# AzureDesk Reviews **Vendor:** IntegrateCloud **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 33 ## About AzureDesk AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend. ## AzureDesk Pros & Cons **What users like:** - Users praise AzureDesk for its **ease of use** , streamlining ticket management and enhancing overall support efficiency. (3 reviews) - Users appreciate the **management centralization** of AzureDesk, enhancing organization and collaboration for improved response times. (2 reviews) - Users value the **tracking ease** of AzureDesk, enabling organized management of client issues and improved response times. (2 reviews) - Users appreciate the **responsive customer support** of AzureDesk, making their ticket management experience seamless and efficient. (1 reviews) - Users value the **easy setup** of AzureDesk, finding it a great tool for effective ticket management. (1 reviews) - Helpful (1 reviews) - Response Time (1 reviews) - Simple Use (1 reviews) - Team Collaboration (1 reviews) - Users love the **user-friendly interface** and ease of setup in AzureDesk, making ticket management seamless. (1 reviews) **What users dislike:** - Users find the **interface issues** of AzureDesk can slow down workflow, especially when managing multiple tickets simultaneously. (1 reviews) - Users find the **workflow and reporting customization limited** , which hinders their ability to tailor the system effectively. (1 reviews) - Users find AzureDesk's **limited features** constrain functionality, especially for larger teams needing advanced capabilities. (1 reviews) - Users often find the **interface not intuitive** , leading to slowdowns when managing multiple tickets simultaneously. (1 reviews) - Users find AzureDesk's **poor performance** limits effectiveness for larger teams due to basic reporting and fewer features. (1 reviews) - Poor Reporting (1 reviews) - Steep Learning Curve (1 reviews) - Time Delays (1 reviews) ## AzureDesk Reviews ### 1. AzureDesk Keeps Client Issues Organized and Easy to Track **Rating:** 4.5/5.0 stars **Reviewed by:** Praveen P. | Partnership Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about AzureDesk?** What I like most about AzureDesk is that it keeps all client issues and requests organized in one place. It’s easy to track conversations, follow up on open items, and make sure nothing slips through the cracks. As a result, I can respond more quickly, stay on top of partner needs, and deliver a better overall experience. **What do you dislike about AzureDesk?** At times, the interface feels a little slow and not as intuitive as it could be, especially when I’m working on multiple tickets at once. It can also require a few extra steps to locate specific information, which ends up slowing me down when I’m trying to respond quickly. **What problems is AzureDesk solving and how is that benefiting you?** AzureDesk solves the problem of managing client issues and requests in a structured way. Instead of handling things over scattered emails or chats, everything is tracked in one place. This helps me stay organized, follow up on pending items, and ensure client concerns are addressed quickly, which improves trust and overall partner satisfaction. ### 2. Centralized Ticket Management That Boosts Collaboration and Product Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Akshaya V. | Quality Assurance Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about AzureDesk?** What I like most about AzureDesk is its centralized ticket management, which keeps tracking defects, feature requests, and customer-reported issues organized and transparent. It also strengthens collaboration between the QA, support, and development teams, helping us resolve issues faster and ultimately deliver better product quality. **What do you dislike about AzureDesk?** Workflow and reporting customization feels limited. **What problems is AzureDesk solving and how is that benefiting you?** I use it to centralize tickets, feedback, and bug reports in a single system, which makes it easier to keep everything organized and in one place. ### 3. Easy, Affordable Ticketing—But Limited Reporting, Customization, and Mobile Support **Rating:** 3.5/5.0 stars **Reviewed by:** Sheyan R. | IT Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about AzureDesk?** AzureDesk is an easy‑to‑use, affordable helpdesk tool that makes ticket management simple, streamlines support workflows, and has responsive customer support — though its reporting and customization options are more basic than some competitors **What do you dislike about AzureDesk?** AzureDesk is simple and affordable but can feel limited for bigger teams — it has basic reporting, fewer advanced features, and weaker mobile support compared to some rivals. **What problems is AzureDesk solving and how is that benefiting you?** AzureDesk solves disorganized support requests by centralizing tickets, automating tasks, and enabling team collaboration, helping you respond faster, stay organized, and improve service quality. ### 4. AzureDesk: A support platform that gets my Job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about AzureDesk?** I like its interface and a ease of setup so yes a good tool to manage tickets. **What do you dislike about AzureDesk?** May be a deep reporting can help managers to have a high level picture **What problems is AzureDesk solving and how is that benefiting you?** It helps in solving the problem of managing huge customer requests which in turn helps in reduced response time. ### 5. Streamlining Customer Support with Azure Desk! **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj K. | Manager- Product Solutions & Category Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about AzureDesk?** The best part of the Azure Desk is it's user friendly interface, seamless integration with Microsoft services and a very robust ticketing system. It is easy to navigate and use. Enquiries and issues are efficiency managed resulting in higher customer satisfaction. **What do you dislike about AzureDesk?