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AzureDesk Reviews & Product Details

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.

Seller

IntegrateCloud

Discussions

AzureDesk Community

Languages Supported

English

Product Description

Azuredesk is a clod based customer service software that is user friendly with all the essential features at minimum rate of 9$ per user.

Overview by

Roma shah (Marketing Executive at AzureDesk)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$

View More Pricing Information

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AzureDesk Media

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Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

4/21/2025

"AzureDesk: A support platform that gets my Job done"

3.5/5

What do you like best about AzureDesk?

I like its interface and a ease of setup so yes a good tool to manage tickets. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

May be a deep reporting can help managers to have a high level picture Review collected by and hosted on G2.com.

Manoj K.

Manager- Product Solutions & Category Management

Mid-Market (51-1000 emp.)

2/15/2024

"Streamlining Customer Support with Azure Desk!"

4.5/5

What do you like best about AzureDesk?

The best part of the Azure Desk is it's user friendly interface, seamless integration with Microsoft services and a very robust ticketing system. It is easy to navigate and use. Enquiries and issues are efficiency managed resulting in higher customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I don't see a major issue in Azure Desktop except level of customisation available. There are some technical glitches at times but those are resolved easily with the support from customer service team. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

3/31/2023

"A Comprehensive Cloud-Based Help Desk Solution"

5/5

What do you like best about AzureDesk?

Automation capabilities, such as automated ticket routing and canned responses, that can save time and increase efficiency. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Customization options may require more technical expertise, which could be a challenge for some users. Review collected by and hosted on G2.com.

What problems is AzureDesk solving and how is that benefiting you?

AzureDesk is designed to solve the challenges that businesses face in managing customer support processes. These challenges include handling a large volume of support requests efficiently, maintaining a high level of customer satisfaction, and providing timely and accurate resolutions to customer issues Review collected by and hosted on G2.com.

Ayush S.

Assistant professor

Mid-Market (51-1000 emp.)

7/5/2022

"Review for AzureDesk"

3/5

What do you like best about AzureDesk?

It helps manahge the business by keeping all the software and data together which can be referred to easily while managing different task. Eases communication between different departments and better manages tasks. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

With the evolution of technology and a lacking knowledge from user end, it becomes challenging for the user to avail all the services and support that is offered by the software. Review collected by and hosted on G2.com.

vinoth k.

Technical Lead -Infra

Mid-Market (51-1000 emp.)

10/6/2022

"Easy access to softwares and data"

3.5/5

What do you like best about AzureDesk?

Azuredesk helps me to integrate well with my softwares and keep its data at one stop.They also have good customer support to help us when stuck.Working in this tool is much easy and user friendly. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

There are little limitations whe it comes to remote desktop and notifications Review collected by and hosted on G2.com.

Verified User in Computer Networking

Mid-Market (51-1000 emp.)

8/10/2022

"Great customer service software"

4/5

What do you like best about AzureDesk?

This software is a well-integrated platform for all our customer service-related tools, interactions and automation. It allows us to maintain requestions in the time dependant manner to allow quick turnaround time. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

For tickets that need further investigation or approval, it becomes tedious as there is not designated priority list or category that can be assigned. Maybe a flagging system will help. Review collected by and hosted on G2.com.

T. R.

Lead Software Engineer

Enterprise (> 1000 emp.)

5/27/2022

"Probably the best Customer Service Support System"

4.5/5

What do you like best about AzureDesk?

The user interface is quite simplified. Every essential options are there on dashboard. AzureDesk is a multi function ticketing system. It can be work with slack as well. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Couldn't find any major flaw. But Few customization is missing in AzureDesk. Sometimes notification doesn't come on time. Review collected by and hosted on G2.com.

Eder G.

IT Manager

Small-Business (50 or fewer emp.)

11/24/2021

"desk of the future"

4.5/5

What do you like best about AzureDesk?

I think that the best is that you can access a remote server without all the installation and configuration processes. with azure desktop, with just a few clics you can create a remote session for everyone. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

I would that is an unsupported type of conections, no remote app, no remote desktop (RADC) or Remote Desktop Connection (MSTSC), so this limit a little your connections Review collected by and hosted on G2.com.

Subramanian C.

Werkstudent Project Management Office

Enterprise (> 1000 emp.)

2/25/2022

"Helpful customer service and ticket closure helpdesk"

4/5

What do you like best about AzureDesk?

It simplified helpdesk software to customize the ticketing needs and closure easily.

The application has all the must-have needs in a ticket closure and tracking website. Review collected by and hosted on G2.com.

What do you dislike about AzureDesk?

Support center response and waiting time to improve.

Apps reporting and integration interactions to improve for better customization and transition from the old software. Review collected by and hosted on G2.com.