Supremo is a remote support software for Windows, macOS, iOS, and Android combining RMM, Help Desk features, and AI-driven Behavioral Threat Detection into an all-in-one tool for IT teams, tech support operators, and MSP/MSSP. It requires zero configuration, with mobile connectivity included in each available plan.
Users can take advantage of screen sharing to deliver remote support for immediate troubleshooting as well as scheduled, unattended maintenance. Session efficiency is boosted through multi-monitor support, rapid-select shortcuts, and command-line configuration, while access policies and passwords can be customized per endpoint.
Standard capabilities in every session include chat, file transfer, an unlimited online address book, remote printing, automatic updates and single-click activation unattended access.
Mobile Support extends basic remote connections to phones, tablets and other mobile devices: using Supremo Mobile, support staff can turn any mobile into a primary controller to access servers and computers, featuring direct access from and to Android and iOS endpoints.
Core RMM capabilities incorporate Patch Management, Network Scan, Remote Shell, and monitoring of Process, Service, and Event logs, in addition to an automatically updated Hardware and Software inventory across all endpoints. Meanwhile, Help Desk features supply a Support Queue and Remote Support Invoicing with flexible billing settings suited to individual client contracts.
To accommodate larger operations, Supremo facilitates automatic and mass configuration and deployment, real-time license usage control, and in-depth, exportable connection activity reports. Features like user management and license sSharing allow a Support Team to balance workloads effectively across agents. For MSPs and MSSPs distributing customized tools, the client software can be rebranded using Supremo Custom and Supremo Custom Pro.
Users require no account registration, VPN installation, or firewall and router adjustments - they simply need to download and launch the client, with optional connection confirmation available to authorize sessions before technicians connect.
Data travels via an encrypted, 2FA-protected pathway. Comprehensive security is maintained through anti-brute-force protection, ID whitelisting, connection confirmation, and detailed permissions, while seamless integration with existing software is enabled via command-line interface, open APIs, or custom builds.
Instead of per-user licensing, Supremo bases pricing on simultaneous connections and, as an option,, managed RMM endpoints, offering unlimited users and endpoints to connect to. Subscriptions are available on quarterly, annual, or multi-year terms, with connection counts, monitored devices, and plan durations adjustable via the online account portal whenever needed.
Available in three tiers - Solo, Business, and Professional - the platform scales from a single connection up to the number of concurrent connections you need, with core functions such as RMM, health monitoring, logging, patch management, detailed analytics, and Helpdesk features centered in the Professional offering.
Average Rating: 4.0/5.0
Total Reviews: 25
How Do G2 Users Rate Supremo?
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Has the product been a good partner in doing business?: 7.2/10 (Category avg: 9.0/10)
Who Is the Company Behind Supremo?
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Seller: Nanosystems
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Year Founded: 1986
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HQ Location: Ascoli Piceno, Italy
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Twitter: @NanosystemsSrl
344 Twitter followers
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LinkedIn® Page: www.linkedin.com
20 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Marketing and Advertising, Computer Software
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Company Size: 44% Small, 28% Medium
What Do G2 Reviewers Say About Supremo?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Supremo, enjoying seamless remote connections without the need for registration.
- Users appreciate the seamless file transfer feature of Supremo, enhancing convenience and security for remote work.
- Users enjoy the seamless mobile compatibility of Supremo, facilitating efficient remote control and printing from anywhere.
- Users enjoy the seamless connections for remote control, allowing secure and effortless access to their files from home.
- Users appreciate the super security provided by Supremo, enhanced by password authentication for remote access.
What Are G2 Users Discussing About Supremo?
