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Top Free Help Desk Software - Page 4

Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day.

A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution.

If you'd like to see more products and to evaluate additional feature options, compare all Help Desk Software to ensure you get the right product.

View Free Help Desk Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
198 Help Desk Products Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provi

    Users
    • CEO
    • Managing Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 69% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vtiger All-In-One CRM features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Computer & Network Security
    AC
    It is an all-in-one review. Almost everything you needed can be found on the CRM though the options are very limited to free edition users. It is... Read review
    David M.
    DM
    I like that vTiger can hold all of the data necessary in a CRM and is customizable to organize the different information in an understandable way.... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vtiger
    Year Founded
    2004
    HQ Location
    Cupertino, California
    Twitter
    @vtigercrm
    2,701 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238 employees on LinkedIn®
    Phone
    1-877-784-9277
Product Description
How are these determined?Information
This description is provided by the seller.

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provi

Users
  • CEO
  • Managing Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 69% Small-Business
  • 29% Mid-Market
Vtiger All-In-One CRM features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Verified User in Computer & Network Security
AC
It is an all-in-one review. Almost everything you needed can be found on the CRM though the options are very limited to free edition users. It is... Read review
David M.
DM
I like that vTiger can hold all of the data necessary in a CRM and is customizable to organize the different information in an understandable way.... Read review
Seller Details
Seller
Vtiger
Year Founded
2004
HQ Location
Cupertino, California
Twitter
@vtigercrm
2,701 Twitter followers
LinkedIn® Page
www.linkedin.com
238 employees on LinkedIn®
Phone
1-877-784-9277
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Track-It! features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Civil Engineering
    AC
    Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
    Jose Q.
    JQ
    Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BMC Helix
    Year Founded
    2025
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    909 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Track-It! features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Verified User in Civil Engineering
AC
Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
Jose Q.
JQ
Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
Seller Details
Seller
BMC Helix
Year Founded
2025
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®

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Entry Level Price:€349.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Workflow
    Average: 8.7
    7.6
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Health, Wellness and Fitness
    AH
    User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
    Ernesto E.
    EE
    Highlight the features and the competitive price of the solution. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.2
Workflow
Average: 8.7
7.6
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Verified User in Health, Wellness and Fitness
AH
User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
Ernesto E.
EE
Highlight the features and the competitive price of the solution. Read review
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
282 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

    Users
    • Customer Service Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Richpanel features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Mark C.
    MC
    The team at Richpanel are super talented and helpful. They completely understand the challenges of an SME and work with you to deliver a successful... Read review
    Hov M.
    HM
    From the product: Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Richpanel
    Year Founded
    2019
    HQ Location
    San Jose, California
    Twitter
    @Richpanel
    335 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users
  • Customer Service Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Richpanel features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Mark C.
MC
The team at Richpanel are super talented and helpful. They completely understand the challenges of an SME and work with you to deliver a successful... Read review
Hov M.
HM
From the product: Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve... Read review
Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
335 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB'

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 15% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Agile CRM features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Commercial Real Estate
    AC
    Initially easy to use. I liked the free sign up and use it as a single user free accoount. I gave an assitant admin rights and gave myself a... Read review
    lisa f.
    LF
    I'm pleased to say that this tool is both affordable and incredibly easy to set up and use. I was able to implement it quickly with minimal... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Agile CRM
    Year Founded
    2013
    HQ Location
    Dallas, TX
    Twitter
    @agilecrm
    6,741 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    99 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB'

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 15% Mid-Market
Agile CRM features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Verified User in Commercial Real Estate
AC
Initially easy to use. I liked the free sign up and use it as a single user free accoount. I gave an assitant admin rights and gave myself a... Read review
lisa f.
LF
I'm pleased to say that this tool is both affordable and incredibly easy to set up and use. I was able to implement it quickly with minimal... Read review
Seller Details
Seller
Agile CRM
Year Founded
2013
HQ Location
Dallas, TX
Twitter
@agilecrm
6,741 Twitter followers
LinkedIn® Page
www.linkedin.com
99 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on gettin

    Users
    • CEO
    • Director
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DoneDone features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • AA
    One of the standout features of Donedone.com is its simplicity and ease of use. The user interface is clean and intuitive, allowing team members to... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    DoneDone
    Year Founded
    2007
    HQ Location
    Austin, US
    Twitter
    @GetDoneDone
    628 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on gettin

Users
  • CEO
  • Director
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
DoneDone features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
AA
One of the standout features of Donedone.com is its simplicity and ease of use. The user interface is clean and intuitive, allowing team members to... Read review
Seller Details
Seller
DoneDone
Year Founded
2007
HQ Location
Austin, US
Twitter
@GetDoneDone
628 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 35% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Issuetrak features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Hospital & Health Care
    AH
    We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking... Read review
    Verified User in Hospital & Health Care
    IH
    Stable. It is one of the systems that we have that do not require much maintenance and attention. It runs itself!! While it is not very graphic... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Issuetrak
    Year Founded
    1992
    HQ Location
    Virginia Beach, Virginia
    Twitter
    @Issuetrak
    3,768 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
    Phone
    +1 (866) 477-8387
Product Description
How are these determined?Information
This description is provided by the seller.

