# VirtualPBX Reviews **Vendor:** VirtualPBX **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 33 ## About VirtualPBX VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core products are VirtualPBX Business Phone Plans, VirtualText, and VirtualPBX Contact Center. VirtualPBX Business Phone Plans: This is a comprehensive VoIP phone system that provides professional-grade features for small and medium businesses. It allows users to manage their business calls from any device—whether it's a mobile phone, desktop, or traditional desk phone. Key features include an auto-attendant, customizable greetings, advanced call reporting, call recording, and seamless CRM integrations. The plans are designed to be flexible and scalable, providing businesses with the tools they need to stay connected and professional from anywhere. VirtualText: This is a standalone business text messaging service that enables organizations to streamline customer and team communication. VirtualText allows businesses to send and receive SMS and MMS messages using their existing business phone numbers. It offers a shared inbox for team collaboration, and powerful marketing features like automated messaging, drip campaigns, scheduled blasts, and contact segmentation. The service also integrates with popular CRMs and internal communication apps, helping businesses to manage conversations, send targeted messages, and stay compliant with industry regulations. VirtualPBX Contact Center: Designed for businesses with higher call volumes, the Contact Center solution provides advanced features to manage and optimize customer service operations. It includes everything from the Business Phone Plans, with added capabilities like Automatic Call Distribution (ACD) queues, live dashboards for real-time monitoring, and in-depth call analytics. The system allows for features like call tagging, callback options, and supervisor tools like "whisper" and "barge" to improve agent performance and customer experiences. The Contact Center is built to streamline workflows, providing robust integrations with CRMs to give agents the full context of every customer interaction. ## VirtualPBX Pros & Cons **What users like:** - Users commend the **exceptional customer support** of VirtualPBX, noting professionalism and helpfulness at every interaction. (3 reviews) - Users praise the **exceptional customer service** of VirtualPBX, highlighting professionalism and thorough support throughout their experience. (2 reviews) - Users value the **helpfulness of the support team** at VirtualPBX, consistently receiving excellent and attentive service. (2 reviews) - Users appreciate the **excellent customer service** of VirtualPBX, highlighting their thorough support and resolution assistance. (1 reviews) - Users value the **efficiency** of VirtualPBX, noting prompt setup and excellent service throughout their experience. (1 reviews) - Helpfulness (1 reviews) - Navigation Ease (1 reviews) - Quick Setup (1 reviews) - Users rave about the **excellent customer support** from VirtualPBX, making it superior to other VoIP services. (1 reviews) ## VirtualPBX Reviews ### 1. Reliable Communication with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Misael S. | Virtual Assistant and Real Time Adherence Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about VirtualPBX?** I love that VirtualPBX is reliable and has great customer support. Whenever I've had a problem, I've been able to reach out to them and get answers almost immediately. I also appreciate that it's very affordable, and it was easy to create an account and get their services. The initial setup was extremely easy. **What do you dislike about VirtualPBX?** Text messaging here. Sometimes I really do need to add and the most is very expensive, whereas I could use other options. That are not so interface friendly like Google Voice but it's free. **What problems is VirtualPBX solving and how is that benefiting you?** I use VirtualPBX to communicate efficiently with my US-based clients while overseas, solving communication issues and avoiding service disruptions from unreliable phone operators. ### 2. Feature-Rich Voicemail Options with Top-Notch Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about VirtualPBX?** The many options available with service like voicemail boxes, the call logs and the option of a recorded voicemail message or a personal one. The customer service team is top notch. Taylor Smith worked diligently with our IT personnel to remedy the outbound dropped call issue. **What do you dislike about VirtualPBX?** The only downfall is the cost of the program although it is competitive. **What problems is VirtualPBX solving and how is that benefiting you?** We lost our previous phone service and by recommendations of our IT rep they suggest Virtual PBX ### 3. Easy Setup and an Attentive, Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about VirtualPBX?** Easy setup excellent support team attentive to detail **What do you dislike about VirtualPBX?** Haven’t noticed any downside except my old analog phones had to be replaced **What problems is VirtualPBX solving and how is that benefiting you?** Replacing an old in house PBX that we had out grown ### 4. Best Company in Their Space—Virtualpbx Outshines the Competition **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about VirtualPBX?