--- title: VirtualPBX Reviews meta_title: 'VirtualPBX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 36 reviews by the users' company size, role or industry to find out how VirtualPBX works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 36 scale: '5' date_modified: '2026-11-11' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

VirtualPBX Reviews & Product Details

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Pricing

Pricing provided by VirtualPBX.

Smarter Voice

$15.00
Per User Per Month
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User Insights

Average based on 36 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Month

VirtualPBX Integrations

(11)
Integration information sourced from real user reviews.
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VirtualPBX Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is VirtualPBX, and what problem is it built to solve?

VirtualPBX provides business communication solutions focused on cloud-based VoIP and hosted PBX services. It addresses organizational communication needs through business phone systems, video conferencing, and team messaging.

What languages does VirtualPBX support?

VirtualPBX supports 1 language: English.

What company sizes and industries is VirtualPBX the best fit for?

Small businesses with 50 or fewer employees are the clearest fit in positive customer experiences. Those experiences span multiple industries rather than pointing to one narrow vertical.

What customer support options does VirtualPBX provide, and how do users find the overall support experience?

VirtualPBX provides support by phone, chat, and email/help desk. Users describe the support as attentive and helpful in resolving setup and service issues, though some experiences include delays or the need for follow-up.

VirtualPBX Reviews (36)

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Reviews

VirtualPBX Reviews (36)

View 1 Video Reviews
4.3
36 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Ed D.
ED
Ed D.
Investment Advisor Representative and Chief Compliance Officer
Small-Business (50 or fewer emp.)
"Excellent, Knowledgeable Service That Anticipates Problems"
4.5/5
What do you like best about VirtualPBX?

Excellent service, Jay was knowledgeable and helpful. he did what he said he would do when he said he would do it. he even anticipated a problem that I had created before I knew it would be a problem. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

It was a little tough to get started but it got better with some time. Review collected by and hosted on G2.com.

Vernon D.
VD
Vernon D.
Insurance Broker
Small-Business (50 or fewer emp.)
"VirtualPBX: Essential for Solopreneurs, Easy Call Management"
5/5
What do you like best about VirtualPBX?

I love VirtualPBX because it separates my personal phone from my business calls, which is incredibly helpful for me. I also love the features of the voicemail, especially being able to check them through my email. I've loved VirtualPBX from day one, and it has greatly contributed to the growth of our business. The setup has a learning curve, but once it's figured out, it's a great feature to have, especially for a growing business. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

Every now and then, I have a drop in service because the phone is not verified. Also, there's a learning curve to the setup. Review collected by and hosted on G2.com.

Misael S.
MS
Misael S.
Virtual Assistant and Real Time Adherence Specialist
Small-Business (50 or fewer emp.)
"Reliable Communication with Stellar Support"
5/5
What do you like best about VirtualPBX?

I love that VirtualPBX is reliable and has great customer support. Whenever I've had a problem, I've been able to reach out to them and get answers almost immediately. I also appreciate that it's very affordable, and it was easy to create an account and get their services. The initial setup was extremely easy. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

Text messaging here. Sometimes I really do need to add and the most is very expensive, whereas I could use other options. That are not so interface friendly like Google Voice but it's free. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Feature-Rich Voicemail Options with Top-Notch Customer Service"
4.5/5
What do you like best about VirtualPBX?

The many options available with service like voicemail boxes, the call logs and the option of a recorded voicemail message or a personal one. The customer service team is top notch. Taylor Smith worked diligently with our IT personnel to remedy the outbound dropped call issue. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

The only downfall is the cost of the program although it is competitive. Review collected by and hosted on G2.com.

Verified User in Real Estate
CR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Easy Setup and an Attentive, Excellent Support Team"
5/5
What do you like best about VirtualPBX?

Easy setup excellent support team attentive to detail Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

Haven’t noticed any downside except my old analog phones had to be replaced Review collected by and hosted on G2.com.

EF
Eric F.
Owner
Small-Business (50 or fewer emp.)
"Best Company in Their Space—Virtualpbx Outshines the Competition"
5/5
What do you like best about VirtualPBX?

The team that assisted me was Professional from start to finish. If you want best in class service Virtualpbx is the company to choose. My prior 17 years with Vonage was horrible. Rory, Justin, Ido and Raeven are excellent in their jobs and follow through on everything. I was up and running on my SMS/Porting as promised with help along the way.

If anyone is looking for a new carrier Virtualpbx should be your choice. Thanks for your help I appreciate it!!!

Bests,

Eric F.

Colorful Nails & Laser

Albany, NY

(I was not incentified for this review) I recognize great employees who care about their clients. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

Nothing this company delivered as promised. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Timely, Complete Chats When You Need Them"
4.5/5
What do you like best about VirtualPBX?

Chats with are timely and complete, when needed - BEST EXPERIENCE with JAY!!!! Patient and knowledgeable Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

a bit cumbersome and not intuitive with needs Review collected by and hosted on G2.com.

Peabro C.
PC
Peabro C.
Physical Therapist
Small-Business (50 or fewer emp.)
"Excellent support and on top of everything"
5/5
What do you like best about VirtualPBX?

The customer support are top-notch can’t compare to other VOIP services. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

None everything is pretty great. The support team is very helpful all throughout the process. Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Virtual PBX always has great customer service!"
5/5
What do you like best about VirtualPBX?

Every time I engage with customer service it is always excellent. They take the time to explain the situation and help me resolve it adequately. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

I have nothing to say here. This section is not applicable to me. Review collected by and hosted on G2.com.

Bernard G.
BG
Bernard G.
Cloud Applications Consultant and Actor
Small-Business (50 or fewer emp.)
Originally submitted 8/10/2021
"Very cost-effective compared to T1"
4.5/5
What do you like best about VirtualPBX?

The pricing is terrific and a great value. The per line cost compared to a T1 is about 30% less expensive Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

It took a little while to set up but after that it is fine. The line configuration was then easy to figure out. Review collected by and hosted on G2.com.

Response from Charlie Galaviz of VirtualPBX

Hi Bernard, Glad to hear that you found our pricing to be a great value for your T1 lines!

Pricing Options

Pricing provided by VirtualPBX.

Smarter Voice

$15.00
Per User Per Month
View More Pricing Information
VirtualPBX Features
Phone Calls
Desk-to-Desk Calls
Hold Music
Automated Attendants
VOiP Number
Categories on G2
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