# The Top 20 Easiest To Use Social Customer Service Software See the top Social Customer Service Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Social+Customer+Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Social+Customer+Service+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Social+Customer+Service+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Social+Customer+Service+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use%0aSee+the+top+Social+Customer+Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Social+Customer+Service+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use%0aSee+the+top+Social+Customer+Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Social Customer Service Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Social+Customer+Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Social+Customer+Service+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Social+Customer+Service+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Social+Customer+Service+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use%0aSee+the+top+Social+Customer+Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Social+Customer+Service+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Deasiest_to_use%0aSee+the+top+Social+Customer+Service+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Gladly](#) #1 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly")](/products/gladly/reviews) [Gladly](/products/gladly/reviews) 9.4 [Expand/Collapse Gladly](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 8.8 9.2 Ease of Use Average: 9.0 9.7 Meets Requirements Average: 9.0 9.4 Customer Segment Breakdown Small Business 22% Mid Market 61% Enterprise 17% [Expand/Collapse Missive](#) #2 [![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive")](/products/missive/reviews) [Missive](/products/missive/reviews) 9.3 [Expand/Collapse Missive](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 8.8 8.9 Ease of Use Average: 9.0 9.0 Meets Requirements Average: 9.0 9.2 Customer Segment Breakdown Small Business 88% Mid Market 12% Enterprise 0% [Expand/Collapse Reputation](#) #3 [![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation")](/products/reputation/reviews) [Reputation](/products/reputation/reviews) 9.1 [Expand/Collapse Reputation](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 8.8 9.1 Ease of Use Average: 9.0 9.2 Meets Requirements Average: 9.0 9.3 Customer Segment Breakdown Small Business 29% Mid Market 46% Enterprise 25% [Expand/Collapse Wati](#) #4 [![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")](/products/wati/reviews) [Wati](/products/wati/reviews) 9.0 [Expand/Collapse Wati](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 8.8 9.2 Ease of Use Average: 9.0 9.1 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 77% Mid Market 21% Enterprise 2% [Expand/Collapse Sprout Social](#) #5 [![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg "Sprout Social")](/products/sprout-social/reviews) [Sprout Social](/products/sprout-social/reviews) 9.0 [Expand/Collapse Sprout Social](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 8.8 8.9 Ease of Use Average: 9.0 8.9 Meets Requirements Average: 9.0 8.7 Customer Segment Breakdown Small Business 45% Mid Market 38% Enterprise 17% [Expand/Collapse Zendesk for Customer Service](#) #6 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews) 8.9 [Expand/Collapse Zendesk for Customer Service](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 8.8 8.6 Ease of Use Average: 9.0 8.7 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 41% Mid Market 46% Enterprise 14% [Expand/Collapse Freshdesk](#) #7 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews) 8.8 [Expand/Collapse Freshdesk](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 8.8 8.5 Ease of Use Average: 9.0 8.7 Meets Requirements Average: 9.0 8.5 Customer Segment Breakdown Small Business 49% Mid Market 40% Enterprise 12% [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #8 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)")](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) 8.8 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 8.8 8.4 Ease of Use Average: 9.0 8.6 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse Kustomer](#) #9 [![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer")](/products/kustomer/reviews) [Kustomer](/products/kustomer/reviews) 8.7 [Expand/Collapse Kustomer](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 8.8 8.6 Ease of Use