--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 310 scale: '5' date_modified: '2026-09-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

SolarWinds IT Incident Response (Squadcast) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the effective real-time alerting and scheduling features of Squadcast, enhancing incident management and monitoring. (50 mentions)
Users find the ease of use of SolarWinds IT Incident Response exceptional, enjoying its intuitive setup and functionality. (47 mentions)
Users praise the intuitive navigation and robust automation of SolarWinds IT Incident Response, enhancing efficiency in incident management. (29 mentions)
Users highlight the wide range of integrations that enhance incident management and streamline responses across tools. (27 mentions)
Users appreciate the rich feature set of SolarWinds IT Incident Response, especially for real-time alerts and reporting. (22 mentions)
Users experience notification issues with Squadcast, including alert floods and limitations in acknowledging multiple alerts simultaneously. (28 mentions)
Users experience alert overload with Squadcast, resulting in potential fatigue and challenges in managing multiple notifications. (20 mentions)
Users find the missing features in SolarWinds IT Incident Response limiting their incident management efficiency. (11 mentions)
Users experience feature issues with Squadcast, including complex UI and difficulties in handling mass actions effectively. (9 mentions)
Users find scheduling issues frustrating, complicating management tasks and affecting overall ease of use in SolarWinds IT Incident Response. (9 mentions)

5 Pros or Advantages of SolarWinds IT Incident Response (Squadcast)

1. Alert Management
Users value the effective real-time alerting and scheduling features of Squadcast, enhancing incident management and monitoring.
See 50 mentions

See Related User Reviews

Curtis N.
CN

Curtis N.

Mid-Market (51-1000 emp.)

4.5/5

"Consistency for On-Call"

What do you like about SolarWinds IT Incident Response (Squadcast)?

It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri

Prasad H.
PH

Prasad H.

Mid-Market (51-1000 emp.)

3.5/5

"Usefull"

What do you like about SolarWinds IT Incident Response (Squadcast)?

1) SLO tracker: as an SRE its is important to track SLO which will help to track down activity 2)on call schedule: no need to search in roster we will

2. Ease of Use
Users find the ease of use of SolarWinds IT Incident Response exceptional, enjoying its intuitive setup and functionality.
See 47 mentions

See Related User Reviews

Chinthaka J.
CJ

Chinthaka J.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Implementation and Feature-Rich Integration"

What do you like about SolarWinds IT Incident Response (Squadcast)?

easy to implement and use. Has mutiple features and easy to integrate.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Simplicity in incident management"

What do you like about SolarWinds IT Incident Response (Squadcast)?

the UI is simple and easy to use, cater all functionalities needed from basic until advance

3. Incident Management
Users praise the intuitive navigation and robust automation of SolarWinds IT Incident Response, enhancing efficiency in incident management.
See 29 mentions

See Related User Reviews

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A Robust SRE Solution for Proactive Reliability Management and Incident Handling"

What do you like about SolarWinds IT Incident Response (Squadcast)?

Squadcast excels in facilitating efficient incident response and resolution, ensuring that system issues are promptly addressed and minimized. Its int

Verified User
I

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A Reliable Partner in Incident Management"

What do you like about SolarWinds IT Incident Response (Squadcast)?

I've been using SquadCast for incident management, and I must say it has significantly enhanced our team's efficiency and response time. This platform

4. Integrations
Users highlight the wide range of integrations that enhance incident management and streamline responses across tools.
See 27 mentions

See Related User Reviews

Manan M.
MM

Manan M.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations"

What do you like about SolarWinds IT Incident Response (Squadcast)?

On-call scheduling/rotations Alert routing intelligence Incident response workflows Integrations with monitoring tools

Curtis N.
CN

Curtis N.

Mid-Market (51-1000 emp.)

4.5/5

"Consistency for On-Call"

What do you like about SolarWinds IT Incident Response (Squadcast)?

It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri

5. Features
Users appreciate the rich feature set of SolarWinds IT Incident Response, especially for real-time alerts and reporting.
See 22 mentions

See Related User Reviews

Chinthaka J.
CJ

Chinthaka J.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Implementation and Feature-Rich Integration"

What do you like about SolarWinds IT Incident Response (Squadcast)?

easy to implement and use. Has mutiple features and easy to integrate.

Curtis N.
CN

Curtis N.

Mid-Market (51-1000 emp.)

4.5/5

"Consistency for On-Call"

What do you like about SolarWinds IT Incident Response (Squadcast)?

It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri

5 Cons or Disadvantages of SolarWinds IT Incident Response (Squadcast)

1. Notification Issues
Users experience notification issues with Squadcast, including alert floods and limitations in acknowledging multiple alerts simultaneously.
See 28 mentions

See Related User Reviews

Curtis N.
CN

Curtis N.

Mid-Market (51-1000 emp.)

4.5/5

"Consistency for On-Call"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use

Pelin C.
PC

Pelin C.

Mid-Market (51-1000 emp.)

3.5/5

"Good with one Problem"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcas

2. Alert Overload
Users experience alert overload with Squadcast, resulting in potential fatigue and challenges in managing multiple notifications.
See 20 mentions

See Related User Reviews

Curtis N.
CN

Curtis N.

Mid-Market (51-1000 emp.)

4.5/5

"Consistency for On-Call"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use

Desiree B.
DB

Desiree B.

Small-Business (50 or fewer emp.)

