# Top Free Help Desk Software - Page 6 Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day. A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution. If you'd like to see more products and to evaluate additional feature options, compare all [Help Desk Software](https://www.g2.com/categories/help-desk) to ensure you get the right product. ## View Free Help Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **214** Help Desk Products Available View all [Help Desk Software](https://www.g2.com/categories/help-desk) View all [Help Desk Software](https://www.g2.com/categories/help-desk) ### [Plivo](https://www.g2.com/products/plivo/reviews) [By Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) [ (747)4.5 out of 5 ](https://www.g2.com/products/plivo/reviews#reviews "Read Plivo Reviews") Product Description Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T **Users:** CEO, CTO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 78% Small-Business, 17% Mid-Market User SentimentHow are these determined? Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements. Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations. Year Founded 2011 HQ Location Austin, TX Company Website https://www.plivo.com/ Twitter @plivo LinkedIn® Page https://www.linkedin.com/company/plivo-inc/ ### [Desk365](https://www.g2.com/products/desk365/reviews) [By Desk365](https://www.g2.com/sellers/desk365) [ (32)4.9 out of 5 ](https://www.g2.com/products/desk365/reviews#reviews "Read Desk365 Reviews") Product Description Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With a **Market Segment:** 59% Mid-Market, 34% Small-Business ![Robin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin B.") RB Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There...[Read review](https://www.g2.com/products/desk365/reviews/desk365-review-9937704) MK What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with...[Read review](https://www.g2.com/products/desk365/reviews/desk365-review-9953444) Year Founded 2020 HQ Location San Francisco Bay Area, US Company Website https://www.desk365.io/ LinkedIn® Page https://www.linkedin.com/company/68882951 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Gleap](https://www.g2.com/products/gleap-gleap/reviews) [By Gleap](https://www.g2.com/sellers/gleap) [ (52)4.6 out of 5 ](https://www.g2.com/products/gleap-gleap/reviews#reviews "Read Gleap Reviews") Product Description Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of **Industries:** Computer Software · **Market Segment:** 69% Small-Business, 10% Mid-Market ![Anshul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshul B.") AB I find the AI assistant feature called Kai really good for customer support. I like the design of the product, and they are making improvements...[Read review](https://www.g2.com/products/gleap-gleap/reviews/gleap-review-12347055) ![Greg W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg W.") GW What we like best about Gleap is that it delivers a modern, well-rounded support platform without the bloated pricing model that so many...[Read review](https://www.g2.com/products/gleap-gleap/reviews/gleap-review-12518110) Year Founded 2020 HQ Location Schwarzach, AT Company Website https://gleap.io/ Twitter @GleapHQ LinkedIn® Page https://www.linkedin.com/company/gleap ### [Desku.io](https://www.g2.com/products/desku-io/reviews) [By Desku.io](https://www.g2.com/sellers/desku-io) [ (31)4.8 out of 5 ](https://www.g2.com/products/desku-io/reviews#reviews "Read Desku.io Reviews") Product Description Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o **Industries:** Computer Software · **Market Segment:** 77% Small-Business, 23% Mid-Market ![Jairo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jairo R.") JR The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need...[Read review](https://www.g2.com/products/desku-io/reviews/desku-io-review-7464546) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the...[Read review](https://www.g2.com/products/desku-io/reviews/desku-io-review-8724283) Year Founded 2022 HQ Location Dover, US Company Website https://desku.io/ Twitter @DeskuHQ LinkedIn® Page https://www.linkedin.com/company/desku-io/ ### [N-able MSP Manager](https://www.g2.com/products/n-able-msp-manager/reviews) [By N-able](https://www.g2.com/sellers/n-able) [ (34)3.7 out of 5 ](https://www.g2.com/products/n-able-msp-manager/reviews#reviews "Read N-able MSP Manager Reviews") Product Description N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb **Industries:** Information Technology and Services, Computer & Network Security · **Market Segment:** 68% Small-Business, 24% Mid-Market ![Andrew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew L.") AL This is the one-stop-shop for MSPs who need to see their clients status at a glance. Integrated into the Manager is a ticketing system, portal,...[Read review](https://www.g2.com/products/n-able-msp-manager/reviews/n-able-msp-manager-review-801609) ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC I like the fact it literally a complete solution, l have everything I need in the same portal[Read review](https://www.g2.com/products/n-able-msp-manager/reviews/n-able-msp-manager-review-3038980) HQ Location Morrisville, North Carolina Company Website https://www.n-able.com Twitter @Nable LinkedIn® Page https://www.linkedin.com/company/n-able Ownership NYSE: NABL ### [Drag](https://www.g2.com/products/drag/reviews) [By DragApp.com](https://www.g2.com/sellers/dragapp-com) [ (261)4.5 out of 5 ](https://www.g2.com/products/drag/reviews#reviews "Read Drag Reviews") Product Description Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, **Users:** CEO · **Industries:** Non-Profit Organization Management, Leisure, Travel & Tourism · **Market Segment:** 85% Small-Business, 11% Mid-Market ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW It's nice to have to-do lists lodged in email, so that there's no toggling between various tasks. At the moment I am using the free, personal...