Link copied to clipboard # 8x8 Contact Center vs GoTo Connect Comparison - What are their main differences? Share [ Export ](/compare/8x8-contact-center/goto-connect/export.csv) 8x8 Contact CenterGoTo Connect[+ Add Product](#) Reviews **8x8 Contact Center** [ 4.1/5(261) ](https://www.g2.com/products/8x8-contact-center/reviews#reviews) **GoTo Connect** [ 4.4/5(1,422) ](https://www.g2.com/products/goto-connect/reviews#reviews) Pricing **8x8 Contact Center** No pricing available **GoTo Connect** **Contact Us** 1 User, Per month · Phone System **Pricing Insights** from reviews Time to Implement **8x8 Contact Center** 2 months Based on 50 responses **GoTo Connect** 1 monthFaster Based on 68 responses Return on Investment **8x8 Contact Center** 16 months Based on 42 responses **GoTo Connect** 12 months4 months sooner Based on 50 responses Perceived Cost **8x8 Contact Center** $$$$$ **GoTo Connect** $$$$$ Average Discount **8x8 Contact Center** 8% **GoTo Connect** 11%3% more ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **8x8 Contact Center** [ Ease of Use (37) ](https://www.g2.com/products/8x8-contact-center/reviews?filters%5Bsentiment_snippet%5D=1325341&qs=pros-and-cons#reviews)[ Helpful (26) ](https://www.g2.com/products/8x8-contact-center/reviews?filters%5Bsentiment_snippet%5D=1325246&qs=pros-and-cons#reviews)[ Missing Features (11) ](https://www.g2.com/products/8x8-contact-center/reviews?filters%5Bsentiment_snippet%5D=1324169&qs=pros-and-cons#reviews)[ Poor Customer Support (11) ](https://www.g2.com/products/8x8-contact-center/reviews?filters%5Bsentiment_snippet%5D=1325146&qs=pros-and-cons#reviews) **GoTo Connect** [ Ease of Use (127) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402117&qs=pros-and-cons#reviews)[ Customer Support (46) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403327&qs=pros-and-cons#reviews)[ Call Issues (28) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1401383&qs=pros-and-cons#reviews)[ Limitations (20) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402181&qs=pros-and-cons#reviews) Integrations **8x8 Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image") 1CRM ](https://www.g2.com/products/1crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3daed0a0106e1008bdcaed7498296072/8am-mycase.png "Product Avatar Image") 8am MyCase ](https://www.g2.com/products/8am-mycase/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d135d7a5affcbdc7f1afa698558c46a/adfs-server-windows-2019.jpg "Product Avatar Image") ADFS Server Windows 2019 ](https://www.g2.com/products/adfs-server-windows-2019/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_27eb606390e11ea8586d7eb25008c1fa/bria.png "Product Avatar Image") Bria ](https://www.g2.com/products/bria/reviews)[ View all ](https://www.g2.com/products/8x8-contact-center/integrations) **GoTo Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89731116024b6de6f2666da73acf814e/cdk-crm.jpeg "Product Avatar Image") CDK CRM ](https://www.g2.com/products/cdk-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8d1468ac83883156804fee560dfbc033/crmone.jpg "Product Avatar Image") CRMOne ](https://www.g2.com/products/crmone/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ View all ](https://www.g2.com/products/goto-connect/integrations) Screenshots **8x8 Contact Center** ![8x8 Contact Center screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1551335/8x8-Smart-Assist-in-Agent-Workspace.png) **GoTo Connect** ![GoTo Connect screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125625/Dial-Plan-editor.png) Ratings Meets Requirements **8x8 Contact Center** 8.4 8.4212 **GoTo Connect** 9.0 9.01,148 Ease of Use **8x8 Contact Center** 8.3 8.3217 **GoTo Connect** 9.0 9.01,161 Ease of Setup **8x8 Contact Center** 7.8 7.8134 **GoTo Connect** 8.7 8.7821 Ease of Admin **8x8 Contact Center** 8.2 8.2129 **GoTo Connect** 8.9 8.9788 Quality of Support **8x8 Contact Center** 8.1 8.1206 **GoTo Connect** 8.8 8.81,122 Has the product been a good partner in doing business? **8x8 Contact Center** 8.5 8.5128 **GoTo Connect** 9.1 9.1781 Product Direction (% positive) **8x8 Contact Center** 7.9 7.9211 **GoTo Connect** 8.4 8.41,108 Features Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 7.8 128 7.2 31 Channels Voice 9.1(won by 0.5) 102 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 23 Social 6.9(won by 0.5) 65 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 18 Live Chat 7.4(won by 1.1) 68 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.3 20 Mobile SMS 7.8(tied score) 61 | Verified 7.8(tied score) 19 Email 7.5(won by 1.1) 63 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 18 Generative AI AI Text-to-Speech 6.1 34 7.7(won by 1.6) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Functions Call Routing 8.3(tied score) 98 | Verified 8.3(tied score) 22 Session Queuing 8.6(won by 0.5) 98 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 18 Concurrent Calling 8.5(won by 0.5) 89 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 18 Speech Analytics 8.1(won by 1.4) 73 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.7 16 Auto Dialer 7.9(won by 0.9) 69 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.0 17 IVR 8.6(won by 1.0) 86 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 17 Inbound Screen Pop 8.1(won by 1.3) 84 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.8 17 Persistent Data 8.3(won by 1.5) 77 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.8 