Top Free Help Desk Software - Page 8

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

C2CRM

Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (10-user minimum). A customizable enterprise CRM that will drive sales, manage customer relationships, and automate marketing while streamlining internal processes. Affordable, flexible pricing, and feature-rich.

Average Rating: 4.6/5.0

Total Reviews: 74

How Do G2 Users Rate C2CRM?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind C2CRM?

  • Seller: Clear C2, Inc.
  • Year Founded: 1993
  • HQ Location: Coppell, TX
  • Twitter: @C2CRM
    699 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Hospital & Health Care
  • Company Size: 61% Medium, 28% Small

What Do G2 Reviewers Say About C2CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of C2CRM, significantly enhancing their lead generation and marketing automation efforts.
  • Users praise the easy-to-use interface of C2CRM, enhancing organization and efficiency in their workflow.
  • Users value the easy customization of C2CRM, enabling tailored solutions that enhance lead tracking and marketing automation.
  • Users appreciate the responsive customer support from C2CRM, ensuring a customized and effective implementation experience.
  • Users value the customization capabilities of C2CRM, enabling tailored solutions for business processes and effective lead management.
Cons
  • Users find the learning curve steep, especially for beginners, making C2CRM challenging to navigate initially.
  • Users notice the outdated interface and limited customization options, suggesting a need for modern updates and better integrations.
  • Users find C2CRM not intuitive, requiring manual work and prior experience for a seamless experience.
  • Users find C2CRM less user-friendly, often requiring manual effort and posing challenges for beginners and mobile access.
  • Users experience poor customer support from C2CRM, indicating a need for improvement in assistance and responsiveness.

What Are Recent G2 Reviews of C2CRM?

What Are G2 Users Discussing About C2CRM?

Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Average Rating: 3.7/5.0

Total Reviews: 98

How Do G2 Users Rate Track-It!?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Track-It!?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 56% Medium, 29% Large

What Are Recent G2 Reviews of Track-It!?

What Are G2 Users Discussing About Track-It!?

Helpmonks

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Average Rating: 4.3/5.0

Total Reviews: 26

How Do G2 Users Rate Helpmonks?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind Helpmonks?

  • Seller: Helpmonks
  • Year Founded: 2013
  • HQ Location: Syracuse, New York
  • Twitter: @helpmonks
    2,086 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About Helpmonks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient organization and labeling of emails, making search and retrieval a breeze.
  • Users praise the effective email organization and labeling in Helpmonks, enhancing search efficiency for past communications.
  • Users appreciate the email tracking feature in Helpmonks, enhancing organization and search efficiency for past communications.
  • Users value the organization and efficient email searching in Helpmonks, enhancing their email management experience.
Cons
  • Users experience random shutdowns with Helpmonks, leaving them without notifications or timelines for fixes.
  • Users are frustrated by poor notifications, leaving them uninformed about issues and when they will be resolved.
  • Users report random shutdowns that disrupt workflow, leaving them frustrated with a lack of updates on fixes.
  • Users are frustrated by the slow loading times of Helpmonks, hindering their efficiency and workflow.
  • Users often face random shutdowns with Helpmonks, leading to frustration due to lack of notifications or ETAs on fixes.

What Are Recent G2 Reviews of Helpmonks?

What Are G2 Users Discussing About Helpmonks?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

DoneDone

If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before.

Average Rating: 4.6/5.0

Total Reviews: 84

How Do G2 Users Rate DoneDone?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Workflow: 9.3/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind DoneDone?

  • Seller: DoneDone
  • Year Founded: 2007
  • HQ Location: Austin, US
  • Twitter: @GetDoneDone
    622 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 91% Small, 7% Medium

What Do G2 Reviewers Say About DoneDone?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of DoneDone, making it an excellent choice for managing tasks effectively.
  • Users value the easy setup of DoneDone, finding it simple to implement and enhance their productivity.
  • Users highlight the efficiency of DoneDone, integrating smoothly into workflows and enhancing productivity significantly.
  • Users praise DoneDone's powerful and flexible API, enhancing functionality and integration for diverse use cases.
  • Users value the time-saving features of DoneDone, enhancing productivity and simplifying complex task management.
Cons
  • Users find filtering issues with DoneDone, making it challenging to sort linked tasks and search past projects.
  • Users express a need for inadequate filtering options to enhance task management and organization within DoneDone.
  • Users note a lack of tools for HIPAA compliance and desire enhanced sorting/filtering features in DoneDone.
  • Users find DoneDone's search functionality for past projects not intuitive, highlighting a need for improvement in ease of use.
  • Users find subtask issues in DoneDone due to lacking sorting/filtering features and HIPAA compliance for functionality.

