# Top Free Help Desk Software - Page 8 Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day. A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution. If you'd like to see more products and to evaluate additional feature options, compare all [Help Desk Software](https://www.g2.com/categories/help-desk) to ensure you get the right product. ## View Free Help Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **214** Help Desk Products Available View all [Help Desk Software](https://www.g2.com/categories/help-desk) View all [Help Desk Software](https://www.g2.com/categories/help-desk) ### [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews) [By InvGate](https://www.g2.com/sellers/invgate-de02a2f9-af6c-4e8a-ac11-55751d51b37c) [ (20)4.6 out of 5 ](https://www.g2.com/products/invgate-service-management/reviews#reviews "Read InvGate Service Management Reviews") Product Description InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Cer **Industries:** Information Technology and Services · **Market Segment:** 60% Small-Business, 25% Mid-Market DH InvGate Service Management is intuitive, flexible, and easy to roll out across IT and other departments like HR and facilities. The visual workflow...[Read review](https://www.g2.com/products/invgate-service-management/reviews/invgate-service-management-review-11493425) Year Founded 2008 HQ Location Buenos Aires, Argentina, AR Company Website https://www.invgate.com Twitter @InvGate LinkedIn® Page https://www.linkedin.com/company/679915/ ### [View360Cx](https://www.g2.com/products/view360cx/reviews) [By Systech Technologies](https://www.g2.com/sellers/systech-technologies) [ (12)4.8 out of 5 ](https://www.g2.com/products/view360cx/reviews#reviews "Read View360Cx Reviews") Product Description At Systech Technologies, we believe that exceptional customer experience is the foundation of sustainable growth. That belief led us to create View360 — a robust omnichannel customer engagement platfo **Market Segment:** 50% Small-Business, 50% Mid-Market ![ashima s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ashima s.") AS An all-in-one, omnichannel CX suite with granular RBAC and strong security controls, built for enterprise-grade scalability, high performance, and...[Read review](https://www.g2.com/products/view360cx/reviews/view360cx-review-12632492) ![Mohammed Abdur R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed Abdur R.") MR I like that View360Cx offers a unified desktop platform where agents can gain deep insights into customer details. It fetches all the feedback from...[Read review](https://www.g2.com/products/view360cx/reviews/view360cx-review-12655689) Year Founded 2019 HQ Location Dubai, United Arab Emirates Company Website https://www.view360.cx LinkedIn® Page https://www.linkedin.com/company/view360cx/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Grasp](https://www.g2.com/products/grasp/reviews) [By Grasp](https://www.g2.com/sellers/grasp) [ (12)4.5 out of 5 ](https://www.g2.com/products/grasp/reviews#reviews "Read Grasp Reviews") Product Description Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service. **Market Segment:** 42% Small-Business, 33% Enterprise ![Nemanja J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nemanja J.") NJ Casengo is a cloud based customer software that helps you communicate with customers. Great thing is that it is easy to communicate with customers...[Read review](https://www.g2.com/products/grasp/reviews/grasp-review-117932) ![diana carolina a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "diana carolina a.") DA It is a very interesting and friendly software, has a smooth, pleasant and intuitive interface. It was easy to learn and configure, has many...[Read review](https://www.g2.com/products/grasp/reviews/grasp-review-1689676) Year Founded 2012 HQ Location Amsterdam, NL Company Website https://www.getgrasp.com/ Twitter @Grasp\_EN LinkedIn® Page https://www.linkedin.com/company/getgrasp/ ### [Help Desk Premier](https://www.g2.com/products/help-desk-premier/reviews) [By Help Desk Software](https://www.g2.com/sellers/help-desk-software) [ (11)4.0 out of 5 ](https://www.g2.com/products/help-desk-premier/reviews#reviews "Read Help Desk Premier Reviews") Product Description Help Desk Software **Market Segment:** 55% Small-Business, 36% Mid-Market RR It's is so simple to learn and in just few minutes to run in the cloud. We've answer all questions and help our users to solve issues with this...[Read review](https://www.g2.com/products/help-desk-premier/reviews/help-desk-premier-review-8873969) ![Vanshika B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanshika B.") VB Help Desk is a revolutionary tool that helps manage the entire CRM process in an efficient and effective manner. It is really easy to get started...[Read review](https://www.g2.com/products/help-desk-premier/reviews/help-desk-premier-review-9036944) HQ Location Boston, MA Company Website https://www.helpdesksoftware.biz/ LinkedIn® Page https://www.linkedin.com/company/help-desk-premier/ ### [Helpmonks](https://www.g2.com/products/helpmonks/reviews) [By Helpmonks](https://www.g2.com/sellers/helpmonks) [ (26)4.3 out of 5 ](https://www.g2.com/products/helpmonks/reviews#reviews "Read Helpmonks Reviews") Product Description Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta **Market Segment:** 73% Small-Business, 27% Mid-Market ![Evert-Jan v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evert-Jan v.") EV Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support[Read review](https://www.g2.com/products/helpmonks/reviews/helpmonks-review-4359732) ![Dave C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave C.") DC It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it...