16 Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution 7.0(won by 2.6) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 4.4 6 Cross-system Integration 6.9(won by 2.5) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 4.4 6 Natural Language Interaction 6.1(won by 0.3) 6 5.8 6 Proactive Assistance 5.8(won by 1.9) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 3.9 6 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes 8.0(won by 1.3) 84 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.7 14 Administrator Access 8.8(won by 0.4) 94 | Verified 8.4 22 Reporting & Dashboards 8.4(won by 0.8) 99 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 21 Session Recording 8.8(won by 0.9) 83 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 16 Agent Scheduling and Assignment 8.0(won by 0.8) 72 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 16 Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 7.6 12 Dialing Options Preview Dialing Not enough data 8.9(won by default) 12 Progressive Dialing Not enough data 8.8(won by default) 11 Predictive Dialing Not enough data Not enough data Agent Tools Whisper Coaching Not enough data 7.1(won by default) 12 Callback Scheduling Not enough data 6.7(won by default) 12 Call Recording Not enough data 7.1(won by default) 12 Real-Time Data Not enough data Not enough data Live Chat Not enough data Not enough data Call Scheduling Not enough data Not enough data Automation Voice Activity Detection Not enough data 6.4(won by default) 11 Interactive Voice Response (IVR) Not enough data 6.9(won by default) 12 Call Scrubbing Not enough data 6.7(won by default) 10 Agentic AI - Auto Dialer Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data AI Capabilities - Auto Dialer Call Prioritization and List Optimization Not enough data Not enough data Compliance Monitoring Not enough data Not enough data Speech Analytics and Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Call Center Management Not enough data Not enough data Integrations Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Interaction Tracking Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Chat/Messaging Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data CRM Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data 7.9 65 Documents Editing Not enough data 7.3(won by default) 55 Document Signature Not enough data 6.9(won by default) 54 Storage Not enough data 8.0(won by default) 57 Fax to Email Not enough data Not enough data Document Storage Not enough data Not enough data Secure Data Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Agentic AI - Online Fax Autonomous Task Execution Not enough data 6.5(won by default) 10 Cross-system Integration Not enough data 6.8(won by default) 10 Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Sending Fax Number Not enough data 9.0(won by default) 64 Existing Numbers Not enough data 9.1(won by default) 61 Cross-Platform Sending Not enough data 8.4(won by default) 59 Unlimited Sending Not enough data 8.8(won by default) 59 Contact Management Not enough data 8.5(won by default) 56 Alerts Not enough data 8.7(won by default) 58 Print Management Not enough data Not enough data File Management Not enough data Not enough data Invoice Management Not enough data Not enough data Email Management Not enough data Not enough data Compliance Management Not enough data Not enough data Communication Management Not enough data Not enough data Call Center Management Not enough data Not enough data User Management Not enough data Not enough data Email to Fax Not enough data Not enough data Fax Management Not enough data Not enough data Additional Functionality Full Text Search Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Audit Trail Not enough data Not enough data Delivery Tracking Not enough data Not enough data Multiple Format Support Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data FoIP Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data SMS Messaging Not enough data Not enough data CRM Not enough data Not enough data Whitelisting/Blacklisting Not enough data Not enough data Status Tracking Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Archiving & Retention Not enough data Not enough data Encryption Not enough data Not enough data Document Templates Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Electronic Faxes Not enough data Not enough data Collaboration Tools Not enough data Not enough data AI Copilot Not enough data Not enough data Voice Mail Not enough data Not enough data Automated Routing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Caller ID Not enough data Not enough data SSL Security Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Activity Tracking Not enough data Not enough data Monitoring Not enough data Not enough data Contact Database Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data 6.6 32 Channels Multi-Channel Coverage Not enough data 7.4(won by default) 30 Open Listening Not enough data 6.9(won by default) 30 Physical Media Feature Not Available 6.0(won by default) 29 Design Communications Strategy Development Not enough data 7.9(won by default) 31 Create Content Not enough data 6.1(won by default) 26 Personalization Not enough data 7.1(won by default) 28 Inbound Identification Not enough data 7.6(won by default) 29 Regulatory Compliance Not enough data 7.4(won by default) 29 Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data 