What Are Recent G2 Reviews of DoneDone?

What Are G2 Users Discussing About DoneDone?

Grasp

Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Grasp?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Grasp?

  • Seller: Grasp
  • Year Founded: 2012
  • HQ Location: Amsterdam, NL
  • Twitter: @Grasp_EN
    4,218 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Small, 33% Large

What Are Recent G2 Reviews of Grasp?

What Are G2 Users Discussing About Grasp?

SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate SparrowDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind SparrowDesk?

  • Seller: SurveySparrow Inc.
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    396 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 17% Large

What Do G2 Reviewers Say About SparrowDesk?

AI-generated summary from verified user reviews

Pros
  • Users value the AI assistance for speeding up support tasks efficiently while maintaining a clean interface.
  • Users value the AI efficiency of SparrowDesk, enhancing productivity and streamlining support management effortlessly.
  • Users love the efficiency of assignment management in SparrowDesk, simplifying support tasks and improving team onboarding.
  • Users love the automated responses feature in SparrowDesk for simplifying support and enhancing team efficiency.
  • Users find SparrowDesk's ease of use valuable, simplifying day-to-day support and onboarding new teammates effortlessly.
Cons
  • Users face challenges with automation complexity, as some settings require time and not all integrations are available.
  • Users often face integration issues with SparrowDesk, as some needed integrations are still unavailable.
  • Users find the lack of integrations limiting, as some essential tools aren't currently supported by SparrowDesk.
  • Users find the limited automation of SparrowDesk frustrating due to unavailable integrations and time-consuming settings adjustments.
  • Users note the limited integrations in SparrowDesk, which hinders the efficiency of their workflows.

What Are Recent G2 Reviews of SparrowDesk?

Infoset

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.

Average Rating: 4.6/5.0

Total Reviews: 14

How Do G2 Users Rate Infoset?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Infoset?

  • Seller: Infoset
  • Year Founded: 2020
  • HQ Location: İstanbul, TR
  • Twitter: @infosetapp
    32 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 43% Small, 43% Medium

What Do G2 Reviewers Say About Infoset?

AI-generated summary from verified user reviews

Cons
  • Users find integration issues with Infoset, making it difficult to work seamlessly with other systems.
  • Users experience poor customer support with Infoset, often finding it slow and unresponsive when assistance is needed.
  • Users find that poor reporting complicates data validation, especially with complex sets, leading to quality concerns.
  • Users find the steep learning curve of Infoset challenging, impacting their ability to validate complex data sets effectively.

What Are Recent G2 Reviews of Infoset?

What Are G2 Users Discussing About Infoset?

HelpSpace

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. ​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency

Average Rating: 4.4/5.0

Total Reviews: 12

How Do G2 Users Rate HelpSpace?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind HelpSpace?

  • Seller: HelpSpace
  • Year Founded: 2020
  • HQ Location: Bad Vilbel, DE
  • Twitter: @helpspace
    720 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 33% Medium

What Do G2 Reviewers Say About HelpSpace?

AI-generated summary from verified user reviews

Pros
  • Users find HelpSpace to be extremely helpful in managing knowledge base and enhancing customer support experiences.
  • Users value the responsive customer support from HelpSpace, ensuring timely resolutions for customer inquiries and issues.
  • Users value the effective customer support features of HelpSpace, enhancing their interaction and resolution of queries.
  • Users value the effective search capabilities of HelpSpace, making it easy to find essential knowledge base articles.
Cons
  • Users find the limited integration options of HelpSpace challenging, affecting their efficiency in managing customer communication.
  • Users find HelpSpace to be expensive, particularly burdening for smaller businesses with fewer integrations than competitors.
  • Users find the lack of chat integration in HelpSpace frustrating, leading to time delays in support response.