** The team that assisted me was Professional from start to finish. If you want best in class service Virtualpbx is the company to choose. My prior 17 years with Vonage was horrible. Rory, Justin, Ido and Raeven are excellent in their jobs and follow through on everything. I was up and running on my SMS/Porting as promised with help along the way. If anyone is looking for a new carrier Virtualpbx should be your choice. Thanks for your help I appreciate it!!! Bests, Eric F. Colorful Nails & Laser Albany, NY (I was not incentified for this review) I recognize great employees who care about their clients. **What do you dislike about VirtualPBX?** Nothing this company delivered as promised. **What problems is VirtualPBX solving and how is that benefiting you?** SMS and Voip ### 5. Excellent support and on top of everything **Rating:** 5.0/5.0 stars **Reviewed by:** Peabro C. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about VirtualPBX?** The customer support are top-notch can’t compare to other VOIP services. **What do you dislike about VirtualPBX?** None everything is pretty great. The support team is very helpful all throughout the process. **What problems is VirtualPBX solving and how is that benefiting you?** Calls and SMS to team and patients ### 6. Virtual PBX always has great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about VirtualPBX?** Every time I engage with customer service it is always excellent. They take the time to explain the situation and help me resolve it adequately. **What do you dislike about VirtualPBX?** I have nothing to say here. This section is not applicable to me. **What problems is VirtualPBX solving and how is that benefiting you?** Phone tree without requiring traditional hardware ### 7. Very cost-effective compared to T1 **Rating:** 4.5/5.0 stars **Reviewed by:** Bernard G. | Cloud Applications Consultant and Actor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about VirtualPBX?** The pricing is terrific and a great value. The per line cost compared to a T1 is about 30% less expensive **What do you dislike about VirtualPBX?** It took a little while to set up but after that it is fine. The line configuration was then easy to figure out. **Recommendations to others considering VirtualPBX:** I would recommend it for anyone using T1 lines **What problems is VirtualPBX solving and how is that benefiting you?** Cost effective communications is always a key requirement and goal for us. **Official Response from Charlie Galaviz:** > Hi Bernard, Glad to hear that you found our pricing to be a great value for your T1 lines! ### 8. Reliable, Excellent Customer Service, Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Frank S. | Founder/President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about VirtualPBX?** I've been a longtime customer of VirtualPBX. Their service is extremely reliable and the quality is excellent. I rarely have an issue with my phone service. The pricing is also reasonable, especially for small businesses like mine. Also, the are quite a ew features that are included with my account. **What do you dislike about VirtualPBX?** Nothing that I can think of offhand. I really haven't had any negative experiences. **What problems is VirtualPBX solving and how is that benefiting you?** I needed an affordable service that included music on-hold, extra lines that I can add for employees that work remotely, and the office hours features. Also, getting voicemails emailed to me saves me from calling in to listen to them, especially when I am traveling. I also really like that this service conveys a lighter level of professionalism for my business. ### 9. VirtualPBX is Reliable, Cost-effective and Has Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Randy H. | CEO SuperNaturally Well, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about VirtualPBX?** The support is excellent! Have been with them for many years, after having been with another service. **What do you dislike about VirtualPBX?** They had started to use offshore support which was OK, but not like the US team. Also, the fax component is average. Sending had problems. **What problems is VirtualPBX solving and how is that benefiting you?** You can look like a big business with the virtual pbx functions, even as a solopreneur. Not expensive, great value for the money. ### 10. Virtual PBX Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mark F. | Sales Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about VirtualPBX?** Incoming & outgoing business calls & faxes **What do you dislike about VirtualPBX?** Difficulty sending faxes which became harder **What problems is VirtualPBX solving and how is that benefiting you?** Continuing to receive spam faxes ### 11. Virtual PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo S. | Semi Retired, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2021 **What do you like best about VirtualPBX?** After using other services ,i concludes that i was paying to much for the services i need. **What do you dislike about VirtualPBX?** Well I've grown accustom to a actual person answering for me.its comforting to the clients. **What problems is VirtualPBX solving and how is that benefiting you?** 1st. It gives me control of my 800# 2nd. It reduces my cost 3rd. It allows me to call my clients back from the 800# which cuts down on missed calls ### 12. best customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about VirtualPBX?