4.5(won by default) 20 AI Text Summarization Not enough data 5.2(won by default) 21 Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Contact Center Workforce[Hide 39 FeaturesShow 39 Features](javascript:void(0);) 7.4 48 Not enough data Workforce Management Agent Availability 7.8(won by default) 27 | Verified Not enough data Skills Management 7.4(won by default) 23 | Verified Not enough data Shift Scheduling 6.8(won by default) 17 | Verified Not enough data Agent Self-Service 6.6(won by default) 18 Not enough data Mobile Access 7.6(won by default) 24 Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Performance Management Not enough data Not enough data Queue Management Not enough data Not enough data Compliance Management Not enough data Not enough data Customer Experience Management Not enough data Not enough data Attendance Management Not enough data Not enough data Employee Management Not enough data Not enough data Time Off Management Not enough data Not enough data Administration Automation 7.5(won by default) 29 | Verified Not enough data Productivity Analysis 7.9(won by default) 30 | Verified Not enough data Dashboards 8.3(won by default) 31 | Verified Not enough data Labor Forecasting 6.8(won by default) 18 | Verified Not enough data Intraday Management 7.2(won by default) 23 | Verified Not enough data Quality Management Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Leave Tracking Not enough data Not enough data Call Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data For Call Centers Not enough data Not enough data Employee Time Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Generative AI Not enough data Not enough data Activity Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data API Not enough data Not enough data Call Recording Not enough data Not enough data Approval Process Control Not enough data Not enough data Skills Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Variable Workforce Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Employee Database Not enough data Not enough data Online Time Clock Not enough data Not enough data Agent Interface Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.4 17 Not enough data Platform Omnichannel 7.7(won by default) 10 Not enough data Mobile Access 8.4(won by default) 15 Not enough data Queue Management 8.6(won by default) 14 Not enough data Call Routing 8.4(won by default) 16 Not enough data Call Back 8.2(won by default) 15 Not enough data IVR 8.8(won by default) 16 Not enough data Automatic Call Distribution 8.8(won by default) 13 Not enough data Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech 6.1(won by default) 9 Not enough data Generative AI Not enough data Not enough data Workforce Management Call Monitoring 8.7(won by default) 15 Not enough data Performance Evaluation 8.5(won by default) 13 Not enough data Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording 9.4(won by default) 14 Not enough data Reporting & Dashboards 9.0(won by default) 15 Not enough data Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) Not enough data 8.3 957 Platform Basics - VoIP Providers PBX systems, VoIP Softphone Not enough data 8.5(won by default) 52 Call Management Not enough data 9.1(won by default) 61 Network monitoring Not enough data 8.4(won by default) 52 Integrations Not enough data 7.6(won by default) 57 Virtual PBX Not enough data 9.0(won by default) 48 SIP trunking services Not enough data 7.9(won by default) 48 Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls Not enough data 9.2(won by default) 920 | Verified Video Calls Not enough data 8.0(won by default) 398 | Verified Instant Messaging Not enough data 7.9(won by default) 453 | Verified Screen Sharing Not enough data 7.9(won by default) 384 | Verified Conference Calls Not enough data 8.7(won by default) 654 | Verified Desk-to-Desk Calls Not enough data 9.1(won by default) 740 | Verified SMS Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution Not enough data 7.2(won by default) 26 Cross-system Integration Not enough data 7.4(won by default) 26 Adaptive Learning Not enough data 7.2(won by default) 25 Proactive Assistance Not enough data 7.0(won by default) 25 Access Software Pairing Not enough data 8.2(won by default) 478 | Verified Browser Extension Not enough data 8.2(won by default) 505 Individual Download Not enough data 8.4(won by default) 507 | Verified Advanced Features Hold Music Not enough data 8.6(won by default) 734 | Verified Automated Attendants Not enough data 9.0(won by default) 695 | Verified VOiP Number Not enough data 9.1(won by default) 782 | Verified Additional Functionality Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Mobile Access Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data VoIP Connection Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Reporting/Analytics Not enough data Not enough data VoIP Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Unified Communications Not enough data Not enough data Voicemail Transcription Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data 8.8 130 Agentic AI - UCaaS Platforms Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Extensions Native VoIP Not enough data 9.0(won by default) 101 | Verified Tenancy Flexibility Not enough data Feature Not Available CCaaS Option Not enough data Feature Not Available Features File Sharing Not enough data 8.3(won by default) 82 | Verified Voice