Introducing G2.ai, the future of software buying.Try now

Top Free Help Desk Software - Page 5

Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day.

A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution.

If you'd like to see more products and to evaluate additional feature options, compare all Help Desk Software to ensure you get the right product.

View Free Help Desk Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
198 Help Desk Products Available
View all Help Desk Software
View all Help Desk Software
Teamwork Desk
(58)4.3 out of 5
Save to My Lists
Entry Level Price:$8.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Teamwork Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    7.4
    Customization
    Average: 8.4
    8.5
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Warehousing
    AW
    The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to... Read review
    Verified User in Logistics and Supply Chain
    UL
    It tells you if someone else is working on your ticket Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Teamwork
    Year Founded
    2007
    HQ Location
    Cork
    Twitter
    @teamwork
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Teamwork Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
7.4
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
Verified User in Warehousing
AW
The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to... Read review
Verified User in Logistics and Supply Chain
UL
It tells you if someone else is working on your ticket Read review
Seller Details
Seller
Teamwork
Year Founded
2007
HQ Location
Cork
Twitter
@teamwork
1 Twitter followers
LinkedIn® Page
www.linkedin.com
542 employees on LinkedIn®
ThriveDesk
(48)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ThriveDesk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • HM S.
    HS
    The best things about ThriveDesk to me are its shared inbox, community, self-service portal, customizable live chat, team member assigning feature,... Read review
    S. M. Nazmul N.
    SN
    I like the UI and ease of use of the ThriveDesk, it's intuitive and not as cluttered as other softwares. Provided a cooperative platform and easy... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ThriveDesk
    Year Founded
    2024
    HQ Location
    Dhaka, BD
    Twitter
    @thrivedesk
    240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
ThriveDesk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.1
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
HM S.
HS
The best things about ThriveDesk to me are its shared inbox, community, self-service portal, customizable live chat, team member assigning feature,... Read review
S. M. Nazmul N.
SN
I like the UI and ease of use of the ThriveDesk, it's intuitive and not as cluttered as other softwares. Provided a cooperative platform and easy... Read review
Seller Details
Seller
ThriveDesk
Year Founded
2024
HQ Location
Dhaka, BD
Twitter
@thrivedesk
240 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Enchant
(57)4.8 out of 5
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enchant is a helpdesk and knowledge base software solution.

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 84% Small-Business
    • 11% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enchant features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    6.0
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Goods
    AC
    integration with multiple shopify accounts Read review
    AL
    We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enchant
    HQ Location
    Arkansas, United States
    Twitter
    @enchant
    115 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enchant is a helpdesk and knowledge base software solution.

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 84% Small-Business
  • 11% Mid-Market
Enchant features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
6.0
Customer Portal
Average: 8.6
Verified User in Consumer Goods
AC
integration with multiple shopify accounts Read review
AL
We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they... Read review
Seller Details
Seller
Enchant
HQ Location
Arkansas, United States
Twitter
@enchant
115 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Pylon
(60)4.9 out of 5
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co

    Users
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pylon features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Harry A.
    HA
    Pylon is such a pleasure to use that customer support feels like a game I enjoy playing. Every issue is in one place, neatly organized, and can be... Read review
    Simon K.
    SK
    Pylon gets better every day and is one of our team's favorite support tools Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pylon
    Company Website
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co

Users
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Pylon features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Harry A.
HA
Pylon is such a pleasure to use that customer support feels like a game I enjoy playing. Every issue is in one place, neatly organized, and can be... Read review
Simon K.
SK
Pylon gets better every day and is one of our team's favorite support tools Read review
Seller Details
Seller
Pylon
Company Website
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®
Stonly
(132)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Sarah V.
    SV
    I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
    Miguel L.
    ML
    We have developed a FAQ's page for one of our clients and they loved it Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Sarah V.
SV
I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
Miguel L.
ML
We have developed a FAQ's page for one of our clients and they loved it Read review
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
Apptivo
(217)4.4 out of 5
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing

    Users
    • Owner
    • Manager
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apptivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    9.0
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • BK
    Cloud Based. Fairly customizable. I am always able to get an agent through the embedded chat widget. It is like have a teacher or assistant sitting... Read review
    AG
    Compared to other CRM's I find the customization unparalleled and the automation of moving from lead to opportunity to project very important.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apptivo
    Year Founded
    2009
    HQ Location
    Fremont, California
    Twitter
    @Apptivo
    5,958 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    222 employees on LinkedIn®
    Phone
    +1 (855) 345-2777
Product Description
How are these determined?Information
This description is provided by the seller.