Average: 9.0 9.2 Meets Requirements Average: 9.0 8.9 Customer Segment Breakdown Small Business 22% Mid Market 66% Enterprise 12% [Expand/Collapse Kapture CX](#) #10 [![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX")](/products/kapture-cx/reviews) [Kapture CX](/products/kapture-cx/reviews) 8.6 [Expand/Collapse Kapture CX](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.8 7.9 Ease of Use Average: 9.0 9.3 Meets Requirements Average: 9.0 9.3 Customer Segment Breakdown Small Business 29% Mid Market 56% Enterprise 15% [Expand/Collapse LiveAgent](#) #11 [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](/products/liveagent/reviews) [LiveAgent](/products/liveagent/reviews) 8.6 [Expand/Collapse LiveAgent](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.8 9.5 Ease of Use Average: 9.0 9.4 Meets Requirements Average: 9.0 9.3 Customer Segment Breakdown Small Business 67% Mid Market 23% Enterprise 10% [Expand/Collapse Tidio](#) #12 [![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")](/products/tidio/reviews) [Tidio](/products/tidio/reviews) 8.6 [Expand/Collapse Tidio](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.8 9.4 Ease of Use Average: 9.0 9.3 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 90% Mid Market 9% Enterprise 1% [Expand/Collapse Gorgias](#) #13 [![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias")](/products/gorgias/reviews) [Gorgias](/products/gorgias/reviews) 8.6 [Expand/Collapse Gorgias](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.8 9.1 Ease of Use Average: 9.0 8.9 Meets Requirements Average: 9.0 9.0 Customer Segment Breakdown Small Business 81% Mid Market 18% Enterprise 1% [Expand/Collapse Jotform AI Agents](#) #14 [![Jotform AI Agents](https://images.g2crowd.com/uploads/product/hd_favicon/38bee344e83c3b4f4564a1d2186ed5e3/jotform-ai-agents.svg "Jotform AI Agents")](/products/jotform-ai-agents/reviews) [Jotform AI Agents](/products/jotform-ai-agents/reviews) 8.6 [Expand/Collapse Jotform AI Agents](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 8.8 8.8 Ease of Use Average: 9.0 9.0 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 85% Mid Market 13% Enterprise 2% [Expand/Collapse Helpwise](#) #15 [![Helpwise](https://images.g2crowd.com/uploads/product/hd_favicon/b1f3e3ece0a18d1591488030bb6e2b0a/helpwise.svg "Helpwise")](/products/helpwise/reviews) [Helpwise](/products/helpwise/reviews) 8.5 [Expand/Collapse Helpwise](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 8.8 9.4 Ease of Use Average: 9.0 9.6 Meets Requirements Average: 9.0 9.6 Customer Segment Breakdown Small Business 90% Mid Market 10% [Expand/Collapse Fin](#) #16 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")](/products/fin/reviews) [Fin](/products/fin/reviews) 8.5 [Expand/Collapse Fin](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 8.8 8.7 Ease of Use Average: 9.0 9.0 Meets Requirements Average: 9.0 9.0 Customer Segment Breakdown Small Business 58% Mid Market 38% Enterprise 5% [Expand/Collapse Genesys Cloud CX](#) #17 [![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")](/products/genesys-cloud-cx/reviews) [Genesys Cloud CX](/products/genesys-cloud-cx/reviews) 8.5 [Expand/Collapse Genesys Cloud CX](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 8.8 9.4 Ease of Use Average: 9.0 8.9 Meets Requirements Average: 9.0 9.2 Customer Segment Breakdown Small Business 14% Mid Market 45% Enterprise 40% [Expand/Collapse Sprinklr Service](#) #18 [![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service")](/products/sprinklr-service/reviews) [Sprinklr Service](/products/sprinklr-service/reviews) 8.5 [Expand/Collapse Sprinklr Service](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 8.8 8.1 Ease of Use Average: 9.0 8.2 Meets Requirements Average: 9.0 8.5 Customer Segment Breakdown Small Business 29% Mid Market 31% Enterprise 41% [Expand/Collapse Zoho Desk](#) #19 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews) 8.5 [Expand/Collapse Zoho Desk](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 8.8 8.4 Ease of Use Average: 9.0 8.6 Meets Requirements Average: 9.0 8.7 Customer Segment Breakdown Small Business 73% Mid Market 23% Enterprise 3% [Expand/Collapse Front](#) #20 [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](/products/front/reviews) [Front](/products/front/reviews) 8.5 [Expand/Collapse Front](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 8.8 8.2 Ease of Use Average: 9.0 9.1 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 48% Mid Market 42% Enterprise 10%