# Top Free Help Desk Software - Page 2 Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day. A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution. If you'd like to see more products and to evaluate additional feature options, compare all [Help Desk Software](https://www.g2.com/categories/help-desk) to ensure you get the right product. ## View Free Help Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **214** Help Desk Products Available View all [Help Desk Software](https://www.g2.com/categories/help-desk) View all [Help Desk Software](https://www.g2.com/categories/help-desk) ### [LiveChat](https://www.g2.com/products/livechat/reviews) [By Text](https://www.g2.com/sellers/text) [ (810)4.5 out of 5 ](https://www.g2.com/products/livechat/reviews#reviews "Read LiveChat Reviews") Product Description LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing **Users:** Customer Service Representative, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers like the ease of implementation, the AI features that speed up responses, the ability to customize events and integrations, and the real-time notifications that improve customer experience. Reviewers noted that some advanced features can be expensive for smaller teams, the mobile app can be slower compared to the desktop version, and the customization options for certain workflows could be more flexible. Year Founded 2002 HQ Location Boston, MA, USA Company Website https://www.text.com/ Twitter @text\_hq LinkedIn® Page https://www.linkedin.com/company/text/ Ownership WSE: TXT ### [Help Scout](https://www.g2.com/products/help-scout/reviews) [By Help Scout](https://www.g2.com/sellers/help-scout) [ (428)4.4 out of 5 ](https://www.g2.com/products/help-scout/reviews#reviews "Read Help Scout Reviews") Product Description Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 33% Mid-Market RR When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to...[Read review](https://www.g2.com/products/help-scout/reviews/help-scout-review-5109005) ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use...[Read review](https://www.g2.com/products/help-scout/reviews/help-scout-review-5126045) Year Founded 2011 HQ Location Boston, MA Company Website https://www.helpscout.com/ Twitter @helpscout LinkedIn® Page https://www.linkedin.com/company/1447019/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Helpshift](https://www.g2.com/products/helpshift/reviews) [By Keywords Studios](https://www.g2.com/sellers/keywords-studios) [ (381)4.3 out of 5 ](https://www.g2.com/products/helpshift/reviews#reviews "Read Helpshift Reviews") Product Description Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This s **Users:** Customer Service Representative, Customer Support · **Industries:** Computer Games, Entertainment · **Market Segment:** 62% Mid-Market, 22% Small-Business ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift...[Read review](https://www.g2.com/products/helpshift/reviews/helpshift-review-4746893) ![Tiago M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago M.") TM We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly...[Read review](https://www.g2.com/products/helpshift/reviews/helpshift-review-5270775) Year Founded 1998 HQ Location Dublin, County Dublin, Ireland Company Website https://www.keywordsstudios.com Twitter @KeywordsStudios LinkedIn® Page https://www.linkedin.com/company/keywordsstudios ### [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews) [By Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk) [ (242)4.4 out of 5 ](https://www.g2.com/products/mojo-helpdesk/reviews#reviews "Read Mojo Helpdesk Reviews") Product Description Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a **Industries:** Information Technology and Services, Primary/Secondary Education · **Market Segment:** 55% Mid-Market, 30% Small-Business TP MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling...[Read review](https://www.g2.com/products/mojo-helpdesk/reviews/mojo-helpdesk-review-8479946) ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as...[Read review](https://www.g2.com/products/mojo-helpdesk/reviews/mojo-helpdesk-review-8480036) Year Founded 2011 HQ Location Austin, Texas Company Website https://www.mojohelpdesk.com/ Twitter @mojohelpdesk LinkedIn® Page https://www.linkedin.com/company/mojo-helpdesk/ ### [Vivantio](https://www.g2.com/products/vivantio/reviews) [By Vivantio](https://www.g2.com/sellers/vivantio) [ (295)4.3 out of 5 ](https://www.g2.com/products/vivantio/reviews#reviews "Read Vivantio Reviews") Product Description Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio h **Users:** IT Manager · **Industries:** Information Technology and Services, Outsourcing/Offshoring · **Market Segment:** 58% Mid-Market, 28% Enterprise SK It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users.[Read review](https://www.g2.com/products/vivantio/reviews/vivantio-review-8361865) MM \*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. \*FIles can easily be attached and dowloaded, hassle...