--- title: 8x8 Contact Center Reviews meta\_title: '8x8 Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 257 reviews by the users' company size, role or industry to find out how 8x8 Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 257 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 8x8 Contact Center Reviews & Product Details Visit Website 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments * * * Product Website 8x8 Contact Center Seller [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) Discussions [8x8 Contact Center Community](https://www.g2.com/products/8x8-contact-center/discuss) Languages Supported German, English, French, Italian, Dutch, Spanish Solution Type All-in-One Overview by 8x8 Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) ## 8x8 Contact Center Integrations (33) What do users say about integrations? 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Enterprise (\> 1000 emp.) 7/20/2023 "I have had no issue with the softphone or the analytics portions of the platform." 3/5 What do you like best about 8x8 Contact Center? I believe that the VCC gives a lot of areas that we can customize our Customer experience. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both platforms, or to possibly have a desktop version of the VCC, I believe or users would have a better experience. Accessing the application through a website and having to dig through pages while balancing other web apps to ensure that they are still logged in, not in the working offline mode after idling, potentially missing a callback because they forgot to enable their interation sounds, or our customers waiting in queues longer than our specified times after getting directly transferred to a new queue are all pain points for our customers and our userbase. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? The main use for our Contact Center is to collect metrics. The application does a very good job capturing a multitude of different KPIs for our agents and has elevated our customer experience team. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8342305/official_response/edit) Dear Valued Customer, thank you for your honest feedback. We strive to enhance our products constantly, and your ideas for improvement are valuable to us. It's good to hear you find our product useful for data capture and customizing. Thank you for taking the time to leave us a review. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 3/19/2024 "The majority of the time the phone don't ring" 2/5 What do you like best about 8x8 Contact Center? the good thing about contact center is the ability to easily transfer to another person Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? the integration with salesforce is horrible a don't really work. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? makes it easier to transfer to a different manager Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-9449802/official_response/edit) Dear Customer, thank you for taking the time to leave an honest review. We're sorry you are dissatisfied with the Salesforce integration. We would like to hear more about your issues; if you could contact us at reviews@8x8.com, we would love to help you. Current UserValidated ReviewerSource: Organic ![Ashton D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashton D.") AD Ashton D. Jr. Data Analyst Mid-Market (51-1000 emp.) 1/3/2024 "Good For Calling" 5/5 What do you like best about 8x8 Contact Center? It is very user-friendly, it helps to keep up with your colleagues Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? You lose the recordings, i would like it to keep the whole history Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Connect with more prospects Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-9079768/official_response/edit) Hi Ashton, thank you for taking the time to leave a review and provide feedback, we appreciate it. Thank you for choosing 8x8! Current UserValidated ReviewerIncentivizedSource: G2 invite MN Mike N. Enterprise (\> 1000 emp.) 4/6/2023 "Limited and Bare Bones Call Center Solution" 1/5 What do you like best about 8x8 Contact Center? It does the job in terms of call routing. Compared to other products that I've used over a DECADE ago such as Angelpbx.com I would've hoped that the 8x8 contact center would be more feature rich, or at least come close to a system I used over a decade ago. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Cannot force change the agents status. Cannot easily see the phone number that called in to the support hot line. Does not work with direct dial to agents and the hotline well. If someone were to call one of my agents directly, it places the existing call from the hotline on hold and then after answering and hanging up on the direct call, cannot go back to the hotline call the was on hold. Only way out is to end the call and then dig through a MESS to find the phone number that called into the support line. There's more but it's making me more angry the more I review this product. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? I don't understand what the above question was asking so I chose two different options. As for the problem its solving, it's allowing people to call in and wait in a queue. Compared to the old system where it would simultaneous call all of my agents phones and then go to voicemail if no one picked up. Review collected by and hosted on G2.com. Show More Response from Aelberto Gamos of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-7919068/official_response/edit) Hello Mike, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service. We want to help you and understand the problem in detail, kindly share your contact details at reviews@8x8.com and we would be more than happy to assist you. Thank you! Current UserValidated ReviewerIncentivizedSource: Seller invite SW Sam W. Small-Business (50 or fewer emp.) 7/16/2023 "Nedd few upgrades" 4/5 What do you like best about 8x8 Contact Center? It is working really good except few things. I like the calls quality and some features like getting call notification on top on all windows, ease of use with shortcut keys etc. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Missing few settings and features. I could not change the message recording used for call recording announcement, having issue with sms enabling, complicated settings as admin, difficulty to download call recordings as have to select manually before downloading, no option for archive, no option to download chat or sms records etc. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? We are using 8x8 to communicate with our staff and receive calls from our clients. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8323565/official_response/edit) Hi Sam, thankyou for taking the time to leave a review for 8x8, we really value your input regarding the need for additional features, we are always looking to enhance our offering. We look forward to providing you with an even better experience in the future. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rohit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit M.") RM Rohit M. Technical Talent Acquisition Specialist Mid-Market (51-1000 emp.) 6/6/2023 "8x8 review" 4/5 What do you like best about 8x8 Contact Center? 8x8 contact center is a beneficiary medium to stay connected over call or text with others where it can be out of the country. This contact center is genuinely helping with phone calls with good voice clearance and better communication over the phone. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? 8x8 contact center requires good network speed to stay connected over call for a clear voice of the person; sometimes it creates difficulty to switch the headset and manage settings. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 helps reach out to people in the US through phone calls or texts with ease of time and helps in clarity and better communication on the phone. This is a great help. Review collected by and hosted on G2.com. Show More Response from Princess Manuel of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8184306/official_response/edit) Hi Rohit, Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. Current UserValidated ReviewerIncentivizedSource: G2 invite LW Lanna W. Supply Chain Manager Small-Business (50 or fewer emp.) 11/1/2023 "company phone system" 2.5/5 What do you like best about 8x8 Contact Center? see and answer calls anywhere either in office or remotely Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? meeting functions and chat feature not as good as Teams Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? phone coverage in the office and remotely Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8799211/official_response/edit) Dear Customer, thank you for leaving a review. We'd like to find out about any issues you have had with 8x8 to understand how we can do better. If you contact reviews@8x8.com we would love to hear your feedback about specific issues you have experienced. Current UserValidated ReviewerSource: Organic Review from User Profile ![KARISHMA M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KARISHMA M.") KM KARISHMA M. Content Moderator Mid-Market (51-1000 emp.) 6/8/2023 "8x8 Contact Center!" 4.5/5 What do you like best about 8x8 Contact Center? 8x8 Contact Center application is required in the business field where you have to keep track of customers or clients daily for proper conversations and the rest of the things to discuss. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? From my point of view, the 8x8 Contact Center is not a disliking application. However, it requires a stable connection with the internet to have proper communication and conversation; maybe they could fix some bugs. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 solves my problem of connecting with customers and clients easily by text or phone call. It's also benefiting the business by managing the number of calls and answers. Review collected by and hosted on G2.com. Show More Response from Princess Manuel of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8195278/official_response/edit) Hello Karishma, thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. Current UserValidated ReviewerSource: Organic ![Sumit Kumar N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit Kumar N.") SN Sumit Kumar N. Recruitment Enabler Mid-Market (51-1000 emp.) 6/8/2023 "Easy calling tool used which has removed the uneasy ness to hold dialers and talk hands free." 5/5 What do you like best about 8x8 Contact Center? Easy calling, profile and options to show whether you are online away or busy. Internal phone directory where we can directly call anyone a click away and search Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Multiple time updation, and relaunch, and because this this the fluctuation or voice takes place and the voicemail option is not good as it should be here , i miss many voicemails. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? The hands free option is cool, i was fed up with the regular dialers and carrying a receiver with one hand and working with other and the company contact books is good here . Review collected by and hosted on G2.com. Show More Response from Princess Manuel of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8194384/official_response/edit) Hi Sumit Kumar, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shubhanshu M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubhanshu M.") SM Shubhanshu M. Account Manager (Client & Delivery) Mid-Market (51-1000 emp.) 6/7/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "8x8 , Outstanding for Calls" 4.5/5 What do you like best about 8x8 Contact Center? Quality of calls, even without fancy headphones or other tools. It gives an excellent voice with no interruption and flawless communication with the user. Must recommend this to others. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I have not gone through a lot of problems while using this contact center. But while using this on the phone, there are some issues connecting it and getting notifications instantly. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? It connects with the candidates flawlessly, and hence it benefits me in closing the candidates and getting them interviewed by the client. Other advantage is that it connects with Browser, Phones and web easily. Review collected by and hosted on G2.com. Show More Response from Princess Manuel of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8191407/official_response/edit) Hi Shubhanshu, we are grateful that you took the time out to leave us a review and providing wonderful feedback about our service! Have a nice day. Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about 8x8 Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/discussions/new) GU Guest User What is 8x8 Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) MB Myrna Brantley • Last activity over 6 years ago How do I listen to calls from the virtual office? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) [ View all Discussions ](https://www.g2.com/products/8x8-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) 8x8 Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,426) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-mitel) ##### ##### 8x8 Contact Center Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/8x8-contact-center/features) ## 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