Bria

4.3
(15)

Bria is a desktop and mobile SIP-based VoIP softphones and solutions for enterprises and service providers.

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Bria review by User in Telecommunications
User in Telecommunications
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Bira SIP calling"

What do you like best?

Bria is best softphone available in the market. I like many thing about Bria:

1) Integration with native contact which save user effort.User don't need to save contact separately.

2) Bria can easily register with any pbx servers and also support free pbx like opnsip,asterisk which save cost

3)Provide Awesome audio and video quality.User can take 5 person in video conference at a time.

4)Company can track employee presence whether employee is active,away or in call.

5) Provide best audio video quality due to multiple of codec supported.Crystal clear sound quality provide by Bria

What do you dislike?

There is nothing to dislike about Bria except one, i am expecting Bria should have option to switch call from VoIP to native mobile (normal telco call). Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. I least like is the update. Nnew version that support what I need, but for that I have to purchase again to have access to the new functionalities.

Recommendations to others considering the product

Bria should improve there support service and should keep focus on customer service. Bria should provide feature like park call, switch call to native in basic version because small organization required those feature but can not afford,.

What business problems are you solving with the product? What benefits have you realized?

Bria is a Cost effective solution. Bria is compatible with many third party applications and most SIP providers will offer configuration support.Bria provide support of multiple audio/video codec to compress audio video data.Bria provide screen share feature which is very useful at the time of operations.Bria also offer meeting call feature.

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Bria review by Edward W.
Edward W.
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"Great Softphone for VoIP Calls"

What do you like best?

This product has a great layout and interface. There is a call log so that you can see recent calls with a timestamp. All you need to do is plug a headset into your computer and you can make and receive calls with ease. There are the typical hold, mute, transfer, and conference functions which make it as effective (if not moreso) than a physical phone.

What do you dislike?

There are sometimes issues with volume. You definitely want to have a good quality headset to minimize these occurences.

Recommendations to others considering the product

This is great if you are looking for a soft phone that has quality service at a decent price.

What business problems are you solving with the product? What benefits have you realized?

Bria allows me to make and receive calls at the click of a button. I can monitor the call status on my computer as well as the call log.

What VoIP solution do you use?

Thanks for letting us know!
Bria review by Vinod M.
Vinod M.
Validated Reviewer
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"Bria"

What do you like best?

Bria provides best audio and video quality and clear sound quality is provided. it can easily connected by any pbx server. there are many functions like mute, transfer. it is much better than x-lite . it's provide support in iOS, desktop and also android. Bria also support conference calling.

What do you dislike?

Bria trouble with the call dropping when salesperson walks outside. the size of the phone on the screen is very larger than other phone. sometimes calls suddenly disconnected. it's doesn't show contact or any miss call. the feature were limited. Bria should provide OTT application like Instagram In india.

Recommendations to others considering the product:

i recommended to this software because it has very excellent audio and video quality.

What problems are you solving with the product? What benefits have you realized?

available in very low rate. easy to connect any individuals. now this time I am not using software because size of the phone on the screen is very large and calls suddenly disconnected.

Bria review by Bethany E.
Bethany E.
Validated Reviewer
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"Bria Review"

What do you like best?

I like how quick it is to download and how simple it is to use. this has got to be one of the most used softwares that I have for work. I could not do my job without this software. I work from home and so I just had a soft tutorial with all the software we use by video chat and I have no issues navigating this. This is one of the best viOP softwates I have used. Much better than X-Lite and some of the others. Does not freeze up near as bad most do or cut out during calls which is fantastic.

What do you dislike?

I will say this program freezes up about every other day or so which sucks. there is a few kinks and bugs with it which I hope they will fix soon.

Recommendations to others considering the product

make sure you always check for updates with this program otherwise it will start to lag.

What business problems are you solving with the product? What benefits have you realized?

it allows me to be able to work from anywhere and always be connected to work as long as I have my laptop. Also it allows me to make phone calls through my laptop from my office number.

Bria review by Ankit G.
Ankit G.
Validated Reviewer
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"Bria IP Calling"

What do you like best?

