Top Free Help Desk Software - Page 6

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

Appy Pie

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.

Average Rating: 4.7/5.0

Total Reviews: 1,310

How Do G2 Users Rate Appy Pie?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Customer Portal: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Appy Pie?

  • Seller: Appy Pie LLP
  • Year Founded: 2016
  • HQ Location: Delhi
  • Twitter: @AppyPieInc
    17,105 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    193 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Health, Wellness and Fitness, Education Management
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Appy Pie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the excellent customer support from Appy Pie, which simplifies the app development process for them.
  • Users highlight the ease of use with Appy Pie, complemented by excellent customer support for a smoother experience.
  • Users find Appy Pie exceptionally helpful, with responsive support that makes app development smoother and easier.
  • Users praise the easy setup of Appy Pie, allowing for seamless app creation and deployment.
  • Users find Appy Pie's ease of use exceptional, enabling anyone to create an app quickly and effectively.
Cons
  • Users experience poor customer support, encountering issues like inadequate assistance and requests for sensitive login credentials.
  • Users find Appy Pie expensive, especially with additional costs for resubmissions despite its helpful features for beginners.
  • Users find the cost of Appy Pie high, with unclear pricing details and rising prices being a notable concern.
  • Users find the pricing issues of Appy Pie confusing and feel it's higher compared to competitors.
  • Users express concerns about limited features in Appy Pie, hoping for improvements to enhance functionality.

What Are Recent G2 Reviews of Appy Pie?

What Are G2 Users Discussing About Appy Pie?

LiveHelpNow

LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement.

Average Rating: 4.3/5.0

Total Reviews: 155

How Do G2 Users Rate LiveHelpNow?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind LiveHelpNow?

  • Seller: LiveHelpNow
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Willow Grove, PA
  • Twitter: @LiveHelpNow
    3,746 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Retail
  • Company Size: 48% Small, 35% Medium

What Do G2 Reviewers Say About LiveHelpNow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the integrated customer service features of LiveHelpNow, making support fast and efficient.
  • Users enjoy the automation capabilities of LiveHelpNow, streamlining customer service across multiple communication channels.
  • Users value the seamless chat integration of LiveHelpNow, benefiting from reliable and feature-rich customer support.
  • Users commend the fast and reliable customer support of LiveHelpNow, enhancing their experience and efficiency.
  • Users highlight the ease of customization in LiveHelpNow, enhancing their experience with tailored solutions.
Cons
  • Users find the admin control issues frustrating, especially the outdated interface and lack of user role flexibility.
  • Users find the reporting inadequate, wishing for better clarity and transferability of data.
  • Users find the difficult interface of LiveHelpNow dated and unintuitive, especially for non-technical users.
  • Users find the lack of features limits their ability to customize roles and manage the system effectively.
  • Users find the learning curve steep due to the outdated admin interface and unintuitive features for non-tech users.

What Are Recent G2 Reviews of LiveHelpNow?

What Are G2 Users Discussing About LiveHelpNow?

ClearFeed

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click.

Average Rating: 4.6/5.0

Total Reviews: 162

How Do G2 Users Rate ClearFeed?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.5/10 (Category avg: 8.7/10)
  • Customization : 7.2/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind ClearFeed?

  • Seller: ClearFeed
  • Year Founded: 2021
  • HQ Location: Beaverton, OR
  • Twitter: @clearfeedai
    377 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 35% Small

What Do G2 Reviewers Say About ClearFeed?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the outstanding customer support from ClearFeed, highlighting fast responses and attentive feature requests.
  • Users find ClearFeed's ease of use exceptional, streamlining Slack management and enhancing team productivity effortlessly.
  • Users appreciate the seamless integration of ClearFeed with Slack, simplifying support ticket management and enhancing response efficiency.
  • Users value the communication efficiency of ClearFeed, appreciating its seamless integration and fast customer support.
  • Users highlight the easy integrations of ClearFeed, enhancing Slack management and streamlining team processes efficiently.
Cons
  • Users find ticketing issues cumbersome, particularly with pausing tickets and limited options for manual and automatic ticket creation.
  • Users find messaging issues frustrating, noting limitations in notifications and visibility for attachments in ClearFeed.
  • Users desire more customization options for ClearFeed, particularly for notifications and integration names in channels.
  • Users find the missing features in ClearFeed, such as limited analytics and customization options, frustrating and limiting.
  • Users find the organization of message threads confusing, suggesting a need for more intuitive controls for better usability.

What Are Recent G2 Reviews of ClearFeed?