[Read review](https://www.g2.com/products/drag/reviews/drag-review-4723694) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Cutting edge Google Workspace integration. Being able to add individual e-mails to a board without forwarding or CC saves lots of time. Setup took...[Read review](https://www.g2.com/products/drag/reviews/drag-review-5087528) Year Founded 2018 HQ Location London Company Website https://www.dragapp.com Twitter @lovedragapp LinkedIn® Page https://www.linkedin.com/company/11211399/ ### [WorkHub Tasks](https://www.g2.com/products/workhub-tasks/reviews) [By WorkHub](https://www.g2.com/sellers/workhub-07422e3b-b6b2-4e34-a2f4-5b5f5eb265e2) [ (28)5.0 out of 5 ](https://www.g2.com/products/workhub-tasks/reviews#reviews "Read WorkHub Tasks Reviews") Product Description WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles **Industries:** Information Technology and Services · **Market Segment:** 54% Mid-Market, 43% Small-Business ![Muhammad U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad U.") MU Genuinely speaking, WorkHub Tasks is fantastic, functional right out of the box, and offers many customization options. It's one of those solutions...[Read review](https://www.g2.com/products/workhub-tasks/reviews/workhub-tasks-review-6990705) ![Saqib A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saqib A.") SA I use it on a daily basis to create tickets, escalate tickets, and direct our faculty and staff to forms that populate within workhub tasks. It is...[Read review](https://www.g2.com/products/workhub-tasks/reviews/workhub-tasks-review-7471478) HQ Location San Jose, US Company Website https://www.workhub.ai/ LinkedIn® Page https://www.linkedin.com/company/workhub-official/ Ownership Ali Shaheen ### [Locobuzz](https://www.g2.com/products/locobuzz/reviews) [By Locobuzz Solutions Pvt Ltd](https://www.g2.com/sellers/locobuzz-solutions-pvt-ltd) [ (130)4.3 out of 5 ](https://www.g2.com/products/locobuzz/reviews#reviews "Read Locobuzz Reviews") Product Description Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social m **Industries:** Marketing and Advertising, Financial Services · **Market Segment:** 38% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers appreciate the user-friendly interface of Locobuzz, its seamless process, the unified dashboard for quicker response handling, AI-driven insights, social listening for brand mentions, trends, and competitors, and workflow automation that helps keep everything organized. Reviewers experienced issues with the analytics capabilities, which they found somewhat basic, the mobile app, which needs significant improvement, and the sentiment tags, which are not always accurate, and they also mentioned that real-time updates are sometimes delayed. Year Founded 2015 HQ Location Mumbai, IN Company Website https://www.locobuzz.com/ Twitter @Locobuzz\_India LinkedIn® Page https://www.linkedin.com/company/locobuzz/ ### [UserEcho](https://www.g2.com/products/userecho/reviews) [By UserEcho](https://www.g2.com/sellers/userecho) [ (22)4.2 out of 5 ](https://www.g2.com/products/userecho/reviews#reviews "Read UserEcho Reviews") Product Description UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support. **Industries:** Computer Software · **Market Segment:** 50% Small-Business, 36% Mid-Market ![Francisco L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francisco L.") FL The software is reliable and robust. Customer support is the best, they always answer in 24h and integrations let you make it part of your own...[Read review](https://www.g2.com/products/userecho/reviews/userecho-review-3752594) MN How it allows you to customize the experience. We tried FreshDesk, ZenDesk, Zoo-something, and many others. None seemed to work out for us. Until...[Read review](https://www.g2.com/products/userecho/reviews/userecho-review-3753354) Year Founded 2012 HQ Location Arlington Heights, IL Company Website https://userecho.com Twitter @userecho LinkedIn® Page https://www.linkedin.com/company/userecho/about ### [OneDesk](https://www.g2.com/products/onedesk-onedesk/reviews) [By OneDesk](https://www.g2.com/sellers/onedesk) [ (33)4.2 out of 5 ](https://www.g2.com/products/onedesk-onedesk/reviews#reviews "Read OneDesk Reviews") Product Description OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. **Industries:** Information Technology and Services · **Market Segment:** 52% Small-Business, 27% Enterprise ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI It takes care of many project management tasks such as tracking activities, team deliverables, hours logged by the team. Help saves time, increase...[Read review](https://www.g2.com/products/onedesk-onedesk/reviews/onedesk-review-4977688) ![Fabian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabian S.") FS He helped me solve the flow of tickets created, assisting each one effectively and fast.