# The Top 20 Social Customer Service Software Check out this list of the top Social Customer Service Software products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Social+Customer+Service+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Social+Customer+Service+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Social+Customer+Service+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Social+Customer+Service+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") Filters The next elements are filters and will change the displayed results once they are selected. All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 Social Customer Service Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Social+Customer+Service+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Social+Customer+Service+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Social+Customer+Service+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Social+Customer+Service+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Sprout Social](#) #1 [![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg)](/products/sprout-social/reviews) [Sprout Social](/products/sprout-social/reviews "Sprout Social") 100 [Expand/Collapse Sprout Social](#) Overall Satisfaction Score 100 Top Industries of Reviewers: Marketing and Advertising 59% Non-Profit Organization Management 15% Information Technology and Services 14% Higher Education 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.0 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 8.4 9.1 Ease of Setup Average: 9.3 9.0 Quality of Support Average: 9.5 8.9 Ease of Admin Average: 8.3 9.1 [Expand/Collapse CommBox](#) #2 [![CommBox](https://images.g2crowd.com/uploads/product/hd_favicon/4850240427fc7c7bd56e89e3a45dab57/commbox.svg)](/products/commbox/reviews) [CommBox](/products/commbox/reviews "CommBox") 86 [Expand/Collapse CommBox](#) Overall Satisfaction Score 86 Top Industries of Reviewers: Insurance 33% Health, Wellness and Fitness 22% Consumer Services 22% Government Administration 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.4 9.9 Ease of Doing Business With Average: 8.4 10.0 Ease of Setup Average: 9.3 9.9 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 8.3 9.9 [Expand/Collapse Reputation](#) #3 [![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg)](/products/reputation/reviews) [Reputation](/products/reputation/reviews "Reputation") 77 [Expand/Collapse Reputation](#) Overall Satisfaction Score 77 Top Industries of Reviewers: Automotive 45% Real Estate 34% Hospital & Health Care 16% Commercial Real Estate 5% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 8.4 9.5 Ease of Setup Average: 9.3 9.2 Quality of Support Average: 9.5 9.3 Ease of Admin Average: 8.3 9.2 [Expand/Collapse Gladly](#) #4 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg)](/products/gladly/reviews) [Gladly](/products/gladly/reviews "Gladly") 77 [Expand/Collapse Gladly](#) Overall Satisfaction Score 77 Top Industries of Reviewers: Retail 40% Consumer Services 30% Consumer Goods 15% Furniture 15% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.4 9.5 Ease of Doing Business With Average: 8.4 9.2 Ease of Setup Average: 9.3 9.4 Quality of Support Average: 9.5 9.2 Ease of Admin Average: 8.3 9.3 [Expand/Collapse Missive](#) #5 [![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg)](/products/missive/reviews) [Missive](/products/missive/reviews "Missive") 75 [Expand/Collapse Missive](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Leisure, Travel & Tourism 40% Construction 31% Printing 17% Accounting 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.2 Meets Requirements Average: 9.4 9.3 Ease of Doing Business With Average: 8.4 9.5 Ease of Setup Average: 9.3 8.9 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 8.3 9.1 [Expand/Collapse Helpwise](#) #6 [![Helpwise](https://images.g2crowd.com/uploads/product/hd_favicon/b1f3e3ece0a18d1591488030bb6e2b0a/helpwise.svg)](/products/helpwise/reviews) [Helpwise](/products/helpwise/reviews "Helpwise") 75 [Expand/Collapse Helpwise](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Marketing and Advertising 47% Computer Software 18% Consumer Goods 18% Hospital & Health Care 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.4 9.6 Ease of Doing Business With Average: 8.4 9.8 Ease of Setup Average: 9.3 9.6 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 8.3 9.5 [Expand/Collapse Statusbrew](#) #7 [![Statusbrew](https://images.g2crowd.com/uploads/product/hd_favicon/36057036c058a36864daaeeec05ca448/statusbrew-inc.svg)](/products/statusbrew-inc/reviews) [Statusbrew](/products/statusbrew-inc/reviews "Statusbrew") 74 [Expand/Collapse Statusbrew](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Marketing and Advertising 63% Computer Software 20% Automotive 9% Online Media 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.5 Meets Requirements Average: 9.4 9.6 Ease of Doing Business With Average: 8.4 9.7 Ease of Setup Average: 9.3 9.7 Quality of Support Average: 9.5 9.8 Ease of Admin Average: 8.3 9.4 [Expand/Collapse Zowie](#) #8 [![Zowie](https://images.g2crowd.com/uploads/product/hd_favicon/9846eb69896db766f727ac4e9009490b/zowie.svg)](/products/zowie/reviews) [Zowie](/products/zowie/reviews "Zowie") 73 [Expand/Collapse Zowie](#) Overall Satisfaction Score 73 Top Industries of Reviewers: Retail 44% Consumer Goods 22% Legal Services 22% Consumer Services 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 8.4 9.7 Ease of Setup Average: 9.3 9.8 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 8.3 9.7 [Expand/Collapse Zendesk for Customer Service](#) #9 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg)](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service") 73 [Expand/Collapse Zendesk for Customer Service](#) Overall Satisfaction Score 73 Top Industries of Reviewers: Computer Software 32% Information Technology and Services 28% Retail 24% Financial Services 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.9 Meets Requirements Average: 9.4 9.2 Ease of Doing Business With Average: 8.4 9.0 Ease of Setup Average: 9.3 8.7 Quality of Support Average: 9.5 8.7 Ease of Admin Average: 8.3 8.8 [Expand/Collapse Zoho Desk](#) #10 