to allow multiple branches to route call to the right contact center person, before and after hours. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? We had issues with application freezing when we first started using it but it has improved tremendously since then. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Code if-then statements can address when a call is coming from another call center and can route the call to not hear the initial menu of options. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11398436/official_response/edit) Dear Customer, Thank you for your feedback on 8x8 Contact Center! We’re pleased to hear that you value the code scripting flexibility for efficient call routing. It's great to know the application stability has improved since you first started using it. Your insights about the benefits of if-then statements in routing enhance our understanding of your needs, helping us continue refining our services. Current UserValidated ReviewerIncentivizedSource: Seller invite TW tim w. General Manager Small-Business (50 or fewer emp.) 6/4/2025 "Reliable, insightful, capable Contact Centre Solution" 4.5/5 What do you like best about 8x8 Contact Center? The analytics that assist our business with insights to our client interactions to our Service desk, in addition to the Agent workspace that been a bit hit since launch. Agent Adoption, assuming the online training resources are utilized, for which there are many. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Only the timeline for cold storage retrieval, a very minor shortfall. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Visibility of why our clients are calling us, which leads us to insights that form improvements to our call handling and internal business process. That then improves our customer experiences. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11261518/official_response/edit) Dear Tim, Thank you for your feedback! We're thrilled to hear how 8x8 Contact Center's analytics and Agent Workspace have positively impacted your business. We appreciate your input on cold storage retrieval timelines. Your insights help us refine our offerings for even better customer experiences. Validated ReviewerIncentivizedSource: Seller invite SH Symone H. Operations Manager Small-Business (50 or fewer emp.) 1/23/2025 "Improvement in Customer Experience" 4/5 What do you like best about 8x8 Contact Center? 8x8 has a user friendly platform that allows organizations to take control of their contact centers. This platform has been helpful to my organization for the past 2 years. We easily implemented the platform because we were already using 8x8 work. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? We experienced issues with customer support in the past but it seems as if 8x8 improved their customer service skills. The customer support that I have experienced recently has truly been helpful and the communication is great. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8X8 Contact Center is solving our telecommunications with our vendors that we have acquired. The contact center has streamlined the process of allowing us to service and take calls for multiple clients. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-10761056/official_response/edit) Hi Symone, Thank you for your positive review. We are pleased to hear you find 8x8 easy to use, which has streamlined your processes. We strive to provide an excellent customer experience, and it is great to hear you have found improvement in your customer support experience. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about 8x8 Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/discussions/new) MB Myrna Brantley • Last activity over 6 years ago How do I listen to calls from the virtual office? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) GU Guest User What is 8x8 Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/8x8-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) 8x8 Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,427) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-mitel) ##### ##### 8x8 Contact Center Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/8x8-contact-center/features) ## Top-Rated Alternatives [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/8x8-contact-center/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a paid image optimization platform worth it for a small ecommerce store?](https://www.g2.com/discussions/is-a-paid-image-optimization-platform-worth-it-for-a-small-ecommerce-store)[Which contact center payments tools offer QR code payment options alongside telephony integration?](https://www.g2.com/discussions/which-contact-center-payments-tools-offer-qr-code-payment-options-alongside-telephony-integration)[Which BIM objects platforms let a manufacturer publish and maintain their own product library so specifiers are always accessing current geometry and data?](https://www.g2.com/discussions/which-bim-objects-platforms-let-a-manufacturer-publish-and-maintain-their-own-product-library-so-specifiers-are-always-accessing-current-geometry-and-data) [What features should I look for in a secure data room for M&A?](https://www.g2.com/discussions/what-features-should-i-look-for-in-a-secure-data-room-for-m-a)[Which cloud kitchen management vendors don't charge per-order fees and offer clear implementation expectations for growing restaurant brands?](https://www.g2.com/discussions/which-cloud-kitchen-management-vendors-don-t-charge-per-order-fees-and-offer-clear-implementation-expectations-for-growing-restaurant-brands)[Pros and Cons Details](https://www.g2.com/products/8x8-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)