Top Free Help Desk Software - Page 6

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Remote Monitoring and Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=remote-monitoring-and-management)

ClearFeed

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click.

Average Rating: 4.6/5.0

Total Reviews: 159

How Do G2 Users Rate ClearFeed?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Workflow: 8.5/10 (Category avg: 8.7/10)
  • Customization : 7.2/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind ClearFeed?

  • Seller: ClearFeed
  • Year Founded: 2021
  • HQ Location: Beaverton, OR
  • Twitter: @clearfeedai
    377 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 34% Small

What Do G2 Reviewers Say About ClearFeed?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the outstanding customer support from ClearFeed, highlighting fast responses and attentive feature requests.
  • Users find ClearFeed's ease of use exceptional, streamlining Slack management and enhancing team productivity effortlessly.
  • Users appreciate the seamless integration of ClearFeed with Slack, simplifying support ticket management and enhancing response efficiency.
  • Users value the communication efficiency of ClearFeed, appreciating its seamless integration and fast customer support.
  • Users highlight the easy integrations of ClearFeed, enhancing Slack management and streamlining team processes efficiently.
Cons
  • Users find ticketing issues cumbersome, particularly with pausing tickets and limited options for manual and automatic ticket creation.
  • Users find the missing features in ClearFeed, such as limited analytics and customization options, frustrating and limiting.
  • Users find the organization of message threads confusing, suggesting a need for more intuitive controls for better usability.
  • Users find the clunky interface of ClearFeed confusing, making it difficult to navigate and utilize effectively.
  • Users find limited functionality in ClearFeed, citing issues with workflow and user-friendliness affecting their experience.

What Are Recent G2 Reviews of ClearFeed?

Drag

Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native

Average Rating: 4.5/5.0

Total Reviews: 254

How Do G2 Users Rate Drag?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 9.7/10 (Category avg: 8.7/10)
  • Customization : 9.7/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Drag?

  • Seller: DragApp.com
  • Year Founded: 2018
  • HQ Location: London
  • Twitter: @lovedragapp
    913 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Non-Profit Organization Management, Leisure, Travel & Tourism
  • Company Size: 85% Small, 11% Medium

What Do G2 Reviewers Say About Drag?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time collaboration features of Drag, enhancing teamwork and streamlining communication within shared inboxes.
  • Users appreciate the ease of organization with Drag, enhancing collaboration and streamlining workflow efficiently.
  • Users love the real-time information sharing in Drag, greatly enhancing team collaboration and overall productivity.
  • Users find Drag's ease of use invaluable for navigating workflows and enhancing team collaboration effortlessly.
  • Users praise the seamless email management with Drag, appreciating its user-friendly interface and improved team collaboration.
Cons
  • Users feel that the product lacks adequate customization options that could enhance their overall experience.
  • Users find the difficult setup process daunting, especially for those new to Kanban-style boards and automations.
  • Users find the lack of customization options limiting, suggesting a need for more flexibility in Drag.
  • Users find the learning curve steep, particularly for new users unfamiliar with Kanban boards and advanced features.
  • Users find the steep learning curve challenging, especially with advanced features and unfamiliar interfaces for newcomers.

What Are Recent G2 Reviews of Drag?

What Are G2 Users Discussing About Drag?

Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 743

How Do G2 Users Rate Plivo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • Twitter: @plivo
    12,543 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, CTO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users find the user interface not intuitive, hindering ease of use for those without coding experience.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

LiveHelpNow

LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement.

Average Rating: 4.3/5.0

Total Reviews: 155

How Do G2 Users Rate LiveHelpNow?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind LiveHelpNow?

  • Seller: LiveHelpNow
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Willow Grove, PA
  • Twitter: @LiveHelpNow
    3,746 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Retail
  • Company Size: 48% Small, 35% Medium

What Do G2 Reviewers Say About LiveHelpNow?