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing

Users
  • Owner
  • Manager
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
Apptivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
9.0
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
BK
Cloud Based. Fairly customizable. I am always able to get an agent through the embedded chat widget. It is like have a teacher or assistant sitting... Read review
AG
Compared to other CRM's I find the customization unparalleled and the automation of moving from lead to opportunity to project very important.... Read review
Seller Details
Seller
Apptivo
Year Founded
2009
HQ Location
Fremont, California
Twitter
@Apptivo
5,958 Twitter followers
LinkedIn® Page
www.linkedin.com
222 employees on LinkedIn®
Phone
+1 (855) 345-2777
eDesk
(60)4.5 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    • Director
    Industries
    • Retail
    • Automotive
    Market Segment
    • 73% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eDesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.6
    Customization
    Average: 8.4
    7.7
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JM
    Like many other helpdesk software providers, they had suitable integrations. Read review
    Abderrahmane H.
    AH
    eDesk truly shines with its comprehensive platform integrations - it connects seamlessly with all the channels we need without any hassle. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xSellco Software
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
  • Director
Industries
  • Retail
  • Automotive
Market Segment
  • 73% Small-Business
  • 17% Mid-Market
eDesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.6
Customization
Average: 8.4
7.7
Customer Portal
Average: 8.6
JM
Like many other helpdesk software providers, they had suitable integrations. Read review
Abderrahmane H.
AH
eDesk truly shines with its comprehensive platform integrations - it connects seamlessly with all the channels we need without any hassle. The... Read review
Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
248 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Capacity
(57)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Capacity features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.7
    9.2
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DW
    The platform is easy to navigate and customize. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    524 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    588 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
Capacity features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.7
9.2
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
DW
The platform is easy to navigate and customize. Read review
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
524 Twitter followers
LinkedIn® Page
www.linkedin.com
588 employees on LinkedIn®
ALVAO Service Desk
(52)4.6 out of 5
Save to My Lists
Entry Level Price:$36.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 65% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ALVAO Service Desk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.7
    7.3
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Veeral O.
    VO
    The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well. Read review
    Verified User in Outsourcing/Offshoring
    AO
    ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ALVAO
    Year Founded
    1999
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic

Users
No information available
Industries
  • Government Administration
Market Segment
  • 65% Mid-Market
  • 29% Enterprise
ALVAO Service Desk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.7
7.3
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Veeral O.
VO
The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well. Read review
Verified User in Outsourcing/Offshoring
AO
ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of... Read review
Seller Details
Seller
ALVAO
Year Founded
1999
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
HelpDesk
(34)4.6 out of 5
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced too

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpDesk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    9.0
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • GL
    What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely... Read review
    Verified User in Computer Software
    UC
    We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced too

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
HelpDesk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
9.0
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
GL
What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely... Read review
Verified User in Computer Software
UC
We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver. Read review
Seller Details
Seller
Text
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
Ownership
WSE: TXT
Wavity Help and Service Desk
(33)4.9 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro

    Users
    No information available
    Industries
    • Mechanical or Industrial Engineering
    Market Segment
    • 70% Mid-Market
    • 18% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wavity Help and Service Desk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.7
    9.9
    Customization
    Average: 8.4
    9.8
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AG
    Ticket management and Leave management are the best Read review
    SS
    A modern ticketing tool with all features available.it is highly customizable as it is a zero code solution. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wavity
    Year Founded
    2016
    HQ Location
    San Jose, CA
    Twitter
    @WavityInc
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro

Users
No information available
Industries
  • Mechanical or Industrial Engineering
Market Segment
  • 70% Mid-Market
  • 18% Small-Business
Wavity Help and Service Desk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.7
9.9
Customization
Average: 8.4
9.8
Customer Portal
Average: 8.6
AG
Ticket management and Leave management are the best Read review
SS
A modern ticketing tool with all features available.it is highly customizable as it is a zero code solution. Read review
Seller Details
Seller
Wavity
Year Founded
2016
HQ Location
San Jose, CA
Twitter
@WavityInc
38 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Plivo
(748)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

    Users
    • CEO
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
    • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
    • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    6.7
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,671 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

Users
  • CEO
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
  • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
  • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
6.7
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,671 Twitter followers
LinkedIn® Page
www.linkedin.com
185 employees on LinkedIn®
AzureDesk
(30)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective custom

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 37% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AzureDesk features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    8.8
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • NL
    This SaaS support desk application has changed the way we handle customer support. Gone are tracking emails and follow up where key content and... Read review
    AJ
    AzureDesk is quite economical and has all the must have features of enterprise class systems. It provides a free trial for up to 14 days and a free... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IntegrateCloud
    Year Founded
    2013
    HQ Location
    Mount Laurel, NJ
    Twitter
    @integratecloud_
    50 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective custom

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 37% Small-Business
AzureDesk features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
8.8
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
NL
This SaaS support desk application has changed the way we handle customer support. Gone are tracking emails and follow up where key content and... Read review
AJ
AzureDesk is quite economical and has all the must have features of enterprise class systems. It provides a free trial for up to 14 days and a free... Read review
Seller Details
Seller
IntegrateCloud
Year Founded
2013
HQ Location
Mount Laurel, NJ
Twitter
@integratecloud_
50 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Watermelon
(98)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at €106.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start autom

    Users
    No information available
    Industries
    • Retail
    • Education Management
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Watermelon AI is a platform that provides a chatbot service to handle customer inquiries and reduce workload.
    • Users frequently mention the ease of use, the platform's flexibility, and the responsive support team as major advantages, along with the ability to train the AI agent using company data and the reduction in standard customer questions.
    • Users reported that setting up the chatbot requires a good understanding and time, the bot occasionally provides inaccurate or incomplete answers, and the process of updating URLs used in the chatbot is manual and time-consuming.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Watermelon features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Watermelon
    Year Founded
    2018
    HQ Location
    Utrecht, NL
    Twitter
    @WatermelonHQ
    3,020 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start autom

Users
No information available
Industries
  • Retail
  • Education Management
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Watermelon AI is a platform that provides a chatbot service to handle customer inquiries and reduce workload.
  • Users frequently mention the ease of use, the platform's flexibility, and the responsive support team as major advantages, along with the ability to train the AI agent using company data and the reduction in standard customer questions.
  • Users reported that setting up the chatbot requires a good understanding and time, the bot occasionally provides inaccurate or incomplete answers, and the process of updating URLs used in the chatbot is manual and time-consuming.
Watermelon features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Watermelon
Year Founded
2018
HQ Location
Utrecht, NL
Twitter
@WatermelonHQ
3,020 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
Desku.io
(31)4.8 out of 5
13th Easiest To Use in Help Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desku.io features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.9
    Workflow
    Average: 8.7
    9.8
    Customization
    Average: 8.4
    9.7
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jairo R.
    JR
    The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need... Read review
    Verified User in Computer Software
    EC
    The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Desku.io
    Year Founded
    2022
    HQ Location
    Dover, US
    Twitter
    @DeskuHQ
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

Users
No information available
Industries
  • Computer Software
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
Desku.io features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.9
Workflow
Average: 8.7
9.8
Customization
Average: 8.4
9.7
Customer Portal
Average: 8.6
Jairo R.
JR
The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need... Read review
Verified User in Computer Software
EC
The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the... Read review
Seller Details
Seller
Desku.io
Year Founded
2022
HQ Location
Dover, US
Twitter
@DeskuHQ
53 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®