** I am pleased with the customer service that I have received with PBX. I have come upon some issues, but they have been very proactive in correcting them. Kathy Melendez and David have been amazing; they have been extremely helpful in making sure that my phone system is working correctly. **What do you dislike about VirtualPBX?** I was having some issues with my incoming and outbound texts that were not being received, but it seems that it has been corrected. Kathy created a sheet for me to make sure I do not loose any messages. **What problems is VirtualPBX solving and how is that benefiting you?** It has been convenient to have the soft app in my cell phone to use for my business number instead of carrying two different phones. PBX has been helpful for my new business. ### 13. Affordable & Full of Value **Rating:** 4.0/5.0 stars **Reviewed by:** Lloyd P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about VirtualPBX?** That you get unlimited calls, multiple virtual attendants & phone numbers **What do you dislike about VirtualPBX?** The user interface can be a bit better. It can be a bit more aesthetically pleasing too. **What problems is VirtualPBX solving and how is that benefiting you?** Business phone systems for multiple businesses all for 1 affordable price. **Official Response from Charlie Galaviz:** > Hi Lloyd, thanks for the feedback! I'll be sure to pass it to our team. ### 14. Great Phone System Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about VirtualPBX?** This is a great phone system for my business! Customer service is super helpful and really great. **What do you dislike about VirtualPBX?** The dashboard is not as user friendly as I would hope, but you get the hang of it. **What problems is VirtualPBX solving and how is that benefiting you?** Ability to answer mutiple phone lines with 1 system. ### 15. Simple Transition - Plenty of Help **Rating:** 4.5/5.0 stars **Reviewed by:** Stan Y. | VP of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2021 **What do you like best about VirtualPBX?** Creating the account and getting the incoming greetings up and running using the temp number made the transition a snap. I was very impressed with the attentiveness and effective communication when they ported our phone number in. All without any additional costs. Lets be honest - we like the fact that VirtualPBX is one-third the cost of what we had been using. **What do you dislike about VirtualPBX?** I wish it were easier to replace a recorded greeting file. It seems you have to upload a new file and re-link the recording into the correct spot on the tree, which makes fine-tuning the greeting segments a bit tedious. **What problems is VirtualPBX solving and how is that benefiting you?** No one has to answer the phone anymore! All the annoying automated calls just disappear. Important voice mail messages proactively arrive as an email - no need to check if any calls arrived. **Official Response from Charlie Galaviz:** > Hi Stan, Nothing makes us happier than hearing that you had a seamless transition to VirtualPBX while also lowering your overhead costs! Thanks for bringing the greeting recording suggestion to our attention. I'm going to pass this feedback to our team. ### 16. Great voip phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Isain S. | Auto glass repair service, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about VirtualPBX?** I like that it has great audio and connectivity **What do you dislike about VirtualPBX?** Mobile app does not have all features in dashboad. **What problems is VirtualPBX solving and how is that benefiting you?** Managing multiple phone numbers. **Official Response from Charlie Galaviz:** > Hi Isain, thanks for sharing this feedback. I'll be sure to share it with our team. ### 17. Outstanding service for the best price! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about VirtualPBX?** Customer service without a doubt. Everyone has been pleasant and fast. **What do you dislike about VirtualPBX?** Nothing, so far. Everyone has been quick to resolve every concern I've had. **What problems is VirtualPBX solving and how is that benefiting you?** My business needs have been beyond met with this service. On top of that, the customer service is top-notch. **Official Response from Charlie Galaviz:** > Thanks for sharing this feedback! We are so happy to hear that you've had a great experience with our support team. We look forward to serving your business's needs for many years to come. ### 18. Good for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Troy S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about VirtualPBX?** It was easy to install with the phones that we already had. It was very easy to talk to customer service whenever we had a problem. The hold music could be anything you wanted as long as it was on your computer. The online question and answer section of help was very good. Was able to use that instead of calling customer service all the time. **What do you dislike about VirtualPBX?** Some of the options were hard to execute. We could never transfer a call from one phone to another. It was always a problem that they tried to help on. We also we not able to make a phone to phone call. So the person answering the phone, would have to get up and go to the other office to ask a question. We did not have an auto attendant, so all the lines rang into the main phone and that had the voicemail. **Recommendations to others considering VirtualPBX:** They are a good company for the money. The customer service was very good and helped and a couple of problems we had. **What problems is VirtualPBX solving and how is that benefiting you?