AI-generated summary from verified user reviews

Pros
  • Users commend the fast and reliable customer support of LiveHelpNow, enhancing their experience and efficiency.
  • Users appreciate the fast support from LiveHelpNow, highlighting quick resolutions and excellent customer service experiences.
  • Users praise the ease of use of LiveHelpNow, benefiting from its simple interface and quick, reliable support.
  • Users value the seamless chat integration of LiveHelpNow, benefiting from reliable and feature-rich customer support.
  • Users love the feature-rich platform of LiveHelpNow, integrating various support tools for seamless customer service.
Cons
  • Users find the admin control issues frustrating, especially the outdated interface and lack of user role flexibility.
  • Users find the reporting inadequate, wishing for better clarity and transferability of data.
  • Users find the difficult interface of LiveHelpNow dated and unintuitive, especially for non-technical users.
  • Users find the lack of features limits their ability to customize roles and manage the system effectively.
  • Users find the learning curve steep due to the outdated admin interface and unintuitive features for non-tech users.

What Are Recent G2 Reviews of LiveHelpNow?

What Are G2 Users Discussing About LiveHelpNow?

Vtiger All-In-One CRM

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth. With Vtiger, get a unified CRM to break silos and get marketing, sales, and support on the same page with a single source of truth. Deliver exceptional customer experience and support by engaging with your customers across multiple channels. Manage your work on the go with our mobile applications for both Android and iOS.

Average Rating: 4.3/5.0

Total Reviews: 389

G2 Deal: 30% off on Vtiger Paid Editions

Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support. Vtiger offers 30% off on the Standard Users for any one of the paid editions' first year's subscription free (annual plan).

View this exclusive G2 deal

How Do G2 Users Rate Vtiger All-In-One CRM?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Workflow: 8.5/10 (Category avg: 8.7/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Vtiger All-In-One CRM?

  • Seller: Vtiger
  • Year Founded: 2004
  • HQ Location: Cupertino, California
  • Twitter: @vtigercrm
    2,678 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    253 employees on LinkedIn®
  • Phone: 1-877-784-9277

Who Uses This Product?

  • Who Uses This: CEO, Managing Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 30% Medium

What Do G2 Reviewers Say About Vtiger All-In-One CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations.
  • Users value the customizable call management feature, enhancing their ability to track customer interactions effectively.
  • Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs.
  • Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs.
  • Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required.
Cons
  • Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP.
  • Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process.
  • Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration.
  • Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process.
  • Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support.

What Are Recent G2 Reviews of Vtiger All-In-One CRM?

What Are G2 Users Discussing About Vtiger All-In-One CRM?

Vision Helpdesk

Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satellite Desk (Multi-Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified 4) Live Chat Software Vision Helpdesk offers SaaS and Download versions of above all products. It starts as low as $8 per mo per staff agent.

Average Rating: 4.6/5.0

Total Reviews: 93

G2 Deal: 15% off your first invoice for any package

Get 15% flat discount on your first payment for any package offered by Vision Helpdesk

View this exclusive G2 deal

How Do G2 Users Rate Vision Helpdesk?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Vision Helpdesk?

  • Seller: Vision Helpdesk
  • Year Founded: 2005
  • HQ Location: Nasik
  • Twitter: @visionhelpdesk
    1,346 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management, Information Technology and Services
  • Company Size: 61% Small, 34% Medium

What Do G2 Reviewers Say About Vision Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively.
  • Users value the efficiency of Vision Helpdesk's ticketing system, enhancing workflow management and support responsiveness.
  • Users value the automation features of Vision Helpdesk, greatly enhancing ticket management and overall productivity.
  • Users value the multi-channel support and seamless automation integrations of Vision Helpdesk for enhanced customer service.
  • Users appreciate the intuitive interface of Vision Helpdesk, making ticket management streamlined and user-friendly.
Cons
  • Users report a steep learning curve with Vision Helpdesk, finding the interface overwhelming and requiring significant training.
  • Users find limited customization options frustrating, as it hinders full adaptation to specific business needs.
  • Users find the complex user interface of Vision Helpdesk overwhelming, leading to a steep learning curve for new users.
  • Users find the outdated and complex user interface of Vision Helpdesk overwhelming, especially for newcomers.
  • Users experience lack of resources for automation and documentation, making data access challenging for less tech-savvy individuals.

