AlertOps

AlertOps

4.5
(13)

AlertOps is an Incident Management System that helps IT Operations manage and optimize their alerts from various monitoring systems so as to greatly reduce Alert Fatigue and Mean Time To Resolution (MTTR).

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Showing 13 AlertOps reviews
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A
Administrator
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"AlertOps, for when the rest just don't cut it!"

What do you like best?

AlertOps its the best solution when you compare cost and features, they are willing to work with your specific needs to tailor their product to you. If you need something new, they will listen and add it to their roadmap.

What do you dislike?

You need someone to be able to dedicate time into the product to really understand all of the ins and outs. this isn't really a negative because ultimately it is because of all the customization that can be created with each portion. Other products may be more intuitive out of the box but down the road when you want to customize it, it won't be an option. AlertOps has that initially, you just need someone to dedicate a large portion of time to it up front.

Recommendations to others considering the product:

It is well worth the learning curve when comparing features and price point.

What problems are you solving with the product? What benefits have you realized?

we are able to generate multiple integrations that have a different channel to alarm. The benefits are cost effectiveness and being able to pass the alarm on to our clients if necessary is a great option that can be assessed on a case by case basis instead of having to build different alarms based on who needs them the first time it fires.

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AC
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"Alerting made easy"

What do you like best?

Product is great. It allows for multiple types of configuration and escalation based on rules. The ability to only alert managers if the person on call misses a page is great. Saves from all the constant clutter and noise of multiple alerts when it's not needed.

What do you dislike?

Their interface is a little difficult to learn. I suggest getting training from them on how different configurations function. Other than that, once you know where the rules are and how to configure them it's great. Easy to make updates and check in on the types of alerts once you know how to navigate through the system.

Recommendations to others considering the product:

Make sure all your business rules are configured prior to trying to set this up to help keep things simple.

What problems are you solving with the product? What benefits have you realized?

The ability to notify on call personnel when there is a system issue or problem. Escalating when needed based on set business rules. When it was first configured in our environment it was a steep learning curve for our administrators and users.

What Incident Management solution do you use?

Thanks for letting us know!
A
Administrator
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Verified Current User
Review Source
content

"Cost effective option that works!"

What do you like best?

Alertops is a great product overall and once set up you rarely need to tinker with it because it just works. Its a very stable and reliable product and the cost is much better than the competitors.

What do you dislike?

It can be a little difficult to use but the support docs help and also the support email is very responsive and helpful so these issues are often easy to navigate around.

Recommendations to others considering the product:

If there are any problems or questions contact support as the support is really helpful.

What problems are you solving with the product? What benefits have you realized?

We are now able to have a regular rotating on call roster for our development team. The team are now better organized and have better notifications around there on call status. They're also able to see ahead of time when they are on call and plan for this.

Isaiah R.
Validated Reviewer
Verified Current User
Review Source
View Original November 16, 2018
content

"Alert Ops gets the job done"

What do you like best?

Staff was helpful and made sure I had the setup I needed.

What do you dislike?

Would like to see an unpaid billing account option. That way our office manager could have an account that permits managing billing and users but would not be on the notify list.

EDIT: AlertOps staff reached out to let me know this was available. Upgrading recommendation to a 10!

What problems are you solving with the product? What benefits have you realized?

In order to meet SLA's we have to provide adequate response times and incident management. We use AlertOps to provide our customers with support so that we can always be reached.

Simon B.
Validated Reviewer
Verified Current User
Review Source
content

"Great system, simple and reliable so far."

What do you like best?

It's easy to configure and maintain, and it looks reliable.

What do you dislike?

maybe a bit expensive for the small office that we are, the limitations on the basic plan are tight, but the extra money for the features isn't work it for us, so we have to play with the service to get what we need.

Recommendations to others considering the product:

Simple, easy to deploy, easy to use. Lack of acknowledge with Nagios, but I did not search that much to see how feasible it was.

What problems are you solving with the product? What benefits have you realized?

Reaching support staff and escalating if required.

Jeff S.
Validated Reviewer
Verified Current User
Review Source
content

"Out of Band Notifications with AlertOps"

What do you like best?

I like the ability to have multiple workflows, schedules and various integrations for out of band notifications, ensures we have an option for any situation.

What do you dislike?

The only option we wish was included was the ability to send tones thru notifications

What problems are you solving with the product? What benefits have you realized?

When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.

Ryan O.
Validated Reviewer
Verified Current User
Review Source
content

"Alertops has been a huge help with our operations teams"

What do you like best?

It is easy to use and helps organize our on call teams

What do you dislike?

So far everything has been working the way that we expect and AlerOps support has been tremendous. So there is nothing we dislike as of now.

What problems are you solving with the product? What benefits have you realized?

We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.

AI
Administrator in Information Services
Validated Reviewer
Verified Current User
Review Source
content

"NEVER FAILS"

What do you like best?

I am very happy that I can make an on-call schedule month ahead of time.

What do you dislike?

I dislike that I cannot personalize the voice over when the on-call doesn't answer.

What problems are you solving with the product? What benefits have you realized?

Having an on-call schedule live 24/7, directing the calls to the right person every time and receiving alerts when the on-call doesn't answer. We are a team of professionals. We are part of the emergency response team at our Local Emergency Department, and we cannot miss any calls.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Alert Ops Great Product for Oncall IT Support Staff"

What do you like best?

Very easy to set up with our environment.

What do you dislike?

Some setting can be hard to understand. But support was helpful to figure it out.

Recommendations to others considering the product:

If you weigh the cost for a on prem software. In the end this will save you money.

at some point that on prem software will cost you more each year. Where this one the cost says pretty much the same each year.

What problems are you solving with the product? What benefits have you realized?

Needed something that would support all devices. that was a problem with the older software.

And the price on this software cost less per a year.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Excellent Incident Management Tool"

What do you like best?

Ease of setup and integration with multiple communication channels like Slack, SMS, and VOIP.

What do you dislike?

Scheduling is not very intuitive. Would be helpful to have a more visual scheduling tool.

Recommendations to others considering the product:

Excellent option for incident management.

What problems are you solving with the product? What benefits have you realized?

Instant communication to all team members for critical incidents. Response times for incidents have been cut by at least 50%.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Great alerting/escalation service"

What do you like best?

The pricing for a small team is much better than some of the larger escalation services out there.

What do you dislike?

The mobile app doesn't allow custom notification/ringers

What problems are you solving with the product? What benefits have you realized?

We are helping engage the correct on-call person/s, and reducing the need for a tier1 team to perform this escalation.

UI
User in Internet
Validated Reviewer
Review Source
content

"Useful alerting tool for services"

What do you like best?

Alerts engineers in a timely manner when a service isn't operating as expected

What do you dislike?

Doesnt include analytics so that we can determine what alarms would be good to add to respond to

What problems are you solving with the product? What benefits have you realized?

Maintaining our service so that it doesnt go down

E
Executive Sponsor
Validated Reviewer
Review Source
content

"AlertOps did exactly what we needed."

What do you like best?

Good tools, easy to use, worked as advertised.

What do you dislike?

Weirdly hard to pay for. Had to contact support to buy.

What problems are you solving with the product? What benefits have you realized?

Needed outage alerts for a demo.

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Compare AlertOps to Similar Solutions

AlertOps
4.5
(13)