# Best Shared Inbox Software for Small Business - Page 2

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Products classified in the overall Shared Inbox category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Shared Inbox to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Shared Inbox category.

In addition to qualifying for inclusion in the Shared Inbox Software category, to qualify for inclusion in the Small Business Shared Inbox Software category, a product must have at least 10 reviews left by a reviewer from a small business.





## Top Shared Inbox Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Front](https://www.g2.com/products/front/reviews) | 4.7/5.0 (2,442 reviews) | Team collaboration inside shared email threads | "[Front: A Blessing for Our Team](https://www.g2.com/survey_responses/front-review-12997871)" |
| 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,649 reviews) | Multi-channel ticket routing with SLA tracking | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" |
| 3 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | Shared inbox with full CRM context | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" |
| 4 | [Missive](https://www.g2.com/products/missive/reviews) | 4.7/5.0 (841 reviews) | Email collaboration with internal chat per thread | "[Managing Patient Follow Ups and Clinic Communication Became More Organized](https://www.g2.com/survey_responses/missive-review-12858905)" |
| 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Service business texting with review automation | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" |
| 6 | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5.0 (1,251 reviews) | Gmail-native shared inbox with team accountability | "[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)" |
| 7 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Multi-channel support consolidation with automation | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" |
| 8 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | AI-first support deflection with shared inbox | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" |
| 9 | [CommBox](https://www.g2.com/products/commbox/reviews) | 4.7/5.0 (48 reviews) | Call-to-digital routing with WhatsApp-first automation | "[CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock](https://www.g2.com/survey_responses/commbox-review-12411407)" |
| 10 | [Spark for Teams](https://www.g2.com/products/spark-for-teams/reviews) | 4.4/5.0 (22 reviews) | Team email collaboration without password sharing | "[Clean UX and Spark AI Make Team Email Access Easy](https://www.g2.com/survey_responses/spark-for-teams-review-12722914)" |

---
## What Are the Most Common Questions About Shared Inbox Software?
*AI-generated · Last updated: May 26, 2026*
### Which solution supports multi-channel message management?
Based on G2 reviews, several shared inbox tools in this category are used to centralize conversations from more than one channel, but reviewer feedback most often highlights email, chat, SMS, social messaging, and other support streams being handled in one workspace. According to verified users, Front is used to manage email, chats, and integrated apps in one hub, HubSpot Service Hub is praised for centralizing customer communication and support workflows, and Zendesk for Customer Service is frequently mentioned for bringing email, chat, phone, and social interactions into one place. G2 reviewers mention that the main benefit is less context switching, clearer ownership, and fewer missed messages across teams.


### What platform integrates shared inbox with CRM systems?
Based on G2 reviews, CRM-connected shared inbox workflows are most clearly associated with products that combine support conversations with broader customer records. According to verified users, HubSpot Service Hub is frequently described as connecting ticketing, shared inbox workflows, and CRM data in one platform, making it easier to track customer history and support context. G2 reviewers also mention Zendesk for Customer Service for integrations with CRM and other business tools, while Hiver is noted for Gmail-based collaboration with integrations to CRMs and related systems. Across reviews, buyers value having customer details, ticket history, and follow-up context connected so teams can respond faster without jumping between disconnected tools.


### Which shared inbox platform offers the most seamless email collaboration?
Based on G2 reviews, Front stands out most often for seamless email collaboration. According to verified users, teams use Front to draft emails together, leave internal comments, assign conversations, and coordinate replies without forwarding threads or relying on separate chat tools. G2 reviewers mention that shared drafts, tagging teammates, internal notes, and clear visibility into who owns each conversation make collaboration feel smoother and more organized. Users also describe Front as helpful for reducing duplicated work, improving follow-up, and keeping all communication context in one place. Some reviewers note occasional issues around search, AI responses, or notification behavior, but the collaboration workflow is consistently a core strength in recent feedback.


### Which vendor offers analytics on team email productivity?
Based on G2 reviews, multiple vendors in this category offer visibility into team email activity, workloads, and response handling. According to verified users, Front is used to monitor shared inbox progress and team coordination, Hiver is praised for snapshot views, response-time visibility, and analytics inside Gmail-based workflows, and HubSpot Service Hub is often mentioned for team transparency and reporting around support requests. G2 reviewers mention that these analytics features help managers understand ownership, follow-up status, workload distribution, and service performance without relying on disconnected inboxes. For buyers comparing options, the common value is clearer oversight into how teams handle incoming messages and where process bottlenecks may be forming.


