The Top 20 Social Customer Service Software

Check out this list of the top Social Customer Service Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Sprout Social

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Marketing and Advertising

59%

Non-Profit Organization Management

16%

Retail

13%

Higher Education

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 8.5

9.1

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 8.3

9.0

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

33%

Health, Wellness and Fitness

22%

Consumer Services

22%

Government Administration

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 8.5

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

10.0

Reputation

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

45%

Real Estate

33%

Hospital & Health Care

16%

Commercial Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 8.5

9.4

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.3

9.1

Missive

Overall Satisfaction Score

Top Industries of Reviewers:

Leisure, Travel & Tourism

40%

Construction

31%

Printing

17%

Accounting

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 8.5

9.6

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.3

9.1

Statusbrew

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

59%

Computer Software

24%

Automotive

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 8.5

9.8

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 8.3

9.5

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

40%

Consumer Services

30%

Consumer Goods

15%

Furniture

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 8.5

9.3

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.3

9.3

Zendesk for Customer Service - AC

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

28%

Retail

24%

Financial Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 8.5

9.2

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 8.3

9.0

Helpwise

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

47%

Computer Software

18%

Consumer Goods

18%

Hospital & Health Care

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 8.5

9.8

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.3

9.5

LiveAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Marketing and Advertising

24%

Retail

21%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 8.5

9.2

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.3

9.3

#10

Zowie

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

44%

Consumer Goods

22%

Legal Services

22%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 8.5

9.7

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.3

9.7

#11

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Computer Software

27%

Retail

18%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 8.5

8.8

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 8.3

8.7

#12

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

37%

Health, Wellness and Fitness

24%

Financial Services

21%

Logistics and Supply Chain

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 8.5

9.6

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.3

8.5

#13

BotSpace

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Education Management

18%

Information Technology and Services

18%

Primary/Secondary Education

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 8.5

9.9

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.3

9.4

#14

Sobot Omnichannel Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Marketing and Advertising

29%

Consumer Goods

14%

Computer Games

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 8.5

0.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

0.0

#15

Wati

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

32%

Education Management

24%

Computer Software

22%

Health, Wellness and Fitness

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 8.5

9.4

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 8.3

9.5

#16

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

31%

Internet

13%

Education Management

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 8.5

9.2

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 8.3

9.1

#17

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Information Technology and Services

26%

Health, Wellness and Fitness

20%

Retail

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 8.5

9.3

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.3

9.6

#18

Re:amaze

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

50%

Apparel & Fashion

18%

Consumer Goods

16%

Sporting Goods

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 8.5

9.7

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 8.3

9.6

#19

ZoomSphere

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Computer Software

33%

Financial Services

17%

Computer & Network Security

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 8.5

0.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

0.0

#20

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Computer Software

26%

Consumer Services

17%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 8.5

8.9

Ease of Setup

Average: 9.3

8.2

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 8.3

8.7