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Top Free Help Desk Software - Page 2

Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day.

A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution.

If you'd like to see more products and to evaluate additional feature options, compare all Help Desk Software to ensure you get the right product.

View Free Help Desk Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
198 Help Desk Products Available
View all Help Desk Software
View all Help Desk Software
Help Scout
(417)4.4 out of 5
Optimized for quick response
View top Consulting Services for Help Scout
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RR
    When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
    Verified User in Higher Education
    AH
    We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,658 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 33% Mid-Market
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
RR
When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
Verified User in Higher Education
AH
We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,658 Twitter followers
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
Dixa
(391)4.2 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rune F.
    RF
    Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
    Hirday J.
    HJ
    Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,741 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    171 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 43% Small-Business
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Rune F.
RF
Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
Hirday J.
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,741 Twitter followers
LinkedIn® Page
www.linkedin.com
171 employees on LinkedIn®

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Helpshift
(381)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpshift features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Games
    AC
    When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift... Read review
    Tiago M.
    TM
    We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpshift
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @helpshift
    4,234 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Verified User in Computer Games
AC
When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift... Read review
Tiago M.
TM
We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly... Read review
Seller Details
Seller
Helpshift
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@helpshift
4,234 Twitter followers
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®
Mojo Helpdesk
(242)4.4 out of 5
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.5
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • TP
    MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling... Read review
    Verified User in Construction
    AC
    Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mojo Helpdesk
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.5
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
TP
MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling... Read review
Verified User in Construction
AC
Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as... Read review
Seller Details
Seller
Mojo Helpdesk
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
714 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Vivantio
(301)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MM
    *Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
    Verified User in Outsourcing/Offshoring
    UO
    As a vivantio user, it is very convenient to use and a user friendly application. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
Verified User in Outsourcing/Offshoring
UO
As a vivantio user, it is very convenient to use and a user friendly application. Read review
Seller Details
Seller
Vivantio
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
113 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Gmelius
(776)4.4 out of 5
Save to My Lists
Entry Level Price:Starting at $24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gmelius features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    7.6
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Business M.
    BM
    Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features Read review
    Verified User in Hospital & Health Care
    AH
    I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gmelius SA
    Year Founded
    2016
    HQ Location
    Geneva
    Twitter
    @gmelius
    1,789 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Gmelius features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
7.6
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Business M.
BM
Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features Read review
Verified User in Hospital & Health Care
AH
I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and... Read review
Seller Details
Seller
Gmelius SA
Year Founded
2016
HQ Location
Geneva
Twitter
@gmelius
1,789 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Kayako
(222)4.0 out of 5
Save to My Lists
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Workflow
    Average: 8.7
    7.9
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Services
    UC
    Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team... Read review
    RU
    Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kayako
    Year Founded
    2001
    HQ Location
    N/A
    Twitter
    @Kayako
    9,528 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
    Phone
    +1 (888) 952-9256
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Verified User in Consumer Services
UC
Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team... Read review
RU
Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
Seller Details
Seller
Kayako
Year Founded
2001
HQ Location
N/A
Twitter
@Kayako
9,528 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Phone
+1 (888) 952-9256
JustCall
(2,338)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    7.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
7.7
Customer Portal
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(241)4.2 out of 5
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.9
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
    NG
    ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Verified User in Information Technology and Services
UI
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
NG
ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,873 Twitter followers
LinkedIn® Page
www.linkedin.com
550 employees on LinkedIn®
HelpCrunch
(236)4.7 out of 5
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Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable.

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 15% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    9.2
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Maister D.
    MD
    1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat,... Read review
    Максим .
    М
    HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpCrunch
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    334 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable.

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 15% Mid-Market
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
9.2
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Maister D.
MD
1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat,... Read review
Максим .
М
HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,... Read review
Seller Details
Seller
HelpCrunch
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
334 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
SAP Service Cloud
(239)4.4 out of 5
View top Consulting Services for SAP Service Cloud
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 36% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Service Cloud features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.7
    8.2
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Marco Antonio G.
    MG
    I highlight the ease of use it offers, as it allows my clients to stay in touch through different platforms, such as chat and social media.... Read review
    Verified User in Hospital & Health Care
    CH
    If I had to pick what I like best about it, I'd say it's the 360-degree view of the customer.I like that it offers customers the option to find... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    297,354 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    135,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 36% Enterprise
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Marco Antonio G.
MG
I highlight the ease of use it offers, as it allows my clients to stay in touch through different platforms, such as chat and social media.... Read review
Verified User in Hospital & Health Care
CH
If I had to pick what I like best about it, I'd say it's the 360-degree view of the customer.I like that it offers customers the option to find... Read review
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,354 Twitter followers
LinkedIn® Page
www.linkedin.com
135,108 employees on LinkedIn®
Tidio
(1,851)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
    • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
    • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
  • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
  • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,323 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Creatio
(311)4.7 out of 5
View top Consulting Services for Creatio
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    8.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Sam B.
    SB
    We’ve been using Creatio Sales CRM for over a year, and it has significantly improved how we manage leads, opportunities, and our entire sales... Read review
    Vincent T.
    VT
    Speed to getting moving and the partner centric architecture means time and cost to business value is super low/fast Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    3,999 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,034 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

Users
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 40% Mid-Market
Creatio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
8.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Sam B.
SB
We’ve been using Creatio Sales CRM for over a year, and it has significantly improved how we manage leads, opportunities, and our entire sales... Read review
Vincent T.
VT
Speed to getting moving and the partner centric architecture means time and cost to business value is super low/fast Read review
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
3,999 Twitter followers
LinkedIn® Page
www.linkedin.com
1,034 employees on LinkedIn®
Glassix
(202)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.7
    9.0
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AN
    What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
    Leon E.
    LE
    I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.7
9.0
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
AN
What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
Leon E.
LE
I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
LogMeIn Rescue
(197)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    AC
    Easy setup of the agent and mutli-platform support with feature like Multi-session connection and ability to restart the end devices.Installation... Read review
    GK
    It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Verified User in Computer Software
AC
Easy setup of the agent and mutli-platform support with feature like Multi-session connection and ability to restart the end devices.Installation... Read review
GK
It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely... Read review
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,422 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®