### What is the best shared inbox tool for customer support teams?
Based on G2 reviews, Front is the strongest recent fit for customer support teams in this dataset because reviewers repeatedly describe it as centralizing communication, improving ownership, and helping teams collaborate on responses. According to verified users, Front supports shared inboxes, internal comments, assignments, automation, and multi-channel communication in ways that reduce missed messages and speed up response handling. G2 reviewers mention benefits such as better visibility, easier teamwork on support emails, and smoother triage of customer issues. Some users also call out room for improvement in areas like AI accuracy, reporting flexibility, or search behavior, but the overall review pattern points to Front as a consistent support-focused option for shared inbox management.

**Here are some of the top-rated products on G2:**

- [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – used by support teams to centralize email, comments, assignments, and shared ownership
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – helps support teams combine ticketing, automation, and CRM-linked service workflows
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – supports high-volume support across email, chat, and social with automation workflows


### Which vendor provides AI-powered email tagging and routing?
Based on G2 reviews, Front, HubSpot Service Hub, and Missive all show evidence of AI or automation helping teams manage routing, rules, or inbox organization. According to verified users, Front is often mentioned for AI assistance around rules, summaries, and workflow setup, while HubSpot Service Hub is described as combining automation, ticketing, and AI-powered tools in support operations. G2 reviewers also mention Missive for rules, AI integration, and collaboration features that help teams triage email. Across these reviews, the recurring theme is not just AI for drafting responses, but AI or automation assisting with sorting, assigning, and reducing manual effort in busy shared inbox environments.


### Which tool supports shared inbox for remote teams?
Based on G2 reviews, tools in this category support remote teamwork by making inbox ownership, internal comments, and shared visibility easier across distributed teams. According to verified users, Missive is repeatedly described as helping teams collaborate through shared inboxes, internal notes, and assignments without losing context, while Front is praised for internal collaboration on email threads and team coordination from one workspace. G2 reviewers also mention Hiver for shared inbox management directly in Gmail, helping teams assign emails and avoid duplicate work. Buyers evaluating remote-team use cases should look for recurring review themes such as visibility into ownership, centralized communication, and simpler handoffs when multiple people need to work from different locations.


### What platform provides SLA tracking for shared inbox communications?
Based on G2 reviews, SLA-style tracking is most clearly associated with support-oriented shared inbox platforms rather than lightweight collaboration-only tools. According to verified users, Zendesk for Customer Service is frequently used for ticket management, ownership, and workflow controls that help teams keep responses on track. G2 reviewers also mention HubSpot Service Hub for support workflows and visibility into service handling, and Freshdesk for organizing tickets, response management, and team coordination in one place. Across the recent reviews, buyers looking for SLA tracking tend to value clear ownership, automation, workload visibility, and structured ticket handling so shared inbox communication is not left unmanaged or delayed.


### What is the most affordable shared inbox software for SMBs?
Based on G2 reviews, affordability for SMBs is most often described around tools that deliver shared inbox value without requiring a heavy setup or enterprise-style footprint. According to verified users, Missive is directly described by one recent reviewer as a more affordable alternative after switching from another platform, Hiver is often praised for delivering Gmail-based shared inbox workflows with a fast learning curve, and BoldDesk is noted for strong value and lower-cost positioning compared with larger help desk products. G2 reviewers mention that SMB teams tend to prioritize ease of use, quick setup, and enough collaboration features to avoid missed emails without paying for unnecessary complexity.

**Here are some of the top-rated products on G2:**

- [Missive](https://www.g2.com/products/missive/reviews/missive-review-12858905) – often used by small teams to unify inboxes, tasks, and collaboration in one affordable workflow
- [Hiver](https://www.g2.com/products/hiver/reviews/hiver-review-12722017) – fits Gmail-based teams that want shared inbox organization with lighter onboarding
- [BoldDesk](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12698564) – reviewers highlight strong automation and ticketing value at a more economical price point


### What is the top-rated shared inbox platform for enterprises?
Based on G2 reviews, enterprise-oriented shared inbox buyers tend to favor platforms that support multi-channel communication, structured workflows, and cross-team visibility at scale. According to verified users, Front is widely used to centralize team communication, assignments, comments, and automation in one system, while Zendesk for Customer Service is repeatedly highlighted for handling email, chat, social, and phone support within a unified workspace. G2 reviewers also mention HubSpot Service Hub for organizations that want service workflows connected with broader CRM context and automation. Across the review set, enterprise buyers appear to value centralized communication, stronger governance, and collaboration features that reduce duplicate work and keep teams aligned across larger support operations.