** We had no phones at the business, because we only had internet, no land lines. It works with the phones that we had, and PBX was able to get us up and running very swiftly. We were able to keep the phone number that we had and only had about 30 minutes of down time as they ported over our number to their system. ### 19. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about VirtualPBX?** The customer service. I've had a greaat experience with customer service whenever I have an issue or question about the system. **What do you dislike about VirtualPBX?** I get lost sometimes when the system changes around and tutorials online are outdated with the older console. I am liking the new system though, it just took awhile to figure my way around. **What problems is VirtualPBX solving and how is that benefiting you?** We have our company business line and emergency line set up with virtual pbx so the problem solved is being able to communicate with our clients. **Official Response from Charlie Galaviz:** > Thanks for your feedback! We truly appreciate having you as a customer. We want to make your life as easy as possible, so we’ll double-check our tutorials. ### 20. Excellent company to work with! The personal touch has been exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VirtualPBX?** The personal attention to even the most straightforward questions **What do you dislike about VirtualPBX?** Nothing at his point they have been excellent to work with. **Recommendations to others considering VirtualPBX:** A great company to work with and would highly recommend them. **What problems is VirtualPBX solving and how is that benefiting you?** They have solved all my business needs with wireless phone and fax. **Official Response from Charlie Galaviz:** > We are happy to hear that you appreciate our support team's personal touch. Thank you for sharing this feedback with our team! ### 21. I love there prices helped switching easy **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio D. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2021 **What do you like best about VirtualPBX?** I like there prices for additional phone numbers was very easy to setup **What do you dislike about VirtualPBX?** At this moment nothing my service works great. **What problems is VirtualPBX solving and how is that benefiting you?** I haven’t experience nothing at the moment the lady help me in the interview setup it up. **Official Response from Charlie Galaviz:** > Hi Antonio, We are so happy to hear that you had an easy setup and you were able to save a ton! Thank you for sharing this feedback! ### 22. Feature Rich & Affordable PBX for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan F. | Web Designer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about VirtualPBX?** The ability to set your business hours and configure different options during opening and closed hours. **What do you dislike about VirtualPBX?** As far as I'm aware, there is no way to tell (when having calls forward to your personal device) the caller id's phone number AND identify it as a business call. There is the option of just forwarding the caller id details but then I'm not sure if it is on my business line or personal line. **What problems is VirtualPBX solving and how is that benefiting you?** Having a toll-free number where my customers can reach me at times I designate through my cell-phone is amazing! I have the convenience I'm used to but the professional presentations clients expect. ### 23. Works but we do experience issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2019 **What do you like best about VirtualPBX?** I like that (as an administrator) I can log-in and adjust our phone system as needed. Easy to customize. **What do you dislike about VirtualPBX?** We seem to have problems often with VirtualPBX. Sometimes calls are routed incorrectly or out of sequence and sometimes an extension will be 'unavailable' to a caller when the extension is marked 'available'. We have also had trouble with calls routing to incorrect departments when a specific department is requested. Support gets our issues taken care of BUT they shouldn't happen as often as they do. **Recommendations to others considering VirtualPBX:** Do lots of research on your phone system! **What problems is VirtualPBX solving and how is that benefiting you?** Having a phone system that works properly is extremely important for any business. Using this system allows us to conduct business as 85% of our business begins with a phone call. ### 24. Transition from Console to Dash was TERRIBLE! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about VirtualPBX?** Have been with VirtualPBX a while using VConsole. Still learning Dash. Big learning curve from VConsole to Dash. **What do you dislike about VirtualPBX?** The transition was absolutely TERRIBLE!!!! Not a simple flip of the switch. Had to completely rebuild pbx and call routing. It was switched with notice but no help from tech until we called and asked for assistance. It took over a month to get kinks worked out of system with multiple phone calls to transition team member who ultimately was helpful but hard to get a hold of due to her knowledge. **What problems is VirtualPBX solving and how is that benefiting you?