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Compare 8x8 Contact Center and Mitel 
At a Glance
Market Segments
Mid-Market (54.2% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
8x8 Contact Center
Star Rating
(228)4.1 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in overall user satisfaction, reflected in its higher G2 Score of 49.35 compared to Mitel's 43.3. This suggests that users find 8x8's offerings more aligned with their needs and expectations.
- Users say that the implementation process for Mitel is notably smooth, with many praising the intuitive GUI for both agents and administrators. This ease of use is a significant advantage for teams looking to minimize downtime during setup.
- According to verified reviews, 8x8 Contact Center stands out for its robust support system, with users appreciating the personalized assistance they receive. One reviewer highlighted the effectiveness of one-on-one help in resolving issues, which can be crucial for maintaining operational efficiency.
- Reviewers mention that while Mitel offers strong integration capabilities with existing platforms, 8x8 Contact Center provides a solid API that simplifies data transfer processes. This feature is particularly beneficial for organizations needing to manage data effectively across systems.
- Users highlight that 8x8 Contact Center has a more favorable perception in terms of ongoing collaboration and support, with one user noting a consistently excellent experience over two years. This long-term partnership aspect can be vital for businesses looking for reliable software solutions.
- G2 reviewers indicate that while Mitel has strong features like IVR and session recording, 8x8 Contact Center's overall performance in areas like reporting and dashboards is superior, making it a better choice for teams that rely heavily on data analytics for decision-making.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableMitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
8x8 Contact Center
No trial information availableMitel
No trial information availableRatings
Meets Requirements
8.4
193
8.1
190
Ease of Use
8.3
197
7.9
191
Ease of Setup
7.7
115
7.3
132
Ease of Admin
8.1
112
7.3
131
Quality of Support
8.1
187
7.2
174
Has the product been a good partner in doing business?
8.4
112
7.4
131
Product Direction (% positive)
8.0
194
6.2
182
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
100
|
Verified
8.3
20
|
Verified
6.9
65
|
Verified
7.0
9
|
Verified
7.4
67
|
Verified
6.8
10
|
Verified
7.8
60
|
Verified
7.1
12
|
Verified
7.6
62
|
Verified
7.4
12
|
Verified
Generative AI
6.1
34
Not enough data
Functions
8.3
96
|
Verified
8.3
10
|
Verified
8.6
95
|
Verified
7.8
10
|
Verified
8.5
89
|
Verified
8.7
9
|
Verified
8.1
73
|
Verified
8.2
10
|
Verified
7.9
69
7.7
10
|
Verified
8.5
85
|
Verified
9.5
13
|
Verified
8.1
84
9.1
13
|
Verified
8.3
77
|
Verified
9.1
9
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
83
|
Verified
8.3
7
|
Verified
8.8
92
|
Verified
7.1
7
|
Verified
8.4
97
|
Verified
7.1
7
|
Verified
8.7
81
|
Verified
9.0
7
|
Verified
8.0
71
|
Verified
7.3
5
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.6
25
|
Verified
Not enough data
7.4
23
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
6.6
18
Not enough data
7.3
21
Not enough data
Administration
7.5
25
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
6.8
18
|
Verified
Not enough data
7.0
21
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Advanced Features
Not enough data
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and Mitel are categorized as Contact Center
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Call Center Infrastructure (CCI), Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Speech Analytics, Social Customer Service, Contact Center Workforce, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
Mitel is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.7%
Information Technology and Services
7.9%
Hospital & Health Care
6.1%
Security and Investigations
5.6%
Banking
5.6%
Other
63.1%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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