**Here are some of the top-rated products on G2:**

- [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – supports enterprise teams with shared inbox collaboration, internal comments, and workflow visibility
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – fits larger operations managing omnichannel support and structured ticket workflows
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – works well for enterprises that want support, automation, and CRM-connected communication together




## G2 Grid® for Shared Inbox Software
![G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence](https://www.g2.com/categories/shared-inbox/grids.png?focus%5B%5D=20351&focus%5B%5D=10366&focus%5B%5D=57328&focus%5B%5D=10739&focus%5B%5D=15945&focus%5B%5D=574&focus%5B%5D=1364374&focus%5B%5D=3270)
Highlighted products: Missive, Podium, HubSpot Service Hub, Front, Hiver in Gmail, Zendesk for Customer Service, Spark for Teams, and Fin.
Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=missive&focus%5B%5D=podium&focus%5B%5D=hubspot-service-hub&focus%5B%5D=front&focus%5B%5D=hiver-in-gmail&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=spark-for-teams&focus%5B%5D=fin&segment=small-business)


## How Many Shared Inbox Software Products Does G2 Track?
**Total Products under this Category:** 89

### Category Stats (Jul 2026)
- **Average Rating**: 4.58/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: eDesk (+0.44%) - Among all products in this category, eDesk recorded the largest rating increase compared to last month
*Last updated: July 15, 2026*


## How Does G2 Rank Shared Inbox Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 36,600+ Authentic Reviews
- 89+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Shared Inbox Software Is Best for Your Use Case?

- **Best for Small Businesses:** [Missive](https://www.g2.com/products/missive/reviews)
- **Best for Mid-Market:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Best for Enterprise:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Highest User Satisfaction:** [Missive](https://www.g2.com/products/missive/reviews)
- **Best Free Software:** [Front](https://www.g2.com/products/front/reviews)


---

**Sponsored**

### SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1905&secure%5Bchosen_at%5D=2026-07-16T01%3A13%3A26Z&secure%5Bdisplayable_resource_id%5D=1905&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1905&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1494101&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=1d6e0c721cd4a414941f2a7a54147b9d85e986944d1f298709d17e9400eb0b5c&secure%5Burl%5D=https%3A%2F%2Fwww.sparrowdesk.com%2F%3Futm_source%3DG2%26utm_medium%3DPPC&secure%5Burl_type%5D=custom_url)

---

## What Are the Top-Rated Shared Inbox Software Products in 2026?
### 1. [GrooveHQ](https://www.g2.com/products/groovehq/reviews)
The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.


**Average Rating:** 4.6/5.0
**Total Reviews:** 194
**How Do G2 Users Rate GrooveHQ?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10)
- **Integrations:** 8.6/10 (Category avg: 8.5/10)
- **Trends:** 8.1/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.5/10 (Category avg: 8.3/10)

**Who Is the Company Behind GrooveHQ?**

- **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq)
- **Year Founded:** 2011
- **HQ Location:** Newport, RI
- **Twitter:** @Groove (6,683 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3150436/ (54 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 77% Small-Business, 22% Mid-Market


#### What Are GrooveHQ's Pros and Cons?

**Pros:**

- Customer Support (2 reviews)
- Automation (1 reviews)
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Efficiency (1 reviews)

**Cons:**

- Chat Functionality Issues (1 reviews)
- Comment Issues (1 reviews)
- Email Communication Issues (1 reviews)
- Issue Resolution (1 reviews)
- Merging Issues (1 reviews)


### What Do G2 Reviewers Say About GrooveHQ?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **responsive customer support** of GrooveHQ, enhancing their setup experience and teamwork efficiency.
- Users love how GrooveHQ's **automation features** ensure nothing slips through the cracks with timely follow-ups.
- Users love the **ease of use** of GrooveHQ, appreciating its collaborative features and responsive support for a seamless experience.
- Users find the **easy setup** of GrooveHQ enhances collaboration and streamlines support management efficiently.
- Users value the **efficiency** of GrooveHQ in managing support queries and facilitating collaboration among team members.

**Cons:**

- Users face **chat functionality issues** hindering selective message sharing, leading to reliance on external platforms like Outlook.
- Users face challenges with the **inability to select conversation parts** , causing a disjointed experience when forwarding messages.
- Users express frustration with **email communication issues** , wishing for better control over conversation content visibility in GrooveHQ.
- Users find the **lack of selective conversation inclusion** cumbersome, leading to reliance on other platforms like Outlook.
- Users find that **merging tickets** in GrooveHQ is more complicated than expected, impacting their workflow efficiency.