[Read review](https://www.g2.com/products/helpmonks/reviews/helpmonks-review-4398500) Year Founded 2013 HQ Location Syracuse, New York Company Website https://helpmonks.com Twitter @helpmonks LinkedIn® Page https://www.linkedin.com/company/helpmonks/about ### [intheloop.io](https://www.g2.com/products/intheloop-io/reviews) [By Loop Email](https://www.g2.com/sellers/loop-email) [ (19)4.9 out of 5 ](https://www.g2.com/products/intheloop-io/reviews#reviews "Read intheloop.io Reviews") Product Description Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em **Market Segment:** 89% Small-Business, 11% Mid-Market ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") EM I love how I can chat directly or within teams in the same app as I can do my usual email, plus I can have internal discussions around emails. The...[Read review](https://www.g2.com/products/intheloop-io/reviews/intheloop-io-review-4219257) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Simple, effective communication between all of our agents, allowing more accuracy, avoid duplication, time spent searching, researching, and most...[Read review](https://www.g2.com/products/intheloop-io/reviews/intheloop-io-review-4223205) Year Founded 2006 HQ Location London, London Company Website https://www.intheloop.io Twitter @loop\_email LinkedIn® Page https://www.linkedin.com/company/loopemail/ ### [ServiceTeam ITSM](https://www.g2.com/products/serviceteam-itsm/reviews) [By Provance Technologies](https://www.g2.com/sellers/provance-technologies) [ (18)3.9 out of 5 ](https://www.g2.com/products/serviceteam-itsm/reviews#reviews "Read ServiceTeam ITSM Reviews") Product Description The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly t **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Mid-Market, 28% Small-Business ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") CG UI and UX are very good. I found the tool out of the box to be very good.[Read review](https://www.g2.com/products/serviceteam-itsm/reviews/serviceteam-itsm-review-9379606) Year Founded 1997 HQ Location Ottawa, Ontario Canada Company Website https://www.provance.com/ LinkedIn® Page http://www.linkedin.com/company/provance-technologies ### [Vtiger Help Desk](https://www.g2.com/products/vtiger-help-desk/reviews) [By Vtiger](https://www.g2.com/sellers/vtiger) [ (12)4.1 out of 5 ](https://www.g2.com/products/vtiger-help-desk/reviews#reviews "Read Vtiger Help Desk Reviews") Product Description Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (inclu **Market Segment:** 58% Mid-Market, 33% Enterprise ![Mario D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario D.") MD What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which...[Read review](https://www.g2.com/products/vtiger-help-desk/reviews/vtiger-help-desk-review-3627073) ![Aamir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aamir S.") AS One of the best I like about the vtiger help desk the interface in very good and user friendly. It provides lots of options that options you need...[Read review](https://www.g2.com/products/vtiger-help-desk/reviews/vtiger-help-desk-review-4841540) Year Founded 2004 HQ Location Cupertino, California Company Website https://www.vtiger.com Twitter @vtigercrm LinkedIn® Page https://www.linkedin.com/company/1270573/ Phone 1-877-784-9277 ### [C2CRM](https://www.g2.com/products/c2crm/reviews) [By Clear C2, Inc.](https://www.g2.com/sellers/clear-c2-inc) [ (74)4.6 out of 5 ](https://www.g2.com/products/c2crm/reviews#reviews "Read C2CRM Reviews") Product Description Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes ( **Industries:** Telecommunications, Hospital & Health Care · **Market Segment:** 62% Mid-Market, 27% Small-Business ![Lance S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance S.") LS C2 achieves our key objective – Easy to use, with robust features for long-term growth.[Read review](https://www.g2.com/products/c2crm/reviews/c2crm-review-4384611) ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE C2CRM provides its users with a comprehensive platform where users can manage sales, marketing and customer service processes from a single...[Read review](https://www.g2.com/products/c2crm/reviews/c2crm-review-4509909) Year Founded 1993 HQ Location Coppell, TX Company Website https://www.clearc2.com Twitter @C2CRM LinkedIn® Page https://www.linkedin.com/company/141936/ ### [Rhino Support](https://www.g2.com/products/rhino-support/reviews) [By Rhino Support](https://www.g2.com/sellers/rhino-support) [ (11)4.2 out of 5 ](https://www.g2.com/products/rhino-support/reviews#reviews "Read Rhino Support Reviews") Product Description Help Desk Software **Market Segment:** 36% Mid-Market, 36% Small-Business ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI They just created a mobile app so that I can answer chats no matter where I am! [Read review](https://www.g2.com/products/rhino-support/reviews/rhino-support-review-453943) KN Very easy to use, user friendly, live chat keeps one directly in contact with your clients it ensures real time customer support you reply to...