Conferencing Not enough data 9.0(won by default) 109 | Verified Video Conferencing Not enough data 8.9(won by default) 96 | Verified Voicemail to Email Not enough data Feature Not Available Voicemail to SMS Not enough data Feature Not Available Conference Transcripts Not enough data Feature Not Available Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Show 17 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) Not enough data Not enough data Ticket and Case Management Ticket Creation User Experience Not enough data Not enough data Ticket Response User Experience Not enough data Not enough data Workflow Not enough data Not enough data Automated Response Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Attachments/Screencasts Not enough data Not enough data Ticket Collaboration Not enough data Not enough data Customer/Contact Database Not enough data Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Customer Portal Not enough data Not enough data Email to Case Not enough data Not enough data Live Chat Support Not enough data Not enough data Social Media Integration Not enough data Not enough data Voice Not enough data Not enough data Video Chat Not enough data Not enough data Platform Mobile User Support Not enough data Not enough data Customization Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Reporting Not enough data Not enough data Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);) Not enough data Not enough data Administration Database Management Not enough data Not enough data Data Workflows Not enough data Not enough data Issue Management Not enough data Not enough data Knowledge Management Knowledge Base Not enough data Not enough data Publishing Workflows Not enough data Not enough data Analytics Not enough data Not enough data Compliance Policies and Controls Not enough data Not enough data Data Governance Not enough data Not enough data Compliance Not enough data Not enough data Auditing Not enough data Not enough data Customer Support Intelligent Search Not enough data Not enough data Suggestions Not enough data Not enough data Decision Trees Not enough data Not enough data Data Security Risk Data Attributes Not enough data Not enough data Data Transport Not enough data Not enough data Access Management Not enough data Not enough data Multi-Factor Authentication Not enough data Not enough data Administration Integrations Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Performance and Reliability Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data Not enough data Quality Assurance Evaluation Not enough data Not enough data Calibration Not enough data Not enough data Reports Not enough data Not enough data Engagement Feedback Not enough data Not enough data Dashboards Not enough data Not enough data Training Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations Not enough data Not enough data Compliance Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Responses Customization Not enough data Not enough data Control Not enough data Not enough data Route To Human Not enough data Not enough data Menu bars Not enough data Not enough data Drip sequences Not enough data Not enough data Platform Live chat Not enough data Not enough data Integrations Not enough data Not enough data Branding Not enough data Not enough data Analytics Not enough data Not enough data A/B testing Not enough data Not enough data Role-based access Not enough data Not enough data Collection of information Not enough data Not enough data Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data Not enough data Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Self-Serve Support Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Proactive Notification[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data Not enough data Messaging Channels SMS Messaging Not enough data Not enough data Email Not enough data Not enough data Voice Messaging Not enough data Not enough data Two way messaging Not enough data Not enough data Administration Scheduling Not enough data Not enough data Triggered Notifications Not enough data Not enough data Segmentation Not enough data Not enough data Integrations Not enough data Not enough data Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Customer Support Text Not enough data Not enough data Speech Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data Not enough data Customization Not enough data Not enough data Intelligent Routing Not enough data Not enough data Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data Not enough data Language Not enough data Not enough data Conversational AI Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat Not enough data Not enough data Notifications Not enough data Not enough data Targeted Emails Not enough data Not enough data In-App Messaging Not enough data Not enough data Co-Browsing Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization Not enough data Not enough data Conversation Archiving Not enough data Not enough data Lead Development Not enough data Not enough data Knowledge Base Not enough data Not enough data Team Inbox Not enough data Not enough data Customer Profiles Not enough data Not enough data Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Self-Service Experience Knowledge Base Not enough data Not enough data Searchable Articles Not enough data Not enough data Community Forums Not enough data Not enough data Mobile Optimization