Bria is a best softphone app available in the market.Bria provide support in iOS,android and desktop.Bria provide awesome audio,video calling ,confernce calling feature.it provide crystal clear audio,video quality.Bria has a capability to register with any pbx server,even it support open bux like asterisk, kamailio ,opensip etc.

What do you dislike?

HuBria is very advance for normal people who are not much more aware of softphone app.who dont know how to register with any pbx.Bria should provide user manual for it or provide one time free support. Bria is bit costly,there are many softphone available in the market which are free of cost.Bria dont provide free trial for single user.

Recommendations to others considering the product

Bria should provide integration with traditional telephony platform like traditional prepaid and postpaid systems.Bria should provide solution in less cost.

What business problems are you solving with the product? What benefits have you realized?

Drawback of tradition telephony system was its cost.company which is having 1000+ employee can not use normal telephony service .otherwise they have to take multiple connection and cost will be huge.Bria solves this purpose.you can configure one pbx server &take sip trunk line and register bria from all systems.its very cost effective solution for the big organization.companies can do there meeting in Bria.screenshare feature of Bria saves operation time,very useful for customer support.Bria support multiple audio video codecs so it work on even poor network quality.

Bria review by Ank P.
Ank P.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Bira VoIP - "Awsome Softphone""

What do you like best?

Bria is best softphone available in the market. I like many thing about Bria:

1) Integration with native contact which save user effort.User don't need to save contact separately.

2) Bria can easily register with any pbx servers and also support free pbx like opnsip,asterisk, kamailio which save cost

3)Provide Awesome audio and video quality.User can take 5 person in Audio / video conference call at a time.

4)Company can track employee presence whether employee is active,away or in call.

5) Provide best audio video quality due to multiple of codec supported.User can set codec according to there bandwidth. Crystal clear sound quality provide by Bria.

What do you dislike?

There is nothing to dislike about Bria except one, i am expecting Bria should have option to switch call from VoIP to native mobile (normal telco call). Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. I least like is the update. New version support what I need, but for that I have to purchase again to have access to the new functionalities.

Recommendations to others considering the product

Bria should improve there support service and should keep focus on customer service. Bria should provide feature like park call, switch call to native in basic version because small organization required those feature but can not afford,.

What business problems are you solving with the product? What benefits have you realized?

Bria is a Cost effective solution. Bria is compatible with many third party applications and most SIP providers will offer configuration support. we can easily share screen through Bria.

Bria review by ankur s.
ankur s.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Awesome softphone desktop and mobile app"

What do you like best?

Bria is a awesome product developed by counterpath which provide IM,Presence, Audio/Video call and conference. Bria is best VOIP based softphone because it supports multiple pbx servers like opensips, Asterisk, Kamailio..etc. Bria is available for Desktop, Android/iOS application. It support multiple audio video codecs so user can set codec according to there network bandwidth. It provide best audio/video quality.

What do you dislike?

Bria is the softphone i have ever seen. I worked as a tester on multiple softphones like Bria,X-lite, Gencom, u-mobility, skype but i found Bria as a best softphone. I just want to say, Bria should provide integration with normal telephony network which is not yet available. Bira should launch OTT app like whatsapp in india.

Recommendations to others considering the product:

Bria should provide OTT application like whatsapp in india. Bria should provide cost effective solution for small companies and should also provide integration with normal telephony network(Integration with IMS,Volte stack)

What problems are you solving with the product? What benefits have you realized?

Bria is a voip bases solution which is basically used to improve audio,video call quality and used for business conferences.Traditional telephony services are costly, if any company with 1000 employee want to take 1000 telephone connection than it will cost too much for the company but if company simply setup a pbx server and take one sip truck than it will be very less cost for the company. Employee can register Bria with the pbx server and can place/Receive audio video calls.

Summary: Bria solve the cost problems for the organization.Provide best quality audio ,video and conference feature.

Bria review by User
User
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"Super great for days I need to call!"

What do you like best?

What I really enjoyed about this software is the ability to simply make phones calls straight from my computer screen. It is awesome to know that you can contact those you need to wherever you are.