#### What Are Recent G2 Reviews of GrooveHQ?

**"[Never Miss a Beat with This Reliable Tool](https://www.g2.com/survey_responses/groovehq-review-11991950)"**

**Rating:** 5.0/5.0 stars
*— Shannon F.*

[Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950)

---

**"[Game-Changer for Team Transparency with Minor Glitches](https://www.g2.com/survey_responses/groovehq-review-12704475)"**

**Rating:** 4.0/5.0 stars
*— Katie F.*

[Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475)

---


#### What Are G2 Users Discussing About GrooveHQ?

- [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for)
- [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do)
- [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost)
- [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software)
- [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq)

### 2. [Salesmsg](https://www.g2.com/products/salesmsg/reviews)
𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.


**Average Rating:** 4.7/5.0
**Total Reviews:** 401
**How Do G2 Users Rate Salesmsg?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10)
- **Integrations:** 9.0/10 (Category avg: 8.5/10)
- **Trends:** 8.1/10 (Category avg: 8.0/10)
- **Performance Tracking:** 10.0/10 (Category avg: 8.3/10)

**Who Is the Company Behind Salesmsg?**

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** https://www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg (148 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small-Business, 27% Mid-Market


#### What Are Salesmsg's Pros and Cons?

**Pros:**

- Ease of Use (141 reviews)
- Easy Communication (74 reviews)
- Easy Integration (66 reviews)
- Integrations (61 reviews)
- Customer Support (55 reviews)

**Cons:**

- Missing Features (25 reviews)
- Messaging Issues (22 reviews)
- Sending Issues (17 reviews)
- SMS Issues (17 reviews)
- Slow Loading (16 reviews)


### What Do G2 Reviewers Say About Salesmsg?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Salesmsg to be **easy to use and intuitive** , making patient communication convenient and hassle-free.
- Users appreciate the **easy communication** of Salesmsg, enabling efficient interactions without disturbing patients’ routines.
- Users value the **easy integration** of Salesmsg with HubSpot, enhancing their SMS communication and workflow efficiency.
- Users love the **seamless integration** of Salesmsg with HubSpot, facilitating effective communication and lead management.
- Users value the **helpful customer support** with Salesmsg, ensuring assistance is always available when needed.

**Cons:**

- Users find **missing features** like dark mode and large image uploads critical for improving their experience.
- Users encounter **messaging issues** like delivery problems and SMS tracking limitations, affecting the overall usability of Salesmsg.
- Users experience **sending issues** with blank panels and lack of failure reports affecting communication efficiency.
- Users experience **SMS issues** like delayed message delivery and settings complications that detract from the overall performance.
- Users report **slow loading times** on the mobile app, leading to frustration and reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Retail*

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

---

**"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"**

**Rating:** 4.0/5.0 stars
*— Hannah G.*

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

---


#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### 3. [Gmelius](https://www.g2.com/products/gmelius/reviews)
Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.


**Average Rating:** 4.4/5.0
**Total Reviews:** 756
**How Do G2 Users Rate Gmelius?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 7.8/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.1/10 (Category avg: 8.3/10)

**Who Is the Company Behind Gmelius?**

- **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa)
- **Year Founded:** 2016
- **HQ Location:** Geneva
- **Twitter:** @gmelius (1,772 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5285738/ (17 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 81% Small-Business, 16% Mid-Market


#### What Are Gmelius's Pros and Cons?

**Pros:**

- Ease of Use (22 reviews)
- Email Management (14 reviews)
- Collaboration (12 reviews)
- Team Collaboration (12 reviews)
- Communication (11 reviews)

**Cons:**

- Email Management Issues (8 reviews)
- Missing Features (8 reviews)
- Performance Issues (6 reviews)
- Email Issues (5 reviews)
- Learning Curve (5 reviews)


### What Do G2 Reviewers Say About Gmelius?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Gmelius **easy to use** , enhancing productivity with accessible tools and streamlined workflows.
- Users enjoy the **efficient email management** in Gmelius, which enhances collaboration and facilitates easy access to historical emails.
- Users value the **effective collaboration tools** of Gmelius, enhancing organization and teamwork through seamless communication.
- Users appreciate the **robust team collaboration features** of Gmelius for streamlined email management and organized team communication.
- Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and orderly communication.

**Cons:**

- Users experience significant **email management issues** with Gmelius, such as slow loading times and ineffective search functionality.
- Users find **missing features** in Gmelius, specifically in the mobile app and collaboration tools, limiting their functionality.
- Users experience **performance issues** with Gmelius, particularly slow loading times for emails and delays in bulk tasks.
- Users report **slow email loading times** with Gmelius, causing frustration and inefficiency in email management.
- Users face a **steep learning curve** with Gmelius, requiring extra training and guidance for effective usage.

