--- title: 8x8 Contact Center Reviews meta\_title: '8x8 Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 257 reviews by the users' company size, role or industry to find out how 8x8 Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 257 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 8x8 Contact Center Reviews & Product Details Visit Website 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments * * * Product Website 8x8 Contact Center Seller [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) Discussions [8x8 Contact Center Community](https://www.g2.com/products/8x8-contact-center/discuss) Languages Supported German, English, French, Italian, Dutch, Spanish Solution Type All-in-One Overview by 8x8 Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) ## 8x8 Contact Center Integrations (33) What do users say about integrations? 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Mid-Market (51-1000 emp.) 4/7/2023 "Simple, yet powerful VOIP suite" 4/5 What do you like best about 8x8 Contact Center? The Contact center is laid out in a way that makes finding what you need easy. Anything you would need to configure is detailed out in their appropriate sections. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? The contact center does not have an API that allows us to automatically off-board users. There are many APIs available, but unfortunately, this is not one of them. This is the only thing that we can see that is lacking currently. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? This is allowing us to remotely manage multiple sites across the country all in one place. It is nice to be able to drill down to each individual location or be as broad as all locations combined. This really helps with managing extension numbers. Review collected by and hosted on G2.com. Show More Response from Aelberto Gamos of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-7922729/official_response/edit) Hi Drake, Thank you for the review! Your feedback is much appreciated and helps our team improve. Current UserValidated ReviewerIncentivizedSource: Seller invite EV Eric V. Program Administrator Mid-Market (51-1000 emp.) 7/18/2023 "Good customer service platform, but not without limitations" 3.5/5 What do you like best about 8x8 Contact Center? 8x8 Contact Center is affordable, intuitive, and modern. Setup was easy and managing the platform as an IT professional has mostly been a breeze. Training new users has been easy as well. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Support has often been less than helpful. 8x8 is also missing some key quality of life features that I feel like most similar customer service platforms have by default. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 is helping us create a great point of contact for our customers and clients. The phone, SMS, and email integrations are great and allow our agents to manage high interaction volumes and provide outstanding customer service. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8333575/official_response/edit) Hi Eric, thankyou for taking the time to share your feedback and we appreciate your honest review. It's great to hear 8x8 has helped you provide outstanding customer service to your customers. I'm sorry you have had a negative experience with Support, if you would like to discuss this in more detail please send your details to reviews@8x8.com and we would be more than happy to help. Validated ReviewerIncentivizedSource: Seller invite ![Joseph C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph C.") JC Joseph C. Mid-Market (51-1000 emp.) 7/20/2023 "Assistant Director of IT" 4.5/5 What do you like best about 8x8 Contact Center? Ease of use for call center staff, and managers. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Sometimes when doing configs for call trees the system logs me out and my work is not saved. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? VCC has the best reporting systems I have used when it comes to management and reporting. Most of all the issues we face are resolved very quickly. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-7920300/official_response/edit) Hi Joseph, thankyou for your 4.5 star review! We're thrilled to hear that you are having a positive experience with 8x8. Your feedback helps us enhance our products and services for all our customers. Thankyou for choosing 8x8. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 7/13/2023 "The right amount of features for the cost..." 4/5 What do you like best about 8x8 Contact Center? The ability to have multiple sales/support channels within one platform with independent and unique scripts, queues, and assigned agents. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? The IVR scripting can be a little limiting when it comes to even some simple tasks such as loops before dump to voicemail. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Our company runs numerous customer service lines for various client customer product lines and we needed a single platform to bring all of those together while keeping unique call queues and IVR scripting options. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8317065/official_response/edit) Dear Valued Customer, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! Current UserValidated ReviewerIncentivizedSource: Seller invite RR Rachelle R. Mid-Market (51-1000 emp.) 7/20/2023 "8x8 has been reliable most of the time" 4/5 What do you like best about 8x8 Contact Center? The screens are user friendly and visual pleasing Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? It has glitches that the tech support at 8x8 cant always help with Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? They are working on the Tech support Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8341715/official_response/edit) Hi Rachelle, thankyou for your feedback and we are glad to hear that our product has been dependable for you. We are always striving to improve so your honest feedback is valued. Have a good day! Current UserValidated ReviewerIncentivizedSource: Seller invite RB Robby B. Higher Education Small-Business (50 or fewer emp.) 4/6/2023 "Easy to use and great interface!" 5/5 What do you like best about 8x8 Contact Center? 8x8 is super easy to use and navigate. I can easily see incoming calls and can communicate with my team effectively throughout the day. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Nothing at this time. The platform does all we need as a team to be successful for us and our clients. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Incoming calls come through to our team seamlessly and it allows for us to effectively assist our clients with a fast response rate. Review collected by and hosted on G2.com. Show More Response from Aelberto Gamos of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-7919051/official_response/edit) Hi Robby, Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! 7/13/2023 Validated ReviewerIncentivizedSource: Seller invite ![Nicole A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole A.") NA Nicole A. Customer Service Manager Mid-Market (51-1000 emp.) 11/1/2022 "New Agent Workspace experience is horrible" 1.5/5 What do you like best about 8x8 Contact Center? Old Agent Console Experience and reporting. The old view allowed visibility for our customer service team. It allowed us to easily see how many customers were waiting, how many were being taken care of, inbound v/s outbound, etc. We could easily see all the information we needed for our team of 20 at virtually a glance. PLEASE PLEASE PLEASE do not get rid of this old version Reporting systems (for me) are easy to use and give me great reports to work from each week Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? scale answers below are all based on New Agent Workspace Experience. Whoever came up with the new setup never asked a customer service department for input. With a team of 20, we have virtually no visibility of what's going on. My team needs to be able to see all the other team members without having to filter through the company's other 100 employees who are NOT on the customer servpice team and not answering calls. We need to easily and quickly be able to determine who is on inbound v/s outbound, who is available, who is on break or offline and for how long. We need to easily see how many customers are waiting. We need to be able to do all that without having to open 3 different windows, go back and forth 5 times, or take up half of our screens. For customer service, we are already having to work between multiple screens/programs/websites at the same time and this new workspace is extremely hindering. So much so, that almost all of my reps have to opt out every morning and switch it over to Agent Console before we being our day. Personally, my team hates this version. It's not user friendly, and it's definitely not customer service department friendly. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 has been great about addressing issues we have such as being unable to listen to calls or having issues with the queue. Otherwise, all current problems are due to Agent Workspace Review collected by and hosted on G2.com. Show More Response from Jeremiah Mercado of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-7294783/official_response/edit) Dear Nicole, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. Thanks! Current UserValidated ReviewerIncentivizedSource: Seller invite TN Tamara N. Mid-Market (51-1000 emp.) 4/6/2023 "Switching to 8 x 8" 4/5 What do you like best about 8x8 Contact Center? The difference between our old system and 8 x 8 proved to be a win for our company. The phones do NOT go down as they did with our last provider. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? The setup was painful and took a lot of time. Also, searching for recorded calls is very confusing and frustrating. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Phone down time no longer exists which allows us to keep our patients happy Review collected by and hosted on G2.com. Show More Response from Aelberto Gamos of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-7919608/official_response/edit) Hi Tamara, thank you for taking the time to provide feedback. Your opinion is very important to us, and we will be sure to take this information back to the team as we strive to provide the best experience to our valued customers. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 7/24/2023 "8x8 a Great phone service." 5/5 What do you like best about 8x8 Contact Center? They have quick response times and provide great service. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? So far service has been great so nothing to report as far as dislikes. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Voice mails not working properly, call issues like not ringing in or communication issues like users not being heard on other end. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8352853/official_response/edit) Dear Valued Customer, thank you for taking the time to leave such a positive review. We strive to provide a great service so it's motivating to hear what a great experience you have had. Thank you for choosing 8x8! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Mid-Market (51-1000 emp.) 8/7/2023 "8x8 the best Phone" 5/5 What do you like best about 8x8 Contact Center? allow workers to have an international phone line with all the fetures for your coworkers Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? get slow when you integrate with other programs Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? instead of have a land line you can travel with your business line everywhere Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-8414281/official_response/edit) Dear Valued Customer, thank you so much for taking the time to leave such a great review, we're thrilled you find 8x8 beneficial to business. Thank you for choosing 8x8! Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about 8x8 Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/discussions/new) MB Myrna Brantley • Last activity over 6 years ago How do I listen to calls from the virtual office? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) GU Guest User What is 8x8 Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/8x8-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) 8x8 Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,428) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-mitel) ##### ##### 8x8 Contact Center Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/8x8-contact-center/features) ## 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