5.0/5

"On Call Rotations Have Never Been Smoother"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've confi

3. Missing Features
Users find the missing features in SolarWinds IT Incident Response limiting their incident management efficiency.
See 11 mentions

See Related User Reviews

Curtis N.
CN

Curtis N.

Mid-Market (51-1000 emp.)

4.5/5

"Consistency for On-Call"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use

Shibashish S.
SS

Shibashish S.

Small-Business (50 or fewer emp.)

4.0/5

"Good features and pricing compared to competitors"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Pricing can be better for bulk users. On the product, some more granular reporting is required like how many alerts got escalated, etc. Also need a fe

4. Feature Issues
Users experience feature issues with Squadcast, including complex UI and difficulties in handling mass actions effectively.
See 9 mentions

See Related User Reviews

Curtis N.
CN

Curtis N.

Mid-Market (51-1000 emp.)

4.5/5

"Consistency for On-Call"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use

Pelin C.
PC

Pelin C.

Mid-Market (51-1000 emp.)

3.5/5

"Good with one Problem"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcas

5. Scheduling Issues
Users find scheduling issues frustrating, complicating management tasks and affecting overall ease of use in SolarWinds IT Incident Response.
See 9 mentions

See Related User Reviews

GJ

gregory j.

Enterprise (> 1000 emp.)

3.5/5

"Solid system, user interface a bit confusing but constantly improving and accepting customer input"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

It still just seems counter-intuitive on the portal, the app has definitely been improved though. Almost flawless on the mobile app at this point. But

Josh G.
JG

Josh G.

Small-Business (50 or fewer emp.)

4.5/5

"Much cheaper than Pagerduty, some rough edges"

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

We've had a couple times where alerts didn't come through. Support helped us out though. Some of the views aren't readily apparent, like the new calen

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Manan M.
MM
Manan M.
Head of customer support
Mid-Market (51-1000 emp.)
"Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations"
5/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

On-call scheduling/rotations

Alert routing intelligence

Incident response workflows

Integrations with monitoring tools Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Workflow inefficiencies

Support or documentation issues Review collected by and hosted on G2.com.

Chinthaka J.
CJ
Chinthaka J.
Information Technology Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Effortless Implementation and Feature-Rich Integration"
4/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

easy to implement and use. Has mutiple features and easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Present cloud version has no issues at all. Review collected by and hosted on G2.com.

Gireesh B.
GB
Gireesh B.
Head of IT and Project Infrastructure
Small-Business (50 or fewer emp.)
"Smooth Migration from PagerDuty and Excellent Support!"
5/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch!

The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed.

Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch! Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

So far everything is going good. We don't have any complaints. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Easy to use and track all your incidents with configurable schedules at competitive price"
4.5/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

Very clean UI and menu. Dashboard to give quick view of current status/active incident Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

So far based on my uses cases, I did not find anything which i would say is missing or have to be different. Review collected by and hosted on G2.com.

JF
James F.
Software Engineering Manager
Mid-Market (51-1000 emp.)
"Easy to set up and maintain incident management"
4/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast helps us respond to incidents in our software promptly, before they become a significant issue for our users. Squadcast can take inputs from various monitoring tools that we have and its easy to set up rotas and overrides for who should be alerted for different types of issues. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

With multiple rotas set up, it can be sometimes difficult to read the schedules screen for who is on-call in different rotas. Review collected by and hosted on G2.com.

Desiree B.
DB
Desiree B.
Office Manager
Small-Business (50 or fewer emp.)
"On Call Rotations Have Never Been Smoother"
5/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast, in comparison to similar providers I've used in the past, far outshines their competition.

My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go!

Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues.

While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented.

We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients! Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've configured the integrations as we have to keep things a certain way with our RMM. Because of that, while we do have runbooks created for our clients to help provide information to our technicians to address the multitude of issues that arise, they aren't automatically attached to the incident.

They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call. Review collected by and hosted on G2.com.

Vaibhav D.
VD
Vaibhav D.
Devops Intern
Mid-Market (51-1000 emp.)
"One of the best app for alert management"
5/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

U get calls and alert also there is escalation automatically if one doesn't respond to the alert notification, because of this I never missed an critical alert. Thanks Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

If u go to see previous resolved alerts and open any one alert in whole list after finding that alert if u get back u r in the first position not where u opened the last alert from. This is somewhat annoying and again u have to go down and search for that alert in the list. Review collected by and hosted on G2.com.

Jayashree P.
JP
Jayashree P.
Marketing Manager
Small-Business (50 or fewer emp.)
"Effortless Incident Management"
4.5/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

What I really appreciate is the real-time collaboration—it keeps our team connected during critical incidents, so we resolve issues faster. Overall, Squadcast has helped us reduce downtime and improve the reliability of our services. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

occasional lag in syncing alerts from certain integrations Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Very good service"
5/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

Easy to setup with a lot of pre-built integration with major applications. We were able to build and customize the incident management workflow based on our needs. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Nothing very bad to highlight. The overall look and feel of the status page could be improved. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Simple, reliable and effective"
5/5
What do you like best about SolarWinds IT Incident Response (Squadcast)?

Simplicity is the key for squadcast i'm adoring this feature Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Lots of very basic features not included in free plan, not all of bussinsses can afford paid plan that's why some free features can make a loyal user maybe will subscrbe one day Review collected by and hosted on G2.com.
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