** I don't see a major issue in Azure Desktop except level of customisation available. There are some technical glitches at times but those are resolved easily with the support from customer service team. **What problems is AzureDesk solving and how is that benefiting you?** Azure Desk has helped me for organising Centralised Customer Support and Enhanced Customer Efficiency for our customers. It has also helped us in improving efficiency. ### 6. A Comprehensive Cloud-Based Help Desk Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about AzureDesk?** Automation capabilities, such as automated ticket routing and canned responses, that can save time and increase efficiency. **What do you dislike about AzureDesk?** Customization options may require more technical expertise, which could be a challenge for some users. **What problems is AzureDesk solving and how is that benefiting you?** AzureDesk is designed to solve the challenges that businesses face in managing customer support processes. These challenges include handling a large volume of support requests efficiently, maintaining a high level of customer satisfaction, and providing timely and accurate resolutions to customer issues ### 7. Review for AzureDesk **Rating:** 3.0/5.0 stars **Reviewed by:** Ayush S. | Assistant professor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about AzureDesk?** It helps manahge the business by keeping all the software and data together which can be referred to easily while managing different task. Eases communication between different departments and better manages tasks. **What do you dislike about AzureDesk?** With the evolution of technology and a lacking knowledge from user end, it becomes challenging for the user to avail all the services and support that is offered by the software. **What problems is AzureDesk solving and how is that benefiting you?** It enables a soothing communication between different departments saving time compared to traditional practices wherein one had to reach to the desired office time and time again to get work done, chits signed and communicate messages. ### 8. Easy access to softwares and data **Rating:** 3.5/5.0 stars **Reviewed by:** vinoth k. | Technical Lead -Infra, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about AzureDesk?** Azuredesk helps me to integrate well with my softwares and keep its data at one stop.They also have good customer support to help us when stuck.Working in this tool is much easy and user friendly. **What do you dislike about AzureDesk?** There are little limitations whe it comes to remote desktop and notifications **What problems is AzureDesk solving and how is that benefiting you?** It helps us to manage our daily tickets and get feedbacks for the closed tickets. ### 9. Great customer service software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about AzureDesk?** This software is a well-integrated platform for all our customer service-related tools, interactions and automation. It allows us to maintain requestions in the time dependant manner to allow quick turnaround time. **What do you dislike about AzureDesk?** For tickets that need further investigation or approval, it becomes tedious as there is not designated priority list or category that can be assigned. Maybe a flagging system will help. **What problems is AzureDesk solving and how is that benefiting you?** Efficiently provide technical support, manage requestions for multiple sites in one place and integrate apps or other software to seamlessly provide solutions and track results. ### 10. Probably the best Customer Service Support System **Rating:** 4.5/5.0 stars **Reviewed by:** T. R. | Lead Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about AzureDesk?** The user interface is quite simplified. Every essential options are there on dashboard. AzureDesk is a multi function ticketing system. It can be work with slack as well. **What do you dislike about AzureDesk?** Couldn't find any major flaw. But Few customization is missing in AzureDesk. Sometimes notification doesn't come on time. **What problems is AzureDesk solving and how is that benefiting you?** 1. Better ticketing system as compare it its peers. 2. Ease to use. 3. Simple User Interface. 4. Affordable. ### 11. desk of the future **Rating:** 4.5/5.0 stars **Reviewed by:** Eder G. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about AzureDesk?** I think that the best is that you can access a remote server without all the installation and configuration processes. with azure desktop, with just a few clics you can create a remote session for everyone. **What do you dislike about AzureDesk?** I would that is an unsupported type of conections, no remote app, no remote desktop (RADC) or Remote Desktop Connection (MSTSC), so this limit a little your connections **What problems is AzureDesk solving and how is that benefiting you?** We used to have servers that only had a few apps, and we needed to create an entire server and configure it just to be able to create access to it. with AD you can get your desktop for a few clics ### 12. Helpful customer service and ticket closure helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Subramanian C. | Werkstudent Project Management Office , Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about AzureDesk?** It simplified helpdesk software to customize the ticketing needs and closure easily. The application has all the must-have needs in a ticket closure and tracking website. **What do you dislike about AzureDesk?** Support center response and waiting time to improve. Apps reporting and integration interactions to improve for better customization and transition from the old software. **What problems is AzureDesk solving and how is that benefiting you?** Ticket management and closure JIRA integration and closure Reporting and metrics Team involvement and integration Increases productivity and performance inside the company ### 13. Best customer support software **Rating:** 5.0/5.0 stars **Reviewed by:** Amy K. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about AzureDesk?** It has very great features like Unlimited mailbox storage Great ticket management system Support center which can handle several customer questions on its own Reporting system which is par better than any other software in competition **What do you dislike about AzureDesk?