--- title: 8x8 Contact Center Reviews meta\_title: '8x8 Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 257 reviews by the users' company size, role or industry to find out how 8x8 Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 257 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 8x8 Contact Center Reviews & Product Details Visit Website 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments * * * Product Website 8x8 Contact Center Seller [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) Discussions [8x8 Contact Center Community](https://www.g2.com/products/8x8-contact-center/discuss) Languages Supported German, English, French, Italian, Dutch, Spanish Solution Type All-in-One Overview by 8x8 Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) ## 8x8 Contact Center Integrations (33) What do users say about integrations? 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/22/2026 "Dashboard is Useful, But Overall Frustrations Prevail" 1/5 What do you like best about 8x8 Contact Center? The dashboard is very useful as it allows the customer service manager to quickly keep an eye on call volume and call trends. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? I really dislike 8x8 in general. There's nothing positive to say about it beyond 'well, it at least works for now.' Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 Contact Center solves the problem of not having another solution for our customer service phone setup. The dashboard is very useful for allowing the customer service manager to quickly monitor call volume and call trends. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12859881/official_response/edit) Dear Customer, We're glad the dashboard is providing your customer service manager with the visibility they need. We're sorry to hear the overall experience hasn't been more positive. That's not where we want you to be. We'd genuinely welcome the chance to connect and understand what's falling short so we can make it right. You can email us at reviews@8x8.com Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 4/23/2026 "Helpful, Responsive Support Team" 5/5 What do you like best about 8x8 Contact Center? Support team is helpful and responsive.. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Unclear scheduling and missed callbacks. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 helps us manage growing call volume by improving call routing and streamlining workflows. The updated phone tree reduces misrouted calls and saves time for our team. Their support makes it easier to implement and maintain system improvements as we scale. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12677875/official_response/edit) Dear Customer, So glad our support team is hitting the mark for you! Missed callbacks and unclear scheduling are frustrating — that's not the standard we hold ourselves to, and we'll work to improve that. Excited to keep supporting you as your call volumes grow! Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 4/21/2026 "Great Reporting and Supervisor Dashboard, but Permissions Feel Limited and Cluttered" 3.5/5 What do you like best about 8x8 Contact Center? I like the reporting features as well as the supervisor dashboard. I think that's the highlight of 8x8. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Too detailed and cluttered. Some limitations with the permissions and accesses. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Definitely an all-rounder for a contact center. Alongside, it makes it easier for the supervisors to monitor activity. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12663589/official_response/edit) Dear Customer, Thanks for the honest feedback! We're glad the reporting features and supervisor dashboard are standing out — giving supervisors real visibility is core to what we do. We hear you on the clutter and permissions, and we're always working to improve. Appreciate you sharing! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/6/2026 "Quick Agent Support and a Smooth Experience So Far" 5/5 What do you like best about 8x8 Contact Center? I really enjoyed how quickly an agent was available to assist me. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Honestly I found no downside just yet as I am pleased with the flow thus far Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? It helped me solve issues with my extension and call forwarding. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12764639/official_response/edit) Dear Customer, That's wonderful to hear — fast, effective support is exactly what we strive for! We're glad the experience has been smooth from start to finish and that your extension and call forwarding issues got resolved quickly. Thanks for sharing! Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 4/20/2026 "Easy to Use and Effective, but Inflexible Licensing and poorly thought out changes" 3/5 What do you like best about 8x8 Contact Center? The product is easy to use and gets the job done Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Lack of flexibility in key areas. All costs to develop extra features. inflexible licencing. Introduction of new features with lack of thought to security ot auditing Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Getting away from a previous supplier Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12654394/official_response/edit) Dear Customer, Thanks for the honest feedback! We're glad the product delivers on ease of use. Your points on flexibility, licensing, and security considerations with new features are taken seriously — this is exactly the kind of input that shapes our roadmap. Current UserValidated ReviewerIncentivizedSource: Seller invite MW Mary Kate W. Small-Business (50 or fewer emp.) 3/27/2026 "Responsive Support, Quick Issue Resolution" 4/5 What do you like best about 8x8 Contact Center? I really appreciated the patience of the representative and the concise way he explained things. Also, I was impressed by how I was connected almost immediately when I called the 8x8 Contact Center. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Nothing Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 Contact Center solved our multi-factor authentication issue, and their representative provided clear guidance on assisting users with logging in. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12554410/official_response/edit) Hi Mary, Thank you for the wonderful feedback! We're delighted our representative's patience and clear communication made a great impression, and that you were connected quickly. We're glad your multi-factor authentication issue was resolved smoothly. We appreciate your support! Validated ReviewerSource: Organic ![Tanya L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanya L.") TL Tanya L. Quality and Training Mid-Market (51-1000 emp.) 1/22/2026 "Great queue visibility, but terrible translation, clunky email, and frequent call drops" 1.5/5 What do you like best about 8x8 Contact Center? I like being able to see all of my queues and the number of calls holding in one screen. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? The translation is terrible and inaccurate. The email function is completely not user friendly and difficult to navigate and search. Calls drop often. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? Unfortunately, none. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12245587/official_response/edit) Hi Tanya, thank you for your honest review and we are sorry you are having a negative experience. If you want to discuss this further please contact us on reviews@8x8.com. Current UserValidated ReviewerIncentivizedSource: G2 invite RW Robert W. Owner/ Broker Small-Business (50 or fewer emp.) 8/22/2025 "Very Helpful and Easy to Use" 5/5 What do you like best about 8x8 Contact Center? The most helpful aspect has been the ease of use across our small insurance team. Whether on PC or Mac, the platform works seamlessly, and the ease of implementation made the transition simple from the start. It has all the features we need without being overwhelming, which allows our five person team to stay connected and serve clients effectively. For us, the biggest upsides are reliability and customer support. We’ve used 8x8 for over a year and haven’t had a single issue that required troubleshooting. The system is flexible, integrates smoothly with our workflow, and supports remote use without any issues. The frequency of use depends on the day for our office... but it hasn't failed us yet. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Honestly, we haven’t found much that is unhelpful. The system has been intuitive, and any updates or adjustments haven't effected us. For a small company like ours, the setup and ease of integration were easy. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 has solved our need for a simple, reliable way to manage client communication as a small insurance company. We have five employees, and we needed a platform that offered the right number of features without being overly complex... as we do have two of our employees over the age of 70... and change can be hard for them. The ease of use and ease of integration have allowed us to handle calls, messages, and customer inquiries efficiently across both PC and Mac's. It keeps our team connected while working remotely, and it gives us confidence that no client communication slips through the cracks. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-11584728/official_response/edit) Dear Robert, Thank you for your wonderful feedback! We're thrilled to hear that 8x8 Contact Center has streamlined communication for your small insurance team and supports seamless integration across different devices. It's great to know that our reliable service and customer support are meeting your needs effectively. We appreciate your trust in 8x8 as a key tool in maintaining efficient client communication. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 4/21/2026 "Powerful Integrations, Fast Performance, and Helpful Support" 5/5 What do you like best about 8x8 Contact Center? Integration possibilities, great performance, helpful support, and has AI features Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? Certain reporting capabilities or options aren't available Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? It is resolving the transparency with agents and patients while also highlighting KPIs Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12667651/official_response/edit) Dear Customer, Thank you for the great feedback! Seamless integrations, strong performance, and AI that actually helps — that's the 8x8 experience we're proud to deliver. Your feedback on reporting is noted and appreciated. Glad we're bringing more transparency and clarity to your team's KPIs! Current UserValidated ReviewerSource: Organic ![Jonny R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonny R.") JR Jonny R. 2/3/2026 "Transparent Communication, Quick Issue Resolution" 5/5 What do you like best about 8x8 Contact Center? I like the transparency in communication with 8x8 Contact Center. It feels like they are committed to solving issues, and I'm happy that my issue was finally resolved. I also found the initial setup to be very easy, which was great. Review collected by and hosted on G2.com. What do you dislike about 8x8 Contact Center? The issue could have been resolved quicker. Review collected by and hosted on G2.com. What problems is 8x8 Contact Center solving and how is that benefiting you? 8x8 Contact Center helps me add hold music, ensuring transparency in communication and solving my customer support issues effectively. Review collected by and hosted on G2.com. Show More Response from Alison Stewart of 8x8 Contact Center [Editedit](https://www.g2.com/survey_responses/8x8-contact-center-review-12305743/official_response/edit) Hi Jonny, thank you for your review! We’re thrilled that our easy setup and transparent communication helped resolve your support issues. We sincerely apologize that the resolution took longer than expected; we are continuously working to streamline our support process to ensure faster results for our customers. Validated ReviewerSource: Organic ## Questions about 8x8 Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/discussions/new) MB Myrna Brantley • Last activity over 6 years ago How do I listen to calls from the virtual office? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) GU Guest User What is 8x8 Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) [ View all Discussions ](https://www.g2.com/products/8x8-contact-center/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/8x8-contact-center/pricing) 8x8 Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,425) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-mitel) ##### ##### 8x8 Contact Center Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/8x8-contact-center/features) ## 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