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Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 742

How Do G2 Users Rate Plivo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • Twitter: @plivo
    12,543 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users find the user interface not intuitive, hindering ease of use for those without coding experience.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

Deskpro

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.

Average Rating: 4.2/5.0

Total Reviews: 97

How Do G2 Users Rate Deskpro?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Deskpro?

  • Seller: Deskpro
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 45% Medium

What Do G2 Reviewers Say About Deskpro?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Deskpro, benefiting from its flexible, friendly interface and smooth integrations.
  • Users value the flexibility and functionality of Deskpro, appreciating its customizable features and smooth upgrade process.
  • Users value the flexibility and helpful support of Deskpro, enhancing their help desk operations efficiently.
  • Users praise the responsive customer support of Deskpro, which eases the transition and enhances the overall experience.
  • Users appreciate the customizability of Deskpro, enabling tailored interfaces and functionalities that suit specific needs.
Cons
  • Users report ticketing issues such as new tickets being created unexpectedly, affecting effectiveness and support responsiveness.
  • Users find the limited features of Deskpro's editor frustrating, especially when creating knowledge base articles.
  • Users face issues with ticket management, experiencing confusion in ticket merging and frequent system dropouts.
  • Users find the Deskpro interface not intuitive, experiencing difficulty with navigation and feature settings.
  • Users find the UX issues in Deskpro challenging, with a cluttered interface and slow performance affecting usability.

What Are Recent G2 Reviews of Deskpro?

What Are G2 Users Discussing About Deskpro?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of NICE CXone, making it simple for new employees to adapt quickly.
  • Users appreciate the intuitive interface and comprehensive features of NICE CXone, enhancing customer service and usability.
  • Users value the intuitive interface and easy implementation of NICE CXone, enhancing overall efficiency and user experience.
  • Users find the intuitive interface of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
  • Users praise the intuitive interface of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.
Cons
  • Users often face call issues with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
  • Users experience frequent technical issues with lag, crashes, and outages, disrupting their workflow and impacting performance.
  • Users struggle with the steep learning curve of NICE CXone, highlighting the need for improved training resources.
  • Users express frustration with the missing features in NICE CXone, particularly the lack of integrated tools and supervisor mode.
  • Users consistently face poor customer support, especially in accessing billing and getting timely technical assistance.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

Jitbit Helpdesk

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Jitbit Helpdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Jitbit Helpdesk?

  • Seller: Jitbit Software
  • Year Founded: 2004
  • HQ Location: Edinburgh, Scotland
  • Twitter: @jitbithelpdesk
    350 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 66% Medium, 26% Large

What Do G2 Reviewers Say About Jitbit Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Jitbit Helpdesk, tailoring the ticketing system to meet their specific needs.
  • Users value the customization of Jitbit Helpdesk, allowing tailored solutions for their unique ticketing needs.
Cons
  • Users find Jitbit Helpdesk's old school design and limited features hinder scalability compared to pricier alternatives.
  • Users note the limited features of Jitbit Helpdesk compared to pricier alternatives, affecting overall usability and scalability.
  • Users criticize Jitbit Helpdesk for its poor performance, citing outdated design and limited features compared to competitors.

What Are Recent G2 Reviews of Jitbit Helpdesk?

What Are G2 Users Discussing About Jitbit Helpdesk?

Vtiger All-In-One CRM

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth. With Vtiger, get a unified CRM to break silos and get marketing, sales, and support on the same page with a single source of truth. Deliver exceptional customer experience and support by engaging with your customers across multiple channels. Manage your work on the go with our mobile applications for both Android and iOS.

Average Rating: 4.3/5.0

Total Reviews: 390

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Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support. Vtiger offers 30% off on the Standard Users for any one of the paid editions' first year's subscription free (annual plan).

View this exclusive G2 deal

How Do G2 Users Rate Vtiger All-In-One CRM?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Workflow: 8.5/10 (Category avg: 8.7/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Vtiger All-In-One CRM?

  • Seller: Vtiger
  • Year Founded: 2004
  • HQ Location: Cupertino, California
  • Twitter: @vtigercrm
    2,678 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    252 employees on LinkedIn®
  • Phone: 1-877-784-9277

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 30% Medium

What Do G2 Reviewers Say About Vtiger All-In-One CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations.
  • Users value the customizable call management feature, enhancing their ability to track customer interactions effectively.
  • Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs.
  • Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs.
  • Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required.
Cons
  • Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP.
  • Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process.
  • Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration.
  • Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process.
  • Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support.

What Are Recent G2 Reviews of Vtiger All-In-One CRM?

