# 8x8 Contact Center vs RingEX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in overall user satisfaction, boasting a significantly higher G2 Score compared to 8x8 Contact Center. Users appreciate its seamless integration for outgoing calls, video meetings, and internal communication, which keeps everything organized in one platform.
- **Users say** that RingEX offers a more intuitive setup process, making it easier for teams to get started quickly. Recent feedback highlights the platform's user-friendly onboarding, which has been a game-changer for many, especially those who have been using it for years.
- **Reviewers mention** that while 8x8 Contact Center has a responsive support team, RingEX's tech support is frequently praised for its effectiveness and reliability. Users have noted that they feel well-supported, which is crucial for maintaining productivity.
- **According to verified reviews** , RingEX shines in mobile access, with users enjoying the flexibility it provides for making calls and conducting meetings on the go. This feature is particularly beneficial for professionals like physicians who need to maintain communication outside of the office.
- **Users highlight** that 8x8 Contact Center offers strong real-time monitoring and reporting capabilities, which are essential for performance tracking. However, some users feel that it lacks the comprehensive integration features that RingEX provides, which can streamline workflows.
- **Reviewers note** that while both platforms have their strengths, RingEX's higher ratings in ease of use and setup suggest it may be a better fit for small businesses looking for a straightforward solution, whereas 8x8 Contact Center may appeal more to mid-market companies needing robust reporting tools.



| | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 255 | 1,371 | 
| **Largest Market Segment** | Mid-Market (54.0% of reviews) | Small-Business (58.2% of reviews) | 
| **Entry Level Price** | No pricing available | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Customer Service (49 reviews)
- Complex Processes (44 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | RingEX | 
|---|---|---|
  | **Meets Requirements** | 8.4 (208 reviews) | 8.8 (1121 reviews) | 
  | **Ease of Use** | 8.2 (213 reviews) | 8.6 (1137 reviews) | 
  | **Ease of Setup** | 7.8 (130 reviews) | 8.2 (719 reviews) | 
  | **Ease of Admin** | 8.1 (126 reviews) | 8.3 (639 reviews) | 
  | **Quality of Support** | 8.1 (202 reviews) | 8.0 (1023 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (125 reviews) | 8.3 (627 reviews) | 
  | **Product Direction (% positive)** | 7.9 (208 reviews) | 7.9 (1094 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | 8.7/10 | 183 |

#### Documents

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Editing** | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | 7.3 (149 reviews) | 
| **Storage** | Not enough data | 8.1 (157 reviews) | 

#### Agentic AI - Online Fax

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | 

#### Sending

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Fax Number** | Not enough data | 9.1 (173 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (170 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | 8.9 (165 reviews) | 
| **Alerts** | Not enough data | 9.1 (165 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | 8.3 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Call Analytics

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | Not enough data | 
| **Social** | 6.9 (65 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.5 (63 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | Not enough data | 

#### Functions

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 7.9 (69 reviews) | Not enough data | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | Not enough data | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (6 reviews) | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | 8.9/10 | 300 |

#### Collaboration Tools

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (254 reviews) | 
| **Presentations** | Not enough data | 9.1 (141 reviews) | 
| **Whiteboarding** | Not enough data | 8.6 (116 reviews) | 
| **Live Chat** | Not enough data | 8.9 (140 reviews) | 
| **Hand Raising** | Not enough data | 9.1 (122 reviews) | 

#### Meeting Coordination

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Scheduling** | Not enough data | 8.8 (243 reviews) | 
| **Recording** | Not enough data | 9.1 (235 reviews) | 
| **Participant Permissions** | Not enough data | 8.9 (223 reviews) | 
| **One-Click Join** | Not enough data | 9.0 (145 reviews) | 

