Top Free Help Desk Software - Page 7

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Remote Monitoring and Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=remote-monitoring-and-management)

UseResponse

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate UseResponse?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind UseResponse?

  • Seller: UseResponse
  • Year Founded: 2014
  • HQ Location: Long Beach, NY
  • Twitter: @Use_Response
    183 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Are Recent G2 Reviews of UseResponse?

What Are G2 Users Discussing About UseResponse?

Issuetrak

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

Average Rating: 4.1/5.0

Total Reviews: 63

How Do G2 Users Rate Issuetrak?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Issuetrak?

  • Seller: Issuetrak
  • Year Founded: 1992
  • HQ Location: Virginia Beach, Virginia
  • Twitter: @Issuetrak
    3,738 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®
  • Phone: +1 (866) 477-8387

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 37% Medium, 32% Large

What Are Recent G2 Reviews of Issuetrak?

What Are G2 Users Discussing About Issuetrak?

Charla

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

Average Rating: 5.0/5.0

Total Reviews: 11

How Do G2 Users Rate Charla?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Charla?

  • Seller: Charla
  • Year Founded: 2021
  • HQ Location: Wyoming, United States
  • Twitter: @getcharla
    19 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 27% Medium

What Do G2 Reviewers Say About Charla?

AI-generated summary from verified user reviews

Pros
  • Users love the rapid feature development of Charla, enhancing customer support and saving significant time.
  • Users commend Charla for its timely and effective customer support, significantly enhancing their customer service experience.
  • Users value the consistent improvements of Charla, noting its effective support and seamless integration for efficient workflows.
  • Users love Charla's automation features that streamline customer support, saving time and enhancing service around the clock.
  • Users value the ease of use of Charla, making setup and daily operations effortless and efficient.
Cons
  • Users find the interface issues frustrating, noting outdated design and inconsistent functionality across platforms.
  • Users experience some chatbot issues including outdated design and inconsistent application updates affecting usability.
  • Users find the admin interface design confusing, but support is actively addressing the issue.
  • Users note some organizational issues with Charla, affecting the overall experience but hope for future improvements.
  • Users note some update issues with Charla, including outdated design and lack of regular mobile app updates.

What Are Recent G2 Reviews of Charla?

Apptivo

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Whether you use Apptivo for a single app, or to manage your entire business, it will deliver incredible value to the entire organization. Our apps cover the complete customer life cycle:

Marketing - Create targeted lists of contacts, build & deliver email campaigns, and track analytics.
Sales - Complete CRM capability with robust contact management, sales pipeline, automation, and reporting.
Help Desk - A powerful ticketing system with email integration, web portal, and time tracking.
Project Management - Manage project schedules via gantt charts, track time & milestones, and invoice for effort spent.
Field Service - Work order assignment & dispatching, mobile photo, time, and materials capture, and billing.
Quoting & Billing - Build professional quotes & email them to your customer with integrated billing & recurring invoice capabilities.
Order Management - Turn quotes into orders, track inventory & shipments, and bill the customer for your product.
Procurement & Supply Chain - Manage your vendors, track purchase orders & invoicing, and manage inventory.

Apptivo is used by hundreds of thousands of businesses from 193 countries around the world, and can accommodate independent consultants up to billion-dollar enterprises. The flexibility of Apptivo is one of our 3 primary differentiators: Affordability, Flexibility, and Capability. With our entire suite of business apps available for a single price, we offer rich & powerful features across a wide set of apps that offer unparalleled capability for their value, with best-in-class configuration capabilities that make the system flexible for any type of business.

Average Rating: 4.4/5.0

Total Reviews: 218

How Do G2 Users Rate Apptivo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Apptivo?