[Read review](https://www.g2.com/products/onedesk-onedesk/reviews/onedesk-review-5200612) Year Founded 2009 HQ Location Montreal, Canada Company Website https://www.onedesk.com/ Twitter @OneDeskApp LinkedIn® Page https://www.linkedin.com/company/onedesk-inc-1/ ### [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) [By Pandora FMS](https://www.g2.com/sellers/pandora-fms) [ (217)4.6 out of 5 ](https://www.g2.com/products/pandora-fms/reviews#reviews "Read Pandora FMS Reviews") Product Description Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multip **Users:** Data Analyst · **Industries:** Information Technology and Services, Telecommunications · **Market Segment:** 50% Mid-Market, 37% Small-Business OB Pandora FMS is an excellent IT monitoring and management software, it provides a platform to monitor and control the performance of computer...[Read review](https://www.g2.com/products/pandora-fms/reviews/pandora-fms-review-10819368) ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA It's free, it's deployable for any system, it's easy to learn and integrate into daily software engineering.[Read review](https://www.g2.com/products/pandora-fms/reviews/pandora-fms-review-11573653) Year Founded 2004 HQ Location Madrid, Spain Company Website https://pandorafms.com/ Twitter @pandorafms LinkedIn® Page https://www.linkedin.com/company/pandora-pfms/ ### [Spotler CRM](https://www.g2.com/products/spotler-crm/reviews) [By Spotler Group](https://www.g2.com/sellers/spotler-group-a3f6b7c0-24fb-4205-9f31-02f8a1d43e29) [ (147)4.4 out of 5 ](https://www.g2.com/products/spotler-crm/reviews#reviews "Read Spotler CRM Reviews") Product Description Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 3 **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 87% Small-Business, 10% Mid-Market ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE I like it because of the great support system, free webinars and ease of use! It has so many functions in one system and helps me run my business...[Read review](https://www.g2.com/products/spotler-crm/reviews/spotler-crm-review-4445504) ![Simon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon B.") SB I've been with RSS for about 5 years now! Initially when I started I was looking for something that would help me with my workflow management, and...[Read review](https://www.g2.com/products/spotler-crm/reviews/spotler-crm-review-4456993) Year Founded 2001 HQ Location Rotterdam, NL Company Website https://spotlergroup.com/ LinkedIn® Page https://www.linkedin.com/company/spotler-group/ ### [Plumsail HelpDesk](https://www.g2.com/products/plumsail-helpdesk/reviews) [By Plumsail](https://www.g2.com/sellers/plumsail) [ (19)4.4 out of 5 ](https://www.g2.com/products/plumsail-helpdesk/reviews#reviews "Read Plumsail HelpDesk Reviews") Product Description Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interf **Market Segment:** 58% Small-Business, 37% Mid-Market ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Plumsail offered a lot of customization and was relatively inexpensive for what you get. The reporting was satisfactory and gave us actionable...[Read review](https://www.g2.com/products/plumsail-helpdesk/reviews/plumsail-helpdesk-review-5279050) MB Very good integration with sharepoint and 365 automation tools, it provides all the most useful features a ticket management tool must have. Very...[Read review](https://www.g2.com/products/plumsail-helpdesk/reviews/plumsail-helpdesk-review-7861708) Year Founded 2011 HQ Location Wilmington, Delaware Company Website https://plumsail.com LinkedIn® Page https://www.linkedin.com/company/plumsail/ ### [Zowie](https://www.g2.com/products/zowie/reviews) [By Zowie Inc.](https://www.g2.com/sellers/zowie-inc) [ (73)4.7 out of 5 ](https://www.g2.com/products/zowie/reviews#reviews "Read Zowie Reviews") Product Description Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s **Industries:** Retail, Consumer Services · **Market Segment:** 48% Small-Business, 40% Mid-Market ![Aleksandra G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandra G.") AG Zowie works seamlessly with Messenger !! [Read review](https://www.g2.com/products/zowie/reviews/zowie-review-4773971) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is...[Read review](https://www.g2.com/products/zowie/reviews/zowie-review-6785709) Year Founded 2019 HQ Location New York Company Website https://getzowie.com/ Twitter @ZowieAI LinkedIn® Page https://www.linkedin.com/company/18129228/ ### [Featurebase](https://www.g2.com/products/featurebase/reviews) [By Featurebase](https://www.g2.com/sellers/featurebase) [ (49)4.7 out of 5 ](https://www.g2.com/products/featurebase/reviews#reviews "Read Featurebase Reviews") Product Description Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's lo **Users:** Founder · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 90% Small-Business, 8% Mid-Market ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Great product with a lot of features. They are actively implementing new functionalities so it'll be in the future an even more polished...[Read review](https://www.g2.com/products/featurebase/reviews/featurebase-review-11088071) ![Job J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Job J.") JJ We’ve been using Featurebase for a while now and honestly, we love it. It’s one of those tools that just does what it’s supposed to do without...[Read review](https://www.g2.com/products/featurebase/reviews/featurebase-review-11267210) Year Founded 2021 HQ Location Tallinn, EE Company Website https://www.featurebase.app Twitter @FeaturebaseHQ LinkedIn® Page https://www.linkedin.com/company/featurebaseapp/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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