--- title: SolarWinds Web Help Desk Reviews meta\_title: 'SolarWinds Web Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 60 reviews by the users' company size, role or industry to find out how SolarWinds Web Help Desk works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 60 scale: '5' date\_modified: '2026-08-20' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds Web Help Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SolarWinds Web Help Desk but has limited features. Are you part of the SolarWinds Web Help Desk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users * * * Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds Web Help Desk Community](https://www.g2.com/products/solarwinds-web-help-desk/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian Solution Type All-in-One Overview by Fatima Davis Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/solarwinds-web-help-desk/pricing) ## Top-Rated Alternatives [ ![ManageEngine ServiceDesk Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(251) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,354) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(989) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-web-help-desk/competitors/alternatives) ## User Insights Average based on 60 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## SolarWinds Web Help Desk Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. ![Thisal R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thisal R.") TR Thisal R. Cloud & Hosted Application Support Engineer Mid-Market (51-1000 emp.) 5/21/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Efficient Ticket Management and Workflow Automation for IT Support Operations" 4/5 What do you like best about SolarWinds Web Help Desk? What I like best about SolarWinds Web Help Desk is how easy it is to manage day-to-day support operations from a single platform. As an admin, the automation rules and ticket workflows save a lot of manual effort by automatically assigning and updating tickets based on categories or teams. The asset management and reporting features are also very useful for tracking devices and monitoring team performance. It has helped us stay organized, improve response times, and handle support requests more efficiently without needing a very large support team. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? One thing I dislike about SolarWinds Web Help Desk is that the UI feels outdated compared to newer help desk platforms, especially for admins who spend a lot of time in the system daily. Some configurations and customizations can also be more manual than expected, and troubleshooting integrations or email-related issues sometimes requires deeper backend investigation. Reporting is useful but creating more advanced or customized reports can take extra effort. Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? SolarWinds Web Help Desk solves the challenge of managing IT support requests in a structured and centralized way by consolidating tickets, automating workflows, and improving visibility across the support process. It benefits us by reducing manual ticket handling, improving response and resolution times, and ensuring better accountability through proper assignment and tracking. The built-in automation and reporting also help streamline operations, reduce repetitive tasks, and give better insight into team performance and service efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Mircea M. CTO Small-Business (50 or fewer emp.) 4/24/2026 "Powerful On-Prem Control, but UI and Maintenance Need Work" 2.5/5 What do you like best about SolarWinds Web Help Desk? 1. on-premises (it's hard to find today a platform you can control) 2. highly configurable Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? 1. UI 2. installation/upgrade/maintenance 3. lack of integrations with external systems Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? Best for internal IT teams, nice load balancing rules Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Harshvardhan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshvardhan K.") HK Harshvardhan K. IT Director Hospital & Health Care Mid-Market (51-1000 emp.) 6/24/2025 "Decent ticketing solution for low Budget" 4/5 What do you like best about SolarWinds Web Help Desk? 1. Easy to setup 2. Covers all ITSM features 3. Offers customization 4. Offers AD synch & SSO setup 5. Easy to setup and use Email templates Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? 1. WHD does not have Change Management 2.Has a classic interface Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? 1. Issue Management 2. Handling Requests 3. Handling Incidents 4. SLA and Reports Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 5/7/2025 "Solarwinds review" 4.5/5 What do you like best about SolarWinds Web Help Desk? Solarwinds helpdesk is very straightforward and easy to use. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? Some product features are outdates and do not work as expected. Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? Automating help desk repetitive tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Mid-Market (51-1000 emp.) 2/28/2023 "I competent help desk ticketing system with good asset management and search capabilities." 3/5 What do you like best about SolarWinds Web Help Desk? Easy to get acquainted with, sound email alerts, integrated asset management software, and powerful search capabilities. Also, owning a software license and running on a local server can be very appealing to those who want local control and hosting without recurring fees. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? Timely updates to the software had been very sporadic in the past, which caused our organization to look for other help desk providers. While it appears that the software is occasionally updated, it isn't at the same rate as competitors. Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? It was our school district's help desk system and asset management platform for many years. It provided a queue for our help desk personnel and technicians to address software and hardware issues and eventually resolve them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abhineet R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhineet R.") AR Abhineet R. Cloud Support Engineer Enterprise (\> 1000 emp.) 1/2/2023 "Cost Effective Helpdesk Tool for Operations Management" 5/5 What do you like best about SolarWinds Web Help Desk? The columnar view and the ability to add customized details allow us to monitor effectively cases raised by multiple teams. The Status of the next action items are clearly highlighted under details and description Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? It is a bit slow in loading the objects, and adding custom columns makes it slower. The Hiver option should enlarge the details and not just show them in minute letters Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? We use it for Monitoring Cases created for our Client for whom our company is a contractor. Allows our team to communicate effectively when supporting ERP systems support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Mid-Market (51-1000 emp.) 1/29/2018 "Improved accountability and productivity" 4/5 What do you like best about SolarWinds Web Help Desk? WHD allows us to track jobs by tech easier and improves productivity and accountability. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? It can be a little cumbersome when customizing your views Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds Web Help Desk: You can get the most out of it when you use the integrated asset tracking system Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? Accountability, productivity, ticket tracking, adherence to SLAs Review collected by and hosted on G2.com. Show More 12/6/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 4/21/2022 "Uncomplicated, gets the job done" 4/5 What do you like best about SolarWinds Web Help Desk? I like the integration possibilities with other Asset Management products. Having that helps to quickly get to associate clients with their assets and the integration with Dameware helps as well. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? The method of batch roll-outs to other computers is not intuitive. There needs to be some easy guidance in the program itself that helps users to get where they are going. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds Web Help Desk: This solution is a solid offering but does not go for all the features you may find in other more expensive solutions. Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? Keeping tasks from falling through the cracks. Users are very comfortable with stating that they "told" I.T. and then months later reporting that they could not get what they needed to get done because of "insert excuse here." Requiring a process change that insists on a ticket has helped to reduce that problem. Benefits realized include the ability to see patterns in tickets, which lead to insights into actions we can take to reduce tickets, and improve business processes. Review collected by and hosted on G2.com. Show More 10/21/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 5/11/2022 "Friendly Help Desk Solution!!!" 4.5/5 What do you like best about SolarWinds Web Help Desk? - Easy to use and create request type. - Can be used by multiple departments - Interface is very easy and friendly to use (Both admin and client) - Processes and Tasks creation Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? - The mobile view is not friendly and there is no mobile app. - Feature requests and bug fixing takes a long time to be addressed. - Reporting tool Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds Web Help Desk: Keep in mind if you will use the helpdesk with HR department that this doesn't replace the HR solution. Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? We are using web helpdesk in multiple departments to keep track of the requests and stay organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Umar H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umar H.") UH Umar H. Head Of Information Security Mid-Market (51-1000 emp.) 1/17/2022 "SolarWinds IT Service Desk" 4.5/5 What do you like best about SolarWinds Web Help Desk? Solarwinds is one the most comprehensive and best solution in the market. It is like a one-stop shop for most of the organizations. IT service desk is almost mandatory for every organization to keep it running and there is nothing better than SolarWinds out there. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Web Help Desk? There are very few cons in SolarWinds; however, ticket locking is one thing that I miss. For example, when a support agent is looking at a ticket it must be locked to make others aware of it. Searching can also be improved, which will be very helpful. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds Web Help Desk: For anyone looking for a service desk solution, SolarWinds is a no-brainer. They have an excellent product along with support. The best thing is that this solution is flexible and can be used by a small company or an enterprise. It is one of the best solutions currently available in the market. Review collected by and hosted on G2.com. What problems is SolarWinds Web Help Desk solving and how is that benefiting you? Primarily we use SolarWinds to manage day-to-day IT tasks like user management, network management, and troubleshooting. Moreover, it helps us to track down the amount of work done and typical problems that occur in the company environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SolarWinds Web Help Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds Web Help Desk ](https://www.g2.com/products/solarwinds-web-help-desk/discussions/new) GU Guest User What is SolarWinds Web Help Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk-used-for) MN Matt Nordquist • Last activity over 6 years ago Are they ever going to fix the issue with opening new tabs and it updating a different ticket? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/are-they-ever-going-to-fix-the-issue-with-opening-new-tabs-and-it-updating-a-different-ticket) [ View all Discussions ](https://www.g2.com/products/solarwinds-web-help-desk/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/solarwinds-web-help-desk/pricing) SolarWinds Web Help Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(251) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-web-help-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,354) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-solarwinds-web-help-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(989) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-solarwinds-web-help-desk) ##### ##### SolarWinds Web Help Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk [ View More Features ](https://www.g2.com/products/solarwinds-web-help-desk/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which hybrid cloud storage software has the best mix of security controls and easy scaling for a SaaS company that needs to grow storage without a complex re-architecture?](https://www.g2.com/discussions/which-hybrid-cloud-storage-software-has-the-best-mix-of-security-controls-and-easy-scaling-for-a-saas-company-that-needs-to-grow-storage-without-a-complex-re-architecture)[What is the most cost-effective legal billing solution for small firms?](https://www.g2.com/discussions/what-is-the-most-cost-effective-legal-billing-solution-for-small-firms)[Best tools for managing subcontractor performance](https://www.g2.com/discussions/best-tools-for-managing-subcontractor-performance) [Is Printavo worth it for a small apparel or print business needing quick ERP go-live without specialist IT support, or does a more complete apparel ERP deliver better long-term value?](https://www.g2.com/discussions/is-printavo-worth-it-for-a-small-apparel-or-print-business-needing-quick-erp-go-live-without-specialist-it-support-or-does-a-more-complete-apparel-erp-deliver-better-long-term-value-better-long-term-value)[What are the most reliable insurance policy administration systems based on reviews from large insurance organisations managing high policy volumes?](https://www.g2.com/discussions/what-are-the-most-reliable-insurance-policy-administration-systems-based-on-reviews-from-large-insurance-organisations-managing-high-policy-volumes)[Pros and Cons Details](https://www.g2.com/products/solarwinds-web-help-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)