--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta\_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 310 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### SolarWinds IT Incident Response (Squadcast) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience. [(50 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124133&qs=pros-and-cons#reviews) Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use. [(47 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1122628&qs=pros-and-cons#reviews) Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency. [(29 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1123351&qs=pros-and-cons#reviews) Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools. [(27 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124530&qs=pros-and-cons#reviews) Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities. [(22 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124628&qs=pros-and-cons#reviews) Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively. [(28 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502481&qs=pros-and-cons#reviews) Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue. [(20 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502733&qs=pros-and-cons#reviews) Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability. [(11 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502607&qs=pros-and-cons#reviews) Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast. [(9 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502478&qs=pros-and-cons#reviews) Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app. [(9 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1122921&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SolarWinds IT Incident Response (Squadcast) ##### 1. Alert Management Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience. [ See 50 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124133&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you like about SolarWinds IT Incident Response (Squadcast)? It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri ![Prasad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prasad H.") PH Prasad H. Mid-Market (51-1000 emp.) 3.5/5 "Usefull" What do you like about SolarWinds IT Incident Response (Squadcast)? 1) SLO tracker: as an SRE its is important to track SLO which will help to track down activity 2)on call schedule: no need to search in roster we wil ##### 2. Ease of Use Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use. [ See 47 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1122628&qs=pros-and-cons#reviews) See Related User Reviews ![Chinthaka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinthaka J.") CJ Chinthaka J. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Implementation and Feature-Rich Integration" What do you like about SolarWinds IT Incident Response (Squadcast)? easy to implement and use. Has mutiple features and easy to integrate. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Simplicity in incident management" What do you like about SolarWinds IT Incident Response (Squadcast)? the UI is simple and easy to use, cater all functionalities needed from basic until advance ##### 3. Incident Management Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency. [ See 29 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1123351&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.0/5 "A Robust SRE Solution for Proactive Reliability Management and Incident Handling" What do you like about SolarWinds IT Incident Response (Squadcast)? Squadcast excels in facilitating efficient incident response and resolution, ensuring that system issues are promptly addressed and minimized. Its int ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Reliable Partner in Incident Management" What do you like about SolarWinds IT Incident Response (Squadcast)? I've been using SquadCast for incident management, and I must say it has significantly enhanced our team's efficiency and response time. This platform ##### 4. Integrations Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools. [ See 27 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124530&qs=pros-and-cons#reviews) See Related User Reviews ![Manan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manan M.") MM Manan M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations" What do you like about SolarWinds IT Incident Response (Squadcast)? On-call scheduling/rotations Alert routing intelligence Incident response workflows Integrations with monitoring tools ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you like about SolarWinds IT Incident Response (Squadcast)? It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri ##### 5. Features Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities. [ See 22 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124628&qs=pros-and-cons#reviews) See Related User Reviews ![Chinthaka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinthaka J.") CJ Chinthaka J. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Implementation and Feature-Rich Integration" What do you like about SolarWinds IT Incident Response (Squadcast)? easy to implement and use. Has mutiple features and easy to integrate. ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you like about SolarWinds IT Incident Response (Squadcast)? It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri ### 5 Cons or Disadvantages of SolarWinds IT Incident Response (Squadcast) ##### 1. Notification Issues Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively. [ See 28 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502481&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you dislike about SolarWinds IT Incident Response (Squadcast)? When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use ![Pelin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pelin C.") PC Pelin C. Mid-Market (51-1000 emp.) 3.5/5 "Good with one Problem" What do you dislike about SolarWinds IT Incident Response (Squadcast)? We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcas ##### 2. Alert Overload Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue. [ See 20 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502733&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you dislike about SolarWinds IT Incident Response (Squadcast)? When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use ![Desiree B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Desiree B.") DB Desiree B. Small-Business (50 or fewer emp.) 5.0/5 "On Call Rotations Have Never Been Smoother" What do you dislike about SolarWinds IT Incident Response (Squadcast)? There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've