What Are Recent G2 Reviews of HelpSpace?

What Are G2 Users Discussing About HelpSpace?

Rhino Support

Help Desk Software

Average Rating: 4.2/5.0

Total Reviews: 11

How Do G2 Users Rate Rhino Support?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Rhino Support?

  • Seller: Rhino Support
  • Year Founded: 2010
  • HQ Location: Ogden,UT
  • Twitter: @rhinosupport
    794 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 36% Small, 36% Medium

What Are Recent G2 Reviews of Rhino Support?

Help Desk Premier

Help Desk Software

Average Rating: 4.0/5.0

Total Reviews: 11

How Do G2 Users Rate Help Desk Premier?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Help Desk Premier?

Who Uses This Product?

  • Company Size: 55% Small, 36% Medium

What Do G2 Reviewers Say About Help Desk Premier?

AI-generated summary from verified user reviews

Cons
  • Users experience missing features during network issues, impacting their ability to connect with the help desk center.

What Are Recent G2 Reviews of Help Desk Premier?

What Are G2 Users Discussing About Help Desk Premier?

500apps

500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an unmatched price of just $14.99/month with full access to the latest versions of new products and web extensions. 500apps is the single, most-advanced software platform that provides scaling businesses with an All-in-One SaaS suite. All-in-one Sales Suite - Finder-Email Finder CRM.io-CRM Leadsly-Sales Credence OutreachWriter-AI Outreach Writer Etc. All-in-one Marketing Suite - NinjaSite-Website Builder MailSend-Email Marketing HipSocial-Social Media Management Software NinjaSEO-SEO Tool Etc. All-in-one HR Suite Clockly-Time Tracking Software RecruitHire-Applicant Tracking NinjaInterview-Video interviewing HRSprout-HRMS etc. All-in-one Productivity Suite Projectsly-Project Management Software Forms.io-Form Builder Software BPMApp-Business Process Automation Etc. BotPath-Robotic Process Automation And many more...

Average Rating: 3.9/5.0

Total Reviews: 15

How Do G2 Users Rate 500apps?

  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customer Portal: 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Medium, 40% Small

What Are Recent G2 Reviews of 500apps?

What Are G2 Users Discussing About 500apps?

OneDesk

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Average Rating: 4.2/5.0

Total Reviews: 34

How Do G2 Users Rate OneDesk?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind OneDesk?

  • Seller: OneDesk
  • Year Founded: 2009
  • HQ Location: Montreal, Canada
  • Twitter: @OneDeskApp
    737 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Small, 26% Large

What Do G2 Reviewers Say About OneDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OneDesk, finding it simple to set up and manage effectively.
  • Users value the easy integration of OneDesk, making setup and operation intuitive and flexible for all.
  • Users find the easy setup of OneDesk allows for quick implementation and smooth running of operations.
  • Users find OneDesk offers interesting and flexible features, making it easy to set up a basic help center.
  • Users value the flexibility of OneDesk, appreciating its intuitive and easy-to-use setup for various needs.
Cons
  • Users report frequent bugs in OneDesk, experiencing inconsistent functionality and needing extensive support to resolve issues.
  • Users report limited functionality in OneDesk, facing inconsistencies and frequent need for support intervention.
  • Users report poor customer support, as assistance is often needed to resolve system responsiveness issues.
  • Users find that OneDesk requires too much expertise and support intervention to address functionality inconsistencies.
  • Users experience slow performance with OneDesk, noting inconsistent functionality and frequent system stalling requiring support intervention.

What Are Recent G2 Reviews of OneDesk?

What Are G2 Users Discussing About OneDesk?

Communication

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified).

Average Rating: 4.2/5.0

Total Reviews: 16

How Do G2 Users Rate Communication?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Communication?

  • Seller: Little SaaS
  • Year Founded: 2018
  • HQ Location: Newark, US
  • Twitter: @littlesaas
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 72% Small, 17% Medium

What Do G2 Reviewers Say About Communication?