** This could be software to find any flaws. One of the best customer service and support software in the market and a really recommend to integrate in business. Would suggest to improve the response time else its a fantastic software **What problems is AzureDesk solving and how is that benefiting you?** Using this software for various tasks like End 2 end solution for customer queries and issues Integration with JIRA and slack help to track the tickets in very convenient way ### 14. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Shivam P. | Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about AzureDesk?** The Way Vso Details And User story Presented **What do you dislike about AzureDesk?** The Server Error When some of the Content Is Available Only For Specific People **What problems is AzureDesk solving and how is that benefiting you?** Bug Life cycle ### 15. Perfect Cloud-Based Helpdesk & Ticketing Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Pradeep F. | L2 System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2021 **What do you like best about AzureDesk?** First I want to say that UI is very simple and perfect for any IT savvy guy. This management software is suitable for businesses of all sizes. This tool is equipped with robust features to manage the end-to-end customer agents’ operations. Some key features of this that I saw are Collaboration Rules, Unlimited Inbox, self-service tools. **What do you dislike about AzureDesk?** This tool actually consists of lots of best features so as a disadvantage if they could simplify all rules implementations and configurations a bit and the approvals for the update is not so quick. some issues and with generating automatic notifications. **Recommendations to others considering AzureDesk:** First, have to say that kindly get a Trial version and test this product it's worth testing this because it will definitely match your company. Recommended to IT companies who are in the IT support Field. **What problems is AzureDesk solving and how is that benefiting you?** It allows me to manage my Helpdesk activities very easily and is also used to get customer feedback quickly. ### 16. Azure desk is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** anusha s. | Associate Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2022 **What do you like best about AzureDesk?** Azure desk is very virtual.and execute virtually online **What do you dislike about AzureDesk?** , no remote connection this will limit your connections **What problems is AzureDesk solving and how is that benefiting you?** With this new ui we will easily make it easier to distinguish between application issues and platform issues ### 17. Best solution for your customer support services **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd A. | Senior Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about AzureDesk?** A robust and efficient ticket management system Like the cool feature of converting mails into tickets which is very beneficial Capability of integrating with different apps **What do you dislike about AzureDesk?** Can improve the reporting system Can have different themes default one seems to be boring, can work in improving the interface **What problems is AzureDesk solving and how is that benefiting you?** Providing solutions to the customers for their queries and technical issues using its ticket management system which had helps us in our productivity and can handle more customers more efficiently ### 18. Being able to integrate with Slack makes it very useful for us **Rating:** 4.5/5.0 stars **Reviewed by:** Andreus V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about AzureDesk?** It is very useful and easy to handle, its ticket management system and the tracking of interactions is very fluid. It also allows us to carry out a multichannel communication expanding the possibilities of use. It can be integrated with Slack and that makes it more powerful since it allows managing communications in a comprehensive way. **What do you dislike about AzureDesk?** I did not have any major problems to point out something negative about this software. Maybe a couple of small incipients that technical support is always ready to help solve in a matter of minutes.... **Recommendations to others considering AzureDesk:** The price is very good in relation to all the features it has. I recommend it to companies that want to have the ability to respond effectively and quickly to their customers. **What problems is AzureDesk solving and how is that benefiting you?** When I work as a teacher, the company chose to implement this system so that each teacher could offer help or advice in a very simple way. And we really could do. It is easy to manage the tickets and follow up on cases that we have always been able to attend to people who asked us for help or information in a simpler way. Therefore, we offered to provide general solutions for this type of query through AzureDesk as an option that you can use, which makes it much easier for us to answer your momentary concerns. ### 19. A flawless online customer service software **Rating:** 4.0/5.0 stars **Reviewed by:** amanda j. | driver, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about AzureDesk?** AzureDesk is quite economical and has all the must have features of enterprise class systems. It provides a free trial for up to 14 days and a free plan for up to three agents. It has mail integration and allows multi-channel communication and has built-in email templates too that you can easily edit and forward to your clients. **What do you dislike about AzureDesk?** AzureDesk does not provide very efficient reporting as it lacks channel fields. The approval of updating tickets is also not quick. It does not generate automatic notifications either. **What problems is AzureDesk solving and how is that benefiting you?