** toll free pbx system ### 25. All inclusive for a small business with great features for day to day calls! **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony N. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about VirtualPBX?** I love the customization that the VirtualPBX gives my company. Being able to set holiday schedules and special conditions when we have meetings makes it even more convenient. The teleconferencing option was a nice little add-on that we've actually ended up using quite a bit. **What do you dislike about VirtualPBX?** I wish they would expand their selection of acceptable phones, the higher end phones that we wanted weren't supported. **Recommendations to others considering VirtualPBX:** Great budget friendly VOIP service for small businesses. **What problems is VirtualPBX solving and how is that benefiting you?** We've been able to avoid missing a call when someone wasn't at their desk with the call chasing option. The auto attendant is amazing for routing out most of those pesky robo calls. ### 26. Egregious pricing update, terrible exchange of value **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about VirtualPBX?** I don't like much after their 10x price increase for a product with very little value. **What do you dislike about VirtualPBX?** I was a customer for 8 years before the company suddenly increased their prices from roughly $60/month to ~$600/month. We had been using the product simply as a virtual voicemail service and were happy to pay about $750 / year for very little. However, this new pricing scheme would amount to making our least important piece of technology (basically a VM spam filter) more expensive than all of our CRM, collaboration tools, and other technology combined. VirtualPBX is terrible...customers BEWARE. Also, if they keep their strong rating here for much longer, I have to believe it is because fully business is happening with the review site because this is simply egregious. **Recommendations to others considering VirtualPBX:** Stay away! **What problems is VirtualPBX solving and how is that benefiting you?** We have used the product as a voicemail box for spam calls, etc. However, they then raised the price an insane amount, the value prop went completely out the window. It is like paying the price of a Ferrari for a Toyota. ### 27. Communication made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about VirtualPBX?** VirtualPBX makes it easy for members on my team to communicate with each other! It is easy and quick to set up calls **What do you dislike about VirtualPBX?** Honestly kind of hard to learn and confusing at first. Especially had trouble with the mobile app. But customer service has been great and walks you through any issues you may encounter **What problems is VirtualPBX solving and how is that benefiting you?** it's great that you can reroute the calls to anywhere - as someone calls your office but you're not in your office ### 28. Linda F. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about VirtualPBX?** Linda was amazing and went above and beyond to assist me in addressing various issues. **What do you dislike about VirtualPBX?** I liked everything about my experience as Linda F. did everything to help me and make the process easy and pleasurable. I look forward to speaking to her personally next time I need assistance. She deserves a raise. **What problems is VirtualPBX solving and how is that benefiting you?** All my issues including adding numbers and setting up certain forwarding options were realized thanks to Linda F.! ### 29. It took time, but a long-standing problem has been fixed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2018 **What do you like best about VirtualPBX?** Working directly with one customer support individual **What do you dislike about VirtualPBX?** Unclear documentation -- really, it could be beter **Recommendations to others considering VirtualPBX:** If you're not getting through to customer support, give VPBX a bad review and you will be contacted immediately. It shouldn't have to be like this, but that has been my experience. **What problems is VirtualPBX solving and how is that benefiting you?** VirtualPBX provides the in-house phone system for our small business ### 30. Satisfied customer **Rating:** 4.0/5.0 stars **Reviewed by:** Felicia L. | President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about VirtualPBX?** The DASH interface is much better and easier to use that the original software. I also like the call forwarding. If I'm out of the office, the call is forwarded to my cell phone. The technical support is great, with the reps willing to troubleshoot any issues until it is resolved. **What do you dislike about VirtualPBX?** With the previous software, both my 800 and local numbers also served as a fax number. With DASH, I had to get a separate number. Incoming faxes are fine; outgoing requires a hard-to-remember email and limits attachments to one PDF (i.e., cannot fax a Word doc). **What problems is VirtualPBX solving and how is that benefiting you?