[Read review](https://www.g2.com/products/rhino-support/reviews/rhino-support-review-865939) Year Founded 2010 HQ Location Ogden,UT Company Website https://www.rhinosupport.com Twitter @rhinosupport LinkedIn® Page https://www.linkedin.com/company/10074339/ ### [SparrowDesk](https://www.g2.com/products/sparrowdesk/reviews) [By SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) [ (12)4.6 out of 5 ](https://www.g2.com/products/sparrowdesk/reviews#reviews "Read SparrowDesk Reviews") Product Description SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat in **Market Segment:** 75% Small-Business, 17% Enterprise ![Amal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amal S.") AS We support customers through both email and Slack, and having a solid Slack integration in SparrowDesk has made a real difference. Customers can...[Read review](https://www.g2.com/products/sparrowdesk/reviews/sparrowdesk-review-12624951) ![Suraj R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj R.") SR Getting the environment live was surprisingly quick email channels, the help center, and Zoona AI Agent were all up and running within a day,...[Read review](https://www.g2.com/products/sparrowdesk/reviews/sparrowdesk-review-12631199) Year Founded 2017 HQ Location Palo Alto, California Company Website https://surveysparrow.com/ Twitter @surveysparrow LinkedIn® Page https://www.linkedin.com/company/13253328 ### [Charla](https://www.g2.com/products/charla/reviews) [By Charla](https://www.g2.com/sellers/charla) [ (10)5.0 out of 5 ](https://www.g2.com/products/charla/reviews#reviews "Read Charla Reviews") Product Description Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage you **Market Segment:** 40% Small-Business, 30% Mid-Market DM Packed with features for a such a low cost solution. We like that there is both live chat and helpdesk for offline tickets. Agent interface is a...[Read review](https://www.g2.com/products/charla/reviews/charla-review-9248567) CW Charla covers pretty much all the basics you need to start an online business. Love the Messenger integration and Helpdesk. Great solution overall,...[Read review](https://www.g2.com/products/charla/reviews/charla-review-9321071) Year Founded 2021 HQ Location Wyoming, United States Company Website https://charla.com/ Twitter @getcharla LinkedIn® Page https://www.linkedin.com/company/charlalivechat/ ### [Suptask](https://www.g2.com/products/suptask/reviews) [By Suptask](https://www.g2.com/sellers/suptask) [ (26)4.8 out of 5 ](https://www.g2.com/products/suptask/reviews#reviews "Read Suptask Reviews") Product Description The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em **Industries:** Computer & Network Security, Information Technology and Services · **Market Segment:** 50% Mid-Market, 46% Small-Business ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC No other system is needed to track internal tasks[Read review](https://www.g2.com/products/suptask/reviews/suptask-review-4908119) ET Such a great app to have in slack that wields the team together like a charm. We installed it and started to use it between the teams at first. Now...[Read review](https://www.g2.com/products/suptask/reviews/suptask-review-4908306) Year Founded 2021 HQ Location Stockholm, SE Company Website https://www.suptask.com Twitter @suptask LinkedIn® Page https://www.linkedin.com/company/suptask/ ### [Atlas Support](https://www.g2.com/products/atlas-support/reviews) [By Atlas Support Inc](https://www.g2.com/sellers/atlas-support-inc) [ (23)4.9 out of 5 ](https://www.g2.com/products/atlas-support/reviews#reviews "Read Atlas Support Reviews") Product Description Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across **Industries:** Computer Software, Financial Services · **Market Segment:** 87% Small-Business, 13% Mid-Market EN What I like best about Atlas Support is how quick and helpful they are. They always provide clear solutions and go the extra mile to resolve...[Read review](https://www.g2.com/products/atlas-support/reviews/atlas-support-review-10580532) Year Founded 2021 HQ Location Pleasanton, US Company Website https://atlas.so LinkedIn® Page https://www.linkedin.com/company/atlas-support-inc ### [DeskDirector](https://www.g2.com/products/deskdirector/reviews) [By DeskDirector](https://www.g2.com/sellers/deskdirector) [ (11)4.4 out of 5 ](https://www.g2.com/products/deskdirector/reviews#reviews "Read DeskDirector Reviews") Product Description Optimize your business outcomes across your organization with DeskDirector’s all-in-one software. Fuel business success with advanced automation features, scalable workflows, custom forms designer, pe **Market Segment:** 82% Small-Business, 18% Mid-Market ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT The product is simple to use and easy to setup. Free Tier for Evaluation is indeed helpful. End user persona and Tech Support persona viewpoint is...[Read review](https://www.g2.com/products/deskdirector/reviews/deskdirector-review-5194743) Year Founded 2012 HQ Location Auckland, Auckland Company Website https://www.deskdirector.com/ Twitter @DeskDirector LinkedIn® Page https://www.linkedin.com/company/deskdirector/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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