What Are Recent G2 Reviews of Vision Helpdesk?

What Are G2 Users Discussing About Vision Helpdesk?

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Average Rating: 4.1/5.0

Total Reviews: 225

How Do G2 Users Rate Kayako?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Kayako?

  • Seller: Kayako
  • Year Founded: 2001
  • HQ Location: N/A
  • Twitter: @Kayako
    9,448 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®
  • Phone: +1 (888) 952-9256

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 35% Medium

What Do G2 Reviewers Say About Kayako?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the contextual AI assistance that provides accurate, nuanced suggestions, enhancing the support experience significantly.
  • Users commend the contextual AI efficiency of Kayako, enhancing support responses and building confidence in its accuracy.
  • Users value the contextual AI technology for providing relevant suggestions, enhancing support efficiency and accuracy.
  • Users value the contextual automated responses of Kayako, enhancing support interactions with relevant and accurate suggestions.
  • Users appreciate the contextual AI assistance of Kayako, which enhances support with relevant and accurate suggestions.
Cons
  • Users find the mobile experience not intuitive, making it challenging for field agents or after-hours support.
  • Users note the quality issues with the mobile experience, finding it lacking for agents in the field.
  • Users feel the mobile experience needs improvement, as it's not ideal for agents on the go or after hours.
  • Users find the mobile experience lacking, making it difficult for agents to use effectively on the go.

What Are Recent G2 Reviews of Kayako?

What Are G2 Users Discussing About Kayako?

GrooveHQ

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

Average Rating: 4.6/5.0

Total Reviews: 194

How Do G2 Users Rate GrooveHQ?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind GrooveHQ?

  • Seller: GrooveHQ
  • Year Founded: 2011
  • HQ Location: Newport, RI
  • Twitter: @Groove
    6,683 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About GrooveHQ?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from GrooveHQ, enhancing collaboration and clarity in managing queries.
  • Users value the helpful reminders from GrooveHQ, making follow-ups and support management seamless for teams.
  • Users value the automation reminders in GrooveHQ, ensuring timely follow-ups and no missed communications.
  • Users find GrooveHQ's interface easy to use, facilitating efficient team collaboration and responsive support.
  • Users commend the easy setup process of GrooveHQ, enhancing collaboration and improving overall support efficiency.
Cons
  • Users find chat functionality issues frustrating, as they cannot select specific conversation parts for forwards or responses.
  • Users find the comment inclusion limitations frustrating, as they can't selectively forward conversation parts effectively.
  • Users face email communication issues, needing selective forwarding options to avoid sharing unnecessary conversation details.
  • Users face challenges due to the lack of selective conversation forwarding, complicating communication and leading to disjointed discussions.
  • Users find that merging tickets in GrooveHQ is not as straightforward as expected, causing some frustration.

What Are Recent G2 Reviews of GrooveHQ?

What Are G2 Users Discussing About GrooveHQ?

Jitbit Helpdesk

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Jitbit Helpdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Jitbit Helpdesk?

  • Seller: Jitbit Software
  • Year Founded: 2004
  • HQ Location: Edinburgh, Scotland
  • Twitter: @jitbithelpdesk
    350 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 66% Medium, 26% Large

What Do G2 Reviewers Say About Jitbit Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Jitbit Helpdesk, tailoring the ticketing system to meet their specific needs.
  • Users value the customization of Jitbit Helpdesk, allowing tailored solutions for their unique ticketing needs.
Cons
  • Users find Jitbit Helpdesk's old school design and limited features hinder scalability compared to pricier alternatives.
  • Users note the limited features of Jitbit Helpdesk compared to pricier alternatives, affecting overall usability and scalability.
  • Users criticize Jitbit Helpdesk for its poor performance, citing outdated design and limited features compared to competitors.

What Are Recent G2 Reviews of Jitbit Helpdesk?