Not enough data Not enough data Personalization Not enough data Not enough data Self-Service Platform Branding Not enough data Not enough data Automation Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Integrations Not enough data Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data Not enough data Tickets Not enough data Not enough data Macros Not enough data Not enough data Channels Email Not enough data Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Phone Not enough data Not enough data Text Not enough data Not enough data Insight Surveys Not enough data Not enough data Reporting Not enough data Not enough data Visitor Activity Not enough data Not enough data Help Desk Not enough data Not enough data Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Live Chat Not enough data Not enough data Call Transfer Not enough data Not enough data Archiving & Retention Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tagging Not enough data Not enough data Call List Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Queue Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Performance Metrics Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Activity Tracking Not enough data Not enough data IVR Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Scheduled Recording Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Monitoring Not enough data Not enough data File Transfer Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Call Transcription Not enough data Not enough data Campaign Management Not enough data Not enough data Call Disposition Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Contact Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Routing Not enough data Not enough data Call Tracking Not enough data Not enough data Recording Not enough data Not enough data Auto-Dialer Not enough data Not enough data Chat/Messaging Not enough data Not enough data On-Demand Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Conferencing Not enough data Not enough data AI Copilot Not enough data Not enough data Interaction Tracking Not enough data Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Audio Capture Not enough data Not enough data Email Alerts Not enough data Not enough data Tagging Not enough data Not enough data Self-Service Search Not enough data Not enough data Natural Language Processing Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Automatic Transcription Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Request Assignment Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Self Service Portal Not enough data Not enough data Performance Management Not enough data Not enough data Call Recording Not enough data Not enough data Search/Filter Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Data Security Not enough data Not enough data Call Scripting Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Quality Assurance Not enough data Not enough data Customer Experience Management Not enough data Not enough data Communication Management Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Language Detection Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center Small-Business(50 or fewer emp.) 38.8% Mid-Market(51-1000 emp.) 52.9% Enterprise(\> 1000 emp.) 8.3% [![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews) GoTo Connect Small-Business(50 or fewer emp.) 70.6% Mid-Market(51-1000 emp.) 24.7% Enterprise(\> 1000 emp.) 4.7% Small-Business (50 or fewer emp.) 38.8% 70.6% Mid-Market (51-1000 emp.) 52.9% 24.7% Enterprise (\> 1000 emp.) 8.3% 4.7% Reviewers' Industry [![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center Financial Services 11.2% Information Technology and Services 8.2% Hospital & Health Care 6.5% Banking 5.2% Insurance 5.2% Other 63.8% [![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews) GoTo Connect Information Technology and Services 8.5% Hospital & Health Care 5.7% Financial Services 5.3% Insurance 5.2% Computer Software 4.2% Other 71.0% FAQs ## 8x8 Contact Center vs GoTo Connect FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between 8x8 Contact Center vs GoTo Connect? GoTo Connect stands out for higher reviewer satisfaction across all key dimensions compared to 8x8 Contact Center. | | [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.1/5 (257 reviews) | 4.4/5 (1415 reviews) | | Largest Segment | Mid-Market | Small-Business | | Ease of Setup score | 7.8 | 8.7 | | Quality of Support score | 8.1 | 8.8 | | Top Reviewer-Cited Strength | Ease of Use (37 all-time mentions) | Ease of Use (128 all-time mentions) | ### How do the pricing models of 8x8 Contact Center and GoTo Connect compare? GoTo Connect is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **8x8 Contact Center:** In recent reviews, some buyers mention that costs can add up due to licensing and feature add-ons, and several note that extra modules for analytics are costly. - **GoTo Connect:** Reviewers frequently highlight that GoTo Connect reduces communication costs by consolidating services, and many small businesses find the overall cost reasonable and predictable for the features provided. - **Switching reasons:** Recent reviewers cite moving to GoTo Connect for better value, easier administration, and to avoid paying separately for multiple communication tools. ### What are the best alternatives to 8x8 Contact Center and GoTo Connect? The top three alternatives to 8x8 Contact Center and GoTo Connect are Talkdesk, NiCE CXone, and RingEX. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) | 4.1/5 (257 reviews) | Mid-Market | Costs can add up with licensing and feature add-ons | Ease of Use (37 all-time mentions) | | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5 (1415 reviews) | Small-Business | Reduces communication costs by consolidating services | Ease of Use (128 all-time mentions) | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586 reviews) | Small-Business | — | — | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1730 reviews) | Mid-Market | — | — | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432 reviews) | Small-Business | — | — | ### Which Contact Center Workforce features should I prioritize when comparing 8x8 Contact Center and GoTo Connect? Buyers should prioritize Ease of Use, Ease of Setup, Quality of Support, Analytics, and Integrations when comparing 8x8 Contact Center and GoTo Connect. - **Ease of Use:** 8x8 Contact Center scores 8.3 (37 all-time mentions); GoTo Connect scores 9.0 (128 all-time mentions). - **Ease of Setup:** 8x8 Contact Center scores 7.8; GoTo Connect scores 8.7. - **Quality of Support:** 8x8 Contact Center scores 8.1 (24 all-time mentions); GoTo Connect scores 8.8 (46 all-time mentions). - **Analytics:** 8x8 Contact Center has 11 all-time mentions; GoTo Connect reviewers cite analytics as a valued feature in recent reviews. - **Integrations:** 8x8 Contact Center has 10 all-time mentions; GoTo Connect reviewers mention integrations with Microsoft Teams and Entra in recent reviews. ### What are the pros and cons of 8x8 Contact Center vs GoTo Connect? GoTo Connect's headline strength is ease of use, while 8x8 Contact Center is noted for its helpful support and analytics. - **8x8 Contact Center strengths:** Ease of Use (37 all-time mentions), Helpful (26), Customer Support (24), Features (19), Analytics (11), Integrations (10), Flexibility (12), Intuitive (12). - **8x8 Contact Center trade-offs:** Missing Features (11), Poor Customer Support (11), Complexity (7), Call Management (7), some reviewers note costs can add up with licensing and feature add-ons. - **GoTo Connect strengths:** Ease of Use (128 all-time mentions), Customer Support (46), Reliability (44), Easy Setup (40), Features (34), User Interface (34), Efficiency (32), Helpful (32), Communication (31), Intuitive (31), User-Friendly (30), Remote Work (27), VoIP Services (27), Flexibility (24). - **GoTo Connect trade-offs:** Call Issues (30), some reviewers mention the interface could be more modern, and note occasional dropped calls or app glitches. ### Is 8x8 Contact Center or GoTo Connect better for small businesses? GoTo Connect is the better fit for small businesses, with the largest reviewer segment and strong small-business sentiment. - **8x8 Contact Center:** Largest segment is Mid-Market; reviewers highlight helpful support and analytics but mention complexity and licensing costs as trade-offs for smaller teams. - **GoTo Connect:** Largest segment is Small-Business; reviewers consistently praise ease of use, easy setup, and value for small teams, with 128 all-time mentions for ease of use and 40 for easy setup. ### Which Contact Center Workforce platform has better integrations? GoTo Connect is favored for integrations, with reviewers highlighting Microsoft Teams and Entra connectivity. - **8x8 Contact Center:** Integrations are mentioned in 10 all-time reviews, with recent reviewers citing CRM and ERP integrations. - **GoTo Connect:** Recent reviews highlight integrations with Microsoft Teams and Entra, with reviewers noting ease of connecting with physical devices and third-party platforms. ### How do 8x8 Contact Center and GoTo Connect compare on customer support? GoTo Connect leads on Quality of Support by a material margin of 0.7 points over 8x8 Contact Center. - **8x8 Contact Center:** Quality of Support score is 8.1; reviewers mention helpful and knowledgeable support, but also cite inconsistent experiences and some dissatisfaction with AI support. - **GoTo Connect:** Quality of Support score is 8.8; reviewers consistently praise responsive, knowledgeable, and accessible support, with 46 all-time mentions for customer support. ### Which is easier to implement, 8x8 Contact Center or GoTo Connect? GoTo Connect is easier to implement, with a 0.9-point advantage in Ease of Setup and higher Ease of Admin scores. - **8x8 Contact Center:** Ease of Setup score is 7.8; reviewers describe setup as generally smooth but note some complexity in configuration and licensing. - **GoTo Connect:** Ease of Setup score is 8.7; reviewers frequently highlight straightforward implementation, easy onboarding, and user-friendly admin tools. ### Which product has better Phone? GoTo Connect is the stronger performer for Phone, with higher reviewer satisfaction and more all-time mentions for phone-related features. - **8x8 Contact Center:** Ease of Use score is 8.3; reviewers mention reliable phone features and integration with desktop and mobile, with 10 all-time mentions for reliability. - **GoTo Connect:** Ease of Use score is 9.0; reviewers cite phone system flexibility, direct dial numbers, and robust VoIP services, with 27 all-time mentions for VoIP Services and 44 for reliability. Alternatives **8x8 Contact Center Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **GoTo Connect Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews)