--- title: 8x8 Contact Center Reviews meta\_title: '8x8 Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 257 reviews by the users' company size, role or industry to find out how 8x8 Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 257 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 8x8 Contact Center Reviews & Product Details Visit Website 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments * * * Product Website 8x8 Contact Center Seller [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) Discussions [8x8 Contact Center Community](https://www.g2.com/products/8x8-contact-center/discuss) Languages Supported German, English, French, Italian, Dutch, Spanish Solution Type All-in-One Overview by 8x8 Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) ## 8x8 Contact Center Integrations (33) What do users say about integrations? 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Data Analytics Manager Small-Business (50 or fewer emp.) 12/10/2025 "Essential API for Seamless Data Transfers" 4.5/5 What do you like best about 8x8 Contact Center? I appreciate that it provides a solid and essential API, which is exactly what I need to transfer data to our data warehouse control. The process of extracting data is straightforward, and I really like that. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I was disappointed to find that some of the most useful analysis features are only available through extra modules, which can be quite costly. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? This tool excels at solving problems and is indispensable for gaining insight into operational efficiency. It also delivers valuable data that supports the capacity modules. Overall, my experience has been outstanding and genuinely positive. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12074956/official_response/edit) HI Gina, Thank you for your feedback! We're thrilled you find our API and data extraction valuable. We appreciate your feedback on cost concerns. Your insights are invaluable for our growth. Validated ReviewerIncentivizedSource: Seller invite ![Alex R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex R.") AR Alex R. Small-Business (50 or fewer emp.) 3/11/2026 "Fast Support with User-Friendly Setup" 5/5 What do you like best about 8x8 Contact Center? I liked that the agent was very understanding and helpful. I also appreciated the fast response. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? nothing Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 Contact Center helped me log back into my account by resetting my password. It has fast response times and supportive agents. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12465145/official_response/edit) Hi Alex, Thank you for your positive feedback! We're delighted to hear that you found our setup easy, and our agents helpful and responsive. We're committed to providing exceptional support and are thrilled that 8x8 Contact Center has made a positive impact for you. Validated ReviewerSource: Organic ![Vik S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vik S.") VS Vik S. Accounts Payable Mid-Market (51-1000 emp.) 10/16/2025 Guest users or non-business users of the software, not included in G2 scores. "Efficient cloud based tool to contact clients." 4.5/5 What do you like best about 8x8 Contact Center? The best thing about 8\*8 contact center is that it is a cloud based platform which enables to use it from anywhere and at anytime. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? The only aspect I dislike about this is its interface, which I feel is in need of an update. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? It solves various problems : 1. Helps to contact clients globally through multi-channels like call, text etc. 2. Helps to use it anywhere as it is a cloud-based platform. 3. Provides real-time dashboard to track performance. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11821573/official_response/edit) Dear Vik, Thank you for your insights! We’re delighted that 8x8 Contact Center's cloud-based capabilities allow for flexible, global communication and effective performance tracking. We appreciate your feedback regarding the interface and are committed to enhancing it for a more modern user experience. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Katherine C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine C.") KC Katherine C. 1/15/2026 "Knowledgeable Support But Long Wait Times" 4/5 What do you like best about 8x8 Contact Center? I like the knowledgeable and friendly support agent at 8x8 Contact Center. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? There was a long wait and no wait time estimate. Also, had trouble authenticating because I had not yet been assigned a number even though my company has an active account. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? I had issues with being designated as an administrator without an account, but 8x8 Contact Center helped resolve this. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12221221/official_response/edit) Dear Katherine, we sincerely apologize for the long wait and authentication issues you experienced. We’re glad our team resolved your account status, and we are actively working to improve wait times. Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 1/28/2026 "Good System, Needs Smoother Performance" 5/5 What do you like best about 8x8 Contact Center? What I like best about 8x8 Contact Center is how intuitive the interface is. Everything is easy to navigate, and the system helps me work efficiently without feeling overwhelmed. The knowledge base and helpful features allow me to troubleshoot or learn processes quickly, which really supports productivity. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? One challenge with 8x8 Contact Center is that it can occasionally lag or freeze, especially during peak hours. When this happens, it slows down the workflow and affects customer handling. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 Contact Center helps streamline communication and support. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12271105/official_response/edit) Dear Customer, thank you for your feedback! We’re thrilled to hear that 8x8 is helping you work efficiently. We apologise for the lag during peak hours and are continuously optimising our performance to ensure a smoother experience for your team. Validated ReviewerSource: Thank You page CA C A. Insurance Agent Small-Business (50 or fewer emp.) 10/16/2025 "Easy to Use and Helpful Support, but Navigation Can Be Overwhelming" 4.5/5 What do you like best about 8x8 Contact Center? Fairly easy to use & when I speak with CSR I get my issues resloved. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? To manuver you have to know exactly what you want as 8x8 offers a lot of products/services. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? They have help to reconnect our services when the AT&T has gone down. CSR has help me to keep my fax system going. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11823708/official_response/edit) Dear Customer, Thank you for your feedback! We're pleased to hear that you find 8x8 Contact Center easy to use and appreciate the effective support from our customer service team. We recognize the challenge of navigating multiple products and are working to simplify this experience. Your insights are valuable in enhancing our services. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 2/26/2026 "Easy to Use, Seamless 3rd-Party Integrations" 5/5 What do you like best about 8x8 Contact Center? It's easy to use and can be easily integrated with 3rd party softwares and solutions Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? nothing important; what I most disliked was the initial approach of the sales agent Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? we migrated from another solution. The migration was smooth with no impacts in our productivity. All the lines have been properly configured by the 8X8 tech team and we received a good dupport. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12410047/official_response/edit) Dear Customer, Thank you for your feedback! We're glad to hear that 8x8 Contact Center's ease of use and integration capabilities meet your needs. It's great that the migration went smoothly and didn't affect productivity. We appreciate your input on the sales approach and will use it to improve. Validated ReviewerSource: Organic GC Giorgina C. Service Delivery Manager Small-Business (50 or fewer emp.) 6/11/2025 "Herts Help" 3/5 What do you like best about 8x8 Contact Center? We've been using 8x8 for our business phone system, and it's been working really well. The call quality is clear, and it's easy to use on our computers. The built-in analytics are a big plus, helping us track performance and improve how we handle calls. Support has also been helpful whenever we've had questions. Overall, a solid and reliable service that we’d recommend to other businesses. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? We've found 8x8 to be a solid solution for our business phone needs. Call quality is reliable, and the system is generally easy to use. The built-in analytics provide valuable insights into call performance, which is a big plus. However, there are a few areas that could be improved. The analytics formulas can be a bit tricky to understand at first, and it would be helpful to have an easier way to track agent activity on a daily basis. Some of the charts could also be clearer and more intuitive to read. Additionally, the screen pop-up feature doesn’t always work as expected, which can slow things down for our team. Overall, 8x8 is a good platform, but with a few tweaks to usability and reporting, it could be even better. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? With 8x8, we can now route calls more efficiently, monitor agent performance, and access real-time and historical analytics. This has improved our response times, helped us identify areas for training, and made it easier to manage a remote team. It’s also made reporting more streamlined, so we can track KPIs and service levels without pulling data from multiple systems. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11282655/official_response/edit) Dear Giorgina, Thank you for your feedback! We're thrilled that you find 8x8 Contact Center reliable and valuable for call quality and analytics. We appreciate your suggestions on improving analytics clarity and screen pop-up functionality. Your insights are crucial for us to enhance usability and reporting features. Validated ReviewerIncentivizedSource: Seller invite ![Dinesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dinesh K.") DK Dinesh K. Accounts Paybale (backend) Mid-Market (51-1000 emp.) 10/14/2025 "Great Multi-Channel Client Interaction" 4.5/5 What do you like best about 8x8 Contact Center? It helps to interact with clients over multiple channel in a single place. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? The software's interface appears somewhat outdated. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? It helps in a various ways : 1. Helps to interact through multi-channels 2. Helps to get real-time performance reports. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11804474/official_response/edit) Dear Dinesh, Thank you for your feedback! We're glad that 8x8 Contact Center enhances your client interactions and provides valuable real-time performance reports. We appreciate your insights on the software's interface and are continuously working on updates to ensure a more modern and user-friendly experience. Your input is valuable for our ongoing improvements. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 2/20/2026 "Kind Support, Needs Better AI Efficiency" 3.5/5 What do you like best about 8x8 Contact Center? I like that the reps I work with are very kind and knowledgeable. The initial setup of 8x8 Contact Center was easy. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I find the AI chatbot not helpful, and it slows down the resolution of my problems. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? I use 8x8 Contact Center for setting up new devices. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12389701/official_response/edit) Dear Customer, thank you so much for the honest feedback! We’re glad our team and the easy setup made a great impression. However, it’s clear our AI chatbot missed the mark; rest assured, we are working to improve the experience. Validated ReviewerSource: Organic ## Questions about 8x8 Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/discussions/new) GU Guest User What is 8x8 Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) MB Myrna Brantley • Last activity over 6 years ago How do I listen to calls from the virtual office? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) [ View all Discussions ](https://www.g2.com/products/8x8-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) 8x8 Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,426) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-mitel) ##### ##### 8x8 Contact Center Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/8x8-contact-center/features) ## 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