#### What Are Recent G2 Reviews of Gmelius?

**"[A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration](https://www.g2.com/survey_responses/gmelius-review-10296148)"**

**Rating:** 5.0/5.0 stars
*— Hasan J.*

[Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148)

---

**"[It has been a helpful tool](https://www.g2.com/survey_responses/gmelius-review-10295609)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609)

---


#### What Are G2 Users Discussing About Gmelius?

- [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for)

### 4. [Kayako](https://www.g2.com/products/kayako/reviews)
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.


**Average Rating:** 4.1/5.0
**Total Reviews:** 225
**How Do G2 Users Rate Kayako?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)
- **Integrations:** 8.5/10 (Category avg: 8.5/10)
- **Trends:** 8.2/10 (Category avg: 8.0/10)
- **Performance Tracking:** 7.9/10 (Category avg: 8.3/10)

**Who Is the Company Behind Kayako?**

- **Seller:** [Kayako](https://www.g2.com/sellers/kayako)
- **Year Founded:** 2001
- **HQ Location:** N/A
- **Twitter:** @Kayako (9,448 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kayako/ (60 employees on LinkedIn®)
- **Phone:** +1 (888) 952-9256

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Small-Business, 35% Mid-Market


#### What Are Kayako's Pros and Cons?

**Pros:**

- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)
- AI Technology (1 reviews)
- Automated Responses (1 reviews)
- Helpful (1 reviews)

**Cons:**

- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)
- UX Design (1 reviews)
- UX Issues (1 reviews)


### What Do G2 Reviewers Say About Kayako?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **contextual AI assistance** that provides accurate suggestions, enhancing support agents' efficiency and confidence.
- Users value the **contextual AI efficiency** of Kayako, enhancing support with relevant and accurate suggestions quickly.
- Users praise the **contextual AI technology** for providing accurate and relevant support suggestions, enhancing overall service quality.
- Users value the **contextual automated responses** from Kayako, which enhance support efficiency and accuracy significantly.
- Users value the **contextual AI responsiveness** of Kayako, enhancing support agent efficiency and customer satisfaction.

**Cons:**

- Users find the **mobile experience not intuitive** , making it challenging for agents using it in the field.
- Users find the **mobile experience lacking polish** , making it less than ideal for field agents or after-hour use.
- Users feel the mobile experience lacks **polish** , making it inconvenient for agents in the field or after hours.
- Users feel the **mobile experience could use polish** , as it is not ideal for field agents or after-hours use.

#### What Are Recent G2 Reviews of Kayako?

**"[White-Glove Onboarding That Gets Kayako Working Fast](https://www.g2.com/survey_responses/kayako-review-12889028)"**

**Rating:** 5.0/5.0 stars
*— Deniz Y.*

[Read full review](https://www.g2.com/survey_responses/kayako-review-12889028)

---

**"[Surprisingly Human, High-Quality AI Replies That Nail Customer Context](https://www.g2.com/survey_responses/kayako-review-12890475)"**

**Rating:** 4.5/5.0 stars
*— Syed H.*

[Read full review](https://www.g2.com/survey_responses/kayako-review-12890475)

---


#### What Are G2 Users Discussing About Kayako?

- [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for)
- [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for)
- [What is help support?](https://www.g2.com/discussions/what-is-help-support)
- [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com)
- [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system)

### 5. [Helpmonks](https://www.g2.com/products/helpmonks/reviews)
Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."


**Average Rating:** 4.3/5.0
**Total Reviews:** 26
**How Do G2 Users Rate Helpmonks?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Integrations:** 7.7/10 (Category avg: 8.5/10)
- **Trends:** 8.9/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.5/10 (Category avg: 8.3/10)

**Who Is the Company Behind Helpmonks?**

- **Seller:** [Helpmonks](https://www.g2.com/sellers/helpmonks)
- **Year Founded:** 2013
- **HQ Location:** Syracuse, New York
- **Twitter:** @helpmonks (2,086 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/helpmonks/about (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 73% Small-Business, 27% Mid-Market


#### What Are Helpmonks's Pros and Cons?

**Pros:**

- Efficiency (1 reviews)
- Email Management (1 reviews)
- Email Tracking (1 reviews)
- Features (1 reviews)

**Cons:**

- Error Handling (1 reviews)
- Poor Notifications (1 reviews)
- Quality Issues (1 reviews)
- Slow Loading (1 reviews)
- Technical Issues (1 reviews)


### What Do G2 Reviewers Say About Helpmonks?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **efficient email organization and search functionality** of Helpmonks, enhancing their overall productivity.
- Users value the **effective email organization and labeling** in Helpmonks, enhancing their search for past communications.
- Users find the **email tracking** feature efficient, enhancing organization and streamlining the search for past communications.
- Users appreciate the **organization and efficient email search** features of Helpmonks, enhancing their email management experience.