** AzureDesk support third party integration with software like JIRA, Slack and many others. It has a sleek user interface for admin requests. It has a powerful search and allows your customers to first search their queries before getting to customer portal. It provides ticket management as well. ### 20. Highly useful software for simplifying and enhancing your interaction with your customers. **Rating:** 4.5/5.0 stars **Reviewed by:** steven a. | real estste agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about AzureDesk?** Azuredesk is quite economical and provides a free plan for up to three agents. It has email integration and allows multi-channel communication. It provides ticket management as well. It provides built-in email templates too that you can easily edit and forward to your clients. **What do you dislike about AzureDesk?** Azuredesk does not provide an activity dashboard. It lacks workflow management too. It also does not allow customizable branding. Automatic notifications are also not generated in Azure. **What problems is AzureDesk solving and how is that benefiting you?** Azure desk allows you to manage feedback obtained from the clients easily. It allows you to integrate and manage a help desk too. It supports third party integrations too. It has a powerful search and allows your customers to first search the query answers themselves in its customer portal. ### 21. Support when you need it. **Rating:** 4.5/5.0 stars **Reviewed by:** Nick L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about AzureDesk?** This SaaS support desk application has changed the way we handle customer support. Gone are tracking emails and follow up where key content and repetitive messages can be easily captured for future use. A quick review of the dashboard shows any outstanding remedial action and the interface continues to improve. **What do you dislike about AzureDesk?** The interface is a little slow to load, but that is most likely my data connection rather than the server end issue. **Recommendations to others considering AzureDesk:** Request a trial and invest the time in a training session. **What problems is AzureDesk solving and how is that benefiting you?** This tool improves both efficiency and professionalism of the support process. ### 22. Azure is a software that highlights by its simplicity of use **Rating:** 4.0/5.0 stars **Reviewed by:** Diego Fernando Q. | Diseñador Gráfico, Fotográfo, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about AzureDesk?** The support team is on touch and helps you to solve any doubt and issue you would have. Other helpdesk systems fails in this section but AzureDesk has demostrated a strong support team behind the scenes. It's simplicity of use helps you to get things done very quickly and improve your efficiency in the support process with customers or employees. **What do you dislike about AzureDesk?** The design could be a little better but they are working hard to improve it every day with different updates on the UI and backend. **Recommendations to others considering AzureDesk:** Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software. **What problems is AzureDesk solving and how is that benefiting you?** We are integrating all support request from our customers and employees in AzureDesk, in order to keep track of the issues and offer the best service to our users. ### 23. Best software for cooperate peoples **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2018 **What do you like best about AzureDesk?** The user interface of the software is too easy and the multifunctional updates we receive is very unique. **What do you dislike about AzureDesk?** The software sometimes stuck down when u r making any background complications in the system very easily. **What problems is AzureDesk solving and how is that benefiting you?** Azure desk is too much helping differentiating tasks and reports.and due to easy interface the exposure to various services is very easy ### 24. Really Simple and Useful Customer Service and Helpdesk Software **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Senior .NET/PHP Developer, IT Manager, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2017 **What do you like best about AzureDesk?** AzureDesk has impressed me from the first time I used it. First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it. After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs for only 5$/month per agent. It's really a gift! The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software. **What do you dislike about AzureDesk?** Maybe some small features like support for HTML messages and signatures. **What problems is AzureDesk solving and how is that benefiting you?** Internal support for our employees here at our IT department, and also for our external customers at www.canarias.com. ### 25. Great value and very responsive and helpful customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Rod B. | Chief Information Officer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2017 **What do you like best about AzureDesk?** It has a high value due to offering a lot of features for the price. Coming a close second is the customer services. I've worked with Chirag mainly and he's always been very responsive and helpful even on the weekends. **What do you dislike about AzureDesk?** We could use a customizable field (or two) that's searchable. For now, we're using the Notes section which is an acceptable workaround for now. **What problems is AzureDesk solving and how is that benefiting you?** Need for a robust ticketing system. ### 26. Simple and Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Campbell B. | Management Consultant, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2017 **What do you like best about AzureDesk?** Azuredesk has transformed our support process, quickly , efficiently and with buy in from all our consultants. **What do you dislike about AzureDesk?** AzureDesk is a simple system, it needs some minor tweaks around HTML. **What problems is AzureDesk solving and how is that benefiting you?** Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. ### 27. Excellent customer support service on a budget **Rating:** 4.5/5.0 stars **Reviewed by:** Sotiris Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2016 **What do you like best about AzureDesk?