What Are G2 Users Discussing About Jitbit Helpdesk?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,363

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 7.7/10 (Category avg: 8.6/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

ProProfs Help Desk

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate ProProfs Help Desk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind ProProfs Help Desk?

  • Seller: ProProfs
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • Twitter: @ProProfs
    4,731 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 83% Small, 22% Medium

What Are Recent G2 Reviews of ProProfs Help Desk?

What Are G2 Users Discussing About ProProfs Help Desk?

UserEcho

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Average Rating: 4.2/5.0

Total Reviews: 22

How Do G2 Users Rate UserEcho?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 7.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind UserEcho?

  • Seller: UserEcho
  • Year Founded: 2012
  • HQ Location: Arlington Heights, IL
  • Twitter: @userecho
    399 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About UserEcho?

AI-generated summary from verified user reviews

Pros
  • Users find the affordability of UserEcho to be exceptional, making it a valuable choice for support management.
  • Users value the excellent chat features of UserEcho, enhancing support through responsive service and customization.
  • Users appreciate the exceptional responsiveness of UserEcho's customer support, enhancing their overall experience with the product.
  • Users value the customizability of UserEcho, appreciating tailored tweaks that enhance their support experience.
  • Users value the customization options of UserEcho, enabling tailored solutions and responsive support for their needs.

What Are Recent G2 Reviews of UserEcho?

What Are G2 Users Discussing About UserEcho?

View360Cx

At Systech Technologies, we believe that exceptional customer experience is the foundation of sustainable growth. That belief led us to create View360 — a robust omnichannel customer engagement platform that empowers businesses to build stronger, smarter, and more responsive customer relationships. View360 gives you a unified, 360-degree view of your customer by seamlessly connecting interactions across channels like voice, chat, WhatsApp, email, and social media. It’s built for businesses of all sizes and industries—available as a secure, scalable cloud-based solution with optional on-premise deployment. But View360 is more than just a communication hub. It’s a complete customer engagement ecosystem, designed to help you: Engage customers at the right time, on the right channel Empower your agents with smart tools, automation, and insights Elevate your customer experience and business outcomes Whether you're a growing startup or a large enterprise, View360 gives your team the visibility, speed, and intelligence needed to transform interactions into loyalty.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate View360Cx?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind View360Cx?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of View360Cx?

Deskero

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform.

Average Rating: 4.3/5.0

Total Reviews: 60

How Do G2 Users Rate Deskero?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Deskero?

  • Seller: Nabra ltd
  • Year Founded: 2012
  • HQ Location: London, United Kingdom
  • Twitter: @deskerocare
    3,571 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 66% Small, 27% Medium

What Are Recent G2 Reviews of Deskero?

What Are G2 Users Discussing About Deskero?

Locobuzz

Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance.

Average Rating: 4.3/5.0

Total Reviews: 122

How Do G2 Users Rate Locobuzz?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Locobuzz?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 38% Small, 37% Medium

What Do G2 Reviewers Say About Locobuzz?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Locobuzz, highlighting its user-friendly CRM and supportive team members.
  • Users appreciate the helpful support team of Locobuzz, enhancing their experience with user-friendly CRM and features.
  • Users value the AI-enabled features and dashboarding capabilities of Locobuzz for enhanced social media monitoring and reporting.
  • Users value the efficiency of Locobuzz, appreciating its user-friendly navigation and streamlined workflow automation.
  • Users commend Locobuzz for its responsive customer support, ensuring timely assistance and effective issue resolution.
Cons
  • Users report slow loading, affecting performance and causing frustration with login issues and ticket handling.
  • Users feel that improvements are needed for the dashboard and AI features to enhance overall functionality and customization.
  • Users point out limited features in Locobuzz, citing insufficient reporting depth and issues with messaging and ticketing.
  • Users face frequent login issues, including auto logout and delays, which detract from their experience with Locobuzz.
  • Users report performance issues like lagging and slow response times, affecting the overall experience with Locobuzz.

What Are Recent G2 Reviews of Locobuzz?

What Are G2 Users Discussing About Locobuzz?