--- title: 8x8 Contact Center Reviews meta\_title: '8x8 Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 257 reviews by the users' company size, role or industry to find out how 8x8 Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 257 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 8x8 Contact Center Reviews & Product Details Visit Website 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments * * * Product Website 8x8 Contact Center Seller [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) Discussions [8x8 Contact Center Community](https://www.g2.com/products/8x8-contact-center/discuss) Languages Supported German, English, French, Italian, Dutch, Spanish Solution Type All-in-One Overview by 8x8 Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) ## 8x8 Contact Center Integrations (33) What do users say about integrations? 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Computer Technician Mid-Market (51-1000 emp.) 4/30/2026 "Easy to Use, Robust, and Great for Creating & Troubleshooting" 5/5 What do you like best about 8x8 Contact Center? The ease of use and ability to create and troubleshoot. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Some options are hard to find but overall for the end users it is very robust Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? We needed a way to communicate with our customers effectively. We have a small contact center and the abiltiy to create and add users to the call center queue is essential for our company. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12726457/official_response/edit) HI Anthony, Glad the ease of use and queue management are working well for your small contact center! We hear you on certain options being tricky to locate — improving navigation and discoverability is something we're always working on. Thanks for sticking with us and sharing your experience! Current UserValidated ReviewerSource: Organic ![Annashea S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annashea S.") AS Annashea S. Supervisor Small-Business (50 or fewer emp.) 4/21/2026 "Easy Browser Access That Keeps Us Productive" 4/5 What do you like best about 8x8 Contact Center? Can access from any browser almost, some browsers work better than others. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? It has glitches and system errors that occur intermediately and there is never a resolution. It just starts working on its own and never get a root cause. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Some issues have been going on so long and have stayed unresolved, just has gotten used to it never being resolved. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12666512/official_response/edit) Dear Annashea, Thank you for the feedback — browser accessibility is a genuine plus. We're sorry to hear about the recurring glitches without clear resolution; that's not the experience we want for you. Please reach out to our support team and we'll prioritize getting to the root cause properly! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry") AL Verified User in Luxury Goods & Jewelry Enterprise (\> 1000 emp.) 9/12/2025 "Review of our collaboration with 8x8 IVR Services" 4/5 What do you like best about 8x8 Contact Center? We’ve been collaborating with 8x8 for over two years, and our experience has been consistently excellent. Over the past year, we’ve deepened this collaboration with several key initiatives, including script optimization, international expansion, and integration projects. Key highlights of our partnership include: - A full review and upgrade of our existing IVR scripts, - Expansion of our voice services into the APAC region, with new numbers managed directly by 8x8, - A successful integration project in June 2025 to streamline data flows between Salesforce and 8x8. What really stands out in working with 8x8 is not only their responsive and efficient support team, but also the user-friendliness of their tools and interfaces: - Excellent customer support: the teams are responsive, available, and proactive. - Ease of use: listening to voice messages, tracking operational activity, and using the analytics platform are all intuitive and efficient. - Reliable follow-up: projects are well-managed and aligned with our objectives. We also appreciate their strong project follow-up and their ability to understand and adapt to our needs. As we move into the next phase of continuous improvement, we’re confident in 8x8’s ability to keep supporting our teams and contributing to our service excellence. In short, 8x8 is a solid, proactive, and user-oriented partner that we fully trust. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? That said, some aspects could be improved: - The configuration process is difficult to handle independently. Without support, it can be challenging to make changes or set up new flows (ex. reducing inbound queues without toubling the service for agents) - There are occasionally subtleties in terminology or script behaviors that are not easy to grasp without expert guidance. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? - Monitoring quality of incoming calls - Analyzing script blockages using Analytics - Tracking call flows and anticipating volumes for forecasting = offer better customer care and better expectations Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11671176/official_response/edit) Dear Customer, Thank you for sharing your positive experiences with 8x8 Contact Center! We're delighted to hear about the successful collaboration and key initiatives like script optimization and international expansion. Your feedback on our support team, user-friendly tools, and project management is incredibly valuable. We're also grateful for your suggestions regarding configuration challenges and terminology clarity, which will help us enhance future experiences. Your confidence in 8x8 as a proactive partner motivates us to continue supporting your team's service excellence. 12/10/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jonah T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonah T.") JT Jonah T. Information Technology Support Coordinator 12/8/2025 "Exceptional Support and Ease of Use" 5/5 What do you like best about 8x8 Contact Center? I found it easy to create a detailed issue myself, set the priority status, and add CCs and emails to the ticket, which made me feel like the system cares about what a user needs before creating a ticket. I appreciated the not-outdated-looking GUI for submitting a ticket and being notified via email when my issue was resolved without having to revisit the portal. The email notifications are useful for including someone on a ticket who might not be a user within the 8x8 console, saving me from having to manually forward information, which I appreciated. The feature allowing me to resolve the case with a click of a button so the support team didn't have to, was also handy. By providing detailed information upfront, issues get resolved quicker without wasting time waiting for clarification. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I didn't dislike anything specific to the Contact Center. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? I appreciate 8x8 Contact Center for letting me create detailed tickets easily and involve others via email notifications. It helps resolve issues quicker by providing specifics upfront and allows me to manage cases without extra steps, saving time and effort. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12060438/official_response/edit) Hi Jonah, Thank you for sharing your experience! It’s fantastic to know you appreciate the modern GUI and the control you have over case resolution and communication. Ensuring you can easily involve others via email and provide detailed information upfront is key to our mission of efficiency. Validated ReviewerIncentivizedSource: Seller invite ![Kate B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate B.") KB Kate B. Operational Leader Mid-Market (51-1000 emp.) 4/22/2026 "Real-Time Monitoring and Robust Reporting Suite" 4.5/5 What do you like best about 8x8 Contact Center? I like the real time monitoring, and the reporting suite which it provides Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? We continually have drop outs where our advisors cannot take calls and service out customers Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? real time monitoring quick and easy reporting easy movement between inbound and outbound Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12669241/official_response/edit) Hi Kate, Thank you for highlighting the real-time monitoring and reporting — we're glad those are delivering value! We're sorry to hear about the call dropouts affecting your team, and we'd urge you to contact support@8x8.com so we can investigate and ensure your advisors can serve customers without interruption. Current UserValidated ReviewerIncentivizedSource: Seller invite LB Lisa B. 12/5/2025 "Excellent Support Experience with 8x8 Contact Center" 5/5 What do you like best about 8x8 Contact Center? I love that the team at 8x8 Contact Center is very knowledgeable and friendly, and they are always willing to help. They do not rush you, which makes the experience much better. I also appreciate that I can speak to someone over the phone and they assist via screenshare. They helped me set up my account, sync numbers to my user, and configure call forwarding and other settings. They also assisted with the setup of the 8x8 desktop app and provided a tutorial. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? There wasn't anything in regards to the contact center that Ibdidn't like. 8x8 service as a whole, I dint like that all fees were not disclosed up front. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? I use 8x8 Contact Center for support, troubleshooting, and setup. They helped me set up my account, sync numbers, and configure call settings efficiently. I appreciate their knowledgeable, friendly support and screenshare assistance. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12051707/official_response/edit) Hi Lisa, thank you for sharing such positive feedback! We are proud that our 8x8 Contact Center team is knowledgeable and takes the time to assist with setup and tutorials via screenshare. We appreciate your comment regarding overall fees and constructive criticism, as we continually work to improve our customer experience. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 6/17/2026 "Fast, Helpful Tech Support That Guides You Every Step" 5/5 What do you like best about 8x8 Contact Center? The tech support advisor was very helpful. Even when I didn’t understand something, she found ways to support me and guide me through the process. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I didn’t experience any downsides with the contact center. They were quick to reach out and provide support when I needed it. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? The main phone line to our school wasn’t working properly. When someone called, it sent the caller straight to voicemail instead of ringing through. The desk phone also wasn’t ringing through the phone app. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12973402/official_response/edit) Dear Customer, It's wonderful to hear our support advisor went the extra mile to guide you through the process so patiently! Getting your school's main phone line back up and working properly is exactly the kind of issue we want to resolve quickly and smoothly. Thanks for the kind words! Validated ReviewerIncentivizedSource: Seller invite ![Karen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen C.") KC Karen C. Patient Access manager Mid-Market (51-1000 emp.) 4/20/2026 "Great Queue Visibility, But Phone Number Licensing Gets Expensive" 2.5/5 What do you like best about 8x8 Contact Center? Visibility of the queue and agent activity Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Each of the licenses have to be purchased along with phone numbers which can add up an become very expensive Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Nothing at the moment. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12656855/official_response/edit) Dear Karen, Thanks for the feedback! Real-time queue and agent visibility is so important for running an efficient contact center — glad that's working well for you. We hear you on licensing and number costs adding up; that's valuable input as we think about pricing flexibility. We'd love to help you get more value from the platform! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/7/2026 "Wonderful, Helpful Support Made the Experience Easy and Quick" 4.5/5 What do you like best about 8x8 Contact Center? I loved the human experience part, the support person was wonderful and very helpful Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I mean it could have been more intuitive but this worked too.. the chat bot did randomly disconnect so it could be improved.. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? saved time in me needing to read and find out how to do what I needed done! Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12776318/official_response/edit) Dear Customer, It's great to hear our support team made such a positive impression. Noted on the chatbot disconnecting and the intuitiveness feedback; there's always room to improve the experience. So glad we saved you time and got you sorted quickly! Current UserValidated ReviewerSource: Organic ![Rommel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rommel P.") RP Rommel P. Senior Telecoms Engineer 2/16/2026 "Hassle-Free Deployment, Intuitive Analytics" 5/5 What do you like best about 8x8 Contact Center? I appreciate the user-friendly agent workspace and intuitive analytics provided by 8x8 Contact Center. I like the hassle-free deployment of the contact center solution, which tailor fits the business requirements. I find the IVR scripting straightforward and easy to manage. The initial setup was smooth sailing, thanks to the POC team and the Professional Services Team, who were really helpful. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I find user account creation or onboarding of users to be an area that could be improved. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? I find 8x8 Contact Center provides a user-friendly agent workspace and intuitive analytics. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12366006/official_response/edit) Hi Rommel, thanks for the fantastic review! We’re glad the IVR scripting and analytics are hitting the mark for you. We’ve noted your feedback regarding the onboarding process—improving that experience is a priority. It’s great to hear our Professional Services team made your initial setup smooth sailing! Validated ReviewerSource: Organic ## Questions about 8x8 Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/discussions/new) GU Guest User What is 8x8 Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) MB Myrna Brantley • Last activity over 6 years ago How do I listen to calls from the virtual office? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) [ View all Discussions ](https://www.g2.com/products/8x8-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) 8x8 Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,427) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-mitel) ##### ##### 8x8 Contact Center Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/8x8-contact-center/features) ## 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