Top Free Social Customer Service Software

Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered sup

AB

1- The best software for integrations with other clients (example: JIRA, Salesforce) along with the automation features. 2 - The mobile app helps... Read review

BB

This is one of the best authentic customer service software in my opinion. It also include a free trial. Whatever, this platform has a easy setup... Read review

Provide a great customer support experience with Zoho Desk. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Desk is a flexible, Cloud-based help desk support software with Contextual AI that allows you to provide the support experience your customers deserve.

BB

It is easy to get started creating an organization and setting up a helpdesk. The system has many features and integration points. The price... Read review

KM

easy set up and nice look and feel. nice gui Read review

It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like F

CR

Zendesk has been a great addition to our contact center. We have been using it for over three years and it has grown with us as our company has... Read review

TB

We are early users of Zendesk Support so we have not had time to fully vet all the features. We selected Zendesk because it gives us the ability to... Read review

Sprout Social’s all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

JH

We love using the Smart Inbox feature! It allows us to closely monitor all messages and comments in one location. And having multiple campuses and... Read review

ZM

The user experience is well designed, adding additional profiles is a snap, and the interface and speed far outstrips every competitor I've ever... Read review

LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center,

CS

Overall ease of daily use, Our initial set up was simple, quick, and efficient. The Live Agent team Had us up and running in no time at all. The... Read review

AC

The ability to add and change tags makes working as a team during lock down and at home a lot easier Read review

Front powers the heart of business — the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com.

Clarabridge Engage, formerly CX Social, enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using Clarabridge’s best-in-class text analytics engine. With Engage, companies can leverage a single solution to read and respond t

JH

The reporting and analytics platform were great with accessing key metrics and making it relate to specific campaigns. Read review

AT

It's very user friendly management software for social media with more than expected features in it. Read review

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in

Today’s customers want faster, more responsive service across every channel on any device & they want it now. Salesforce Service Cloud helps small businesses scale & grow while building loyalty with every customer interaction. It helps deliver a smarter, more personal customer experience on a flexible, complete service platform. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Co

Changing the way the world builds software, one organization at a time. The Pega Platform powers digital transformation by unifying leading artificial intelligence, intelligent automation, and customer engagement capabilities. Building an app, whether it’s simple or complex, shouldn’t be a struggle. Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Experience the simplicity and power of the Pega Platform today: https://

Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS. Over 10,000 SMEs and leading businesses around the world such as Lufthansa, Porsche and more are creating long-term customer relationships with Userlike. Benefits: - Generate leads like never before. Your most valuable leads are the people who already reach out to you. Userlike is a

eclincher platform is built for companies who are looking for an intuitive yet powerful solution to manage their brand reach, reputation and growth online. Popular features include: suggested content & free media assets, live inbox to interact across all channels / message types, post editing, scheduler & visual calendar, post boost, monitoring with live feeds, smart queues & auto posting, analytics & reports, team collaboration & workflows, mobile app. And, a 24/7 support th

EL

The community management piece and the ability to have everything you need for organic social under one roof. For the price, this gives you... Read review

PG

It is very simple to use yet very comprehensive at the same time.You can schedule your post, review them, you can inspect your competitors. I... Read review

NapoleonCat is a social customer care and marketing solution. It enables agencies, marketers and business owners to: - manage multiple social media channels - automate customer service - analyze marketing results - monitor and benchmark against competitors - collaborate within teams - automate reporting processes NapoleonCat currently integrates with Facebook, Messenger, Twitter, Instagram, LinkedIn, YouTube, and Pinterest. NapoleonCat.com was founded in December 2011 by Grzegorz Berezo

Statusbrew is a Social Media Management platform that enables everyone to discover and engage with their audiences. Trusted by over 16 million users worldwide, Statusbrew bridges the gap between businesses and customers while making it convenient for Enterprises, Agencies, SMBs & Individuals of every scale to be most efficient with their Social Media Management. Stay in full control of all your social profiles on Twitter, Instagram, Facebook and LinkedIn with the complete suite of Social Me

SS

Checking analytics of social media is easier than ever before. I really like how all the likes, comments, mentions or impressions for each post on... Read review

SS

Statusbrew is the best social media suite for me. Earlier, it used to take me days to schedule all of the social content for the multiple brands I... Read review