What Are G2 Users Discussing About Vtiger All-In-One CRM?

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Average Rating: 4.0/5.0

Total Reviews: 224

How Do G2 Users Rate Kayako?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Kayako?

  • Seller: Kayako
  • Year Founded: 2001
  • HQ Location: N/A
  • Twitter: @Kayako
    9,448 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®
  • Phone: +1 (888) 952-9256

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 35% Medium

What Do G2 Reviewers Say About Kayako?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the contextual AI assistance that provides accurate, nuanced suggestions, enhancing the support experience significantly.
  • Users commend the contextual AI efficiency of Kayako, enhancing support responses and building confidence in its accuracy.
  • Users value the contextual AI technology for providing relevant suggestions, enhancing support efficiency and accuracy.
  • Users value the contextual automated responses of Kayako, enhancing support interactions with relevant and accurate suggestions.
  • Users appreciate the contextual AI assistance of Kayako, which enhances support with relevant and accurate suggestions.
Cons
  • Users find the mobile experience not intuitive, making it challenging for field agents or after-hours support.
  • Users note the quality issues with the mobile experience, finding it lacking for agents in the field.
  • Users feel the mobile experience needs improvement, as it's not ideal for agents on the go or after hours.
  • Users find the mobile experience lacking, making it difficult for agents to use effectively on the go.

What Are Recent G2 Reviews of Kayako?

What Are G2 Users Discussing About Kayako?

Vision Helpdesk

Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satellite Desk (Multi-Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified 4) Live Chat Software Vision Helpdesk offers SaaS and Download versions of above all products. It starts as low as $8 per mo per staff agent.

Average Rating: 4.6/5.0

Total Reviews: 94

G2 Deal: 15% off your first invoice for any package

Get 15% flat discount on your first payment for any package offered by Vision Helpdesk

View this exclusive G2 deal

How Do G2 Users Rate Vision Helpdesk?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Vision Helpdesk?

  • Seller: Vision Helpdesk
  • Year Founded: 2005
  • HQ Location: Nasik
  • Twitter: @visionhelpdesk
    1,346 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management, Information Technology and Services
  • Company Size: 61% Small, 33% Medium

What Do G2 Reviewers Say About Vision Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly interface and multi-channel support features of Vision Helpdesk for efficient ticket management.
  • Users love the automation features of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively.
  • Users appreciate the ease of use of Vision Helpdesk, which simplifies ticket management and enhances overall productivity.
  • Users value the efficiency of Vision Helpdesk's ticketing system, enhancing workflow management and support responsiveness.
  • Users value the automation features of Vision Helpdesk, greatly enhancing ticket management and overall productivity.
Cons
  • Users report a steep learning curve with Vision Helpdesk, finding the interface overwhelming and requiring significant training.
  • Users find limited customization options frustrating, as it hinders full adaptation to specific business needs.
  • Users find the complex user interface of Vision Helpdesk overwhelming, leading to a steep learning curve for new users.
  • Users find the outdated and complex user interface of Vision Helpdesk overwhelming, especially for newcomers.
  • Users experience lack of resources for automation and documentation, making data access challenging for less tech-savvy individuals.

What Are Recent G2 Reviews of Vision Helpdesk?

What Are G2 Users Discussing About Vision Helpdesk?

UserEcho

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Average Rating: 4.2/5.0

Total Reviews: 22

How Do G2 Users Rate UserEcho?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 7.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind UserEcho?

  • Seller: UserEcho
  • Year Founded: 2012
  • HQ Location: Arlington Heights, IL
  • Twitter: @userecho
    399 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About UserEcho?

AI-generated summary from verified user reviews

Pros
  • Users find the affordability of UserEcho to be exceptional, making it a valuable choice for support management.
  • Users value the excellent chat features of UserEcho, enhancing support through responsive service and customization.
  • Users appreciate the exceptional responsiveness of UserEcho's customer support, enhancing their overall experience with the product.
  • Users value the customizability of UserEcho, appreciating tailored tweaks that enhance their support experience.
  • Users value the customization options of UserEcho, enabling tailored solutions and responsive support for their needs.

What Are Recent G2 Reviews of UserEcho?

What Are G2 Users Discussing About UserEcho?