**Cons:**

- Users experience **random shutdowns** without notifications or ETAs, leaving them frustrated and uninformed during issues.
- Users experience **poor notifications** regarding system crashes, leaving them uninformed and frustrated about resolution timelines.
- Users report **random shutdowns** in Helpmonks, leading to frustration and a lack of communication about fixes.
- Users experience frustrating **slow loading** times, often leading to abrupt interruptions and a lack of updates on fixes.
- Users face **random shutdowns** with Helpmonks, often feeling uninformed about when issues will be resolved.

#### What Are Recent G2 Reviews of Helpmonks?

**"[Fantastic Email Support Service for Any Business](https://www.g2.com/survey_responses/helpmonks-review-4399981)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/helpmonks-review-4399981)

---

**"[Much needed tech solutions for better email management with best in class customer support!](https://www.g2.com/survey_responses/helpmonks-review-4621549)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Real Estate*

[Read full review](https://www.g2.com/survey_responses/helpmonks-review-4621549)

---


#### What Are G2 Users Discussing About Helpmonks?

- [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for)

### 6. [Emailgistics](https://www.g2.com/products/emailgistics/reviews)
Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, providing a structured, data-driven approach to managing emails. By streamlining shared inbox management, Emailgistics aims to boost team efficiency, accountability, and collaboration, fundamentally transforming how organizations handle their email communications. This solution is particularly beneficial for organizations that deal with high volumes of incoming messages and require a systematic approach to ensure timely responses. Emailgistics addresses common challenges associated with email management, such as the risk of missed messages and delayed replies. By automating the assignment of emails to the appropriate team members, Emailgistics significantly reduces the time spent on manual triage, allowing teams to concentrate on delivering prompt and accurate replies to customers. Key features of Emailgistics include automated message assignment, customizable workflow rules, and one-click availability controls. These functionalities enable teams to manage email interactions efficiently without becoming overwhelmed by administrative tasks. The automation aspect ensures that messages are routed to the right individual, which not only speeds up response times but also enhances accountability among team members. This structured approach promotes a collaborative and efficient work environment, where team members can focus on their core responsibilities rather than getting bogged down by email overload. Additionally, Emailgistics provides performance tracking tools, such as real-time dashboards and detailed reports on response times and productivity metrics. These data-driven insights empower managers to make informed decisions, refine team performance, and continuously improve email management processes. By analyzing performance metrics, organizations can identify areas for improvement and implement strategies to enhance overall efficiency, ensuring that every team member is contributing effectively to email communications. Seamlessly integrated with Outlook 365, Emailgistics enhances existing workflows without disrupting established practices. This integration allows teams to optimize their email management processes, leading to faster, more reliable responses and improved collaboration. By adopting Emailgistics, organizations can transform their email handling capabilities, ensuring that they meet customer expectations while maintaining a high level of operational efficiency.


**Average Rating:** 4.7/5.0
**Total Reviews:** 52
**How Do G2 Users Rate Emailgistics?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Integrations:** 8.2/10 (Category avg: 8.5/10)
- **Trends:** 7.5/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.8/10 (Category avg: 8.3/10)

**Who Is the Company Behind Emailgistics?**

- **Seller:** [Emailgistics](https://www.g2.com/sellers/emailgistics)
- **Company Website:** https://emailgistics.com/
- **Year Founded:** 2018
- **HQ Location:** Oakville, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/emailgistics (17 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Manufacturing
- **Company Size:** 44% Mid-Market, 42% Small-Business


#### What Are Emailgistics's Pros and Cons?

**Pros:**

- Time-saving (9 reviews)
- Team Collaboration (7 reviews)
- Customer Support (6 reviews)
- Efficiency (6 reviews)
- Organization (6 reviews)

**Cons:**

- Archiving Issues (3 reviews)
- Slow Loading (3 reviews)
- Difficult Setup (2 reviews)
- Folder Management (2 reviews)
- Poor Customer Support (2 reviews)


### What Do G2 Reviewers Say About Emailgistics?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **time-saving benefits** of Emailgistics, which streamlines workload and boosts productivity effectively.
- Users commend the **effective team collaboration** offered by Emailgistics, enhancing workflow and email management across teams.
- Users value the **excellent customer support** of Emailgistics, appreciating the team's availability for guidance on software use.
- Users praise the **remarkable efficiency improvements** with Emailgistics, significantly streamlining workflows and enhancing productivity.
- Users appreciate the **organization and structure** Emailgistics provides, enhancing team collaboration and email management efficiency.

**Cons:**

- Users face challenges with **archiving messages and tracking snoozed emails** , making email management less intuitive and more confusing.
- Users report that the **slow loading** can hinder their experience, especially when searching in data-heavy folders.
- Users find the **difficult setup** process time-consuming, especially with numerous accounts and complex management needs.
- Users desire **better folder management** , seeking enhanced sharing options and improvements in action efficiency.
- Users note that **customer support is limited** in the basic tier, impacting troubleshooting during issues.

#### What Are Recent G2 Reviews of Emailgistics?

**"[Great support - quick, smart and thorough!](https://www.g2.com/survey_responses/emailgistics-review-12842117)"**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/emailgistics-review-12842117)

---

**"[Effortless Email Management with High Team Accountability](https://www.g2.com/survey_responses/emailgistics-review-13001649)"**

**Rating:** 5.0/5.0 stars
*— Dean P.*

[Read full review](https://www.g2.com/survey_responses/emailgistics-review-13001649)

---



### 7. [DevRev](https://www.g2.com/products/devrev-devrev/reviews)
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.


**Average Rating:** 4.3/5.0
**Total Reviews:** 209
**How Do G2 Users Rate DevRev?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 8.5/10 (Category avg: 8.5/10)
- **Trends:** 8.5/10 (Category avg: 8.0/10)
- **Performance Tracking:** 7.8/10 (Category avg: 8.3/10)

**Who Is the Company Behind DevRev?**

- **Seller:** [DevRev](https://www.g2.com/sellers/devrev)
- **Company Website:** https://devrev.ai/
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, CA
- **Twitter:** @devrev (3,269 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** HR Specialist, Product Manager
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 54% Mid-Market, 33% Small-Business


#### What Are DevRev's Pros and Cons?

**Pros:**

- Ease of Use (51 reviews)
- Efficiency (48 reviews)
- Features (46 reviews)
- Helpful (36 reviews)
- Insights (27 reviews)

**Cons:**

- Missing Features (29 reviews)
- Limited Features (20 reviews)
- Lack of Features (18 reviews)
- Learning Curve (18 reviews)
- Not Intuitive (16 reviews)


### What Do G2 Reviewers Say About DevRev?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of DevRev, highlighting its user-friendly interface and smooth onboarding experience.
- Users appreciate the **efficient navigation and responsiveness** of DevRev, making tech support seamless and quick.
- Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication, workflows, and integration.
- Users appreciate the **intuitive and powerful platform** of DevRev, enhancing daily work efficiency and communication.
- Users highlight the **robust insights** of DevRev, enhancing their understanding of customer engagement and user behavior.

**Cons:**

- Users note **missing features** in DevRev, particularly in automation, reporting, and cohort creation capabilities.
- Users note the **limited features** of DevRev, with some essential automation and reporting capabilities still not available.
- Users note a **lack of features** in DevRev, impacting automation, reporting, and user flow analysis.
- Users find the **learning curve steep** , noting that it's not very user-friendly for non-tech individuals.
- Users find DevRev **not intuitive** , especially for non-tech individuals, complicating the onboarding and overall user experience.

#### What Are Recent G2 Reviews of DevRev?

**"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"**

**Rating:** 4.0/5.0 stars
*— Tushar M.*

[Read full review](https://www.g2.com/survey_responses/devrev-review-12756836)

---

**"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"**

**Rating:** 4.5/5.0 stars
*— Vinod K.*

[Read full review](https://www.g2.com/survey_responses/devrev-review-10455174)

---



### 8. [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews)
Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.


**Average Rating:** 4.4/5.0
**Total Reviews:** 235
**How Do G2 Users Rate Mojo Helpdesk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 7.2/10 (Category avg: 8.0/10)
- **Performance Tracking:** 7.7/10 (Category avg: 8.3/10)

**Who Is the Company Behind Mojo Helpdesk?**

- **Seller:** [Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk)
- **Year Founded:** 2011
- **HQ Location:** Austin, Texas
- **Twitter:** @mojohelpdesk (705 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mojo-helpdesk/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Primary/Secondary Education
- **Company Size:** 55% Mid-Market, 30% Small-Business


#### What Are Mojo Helpdesk's Pros and Cons?


**Cons:**

- Bugs (1 reviews)
- Button Issues (1 reviews)
- Editing Difficulties (1 reviews)
- Formatting Issues (1 reviews)
- Layout Issues (1 reviews)


### What Do G2 Reviewers Say About Mojo Helpdesk?
*AI-generated summary from verified user reviews*


**Cons:**

- Users face challenges with **bugs** , including layout issues and problems with screenshots and images in Mojo Helpdesk.
- Users face **button issues** with layout consistency and trouble with screenshots, affecting functionality and usability.
- Users face **editing difficulties** in Mojo Helpdesk, struggling with layout consistency and image handling issues.
- Users face **formatting issues** with layouts and media, impacting their ability to switch modes smoothly.
- Users experience **layout issues** with Mojo Helpdesk, struggling with dark mode and inconsistent image handling.

#### What Are Recent G2 Reviews of Mojo Helpdesk?

**"[Good for Frequent Users](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)"**

**Rating:** 4.0/5.0 stars
*— Chel M.*

[Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)

---

**"[Perfect Integration, Simple Setup](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)"**

**Rating:** 5.0/5.0 stars
*— Hugo I. D.*

[Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)

---


#### What Are G2 Users Discussing About Mojo Helpdesk?

- [How much does Mojo Helpdesk cost?](https://www.g2.com/discussions/how-much-does-mojo-helpdesk-cost)
- [What is Mojo in software?](https://www.g2.com/discussions/what-is-mojo-in-software)
- [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments
- [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote

### 9. [MessageDesk](https://www.g2.com/products/messagedesk/reviews)
MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future.


**Average Rating:** 4.6/5.0
**Total Reviews:** 35
**How Do G2 Users Rate MessageDesk?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 7.1/10 (Category avg: 8.5/10)
- **Trends:** 9.0/10 (Category avg: 8.0/10)
- **Performance Tracking:** 8.7/10 (Category avg: 8.3/10)

**Who Is the Company Behind MessageDesk?**

- **Seller:** [Alderwood Labs](https://www.g2.com/sellers/alderwood-labs)
- **Year Founded:** 2018
- **HQ Location:** Reno, Nevada
- **Twitter:** @messagedeskapp (93 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/messagedeskapp/ (8 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 77% Small-Business, 20% Mid-Market


#### What Are MessageDesk's Pros and Cons?

**Pros:**

- Ease of Use (10 reviews)
- Automation (6 reviews)
- Communication (6 reviews)
- Easy Communication (6 reviews)
- Customer Support (5 reviews)

**Cons:**

- Number Issues (3 reviews)
- Complex Processes (2 reviews)
- Contact Management (2 reviews)
- Expensive (2 reviews)
- Learning Curve (2 reviews)


### What Do G2 Reviewers Say About MessageDesk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of MessageDesk, finding it intuitive and supportive for their messaging needs.
- Users value the **automation capabilities** of MessageDesk, enabling efficient scheduling and streamlined communication across platforms.
- Users value the **effective communication** capabilities of MessageDesk, enhancing collaboration and responsiveness in their operations.
- Users value the **easy communication** of MessageDesk, enabling seamless interaction and connection anytime, anywhere.
- Users value the **excellent customer support** of MessageDesk, which enhances overall user satisfaction and experience.

**Cons:**

- Users often face **number registration and duplicate contact issues** , which can complicate their overall experience with MessageDesk.
- Users find **complex processes** in MessageDesk frustrating, particularly with setup and handling group messaging threads.
- Users find **contact management tedious** due to unorganized listings and issues with duplicate numbers requiring extra cleanup time.
- Users find MessageDesk's pricing to be **somewhat high** , although they appreciate its various functions and services.
- Users find the **learning curve frustrating** , citing tedious setup and organization challenges that prolong task completion.

#### What Are Recent G2 Reviews of MessageDesk?

**"[Message Desk improved the way my company communicates with clients and staff.](https://www.g2.com/survey_responses/messagedesk-review-10788405)"**

**Rating:** 5.0/5.0 stars
*— Chris R.*

[Read full review](https://www.g2.com/survey_responses/messagedesk-review-10788405)

---

**"[It's a great app to messages and be connected with the team and colleagues](https://www.g2.com/survey_responses/messagedesk-review-11499637)"**

**Rating:** 5.0/5.0 stars
*— Disha D.*

[Read full review](https://www.g2.com/survey_responses/messagedesk-review-11499637)

---


#### What Are G2 Users Discussing About MessageDesk?

- [What is MessageDesk used for?](https://www.g2.com/discussions/what-is-messagedesk-used-for)


## What Is Shared Inbox Software?

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)

## What Software Categories Are Similar to Shared Inbox Software?

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Help Desk Software](https://www.g2.com/categories/help-desk)
- [Live Chat Software](https://www.g2.com/categories/live-chat)