[Read review](https://www.g2.com/products/vivantio/reviews/vivantio-review-8370351) Year Founded 2003 HQ Location Boston, MA Company Website https://www.vivantio.com Twitter @Vivantio LinkedIn® Page https://www.linkedin.com/company/563989/ ### [Gmelius](https://www.g2.com/products/gmelius/reviews) [By Gmelius SA](https://www.g2.com/sellers/gmelius-sa) [ (776)4.4 out of 5 ](https://www.g2.com/products/gmelius/reviews#reviews "Read Gmelius Reviews") Product Description Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing **Users:** Owner, CEO · **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 81% Small-Business, 16% Mid-Market ![Business M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Business M.") BM Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features[Read review](https://www.g2.com/products/gmelius/reviews/gmelius-review-7789910) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and...[Read review](https://www.g2.com/products/gmelius/reviews/gmelius-review-8172137) Year Founded 2016 HQ Location Geneva Company Website https://gmelius.com Twitter @gmelius LinkedIn® Page https://www.linkedin.com/company/5285738/ ### [Kayako](https://www.g2.com/products/kayako/reviews) [By Kayako](https://www.g2.com/sellers/kayako) [ (227)4.1 out of 5 ](https://www.g2.com/products/kayako/reviews#reviews "Read Kayako Reviews") Product Description Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 53% Small-Business, 35% Mid-Market RU Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility.[Read review](https://www.g2.com/products/kayako/reviews/kayako-review-4847480) RD Simple, easy and low cost. It's also has a good team management feature to assign support staff for customers.[Read review](https://www.g2.com/products/kayako/reviews/kayako-review-4886386) Year Founded 2001 HQ Location N/A Company Website https://www.kayako.com/ Twitter @Kayako LinkedIn® Page https://www.linkedin.com/company/kayako/ Phone +1 (888) 952-9256 ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (2,388)4.3 out of 5 ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews "Read JustCall Reviews") Product Description JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste **Users:** CEO, Account Executive · **Industries:** Computer Software, Financial Services · **Market Segment:** 59% Small-Business, 31% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, seamless integration with CRMs like HubSpot and Salesforce, and the ability to handle calls and texts from anywhere as key benefits of JustCall. Users mentioned issues with call quality depending on internet connectivity, the complexity of initial setup with certain CRMs, and the restriction of some advanced features to higher-tier plans as drawbacks. Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ ### [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (249)4.2 out of 5 ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews#reviews "Read ManageEngine ServiceDesk Plus Reviews") Product Description ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp **Users:** System Administrator, IT Manager · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 59% Mid-Market, 31% Enterprise ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management...[Read review](https://www.g2.com/products/manageengine-servicedesk-plus/reviews/manageengine-servicedesk-plus-review-6859681) NG ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator.[Read review](https://www.g2.com/products/manageengine-servicedesk-plus/reviews/manageengine-servicedesk-plus-review-9456813) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 ### [SAP Service Cloud](https://www.g2.com/products/sap-service-cloud/reviews) [By SAP](https://www.g2.com/sellers/sap) [ (262)4.4 out of 5 ](https://www.g2.com/products/sap-service-cloud/reviews#reviews "Read SAP Service Cloud Reviews") Product Description SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se **Users:** Software Engineer, Consultant · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 39% Mid-Market, 34% Enterprise ![Marco Antonio G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco Antonio G.") MG I highlight the ease of use it offers, as it allows my clients to stay in touch through different platforms, such as chat and social media....[Read review](https://www.g2.com/products/sap-service-cloud/reviews/sap-service-cloud-review-11746931) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH If I had to pick what I like best about it, I'd say it's the 360-degree view of the customer.I like that it offers customers the option to find...[Read review](https://www.g2.com/products/sap-service-cloud/reviews/sap-service-cloud-review-11750318) Year Founded 1972 HQ Location Walldorf Company Website https://www.sap.com/ Twitter @SAP LinkedIn® Page https://www.linkedin.com/company/sap/ Ownership NYSE:SAP Phone +1 (800) 872-1727 ### [DevRev](https://www.g2.com/products/devrev-devrev/reviews) [By DevRev](https://www.g2.com/sellers/devrev) [ (211)4.3 out of 5 ](https://www.g2.com/products/devrev-devrev/reviews#reviews "Read DevRev Reviews") Product Description DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. D **Users:** HR Specialist, Product Manager · **Industries:** Computer Software, Financial Services · **Market Segment:** 54% Mid-Market, 33% Small-Business ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-8140663) ![Nishant G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nishant G.") NG I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost...[Read review](https://www.g2.com/products/devrev-devrev/reviews/devrev-review-12705558) Year Founded 2020 HQ Location Palo Alto, CA Company Website https://devrev.ai/ Twitter @devrev LinkedIn® Page https://www.linkedin.com/company/devrev/ ### [Tidio](https://www.g2.com/products/tidio/reviews) [By Tidio](https://www.g2.com/sellers/tidio) [ (1,907)4.6 out of 5 ](https://www.g2.com/products/tidio/reviews#reviews "Read Tidio Reviews") Product Description Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a **Users:** Owner, CEO · **Industries:** Retail, Marketing and Advertising · **Market Segment:** 90% Small-Business, 8% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, the ability to link a knowledge base, the intuitive updating process, the accurate responses, and the seamless integration with various platforms as positive aspects of Tidio. Reviewers experienced issues with limited integrations for specific needs, difficulties in transferring admin accounts, and challenges with the pricing structure when using more advanced automations or Lyro AI. Year Founded 2013 HQ Location San Francisco, California Company Website https://www.tidio.com/ Twitter @tidiocx LinkedIn® Page https://www.linkedin.com/company/3343461/ ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) [By HelpCrunch](https://www.g2.com/sellers/helpcrunch) [ (238)4.7 out of 5 ](https://www.g2.com/products/helpcrunch/reviews#reviews "Read HelpCrunch Reviews") Product Description HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. **Users:** CEO, Founder · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 83% Small-Business, 15% Mid-Market ![Максим .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Максим .") М HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,...[Read review](https://www.g2.com/products/helpcrunch/reviews/helpcrunch-review-9647091) VI Comprehensive set of features and fair price.[Read review](https://www.g2.com/products/helpcrunch/reviews/helpcrunch-review-10559857) Year Founded 2016 HQ Location Palo Alto, CA Company Website https://helpcrunch.com/ Twitter @HelpCrunchCom LinkedIn® Page https://www.linkedin.com/company/4846760/ ### [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) [By GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) [ (209)4.6 out of 5 ](https://www.g2.com/products/logmein-rescue/reviews#reviews "Read LogMeIn Rescue Reviews") Product Description LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and **Users:** Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 38% Mid-Market, 34% Small-Business User SentimentHow are these determined? Users like the fast and reliable remote access, the intuitive user interface, the ease of connection, and the strong security features including 256-bit AES encryption and full audit logs. Reviewers experienced issues with the software's compatibility with users' security software, delays when starting a session, inability to see the client’s mouse cursor when using the web browser, and high licensing cost at scale. Year Founded 2003 HQ Location Boston, MA Company Website https://www.goto.com Twitter @goto LinkedIn® Page https://www.linkedin.com/company/37788/ ### [Glassix](https://www.g2.com/products/glassix/reviews) [By Glassix](https://www.g2.com/sellers/glassix) [ (202)4.8 out of 5 ](https://www.g2.com/products/glassix/reviews#reviews "Read Glassix Reviews") Product Description Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With **Industries:** Information Technology and Services, Real Estate · **Market Segment:** 67% Small-Business, 30% Mid-Market AN What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly...[Read review](https://www.g2.com/products/glassix/reviews/glassix-review-9024640) ![Leon E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leon E.") LE I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the...[Read review](https://www.g2.com/products/glassix/reviews/glassix-review-9233920) Year Founded 2015 HQ Location Tel Aviv, Israel Company Website https://www.glassix.com LinkedIn® Page https://www.linkedin.com/company/glassix/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - [‹ Prev‹ Prev](/categories/help-desk/free#product-list) - [1](/categories/help-desk/free#product-list) - 2 - [3](/categories/help-desk/free?page=3#product-list) - [4](/categories/help-desk/free?page=4#product-list) - [5](/categories/help-desk/free?page=5#product-list) - [6](/categories/help-desk/free?page=6#product-list) - … - [14](/categories/help-desk/free?page=14#product-list) - [15](/categories/help-desk/free?page=15#product-list) - [Next ›Next ›](/categories/help-desk/free?page=3#product-list)