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg)](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews "Zoho Desk") 71 [Expand/Collapse Zoho Desk](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Information Technology and Services 44% Computer Software 27% Retail 17% Financial Services 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.8 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 8.4 8.9 Ease of Setup Average: 9.3 8.4 Quality of Support Average: 9.5 8.6 Ease of Admin Average: 8.3 8.6 [Expand/Collapse LiveAgent](#) #11 [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg)](/products/liveagent/reviews) [LiveAgent](/products/liveagent/reviews "LiveAgent") 70 [Expand/Collapse LiveAgent](#) Overall Satisfaction Score 70 Top Industries of Reviewers: Information Technology and Services 36% Marketing and Advertising 23% Retail 21% Computer Software 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.5 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 8.4 9.3 Ease of Setup Average: 9.3 9.5 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 8.3 9.6 [Expand/Collapse Sobot Omnichannel Suite](#) #12 [![Sobot Omnichannel Suite](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95f212905cfe2d1eea63c56227a89024/sobot-omnichannel-suite.png)](/products/sobot-omnichannel-suite/reviews) [Sobot Omnichannel Suite](/products/sobot-omnichannel-suite/reviews "Sobot Omnichannel Suite") 67 [Expand/Collapse Sobot Omnichannel Suite](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Computer Games 25% Computer Software 25% Consumer Goods 25% Apparel & Fashion 25% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 8.4 0.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 8.3 0.0 [Expand/Collapse SoDash](#) #13 [![SoDash](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d903746dea589d458fa6078430bc5f64/sodash.jpeg)](/products/sodash/reviews) [SoDash](/products/sodash/reviews "SoDash") 65 [Expand/Collapse SoDash](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Banking 25% Building Materials 25% Computer Software 25% Apparel & Fashion 25% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.8 Meets Requirements Average: 9.4 9.7 Ease of Doing Business With Average: 8.4 8.6 Ease of Setup Average: 9.3 9.8 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 8.3 8.8 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #14 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 64 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Information Technology and Services 44% Computer Software 25% Financial Services 17% Consumer Services 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.8 Meets Requirements Average: 9.4 9.2 Ease of Doing Business With Average: 8.4 8.9 Ease of Setup Average: 9.3 8.2 Quality of Support Average: 9.5 9.1 Ease of Admin Average: 8.3 8.6 [Expand/Collapse Re:amaze](#) #15 [![Re:amaze](https://images.g2crowd.com/uploads/product/hd_favicon/669e159be60419953b428ebc047cecde/re-amaze.svg)](/products/re-amaze/reviews) [Re:amaze](/products/re-amaze/reviews "Re:amaze") 64 [Expand/Collapse Re:amaze](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Retail 50% Apparel & Fashion 18% Consumer Goods 16% Sporting Goods 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.4 9.5 Ease of Doing Business With Average: 8.4 9.7 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.5 9.5 Ease of Admin Average: 8.3 9.6 [Expand/Collapse Juphy](#) #16 [![Juphy](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_455bcd9be9c261511990312a4517f694/juphy.png)](/products/juphy/reviews) [Juphy](/products/juphy/reviews "Juphy") 64 [Expand/Collapse Juphy](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Marketing and Advertising 53% Education Management 19% Computer Software 14% Professional Training & Coaching 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.5 Meets Requirements Average: 9.4 9.1 Ease of Doing Business With Average: 8.4 9.7 Ease of Setup Average: 9.3 9.6 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 8.3 9.3 [Expand/Collapse Kapture CX](#) #17 [![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg)](/products/kapture-cx/reviews) [Kapture CX](/products/kapture-cx/reviews "Kapture CX") 64 [Expand/Collapse Kapture CX](#) Overall Satisfaction Score 64 Top Industries of Reviewers: Consumer Services 37% Health, Wellness and Fitness 24% Financial Services 21% Logistics and Supply Chain 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 8.4 9.6 Ease of Setup Average: 9.3 8.9 Quality of Support Average: 9.5 9.2 Ease of Admin Average: 8.3 8.3 [Expand/Collapse Tidio](#) #18 [![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg)](/products/tidio/reviews) [Tidio](/products/tidio/reviews "Tidio") 63 [Expand/Collapse Tidio](#) Overall Satisfaction Score 63 Top Industries of Reviewers: Marketing and Advertising 31% Information Technology and Services 26% Retail 22% Health, Wellness and Fitness 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.5 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 8.4 9.4 Ease of Setup Average: 9.3 9.3 Quality of Support Average: 9.5 9.4 Ease of Admin Average: 8.3 9.5 [Expand/Collapse ZoomSphere](#) #19 [![ZoomSphere](https://images.g2crowd.com/uploads/product/hd_favicon/02abf10789461daaf5560335a491b84d/zoomspherecom.svg)](/products/zoomspherecom/reviews) [ZoomSphere](/products/zoomspherecom/reviews "ZoomSphere") 62 [Expand/Collapse ZoomSphere](#) Overall Satisfaction Score 62 Top Industries of Reviewers: Marketing and Advertising 33% Computer Software 33% Financial Services 17% Computer & Network Security 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.4 9.8 Ease of Doing Business With Average: 8.4 0.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 8.3 0.0 [Expand/Collapse Crisp](#) #20 [![Crisp](https://images.g2crowd.com/uploads/product/hd_favicon/1487567046/crisp.png)](/products/crisp/reviews) [Crisp](/products/crisp/reviews "Crisp") 62 [Expand/Collapse Crisp](#) Overall Satisfaction Score 62 Top Industries of Reviewers: Computer Software 43% Marketing and Advertising 24% Leisure, Travel & Tourism 19% Financial Services 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.4 9.3 Ease of Doing Business With Average: 8.4 9.5 Ease of Setup Average: 9.3 9.2 Quality of Support Average: 9.5 9.4 Ease of Admin Average: 8.3 9.5