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 35% Mid-Market
  • 32% Enterprise
Issuetrak features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Verified User in Hospital & Health Care
AH
We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking... Read review
Verified User in Hospital & Health Care
IH
Stable. It is one of the systems that we have that do not require much maintenance and attention. It runs itself!! While it is not very graphic... Read review
Seller Details
Seller
Issuetrak
Year Founded
1992
HQ Location
Virginia Beach, Virginia
Twitter
@Issuetrak
3,768 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Phone
+1 (866) 477-8387
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satis

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Deskero features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • HS
    It has everything necessary to provide technical support, my expectations are very high. It is highly customizable and very intuitive. I also... Read review
    Verified User in Internet
    UI
    Very easy to use , pricing is great . A great tool for effective customer management. free 14 days trial is available for this software user can... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nabra ltd
    Year Founded
    2012
    HQ Location
    London, United Kingdom
    Twitter
    @deskerocare
    3,585 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satis

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
Deskero features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
HS
It has everything necessary to provide technical support, my expectations are very high. It is highly customizable and very intuitive. I also... Read review
Verified User in Internet
UI
Very easy to use , pricing is great . A great tool for effective customer management. free 14 days trial is available for this software user can... Read review
Seller Details
Seller
Nabra ltd
Year Founded
2012
HQ Location
London, United Kingdom
Twitter
@deskerocare
3,585 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
(1,726)4.3 out of 5
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    9.1
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
9.1
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,678 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (

    Users
    • CEO
    • Owner
    Industries
    • Health, Wellness and Fitness
    • Education Management
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Appy Pie features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    8.8
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Sumit K.
    SK
    Shefa support is very good. It was really a stress free app submission. Read review
    FJ
    customer service, ease of setup, quality tech Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Delhi
    Twitter
    @AppyPieInc
    17,265 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    225 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (

Users
  • CEO
  • Owner
Industries
  • Health, Wellness and Fitness
  • Education Management
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
Appy Pie features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
8.8
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Sumit K.
SK
Shefa support is very good. It was really a stress free app submission. Read review
FJ
customer service, ease of setup, quality tech Read review
Seller Details
Year Founded
2015
HQ Location
Delhi
Twitter
@AppyPieInc
17,265 Twitter followers
LinkedIn® Page
www.linkedin.com
225 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LiveHelpNow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Retail
    AR
    Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles... Read review
    Verified User in Human Resources
    AH
    I like the Chat ticket portal, which serves in place of email. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2003
    HQ Location
    Willow Grove, PA
    Twitter
    @LiveHelpNow
    3,784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
LiveHelpNow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Verified User in Retail
AR
Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles... Read review
Verified User in Human Resources
AH
I like the Chat ticket portal, which serves in place of email. Read review
Seller Details
Year Founded
2003
HQ Location
Willow Grove, PA
Twitter
@LiveHelpNow
3,784 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from V

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Thena features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Workflow
    Average: 8.7
    9.1
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Brandon F.
    BF
    Thena makes it easy for us to manage customer support across hundreds of shared Slack Connect channels. Thena keeps track of customer support... Read review
    DS
    Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Thena
    Year Founded
    2022
    HQ Location
    Palo Alto , California
    Twitter
    @thenaplatform
    556 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from V

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 38% Mid-Market
Thena features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.5
Workflow
Average: 8.7
9.1
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Brandon F.
BF
Thena makes it easy for us to manage customer support across hundreds of shared Slack Connect channels. Thena keeps track of customer support... Read review
DS
Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting... Read review
Seller Details
Seller
Thena
Year Founded
2022
HQ Location
Palo Alto , California
Twitter
@thenaplatform
556 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Desk360 features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    7.3
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Oğuz B.
    OB
    Desk360 is way more affordable than the other customer support platforms. It does what others do, and not that expensive. To be honest, when I... Read review
    Verified User in Chemicals
    AC
    The free plan opportunities made it easier for me to experience. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Teknasyon
    Year Founded
    2013
    HQ Location
    İstanbul, Maslak
    Twitter
    @TeknasyonTech
    7,295 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
Desk360 features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
7.3
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Oğuz B.
OB
Desk360 is way more affordable than the other customer support platforms. It does what others do, and not that expensive. To be honest, when I... Read review
Verified User in Chemicals
AC
The free plan opportunities made it easier for me to experience. Read review
Seller Details
Seller
Teknasyon
Year Founded
2013
HQ Location
İstanbul, Maslak
Twitter
@TeknasyonTech
7,295 Twitter followers
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 27% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Jitbit Helpdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • ML
    For sure, what is the most surprising feature of this product is the opportunity to organize your work sub dividing the total amount between... Read review
    James W.
    JW
    User interface is intuitive and easy to navigate. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2004
    HQ Location
    Edinburgh, Scotland
    Twitter
    @jitbithelpdesk
    354 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 27% Enterprise
Jitbit Helpdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
ML
For sure, what is the most surprising feature of this product is the opportunity to organize your work sub dividing the total amount between... Read review
James W.
JW
User interface is intuitive and easy to navigate. Read review
Seller Details
Year Founded
2004
HQ Location
Edinburgh, Scotland
Twitter
@jitbithelpdesk
354 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

    Users
    No information available
    Industries
    • Higher Education
    • Retail
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Keeping features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.7
    7.1
    Customization
    Average: 8.4
    7.6
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Andrew M.
    AM
    I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource... Read review
    Jae R.
    JR
    The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Keeping
    Year Founded
    2007
    HQ Location
    Brooklyn, NY
    Twitter
    @keepingcom
    182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

Users
No information available
Industries
  • Higher Education
  • Retail
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Keeping features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.7
7.1
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
Andrew M.
AM
I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource... Read review
Jae R.
JR
The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The... Read review
Seller Details
Seller
Keeping
Year Founded
2007
HQ Location
Brooklyn, NY
Twitter
@keepingcom
182 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®