  • Seller: Apptivo
  • Year Founded: 2009
  • HQ Location: Fremont, California
  • Twitter: @Apptivo
    5,946 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    229 employees on LinkedIn®
  • Phone: +1 (855) 345-2777

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 81% Small, 14% Medium

What Do G2 Reviewers Say About Apptivo?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive and personalized customer support offered by Apptivo, enhancing their overall experience with the tool.
  • Users value the exceptional IT support from Apptivo, noting quick responses and effective problem-solving.
  • Users appreciate the ease of use of Apptivo, highlighting its user-friendly design and intuitive navigation.
  • Users value the easy customization options in Apptivo, enhancing their ability to tailor the application to their needs.
  • Users value the high customizability of Apptivo, enabling personalized solutions that fit their business needs easily.
Cons
  • Users find the learning curve steep, requiring time to master features and navigate module differences effectively.
  • Users find the missing features in Apptivo's mobile app hinder its functionality compared to the desktop version.
  • Users highlight the limited features of Apptivo, particularly in the mobile app compared to the desktop version.
  • Users face integration issues with Apptivo, leading to confusion and complications in their workflow processes.
  • Users find that improvement is needed in deduplication, documentation, and integration consistency across Apptivo modules.

What Are Recent G2 Reviews of Apptivo?

What Are G2 Users Discussing About Apptivo?

WorkHub Tasks

WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles and rights to ensure data privacy while streamlining the ticket creation process from email, web, and other channels. Additionally, its integrated escalation management helps ensure tasks are completed in an accurate and timely manner. To further expedite processes, WorkHub Tasks also offers digital signature capabilities to sign contracts quickly and affordably. WorkHub Tasks is the ultimate solution that helps save time and provide the best possible customer care.

Average Rating: 5.0/5.0

Total Reviews: 28

How Do G2 Users Rate WorkHub Tasks?

  • Workflow: 9.7/10 (Category avg: 8.7/10)
  • Customization : 9.5/10 (Category avg: 8.5/10)
  • Customer Portal: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind WorkHub Tasks?

  • Seller: WorkHub
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®
  • Ownership: Ali Shaheen

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Medium, 43% Small

What Are Recent G2 Reviews of WorkHub Tasks?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.2/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • Twitter: @TrengoHQ
    284 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its straightforward implementation and intuitive design.
  • Users find Trengo's helpful customer support and automation features invaluable for managing their workflows efficiently.
  • Users commend Trengo for its exceptional customer support and seamless onboarding experience, enhancing overall satisfaction.
  • Users value the seamless integration of multiple channels in Trengo, enhancing chat management and efficiency significantly.
  • Users appreciate the streamlined communication in Trengo, highlighting its intuitive interface and excellent customer support.
Cons
  • Users feel that the missing features in Trengo hinder their experience and limit functionality in important areas.
  • Users criticize the limited features of Trengo, noting missing functionalities and difficulties in usage and setup.
  • Users face significant messaging issues with Trengo, including slow loading times and limitations on WhatsApp interactions.
  • Users find the chat functionality difficult to use with limitations on WhatsApp and missing features affecting communication.
  • Users find Trengo's learning curve steep, citing difficulties with setup and unintuitive execution of features.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

AzureDesk

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate AzureDesk?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind AzureDesk?

  • Seller: IntegrateCloud
  • Year Founded: 2013
  • HQ Location: Mount Laurel, NJ
  • Twitter: @integratecloud_
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 52% Medium, 36% Small

What Do G2 Reviewers Say About AzureDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AzureDesk, making ticket management and support workflows straightforward and efficient.
  • Users appreciate the centralized management in AzureDesk, enhancing organization and speeding up issue resolution for improved service.
  • Users appreciate the tracking ease of AzureDesk, allowing for organized management of client issues and efficient collaboration.
  • Users value the responsive customer support of AzureDesk, enhancing their ticket management and overall experience.
  • Users value the easy setup of AzureDesk, finding it a helpful tool for managing tickets efficiently.
Cons
  • Users find the interface issues of AzureDesk can slow down ticket management and hinder quick responses.
  • Users find AzureDesk's customization options limited, particularly in workflow and reporting functionalities.
  • Users find AzureDesk to have limited features, which may not suffice for larger teams and their needs.
  • Users find the interface not intuitive, causing delays and extra steps when managing multiple tickets simultaneously.
  • Users find AzureDesk offers poor performance for larger teams due to its basic features and limited mobile support.

What Are Recent G2 Reviews of AzureDesk?

What Are G2 Users Discussing About AzureDesk?

Teamwork Desk

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

Average Rating: 4.3/5.0

Total Reviews: 58

How Do G2 Users Rate Teamwork Desk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.4/10 (Category avg: 8.5/10)
  • Customer Portal: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Teamwork Desk?