What do you dislike?

Sometimes this softphone runs a little slowly. Maybe that is my own internet connection, I have just noticed that sometimes my call will cut in and out, whether that is a video call or a phone call

Recommendations to others considering the product:

Just make sure you take your time to understand this program before you start making phone calls. You do not want to be unprepared while you are in the middle of a call with someone important.

What problems are you solving with the product? What benefits have you realized?

I have really benefited from the ability to simply communicate from my computer. I am not always next to my work phone, or even my cell phone, so it has been really helpful to make calls and communicate from my computer.

Bria review by User in Sporting Goods
User in Sporting Goods
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"Portable office number"

What do you like best?

I really liked being able to hire a salesperson and allow them to use their own cell to take company calls. Not only did this save me money, it was easier for them to have just one phone to carry around the floor with them. Additionally, this gave them a record on their phone of people they'd spoken to during the day so they could follow up at home if necessary.

What do you dislike?

Bria is still perfecting their product. We had trouble with the calls dropping when salespeople walked outside or moved between wireless access points.

Recommendations to others considering the product

There's a good deal of setup required and software updates can mess with your Bria settings and require you to go through them again to see what changed. Users should be at least a little tech savvy or you need to have a Bria Administrator on hand to keep things working.

What business problems are you solving with the product? What benefits have you realized?

I can call a customer from my mobile, anywhere I have service, and it looks to them like I'm calling from my office. I do not have to dial long strings of code to prevent them from learning my personal number, and when they return my call, they get the receptionist at the main office.

Bria review by Abhishek P.
Abhishek P.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Bria Softphone"

What do you like best?

Bria is very good soft phone which is compatible with all the mobile platforms like Android, ios also with desktop platforms like Unix, Ubuntu, Mac, Windows. Easy to access and use. Working effectively in slow network as well.

What do you dislike?

Customer support should be improve .

Bria for Ubuntu is slow and UI is not as much as effective as compare to other platforms like Windows and Mac OS.

What business problems are you solving with the product? What benefits have you realized?

Available at cheap rates. Effective audio and video quality , very low call lag during intermittent network . Screen sharing feature is one of the most powerful factor as compare to other softphones.

Bria review by User in Computer Software
User in Computer Software
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Verified Current User
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"Good soft phone but could be better"

What do you like best?

Call connection is usually really clear.

What do you dislike?

Voicemail functionality is a little behind the times; it would be better if they emailed you when there was a voicemail and you were able to delete from there.

Recommendations to others considering the product:

Good basic soft phone but I'm not sure if they have any more advanced features since my use case is fairly limited.

What problems are you solving with the product? What benefits have you realized?

I hate using a hard phone so having a soft phone to clear up desk space is so helpful.

Bria review by John  K.
John K.
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"Excellent VOIP Softphone"

What do you like best?

Bria is an excellent, desktop based softphone that is simple to use and has great feature including easy conference calling, multiple phone number capability, call recording, voicemail, etc.

What do you dislike?

The size of the phone on the screen is somewhat larger than necessary and the interface could be a bit more attractive.

Recommendations to others considering the product

Give this softphone a try, you'll like it!

What business problems are you solving with the product? What benefits have you realized?

We needed a good softphone product that would interface seamlessly with our CRM software

Bria review by Kimberly H.
Kimberly H.
Validated Reviewer
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"Great soft phone "

What do you like best?

Crystal clear communication. Easy to set up.

What do you dislike?

Calls would drop sometimes. The features were limited.

What business problems are you solving with the product? What benefits have you realized?

Allowing remote users to work from home

Bria review by Sheri R.
Sheri R.
Validated Reviewer
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"Bria performance"

What do you like best?

It is extremely easy to use and it works fast.

What do you dislike?

It doesn't show the numbers for the missed calls

What business problems are you solving with the product? What benefits have you realized?

Easy to connect individuals

Bria review by User
User
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"Bria works as expected"

What do you like best?

easily able to configure softphones for everyone

What do you dislike?

not much to dislike, overall a good product

What problems are you solving with the product? What benefits have you realized?

configuring our phones

Kate from G2

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