1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) 4. [8x8 Contact Center Discussions](https://www.g2.com/products/8x8-contact-center/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-contact-center.png "Product Avatar Image") ![Reward for good 8x8 Contact Center reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/36283/medal.svg "Reward for good 8x8 Contact Center reviews") ](/products/8x8-contact-center/reviews) [ 8x8 Contact Center ](/products/8x8-contact-center/reviews) (257)4.1/5 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments Show More * * * ### 38.0 Nps Score Already have 8x8 Contact Center? ### All 8x8 Contact Center Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is 8x8 Contact Center used for? ](/discussions/what-is-8x8-contact-center-used-for) What is 8x8 Contact Center used for? [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") MB Loading... [Myrna B.](https://www.g2.com/users/23d16d0d-5b3f-4034-8b00-c7a2fdf85b87 "Myrna B.") • over 6 years ago More Options - [ # How do I listen to calls from the virtual office? ](/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) For quality assurance, I may have calls come thru the virtual office and those calls do not automatically register a "listen in" feature. Is that part of the contact Center. Would be nice. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) 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More Options - [ # How can I get someone to help me with creating custom reports for VCC? ](/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) There are many reports that are great for different departments and results but we need more customized reporting for certain managers in departments. The information is available if we run several reports but we cannot get one report that gives us exactly what we want even after reaching out to... [Read more](/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by 8x8 Contact Center Posted by 8x8 Contact Center More Options - [ # What makes 8x8 Contact Center different than the other providers? ](/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) 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[Jennifer D.](https://www.g2.com/users/5fab93d3-fec3-49e4-b1df-34439b29b6d5 "Jennifer D.") • over 6 years ago Senior Customer Service Rep at Verizon Wireless Senior Customer Service Rep at Verizon Wireless More Options - [ # How has your overall experience been with this product? ](/discussions/how-has-your-overall-experience-been-with-this-product) Ive had a very good experience [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 6 years ago More Options - [ # How can I create a dashboard. ](/discussions/how-can-i-create-a-dashboard) I know there is an option to have dashboards, but I would like to be able to make my own dashboard. I’m sure this is a feature, just not sure how to do this. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 6 years ago More Options - [ # How do you utilize ](/discussions/how-do-you-utilize) ? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by 8x8 Contact Center Posted by 8x8 Contact Center More Options - [ # How can the 8x8 Contact Center include usage minutes with every license? ](/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by 8x8 Contact Center Posted by 8x8 Contact Center More Options - [ # What is a SPIN number? ](/discussions/spin-number) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by 8x8 Contact Center Posted by 8x8 Contact Center More Options - [ # Who can receive E-Rate funds? ](/discussions/e-rate-funds) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.&title=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=8x8+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=8x8+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%0aAsk+8x8+Contact+Center+questions+and+get+answers+from+expert+users+in+our+8x8+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - ‹ Prev‹ Prev - 1 - [2](/products/8x8-contact-center/discuss?page=2) - [Next ›Next ›](/products/8x8-contact-center/discuss?page=2) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/8x8-contact-center/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "Product Avatar Image") ### Have you used 8x8 Contact Center before? Answer a few questions to help the 8x8 Contact Center community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2F8x8-contact-center%2Fdiscuss%3Fsmall_ask%3D8x8-contact-center) No ## Top Contributors in 8x8 Contact Center 1 PR Loading... ### [Patrick R.](https://www.g2.com/users/e09b6cfa-f9c9-41c6-90e2-7653bbc94474 "Patrick R.") 2 pts 2 ![William G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William G.") WG Loading... ### [William G.](https://www.g2.com/users/b27bee88-050d-466f-8baf-6d537858bcb3 "William G.") Special Projects 2 pts 3 PT Loading... ### [Paul T.](https://www.g2.com/users/0f63fd4c-8a49-4269-a09d-f324a59fae80 "Paul T.") 1 pt