** AzureDesk is a light yet flexible customer service application that does the job, without spending a fortune every month! I took advantage of the 14-day trial version period to give it a shot and I was very pleased overall. The company is relatively new to the customer service landscape but they seem to have a solid understanding of today's market and needs. They have an excellent help desk and actually this is the main thing that it really was a deal closer for me. I was having an issue with a feature, so I send them an email. The response was almost instant and that made me feel comfortable and safe! I really encourage others to give it a shot. Its no ZenDesk but it does the job in a fraction of the price. **What do you dislike about AzureDesk?** I would say that overall I didn't find any major issues that concerned me. However I would like to point out that I wouldn't mind if the loading of some pages took a little bit less time, especially the ticket page. Not a big issue but I thought worth mentioning. **Recommendations to others considering AzureDesk:** I definetely encourage other people to give it a shot. It's a very good alternative on a budget!Great help desk too!! **What problems is AzureDesk solving and how is that benefiting you?** We are a working on an educational institute that is mainly for students and faculty. So we were looking for a customer support service that does the job and doesn't cost too much. We needed a simple to learn and use system and I thing AzureDesk is what we are looking for. ### 28. Awesome Customer Support Software **Rating:** 5.0/5.0 stars **Reviewed by:** Er. Bahuguna G. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2016 **What do you like best about AzureDesk?** AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions. **What do you dislike about AzureDesk?** As the company is still growing and they are enhancing the features of the product at top level. so i did not found and dislikes yet. **What problems is AzureDesk solving and how is that benefiting you?** We have education management software. we are solving our customer problems using azuredesk.co customer support software ### 29. Awesome Help Desk Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2016 **What do you like best about AzureDesk?** Azuredesk is easy to use software we mainly use it for Customer support but it also have option for creating knowledge base which i great. We plan to use that feature in near future. The UI is designed for ease of access, it performs good in modern browser the search functionality helps a lot while try to find old ticket for a particular customer. Customers can directly reply for a ticket from their email address. It is a great feature to have. When solving a customers ticket we can put private notes that is only visible to staffs which allows better communication within ourselves. **What do you dislike about AzureDesk?** I think there is nothing to dislike , Azure desk is improving **What problems is AzureDesk solving and how is that benefiting you?** Azuredesk helps us to provide support to our customers. We had noticed huge spark on productivity from our support personnel after we switched over. ### 30. Exceptional support ticket management **Rating:** 5.0/5.0 stars **Reviewed by:** Trent L. | Management Consultant, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2017 **What do you like best about AzureDesk?** Simple ticket layout, ability to refine ticket selection, powerful ticket search feature, dashboards, Knowledge Base, Integrations and the responsiveness from the AzureDesk team. **What do you dislike about AzureDesk?** Areas which are currently under improvement include mobile accessibility and a faster loading time of tickets. **What problems is AzureDesk solving and how is that benefiting you?** Support ticket management to meet SLA requirements ### 31. Easy to Use Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2017 **What do you like best about AzureDesk?** Phenomenal support, best I have ever seen **What do you dislike about AzureDesk?** Creating tickets in Firefox does not work, I believe they are working on this... **Recommendations to others considering AzureDesk:** If you use Firefox make sure you can create tickets. Works fine in Chrome **What problems is AzureDesk solving and how is that benefiting you?** One place to contain all the support issues. ### 32. Trust is the top concern, so companies can't alter or remove reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about AzureDesk?** Its a bit tough as you are new to it but once you get it know each other its smooth as it could be. **What do you dislike about AzureDesk?** As its a start company I haven`t faced a major problem yet, I would say there are no problems but the Customer Support is great help. **Recommendations to others considering AzureDesk:** We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us. **What problems is AzureDesk solving and how is that benefiting you?** MY main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly. ### 33. Great app for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about AzureDesk?** The app is very user friendly , help me to achieve the goals for my company **What do you dislike about AzureDesk?** I think there is nothing to dislike , Azure desk is improving **What problems is AzureDesk solving and how is that benefiting you?** It increase the productivity of my company , thing start working fast ## AzureDesk Discussions - [What does Azuredesk do?](https://www.g2.com/discussions/what-does-azuredesk-do) - 1 comment - [View AzureDesk pricing details and edition comparison](https://www.g2.com/products/azuredesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A28%3A07+-0500&secure%5Bsession_id%5D=88a59a21-db12-4691-9e36-35519c1d9d05&secure%5Btoken%5D=b6cbd3f9646607097b08e7e2505f75a385ff73ec1a811076ea51da8af7f282dc&format=llm_user) ## AzureDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top AzureDesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,662 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,323 reviews)