Customer Support & Helpdesk software used by 500+ businesses daily. Specifically designed for high-volume, high-growth businesses that want to grow customer service, without hiring more agents. Are your ticket volumes increasing and you don't want to hire more agents? Over 500+ Shopify stores have switched to Richpanel to scale their customer service. Customers have migrated from Zendesk, Gorgias, Live Chat, Helpscout & Freshdesk. What can you do with Richpanel? 1. Resolve up to 50%

MC

The team at Richpanel are super talented and helpful. They completely understand the challenges of an SME and work with you to deliver a successful... Read review

HM

From the product: Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve... Read review

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customers lifecycle experience for potential customers, generate more qualified leads, enhance customers help, improve customers satisf

FY

Crisp is the center of our sales and support teams. All phone calls come in transcribed real time, sms messages, emails, and chats from our... Read review

DL

Used on two distinct companies, what I really like in Crisp is the level of reliability of the service, the overall interface & interface speed,... Read review

Browser-based software solution for customer communication via the most popular messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Viber and Telegram. With our platform, you can resolve incoming customer inquiries over one central platform with an intuitive interface and automation options. Start reducing support costs, raise productivity, and increase your customer satisfaction.

Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type. https://www.sentiment.io

Bold360 is the ultimate customer engagement solution delivering personalized interactions and the fastest time-to-value. Leveraging the power of AI, Bold360 helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human. For

TB

Bold360 provides both a downloadable desktop version in Boldchat which is their old platform and an online-based login where agents and supervisors... Read review

RM

This is software that really facilitates the location and tracking of chats which include information about customer inquiry, personal details,... Read review

Awario is a social media & web monitoring tool that will help you track brand mentions, monitor competitors, find sales opportunities and influencers, and engage with your audience online.

JY

Unique and different from Hootsuite, etc. - specifically geared toward mention management. Read review

KL

Awario has great analytics - it shows mentions' locations, languages, sources, etc. It's easy to filter out unnecessary authors. In the end you... Read review

UseResponse is a powerful Customer Service Suite that combines the functionality of omnichannel support ticketing center, feedback community forum, live chat with messengers, and knowledge base. UseResponse helps companies to empower their customer service by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system can be used as SaaS & self-hosted solution with open code.

GL

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to... Read review

LA

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to... Read review

ZoomSphere is a social media management platform that helps 7000+ customers across the world manage all their social media interactions including social listening, publishing and reporting. According to the vendor, ZoomSphere has been created keeping medium and scaling teams in mind making it super collaborative to use. One of the USP's of ZoomSphere is that we do not require headcounts on how many users you have or how many profiles you connect or how many likes and followers you have on your

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals a

BP

I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by... Read review

CW

I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the... Read review

5pillows is a web app to communicate with your customers through email and social media.

IMIchat is an AI-powered digital customer service software that consolidates the power of Omni-channel real-time agent chat, proactive customer communication & automated self-service to deliver exceptional customer care to your customers. IMIchat is a cloud based software that can be accessed by agents using a standard browser – without the need to install any software or plugin. It offers role based access control and has two key interfaces (Customer care console & Administrator consol

Inbenta, a global leader in artificial intelligence, utilizes patented natural language processing technology to provide a highly accurate search solution for customer support, e-commerce and chatbots. Inbenta's semantic search engine understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords, leading to improved customer satisfaction, lower support costs and stronger ROI. The result: industry-leading 90%+ self-service rates.

NobelBiz’s OMNI+ software is a trailblazing solution for the Contact Center Industry. Thanks to its numerous functionalities, the software can be used by a large array of Contact Centers, all offers being tailored on the specific needs of customers. NobelBiz’s OMNI+ offers the following features: • Social Media integration for all popular channels (Facebook, Twitter, WhatsApp). • Support for all text-based platforms from web chat, email, and sms. • Complete voice solutio

Pubble is a messaging platform that simplifies how teams interact with their customers.

Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence-based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.

Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (including email, calls, the customer portal, chat, and social media) by automatically transforming them into cases in its case management tool, linking to related CRM contacts, and correspondence, notes, projects and other related objects. This provides support agents with a comprehensive history of the

MD

What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which... Read review