confi ##### 3. Missing Features Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability. [ See 11 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502607&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you dislike about SolarWinds IT Incident Response (Squadcast)? When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use ![Shibashish S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shibashish S.") SS Shibashish S. Small-Business (50 or fewer emp.) 4.0/5 "Good features and pricing compared to competitors" What do you dislike about SolarWinds IT Incident Response (Squadcast)? Pricing can be better for bulk users. On the product, some more granular reporting is required like how many alerts got escalated, etc. Also need a fe ##### 4. Feature Issues Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast. [ See 9 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502478&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you dislike about SolarWinds IT Incident Response (Squadcast)? When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use ![Pelin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pelin C.") PC Pelin C. Mid-Market (51-1000 emp.) 3.5/5 "Good with one Problem" What do you dislike about SolarWinds IT Incident Response (Squadcast)? We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcas ##### 5. Scheduling Issues Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app. [ See 9 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1122921&qs=pros-and-cons#reviews) See Related User Reviews GJ gregory j. Enterprise (\> 1000 emp.) 3.5/5 "Solid system, user interface a bit confusing but constantly improving and accepting customer input" What do you dislike about SolarWinds IT Incident Response (Squadcast)? It still just seems counter-intuitive on the portal, the app has definitely been improved though. Almost flawless on the mobile app at this point. But ![Josh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh G.") JG Josh G. Small-Business (50 or fewer emp.) 4.5/5 "Much cheaper than Pagerduty, some rough edges" What do you dislike about SolarWinds IT Incident Response (Squadcast)? We've had a couple times where alerts didn't come through. Support helped us out though. Some of the views aren't readily apparent, like the new calen ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/competitors/alternatives) ![Manan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manan M.") MM Manan M. Head of customer support Mid-Market (51-1000 emp.) 1/20/2026 "Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? On-call scheduling/rotations Alert routing intelligence Incident response workflows Integrations with monitoring tools Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Workflow inefficiencies Support or documentation issues Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? On-call scheduling/rotations Alert routing intelligence Incident response workflows Integrations with monitoring tools Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Chinthaka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinthaka J.") CJ Chinthaka J. Information Technology Manager Information Technology and Services Mid-Market (51-1000 emp.) 11/22/2025 "Effortless Implementation and Feature-Rich Integration" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? easy to implement and use. Has mutiple features and easy to integrate. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Present cloud version has no issues at all. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Able to instantlycapture incident request with a minum number of key input, cross validating IT asset details works like a charm and provides ample details for a drill down into respective owner of incident and relating asset within inventory. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Gireesh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gireesh B.") GB Gireesh B. Senior Software Engineer Small-Business (50 or fewer emp.) 10/29/2024 "Smooth Migration from PagerDuty and Excellent Support!" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer support. Squadcast came highly recommended by one of our advisors, and I’m glad we made the switch! The Enterprise plan at $21 per user per month, with no minimum commitment, makes Squadcast an incredibly flexible and transparent solution. The migration process was seamless; the Squadcast team helped us achieve parity with our previous PagerDuty setup, including migrating all schedules, escalation policies, and configurations. The Customer Success team has been a highlight—they are available on Slack and are always quick to respond, providing us with immediate support whenever needed. Overall, I find Squadcast to be a superior product compared to PagerDuty, with better pricing, support, and flexibility. Highly recommended for teams looking to make a switch! Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? So far everything is going good. We don't have any complaints. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast is helping us streamline our incident management processes with greater flexibility and responsiveness, solving key issues we faced with our previous solution. First, the transparent pricing model removes the financial strain we experienced with PagerDuty, allowing us to scale as needed without worrying about hidden costs or restrictive commitments. This financial flexibility is a huge benefit for our team, as it aligns well with our budget and user growth needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/6/2024 "Easy to use and track all your incidents with configurable schedules at competitive price" 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Very clean UI and menu. Dasbhoard to give quick view of current status/active incident Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? So far based on my uses cases, I did not find anything which i would say is missing or have to be different. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We were looking for incident management based on user that we wanted to have account for and Squadcast have all the features that we wanted to start with also the price was within budget. Since we implemented, all the incident which needs to be taken care on priority are now getting right attention and visibility, also team members get calls and escalation policy helps further that if call is missed by one person then it goes to other and so on. Which at the end gets acknowledge and team start to work on it or assign to appropriate team after basis analysis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JF James F. Software Engineering Manager Mid-Market (51-1000 emp.) 10/30/2024 "Easy to set up and maintain incident management" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast helps us respond to incidents in our software promptly, before they become a significant issue for our users. Squadcast can take inputs from various monitoring tools that we have and its easy to set up rotas and overrides for who should be alerted for different types of issues. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? With multiple rotas set up, it can be sometimes difficult to read the schedules screen for who is on-call in different rotas. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast alerts us to issues occurring in our production software. This helps us to keep our customers happy by responding to issues promptly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Desiree B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Desiree B.") DB Desiree B. Office Manager Small-Business (50 or fewer emp.) 6/26/2024 "On Call Rotations Have Never Been Smoother" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Squadcast, in comparison to similar providers I've used in the past, far outshines their competition. My company has a semi-complex series of schedules across our clientele to ensure that everyone is taking care of both during and out of office hours. The team at Squadcast were extremely supportive and eager to connect with us and walk us through everything that we needed to get set up and ready to go! Whether we're on the web or using the phone application, it's easy to see where the alerts are coming from with the integrations they offer with our existing systems. It's easy to set up how our technicians are alerted and when issues need to be escalated. Some clients require 24/7 monitoring and we were able to create separate indicent handling to make sure our on call technicians were only interrupted outside of standard after hours coverage for those clients for critical issues. While we've been with them since September of 2023 and in that time we've seen new features released and existing ones improved. Any requests or suggestions we've made are met with interest and sincerity to see helpful changes implemented. We use Squadcast to even generate alerts and tickets in our RMM software. There isn't a day in the year that we don't use Squadcast to support our clients! Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've configured the integrations as we have to keep things a certain way with our RMM. Because of that, while we do have runbooks created for our clients to help provide information to our technicians to address the multitude of issues that arise, they aren't automatically attached to the incident. They have features for notes and postmortems that we do not use purely because it would be doubling efforts with the documentation that needs to happen in our RMM's ticketing system. It would be nice to see more growth on both ends for us to meld these pieces together and lessen the time our technicians need to spend documenting how they fixed the indicents that arose while they were on call. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Our techs receive alerts to their cell phones around all kinds of issues in real time so we are able to address them sometimes before a client is even aware. We have different levels set up for during office hours and outside those hours, so non-critical issues aren't sent to on call, thus saving us time and money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Vaibhav D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaibhav D.") VD Vaibhav D. Devops Intern Mid-Market (51-1000 emp.) 6/27/2024 "One of the best app for alert management" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? U get calls and alert also there is escalation automatically if one doesn't respond to the alert notification, because of this I never missed an critical alert. Thanks Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? If u go to see previous resolved alerts and open any one alert in whole list after finding that alert if u get back u r in the first position not where u opened the last alert from. This is somewhat annoying and again u have to go down and search for that alert in the list. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Critical alert management for infrastructure, which helps keeping the infra in healthy state and serve our customers the best we can offer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jayashree P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayashree P.") JP Jayashree P. Marketing Manager Small-Business (50 or fewer emp.) 9/13/2024 "Effortless Incident Management" 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? What I really appreciate is the real-time collaboration—it keeps our team connected during critical incidents, so we resolve issues faster. Overall, Squadcast has helped us reduce downtime and improve the reliability of our services. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? occasional lag in syncing alerts from certain integrations Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Before, it was chaotic trying to keep track of incidents across various platforms, but now everything is centralized, making it much easier to stay organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/29/2024 "Very good service" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Easy to setup with a lot of pre-built integration with major applications. We were able to build and customize the incident management workflow based on our needs. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Nothing very bad to highlight. The overall look and feel of the status page could be improved. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We initially chose Squadcast to provide a public status page for the service status of our software solutions. Its incident management capabilities enabled us to establish a structured workflow for incident communication and management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/20/2024 "Simple, reliable and effective" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Simplicity is the key for squadcast i'm adoring this feature Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Lots of very basic features not included in free plan, not all of bussinsses can afford paid plan that's why some free features can make a loyal user maybe will subscrbe one day Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? alerting , organizing and documenting system failures and outages, it's a vital role for the organization and business runing Review collected by and hosted on G2.com. 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