  • Seller: Teamwork
  • Year Founded: 2007
  • HQ Location: Cork
  • Twitter: @teamwork
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    549 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 71% Small, 24% Medium

What Do G2 Reviewers Say About Teamwork Desk?

AI-generated summary from verified user reviews

Pros
  • Users find the automation features of Teamwork Desk enhance efficiency, streamlining ticket management and improving overall workflow.
  • Users find Teamwork Desk very easy to use, enhancing efficiency with a centralized ticketing system and ticket tracking.
  • Users value the efficiency of Teamwork Desk, enabling streamlined management of requests and improved ticket tracking.
  • Users appreciate the ease of use and feature richness of Teamwork Desk, enhancing efficiency in ticket management.
  • Users appreciate the centralized ticketing system of Teamwork Desk, which enhances efficiency and tracking of requests.
Cons
  • Users find the learning curve challenging, requiring time to adjust and fully utilize Teamwork Desk's features.
  • Users find the steep learning curve challenging, requiring time to adjust and maximize Teamwork Desk's capabilities.

What Are Recent G2 Reviews of Teamwork Desk?

What Are G2 Users Discussing About Teamwork Desk?

Bitrix24

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.

Average Rating: 4.1/5.0

Total Reviews: 578

How Do G2 Users Rate Bitrix24?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.0/10)
  • Workflow: 7.0/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 5.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Bitrix24?

  • Seller: Bitrix24
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Alexandria, Virginia
  • LinkedIn® Page: www.linkedin.com
    268 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Marketing Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 55% Small, 35% Medium

What Do G2 Reviewers Say About Bitrix24?

AI-generated summary from verified user reviews

Pros
  • Users find Bitrix24 to be easy to use, effectively streamlining business processes and enhancing customer experience.
  • Users appreciate the team collaboration tools in Bitrix24, enhancing communication and streamlining business processes effortlessly.
  • Users value the effective communication capabilities of Bitrix24, enhancing collaboration with teams and customers seamlessly.
  • Users appreciate the flexibility and versatility of Bitrix24, enjoying its comprehensive features for business management.
  • Users find Bitrix24 intuitive, making collaboration and customer management seamless and enhancing overall productivity.
Cons
  • Users find the learning curve steep, requiring time and training to fully utilize Bitrix24's extensive features.
  • Users report performance issues with Bitrix24, experiencing lag and slowdowns, especially during complex workflows.
  • Users express concern over lacking features, with notable omissions affecting value as compared to initial promises.
  • Users find Bitrix24 to be not user-friendly, often struggling to locate tools and navigate the system efficiently.
  • Users experience slow performance with Bitrix24, especially during complex workflows, impacting overall productivity.

What Are Recent G2 Reviews of Bitrix24?

What Are G2 Users Discussing About Bitrix24?

InvGate Service Management

InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing. The platform supports multi-department service delivery and can be configured without dedicated development resources.

Average Rating: 4.6/5.0

Total Reviews: 18

How Do G2 Users Rate InvGate Service Management?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 9.6/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind InvGate Service Management?

  • Seller: InvGate
  • Year Founded: 2008
  • HQ Location: Buenos Aires, Argentina, AR
  • Twitter: @InvGate
    1,121 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    265 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 60% Small, 25% Medium

What Do G2 Reviewers Say About InvGate Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of InvGate Service Management, significantly enhancing efficiency and productivity across departments.
  • Users appreciate the deployment ease of InvGate Service Management, facilitating quick rollouts across various departments effortlessly.
  • Users appreciate the ease of use of InvGate Service Management, making implementation and management straightforward across departments.
  • Users value the efficiency of InvGate Service Management, appreciating its time-saving automation and streamlined processes.
  • Users appreciate the intuitive and flexible features of InvGate Service Management, enhancing efficiency across departments.
Cons
  • Users find the setup process complex, making it challenging to train employees effectively on InvGate Service Management.
  • Users find the complex setup of InvGate Service Management challenging, hindering effective employee training and service utilization.
  • Users note import limitations in InvGate Service Management, requiring extra setup for effective third-party app integrations.
  • Users find the integration issues with third-party apps limited, requiring extra setup for optimal functionality.
  • Users find the learning curve steep, making it challenging to train employees effectively on InvGate Service Management.

