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The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have eliminated the wrong person being notified and have made the alert management process mush smoother than in the past. Review collected by and hosted on G2.com.
A minor negative is the scheduling feature, it could be better for our specific application. It does everything it needs to do, but requires a few extra steps to accomplish our specific need.
Overall effective and would likely be preferred for most standard use cases. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.