** VirtualPBX gives my company a professional image. **Official Response from Charlie Galaviz:** > Hi Felicia, Thank you for reviewing us on G2 Crowd! We are very happy to hear that our updated interface is user-friendly and that you've had positive experiences with our Call Forwarding feature and customer support team. In regards to your suggestions about a separate phone number on Dash and outgoing faxing ease-of-use, thank you for bringing this to our attention. We are always looking for new ways to increase our customer satisfaction. If you have further feedback for our team or need support please contact support@virtualpbx.com. Have a great day! Charlie, Community Strategist at VirtualPBX ### 31. Great for small to medium business **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob J. C. | Principal, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2017 **What do you like best about VirtualPBX?** The opportunity to configure the system to serve our small business. We operate out of multiple offices, but need to be attentive too incoming calls as our appointment scheduling is imperative to our success. Group routing calls ensures every call gets answered how we have configured the system. **What do you dislike about VirtualPBX?** I would like to see Presence better integrated and use of feature keys on our polycom phones. **What problems is VirtualPBX solving and how is that benefiting you?** Call routing has helped us be most attentive to our clients, from initial contact to routing calls to the appropriate individuals in remote offices, corporate office, and even in the field. ### 32. Solid service, but support is a bit slow and price is too high. **Rating:** 1.5/5.0 stars **Reviewed by:** Cory G. | Director of Software Engineering, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2017 **What do you like best about VirtualPBX?** Fairly easy to setup and configure. ACD routing feature was simple enough to setup and administer. **What do you dislike about VirtualPBX?** Price was too high for what this service delivers, especially in light of competing platforms now available, namely from Amazon with the Amazon Connect service. Setting up recordings was expensive and took a long time. **Recommendations to others considering VirtualPBX:** Take a look at competitors. Amazon's Connect service is not a mature (yet) but delivers similar features at a fraction of the cost. **What problems is VirtualPBX solving and how is that benefiting you?** ACD routing for company and delivering calls to users phones without having to setup individual VOIP phones. **Official Response from Charlie Galaviz:** > Hi Cory, We understand the importance of providing an affordable Business Phone System without sacrificing quality, capability or support. That is why we recently unveiled a new line of Dash Plans and pricing. Our Dash Basic Plan is our most economical offering and is currently priced at $10.39/user per month to celebrate our 20th anniversary. If you do a quick price comparison online you will find that we lead the industry in advanced features, and affordability Lastly, we are committed to earning back your trust in us. If you ever decide to come back to VirtualPBX, we will welcome you with open arms. Feel free to contact us at any time at info@VirtualPBX.com. Charlie, Community Strategist at VirtualPBX ### 33. Not on par with other providers. **Rating:** 0.0/5.0 stars **Reviewed by:** Buddy M. | Cyber Defense Specialist / CEO, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2017 **What do you like best about VirtualPBX?** They have good intentions and have tried to build the app for mobile communication. **What do you dislike about VirtualPBX?** The app doesn't really work. RingCentral completely stomps VirtualPBX in the dirt with comms. The pricing is very similar as well. **Recommendations to others considering VirtualPBX:** I wouldn't buy this, I would probably go with RingCentral or another provider until they get there stuff sorted out. **What problems is VirtualPBX solving and how is that benefiting you?** We we're trying to get a solution for office and on the go but VirtualPBX fell short. We didn't benefit from the app, it was hard to get it to work and drained battery. **Official Response from Charlie Galaviz:** > Hi Buddy, Sorry to hear that your experience with VirtualPBX was less than pleasant. I've spoken with our technical staff about your Softphone App registration issues and it's likely the problem occurred due to a technical issue with your network. Our Softphone App works in conjunction with your network/wifi, therefore if there is a network issue, that would affect the Softphone App's ability to function properly. We always aim to provide guidance when helping customers address network issues, but unfortunately, some issues are outside our realm of control. Feel free to contact info@VirtualPBX.com if you have any further questions or feedback for our team. Have a great day! Charlie, Community Strategist at VirtualPBX ## VirtualPBX Discussions - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) - [View VirtualPBX pricing details and edition comparison](https://www.g2.com/products/virtualpbx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A29%3A42+-0500&secure%5Bsession_id%5D=a7f07967-d6ef-4291-b80e-66a186d90507&secure%5Btoken%5D=5f9592f840bef7d1f33e91a5a2aabf1afab70c112395b2968a4b5c4b44ad3a37&format=llm_user) ## VirtualPBX Features **Channels** - Voice **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top VirtualPBX Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,382 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (428 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,320 reviews)