Statusbrew Reviews & Product Details

The richness of analytics will enable us to determine precisely what features of the game and characters our fans are the most enthusiastic about. We are able to follow high activity periods of release of new content or announcements, and we have a clear response on what our players are excited about. The sentiment analysis assists us in the understanding of response to various updates which is priceless. Monitoring conversations and hash tags across platforms through a single dashboard is a feature that saves our team a lot of time. It will convert social conversations into data that is easily digestible and available to our development and marketing teams. Review collected by and hosted on G2.com.

There was a slight fine-tuning of the initial configuration of custom tracking of very niche terms community-specific. Review collected by and hosted on G2.com.

Its easy-to-use interface and strong teamwork capabilities have become a hit within our customer-facing organisations. We especially appreciate the fact that we can allocate conversations, leave internal notes, and solve tickets and never leave the dashboard. It has incorporated all our social channels seamlessly; as a result, it is used as a single source of truth in all the interactions with users. The sentiment analysis feature allows us to discover and rank users who can possibly require additional attention or support. It promotes the real collaborative atmosphere between support and community management. Review collected by and hosted on G2.com.

No major disadvantages to note about it, it has served our purpose to the latter. Review collected by and hosted on G2.com.

This platform is extremely powerful in managing the high pace and heavy traffic of our social media communications. Being able to filter and prioritise mentions fast depending on keywords and sentiment has been a savoir in promotion campaigns. The team will be able to serve and respond to customer requests, comments, and even emergency problems with impressive speed and precision by working in a co-operative manner. The automation guidelines have enabled us to be able to recognise frequently asked questions immediately giving our agents more time to attend to more complicated issues. It has now turned into an unavoidable part of our social media command centre. Review collected by and hosted on G2.com.

The more advanced features of the reporting were a minor learning curve on our part, although the customer support staff was very supportive in helping us get up to speed. Review collected by and hosted on G2.com.

The capability of consolidating all our social media discussions on one clean dashboard has been groundbreaking to our support department. It is now easy to keep up with the references and queries in other media without skipping a beat. The intelligent routing capabilities will guarantee that the requests by guests and hosts are promptly forwarded to the appropriate specialised team in order to address it at a faster rate. The shared inbox has been very useful in enhancing our communication within the organisation and we have been able to tag and make personal notes in the inbox without any inconvenience. It has actually made our work processes much smoother and has made our service to customers much better. Review collected by and hosted on G2.com.

Our first implementation and integration was a dedicated effort to fit into our complex workflow but the long term benefits have well compensated this original investment. Review collected by and hosted on G2.com.

Unified inbox has made our response process to be very smooth and we can respond to any sustainability and product inquiries on various platforms without a hitch. We like the convenience of putting certain customer matters in the hands of our product experts with which they make expert follow-ups. The skill to keep a steady, brand-relevant tone of communication throughout all communication has proven priceless. Review collected by and hosted on G2.com.

There was a little homework that we needed to do to label and subdivide our various kinds of inquiries with our first setup. Review collected by and hosted on G2.com.

Statusbrew has been instrumental in helping us understand our audience's preferences. We are now able to determine which regions respond best to specific coffee origins, and we can track how our educational content performs. The ability to schedule posts across different time zones ensures we remain connected with our subscribers at all times. This provides us with valuable insights into what drives conversations and sharing, allowing us to refine our content strategy with confidence. Review collected by and hosted on G2.com.

Setting up our global channels for the first time took a while, but the effort was definitely worthwhile. Review collected by and hosted on G2.com.

Statusbrew is an essential part of our business, allowing us to provide personalized and compassionate customer care for every custom order. The unified inbox ensures that we never overlook a heartfelt message or an important inquiry about our company, which significantly strengthens the trust our customers have in us. With social listening, we can quickly discover and share the touching and emotional stories our customers post, turning their happiness into our most effective form of advertisement. The scheduling feature makes it easy for us to run campaigns during holidays and collaborate with our charity partner seamlessly. In many ways, Statusbrew truly feels like an extension of our caring team. Review collected by and hosted on G2.com.

It would need some preliminary time to prepare the optimal workflow and tags to our needs, but it was worth the money. Review collected by and hosted on G2.com.

Being able to schedule all our announcements across multiple platforms from a single dashboard saves us an incredible amount of time each week. Even more importantly, the social listening feature serves as an early-warning system for public works concerns. It enables us to spot reports of issues like localized power flickers or clogged storm drains from citizen posts before these problems are reported through the city's official channels, which allows us to respond more quickly. Review collected by and hosted on G2.com.

The sentiment analysis is sometimes too binary for complex citizen complaints, but the data is still useful at a high level. Review collected by and hosted on G2.com.

The Unified Inbox makes sure that we never miss a client inquiry on Instagram or Facebook, which has significantly enhanced both our response time and the quality of our customer service. In addition, the listening feature allows us to discover and share beautiful, untagged guest photos. This gives us a steady flow of genuine marketing content that we know connects with our audience, as shown by the engagement analytics. Review collected by and hosted on G2.com.

The monthly cost felt like a stretch at first, but the ROI was quickly clear Review collected by and hosted on G2.com.

The best part is the inbox. Before, we were constantly jumping between Instagram DMs, Facebook comments, and our reviews. It was hectic, and we lived in fear of missing something important. Now, every conversation comes into one simple dashboard. It’s so much easier to ensure a guest asking about pillow types or a couple celebrating an anniversary gets a quick, personal reply that makes them feel special. We’ve also fallen in love with the analytics. It finally showed us which of our posts like those showcasing our rooftop views or behind the scenes in the kitchen actually inspire people to book a stay, so we can stop guessing and post what truly works. Review collected by and hosted on G2.com.

took our small team a couple of days to fully get the hang of the workflow and assignment features, but it was well worth that initial time investment. Review collected by and hosted on G2.com.