AI-generated summary from verified user reviews

Pros
  • Users value the convenient connectivity of Communication, enjoying seamless interactions in one centralized platform.
  • Users value the ease of communication provided by the product, enjoying seamless interaction all in one place.
  • Users love the ease of communication with everything conveniently available in one place.
  • Users value the convenience of centralized communication, enjoying seamless interactions in one platform.
Cons
  • Users experience messaging issues, feeling overwhelmed by scattered information and a need for improved user experience.
  • Users find the communication not intuitive, struggling with scattered messaging and information overload that hinders experience.
  • Users find UX issues in Communication due to scattered messaging and excessive information, leading to a subpar experience.

What Are Recent G2 Reviews of Communication?

What Are G2 Users Discussing About Communication?

Intelswift

Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation.

Average Rating: 4.7/5.0

Total Reviews: 20

How Do G2 Users Rate Intelswift?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Intelswift?

Who Uses This Product?

  • Company Size: 35% Small, 20% Medium

What Do G2 Reviewers Say About Intelswift?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Intelswift, streamlining tasks and enhancing efficiency across various communication channels.
  • Users praise the ease of use of Intelswift, appreciating the quick setup and seamless automation features.
  • Users value the efficiency of Intelswift, as it streamlines customer support and saves significant time through automation.
  • Users appreciate the all-in-one unified workspace of Intelswift, enhancing efficiency by consolidating communication and automating tasks.
  • Users value the powerful automation features of Intelswift, streamlining tasks and enhancing team efficiency significantly.
Cons
  • Users find the learning curve steep, with initial setup and customization requiring considerable time and effort.
  • Users indicate that search and filtering improvements are needed for a more efficient experience with Intelswift.
  • Users find Intelswift's setup process not intuitive, requiring time and effort for customization and initial configuration.
  • Users find the difficult setup of Intelswift challenging, particularly with AI agents and automation configurations.
  • Users find the limited customization options challenging, as setup and configuration can be time-consuming and complex.

What Are Recent G2 Reviews of Intelswift?

Helpdesk

A Flexible SharePoint Helpdesk for Microsoft 365 A SharePoint helpdesk gives your organization a simple way to manage support requests, IT issues, and service tickets directly within Microsoft 365. Instead of relying on disconnected tools, you can build a SharePoint ticketing system that fits your existing workflows and gives employees, customers, vendors, and partners an easy way to submit and track requests. Designed to be easy to use and highly customizable, a SharePoint helpdesk can adapt to your organization’s processes, teams, and support requirements. You can customize ticket fields, categories, workflows, permissions, notifications, and routing rules to create a system that works the way your support team works. Automate Your Helpdesk with Power Automate Connect your Office 365 helpdesk to Power Automate to automate repetitive tasks and streamline your support processes. Automatically assign tickets, send notifications, update records, trigger approvals, escalate requests, and keep users informed as tickets move through your workflow. Because Power Automate supports flexible workflows, you can create simple automations or more advanced processes based on your organization’s needs. Connect Power BI for Reporting Turn your helpdesk data into useful insights by connecting your Microsoft 365 helpdesk to Power BI. Analyze ticket volumes, response times, resolution times, workload, SLA performance, and other key metrics through interactive dashboards and reports. This gives managers and IT teams better visibility into support performance and helps identify trends, bottlenecks, and areas for improvement. Easy to Customize and Easy to Use A modern SharePoint ticketing system should not require a complicated setup or force your team to change the way they work. With a customizable SharePoint helpdesk, you can configure the system around your existing Microsoft 365 environment while keeping the experience simple for both end users and support agents. Whether you need an Office 365 helpdesk for internal IT support or a Microsoft 365 helpdesk for customers, vendors, and partners, SharePoint provides a flexible foundation for managing requests from submission to resolution.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Helpdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.6/10 (Category avg: 8.7/10)
  • Customization : 4.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Helpdesk?

  • Seller: SteadyPoint
  • Year Founded: 2011
  • HQ Location: LEWES, Sussex, Delaware
  • Twitter: @steadypoint
    40 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Medium, 36% Large

What Do G2 Reviewers Say About Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from Helpdesk, enhancing their experience and meeting diverse departmental needs.
  • Users value the high customizability of Helpdesk, allowing tailored solutions for their unique departmental needs.
  • Users commend the responsive support team for their quick assistance and effective implementation of enhancements.

What Are Recent G2 Reviews of Helpdesk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026