What Are Recent G2 Reviews of InvGate Service Management?

Helpspot

HelpSpot is a help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more.

Average Rating: 4.0/5.0

Total Reviews: 16

How Do G2 Users Rate Helpspot?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.5/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Helpspot?

  • Seller: UserScape
  • Year Founded: 2004
  • HQ Location: Poughkeepsie, NY
  • Twitter: @userspace
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 59% Medium, 29% Small

What Are Recent G2 Reviews of Helpspot?

What Are G2 Users Discussing About Helpspot?

Agile CRM

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations

Average Rating: 4.0/5.0

Total Reviews: 364

How Do G2 Users Rate Agile CRM?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Workflow: 9.1/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Agile CRM?

  • Seller: Agile CRM
  • Year Founded: 2013
  • HQ Location: Dallas, TX
  • Twitter: @agilecrm
    6,703 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    103 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 76% Small, 16% Medium

What Do G2 Reviewers Say About Agile CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Agile CRM, enjoying its simple interface for streamlined sales management.
  • Users value the effective consolidation of tools in Agile CRM, enhancing simplicity and efficiency for small teams.
  • Users value the affordable all-in-one toolset of Agile CRM, appreciating its intuitive automation and efficiency for small teams.
  • Users value Agile CRM's affordability, appreciating its all-in-one features and excellent value for small teams.
  • Users value the automated workflows of Agile CRM, enhancing organization and efficiency for small and medium-sized businesses.
Cons
  • Users find the interface not intuitive, complicating navigation and the use of advanced features.
  • Users report poor customer support, facing slow responses and difficulties with initial setup and updates.
  • Users find the interface dated and clunky, making navigation and advanced features difficult to use effectively.
  • Users face slow loading times with Agile CRM, which disrupts their workflow, especially with larger datasets.
  • Users find the interface lacking polish compared to competitors, with limited customization and reporting capabilities.

What Are Recent G2 Reviews of Agile CRM?

What Are G2 Users Discussing About Agile CRM?

Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Average Rating: 3.7/5.0

Total Reviews: 98

How Do G2 Users Rate Track-It!?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Track-It!?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 56% Medium, 29% Large

What Are Recent G2 Reviews of Track-It!?

What Are G2 Users Discussing About Track-It!?

DoneDone

If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before.

Average Rating: 4.6/5.0

Total Reviews: 84

How Do G2 Users Rate DoneDone?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Workflow: 9.3/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind DoneDone?

  • Seller: DoneDone
  • Year Founded: 2007
  • HQ Location: Austin, US
  • Twitter: @GetDoneDone
    622 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 91% Small, 7% Medium

What Do G2 Reviewers Say About DoneDone?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of DoneDone, making it an excellent choice for managing tasks effectively.
  • Users value the easy setup of DoneDone, finding it simple to implement and enhance their productivity.
  • Users highlight the efficiency of DoneDone, integrating smoothly into workflows and enhancing productivity significantly.
  • Users praise DoneDone's powerful and flexible API, enhancing functionality and integration for diverse use cases.
  • Users value the time-saving features of DoneDone, enhancing productivity and simplifying complex task management.
Cons
  • Users find filtering issues with DoneDone, making it challenging to sort linked tasks and search past projects.
  • Users express a need for inadequate filtering options to enhance task management and organization within DoneDone.
  • Users note a lack of tools for HIPAA compliance and desire enhanced sorting/filtering features in DoneDone.
  • Users find DoneDone's search functionality for past projects not intuitive, highlighting a need for improvement in ease of use.
  • Users find subtask issues in DoneDone due to lacking sorting/filtering features and HIPAA compliance for functionality.

What Are Recent G2 Reviews of DoneDone?

What Are G2 Users Discussing About DoneDone?

Grasp

Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Grasp?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Grasp?

  • Seller: Grasp
  • Year Founded: 2012
  • HQ Location: Amsterdam, NL
  • Twitter: @Grasp_EN
    4,218 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Small, 33% Large

What Are Recent G2 Reviews of Grasp?

What Are G2 Users Discussing About Grasp?