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At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
8x8 Contact Center
Star Rating
(222)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterGoTo Connect
Star Rating
(1,371)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 8x8 Contact Center excels in its Voice capabilities, scoring 9.0, which reviewers mention provides clear and reliable call quality, making it a strong choice for businesses prioritizing communication clarity.
- Reviewers mention that GoTo Connect shines in Ease of Use with a score of 9.0, indicating that users find the interface intuitive and easy to navigate, which is particularly beneficial for small businesses with limited IT resources.
- G2 users highlight that 8x8 Contact Center offers superior Speech Analytics features, scoring 8.1, which allows for in-depth analysis of customer interactions, a feature that many users find invaluable for improving service quality.
- Users on G2 report that GoTo Connect has a higher score in Quality of Support at 8.9, with reviewers mentioning that the support team is responsive and helpful, which is crucial for businesses that need quick resolutions to technical issues.
- Reviewers mention that 8x8 Contact Center's Session Recording feature, scoring 8.7, is particularly praised for its reliability, allowing businesses to review calls for training and compliance purposes, a feature that many find essential.
- Users say that while both products have strong reporting capabilities, 8x8 Contact Center's Reporting & Dashboards score of 8.3 is noted for providing more customizable options, which users appreciate for tailoring insights to their specific business needs.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
8x8 Contact Center
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
8.4
190
9.0
1,114
Ease of Use
8.3
194
9.0
1,127
Ease of Setup
7.7
112
8.7
787
Ease of Admin
8.1
110
8.9
772
Quality of Support
8.1
185
8.8
1,089
Has the product been a good partner in doing business?
8.4
110
9.1
765
Product Direction (% positive)
7.9
191
8.4
1,079
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
7.8
10
Automation
Not enough data
7.2
9
Not enough data
7.8
10
Not enough data
7.7
8
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.2
51
Not enough data
6.8
50
Not enough data
7.9
53
Agentic AI - Online Fax
Not enough data
5.7
7
Not enough data
6.2
7
Sending
Not enough data
9.0
58
Not enough data
9.0
55
Not enough data
8.4
55
Not enough data
8.8
56
Not enough data
8.5
53
Not enough data
8.7
55
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
7.4
28
Not enough data
7.0
28
Feature Not Available
5.9
27
Design
Not enough data
7.9
28
Not enough data
6.0
24
Not enough data
7.0
25
Not enough data
7.6
27
Not enough data
7.4
27
Generative AI
Not enough data
4.7
18
Not enough data
5.4
19
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
99
|
Verified
8.8
18
6.9
65
|
Verified
6.2
15
7.4
67
|
Verified
6.4
17
7.8
60
|
Verified
7.5
16
7.6
62
|
Verified
6.2
15
Generative AI
6.1
34
7.4
11
Functions
8.3
95
|
Verified
8.6
19
8.6
94
|
Verified
8.4
16
8.5
88
|
Verified
8.5
16
8.1
73
|
Verified
6.9
14
7.9
69
7.2
15
8.5
84
|
Verified
8.0
15
8.1
84
6.8
14
8.3
77
|
Verified
7.0
14
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
82
|
Verified
7.1
12
8.8
91
|
Verified
8.7
19
8.4
96
|
Verified
7.9
18
8.7
80
|
Verified
8.3
14
8.0
71
|
Verified
7.6
14
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.6
24
|
Verified
Not enough data
7.3
22
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
6.6
18
Not enough data
7.3
21
Not enough data
Administration
7.4
24
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
8.1
27
|
Verified
Not enough data
6.9
17
|
Verified
Not enough data
7.0
21
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
42
Not enough data
9.0
43
Not enough data
8.5
43
Not enough data
7.4
42
Not enough data
9.1
40
Not enough data
7.9
41
Basic Communication
Not enough data
9.1
894
|
Verified
Not enough data
8.0
388
|
Verified
Not enough data
7.8
440
|
Verified
Not enough data
7.9
377
|
Verified
Not enough data
8.7
642
|
Verified
Not enough data
9.1
728
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.9
19
Not enough data
7.1
18
Not enough data
7.0
18
Not enough data
6.7
18
Access
Not enough data
8.2
472
|
Verified
Not enough data
8.2
496
Not enough data
8.4
500
|
Verified
Advanced Features
Not enough data
8.6
724
|
Verified
Not enough data
9.0
683
|
Verified
Not enough data
9.1
772
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.1
100
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.1
108
|
Verified
Not enough data
9.0
95
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and GoTo Connect are categorized as Auto Dialer, Customer Communications Management, and Contact Center
Unique Categories
8x8 Contact Center is categorized as Live Chat, Call Center Infrastructure (CCI), Customer Service Automation, Contact Center Knowledge Base, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Speech Analytics, Social Customer Service, Contact Center Workforce, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.8%
Information Technology and Services
7.6%
Hospital & Health Care
6.2%
Security and Investigations
5.7%
Banking
5.7%
Other
63.0%
Information Technology and Services
8.6%
Hospital & Health Care
5.5%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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