We use it for systems going down and after-hours emergencies, and it works well for us. Review collected by and hosted on G2.com.
We get lots of spam calls that end up creating tickets. We then have to report those numbers so they can be blocked. Review collected by and hosted on G2.com.
The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. Review collected by and hosted on G2.com.
It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help Review collected by and hosted on G2.com.
Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a breeze. The reports made it very clear if someone wasn't meeting expectations of their on call time. Also, how versitile is it. You can use this with just a standable phone system, or integrate it directly into your ticket system. Review collected by and hosted on G2.com.
Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end a negitive result with the team. Review collected by and hosted on G2.com.
The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have eliminated the wrong person being notified and have made the alert management process mush smoother than in the past. Review collected by and hosted on G2.com.
A minor negative is the scheduling feature, it could be better for our specific application. It does everything it needs to do, but requires a few extra steps to accomplish our specific need.
Overall effective and would likely be preferred for most standard use cases. Review collected by and hosted on G2.com.
The expert in charge of the account of the company I work for has given an outstanding assistance in setting up Escalation policies, workflows and overall explanation of how the system works.
He has knowledge above and beyond and has a natural talent to translate it and make clear for new users.
The number of features offered is wonderful and the ease of use of the system is great.
The assistance group for questions on the website of AlertOps, answered quickly and resolved the issue as quickly as it was reported, the follow up service was amazing and personalized. Review collected by and hosted on G2.com.
So far I have only experienced upside to using AlertOps in my daily work routine. Review collected by and hosted on G2.com.
We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its affordable, there team is incredibly helpful and patient in the set up process and implementation, and since getting things fully set up and running we have had 0 issues!
Can't recommend them enough! Excellent Deployment experience. Review collected by and hosted on G2.com.
We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar...but I Suspect that's probably a Microsoft issue. Review collected by and hosted on G2.com.
This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now Review collected by and hosted on G2.com.
I have not found 1 single dislike with AlertOps They have been with us the whole was as we onboarded Review collected by and hosted on G2.com.
We needed a system to send alerts from Meraki, Auvik, UpTime Robot, and generic email notifications to ConnectWise Manage as tickets. AlertOps was the only system that could handle this and I've been very satisfied with their platform and support. They helped us with the setup and even came up with a solution for a special need of ours. Highly recommended. Review collected by and hosted on G2.com.
There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is very responsive and helpful. Review collected by and hosted on G2.com.
It is easy to configure
Multiple team setup
Can route calls through a team instead of an individual
Customer Support is easy to get ahold of and work with
It is easy to integrate with all of our systems
Used daily for server monitoring
Support Team helped us with the setup of the system making it easy to implement Review collected by and hosted on G2.com.
The phone app could use some improvements to make it easy to see who is on call for each team Review collected by and hosted on G2.com.
From start to finish, we worked with a great team that was there to help us through our transition. Top-notch customer support! The tool will be a success for our team. It's easy to use and gives us more insight. It was super easy to set up with the help of the AlertOps team! The integration with our tools was simple. Our management team uses this daily and hopes to get our engineers up to speed so that they can use the functionality! Review collected by and hosted on G2.com.
Nothing at the moment. We are using it daily so time will tell, but we are happy right now with the product! Review collected by and hosted on G2.com.
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