Compare 8x8 Contact Center and RingEX 
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (57.7% of reviews)
Entry-Level Pricing
No pricing available
$30.00 1 User Per Month
8x8 Contact Center
Star Rating
(240)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterRingEX
Star Rating
(1,324)4.2 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a seamless communication experience, integrating various tools like phone calls, team messaging, SMS, and video meetings into one platform. Users appreciate how this integration helps keep workflows streamlined and intuitive, making it easier to connect via video, call, and text.
- Users say that 8x8 Contact Center has made significant improvements in browser integration, addressing previous issues that caused crashes. This enhancement has made it easier for users to join meetings without needing to download a native client, which is a notable step forward in user experience.
- Reviewers mention that RingEX's ease of management is a standout feature, with admins finding it simple to change settings and manage communications. This user-friendly approach is highlighted as a key advantage for those overseeing phone systems.
- According to verified reviews, while both platforms have similar star ratings, RingEX's higher G2 Score indicates a greater overall satisfaction among users. This suggests that RingEX is perceived as a more reliable choice for businesses looking for a comprehensive communication solution.
- Users appreciate the knowledgeable and friendly support agents at 8x8 Contact Center, which enhances the overall customer service experience. This personal touch in support can be crucial for users needing assistance with their contact center operations.
- G2 reviewers highlight that RingEX offers superior mobile access, with users rating it highly for its functionality on mobile devices. This feature is particularly beneficial for teams that require flexibility and the ability to communicate effectively while on the go.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableRingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
8x8 Contact Center
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
8.4
199
8.8
1,085
Ease of Use
8.3
204
8.6
1,101
Ease of Setup
7.7
121
8.2
683
Ease of Admin
8.1
117
8.3
603
Quality of Support
8.1
193
8.0
988
Has the product been a good partner in doing business?
8.4
116
8.3
591
Product Direction (% positive)
7.9
200
7.9
1,067
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Agentic AI - Online Fax
Not enough data
8.5
11
Not enough data
8.6
11
Sending
Not enough data
9.1
172
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
101
|
Verified
Not enough data
6.9
65
|
Verified
Not enough data
7.4
68
|
Verified
Not enough data
7.8
61
|
Verified
Not enough data
7.5
63
|
Verified
Not enough data
Generative AI
6.1
34
Not enough data
Functions
8.3
97
|
Verified
Not enough data
8.6
97
|
Verified
Not enough data
8.5
89
|
Verified
Not enough data
8.1
73
|
Verified
Not enough data
7.9
69
Not enough data
8.5
85
|
Verified
Not enough data
8.1
84
Not enough data
8.3
77
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
84
|
Verified
Not enough data
8.8
93
|
Verified
Not enough data
8.4
98
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
8.0
71
|
Verified
Not enough data
Collaboration Tools
Not enough data
9.1
253
Not enough data
9.1
141
Not enough data
8.6
116
Not enough data
8.9
140
Not enough data
9.1
122
Meeting Coordination
Not enough data
8.8
243
Not enough data
9.1
235
Not enough data
8.9
223
Not enough data
9.0
145
Software Type
Not enough data
9.0
243
Not enough data
9.0
143
Not enough data
9.2
160
Agentic AI - Video Conferencing
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.3
12
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
26
|
Verified
Not enough data
7.5
24
|
Verified
Not enough data
6.7
18
|
Verified
Not enough data
6.6
19
Not enough data
7.5
23
Not enough data
Administration
7.7
27
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.2
29
|
Verified
Not enough data
6.9
19
|
Verified
Not enough data
7.1
22
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Feature Not Available
8.4
15
9.0
235
8.6
14
8.7
221
8.4
16
9.1
231
8.2
15
8.7
219
8.8
16
8.5
212
8.8
13
8.7
217
Generative AI
6.1
9
Feature Not Available
Workforce Management
8.7
15
8.8
220
8.5
13
8.6
213
Call Center Infrastructure (CCI)
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
9.1
22
Not enough data
8.9
22
Administrative
9.4
14
8.8
223
9.0
15
8.6
221
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
8.9
58
Not enough data
8.8
56
Not enough data
9.1
55
Not enough data
8.2
55
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
8.9
54
Platform Basics - VoIP Providers
Not enough data
8.5
94
Not enough data
8.7
109
Not enough data
8.4
87
Not enough data
8.0
94
Not enough data
8.0
83
Not enough data
8.1
81
Basic Communication
Not enough data
9.1
517
|
Verified
Not enough data
8.3
397
|
Verified
Not enough data
8.7
430
|
Verified
Not enough data
8.2
363
|
Verified
Not enough data
8.5
429
|
Verified
Not enough data
9.0
434
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.9
53
Not enough data
8.1
54
Not enough data
8.0
53
Not enough data
7.9
51
Access
Not enough data
8.2
379
|
Verified
Not enough data
8.3
394
|
Verified
Not enough data
8.6
426
Advanced Features
Not enough data
8.3
445
Not enough data
8.4
405
|
Verified
Not enough data
9.0
466
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
8.7
51
|
Verified
Not enough data
8.1
17
Features
Not enough data
8.8
55
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
53
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.2
49
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and RingEX are categorized as Call Center Infrastructure (CCI)
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Speech Analytics, Contact Center, Social Customer Service, Contact Center Workforce, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.4%
Information Technology and Services
7.8%
Hospital & Health Care
5.9%
Banking
5.5%
Security and Investigations
5.5%
Other
63.9%
Computer Software
9.5%
Insurance
5.3%
Information Technology and Services
5.2%
Financial Services
4.8%
Staffing and Recruiting
4.7%
Other
70.4%
Alternatives
Discussions
How do I listen to calls from the virtual office?
1 Comment
WG
If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
Official Response from RingEX
There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral...Read more
Is RingCentral good?
1 Comment
JM
We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which...Read more
Why don't you make it more user-friendly?
1 Comment
RC
Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit...Read more
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