GrooveHQ

Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team. Helply runs its own support on the product. Two people now support roughly 1,400 customers, work that once took a team of six. AI built in, not bolted on The inbox, workflows, permissions, and data model were designed for humans and AI agents from day one. You get one platform instead of a help desk, an AI add-on, and a separate knowledge base tool. The help desk Shared inbox and ticketing, live chat and messaging, knowledge base and help center, analytics and reporting, customer records, and workflows and automation. AI triage categorizes, prioritizes, and routes every conversation before anyone opens it. The AI agents - Support Agent resolves customer issues end to end on every channel. When a person is needed, it hands off with the investigation already done. - Assist Agent works beside your reps. It gathers context, drafts replies, and takes the actions they approve. - Background Agents watch every conversation and act without being asked. Churn, Knowledge, Revenue, Feature Request, and Insights agents ship ready to use, and teams can build their own. Agents that take action Helply connects to 60+ tools, including Salesforce, HubSpot, Stripe, Chargebee, Linear, Jira, GitHub, Gong, Notion, Confluence, Snowflake, and Zapier. Agents issue refunds, update records, and file engineering issues within the permissions you set, and every action is logged. Every channel in one workspace Email, live chat, Slack and Slack Connect, Microsoft Teams, WhatsApp, Discord, Telegram, phone, and SMS. Pricing built for AI Every plan includes unlimited users, so your whole company can help customers. AI work is billed in credits by complexity. Retries, failed actions, and rejected drafts never cost credits. Security SOC 2 Type II and GDPR compliant. Customer data is never used to train AI models. Easy to switch Migrate from Zendesk, Intercom, Freshdesk, Help Scout, Front, or Groove. Who it's for SaaS companies, ecommerce brands, marketplaces, consumer apps, and online services whose support volume is growing faster than their team.

Average Rating: 4.6/5.0

Total Reviews: 194

How Do G2 Users Rate GrooveHQ?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind GrooveHQ?

  • Seller: GrooveHQ
  • Year Founded: 2011
  • HQ Location: Newport, RI
  • Twitter: @Groove
    6,683 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About GrooveHQ?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from GrooveHQ, enhancing collaboration and clarity in managing queries.
  • Users value the automation reminders in GrooveHQ, ensuring timely follow-ups and no missed communications.
  • Users find GrooveHQ's interface easy to use, facilitating efficient team collaboration and responsive support.
  • Users commend the easy setup process of GrooveHQ, enhancing collaboration and improving overall support efficiency.
  • Users appreciate the efficiency of GrooveHQ in managing support queries collaboratively and enhancing user experience.
Cons
  • Users find chat functionality issues frustrating, as they cannot select specific conversation parts for forwards or responses.
  • Users find the comment inclusion limitations frustrating, as they can't selectively forward conversation parts effectively.
  • Users face email communication issues, needing selective forwarding options to avoid sharing unnecessary conversation details.
  • Users face challenges due to the lack of selective conversation forwarding, complicating communication and leading to disjointed discussions.
  • Users find that merging tickets in GrooveHQ is not as straightforward as expected, causing some frustration.

What Are Recent G2 Reviews of GrooveHQ?

What Are G2 Users Discussing About GrooveHQ?

View360Cx

At Systech Technologies, we believe that exceptional customer experience is the foundation of sustainable growth. That belief led us to create View360 — a robust omnichannel customer engagement platform that empowers businesses to build stronger, smarter, and more responsive customer relationships. View360 gives you a unified, 360-degree view of your customer by seamlessly connecting interactions across channels like voice, chat, WhatsApp, email, and social media. It’s built for businesses of all sizes and industries—available as a secure, scalable cloud-based solution with optional on-premise deployment. But View360 is more than just a communication hub. It’s a complete customer engagement ecosystem, designed to help you: Engage customers at the right time, on the right channel Empower your agents with smart tools, automation, and insights Elevate your customer experience and business outcomes Whether you're a growing startup or a large enterprise, View360 gives your team the visibility, speed, and intelligence needed to transform interactions into loyalty.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate View360Cx?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind View360Cx?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of View360Cx?

UseResponse

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate UseResponse?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind UseResponse?

  • Seller: UseResponse
  • Year Founded: 2014
  • HQ Location: Long Beach, NY
  • Twitter: @Use_Response
    183 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Are Recent G2 Reviews of UseResponse?

What Are G2 Users Discussing About UseResponse?

Issuetrak

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

Average Rating: 4.1/5.0

Total Reviews: 63

How Do G2 Users Rate Issuetrak?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Issuetrak?

  • Seller: Issuetrak
  • Year Founded: 1992
  • HQ Location: Virginia Beach, Virginia
  • Twitter: @Issuetrak
    3,738 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®
  • Phone: +1 (866) 477-8387

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 37% Medium, 32% Large

What Are Recent G2 Reviews of Issuetrak?

What Are G2 Users Discussing About Issuetrak?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026