#### Software Type

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Mobile** | Not enough data | 9.0 (245 reviews) | 
| **Browser Application** | Not enough data | 9.0 (143 reviews) | 
| **Desktop Application** | Not enough data | 9.2 (161 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (12 reviews) | 
| **Decision Making** | Not enough data | 8.3 (12 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 45 |
| **RingEX** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 
| **Mobile Access** | 7.5 (23 reviews) | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **RingEX** | 8.8/10 | 257 |

#### Platform

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | Feature Not Available | 
| **Mobile Access** | 8.4 (15 reviews) | 9.0 (238 reviews) | 
| **Queue Management** | 8.6 (14 reviews) | 8.7 (224 reviews) | 
| **Call Routing** | 8.4 (16 reviews) | 9.1 (234 reviews) | 
| **Call Back** | 8.2 (15 reviews) | 8.7 (220 reviews) | 
| **IVR** | 8.8 (16 reviews) | 8.5 (213 reviews) | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | 8.7 (219 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | Feature Not Available | 

#### Workforce Management

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | 8.8 (222 reviews) | 
| **Performance Evaluation** | 8.5 (13 reviews) | 8.6 (216 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (22 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | 8.8 (226 reviews) | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | 8.6 (224 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | 8.8/10 | 65 |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Call Management** | Not enough data | 8.9 (60 reviews) | 
| **Communication Management** | Not enough data | 8.9 (58 reviews) | 
| **Scalability** | Not enough data | 9.1 (56 reviews) | 
| **Integrations** | Not enough data | 8.2 (57 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.1 (58 reviews) | 
| **Accessibility** | Not enough data | 8.8 (55 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (52 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (56 reviews) | 
| **Support and Reliability** | Not enough data | 8.6 (54 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (54 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | 8.4/10 | 585 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (96 reviews) | 
| **Call Management** | Not enough data | 8.7 (122 reviews) | 
| **Network monitoring** | Not enough data | 8.4 (89 reviews) | 
| **Integrations** | Not enough data | 8.0 (106 reviews) | 
| **Virtual PBX** | Not enough data | 8.0 (82 reviews) | 
| **SIP trunking services** | Not enough data | 8.1 (80 reviews) | 

#### Basic Communication

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.1 (539 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 8.3 (399 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 8.7 (437 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 8.2 (362 reviews) ✓ Verified | 
| **Conference Calls** | Not enough data | 8.6 (429 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.0 (439 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (54 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (52 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (51 reviews) | 

#### Access

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.2 (380 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 8.4 (394 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | 8.6 (426 reviews) | 

#### Advanced Features

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Hold Music** | Not enough data | 8.3 (447 reviews) | 
| **Automated Attendants** | Not enough data | 8.4 (407 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.0 (473 reviews) ✓ Verified | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Coaching Materials** | Not enough data | Not enough data | 
| **Playbook Creation** | Not enough data | Not enough data | 
| **Video Record** | Not enough data | Not enough data | 

#### Feedback

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Review** | Not enough data | Not enough data | 
| **Scorecard** | Not enough data | Not enough data | 
| **Coaching Card** | Not enough data | Not enough data | 
| **Leaderboard** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Competition** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | 8.5/10 | 72 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 
| **Native VoIP** | Not enough data | 8.7 (53 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.2 (18 reviews) | 

#### Features

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.9 (58 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 8.5 (52 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.2 (49 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to 8x8 Contact Center (15):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to RingEX (8):** [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | RingEX | 
|---|---|---|
| **Small-Business** | 37.6% | 58.2% | 
| **Mid-Market** | 54.0% | 35.1% | 
| **Enterprise** | 8.4% | 6.7% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.4%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.3%
- **Insurance:** 5.3%
- **Banking:** 5.3%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.8%
- **Other:** 45.2%

#### RingEX

- **Computer Software:** 9.3%
- **Information Technology and Services:** 5.2%
- **Insurance:** 5.2%
- **Financial Services:** 4.8%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Construction:** 3.4%
- **Other:** 52.0%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6950 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)

### Alternatives to RingEX

- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-ringex)